GAOMON S830 Installation guide

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S830 FAQ

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Content
1. Warranty & Compatibility & Specification of S830...................................................................3
1.1 Warranty Policy....................................................................................................................... 3
1.2 Operation System & Art Program & E-learning Software Compatibility............................... 3
1.3 Specifications & Features........................................................................................................4
2. How to set up S830 on Windows/Mac?.................................................................................... 5
2.1 Tablet Connection................................................................................................................... 5
2.2 How to set up on Windows?................................................................................................... 6
2.3 How to set up on Mac OS ?.....................................................................................................8
2.4 How to connect S830 with Android device?........................................................................ 11
3. Pen Issues & Solutions..............................................................................................................12
3.1 How to do when GAOMON driver indicates ''No Device Detected'' and pen does not work?12
3.2 Pen Pressure Testing............................................................................................................... 12
3.3 Pressure Sensitivity Setting..................................................................................................... 13
3.4 How to do when the issue only happens in Clip Studio Paint?.............................................. 13
3.5 How to do when the issue only happens in GIMP?................................................................ 13
3.6 How to do when the pen only lags in Photoshop ?................................................................ 13
4. Other Issues & Solutions...........................................................................................................15
4.1 How to customize the function of Express Keys on digital pen AP32?.................................. 15
4.2 How to set the Express Keys?..................................................................................................16
4.3 How to set the left-handed mode?......................................................................................... 16
5. About GAOMON service team................................................................................................. 19

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1. Warranty & Compatibility & Specification of S830
1.1 Warranty Policy
1 Year Warranty: We cover 1 year warranty based on non-artificial made damages and non-accident
damages make everything right for you. For example, breaking screens accidentally or losing the
accessories are not included. Please don’t worry about it!
Life Span Tech Support: We offer life span tech supports. Welcome to contact us for tech support if
you meet any trouble.You are free to contact GAOMON after-sale service team: [e-mail]
1.2 Operation System & Art Program & E-learning Software Compatibility
1.2.1 Operation System
GAOMON S830 Tablet is NOT a standalone product, which means it cannot work alone and it must be
connected to a laptop or desktop computer which runs Windows 7 or later, Mac 10.12 or later, Android
6.0 or later system. Please note that it can’t be compatible with Chrome OS or Linux OS.
If you are using Windows or Mac OS, please choose the correct model and system and download driver here:
gaomon.net/download/

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1.2.2 Art Program Compatibility
Our tablets are compatible with most drawing software.
--Free software like Krita, Gimp, FireAlPaca, MediBang, Inkscape, Blender, etc.
--Paid software like Photoshop, Adobe Illustrator, Clip Studio Paint, Sketchbook, SAI version2, etc.
1.2.3 E-Learning Software Compatibility
GAOMON S630 is compatible well with distance learning software, just like Blackboard
Collaborate Ultra, Whiteboard in Zoom, Google, etc.
1.3 Specifications & Features
S830 Product Information
Model
S830
Brand
GAOMON
Color
Dark Grey
Digital Pen
AP32
Pen technology
Battery-free Electromagnetic Resonance
Press Key
4 Programmable Press Keys
Dimension
235 x 215 x 7.5 mm
Working Area
( PC Mode )
172.3x107.7mm
Working Area
( Phone Mode )
107.7 x 60.6mm(16:9)
Pressure Sensitivity
8192 Levels
Pen Resolution
5080 LPI
Sensing Height
10mm
Report Rate
≥266PPS
interface
Micro USB
Net Weight
346g
OS Compatibility
Windows 7 and above, Mac OS 10. 12 and above, Android 6.0 and above
Art Program
Compatibility
Free: Krita, Gimp, FireAlPaca, MediBang, Inkscape, Blender, etc.
Paid: Photoshop, Adobe Illustrator, Clip Studio Paint, Sketchbook, SAI version2, etc.
What’s in the box?
Pen Tablet S830 x 1, Digital Pen AP32 x 1, Micro USB Cable x 1, Pen Nibs x 8, Nib Clip
x 1, Pen Nibs Sleeve x 1, Quick Start Guide x 1, Bookmark x 1,
Warranty
We cover 1 year warranty based on non-artificial made damages and non-accident
damages make everything right for you. For example, breaking screens accidentally
or losing the accessories are not included.
GAOMON Service
[email protected]

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2. How to set up S830 on Windows/Mac?
2.1 Tablet Connection
Connect the tablet to your computer with micro USB cable.

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2.2 How to set up on Windows?
1. Please connect the USB cable well.
2. Close all art programs and anti-virus program first.
Make sure there is no anti-virus program running in the hidden bar. (You can still run anti-virus
program while the issue get confirmed and fixed)
3. Please uninstall the previous GAOMON driver clearly.
Go to Control Panel---Programs and Features---uninstall current installed GAOMON Driver--also
make sure there is no other brands tablet driver. (VERY IMPORTANT).
4. Download the driver here: gaomon.net/download/ and install the driver.

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Please right-click the driver setup icon, whose file extension is ‘.exe’, in the installation file and select
‘Run as administrator’ from the dropdown list.
(Run as an administrator before installation, not after installation.)
5. Having installed GAOMON Driver, please test whether the pen can move the cursor like a mouse
normally. If the pen can move the cursor like a mouse normally, you can customize Express Keys in
GAOMON Driver now.
6. And please download drawing programs online to use with GAOMON S630. Our tablets can be
compatible with most drawing software.
--Free software like Krita, Gimp, FireAlpaca, MediBang, Inkscape, Blender, etc.
--Paid software like Photoshop, Adobe Illustrator, Clip Studio aint, Sketchbook, SAI version2, etc.

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2.3 How to set up on Mac OS ?
1. Please connect the USB cable well.
2. Close all art programs and anti-virus program first.
Make sure there is no anti-virus program running in the hidden bar. (You can still run anti-virus program
while the issue get confirmed and fixed)
3. Please uninstall the previous GAOMON driver clearly.
Go to GAOMON Driver--click “uninstall”, please also make sure there is no other brands tablet driver.
(VERY IMPORTANT).
4. Download driver here: gaomon.net/download/
4.
-- Click the installation package---- Drag 'GAOMON Tablet' icon upon 'Applications' and hold on for a while
until it enters in 'Applications' folder---- Double click 'GAOMON Tablet' and select 'Open' to run the driver.
Now the GAOMON Driver has been installed.

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If your Mac OS version is mac 10.14, 10.15, Mac Big Sur or above OS, please kindly remember to give
GAOMON Driver permission otherwise the driver will not work in Mac. If you are using the previous Mac
OS version, please skip the following part.
1. After installation, please press one of the tablet Express Key to pop out a box titled 'Accessibility Access'.
Then click 'Open System Preferences' to bring out 'Security & Privacy' box. Don’t click“Deny”!
2. Click the lock icon and input your password-->Tick 'TabletDriverAgent'--> Click ' ＋' and it will
bring out another box.
3. Go Applications--> find out 'GAOMON Tablet' and click 'Open'.

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4. Tick 'GAOMONTablet' circled in red and click the lock icon. Then you can draw on the tablet.
Now you have got permission to use GAOMON Tablet Driver on your Mac OS.

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2.4 How to connect S830 with Android device?
1. Please use Android phone/tablet in portrait mode.
2. Please make sure your phone/tablet OS is as following: Android 6.0 or later. Support OTGfunction.
3. The OTG function is turned off in default among some phone models. You need turn it on
manually before connecting with GAOMON S830.
4. You may need purchase a USB adapter to make GAOMON tablet connect with your Android
phone/tablet. For example, a Type-C to USB adapter, or Micro USB to USB adapter, depending on the
USB type of your devices.
Notice: For more information on enabling OTG function, pleasevisit:
FAQs About OTG Function | GAOMON Q&A

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3. Pen Issues & Solutions
3.1 How to do when GAOMON driver indicates ''No Device Detected'' and pen does
not work?
1. Please kindly note that it’s usually related to the USB connection. Please make sure the USB cable is
well connected between S830 and the computer.
2. Please change a different USB port on your computer to test again.
3. Please test on another computer. It’s unnecessary to install GAOMON Driver. And check whether the
pen can respond when there is no GAOMON Driver installed on another computer.
If the issue still remains, please kindly give test result to GAOMON SERVICE. We cover 1 year warranty
based on non-artificial made damages and non-accident damages make everything right for you. Please
don’t worry about it!
3.2 Pen Pressure Testing
You can gradually apply pressure to the stylus on the screen to test the pressure level.

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3.3 Pressure Sensitivity Setting
The pressure sensitivity will be changed dragging the slider up or down, the smaller the value is, the
more sensitive the pen will be.
3.4 How to do when the issue only happens in Clip Studio Paint?
Step 1: Please set in Clip Studio Paint according to following path.
Preference --Tablet --Win tab
Preference--Performance--Allocate to application--100%
Step 2: If the issue still remains, please try to reinstall GAOMON Driver. Make sure there is no other brands
tablet driver installed on your computer please.
3.5 How to do when the issue only happens in GIMP?
Step 1: Please set in GIMP according to following path.
GIMP-- Edit--Input Devices--Mode: Screen ( remember to select Screen Mode for all of three )---Save.
Step 2: If the issue remains, please try to reinstall GAOMON Driver. Make sure there is no other brands
tablet driver installed on your computer please.
3.6 How to do when the pen only lags in Photoshop ?
Step 1: Please try to reinstall GAOMON Driver. Make sure there is no other brands tablet driver installed on

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your computer please.
Step 2: Please set inside Photoshop according to following path.
Edit--Preference-- Uncheck ‘’Use Graphics Processor’’
Step 3: Create a new canvas and zoom to 100%.
Step 4: Click “Reset Brushes” in brush settings. (As following picture)

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4. Other Issues & Solutions
4.1 How to customize the function of Express Keys on digital pen AP32?
1. Open GAOMON driver and go to the “Express Key” interface to start customizing the hot keys.
2. Click to delete the default settings, and press the key on your keyboard to enter a valid
key or a key combination.

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4.2 How to set the Express Keys?
1. Open GAOMON driver and go to the “Express Key” interface to start customizing the hot keys.
2.Click to delete the default settings, and press the key on your keyboard to enter a valid key
or a key combination.
4.3 How to set the left-handed mode?

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4.3.1 left-handed mode on Windows:
1. Please rotate 90° in the GAOMON driver: open GAOMON driver--Workspace --choose 90°.
2. Please rotate GAOMON product 90°: rotate the GAOMON tablet 90°, and the Express Keys will be
at your right hand, that means the left-hand mode has set.
4.3.2 left-handed mode on Mac:
1. Please rotate 90° in the GAOMON driver: open GAOMON driver--Workspace --choose 90°.

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2. Please rotate GAOMON product 90°: rotate the GAOMON tablet 90°, and the Express Keys will be
at your right hand, that means the left-hand mode has set.

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5. About GAOMON service team
Service Email:[e-mail]
Official Web:www.gaomon.net
More FAQs:blog.gaomon.net/faq-list or gaomon.net/question/