FP PostBase User manual

Mailing system
Operator Manual

PostBase One Mailing System
2
About this Manual
This Operator Manual is directed at the users of the
PostBase One mailing system.
Please read this operator manual before using the
PostBase One mailing system. Please keep this manual near
the system for quick reference.
This manual covers all configurations and equipment options of
the PostBase One mailing system. Functions that are only
available for particular system configurations are marked by an
additional note, e.g. (PostBase One Bulk Ink).
Quick Reference Guide The quick reference guide covers a selection of frequently used
functions.
In this manual, the product name appears in its plain form
‘PostBase One’.
Safety tips The following keywords and signs identify the safety tips in this
manual:
Warning! indicates a potential hazard that may result in injury
or environmental damage.
Warning of hand injuries! This sign is also used to identify
hazardous areas of the mailing system.
Caution! indicates a potential hazard that may result in dam-
age to the mailing system or impair the metering process.
Text features and
symbols
The following symbols and text features are used in this
Operator Manual:
• Bullets precede instructions.
– Dashes precede list items.
Menu names and options from the operating menu are written
in small capitals, e.g. MENU.
A tip offers advice or additional suggestions for improving the
operation.
Illustrations The display illustrations in this manual are general examples
that may differ from the actual display on your PostBase One.

Contents 3
About this Manual _____________________________________________2
1 Safety tips ____________________________________________________7
2 A short description of the PostBase One ___________________________9
3 The basics of operation ________________________________________13
3.1 Turning the PostBase One on / off __________________________13
3.2 Standby ______________________________________________14
3.3 Adjusting the display inclination ____________________________15
3.4 Setting the letter catch tray _______________________________15
3.5 Adjusting the feeder (optional) ______________________________16
3.5.1 Adjusting the letter path __________________________________16
3.5.2 Separation function _____________________________________17
3.5.2.1 Recommended settings for separation (overview) ______________17
3.5.2.2 Adjusting the pressure ___________________________________18
3.5.2.3 Adjusting the separation _________________________________19
3.6 Sealing function (optional) _________________________________21
3.7 Screen elements and operation philosophy ___________________22
3.7.1 The touch screen _______________________________________22
3.7.2 The Home screen ______________________________________24
3.7.3 The Product Calculation menu _____________________________25
3.7.4 The Menu _____________________________________________26
3.7.5 Lists _________________________________________________27
3.7.6 Adjustment menus ______________________________________27
3.7.7 Pop-up windows ________________________________________29
3.7.8 Procedures (wizards) ____________________________________29
3.8 Test print _____________________________________________30
4 Setting the meter imprint _______________________________________33
4.1 Postage / USPS product _________________________________34
4.1.1 Setting a product via shortcut _____________________________35
4.1.2 Setting mailing data and weighing __________________________36
4.1.2.1 PostBase One with static scale – normal weighing _____________36
4.1.2.2 PostBase One with static scale – differential weighing (optional) ____38
4.1.2.3 PostBase One with dynamic scale (optional) ___________________41
4.1.3 Setting the weight manually _______________________________43
4.2 Date _________________________________________________44
4.3 Advertising imprints _____________________________________45
4.4 Imprint offset __________________________________________46

PostBase One Mailing System
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5 Metering ____________________________________________________ 47
5.1 Changing the user ______________________________________ 47
5.2 Setting / changing the account ____________________________ 48
5.3 Positioning and metering letters ____________________________ 49
5.3.1 Hand feed tray _________________________________________ 49
5.3.2 Feeder – batch processing (optional) _________________________ 50
5.3.2.1 Preparations __________________________________________ 50
5.3.2.2 Positioning letters in stack ________________________________ 52
5.3.2.3 Using the batch counter _________________________________ 53
5.4 Metering labels ________________________________________ 55
5.5 Displaying and clearing down the item counter ________________ 58
6 Displaying and printing registers ________________________________ 59
7 Download postage ____________________________________________ 60
8 PostBase One with PC connection ______________________________ 61
9 Special imprints and functions __________________________________ 64
9.1 Postage correction _____________________________________ 64
9.2 Redate _______________________________________________ 65
9.3 Reply Mail metering _____________________________________ 67
9.4 Stamping incoming mail (optional) ___________________________ 68
9.5 Advert Only ___________________________________________ 70
9.6 Print Numbers _________________________________________ 72
9.7 Feed Only / Count mail pieces ____________________________ 74
9.8 Seal Only (optional) ______________________________________ 75
10 Account administration ________________________________________ 76
10.1 Switch account administration on / off _______________________ 76
10.2 Display account information ______________________________ 77
10.3 Set one account to zero _________________________________ 77
10.4 Set all accounts to zero __________________________________ 77
10.5 Print account report (optional) ______________________________ 78
11 Advanced settings & system information _________________________ 80
11.1 System information _____________________________________ 80
11.2 Display brightness ______________________________________ 80
11.3 Tone signals __________________________________________ 81
11.4 User interface language _________________________________ 82
11.5 Standby time __________________________________________ 82
11.6 Product after Standby ___________________________________ 83

Contents 5
11.7 Auto Off ______________________________________________84
11.8 Meter type ____________________________________________84
11.9 Connection to data center ________________________________85
11.10 View contact information _________________________________88
11.11 Access control / PIN _____________________________________88
11.12 Auto Postage Download _________________________________89
11.13 Uploading product data __________________________________91
11.14 Authentication code for RemoteOne / ReportOne ______________92
11.15 Switch PC Software Mode on / off __________________________93
11.16 Adjusting moistening (PostBase One with sealer) ___________________94
11.17 Remote Services _______________________________________95
11.18 Change ZIP / Re-authorization ____________________________95
12 Maintenance and care __________________________________________96
12.1 Cleaning the PostBase One mailing system __________________96
12.2 Print system: show ink level / status ________________________97
12.3 Changing the ink cartridges _______________________________98
12.4 Changing the print heads (PostBase One Bulk Ink) ________________103
12.5 Changing the ink tank (PostBase One Bulk Ink) ___________________110
12.6 Aligning ink cartridges / print heads ________________________113
12.7 Cleaning the print system _______________________________115
12.7.1 Starting automatic print system cleaning ____________________115
12.7.2 Cleaning ink cartridges / print heads by hand ________________116
12.8 Replacing the ink fleece _________________________________118
12.9 Topping up sealing liquid (PostBase One with sealer) _______________120
12.10 Clean / replace the sponge (PostBase One with sealer) _____________122
12.11 Calibrating the touch screen _____________________________124
12.12 Replacing the battery ___________________________________125
13 Tips for troubleshooting ______________________________________127
13.1 Error messages _______________________________________127
13.2 Possible causes and remedy _____________________________127
13.3 Clearing a letter jam in the feeder _________________________137
13.4 Clearing a letter jam in the sealer _________________________138
13.5 Safety cap has been released – letter transport stops __________139
14 Decommissioning and disposing of the mailing system ____________140

PostBase One Mailing System
6
Appendix
Graphical symbols, safety signs and product safety labels
on the PostBase One mailing system _____________________________ 141
User interface symbols (overview) ________________________________ 143
Moving the PostBase One to another location _______________________ 149
Glossary ____________________________________________________ 169
Technical Data _______________________________________________ 171
PostBase One – components ________________________________ 171
PostBase One – system configurations ________________________ 173
PostBase One – equipment _________________________________ 174
Ink cartridges / Print heads / Ink tank __________________________ 175
Mail piece specifications for metering __________________________ 176
Envelope specifications for automatic feeding ___________________ 177
Envelope specifications for sealing ____________________________ 178
Postage Meter supplies _____________________________________ 179
The Security Device (PSD) __________________________________ 179
License _____________________________________________________ 180
Security Declaration for data usage _______________________________ 182
FCC Compliance Statement ____________________________________ 182
Index _______________________________________________________ 183
PostBase One mailing system (overview)___________________________ 190
Service _____________________________________________________ 195

Safety tips 7
1 Safety tips
PostBase One is a digital mailing system with ink-jet print technology for metering
mail. PostBase One complies with the pertinent safety regulations for office informa-
tion equipment.
Please observe the following tips for your own safety.
Prevention of electrical hazards
• Operate the PostBase One mailing system only on grounded single-phase power
sockets. Make sure your office power supply conforms to the power requirements
indicated on the serial number plates.
• Make sure the sockets for connecting the PostBase One mailing system are close
by and easily accessible at all times.
• Pull the power plugs in case of an emergency. Call the Customer Service.
• Take special care that no foreign objects penetrate the mailing system’s interior.
• Be extremely careful when handling liquids.
• If you fill the sealant tank, make sure not to wet any parts connected to the mains.
• Never cover the ventilation slots of the housing while the PostBase One mailing
system is switched on.
• Pull the power plugs prior to cleaning the PostBase One mailing system.
Prevention of mechanical hazards
• Do not reach into the danger areas marked with safety signs.
• Keep long hair, fingers, loose clothing pieces, ties, shawls, jewelry and the like
away from moving machine parts.
• Do not remove any parts of the housing.
• Do not remove any equipment related to safety or protection. Do not make them
inoperative or unable to function. In case of an error (jam or unauthorized interfer-
ence), the safety cap – a small part of the housing located at the letter exit of the
postage meter – is released and the transport stops. You have to bring the safety
cap back into position before you can go on using the PostBase One. By no means
must you try to block or fasten the safety cap.

PostBase One Mailing System
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Accessories and consumables
• We recommend to use only approved FP equipment and FP original parts. The
manufacturer FP has established reliability, safety and applicability.
The manufacturer cannot assess the reliability, safety and applicability for products
not approved by FP, and therefore not vouch for such products. The full functioning
of the PostBase One mailing system at the time of delivery can only be guaranteed
when using original Francotyp-Postalia ink cartridges / print heads and ink tanks.
• Only use the power supply unit (PSU) supplied with the sealer or one that has been
approved by Francotyp-Postalia. Make sure that the power supply unit and its ca-
bles are not damaged.
• Ingestion of the ink can be hazardous to health. Avoid contact with the eyes. Keep
the ink cartridges / print heads and ink tanks away from children. Further instruc-
tions for use are enclosed with the ink cartridges / print heads and ink tanks.
• Use the supplied cables or cables that have been approved by Francotyp-Postalia.
Make sure that cables are not damaged.
• We recommend to use only the batteries provided by Francotyp-Postalia.
The manufacturer FP has established reliability, safety and applicability.
Observe the instructions enclosed with the battery for correct use and disposal.
General safety tips
• Installation and commissioning of the PostBase One mailing system have to be
done by qualified personnel authorized by Francotyp-Postalia.
• Do not use attached parts like the hand feed tray, the protective glass, the display,
or the label dispenser as ‘handles’ during transport. The best way to handle the
components is to hold them at the lower part of the housing at the clearance
normally used for the housing connectors.
• If you wish to dismantle, pack, transport, and reinstall the PostBase One mailing
system on a new location, observe the specific notes on page 149.
• The PostBase One mailing system is not intended for use in the immediate vicinity
of a VDU workstation. To prevent distracting reflections on a VDU workstation, this
product must not be placed in the immediate field of vision.
• Have maintenance and repair work done only by qualified personnel authorized by
Francotyp-Postalia. Otherwise, your warranty may become void.

A short description of the PostBase One 9
2 A short description of the PostBase One
PostBase One is a digital mailing system for medium to high
mail volumes featuring a touch screen.
With its distinctive feature, the vertical letter transport, it can
automatically process mail pieces of all sizes – ranging from
a post card to letters ISO B4 with a thickness of up to 0.8"
(20 mm).
The reliable ink-jet technology delivers clean meter
imprints.
Modular concept The modular concept allows for a flexible adaptation of the
mailing system to the type and amount of your outgoing
mail. The basic version, consisting of the PostBase One
postage meter with hand feed tray, the static scale, and a
letter catch tray, can easily be extended using components
for automatic feeding, moistening / sealing, and dynamic
weighing.
The PostBase One mailing system comes in two variants:
with a processing speed of up to 120 letters per minute and
up to 150 letters per minute.
PostBase One Feeder
PostBase One Sealer
PostBase One Dynamic Scale
PostBase One Postage Meter
PostBase One Power Sealer
Static Scale
Label dispenser
Letter catch tray

PostBase One Mailing System
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Intuitive operation The PostBase One mailing system is characterized by intu-
itive operation: You switch the entire mailing system on or
off by simply pushing the rocker switch.
For all other operations, the clearly designed user interface
in the 4.3 inch color display guides you fast and easy to the
desired results.
Metering The Home screen shows all relevant information on the
metering process at a glance. You simply select a postal
product and position the mail piece – PostBase One will
seize the letter and meter it, after which it is exited to the
right side ready for dispatch.
Metering is possible on letters and postcards made of ink-
absorbing material and special self-adhesive labels.
Letters as
advertising medium
In addition to printing postage, you can print up to two
advertising imprints of your choice on every mail piece you
send. Advertising imprints may be graphical adverts / logos
or SMS text messages.
RemoteOne For an even more user-friendly operation of the
PostBase One mailing system via PC, use the RemoteOne
software that is downloadable on our website.
In addition to its ease of use, RemoteOne offers an
extended functionality, e.g. setting your frequently used
postal products as shortcuts and entering / editing text mes-
sages.
Download postage You conveniently download the postage for metering online
from the data center into your mailing system.
If desired, PostBase One can also, by itself, make sure
there is always sufficient postage available and prompt you
automatically to download postage.
Remote Services:
flexible and up to date
PostBase One ensures you are always using the current
USPS postal rates. Whether new postage rates, new
adverts or a software update – the mailing system down-
loads current data from the data center.

A short description of the PostBase One 11
Additional functions The PostBase One mailing system offers a range of conve-
nient additional functions. Among these are:
– The external static scale quickly and reliably determines
the weight for mail pieces of up to 7 kg (15 lb). The deter-
mined weight directly affects the product settings.
–Shortcut function for frequently used postal products.
–Account function for separate registration and billing of
postage costs.
–Access control – The PostBase One can be protected
against unauthorized use via a PIN.
–Label dispenser to print self-adhesive labels, for large or
thick mail pieces or for envelopes that are not suited for
ink-jet printing.
–Print lists of register states and loading report.
– Variable imprint offset for changing the meter imprint
position on the envelope.
Options The following options are available to extend the base
model and its range of functions:
–PostBase One Feeder. Separates the letters individually
from the stack and transfers them to the postage meter.
Letters can be added during operation.
–PostBase One Sealer – for mail pieces with a thickness
of up to 0.28" (7 mm). The envelope flap is moistened in
the sealer module and firmly pressed down in the power
sealer.
–PostBase One Dynamic Scale. The dynamic scale (for
mail pieces up to 2 lb) detects the weight and size of the
mail piece while transporting it to the postage meter. Both
values are transmitted to the postage meter, which auto-
matically determines the correct product setting – this is
especially useful for handling of mixed mail.
–Differential weighing – a special weighing mode of the
static scale that helps you save time when weighing and
metering large amounts of similar mail pieces.
–Incoming mail stamp for registering incoming mail.

PostBase One Mailing System
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Further options –ReportOne – In addition to RemoteOne’s entire function-
ality, ReportOne offers easy to handle administration and
report features.
–MailOne 2.0 – Integrated Mailing and accounting soft-
ware for PostBase Mailing Systems. This software pack-
age features, amongst others, Commercial Base Pricing
discounts, unlimited 3-tier accounting, USPS tracking,
comprehensive reporting, electronic certified / return
receipt processing & tracking.

The basics of operation 13
3 The basics of operation
In this chapter you will learn about the basic functions of the PostBase One mailing
system and how to handle the touch screen.
3.1 Turning the PostBase One on / off
The PostBase One mailing system can remain connected to mains all the time to
ensure it is always ready for use. Use the rocker switch to turn the mailing system ON
and OFF.
Turning on
• Press the rocker switch for about one
second.
The display lighting switches on. The
PostBase One performs a self test and then
displays the Home screen.
Depending on the setting, you are prompted
to choose a user and enter the PIN.
Turning off
• Press the rocker switch for three seconds.
The PostBase One will complete any current
actions and then switches off. The display
light goes out.

PostBase One Mailing System
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Disconnecting the PostBase One from
mains
Caution! Make sure to always turn the
PostBase One off by pressing the rocker
switch for three seconds before disconnect-
ing the PostBase One from mains. Never pull
the power plug or separate the power supply
in any other way before the printing system
has reached its sealed position. This is the
only way to prevent drying up and to ensure
a permanently high print quality.
• Press the rocker switch for three seconds
to turn the mailing system off.
• Unplug the power cable from the socket.
3.2 Standby
The PostBase One mailing system will go to
standby automatically if it is not used for
some time.
The display is dark in standby.
You can ‘wake up’ PostBase One by briefly
touching the display. Alternatively, you can
briefly press the rocker switch.
3 seconds

The basics of operation 15
3.3 Adjusting the display inclination
• Press the key below the display and set
the display in the desired position. The
adaptation mechanism features several
catches.
• Release the key.
3.4 Setting the letter catch tray
The catch tray can be adapted to different envelope sizes – up to ISO B4
(10" x 14" / 250 x 353 mm).
• Adjust both catch brackets so that the
metered mail pieces easily slide into the
catch tray and are neatly stacked.

PostBase One Mailing System
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3.5 Adjusting the feeder (optional)
3.5.1 Adjusting the letter path
You always have to adjust the feeder according to the thickness of the letters being
processed. With the slider (thickness) you adjust the letter path of the separation to
the thickness of the letters. Thereby, you avoid too many letters being fed at once.
There are three settings possible: narrow, medium and wide letter path.
• Release the slider “thickness” by pressing
down slightly and move it to appropriate
position.
Slider (thickness)
Letter path – possible settings and their meaning:
Narrow letter path to process thin letters up to a thickness of
0.08" (2 mm)
Medium letter path to process letters of medium thickness
0.12" to 0.2" (3 mm to 5 mm)
Wide letter path to process letters of a thickness more than
0.2" (5 mm)

The basics of operation 17
3.5.2 Separation function
In most cases, you can use the default setting. In case of letters with ‘critical’
demands for separation, you can adjust the feeder easily.
In the following cases, an adjustment is recommended:
– very thick letters
– very heavy letters
– thin, unstable letters
– letters with sensitive surfaces.
These ‘critical’ letters constitute only a small fraction of the whole amount of letters
processed.
Not processable:
– very soft and unstable letters
– rigid letters (books, catalogues etc.).
3.5.2.1 Recommended settings for separation (overview)
Setting Left lever
(separation)
Right lever
(pressure)
1Soft and unstable letters
2Thick letters
0.28" (7 mm) and more
3 Default setting
(recommended)
4Very heavy letters with
strong stiffness

PostBase One Mailing System
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3.5.2.2 Adjusting the pressure
The pressure needs only adjustment if problems occur while processing letters.
Typical cases:
– exceptionally thick or heavy letters are not drawn in
– the gap between letters drawn in is too large.
• Remove the cover from the feeder using
both hands.
• Turn the right lever to appropriate position.
Pressure – possible settings and their meaning:
default setting
increased pressure
(stronger driving for thick and heavy letters)

The basics of operation 19
• Re-place cover on feeder. The cover must
latch audibly.
3.5.2.3 Adjusting the separation
The separation needs only adjustment if problems occur while processing letters.
Typical cases:
– soft, unstable letters and letters with sensitive surfaces are damaged
– large, unsealed letters are bent during processing.
• Remove the cover from the feeder using
both hands.
• Turn the left lever to appropriate position.

PostBase One Mailing System
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• Re-place cover on feeder. The cover must
latch audibly.
If you have to adjust the pressure and the
separation regularly:
There is a special cover with an aperture for
direct access to the levers available. Remov-
ing that cover is not necessary.
For questions regarding the refitting of your
automatic feeder, please contact the Cus-
tomer Service.
Separation – possible settings and their meaning:
decreased separation
(if sensitive letters are being damaged)
default setting