Gigaset T300PRO Instruction Manual

T500PRO
T300PRO -
Administration manual
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619/ Cover_front.fm / 19.03.2012

Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / Cover_front.fm / 19.03.2012

3
Contents
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / Celsius_adminIVZ.fm / 19.03.2012
Version 2, 06.08.2010
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UI elements for Gigaset T300 PRO / Gigaset T500 PRO . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Step 1: Configuring the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Step 2: Configuring the lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Step 3: Setting up the administrator account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Completing initial configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
General information about administration . . . . . . . . . . . . . . . . . . . . . . . . 15
The configuration menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Creating user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Configuring user accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Editing group preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Preferences/Autoprovisioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
List of configured phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Configuring phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Module configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Module library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Configuring and editing voicemail boxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Selecting the addressbook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Phone numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Settings: Routing priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Settings: Routing during unavailability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Cost optimized routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

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Contents
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / Celsius_adminIVZ.fm / 19.03.2012
Version 2, 06.08.2010
Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Time and date – NTP server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Mail server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Web server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Log files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Statistical evaluation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Exporting call records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Fax journal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Interconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Location details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Creating an interconnection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Adding other Gigaset T300 PRO / Gigaset T500 PRO PBXs . . . . . . . . . . . . . . . . . . . . . 83
Connected locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Location routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Rights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Preferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Call screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Advanced settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Macros . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
XMPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Resetting the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Prior to installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Installation steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Starting the installation process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Completing the installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
The start display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Deactivating and restarting the PBX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
HD monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Sound files for the Gigaset T300 PRO / Gigaset T500 PRO PBX . . . . . . . . . . . . . . . . 100
Key combinations on the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Port sharing in network and firewall configurations . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

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Introduction
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_intro.fm / 19.03.2012
Version 2, 06.08.2010
Introduction
The PBXs Gigaset T300 PRO/Gigaset T500 PRO offer extensive options for the operation
and configuration of your phones.
This user guide describes the administration functions for both devices. Information
about operating the PBX can be found in the user guide.
Further information about your PBX can be found at: www.gigaset.com/pro
Information on ... ... is located here.
Initial configuration
Set up your Gigaset phones automatically, configure the lines and
create a user account for the administrator.
P. 7
User accounts and groups
Create user accounts and manage user groups.
P. 1 6
Phone lists
Set up additional phones and softphones.
P. 3 7
Modules
Use additional standard functions or create your own functions using
the module designer.
P. 4 3
Phone functions
Set up voicemail boxes, prepare conferences, set up a directory for all
connected phones.
P. 4 7
Phone numbers and lines
Re-assign phone numbers, configure VoIP, ISDN and analogue
connections on your PBX and configure routing properties.
P. 5 0
Server features
Update software, set up the server features for your PBX and create
system backups.
P. 5 2
Resetting the system
If your PBX is no longer functioning, you can reset your system with
the aid of a USB stick.
P. 9 1
U
U
U
U
U
U
U
U

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Introduction
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_intro.fm / 19.03.2012
Version 2, 06.08.2010
UI elements for Gigaset T300 PRO / Gigaset T500 PRO
UI elements and symbols
ATo call up help topics
HTo edit
ITo remove entries
KL To open/close sub-menus
SNew element
TTo add detail
MProperty activated
NProperty partially activated
PTo select a user symbol/user entry
dGroup symbol
aConference room
rModule (configuration)
bUser settings
OTo select addressbook entries
FTo display other actions
nTo open or save fax in PDF format
BTo listen to calls/announcements on the phone
=< Contact surfaces for positioning drag and drop
CTo listen to voicemail messages
QTo close a window
Your firewall settings
In the firewall of the network in which your PBX is used, ports for specific protocols must
be opened for the IP address of the PBX. You will find an overview of protocols and logs
in the appendix£P. 103.
EN Page 2/7 FG To scroll forward/back in lists
FView options for list columns
To sort list view
Last Name
Please note
Detailed information about operating your Gigaset T300 PRO / Gigaset T500 PRO PBX
can be found in the user guide.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_configuration.fm / 19.03.2012
Version 2, 06.08.2010
Initial configuration
Your Gigaset T300 PRO / Gigaset T500 PRO PBX is supplied with a web user interface and
can be configured using a browser on the computer of your choice. Prerequisite: You
have connected your PBX to your local network, as described in the short user guide
provided.
Gigaset T300 PRO / Gigaset T500 PRO should already be assigned a fixed IP address or
should have received an IP address automatically generated via DHCP. This IP address is
shown on completion of the booting process on the PBX's start display, if a monitor is
connected.
You can copy the IP address on to a USB stick:
¤Insert a USB stick into the USB port on the server. The IP address is now stored
automatically on the stick in a text file pbxurl.txt.
¤Remove the USB stick and insert it into the workstation computer on which you wish
to configure Gigaset T300 PRO / Gigaset T500 PRO.
¤Open the text file pbxurl.txt using any text editor and copy the IP address to the
clipboard.
To configure Gigaset T300 PRO / Gigaset T500 PRO, enter the IP address into the web
browser's address bar as shown in the following example:
Example: http://192.168.100.123/
With 192.168.100.123 representing the IP address to be entered.
The configuration menu opens in the browser. Here you can start the initial configuration
or restore the system using the security file. The PBX thus receives all the settings and user
data stored in this file (£P. 9 1 ).
The initial configuration comprises three steps:
¤Click on Next, to start the initial configuration.
Please note
There are extension modules available to connect analogue and ISDN phones for
Gigaset T300 PRO / Gigaset T500 PRO. If you wish to use these modules, install them
in your PBX before starting the configuration.
Locating and configuring the phones and adapters
in the network that are to communicate via the
Gigaset T300 PRO / Gigaset T500 PRO PBX.
Configuring the lines to be used by the PBX to
establish connections in the phone network.
Creating the administrator account
Please note
With the exception of specifying internal phone numbers in Step 2: Configuring the
lines and creating an administrator account inStep 3: Setting up the administrator
account, the settings from the initial configuration can be carried out at a later stage.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_configuration.fm / 19.03.2012
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Step 1: Configuring the phone
During the first step, all phones and ATA adapters are set up in the network. There are
three methods of set up available:
uAutoprovisioning
uAutomatic scan and configuration of the phones
uManual set up of the phones This is described in Chapter General information about
administration in section Manual configuration of phones (£P. 3 8 ).
Preferences
Autoprovisioning new phones
Autoprovisioning can automatically provide Gigaset pro phones (e.g., Gigaset DE900 IP
PRO, Gigaset DE700 IP PRO, Gigaset DE410 IP PRO, Gigaset DE310 IP PRO) with the
following functions:
uSIP account (registering the phone on the system)
uAccess data to protect the phone configuration
uFunction keys
uVoice files
uUser menu for the phone display
uFirmware updates
Caution
Autoprovisioning is activated by default. If you do not deactivate it, all the suitable IP
phones located in the same subnet as the PBX, will be recorded by this process. This
also relates to the advanced settings area. The selection of the devices to be included
can be restricted in the restriction area for autoprovisioning/authorized MAC
addresses.
Please note
Autoprovisioning must be activated to be able to overwrite the phone settings and
transfer the function key assignment to the devices.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_configuration.fm / 19.03.2012
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Firmware update
The Firmware auto update option provides the phones with the latest firmware available.
The devices use the new firmware once the machine is restarted. You can edit the devices
to be updated in the Limiting autoprovisioning/authorized MAC addresses section.
If the firmware update is active, you can perform the update immediately via the Update
now button.
Limiting autoprovisioning/authorized MAC addresses
If you do not wish autoprovisioning to be active for every newly connected phone, then
you should enable the MAC address constraint checkbox. This setting means that only
phones already registered to the PBX will be provisioned.
¤Now enter the MAC addresses of the additional phones to be included in the list. The
MAC address for Gigaset pro phones can be found on the devices' type plate or on the
web user interface under Status ¢Device.
¤If you wish to deactivate the MAC address constraint temporarily, simply deactivate
the MAC address constraint checkbox. MAC addresses already entered in the list are
retained.
Detection and configuration of phones with network search
If you use SIP phones, which cannot or should not be automatically provisioned, these can
be configured using a network scan. This process also works for various ATA and analogue
cards.
Start the search by clicking on Search now, which will detect all the devices existing in the
local network and automatically configure them, if they have not already been configured.
Please note
The firmware update is only available, if Autoprovisioning new phones is enabled.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_configuration.fm / 19.03.2012
Version 2, 06.08.2010
The Configured phones section shows a list indicating all devices configured during the
scan. If devices were found that have already been configured, the decision must be made
in each case as to whether this configuration should be overwritten.
Devices that are used as fax machines must be configured manually despite the
automatic configuration (Fax functionality£P. 3 9 ).
Changing the search area
If you do not want to search for phones in the whole PBX subnet, it is possible to restrict
the IP address range to be searched. Likewise, the IP range for the search in another IP
subnet can be adapted.
Clicking on Specify IP range to search opens the Subnet dialog box.
The address range to be searched can be changed here by changing the start and end IP.
The network is therefore scanned for devices from the IP address in the start field (e.g.,
192.168.150.0) to the IP address in the end field (e.g., 192.168.150.255).

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_configuration.fm / 19.03.2012
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If your server has several IP addresses and/or network cards, you can select the subnet
you wish to scan via the areas dropdown menu.
Clicking on Ok accepts the restricted IP address range. The new search must now be
started with Search now.
Advanced settings
Depending on the manufacturer and model of a phone, it may have different access
options for maintenance and configuration of the device. The access data stored at the
factory is in general easy to memorise or to guess, which enables users or unauthorised
persons to make undesired changes.
For devices from manufacturers officially supported by Gigaset, you can specify standard
access data which is transferred to the phones during autoprovisioning.
Gigaset PRO
uDesk phones: The Admin password field (default setting is admin) is needed for the
network and VoIP configuration of Gigaset pro IP phones. In addition, it is used to log
on to the devices' web interface.
uDECT devices: The Admin PIN field requires a four digit PIN (default setting is 0000).
The PIN is used for the configuration of the DECT base and at the same time is the
access PIN for logging mobile phones on to the DECT base.
Clicking on Next completes step 1 of the initial configuration.
Please note
Not all phones that are to be connected to the Gigaset T300 PRO / Gigaset T500 PRO
have to be configured during initial configuration. Additional phones can be added
at a later stage in the configuration section.
Please note
If not stated otherwise, the access data stored at the factory corresponds to that of
the applicable manufacturer or device. Please also read the tips and instructions from
the phone manufacturer with respect to the importance and functions of access.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_configuration.fm / 19.03.2012
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Step 2: Configuring the lines
General settings
The general settings (area codes, prefix, country and deposit) apply across the whole PBX, as
long as no deviating values have been set on individual lines. Individual lines to VoIP or ISDN
providers, which are configured in the lines tab, can therefore each have deviating settings.
After saving the general settings, you can continue with step 3 of the initial configuration,
or set up lines with external phone numbers and emergency numbers at this point. In this
case, please read Chapter 13.2 Lines and Chapter 13.2.7 Emergency call.
Prefix In order to differentiate between internal and external numbers, a
number can be inserted that must be entered when dialling. This is
important because it is not possible to differentiate between assigned
three-digit internal numbers and three digit external numbers (e.g., the
emergency call number 110 is prefixed with 0 to change it to 0110 and
thus clearly differentiate it from the internal number 110). If the previous
PBX inserted a prefix, this can be retained for continuity purposes.
Deposit Defines a number via which all unassigned connections are routed, e.g.,
calls for users without an active or registered phone. Specifying a
deposit prevents incoming calls from "getting lost" in the system.
Internal
Numbers
These are the connection numbers to be assigned locally, with which
Gigaset T300 PRO / Gigaset T500 PRO network users communicate with
each other.

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Initial configuration
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Step 3: Setting up the administrator account
The Gigaset T300 PRO / Gigaset T500 PRO user concept
A user is characterised by the following features in the Gigaset T300 PRO / Gigaset T500
PRO system:
uLogin-ID
uPassword
uFirst Name
uLast Name
uE-Mail
uInternal Number
A user logs in via the web user interface using a login ID and password.
The login ID is also used to log the user on to a phone via the keypad.
Setting up a user account
The Login-ID must be unique, i.e., two users cannot have the same login ID. The ID should
be at least 4 characters long. Only the digits 0 to 9 may be used as characters to enable
the user to log in using a phone's keypad!
The Password must be at least six characters long. All lower and uppercase letters of the
alphabet can be used including umlauts as well as the digits 0 to 9, dash, underscore, full
stop, hash and star. You should always choose a secure password. A secure password is made
up of numbers and letters in both upper and lower case, and does not contain meaningful
words (an example of a secure password is A_tz3-8pPj). Please ensure that you check each
individual character when entering your password, i.e., the password is case-sensitive.
Login ID and password are sent to the user automatically via eMail. This is why the eMail
address specified must be the user's current eMail address. Save the user profile to
complete the initial configuration of your Gigaset T300 PRO / Gigaset T500 PRO PBX.
Please note
You should always disable the feature available in most web browsers for
automatically filling in boxes or saving passwords, otherwise the password fields for
new users will be automatically filled in with a previous password.

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Initial configuration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_configuration.fm / 19.03.2012
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Completing initial configuration
After a successful initial configuration, the login dialog opens, where you can log in to the
Gigaset T300 PRO / Gigaset T500 PRO user interface of one of the user accounts set up
during initial configuration with the user ID and password.
Please note
Before you can operate your Gigaset T300 PRO / Gigaset T500 PRO via the web
browser, it must be enabled to accept cookies and popups and JavaScript must be
enabled.

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General information about administration
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_administration.fm / 19.03.2012
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General information about administration
You can edit all key system settings in the configuration tab.
¤Click on Configuration in the main menu bar to open the configuration tab.
The configuration menu
On the left-hand side of the configuration tab, you can see a menu bar comprising
buttons that open the individual setting tabs. The following chapter describes their
function in order of appearance in the menu bar.
For creating and editing user groups
For defining and editing groups
For autoprovisioning and integrating phones and ATA
adapters
Gigaset PRO modules
For setting up voicemail boxes
Basic settings for managed conferences
For addressbook settings
For assigning numbers to users
For VoIP, ISDN, analogue emergency call numbers
For routing priority and cost optimized routing
For server settings, updates, backups and licenses
For connection statistics
Interconnection
Security settings for SIP/telephone access
For on-hold loops, XMPP servers, macros

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Users
Gigaset T300 PRO / Gigaset T500 PRO / englisch / A31008-M2212-R102-3-7619 / admin_administration.fm / 19.03.2012
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Users
Creating user accounts
¤Click on Sor SNew User to add a new user account to the user list. The procedure
is identical to the one for initial configuration (£P. 1 3 ).
¤To edit a user entry, click on H.
Importing user accounts
The import function enables you to create a large number of user accounts quickly.
For this to work, the user data must be saved in a CSV file and saved on the server. There is
a template available at www.gigaset.com/pro for you to download and create your own
CSV file. The template already contains the correct field names.
Please observe the following when editing and saving the template with an editor:
uThe individual values must be separated by commas and not by semi-colons!
uThe file should be saved in UTF-8 format.
The fields in the import file
Important
The number of user accounts is limited by the number of user licenses! If you have
user licenses, register these beforehand under Server in the Licenses tab.
Please note
You should always disable the feature available in most web browsers for
automatically filling in boxes or saving passwords, otherwise the password fields for
new users will be automatically filled in with a previous password.
login Is the login ID of the user as a text value
firstname As a text value
lastname As a text value
external Optional external phone number as a text value (a phone number on the
Gigaset T300 PRO / Gigaset T500 PRO server that already exists and is not
assigned.)
internal Requires an internal phone number (a phone number on the Gigaset T300
PRO / Gigaset T500 PRO server that already exists and is not assigned.)

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Users
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A shortened example in the text editor is shown below:
login,firstname,lastname,external,internal,mail,password,(…)
0028,John,Sample,,57,u[email protected],Pw1,(…)
0029,Test,User,,53,use[email protected],Pw2,(…)
0008,Max,Muster,,24,[email protected],Pw3,(…)
Each line represents a user data record. The optional external phone numbers are not
inserted; however, the empty "cells between two commas must be present.
Examples:
(…),login_perm,callman_perm,redirect_perm,(…),voice_perm,(…),fax_perm
(…),1,1,0,1,1,0,1,1,0,0,0,1,1,0
The values deviate from the standard permissions in three places. This user has not been
given permission to redirect calls, use a voicemail box or view faxes.
mail Requires an eMail address as a text value
password As a text value
…_perm (permission) indicates the individual user rights (£P. 3 3 ). To accept the
standard permissions, leave all permission fields empty. To grant a right
explicitly, insert 1. To deny a right explicitly, insert 0or leave the field empty.
Important
As soon as a value is inserted for a permission, all other permissions must be explicitly
granted or denied! Empty fields represent permissions denied rather than standard
permissions.
Please note
Invalid user accounts will not be imported and listed in an overview. You can either
abort the complete import or click on Import to only import the valid data records.

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Users
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Configuring user accounts
The main view for user administration gives an overview of the already existing user
accounts and their properties:
uName (settings in User Data tab, see below)
uInternal and external phone numbers (settings in Phone Numbers tab £P. 2 1 )
uPrimary phone (settings in Phones tab £P. 2 0 )
uDND status (settings in Phones tab £P. 2 0 )
¤ Click on H or double-click on the appropriate line to edit a user account.
The following sections describe the setting options in the individual tabs for user
account administration.
User data
All core data for a user account including the login ID can be changed retrospectively
here. The language settings are used both for the user interface and also for eMails from
the system to the user. If the access data (login ID/password) is changed, the user receives
an eMail message with the amended access data.
Fax Preferences.
These settings apply for the sending of Software Fax and Software Fax 2 Mail (see Phone
number properties £P. 2 2 ) using the Gigaset pro fax driver. If there is nothing specified
for the user here, the system uses Gigaset pro FAX as the sender name and no sender
number.
Two options are available to track sent faxes:
uTransmission report: A page with the applicable transmission report is inserted into
the PDF file which is created from a sent fax.
uTransmission result by eMail: The report and the faxed document are sent to the eMail
address of the user who sent the document.
If an option is active, it will still be carried out, even if a fax transmission fails.
Important
The length of the sender name is restricted to 20 characters. Longer entries made in
an earlier version of Gigaset pro will be shortened automatically and must be
changed accordingly.

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Users
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Redirection rules
Redirection rules can be specified for the user's phone numbers using the corresponding
tabs. These rules can always apply or apply only when the user is making a call or does not
pick up a call after a certain amount of time.
¤To activate a redirection for a number, activate the appropriate checkbox to the left.
You can redirect a call to any number, including an external or mobile phone number.
Alternatively, if the user has a voicemail box, you can specify this as the call destination. If
a redirection is not activated in the Timeout tab, any unanswered calls are redirected to
the "deposit" after 30 seconds. You can specify the number for this deposit in the general
line configuration or alternatively during the configuration of each line you set up (see
Step 2: Configuring the lines £P. 1 2 and Advanced settings £P. 6 1 ).
Important
If the line settings require a digit as a Prefix, then this must be included in the Target
Number field for redirections to external phone numbers.
Please note
The user can make/edit these settings himself in his preferences.

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Users
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Assigning phones to the user
Primary Phone for several assigned devices: The call manager (i.e., the phone interface on
the Gigaset T300 PRO / Gigaset T500 PRO web user interface) and the clients use the
primary phone to establish connections as standard.
Call Waiting Indication: If this option is active, the user will be notified of other incoming
calls during a call. He can decide whether to take a call, hold it or call back later.
DND: (DND) If this function is activated, the user cannot be reached on any phone
number and at none of the phones assigned to him.
¤Click on SAdd Phone or Sto open the selection of available phones. After
making your selection, all the user's phone numbers will be active for this device.
Active: In the list of devices, you can activate or deactivate the individual phone numbers
for each phone. This means that, for example, one phone is only available for internal calls
and a second for external calls. This restricted activation is denoted by N.
Please note
By activating the Call Waiting Indication function, redirections will not occur when
the line is busy!
Important
The device name FMC/... indicates an external mobile phone connected via iFMC.
The configuration of such a connection is made in the tab of the same name and can
also be deactivated there, even if the setting here is already active M. "Active" refers
solely to the use of the selected phone numbers on this particular phone.