
16 oz. Pop & Self-Serve Model No. 1617E
Page 16
gmpopcorn.com
Issue Possible Cause Solution
Long Popping Cycles
(Longer than 4 minutes for
Salt Popcorn; longer than 6
minutes for Sweet Popcorn)
A. Low Voltage A. If the machine is operated on low voltage, this
could cause the kettle not to reach the proper
operating temperature. Check with a qualified
electrician.
B. Inadequate Supply Lines B. Inadequately sized electrical supply lines or
use of extension cord, in addition to being a
fire hazard, would also prevent the kettle from
reaching the proper operating temperature.
Check with a qualified electrician.
C. Inferior Corn C. Inferior quality corn would result in longer
popping cycles. Use only top quality hybrid
popcorn from reputable suppliers. Even then,
if you let your corn pick up moisture or dry
out, your popping cycles will be slow.
Kettle Agitator Shaft not
Rotating
If the kettle agitator shaft is
not rotating, DO NOT pop
corn.
A. Mini Circuit Breaker(s) on
popper tripped
(if equipped)
A. Check the Mini Circuit Breaker(s); if reset,
then trips again, the unit must be inspected/
repaired by qualified service personnel.
B. Kettle Motor Switch B. Make sure the Kettle Motor Switch is ON. If the
switch is ON, and the shaft is not rotating, the
switch or motor may be faulty, contact
qualified service personnel for
inspection/repair.
C. Kettle Agitator Shaft/Stir
Blade not rotating. (Unit
must be OFF, unplugged
and cool prior to
checking or adjusting
the agitator assembly.)
C. Kettles with a FIXED Stir Rod – check the
clearance between the shaft with welded stir
blade and the kettle bottom; it should be a
minimum of 1/32” (thickness of a dime).
To make shaft adjustments, reference the
Agitator Set Collar Adjustment section.
Yellow Dump Light is ON
or Blinking - Buzzer is
Sounding (outside of
normal operation)
Dump Light on steady, but
Kettle not heating enough
to pop corn.
A. Temperature Control
Board has detected an
error condition
A. A loose kettle lead-in connection can cause a
thermocouple lead issue. (Units with a
removable kettle, make sure kettle lead is
plugged in completely and the locking ring is
fully screwed onto kettle receptacle.)
Contact qualified service personnel for
inspection/repair (reference the Electronic
Temperature Control section of this manual
for light indicators or error condition.)