GAI-Tronics RED ALERT 397-710CB User manual

Pub. 42004-543A
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Retrofit VoIP Telephones
TA B L E O F CO N T E N T S
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Confidentiality Notice.....................................................................................................................3
Product Overview............................................................................................................................3
Features and Functions ..........................................................................................................................3
System Requirements and Limitations.................................................................................................5
VoIP Subscriber Tips .............................................................................................................................6
Operation.........................................................................................................................................6
Autodial Emergency Calls (All Models)................................................................................................6
Keypad Calls (Models 398-712CB, 398-712RT, and 398-712TP).......................................................6
Receive a Call ..........................................................................................................................................6
Multicast Broadcast................................................................................................................................7
Monitoring and Reporting .....................................................................................................................7
Status Indication.....................................................................................................................................7
Power ....................................................................................................................................................7
Heartbeat...............................................................................................................................................7
Link.......................................................................................................................................................7
Speed.....................................................................................................................................................7
VoIP Circuit PCBA Pushbuttons ..........................................................................................................8
Reset......................................................................................................................................................8
Factory .................................................................................................................................................. 8
Installation ......................................................................................................................................8
General Information...............................................................................................................................8
Safety Guidelines..................................................................................................................................8
Station Placement..................................................................................................................................9
Security Hardware ................................................................................................................................9
Telephone Removal and Replacement (All Models)............................................................................9
Field Wiring...........................................................................................................................................14
Recommended Cabling.......................................................................................................................15
Power ..................................................................................................................................................16
Network Cable....................................................................................................................................16
Auxiliary I/O.......................................................................................................................................16
USB port ................................................................................................................................................17
Strobe Connection.................................................................................................................................17

Table of Contents Pub. 42004-543A
GAI-TRONICS 3030 KUTZTOWN RD. READING, PA 19605 USA
610-777-1374 ◼800-492-1212 ◼Fax: [phone]
VISIT WWW.GAI-TRONICS.COM FOR PRODUCT LITERATURE AND MANUALS
Programming ................................................................................................................................18
VoIP PCBA Setup.................................................................................................................................18
VoIP PCBA Initial Network Configuration .......................................................................................19
Input Contacts.......................................................................................................................................19
Output Contacts....................................................................................................................................19
Maintenance..................................................................................................................................19
Corrective Actions ................................................................................................................................19
Preventive Maintenance.......................................................................................................................19
Cleaning..............................................................................................................................................20
Prevention...........................................................................................................................................20
Troubleshooting....................................................................................................................................20
Service and Spare Parts........................................................................................................................20
Reference Documentation ............................................................................................................21
Specifications ................................................................................................................................21
Electrical................................................................................................................................................21
Mechanical.............................................................................................................................................22
Approvals.......................................................................................................................................23

Pub. 42004-543A
G A I - T R O N I C S ®
A H U B B E L L C O M P A N Y
Retrofit VoIP Telephones
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Confidentiality Notice
This manual is provided solely as an installation, operation, and maintenance guide and contains sensitive
business and technical information that is confidential and proprietary to GAI-Tronics. GAI-Tronics
retains all intellectual property and other rights in or to the information contained herein, and such
information may only be used in connection with the operation of your GAI-Tronics product or system.
This manual may not be disclosed in any form, in whole or in part, directly or indirectly, to any third
party.
Product Overview
RED ALERT®Retrofit VoIP Telephones connect to a 10/100 BaseT Ethernet network. These telephones
operate from PoE (Power-over-Ethernet) or an external 24 to 48-volt dc power source. VoIP telephones
provide direct point-to-point communications between personnel over an existing LAN. The appropriate
RED ALERT retrofit model is designed to replace a Code Blue, Ramtel, or Talk-A-Phone telephone,
using a six-hole mounting pattern.
Features and Functions
The RED ALERT voice-over-internet protocol (VoIP) hands-free telephones include the following
features:
•SIP compatible (RFC3261)
•automatic call diversion (memory list)
•weather and vandal resistant
•real-time alarm reporting via SNMP, syslog, or TMA software
•configurable via web page, serial link, or download
•four auxiliary inputs
•two dry-contact auxiliary outputs
•multicast capability, up to eight addresses
•ADA (Americans with Disabilities Act) compliant
The model chart below lists the RED ALERT retrofit VoIP telephones detailed in this manual (see Table
1):

Pub. 42004-543A
Retrofit VoIP Telephones Page 4 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Table 1. Model Chart
Model Description
397-710CB Code Blue Flush-Mount Hands-free VoIP Telephone, weatherproof brushed
stainless-steel front panel, HELP autodial push button, and CALL RECEIVED WHEN LIT
LED.
397-710TP Talk-A-Phone Flush-Mount Hands-free VoIP Telephone, weatherproof brushed
stainless-steel front panel, HELP autodial push button, and CALL RECEIVED WHEN LIT
LED.
397-710RT Ramtel Flush-Mount Hands-free VoIP Telephone, weatherproof brushed stainless-
steel front panel, HELP autodial push button, and CALL RECEIVED WHEN LIT LED.
398-712CB Code Blue Flush-Mount VoIP Telephone, weatherproof brushed stainless-steel front
panel, HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad,
and CALL RECEIVED WHEN LIT LED.
398-712TP Talk-A-Phone Flush-Mount VoIP Telephone, weatherproof brushed stainless-steel
front panel, HELP autodial push button, CALL (off-hook) button, 12-button Braille
keypad, and CALL RECEIVED WHEN LIT LED.
398-712RT Ramtel Flush-Mount VoIP Telephone, weatherproof brushed stainless-steel front
panel, HELP autodial push button, CALL (off-hook) button, 12-button Braille keypad,
and CALL RECEIVED WHEN LIT LED.
Code Blue is a registered trademark of Code Blue Corporation.
Talk-A-Phone is a registered trademark of Talk-A-Phone Co.
Ramtel is a registered trademark of Ramtel Corporation.
Figure 1. Model 397-710CB Figure 2. Model 397-710RT

Pub. 42004-543A
Retrofit VoIP Telephones Page 5 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Figure 3. Model 397-710TP
Figure 4. Model 398-712CB
Figure 5. Model 398-712RT Figure 6. Model 398-712TP
System Requirements and Limitations
RED ALERT VoIP Telephones require PoE (Power-over-Ethernet) or a local 24 to 48-volt dc power
source for operation. Two VoIP telephones can be connected in a peer-to-peer configuration without the
need for a LAN. A 10/100 BaseT Ethernet network with a SIP (Session Initiation Protocol) server is
required for systems containing three or more VoIP telephones. Conferences are limited by the
customer’s LAN media capabilities and the services available at each telephone.
These telephones also receive multicast broadcasts. A multicast audio stream is sent to multiple end
points simultaneously to achieve multi-point paging or public address functionality over IP. Multicast
requires the use of a SIP server that specifically supports multicast functionality and each telephone must
be configured (enabled) to receive multicast packets.

Pub. 42004-543A
Retrofit VoIP Telephones Page 6 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
VoIP Subscriber Tips
New and existing subscriptions to an interconnected VoIP service provider should address the following
points:
•Provide accurate physical address information to the VoIP service provider to ensure that emergency
services can quickly be dispatched to the location.
•Be familiar with the VoIP service provider’s procedures for updating the address and promptly update
address information in the event of a change.
•Have a clear understanding of any limitations of the local 911 service.
•Be aware that VoIP telephone services may not work if the power is out or the Internet connection is
down. Consider installing a backup power supply, maintaining a traditional telephone line, or having
a wireless telephone as a backup.
•For questions about interconnected VoIP and 911, or VoIP in general, see
http://www.fcc.gov/cgb/consumerfacts/voip.html.
Operation
Autodial Emergency Calls (All Models)
To place an emergency call:
Press the HELP push button to immediately call the preprogrammed emergency number; typically, a
security office or 911.
•The CALL RECEIVED WHEN LIT LED illuminates steadily in accordance with the ADA
(Americans with Disabilities Act) when the call is answered.
•The call cannot be terminated by the initiator.
•The call is terminated by any of the following:
•the receiving caller hangs up
•the defined call-duration timeout is exceeded
•the SIP server disconnects the call
Keypad Calls (Models 398-712CB, 398-712RT, and 398-712TP)
To place a general telephone call using the keypad:
1. Press the CALL push button.
2. Wait for the dial tone.
3. Use the keypad to dial the desired number.
4. CALL RECEIVED WHEN LIT LED, in accordance with the American with Disabilities Act (ADA),
will light steady when the call is answered.
5. The call is terminated by the following: pressing the CALL push button, or the receiving caller, or the
defined timeout of the call duration, or the SIP server.
Receive a Call
RED ALERT VoIP emergency telephones automatically go off-hook (auto-answer) when called. A
conversation can then take place.

Pub. 42004-543A
Retrofit VoIP Telephones Page 7 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Multicast Broadcast
When making a multicast call, the SIP server sends the page request to a specific IP address and multiple
telephones accept and play the subsequent audio. GAI-Tronics’VoIP telephones can be programmed for
up to eight multicast addresses to permit the receipt of multicast broadcasts from different sources or to
enable zoning of broadcasts. Each multicast address can be assigned a priority (via programming) to
define broadcast override. A telephone with multicast enabled can still make and receive normal calls
(peer-to-peer or SIP server). Normal calls can be assigned a priority level, defining whether calls can
override multicasts or vice versa.
Monitoring and Reporting
Each telephone can recognize and generate several hardware and configuration fault condition alarms.
These alarms can be signaled to a remote site using three methods:
•syslog output over TCP
•SNMP (Simple Network Management Protocol)
•TMA (Telephone Management Application) software (purchased separately)
Available alarms are:
•handset integrity loop (if applicable)
•configuration error
•cold reset (power cycle)
•warm reset (internal command)
•keypad error (if applicable)
•key hook (off hook status, if applicable)
•register fail (unsuccessful SIP registration)
•audio path test (speaker/microphone test)
Status Indication
Power
The ON LED, located on the VoIP PCBA (see Figure 12 on Page 15), illuminates when power is applied
to the telephone.
Heartbeat
The HB LED, located on the VoIP PCBA (see Figure 12 on Page 15), flashes when communication over
the LAN is established.
Link
The LNK LED, located on the VoIP PCBA (see Figure 12 on Page 15), indicates an active network
connection when illuminated.
Speed
The SP LED, located on the VoIP PCBA, (see Figure 12 on Page 15) indicates a 100 Mbps network
connection when illuminated or a10 Mbps connection when off.

Pub. 42004-543A
Retrofit VoIP Telephones Page 8 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
VoIP Circuit PCBA Pushbuttons
Reset
Press the RESET button (see Figure 12 on Page 15) momentarily to warm reboot the telephone. The
telephone maintains the current configuration.
Factory
Use the FACTORY button (see Figure 12 on Page 15) to erase the current configuration and restore the
factory default settings as follows:
1. Press and release the RESET button.
2. Press and hold the FACTORY button for 10 seconds while the telephone is rebooting.
The telephone will reboot again with the factory default settings configured.
Installation
General Information
WARNING
—This product can contain hazardous voltages. Always remove power to this
station and any associated equipment before beginning any installation.
CAUTION
—Do not install this equipment in areas other than those indicated on the approval
listing in the Approvals section of this manual. Such installation may cause a
safety hazard and consequent injury or property damage.
Install equipment without modification and according to all applicable local and national electrical codes.
Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1), and local
codes for specific requirements regarding your installation. Class 2 circuit wiring must be performed in
accordance with the NEC.
Safety Guidelines
When installing any GAI-Tronics equipment, please adhere to the following guidelines to ensure the
safety of all personnel:
•Do not install wiring during a lightning storm.
•Electrostatic Discharge (ESD) Protection: Your VoIP telephone may have an earth ground
terminal provision. If so, ensure that it is connected to ground in accordance with all local safety
regulations and the National Electrical Code (NEC). Grounding has to be ensured for safe and stable
communications. Do not use long and coiled ground wires. Trim ground wires to the required
length. Use a star configuration whenever possible. Please note proper grounding does not eliminate
the need for lightning protection for the telephone or the telephone system.
•Do not install jacks in wet locations unless the jack is specifically designed for wet locations.

Pub. 42004-543A
Retrofit VoIP Telephones Page 9 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Station Placement
To prevent audio feedback problems in the system, volume settings and station placement must be taken
into consideration. Unpleasant feedback problems can be reduced by:
•pointing the telephone away from other telephones located nearby
•reducing speaker volume levels
Security Hardware
The telephones described in this manual are vandal resistant. The front panel of each telephone is
attached to its enclosure with security screws. A GAI-Tronics Model 233-001 Security Screwdriver or
Torx T-25 security head tip (sold separately) is required for installing the telephone.
Telephone Removal and Replacement (All Models)
The appropriate RED ALERT retrofit model is designed to replace a Code Blue, Ramtel, or Talk-A-
Phone telephone using a six-hole mounting pattern, as follows:
1. Remove the existing telephone.
2. Remove the back box from the front cover of the new retrofit telephone.
Retain the hardware for re-installation.
3. Remove a plug from one opening of the back box.
4. Feed the Ethernet cable and any peripheral device wiring through the cable entry hole.
5. Connect the Ethernet cable to the Ethernet port, on the underside of the VoIP PCBA (see the Network
Cable section).
6. Connect any required peripheral devices (see the Auxiliary I/O section).
7. Re-attach the back box to the front panel.
8. Allow the telephone a minimum of 35 seconds to initialize.
9. Perform the initial programming of the telephone (see the Programming section).
10. Verify telephone operation by calling to and from another telephone.
11. Verify operation of peripheral equipment.
12. Install the RED ALERT Retrofit VoIP Telephone in place of the removed telephone using the
security screws provided.
13. Torque the installation screws to 10–12 in·lb.

Pub. 42004-543A
Retrofit VoIP Telephones Page 10 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Figure 7. Back Box for Ramtel (RT) and Code Blue (CB)

Pub. 42004-543A
Retrofit VoIP Telephones Page 11 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Figure 8. Cutout for Ramtel (RT) Telephones

Pub. 42004-543A
Retrofit VoIP Telephones Page 12 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Figure 9. Cutout for Code Blue (CB) Telephones

Pub. 42004-543A
Retrofit VoIP Telephones Page 13 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Figure 10. Back Box for Talk-A-Phone (TP)

Pub. 42004-543A
Retrofit VoIP Telephones Page 14 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Figure 11. Cutout for Talk-A-Phone (TP) Telephones
Field Wiring
Pull the required field cables into the rear enclosure and install the connections as indicated in the
following subsections (see Table 2 for recommended conductor sizes and Figure 12 for wiring details).
NOTE: Consult the National Electrical Code (NFPA 70), Canadian Standards Association (CSA 22.1),
and local codes for the specific requirements regarding your installation. Install all equipment
without modification and according to the local and national codes. Class 2 circuit wiring must
be performed in accordance with the NEC.

Pub. 42004-543A
Retrofit VoIP Telephones Page 15 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Recommended Cabling
Table 2. Recommended Cabling
Cable Use Size
LAN Cat5 or Cat5e UTP cable with an RJ45 connector
Power Two-conductor, No. 22 AWG is typical
Inputs Two-conductor, No. 22 AWG is typical
Output contacts Two or three-conductor, No. 18 AWG is typical
Figure 12. VoIP Telephone PCB Assembly

Pub. 42004-543A
Retrofit VoIP Telephones Page 16 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Power
Ground
The enclosure must be connected to earth ground.
1. Install a #6 ring lug on the ground conductor.
2. Secure it to the ground terminal, located on the rear of the front panel.
Power-Over-Ethernet(PoE)
Connect power to the system as indicated in the PoE equipment manual.
LocalPower
A separate, isolated, 24 to 48-volt dc power supply is required when PoE is not available (see Table 7 on
Page 20 for the recommended optional plug-in power supply). Connect the local 24–48 V dc power
source to removable terminal block, P5 (see Figure 12), on the VoIP Carrier PCBA.
1. Install ferrules or tin the wire ends.
2. Connect the positive conductor to the (+) terminal of P5.
3. Connect the negative conductor to the (−) terminal of P5.
4. Install the removable terminal block onto pin header P5, on the VoIP carrier PCBA.
Table 3. Power—P5
Pin
Label
Description
1
(+)
Positive
2
(−)
Negative
Network Cable
Connect a Category 5 or better Ethernet cable with an RJ45 connector from the LAN (Local Area
Network) to the Ethernet jack, located on the underside of the VoIP PCBA.
Auxiliary I/O
Outputs
Two outputs have been provided for customer use. Terminations for these outputs are provided on
connector P10.
Table 4. Output Contacts—P10
Pin
Label
Description
1
C1
Common Output 1
2
NO1
Normally Open Output 1
3
C2
Common Output 2
4
NO2
Normally Open Output 2

Pub. 42004-543A
Retrofit VoIP Telephones Page 17 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Inputs
Four auxiliary inputs have been provided for customer use. Terminations for these inputs are provided on
terminal block P12.
Table 5. Auxiliary Inputs—P12
Pin
Label
Function
1
IN4
Input 4
2
COM
Common
3
IN3
Input 3
4
COM
Common
5
IN2
Input 2
6
COM
Common
7
IN1
Input 1
8
COM
Common
USB port
The USB port is for GAI-Tronics service personnel only. Make no connection to this port.
Strobe Connection
Each RED ALERT VoIP telephone includes two solid state relays. Contact one typically activates
peripheral equipment such as beacons, video cameras, and alarm generators when the HELP push button
is pressed. The relay can remain energized for the duration of the emergency call.
An output is often used to operate a GAI-Tronics Model 540-001 or 541-001 Strobe (sold separately) (see
Figure 13). Refer to the appropriate installation instructions included with the strobe for additional
information.

Pub. 42004-543A
Retrofit VoIP Telephones Page 18 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Figure 13. GAI-Tronics Models 540-001 and 541-001 Strobe Connection Detail
Programming
The network configuration must provide VoIP service (using the SIP protocol) between the desired
locations before attempting to configure a GAI-Tronics VoIP telephone.
The general sequence to set up a VoIP telephone is as follows:
VoIP PCBA Setup
1. Connect a PC to the same network as the VoIP telephone.
2. Log into the unit’s web interface.
The unit is factory configured with a static IP address: 192.168.1.2.
3. Enter the username and password when prompted.
The initial factory settings are:
• U
SER NAME: user
• P
ASSWORD: password
4. Change the username and password upon first login.
This security measure helps prevent unauthorized changes to the VoIP telephone’s interface
configuration.

Pub. 42004-543A
Retrofit VoIP Telephones Page 19 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
VoIP PCBA Initial Network Configuration
Configure each VoIP PCBA for operation on the network prior to installation. Assign a local ID, domain,
proxy, and registrar.
1. Assign a host name.
Host names provide identification of different VoIP PCBAs on the network.
2. Test that calls can be made successfully.
3. Maintain the telephone by monitoring alarms.
4. Set up auto-updates.
Refer to Pub. 42004-548 for basic programming instructions for these VoIP telephones.
Input Contacts
Each VoIP telephone includes four dry-contact inputs (see the Specifications section for the input
ratings). Each input’s mode is configurable. Configure inputs for one of the following modes: On, Off,
or On/Off. The inputs can be configured to update a SYSLOG or generate an SNMP trap when active
(see Figure 12 on Page 15). Refer to the Logic Settings section of GTC Pub. 42004-548 for programming
instructions for these inputs (see the Reference Documentation section).
Output Contacts
Each VoIP telephone contains two voltage-free output contacts (see the Specifications section for the
output ratings). Both outputs are SPST (single-pole, single-throw) contacts. The mode of each output is
configurable. Configure outputs for one of the following modes: On, Off, Ring, Connect, Hook, In Use,
Ring Out, Registered, or Emergency. The duration of activation, or on/off times, can also be set in some
modes (see Figure 12 on Page 15). Refer to the Logic Settings section of GTC Pub. 42004-548, for
programming instructions for the outputs (see the Reference Documentation section).
Maintenance
WARNING
—This product can contain hazardous voltages. Always remove power to this
station prior to servicing.
Corrective Actions
1. Inspect and replace frayed or cracked wiring.
2. Secure/replace loose wires and terminal lugs.
3. Remove corrosion from terminals.
4. Inspect fuse F1 on the VoIP Carrier PCBA.
Preventive Maintenance
Stainless steel does require maintenance to prevent corrosion from occurring. Different installation
locations may require more regular maintenance than others, depending on the environment and exposure
to airborne contaminants. The following maintenance steps should be performed on a regular basis or
when corrosion is first noticed.

Pub. 42004-543A
Retrofit VoIP Telephones Page 20 of 21
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-543A.docx
03/20
Cleaning
For general cleaning, wipe the surface with a cleanser or cleanser and water mixture. Any cleanser that is
safe for glass is usually safe for stainless steel. Wipe dry.
Remove corrosion or rust with a non-abrasive commercial cleanser and water. Rub stained areas in the
same direction as the existing grain. Stubborn stains may be removed with a paste made from magnesium
oxide, ammonia, and water. Wipe clean with water rinse and dry.
Prevention
Automotive wax provides the best results in preventing corrosion on stainless steel. Simply apply wax,
let dry to a haze, and buff to a shine with a clean dry cloth. This application should protect the telephone
surface for many months as it will allow natural re-formation of the chromium oxide layer.
DO NOT use steel wool, sandpaper, mineral acids, bleaches, or chlorine cleansers on the stainless steel.
Troubleshooting
Table 6. Troubleshooting
Problem
Possible Solution
low volume
Increase the telephone’s volume level in the programming configuration.
high volume
Decrease the telephone’s volume level in the programming configuration.
front panel push buttons
not operational
•Verify the push buttons are properly configured.
•Verify power is applied to the unit.
inputs not operational
•Check the input connections.
•Verify the inputs are properly configured.
outputs not operational
•Check the output connections.
•Verify the outputs are properly configured.
cannot make or receive
calls
•Check the connection of the LAN cable.
•Verify that power is applied to the unit.
•Verify the LAN parameters have been configured properly.
•Verify the phone has been set up on the network.
no power indication
•Check the power connections.
•If using PoE, check the operation of the PoE equipment.
Service and Spare Parts
Contact a regional service center for an RA# (return authorization number) if the telephone requires
service. Ship equipment prepaid to GAI-Tronics with an RA# and a purchase order number. Repairs or a
replacement will be made in accordance with GAI-Tronics’ warranty policy if the equipment is under
warranty. Please include a written explanation of all defects to assist our technicians in their
troubleshooting efforts. Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help
with locating the nearest regional service center.