Freecom SUPERLOADER3 LTO2HH User manual

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Quantum SuperLoader 3 User’s Guide, 81-81317-02 A01, September 2005.
Quantum Corporation provides this publication “as is” without warranty of any kind, either express or
implied, including but not limited to the implied warranties of merchantability or fitness for a particular
purpose. Quantum Corporation may revise this publication from time to time without notice.
COPYRIGHT STATEMENT
Copyright 2005 by Quantum Corporation. All rights reserved.
Your right to copy this manual is limited by copyright law. Making copies or adaptations without prior
written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of
the law.
TRADEMARK STATEMENT
Quantum, the Quantum logo, and SuperLoader 3 are trademarks of Quantum Corporation, registered in the
U.S.A. and other countries. DLTtape and Super DLTtape are registered trademarks of Quantum Corporation.
Products mentioned herein are for identification purposes only and may be trademarks or registered
trademarks of their respective companies. All other trademarks are the property of their respective owners.

SuperLoader 3 Autoloader User’s Guide iii
Contents
Preface xv
Chapter 1 Introduction 1
Overview............................................................................................................. 1
SuperLoader 3 LTO-2................................................................................. 2
SuperLoader 3 LTO-3................................................................................. 2
SuperLoader 3 VS160 ................................................................................. 3
SuperLoader 3 SDLT600 ............................................................................ 3
Chapter 2 Installation and Configuration 5
Installing the Autoloader.................................................................................. 5
Installation Overview................................................................................. 6
Installation Preparation ............................................................................. 7
SCSI Bus Requirements.............................................................................. 7
Accessories.......................................................................................................... 8
Choosing a Location .......................................................................................... 9

Contents
iv SuperLoader 3 Autoloader User’s Guide
UL Requirements..............................................................................................10
Elevated Operating Ambient Temperature...........................................10
Reduced Air Flow .....................................................................................10
Mechanical Loading..................................................................................10
Overloading the Circuit ...........................................................................10
Reliable Earthing (Grounding)................................................................10
Understanding Autoloader Features.............................................................11
General Features........................................................................................11
Bar Code Reader...............................................................................................11
Product Overview.....................................................................................12
Unpacking the Autoloader .............................................................................14
Identifying Product Components ..................................................................15
Accessories .................................................................................................15
Mounting the Rail Kit ......................................................................................16
Connecting the SCSI and Power Cables........................................................16
Attaching SCSI and Power Cables..........................................................17
Preparing the Host and Verifying the Connection......................................18
Installing the Device Drivers ..........................................................................19
Tape Drive Device Driver ........................................................................19
Autoloader Device Driver........................................................................20
Chapter 3 Operating the Autoloader 23
Operator's Panel Functionality.......................................................................24
Enter Passwords ........................................................................................25
Logout.........................................................................................................25
Using Cartridges...............................................................................................26
Insert a Single Cartridge...........................................................................27
Moving a Single Cartridge.......................................................................28
Ejecting a Single Cartridge.......................................................................28
Using Magazines and Magazine Blanks .......................................................30
Ejecting a Magazine ..................................................................................31
Magazine Load/Unload Command.......................................................32
Installing a Magazine................................................................................32
Manually Operating the Magazine.........................................................33
Viewing Status Information............................................................................34
Viewing SuperLoader 3 Autoloader Status...........................................34
Viewing Firmware Version......................................................................35
Viewing Element Status ...........................................................................36
Viewing Tape Drive Status......................................................................37
Viewing Tape Drive Version ...................................................................37
Viewing Ethernet Information ................................................................38

Contents
SuperLoader 3 Autoloader User’s Guide v
Running an Inventory ..................................................................................... 38
Data Compression............................................................................................ 39
Chapter 4 On-board Remote Management 41
On-board Remote Management Overview.................................................. 41
Opening On-board Remote Management............................................. 42
Viewing Status Information .................................................................... 43
Default Username and Password........................................................... 43
Time Display ............................................................................................. 43
Feedback on Pages.................................................................................... 44
Configuration Page.......................................................................................... 44
System Operations Options..................................................................... 44
Updates Page .................................................................................................... 53
Diagnostics Page .............................................................................................. 54
Running Diagnostic Tests........................................................................ 54
Viewing Error or History Logs ............................................................... 54
Diagnostics................................................................................................. 55
Identification.............................................................................................. 55
Performing a System Reset...................................................................... 55
Commands Page .............................................................................................. 56
Inventory.................................................................................................... 56
Set to Home ............................................................................................... 56
Sequential Operations .............................................................................. 57
Chapter 5 Administration 59
Administration of the Autoloader................................................................. 59
Configuring the Autoloader........................................................................... 60
Setting the SCSI ID.................................................................................... 62
Setting Ethernet......................................................................................... 62
Setting the IP Address.............................................................................. 63
Setting the Subnet Mask .......................................................................... 64
Setting an IP Gateway .............................................................................. 64
Setting the SNMP Server ......................................................................... 65
Setting the Time................................................................................................ 66
Setting the Time Server............................................................................ 66

Contents
vi SuperLoader 3 Autoloader User’s Guide
Setting the Change Mode ................................................................................68
Sequential Mode Operations ...................................................................69
Setting Security..........................................................................................70
Setting Magazines .....................................................................................70
Setting Passwords .....................................................................................71
Getting Lost Passwords............................................................................72
Chapter 6 Diagnostics 73
POST...................................................................................................................74
Perform a POST.........................................................................................75
Interpret the POST Results ......................................................................75
Diagnostic Tests from the Front Panel ..........................................................75
Setting the Security ...................................................................................76
Stopping a Diagnostic Test ......................................................................76
Front Panel Diagnostic Tests ...................................................................77
On-board Remote Management Diagnostic Tests.......................................78
Diagnostics Using On-board Remote Management ............................79
Chapter 7 Customer Replaceable Units (CRUs) 81
Replacing a Magazine or Magazine Blank ...................................................82
Removing a Magazine..............................................................................82
Removing a Magazine Blank...................................................................83
Reinstalling a Magazine ...........................................................................83
Installing a magazine blank.....................................................................83
Changing the Orientation ........................................................................84
Rack Mounting the Autoloader......................................................................86
General Preparation for Rack Mount Installation................................88
Stationary Rack Mount Installation........................................................88
Installing and Removing the Optional V-Rail Kit .......................................95
Requirements.............................................................................................95
Accessory Pieces........................................................................................97
Installation in a .375 Square Hole Rack..................................................98
Installation in a .280 Diameter Thru Hole Rack....................................99
Installation in a 10-32 Threaded Hole Rack.........................................100
Chassis-Mounted Rails...........................................................................101

Contents
SuperLoader 3 Autoloader User’s Guide vii
Chapter 8 Troubleshooting 107
Before Contacting Customer Support......................................................... 107
Returning the Autoloader for Service......................................................... 112
Preparing the Autoloader for Shipment.............................................. 112
Removing the Autoloader from a Rack............................................... 113
Packing the Autoloader ......................................................................... 114
Checking for Errors........................................................................................ 114
Hard Error Log Display......................................................................... 123
Error Code Field Description................................................................ 125
Chapter 9 Basic Logs 137
Basic Information Logs.................................................................................. 137
Log Descriptions ............................................................................................ 138
Autoloader Logs ..................................................................................... 138
Error Codes ..................................................................................................... 139
Soft Logs................................................................................................... 143
Update Logs............................................................................................. 143
Shadow Logs ........................................................................................... 143
Boot Logs.................................................................................................. 144
OEM Logs ................................................................................................ 144
ID Logs ..................................................................................................... 144
Tape Drive Logs ............................................................................................. 145
Log Fields................................................................................................. 145
POST Failure Logs ......................................................................................... 146
Appendix A Specifications 147
Physical Specifications .................................................................................. 148
Autoloader Performance Specifications ..................................................... 149
Environmental Specifications....................................................................... 151
Autoloader Power Specifications ................................................................ 152
Autoloader Vibration Specifications ........................................................... 152
Autoloader Shock Specifications ................................................................. 153

Contents
viii SuperLoader 3 Autoloader User’s Guide
Tape Drive Specifications..............................................................................153
LTO-2 Drive Specifications....................................................................153
Media Capacity........................................................................................154
Media Specifications ...............................................................................154
LTO-3 Drive Specifications....................................................................155
Media Capacity........................................................................................155
Media Specifications ...............................................................................155
VS160 Drive Specifications ....................................................................156
Media Capacity........................................................................................157
Media Specifications ...............................................................................157
SDLT600 Drive Specifications ...............................................................158
Media Capacity........................................................................................158
Media Specifications ...............................................................................159
Appendix B Drive Error Logs 161
Tape Drive Error Logs ...................................................................................161
Error Log Display....................................................................................161
SCSI Check Condition Error Logs ........................................................162
Bugcheck Error Logs (SDLT600 only) .........................................................166
Event Error Logs (SDLT600 only) ................................................................168
A500: Hard Read Error...........................................................................169
A501: SDLT Hard Write Error...............................................................171
A502: SDLT Loader Communication Error.........................................173
A503: SDLT Drive Servo Error ..............................................................173
A507/A508: Directory Read Failure/Directory Write Failure .........179
Appendix C Regulatory Statements 187
Taiwan Statement...........................................................................................188
Japan Notice ....................................................................................................189
Canadian Notice (Avis Canadien) ...............................................................189
European Union Notice.................................................................................189
Product Safety Electrostatic Discharge .......................................................190
Grounding Methods ......................................................................................191
Disposal of Electrical and Electronic Equipment.......................................192
Glossary 193

Contents
SuperLoader 3 Autoloader User’s Guide ix
Index 205

Contents
x SuperLoader 3 Autoloader User’s Guide

SuperLoader 3 Autoloader User’s Guide xi
Figures
Figure 1 Front Panel Controls .................................................................. 12
Figure 2 Back Panel Overview ................................................................. 13
Figure 3 Accessories .................................................................................. 15
Figure 4 Attaching SCSI and Power Cables........................................... 17
Figure 5 Front Panel .................................................................................. 24
Figure 6 Left and Right Sides of a Magazine ......................................... 30
Figure 7 System Menu Tree...................................................................... 61
Figure 8 Magazine and Blank................................................................... 84
Figure 9 Removing the Screws from the Handle .................................. 85
Figure 10 Clearance Requirements for Rack Mounting ......................... 87
Figure 11 Required Parts for Installation ................................................. 89
Figure 12 Installing Two Clip Nuts........................................................... 90
Figure 13 Attaching Autoloader Brackets ................................................ 91
Figure 14 Attaching Support Brackets...................................................... 92
Figure 15 Sliding Autoloader into Rack ................................................... 93
Figure 16 Front Alignment ......................................................................... 94
Figure 17 Connecting Support Brackets ................................................... 94

Figures
xii SuperLoader 3 Autoloader User’s Guide
Figure 18 Left Rail Assembly......................................................................96
Figure 19 Right Rail Assembly...................................................................96
Figure 20 Front Mount Features.................................................................97
Figure 21 Rear Mount Features..................................................................97
Figure 22 Front Cover Plate and 10-32 Nut Plates ..................................98
Figure 23 .375 Square Hole Rack Installation...........................................99
Figure 24 .280 Diameter Thru Hole Rack Installation...........................100
Figure 25 10-32 Threaded Hole Rack Installation..................................101
Figure 26 Chassis Rail Parts......................................................................102
Figure 27 Rail Installed on Chassis..........................................................102
Figure 28 Close up of Chassis Rail...........................................................103
Figure 29 Chassis Mounted in Rack ........................................................104
Figure 30 Back View of Mounted Chassis ..............................................104
Figure 31 Close Up of Back View Chassis ..............................................105
Figure 32 Back View of the Rail After Installation ................................105
Figure 33 Error Log Diagram ...................................................................116
Figure 34 Error Code Bit Descriptions ....................................................126
Figure 35 Error Code Field Descriptions ................................................126
Figure 36 Error Code Listing and Suggested Actions...........................128
Figure 37 Shadow Log Sample.................................................................144
Figure 38 Log Field Descriptions .............................................................145
Figure 39 POST Failures Event Log Sample...........................................146
Figure 40 Hard Read Error/Hard Write Error Block Descriptor........169
Figure 41 Hard Read Error/Hard Write Error Block Descriptor........171
Figure 42 Loader Communication Error Block Description ................173
Figure 43 Drive Servo Error Block Descriptor .......................................174
Figure 44 Directory Read Failure/Write Failure Block Descriptor.....179

SuperLoader 3 Autoloader User’s Guide xiii
Tables
Table 1 Location Criteria........................................................................... 9
Table 2 Autoloader Status....................................................................... 35
Table 3 Firmware Version Fields ........................................................... 35
Table 4 Drive Status Fields ..................................................................... 37
Table 5 Drive Version Fields .................................................................. 37
Table 6 Ethernet Information Fields...................................................... 38
Table 7 POST Descriptions ..................................................................... 74
Table 8 Probable Cause and Possible Solutions................................. 108
Table 9 Error Codes ............................................................................... 117
Table 10 Hard Error Log Field Descriptions ........................................ 125
Table 11 Log Retrieval Methods ............................................................ 138
Table 12 Log Fields .................................................................................. 139
Table 13 Error Code Fields ..................................................................... 140
Table 14 POST Failure Specific Fields ................................................... 146
Table 15 Error Log Display Field Descriptions.................................... 162
Table 16 SCSI Check Condition Error Log Field Descriptions .......... 163
Table 17 Sense Key Field Definitions .................................................... 163

Tables
xiv SuperLoader 3 Autoloader User’s Guide
Table 18 ASC/ASCQ Field Descriptions ..............................................165
Table 19 Bugcheck Log Field Descriptions ...........................................166
Table 20 Error Event Logs Field Descriptions......................................168
Table 21 Hard Read /Hard Write Error Field Descriptions...............169
Table 22 Hard Read Error/Hard Write Error Field Descriptions .....171
Table 23 Loader Communication Error Field Description .................173
Table 24 Drive Servo Error Field Descriptions.....................................174
Table 25 Directory Read/Write Failure Field Descriptions ...............180

SuperLoader 3 Autoloader User’s Guide xv
Preface
Related
Documentation
Documents related to the Quantum SuperLoader 3 are shown below:
Related Quantum Documentation 0
Document No. Document Title Document Description
81-81313 Quantum
SuperLoader 3 Quick
Start Guide
This guide contains a
sequence of steps
recommended for unpacking,
installing, and setting up
your autoloader.
81-81314 Quantum
SuperLoader 3
Magazine and
Magazine Blank
Removal/
Replacement
This guide contains a
sequence of steps
recommended for removal,
unpacking and installing a
magazine.

Preface
xvi SuperLoader 3 Autoloader User’s Guide
Notational
Conventions
This manual uses the following conventions to designate specific
elements:
81-81316 Quantum
SuperLoader 3 Rail
Installation Quick
Start Guide
This guide contains a
sequence of steps
recommended for unpacking
and installing a rail kit.
81-81237 How to Ship the
Quantum
SuperLoader
This guide provides
information on the proper
packing for returning the
autoloader for repair.
Note: Notes emphasize important information related to the main
topic.
Caution: Cautions indicate potential hazards to equipment and are
included to prevent damage to equipment.
Warning: Warnings indicate potential hazards to personal safety
and are included to prevent injury.
Document No. Document Title Document Description

Preface
SuperLoader 3 Autoloader User’s Guide xvii
Contact Information
Quantum Corporate Headquarters 0
To order documentation for the Quantum SuperLoader 3 or other
products contact:
Quantum Corporation
141 Innovation
Irvine, CA 92617-3040
[phone]
[phone]
Technical Publications 0
To comment on existing documentation, send e-mail to:
[email protected]
Visit the Quantum home page at: 0
http://www.quantum.com
Quantum Frequently Asked Questions (FAQs) 0
Visit the Quantum Knowledge Base at:
http://www.quantum.com/am/service_support/faqs

Preface
xviii SuperLoader 3 Autoloader User’s Guide
Customer Support 0
The Quantum Customer Support Department provides a 24-hour help
desk that can be reached at:
North/South America [phone] or
[phone]
Asia/Pacific Rim (International Code)
[phone]
Europe/Middle East/Africa: (International Code)
[phone]
Send faxes for the Customer Support Department to:
North/South America [phone]
Asia/Pacific Rim (International Code)
[phone]
Europe/Middle East/Africa: (International Code)
[phone]
Send e-mail for the Customer Support Department to:
North/South America [e-mail]
Asia/Pacific Rim [email protected]
Europe/Middle East/Africa: [e-mail]

SuperLoader 3 Autoloader User’s Guide 1
Chapter 1
1Introduction
Overview 1
Data backup is essential to protect irreplaceable information. Backing up
data to magnetic tape is an easy, cost-efficient method used by many
small and medium businesses. However, most enterprises have so much
data that a single backup tape is not enough; the information has to be
spread across numerous tapes. To avoid constantly changing tapes
manually, many tape backup systems include a Quantum SuperLoader 3
autoloader.
Each autoloader is a robot that includes a tape drive and one or two
magazines for tape cartridges. The user's application can automatically
load and unload tape cartridges as required for data backup or data
retrieval. Quantum SuperLoader 3 autoloaders provide a compact, high
capacity, but low cost method for simple, unattended data backup.

Chapter 1 Introduction
Overview
2 SuperLoader 3 Autoloader User’s Guide
The Quantum SuperLoader 3 contains a Quantum LTO-2 half-height tape
drive, a Quantum LTO-3 tape drive, a Quantum VS160 tape drive, or a
Quantum SDLT600 tape drive, and one or two magazines containing up
to eight cartridges each. A single cartridge can be inserted directly via a
password-protected mailslot. From the mailslot, the cartridge can be
inserted into the tape drive provided there is no cartridge already in the
drive, or you can load the cartridge into a magazine slot provided there is
no cartridge already in the slot.
The front panel on the autoloader includes a liquid crystal display (LCD)
screen and four function keys. A scrolling menu on the LCD screen
allows you to obtain information from the autoloader and enter
commands. The front panel also includes two light emitting diodes
(LEDs) indicating the autoloader's ready status and error status.
The Quantum SuperLoader 3 connects to your host server via a SCSI
connection allowing the host to send data and commands automatically.
You can also connect to the autoloader using an Ethernet connection to
perform administrative functions and download system updates.
SuperLoader 3
LTO-2 1
The autoloader is SCSI-3 compatible and operates as a single SCSI ID/
two LUN data storage device. The Quantum SuperLoader 3 LTO-2
autoloader is equipped with a Quantum LTO-2 half-height tape drive
and contains up to sixteen Ultrium 2 data cartridges when utilizing two
magazines, providing a compressed capacity of 6.4 Terabytes and a
sustained data transfer rate of 93.6 GB per hour (native) or as high as
187.2 GB per hour compressed (assuming 2:1 compression).
The autoloader is compatible with the most popular operating systems
and environments supporting a Ultra 160 SCSI-3 LVD interface but
requires direct support from the operating system or a compatible
backup application to take full advantage of its many features.
SuperLoader 3
LTO-3 1
The autoloader is SCSI-3 compatible and operates as a single SCSI ID/
two LUN data storage device. The Quantum SuperLoader 3 LTO-2
autoloader is equipped with a Quantum LTO-3 tape drive and contains
up to sixteen Ultrium 3 data cartridges when utilizing two magazines,
providing a compressed capacity of 6.4 Terabytes and a sustained data
transfer rate of 245 GB per hour (native) or as high as 490 GB per hour
compressed (assuming 2:1 compression).