Global Payments Wireless - Move/5000 User manual

Payments
Quick Reference Guide
Global Payments
Wireless – Move/5000
and Move/5000
Multi-merchant
A smart approach for portable and secure payments
on the move

Table of contents
Introduction 4
General Tips 4
Basic Terminal Operations 5
Before You Begin 5
Unpacking the Shipping Carton 5
Terminal ON/OFF 5
Virtual Keypad 6
Numeric Data Entry 6
Alphanumeric Data Entry 7
Header and Condition icons 7
Battery Management 7
User Access Management 8
Password Hierarchy 8
Administrator ID & Password 8
Manager/Supervisor/Clerk ID & Passwords 9
Set Up Your Manager/Supervisor ID and Passwords 9
Clerk ID & Password 10
To set up or change the Clerk Password 10
Changing the Terminal Language 10
Network Communication 10
For a Wi-Fi Set-Up 10
For a 4G Mobile Data Set-Up 11
For Bluetooth Set-up 11
Bluetooth Communication 12
For Bluetooth Set-up 12
Accept the terminal Payment Cards 14
To Conduct a Contactless Transaction 14
To Conduct an EMV Chip Card Transaction 14
To Conduct a Magnetic Stripe Transaction 15
Sale (Credit or Debit) Transactions 15
Pre-Auth and Completion (Optional) 16
Pre-Auth – Authorize the amount: 16
Completion – Complete the transaction for the final amount: 16
Return 17
Void (Credit or Debit) 17
Performing a Settlement (Closing the Terminal) 18
Reprint 18
Demo Mode 19
Batch Menu 19
Batch Total 19
View Batch History 19
Delete Batch 19
Reports 20
Key Beep, Backlight, Brightness, and Motion Wake Up 20
To change backlight setting: 20
To change brightness setting: 20
To Enable or Disable Motion Wake Up: 21
Semi-Integration Configuration with ECR (for Wi-Fi mode only) 21
Auto-Download (IP Terminal Only) 21
Installation Procedure 22
Connection to Power 22
Replacing the Paper Roll 22
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Troubleshooting 23
Receipt Paper is Jammed 23
Card Reader Does Not Work Properly (Cards are Not Read)23
Terminal Does Not Work Properly 23
Receipt is Blank 24
Cleaning 24
Terminal Specifications 25
Service and Support 26
Returning a Terminal for Service 26
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Introduction
Global Payments offers merchants a wide variety of leading payment
technology solutions, all from one reliable source. As one of the world’s
largest and most trusted payment technology solution providers, Global
Payments combines industry-leading expertise with over 50 years of
Canadian-specific experience. This powerful combination allows us to
deliver comprehensive solutions that are personalized to your needs.
This guide is your primary source of information for operating, setting up,
and installing the Global Payments’ Wireless - Move/5000 and
Move/5000 Multi-merchant terminal.
For questions or support, please contact Global Payments Customer
Care.
General Tips
The following tips will help ensure you continue to process smoothly with
Global Payments Canada:
1. This reference guide contains information on the features and
functions capable of your terminal, as well as basic troubleshooting
techniques. Keep this guide in an easy-to-find location.
2. Perform a settlement daily. This ensures that your funds are
constantly deposited into your bank account regularly.
3. Change your passwords frequently. Changing passwords frequently
ensure you protect yourself from unauthorized use of your terminal.
4. If you have a problem with your terminal, check cabling and attempt
to reboot the device.
5. If you have a communication problem with your terminal, verify that
there are currently no outages reported by your Internet or wireless
service provider.
6. The Global Payments Canada Customer Service line is open 24 hours
a day, 7 days a week, to ensure there is always someone available to
assist you.
© 2021 Global Payments Inc. All Rights Reserved.
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Basic Terminal
Operations
Before You Begin
The terminal (“Wireless - Move/5000”) is a point-of-sale electronic
payment terminal designed to process debit and credit card transactions
via Wi-Fi wireless network, Bluetooth, and/or cellular 4G or 3G wireless
network.
CAUTION:
Due to risk of shock or terminal damage, do not
use the terminal near water, in a wet basement,
bathtub, washbowl, kitchen sink, laundry tub, or
near a swimming pool. Do not use in flammable
environments.
Unpacking the Shipping Carton
Carefully inspect the shipping carton and its contents for shipping
damage. If the contents are damaged, file a claim immediately with the
shipping company and notify Global Payments. Do not try to use
damaged equipment.
Remove the items from the carton. You should have the following items,
based on what was ordered:
●A Global Payments’ Wireless - Move/5000 terminal with paper roll
installed
●An external power supply
●Roll of thermal printer paper
●Quick start guide
●Ethernet cable
●Sim card (for 4G Mobile Data terminals only)
●Wireless - Move/5000 optional base (available in two models:
Charging Only Base and Bluetooth Communication Base)
Terminal ON/OFF
When the terminal is connected to the power supply it will automatically
power up, or press and hold the green [Enter] key, the terminal will initiate
an application check and then enter the home screen. To power off the
device, remove the terminal from its base and any power source. Press
the yellow [Correction] key and the [Administrator] key simultaneously for
one second.
Terminal Physical Keyboard
The terminal keypad is numeric only and contains 10 numeric keys (0-9),
a green [Enter] key, a red [Cancel] key, a yellow [Correction] key.
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Button
Characters Accessed
1
2
3
4
5
6
7
8
9
0
Red [Cancel] key
Will clear all of the data entered
Yellow [Clear] Key
Backspace (i.e. clear one
character at a time)
Green [Enter] key
Will submit the data
entered.
Period, comma, number sign,
star. Administrator Key.
Paper Feed Key
Desktop Key
Virtual Keypad
Global Payments’ Wireless - Move/5000 is equipped with a 3.5 ''
backlit, HVGA (480x320 pixels) touchscreen which can be used with
a finger or a stylus. The sample virtual alpha keypad shown below will
display when the field tapped on the touch screen requires an
alphanumeric entry. ‘123’ can be tapped to display the virtual numeric
keypad and ‘QWE’ can be tapped to display the virtual uppercase
alpha keypad.
Numeric Data Entry
The terminal keypad will automatically default to a numeric-only
keypad when entering data into numeric-only fields, such as card
number and amount prompts. See the following examples:
Card number is a numeric data item. To enter the value “544619999,”
press [5],[4],[4],[6],[1],[9],[9],[9] and [9] on the keypad. Then
press [Enter] to confirm the data entered. The terminal then starts
validation.
For amount entries, the terminal initially displays $0.00. For example,
to enter the value “$5.30,” press [5],[3], and [0]. No decimal point is
entered. Then press [Enter] to confirm the data entered. The terminal
then starts validation.
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Alphanumeric Data Entry
When a field allows for alphanumeric entry, a virtual keypad is
displayed.
To get an expanded alpha keypad, click icon located on the right
end of the data entry field.
Header and Condition icons
The system supports graphical icons that will indicate conditions the
terminal may be in at various states. The condition icons are displayed
in the header of all the screens. They indicate the status of the
terminal and application and warn the merchant about conditions
that may prevent normal operation.
Connectivity icons are aligned to the left:
Date and time icons (when available) are aligned to the right:
Power and battery are also displayed to the right:
Battery Management
Designed for both indoor and outdoor uses, the pocket-sized
Move/5000 comes with extended battery life and better battery
management.
External power supply present and battery charge level are reported
on the status bar of the mobile terminal with A thunderbolt icon
when the mobile terminal is connected to a wired power supply. This
icon overprints the icon of the battery.
A battery icon will display when the terminal is only powered by its
internal battery. Depending on the battery charge level, one of the
following icons is displayed
Battery charge greater than 80%,
Battery charge greater than 60% and less than 80%,
Battery charge greater than 40% and less than 60%,
Battery charge greater than 20% and less than 40%,
Battery charge less than 20%,
Battery not present and connected to power supply,
Powered by the external power supply, battery full charge
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NOTE:
1. When the battery level drops to 20% or less, the
“battery warning notification bar” will display
on the Home Screen.
2. When the battery level drops to 7% (critical
level), all keyboard and touch events including
touch click on Home Screen buttons will lock,
and the terminal displays a low battery warning
(“LOW BATTERY! Plug Device Into Power Source
Administrator Menu
The Administrator Menu is the place where all terminal configuration
settings are stored. It can only be accessed by pressing the
Administrator key. The administrator menu will be displayed on the
terminal screen.
NOTE:
Some Admin functions are password protected.
User Access
Management
The terminal offers multi-level user access. There are four level user
accesses – from the highest level to the lowest level – which are
administrator, manager, supervisor, and clerk. Each level can create
multiple users. You can set up a maximum of 9 administrator user IDs,
maximum of 10 manager IDs, and 10 supervisor IDs. The terminal
supports up to 200 clerk IDs.
Each user can set up a customized password.
Password Hierarchy
The password hierarchy is as follows:
●Administrator password
●Manager password
●Supervisor password
●Clerkyourssword
A higher-level password is accepted in the place of a lower-level
password.
Example: If the application prompts for the clerk password, then the
supervisor, manager, and administrator passwords will also be
accepted.
Administrator ID & Password
Your terminal is pre-programmed with a default administrator ID name
of “1”, to set up your personalized admin password, please call:
●Customer Care at 1-800-599-6491 - Tech option 3
Your administrator password is an important security feature of your
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terminal. It is used to access the sensitive administrator menu. The
administrator password is between 7 and 12 alpha and numeric
characters (min=7, max=12). At least 1 alpha and 1 numeric character
must be used.
If the wrong administrator password is entered more than four (4)
consecutive times while trying to access the administrator menu, the
user will be locked out. At this point, please call Global Payments for
assistance: Customer Care 1-800-599-6491 - Tech option 3.
Password Restrictions:
●The Administrator Password cannot contain more than four (4) of
the same character (e.g. 2222, BBBB, etc…)
●The Administrator Password cannot have more than four sequential
characters in both ascending and descending orders. (e.g. ABCD,
StuVw 90123, 1234 etc…)
●The Administrator Password cannot have the same string as the
Administrator ID. NOTE: If the Administrator ID is greater than four
characters.
You should change your password periodically for maximum
protection against fraud.
You can setup up to nine (9) available Administrator User Names (“ID”)
and Passwords. Each Admin User Name (“Admin ID”) has an
associated password. There cannot be duplicate Administrator User
Names.
NOTE:
Your default administrator user name (“ID”) is 1. To
set up your administrator password, please call:
Customer Care: 1-800-599-6491 - Tech option 3.
Manager/Supervisor/Clerk ID & Passwords
The manager and supervisor IDs and passwords are set up in the
Security menu, within the Admin menu. A higher-level user must
access the security menu with his credential to create the lower-level
user ID. For example, an admin user is required to access the security
menu to create the manager user ID. A supervisor user ID can be
created by either the Admin user or the manager user.
There are up to 10 managers and 10 supervisors. The
Manager/Supervisor ID is between one to seven numeric digits. Each
ID must be unique and cannot be duplicated.
The manager, supervisor, and clerk password length is seven alpha
and numeric characters. The password can consist of any number of
alpha or numeric characters.
If the manager or supervisor forgets their password, the higher-level
user (for example, the admin user) must delete the existing
manager/supervisor ID and add a new one.
Set Up Your Manager/Supervisor ID and Passwords
Any higher-level user can set up the users at a lower level. For
example, an administrator can set up both manager and supervisor
users; a manager can set up supervisor users.
1. At the home screen, press the administrator [.,#*] key or tap
ADMIN on the home screen for the administrator menu
2. Tap Security
3. Enter the username and password, press [Enter]
4. Tap Supervisor/Manager
5. Enter the administrator name and password, press [Enter]
6. Press [1] Add User
7. Press [1] Supervisor, [2] Manager
8. Enter Supervisor or Manager ID
9. Enter Supervisor or Manager Name
10. Enter Password, re-enter Password
11. Terminal prompts: Add Another? [1] Yes [2] No
12. Press [Cancel] to return to the home screen
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Clerk ID & Password
Clerk ID and password can be set up in the Clerk menu. within Admin
menu. There is a maximum of 200 available Clerk IDs and Passwords.
Each Clerk ID has an associated name and password.
There cannot be duplicate Clerk IDs. The Clerk ID is between one to
six numeric digits.
The Clerk Name is between one to twenty alpha & numeric
characters.
The Clerk’s password is between four and seven alphanumeric digits.
This password does not expire. If the Clerk forgets their password, the
Administrator, Manager, or Supervisor can set a new one.
To set up or change the Clerk Password
1. At the home screen, press the administrator [.,#*] key or tap
ADMIN on Home Screen for the administrator menu
2. Tap Clerk Menu
3. Enter the administrator name and password, and press [Enter]
4. Press [1] Add ID
5. Enter Clerk ID
6. Enter Clerk Name
7. Enter Password,re-Enter Password
8. Terminal prompts: Add Another? [1] Yes [2] No
9. Press [Cancel] to return to the home screen
To set up or change the password protection configurations, contact
Customer Care: 1-800-599-6491 - Tech option 3.
Changing the Terminal
Language
1. At the home screen, tap LANGUAGE, bottom right-hand corner
2. Press [1]-English, press [2]-Francais, and press [Enter]
3. The home screen will be displayed in the alternate language
(English or French)
Network
Communication
The Move/5000 terminal can support the following three (3) network
communications: Wi-Fi, Bluetooth, and Cellular 4G wireless. You can
select any of these communication modes to use as your primary
communication method. The following instructions will help you set up
your device:
For a Wi-Fi Set-Up
Accessing from the Home Screen
1. At the home screen, tap the Coms icon.
Note: The Coms icon is located on the second page by default, please
swipe left to go to the second page.
2. Tap the WiFi icon.
3. Under [1] WiFi press On/Off to enable/disable Wi-Fi mode.
4. If enabled, the terminal displays “Wi-Fi Enabled, Press Enter”, and then
press [Enter].
5. The “2 - WiFi Easy Conn” and “3 - Advanced Setup” appear on the
screen.
6. Press [2] - Wi-Fi Easy Conn and then proceed to Step 7, or [3] -
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Advanced Setup and proceed to Step 10.
7. Tap the SSID name of the Wi-Fi network that you want to connect
from the list.
8. Enter WiFi password, and then press [Enter].
9. Press [Cancel] 3 times to return to the home screen.
10. If Advanced Setup is selected, select [1] – Networks.
11. Repeat steps 7 to 9.
Accessing from the Communications Menu via Admin Menu
1. At the home screen, press the administrator [.,#*] key or tap ADMIN.
2. Select [3] - Setup Menu.
3. Key in the Administrator name and password, and then press [Enter].
4. Press [2]- Communications.
5. Press [3] WiFi.
6. Under [1] WiFi, press On/Off to enable/disable Wi-Fi mode.
7. If enabled, the terminal displays “Wi-Fi Enabled, Press Enter”, and then
press [Enter].
8. The “2 - WiFi Easy Conn” and “3 - Advanced Setup” appear on the
screen.
9. Press [2] - Wi-Fi Easy Conn and then proceed to Step 10, or [3] -
Advanced Setup and proceed to Step 13.
10. Tap the SSID name of the Wi-Fi network that you want to connect
from the list.
11. Enter WiFi password, and then press [Enter].
12. Press [Cancel] 3 times and return to the home screen.
13. If Advanced Setup is selected, select [1] – Networks.
14. Repeat steps 10 to 12.
NOTE:
Wi-Fi signal range covers an area of approx. 100
feet in diameter in an open area
To assist, the following icons are used to indicate the status of the
Wi-Fi network.
For a 4G Mobile Data Set-Up
Your terminal supports both 4G and 3G wireless, and will
automatically choose the best available network. If you have ordered a
4G configuration for your Move/5000, Global Payments inserts and
programs the network SIM Card for your terminal before shipment.
There is no setup required by you.
The terminal will automatically connect to the mobile data network
after powering up. It may take a few minutes to connect, depending
on the network signal in the area. The Mobile Data network, if being
used, will display at the top left of the terminal screen. Once
connected, the icon color will change to green. If the icon remains
white, the mobile data network is not connected.
Always make sure the terminal is connected with the mobile data
network before performing financial transactions.
Bluetooth
For Bluetooth Set-up
To connect via Bluetooth, a Bluetooth Communication Base is
required.
Global Payments offers two different bases for the Move/5000 – a
Bluetooth Communication Base and a Charging Base. The Bluetooth
Communication Base works as the Bluetooth access point when an
Ethernet cable is plugged into the port. You will require a minimum of
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one (1) Bluetooth Communication Base to use the Move/5000 in
Bluetooth communication mode.
There is no network connectivity function when using the Charging
Base. It is used strictly for charging the handset and can be used for
all communication modes.
As the Bluetooth wireless signal can be impacted by the terminal’s
operating environment, here are some guidelines to maximize the
range of your Bluetooth set-up:
1. Radio coverage may not be satisfactory if the Communication
Base is located close to a radio communication obstacle. See the
below table for a list of potential obstacles
Common Radio Communication Obstacles
●Microwave ovens
(minimum distance: 3
m or 9.8 ft.)
●Portable phones,
mobile/cellular
phones, security
radios, walkie-talkies
●Mirrors
●Metallic blinds
●Steel cabinets
●Cash registers
●EPOS frontends
●Groups of people
●Televisions
●Blenders and food
processors
●Computers
●Wireless routers
2. The Communication Base requires the proximity of a power outlet.
3. The Communication Base requires that an Ethernet cable be
plugged into the proper port.
4. Two (2) Communication Bases cannot be placed within two
meters (6.5 feet) of each other. Additional Communication Bases
should be placed as far as possible from other installed
Communication Bases – on the opposite side of the dining room,
for example.
5. Handsets and Communication Bases should stay where they can
be monitored by the staff.
Bluetooth Communication
Move/5000 terminals use Bluetooth to connect to the Bluetooth
Communication Base and access its ports.
In typical indoor usage, terminals and their Bluetooth bases are up to
10 to 30 meters apart (30 to 90 feet).
Bluetooth Radio Coverage
Move/5000 terminals and bases are Bluetooth Class 1 devices.
Devices in this power class typically have a communication
range of 100m (330 feet) in free sight.
The indoor coverage is greatly reduced due to mechanical and
EMI interference, it depends on factors such as Space topology,
building materials, furniture, equipment, electromagnetic
interference (EMI), environment conditions (that change in time),
etc.
Note that there is no standardized/defined test location and
condition to use for obtaining Range Number that can be then
used for comparison of Move/5000 with other Bluetooth
devices.
For Bluetooth Set-up
Accessing the terminal Home Screen
1. At the home screen, tap the Coms icon.
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Note: The Coms icon is located on the second page by default, please
swipe left to go to the second page.
2. Tap the Bluetooth icon.
3. Under [1] Bluetooth, press On/Off to enable/disable Bluetooth mode.
4. If enabled, the terminal displays “Bluetooth Enabled, Press Enter”, and
then press [Enter].
5. The “2 – New Base”, “3 – Select Base”, “4 – Remove Base”, “5 – Remove
All Bases” and“6 – Print Base” appear on the screen.
6. Press [2] -New Base, [3] -Select Base, [4] -Remove Base, [5] -
Remove All Bases or [6] -Print Bases.
7. Select [2] - New Base, the terminal needs to be docked on the base
otherwise Dock the terminal on the base will be displayed on the
screen.
8. The terminal will synchronize with the base and display “Base
Association OK” if the base registration is successful.
Accessing from the Communications Menu via Admin Menu
1. At the home screen, press the administrator [.,#*] key or tap ADMIN
on Home Screen for the administrator menu.
2. Select [3] - Setup Menu.
3. Key in the administrator name and password, and then press [Enter].
4. Press [2] – Communications.
5. Press [5] – Bluetooth.
6. Under [1] Bluetooth, press On/Off f to enable/disable Bluetooth mode.
7. If enabled, the terminal displays “Bluetooth Enabled, Press Enter”, and
then press [Enter].
8. The “2 – New Base”, “3 – Select Base”, “4 – Remove Base”, “5 –
Remove All Bases” and“6 – Print Base” appear on the screen.
9. Press [2] -New Base, [3] -Select Base, [4] -Remove Base, [5] -
Remove All Bases or [6] -Print Bases.
10. Select [2] - New Base, the terminal needs to be docked on the base
otherwise Dock the terminal on the base will be displayed on the
screen.
11. The terminal will synchronize with the base and display “Base
Association OK” if the base registration is successful.
NOTE:
Only one (1) Communication Base can be
associated with a handset at a time. Therefore
removing associated bases needs to be
completed before adding a new one.
Bluetooth Connectivity icons are displayed at the top left of the
screen:
The Bluetooth connection status is shown as follows:
Bluetooth present but not activated
Bluetooth connection is in progress
Terminal connected to at least one base
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Accept the terminal
Payment Cards
To Conduct a Contactless Transaction
1. Tap the transaction icon on the home screen, or press the [Enter]
key to enter the main transaction menu and then select
transaction type
2. Follow the prompts displayed on the screen accordingly
3. Bring the card firmly up to the active zone above the display (hold
approx.1 cm above the contactless logo located on the paper
trapdoor). Keep the card close to the display during the
transaction
4. Your contactless terminal has a row of four status lights that are
visible on the display. When a contactless transaction is started
the first (left hand) status light will be lit steadily; this indicates
that the contactless display is in use but a card is not being read
5. When a contactless card is presented to the contactless active
zone during a transaction, the second, third, and fourth status
lights will be lit in turn. The card reader is successful when all four
status lights are lit and the audible confirmation tone is heard
To Conduct an EMV Chip Card Transaction
1. Tap the transaction icon on the home screen, or press the [Enter]
key to enter the main transaction menu and then select
transaction type
2. Follow the prompts displayed on the screen accordingly
3. Position the chip card with the chip side facing upward, as shown
below
4. Insert the chip card into the smart card reader slot in a smooth,
continuous motion until it seats firmly
5. Remove the card only when the screen indicates the transaction
is complete
CAUTION:
Leave the chip card in the reader until the
transaction is complete. Premature card
removal will invalidate the transaction.
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To Conduct a Magnetic Stripe Transaction
1. Tap the transaction icon on the home screen, or press the [Enter]
key to enter the main transaction menu and then select
transaction type
2. Follow the prompts displayed on the screen accordingly
3. Position a magnetic card with the stripe in the side card reader
facing inward, toward the keypad
4. To ensure a proper read of the magnetic swipe card, the user
should insert the magnetic card from the top of the unit, as shown
below
5. Swipe the card through the magnetic card reader
6. The screen indicates the transaction is complete
Sale (Credit or Debit)
Transactions
The sale transaction is the most common.
1. Tap the Sale transaction icon on the home screen, or press
[Enter] to enter the main menu, and then tap Sale
2. Select Merchant and enter merchant password (multi-merchant
only)
3. Enter the clerk ID and password (if enabled) and press [Enter]
4. Enter the invoice # (if enabled) and press [Enter]
5. Key in the transaction amount and press [Enter]
6. Terminal displays “Pass Terminal to Customer,” the cardholder
presses [1]-Yes/Oui to confirm the transaction amount. Press [2]-
No/Non to cancel the transaction
7. If the tip is enabled, the cardholder can select either [1]-Tip
percentage, [2]-Tip amount, or [3]-No Tip. If tip percentage is
selected, the cardholder then can select one of three pre-set tip
percentage options, or select Other to key in a specific tip
percentage and press [Enter] to confirm. If tip amount is selected,
the cardholder can enter the dollar amount for the tip and press
[Enter] to confirm
8. The cardholder presses [1]-Accept to confirm the total amount,
presses [2]-No/Non to change
9. Terminal displays “$ Amount” “Tap/Insert/Swipe”
“Taper/Inserer/Glisser”
10. The cardholder taps their card/inserts the chip card/swipes their
card
11. If the card is inserted, the cardholder follows the EMV prompts
displayed on the terminal screen and then enters PIN
12. If the card is swiped, follow the prompts on the screen to enter
the last 4 digits of the card number and CVV/CVC (if enabled)
13. If a credit card is issued outside Canada and your terminal is
enabled with HomeCurrencyPay (HCP) dynamic currency
conversion, the cardholder should follow the HCP prompts display
to select whether they want to pay in-home currency amount or
in Canadian dollars
14. The terminal communicates with Global Payments and the
terminal screen displays “Pass Terminal to Merchant.”
15. Once the transaction is complete, the merchant copy of the
receipt is printed
16. Press [Enter] to print the customer copy of the receipt
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NOTE:
If you are presented with a card with a chip on
it, insert the card in the chip reader on the
terminal with the chip facing up and in. Leave
the card in the reader until the transaction is
completed.
If the terminal cannot read the credit card, you must enter the card
number manually and then use your imprinter to take an imprint of
the card and retain a signed copy for your records. If a debit card
cannot be swiped, you must ask for another form of payment. Debit
cards cannot be entered manually.
Pre-Auth and
Completion (Optional)
Pre-Auth is used for credit transactions when the terminal is NOT
brought to the patron. It can be used to reserve an amount against a
card holder’s available credit limit for a certain period. Using the
pre-auth transaction allows you to enter a different amount at the
end of the transaction.
Pre-Auth – Authorize the amount:
1. Tap the Pre-Auth transaction icon on the home screen, or press
[Enter] to enter the main menu, and then tap Pre-Auth
2. Enter the clerk ID and Password (if enabled) and press [Enter]
3. Enter the invoice # (if enabled) and press [Enter]
4. Enter the transaction amount and press [Enter]. Terminal displays
“Pass Terminal to Customer”
5. Terminal displays “$ Amount” “Tap/Insert/Swipe”
“Taper/Inserer/Glisser”
6. The cardholder taps the card/ inserts the chip card/swipes
his/her card/manually enters the card number
7. Enter the Expiry Date if the card is manually entered
8. The cardholder enters the PIN and presses [Enter]
9. If the terminal displays “Confirm Amount ”. The cardholder
presses [1]-Yes or [2]-No
10. Customer presses [Enter] and terminal displays “Pass Terminal to
Merchant,”
11. The terminal communicates with Global Payments. Once the
transaction is complete, the merchant copy of the receipt is
printed
12. Press [Enter] to print the customer copy of the receipt
Completion – Complete the transaction for the final amount:
1. Tap the Pre-Auth Completion transaction icon on the home
screen, or press [Enter] to enter the main menu, and then tap
Pre-Auth Completion
2. Select the key that corresponds to the desired search option
3. When the transaction to complete is found, press [Enter],
“Confirm Sale Amount ” press [1]-Accept or [2]-Change
4. Confirm the pre-auth amount and press [1]-Accept
5. Press [2]-Change to enter the new amount. Enter the new amount
and press [Enter]
6. Terminal communicates with Global Payments.Once the
transaction is complete, the merchant copy of the receipt is
printed
7. Press [Enter] to print the customer copy of the receipt
NOTE:
Pre-Auth will not settle transactions.
Completion will settle transactions.
NOTE:
The terminal only allows a maximum of 2
incremental auth added on the original
pre-auth transaction. Only one
completion is required to complete both
pre-auth and incremental auths.
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Return
Use the Return transaction to credit a cardholder.
1. Tap the Return transaction icon on the home screen, or press
[Enter] to enter the main menu, and then tap Return
2. Enter manager ID and password and press [Enter]
3. Enter total return amount (including tip and cashback) and press
[Enter]
4. Terminal displays “Pass Terminal to Customer,” terminal displays
“$ Amount” “Tap/Insert/Swipe” “Taper/Inserer/Glisser”
5. The cardholder Taps/Inserts or swipes the credit card
6. For a debit card, the cardholder Taps/Inserts or swipes his/her
debit card
NOTE:
Debit cards cannot be manually entered.
7. For insert cards, the terminal displays “Confirm Amount ” press
[1]-Yes to confirm [2]-No to cancel the transaction
8. The cardholder selects [CHQ] or [SAV]
9. The cardholder enters PIN, presses [Enter]. terminal displays
“Pass Terminal to Merchant,”
10. The terminal communicates with Global Payments. Once the
transaction is complete, the merchant copy of the receipt is
printed
11. Press [Enter] to print the customer copy of the receipt
NOTE:
Transaction password protection is highly
recommended for return transactions.
The cardholder must be present for a
debit return.
Void (Credit or Debit)
If you have entered the wrong amount or need to cancel a transaction,
use the Void transaction (instead of Refund) wherever possible.
Transactions that are voided will not appear on cardholder
statements.
Customers must be present for a void transaction on a debit card.
NOTE:
Transactions can only be voided before
they are settled.
1. Tap Void transaction icon on the home screen, or press [Enter] to
enter the main menu, and then tap Void
2. Enter manager ID and password, press [Enter]
3. Terminal prompts Void Pre-Auth; press [1]-Yes and proceed to
step 4, or [2] - No and proceed to Step 6
4. If [1] -Yes Pre-Auth Void is selected in step 3, the merchant then
presses the key that corresponds to the desired search option
5. When the transaction to void is found, press [Enter], “Confirm
Void” press [1] - Yes or [2] - No
6. If [2] - No Pre-Auth Void is selected in step 3, press the key that
corresponds to the desired search option
NOTE:
A credit card or non-chip debit card can
also be swiped instead of choosing a
search option.
7. For credit cards, the terminal displays “Confirm Void Sale”. The
cardholder presses [1] - Yes or [2] - No
8. Proceed to step 13
9. For debit cards, pass the terminal to the cardholder. The
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cardholder swipes/inserts his/her debit card.
NOTE:
Debit cards cannot be manually entered.
10. Terminal Displays “Confirm Void Sale”. The cardholder presses [1]
- Yes or [2] - No
11. The cardholder selects [CHQ] or [SAV]
12. The cardholder enters the PIN and presses [Enter]
13. Customer presses [Enter] and the terminal displays “Pass
Terminal to Merchant”
14. The terminal communicates with Global Payments. Once the
transaction is complete, the merchant copy of the receipt is
printed
15. Press [Enter] to print the customer copy of the receipt
Performing a
Settlement (Closing
the Terminal)
You should perform a terminal settlement at least once per day. This
ensures prompt payment and reduces the chance of chargebacks.
1. Tap the Settlement transaction icon on the home screen, or
press [Enter] to enter the main menu, and then tap Settlement
2. Enter the manager ID and password and press [Enter]
3. Select [1] - Yes to close the current batch or [2] - No to [Cancel]
if you do not wish to settle at this time
4. The terminal communicates with Global Payments to close the
batch
5. Once the transaction is complete, a Close Batch Settlement
report is printed, giving the status of the closed batch operation.
Confirm the receipt displays “Settlement Successful” to verify
that the settlement is complete
6. Terminal displays “Print Report”, press [Enter]
These transactions will be processed and your account(s) will be
credited. The funds will be available in your account(s) according to
the arrangements you made with Global Payments.
CAUTION:
If the terminal displays “Out of Balance”
at the end of the settlement procedure,
please contact Customer Care:
1-800-599-6491 - Tech option 3.
NOTE:
Auto Settle function is available on your
terminal. To activate Auto Settle, please
contact Customer Care 1-800-599-6491 -
Tech option 3.
Reprint
This option allows you to reprint either the last transaction entered or
search for the appropriate transaction.
1. Tap the Reprint transaction icon on the home screen, or press
[Enter] to enter the main menu, and then tap Reprint
2. Press [1] - Last Transaction to reprint the last transaction, or
press [2] - Search to search for the transaction you wish to
reprint. If Search is selected, press [1]-Yes to reprint a pre-auth
receipt and [2] - No to reprint a non-pre-auth receipt
3. If Yes is selected, the terminal will search the pre-auth batch.
© 2021 Global Payments Inc. All Rights Reserved.
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Press the key that corresponds to the desired search option: [1] -
All,[2] - Reference #,[3] - Clerk #,[4] - Invoice #,[5] -Account
#,[6] - Customer # and [7] - Approval Code. When the
transaction to reprint is found, press [Enter]
4. If No is selected, the terminal will search the non-pre-auth batch.
Press the key that corresponds to the desired search option: [1] -
All,[2] - Reference #,[3] - Clerk #,[4] - Invoice #,[5] -Account
#,[6] - Customer # and [7] - Approval Code. When the
transaction to reprint is found, press [Enter]
5. Select which copy to reprint: [1] - Merchant Copy,[2] -Customer
Copy and [3] - Both
Demo Mode
The demo mode on the terminal helps you to become familiar with
the terminal and to train new staff. All transactions in demo mode are
simulated and are not processed. Remember to exit demo mode
before processing real transactions.
NOTE:
You must perform a settlement
before you can enter demo mode.
1. At the home screen press the [,#*] key for the administrator menu.
2. Tap Setup Menu
3. Key in the administrator name and password, and then press
[Enter]
4. Press [6] - Demo
5. Press [1] Demo - ON/OFF to enable/disable demo mode
6. Press [Cancel] 3 times to go to the demo home screen
NOTE:
The terminal must be removed from
demo mode before conducting live
transactions. To return to “live” mode,
repeat the procedure in the steps
above.
Batch Menu
Using the Batch menu, you can display the batch totals and history,
change the current batch number and delete the current batch.
Batch Total
This feature will allow you to view the current batch grand totals.
1. At the home screen press the [.#*] key for the administrator menu.
2. Select Batch Menu
3. Key in the administrator name and administrator password, then
press the [Enter] key
4. Select [1] - Batch Totals
5. Press [Enter] to return to Batch Menu
View Batch History
This feature will allow you to view the batch number and totals of up
to thirty previous batches settled.
NOTE:
This feature will not be available when
the application is in demo mode;
“Feature Disabled” will display.
1. Follow the steps above to access Batch Menu
2. Select [2] - View Batch History
3. Select the batch you would like to view: [1] - Batch #,[2] - All, and
[3] - Last Batch
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Delete Batch
This feature will delete all transactions in the current batch.
1. Follow the steps above to access Batch Menu
2. Select [3] - Delete Batch
3. Enter an administrator name and administrator password press
[Enter]
4. Terminal displays “Confirm Deletion?” Select [1] - Yes or
[2] -No
5. Press [1] -Yes, terminal displays “Deletion Complete”
6. Terminal prints activity report NO and return to Batch Menu
CAUTION:
DO NOT delete the batch before
the current batch is settled.
Reports
To generate reports, follow the steps below:
1. Tap the Report transaction icon on the home screen, or press
[Enter] to enter the main menu, and then tap Report
2. Select the report you want to generate:
●1 - [Details] to print detailed information for each transaction
●2 - [Summary] to print the terminal totals by card type
●3 - [Clerk], select [All], or [Clerk ID] to print card type totals
for the current batch for all clerks or by the individual clerk. If
[Clerk ID] is selected, the terminal prompts for the clerk ID to
be entered to print the appropriate clerk report
●4- [Open Pre-Auth], select [All], or [Date] to print incomplete
pre-authorizations or just the ones from a specific date
(YYYY/MM/DD)
NOTE:
The settlement report will print after a
successful batch.
Key Beep, Backlight,
Brightness, and Motion
Wake Up
Through the terminal setting menu, you configure the Key Beep
setting based on your customized needs:
1. At the home screen press [.,#*] for the administrator menu.
2. Press Setup Menu
3. Key in the administrator name and administrator password, and
then press [Enter]
4. Press [5] - Term Settings
5. Press [2] - Term HW to access the terminal hardware setting
options
6. Press [1] - Key Beep
7. Press [1] - All Off, [2] - All On or [3] - Invalid Only
8. Press [Cancel] to return to the idle menu
To change backlight setting:
1. Follow steps 1-5 above
2. Press [4] - Backlight
3. Select [1] - Always Off,[2] - Always On or [3] - On/Key Press
4. Press [Cancel] to return to the home screen
To change brightness setting:
1. Follow steps 1-5 above
2. Press [5] - Brightness Setting
3. Side blue ball right to left to adjust
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