Francotyp-Postalia T 1000 Trend User manual

Operator Manual
Franking machine T 1000 Trend

1 About your new franking machine
2
The T 1000 Trend is the first fully electronic franking machine offering a
completely new design compared to all other franking machines found on
the market today. Its features include automatic daily date set, electronic
scale interface, departmental accounting, and thermal printing.
The thermal printing process is based on the principle of ink liquefaction
at increased temperatures. The ink is attached in solid form to an ink
ribbon and is heated when passing the thermal printhead. Under
pressure, the liquefied ink penetrates the envelope paper and remains
permanently bonded. This feature eliminates messy ink replacement
forever.
Operation is controlled by a microprocessor and all functions can be
called up using the keyboard. The self-diagnostic system automatically
provides information about the current status of your T 1000 Trend.
A Francotyp-Postalia postage scale can be connected to the franking
machine through the interface port for direct postage amount setting.
Three different accounting systems are available:
–Preset system / loading postage at your local post office
–TELESET voice / loading postage via telephone
–TELESET modem / loading postage via modem.
Please keep this operator manual near the machine as reference.
Safety tips are indicated by a warning sign or information symbol:
Warning! indicates a potential hazard which may result in injury.
Caution! indicates a potential hazard that may result in damage
to your franking machine or impair the franking process.
Tips marked in this way offer you advice and suggestions on
efficient use of the T 1000 Trend.

Display and keyboard
3
2345 6 7 8 9
1
10 11 12 13 14 15 16 17 18
Fig. 1
Display
Fig. 2
Keyboard
23 41567
8910
11 12 13 14

4
Explanation of display symbols (Figure 1)
1 Amount, Time, Date, Diagnostic code display
2 “Service” appears when service is required,
may appear with a diagnostic code
3 Battery symbol
4 Clock symbol
5 Printer symbol indicates that the machine is ready
to print account and register information (only T 1000 Trend S)
6 “Limit” warns that postage is low (only T 1000 Trend S)
7 “End” indicates that the machine is out of postage
8 Scale symbol illuminates when scale interface is activated
9 “Cassette” illuminates when thermal ribbon cassette should be replaced
10 Register symbol indicates register information being displayed
11 M = Departmental account symbol, indicates
account number in use (only T 1000 Trend S)
12 “ S ” illuminates when displaying total postage
used for each departmental account (only T 1000 Trend S)
13 “No” illuminates when displaying number of
pieces franked for each departmental account (only T 1000 Trend S)
14 Type of mail (not available in UK)
15 Slogan imprint
16 Date
17 “Bulk Mail” mark
18 Imprint adjustment (only T 1000 Trend S, not available in UK)
Keys and functions on the keyboard (Figure 2)
1 white Imprint adjustment (only T 1000 Trend S, not available in UK)
2 white Displays date
3 black Register key used when reading registers
4 blue Used to choose departmental account (only T 1000 Trend S)
5 blue Displays total postage used for
departmental accounting (only T 1000 Trend S)
6 blue Displays total number of letters for
departmental accounting (only T 1000 Trend S)
7 black Activates scale interface
8 white Used to choose type of mail (not available in UK)
9 white Used to choose slogan imprint (only T 1000 Trend S)
10 black Clears last keyboard entry
11 black Used for programming
12 black Displays time
13 green Confirms postage amount entered
14 yellow Confirms high postage value (only T 1000 Trend S)

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Contents
Chapter Page
1 About your new franking machine_____________________________________________________________________ 2
2 Safety tips ______________________________________________________________________________________________________________________ 7
3 Using the T 1000 Trend___________________________________________________________________________________________ 9
3.1 Turning on the T 1000 Trend_________________________________________________________________________ 9
3.2 Setting the imprint _____________________________________________________________________________________________ 9
3.2.1 Postage amount __________________________________________________________________________________ 10
3.2.2 Type of mail (not available in UK) ________________________________________________ 11
3.2.3 Changing the slogan imprint (only T 1000 Trend S) _____________ 12
3.2.4 Choosing a departmental account (only T 1000 Trend S) 12
3.3 Franking ______________________________________________________________________________________________________________ 13
3.4 Turning off the T 1000 Trend_______________________________________________________________________ 14
4 Registers_______________________________________________________________________________________________________________________ 15
5 Departmental accounts (only T 1000 Trend S)___________________________________________ 17
5.1 Reading account information ______________________________________________________________________ 17
5.2 Printing account information________________________________________________________________________ 18
5.3 Clearing account information ______________________________________________________________________ 19
6 Electronic postage scale ______________________________________________________________________________________ 21
6.1 Connecting the T1000 Trend to an FP scale ________________________________________ 21
6.2 Using the interface feature __________________________________________________________________________ 22
7 Basic programming _________________________________________________________________________________________________ 23
7.1 Changing the date and time ________________________________________________________________________ 23
7.2 Programming “High postage” (only T 1000 Trend S)_________________________ 24
7.3 Programming “Low postage warning” (only T 1000 Trend S) ________ 25
7.4 Moving the imprint (not available in UK, only T 1000 Trend S) _____ 26

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Operator manual T 1000 Trend
8 Loading postage _______________________________________________________________________________________________________ 27
8.1 Loading postage via either internal or external modem /
TELESET modem ___________________________________________________________________________________________ 27
8.2 Loading postage via telephone / TELESET voice ______________________________ 33
8.3 Preset system / Accounting with the post office__________________________________ 34
9 Maintenance, upkeep and service____________________________________________________________________ 35
9.1 Cleaning ______________________________________________________________________________________________________________ 35
9.2 Changing the ribbon cassette_____________________________________________________________________ 36
10 Troubleshooting ________________________________________________________________________________________________________ 37
11 Technical specifications _______________________________________________________________________________________ 40
12 Service ___________________________________________________________________________________________________________________________ 43

7
2 Safety tips
Your T 1000 Trend franking machine compiles with standard safety
regulations for office equipment of this type. Before operating your
T 1000 Trend, read the following tips to assure safe operation.
• Use only the power and interface cables supplied with the machine or
ones that are approved by Francotyp-Postalia. Make sure that
connecting cables are in flawless condition.
• Connect the T 1000 Trend only to a grounded single-phase power
mains.
• If you move the machine from a colder environment to a warmer
location, wait at least two hours before use. This allows the machine to
adapt to the new room temperature.
• Interface cables should not be handled unless all units connected are
turned off.
• Never attempt to plug or remove interface cables during a
thunderstorm.
• Switch off the T 1000 Trend before cleaning the machine or moving it
to a new location.
• Ensure that no liquids or objects penetrate the interior of the machine.
Disconnect the power cable from the outlet immediately if such an
accident occurs. Have the T 1000 Trend checked by your local
servicing dealer before use.
• To remove smudges from the machine housing, use only a damp cloth.
We recommend you to use our special FP cleaning set for franking
machines.
• All maintenance and repair must be done by an authorized FP-
technician. Not complying with this rule will void your warranty.
• Use only equipment and supplies approved by Francotyp-Postalia.
Safety tips

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Operator manual T 1000 Trend

9
Using the T 1000 Trend
3.1 Turning on the T 1000 Trend
The T 1000 Trend must be plugged into a
grounded outlet.
• Insert the key into the keylock switch.
• Turn the key to the I position. Short beep
signals will be heard. Now all segments of
the display will illuminate.
• Then the electronic franking system begins
a self test, which ends with another beep.
• After the self test the current date will
appear in the display.
• After approximately 3 seconds, the
franking machine will beep again and the
last postage amount used will appear in
the display.
If the machine is not used for one minute the
time will be displayed.
3.2 Setting the imprint
All imprint settings are displayed in the
corresponding area of the display.
You may want to run a test envelope without
postage by choosing the “0” account and
running a “0.00” amount.
3 Using the T 1000 Trend
Departmental account Postage amount
Date
stamp
Slogan
Imprint Bulk mail
mark
Type of mail

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Operator manual T 1000 Trend
Incorrect entries will be rejected and the
T 1000 Trend will warn you with a beep
signal.
Incorrect entries may be deleted with the “C”
key; ie. the postage amount can be
displayed.
3.2.1 Postage amount
• Enter the required amount with the black
numeric keys. The amount you select will
appear in the display.
You can delete incorrect entries by
pressing the “C” key.
• Confirm your entry with the green key and
the decimal point will appear in the display.
If an amount is entered that cannot be
printed, the T 1000 Trend will warn you with
a beep. The most recently used postage
amount will then appear in the display.
If the T 1000 Trend beeps and the message
“HP” with the postage amount blinks in the
display, the high postage value has been
exceeded. For information on high postage
value, see chapter 7.2.
To remove an incorrect postage amount:
• Enter a new postage amount.
• Confirm your entry with the green key.
To accept a correct high postage amount:
• Override the warning by pressing the
yellow “HP” key.

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Using the T 1000 Trend
3.2.2 Type of mail (not available in UK)
Depending on what you’ve ordered, you may
choose from up to nine types of mail
(including “Bulk Mail” mark). The label under
the keyboard shows all types of mail you
have ordered.
• Enter the corresponding number.
• Confirm with the white “Types of mail” key.
The number you have selected will appear
at the bottom of the display in the
corresponding field.
If the imprint is desired without a type of mail,
enter the number “0” and confirm with the
white “Types of mail” key.
“Bulk Mail” print:
Some postal services require bulk mailings to
be marked. This mark is placed between the
date and the postage amount.
• Enter the number “9”.
• Confirm with the white “Types of mail” key
and the “Bulk Mail” symbol will appear in
the display.

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Operator manual T 1000 Trend
3.2.3 Changing the slogan imprint
(only T 1000 Trend S)
A user-specific advertising print (slogan) is
available in addition to the postal amount and
the date print. FP supplies advertising
slogans according to your specifications.
All ordered slogans are visible on the label
under the keyboard.
• Choose the number of the slogan imprint.
• Enter the desired number.
• Confirm with the white “Slogan imprint”
key. The number you have selected will
appear in the corresponding field of the
display. Thus you immediately know which
slogan imprint has been activated.
If desired, it is also possible to set the
machine so that each time the slogan imprint
is changed, the departmental account
number is also automatically changed. In
order to do this, refer to your servicing dealer.
3.2.4 Choosing a departmental account
(only T 1000 Trend S)
If you want to print postage, you must first
select a departmental account. With the
departmental account number “0” no franking
can occur. The T 1000 Trend warns you with
beep signals and the “M” field of the display
blinks.
• Enter the desired departmental account
number (1-9).
• Confirm with the blue “M” key.
The number you have selected will appear
in the “M” field of the display.

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Using the T 1000 Trend
You have now selected the department. All
subsequent postage printed will be recorded
as number of pieces and postage value for
this department.
For reading and clearing account information
see chapter 5.
3.3 Franking
Caution! Remove all staples and paper clips
from the area around the imprint, otherwise
this may cause damage to the thermal print
head.
• Place your envelope on the letter receiving
tray with the address facing upward.
• The letter must be pushed along the letter
guidebeneath thethermal printheaduntilthe
machine grabs the envelope. Now just run
your envelope through from left to right.
When franking larger pieces (B4, C5) be sure
that the envelope is located parallel to the
letter guide.
Use envelopes with a smooth surface to
guarantee optimum printing quality.
If the envelope is too thick, use a franking
label instead.

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Operator manual T 1000 Trend
3.4 Turning off the T 1000 Trend
• Turn the key counter clockwise to the
position.
• Remove the key to protect your T 1000
Trend against unauthorized use.

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Registers
The T 1000 Trend has a total of eight
registers that give numeric information about
your franking machine.
Reading the registers:
• Enter the number of the register.
• Press the “R” key.
The selected register will display it’s value
while the register’s number appears in the
“R” field of the display.
The information in each register is as follows:
# Information displayed
1 Amount of available postage,
called the descending register
2 Amount of postage used, called the
ascending register
3 Total loaded postage amount, called
the control total
4 Total letters franked, excluding zero
imprints
5 High postage value
(for programming, see chapter 7.2)
6 Low postage warning (Limit),
(for programming, see chapter 7.3)
7 Status, Service programming mode
for use by FP dealer
8 Total letters franked, including zero
imprints
4 Registers

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Operator manual T 1000 Trend
After pressing the “C” key the most recently
used postage amount will appear in the
display.
To print out the register information see
chapter 5.2.

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Departmental accounts
The “Departmental accounting” function
allows you to record and calculate postage
separately for different departments. To use
this feature, assign each department a
different number between 1 and 9.
5.1 Reading account information
You can see how much postage and how
many pieces have been franked for each
individual account.
To check the total amount of postage used
for a department:
• Enter the number of the department you
are interested in (1-9).
• Confirm with the “M” key.
The number you have selected will appear
in the “M” field of the display.
• Press the “ S ”-key.
To check the total number of letters for a
department:
• Enter the number of the department you
are interested in (1-9).
• Confirm with the “M” key.
The number you have selected will appear
in the “M” field of the display.
• Press the “No” key.
5 Departmental accounts (only T 1000 Trend S)

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Operator manual T 1000 Trend
5.2 Printing account information
The T 1000 Trend S is capable of printing
your account and register information.
• Press and hold the “M” key while turning
the franking machine on.
• Release the “M” key when the Printer
Symbol appears in the display.
• Run a franking label or a blank sheet
through the feed path from left to right. The
T 1000 Trend S prints all account and
register information as many times as you
require.
• To return to the franking mode, simply
press the “HP” key.
Account Pieces Amount (£) Machine Number: 123456
M1: 5 5,50 Date Printed: 13.09.97 / 09:36
M2: 55 60,50
M3: 0 0,00 R2: Postage used £ 1042,10
M4: 7 7,00 R3: Total Postage £ 2000,00
M5: 0 0,00 R4: Total Pieces 741
M6: 3 3,30 R5: High Postage £ 4,00
M7: 0 0,00 R6: Limit Postage £ 100,00
M8: 0 0,00 R7: Status 00001
M9: 2 2,20 R8: Total Prints 756

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Departmental accounts
5.3 Clearing account information
To clear the amount of postage used for a
department:
• Enter the number of the departmental
account to be cleared (1-9).
• Confirm with the “M” key.
The number you have selected will appear
in the “M” field of the display.
• Hold the “ S ” key and then press the “C”
key at the same time, the amount for that
department will be reset to zero.
To clear the number of pieces franked:
• Enter the number of the departmental
account to be cleared (1-9).
• Confirm with the “M” key.
The number you have selected will appear
in the “M” field of the display.
• Hold the “No” key and then press the “C”
key at the same time, the value for that
department will be reset to zero.
The grand total for all departments is stored
under the “0” account. With the “0” account
you can check the grand total of all
departmental accounts using the “No” and “ S ”
keys.
The zero account cannot be cleared directly,
but by clearing all other accounts (1-9), the
corresponding amounts and numbers will be
subtracted from the “0” account.

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Operator manual T 1000 Trend