Ingenico Move 3500 User manual

Quick Start Guide
Move 3500 3G/GPRS
Version 1.0
Payment Solutions
100% tailored to your business
Merchant Ser vices
Merchant Services

QUICK GUIDE - MOVE 3500 3G/GPRS 3
Contents
Getting started 4
Supervisor password 5
Function keys 5
The Chip Card Reader 6
Chip & Pin Transactions - Sale 6
Chip & Pin Transactions - Refund 7
Contactless - Sale 7
Keyed Transactions 8
End of Day reports 9
Changing the paper roll 10
Help Desk
If you’re still having trouble, then we are here to help.
You can contact us using the details below:
01933 201424
[email protected].uk
We are open:
Monday to Saturday - 08:00 to 23:00
Sundays & Bank Holidays - 10:00 to 17:00
Closed on Christmas Day
For further information on terminal functionality please call the
terminal helpdesk or download your Terminal User Guide from:
https://ingenico.co.uk/smart-terminals/user-guides

QUICK GUIDE - MOVE 3500 3G/GPRS4
Press until SYSTEM MENU is displayed
Choose ‘Select Function’ by pressing or then press
Type in 91 and press
Press again and terminal will scan for networks
Select a network by pressing or then press
to conrm selection.
Note: Press and hold and together to turn the
terminal o (terminal needs to be o its base).
Getting started
Set up your charging base unit in a convenient location close to
a power source.
Your terminal will automatically pick-up the best available
mobile network. However, if required, you may manually select
a network in order for the terminal to always connect to a
selected provider. To change to ‘Manual Mode’:
Connecting to the Base Unit
Power
socket
,,,,
Terminal
guides
Terminal
charging
points

QUICK GUIDE - MOVE 3500 3G/GPRS 5
Function Keys
Arrow keys: Enable you to choose options on screen
F1 & F4 keys: Can be used for shortcuts.
Menu key: To enter the application menus press the Menu key
from the idle (READY) screen. Pressing the key again moves to
the next menu (if available).
Correction keys: When entering numbers or letters, pressing
deletes one character at a time; while pressing deletes
the entire line (this key also cancels transactions).
Conrmation key: Pressing is used to conrm anything that
has been typed into the terminal.
Paper feed key: To test the feeding of the paper through the
printer press and hold .
Getting started
Set up your charging base unit in a convenient location close to
a power source.
Your terminal will automatically pick-up the best available
mobile network. However, if required, you may manually select
a network in order for the terminal to always connect to a
selected provider. To change to ‘Manual Mode’:
Supervisor Password
The default supervisor password is 999999.
F1
Menu key
F4
Cancel key
Clear key
Enter key
Paper
feed key
Arrow keys

QUICK GUIDE - MOVE 3500 3G/GPRS6
The Chip Card Reader
Customer cards must be inserted as shown,
with the chip upwards.
Push the card fully into the slot below the
keypad and follow the instructions on screen.
If you see a “BAD READ” message, check the
card orientation and try again. After three
bad reads the terminal will prompt you to
swipe the card.
DO NOT remove the card until instructed
to do so by the terminal.
Chip & Pin Transactions - Sale
From the idle screen, enter the sale amount for the transaction
and press . For example enter £12.34 as 1234.
The customer must enter their PIN code.
NEVER ASK THE CUSTOMER TO DIVULGE THEIR PIN CODE.
After the customer has entered their PIN and pressed
they will be prompted to return the terminal to you.
The terminal will now connect to the acquirer for
authorisation, if the transaction is authorised then an AUTH
CODE will be shown.
The terminal will print two receipts. The merchant copy will be
printed rst, then once you press , the customer copy will
be printed. If prompted press to reprint either receipt if
required.

QUICK GUIDE - MOVE 3500 3G/GPRS 7
The Chip Card Reader
Chip & Pin Transactions - Sale
Chip & Pin Transactions - Refund
From the idle screen, press , then choose “REFUND”.
Enter the ‘Refund Amount’ then insert the card. If prompted
enter the Supervisor Password and press .
The terminal will now connect to the acquirer for authorisation,
if the refund is authorised then “REFUND ACCEPTED” will be
shown.
The terminal will print the merchant copy which the customer
must sign.
Remove the card.
Check the signature on the merchant copy with that on the
card. If the signature is valid then press , otherwise
press . The terminal will then print the customer copy.
Contactless - Sale
From the idle screen, enter the sale amount for the transaction
and press . For example enter £12.34 as 1234.
If you make a mistake, press and re-enter the amount.
The cardholder should present their card/payment device
against the contactless symbol on the terminal.
The terminal will now print the Merchant receipt.
Note: If the customer requests a receipt this must be done
before the next transaction takes place. Press to print
the customer receipt.

QUICK GUIDE - MOVE 3500 3G/GPRS8
Keyed Transactions - Sale
When prompted to Present/Insert/Swipe a card, press ,
type in the customer’s card number, then press .
Enter the Expiry Date, the start date (if required), the issue
number (if required), pressing after each entry.
Enter the ‘Security Information’ as follows:
1) Card security code (from the back of the card), press
2) The numbers from the cardholder’s postcode (e.g. EH52 5SH
is 525), followed by and then the numbers from the
cardholder’s address (e.g. 51 High Street is 51), followed
by .
The terminal will connect to the acquiring host to obtain
authorisation.
The terminal will display the results of the ‘Security Checks
(CV2/AVS Data) and will prompt you to choose “Decline” or
“Accept” the transaction depending on the results.
The terminal will print o the two receipts.
Results can be: ‘All Match’, ‘Address Match Only’, ‘No Data Matches’,
‘Data Not Checked’ or ‘Security Code Match Only’.

QUICK GUIDE - MOVE 3500 3G/GPRS 9
Keyed Transactions - Sale End of Day Reports
To access the reports menu press , until ‘SYSTEM MENU’
is displayed and then select “Totals”.
Press or to highlight the required option and press
to select it.
If required enter the supervisor password and press .
END OF DAY: One touch function that prints both the
“Z REPORT” and the “BANKING” report. This MUST be done at
the end of each day that you trade.
BANKING: Indicates total value of transactions that have
been processed and shows that the totals have been conrmed
by the acquirer.
X REPORT: Shows the breakdown of transactions in dierent
ways enabling you to check o against individual receipts and
the “BANKING” report.
Z REPORT: Exactly the same as the “X REPORT”, except that
the Z “REPORT” resets the totals ready for the next day’s
trade

QUICK GUIDE - MOVE 3500 3G/GPRS10
Changing the paper roll
Hold the terminal securely in one hand. With the other hand,
and by using two ngers, lift the printer cover release as
shown in and above. Fully open the printer cover and
remove the old roll of paper.
Unstick the end of the new roll, leaving the end free, hold the
paper roll and carefully place into the printer compartment
as shown in above with the paper feeding up from the
bottom.
Holding the free end of the paper and the terminal, close the
printer cover and push rmly until it locks. While your terminal
is displaying the idle screen, press and hold to ensure
that the paper feeds correctly.
ONLY OPEN THE PRINTER COVER AS SHOWN -
DO NOT FORCE THE PRINTER COVER
123
12
3

Changing the paper roll
Copyright © 2020 Ingenico (UK) Ltd.
This Quick Start Guide relates to Move3500 Tetra terminals –
TMS/MATSU software. Whilst every eort has been made to ensure
that the content of this document is accurate, Ingenico will not accept
responsibility for any loss, damage or injury that may be incurred as
a result of any errors or inaccuracies. The product is varied to suit
requirements and as such some features may vary or be disabled.
This document should be accepted as a guide only to the use of the
product. In the eort for continued improvements in design and quality,
products features and information regarding setting up, installation and
use of all Ingenico products is subject to change without prior notice.

Merchant Services