
4.1 Error Messages
The error messages below will be displayed on PV Master App or reported by e-mail if an error
occurs.
04 OTHERS
ERROR MESSAGE EXPLANATION REASON SOLUTIONS
Check (use multi-meter) if there is voltage (normally should be close to 0V) between earth & inverter frame. If there is a voltage, it means the neutral &
ground cables are not connected well on the AC side. If it happens only in the early morning/dawn /rainy days with higher air humidity and is recovered
soon, it should be normal.
Check (use multi-meter) if there is high voltage (normally should be lower than 10V) between N & PE cable on the AC side. If the voltage is higher than
10V, it means the Neutral & ground cable are not connected well on AC side or restart inverter.
1. Check (use multi-meter) if AC side has voltage . Make sure grid power is available.
2. Make sure AC cables are connected tightly and well.
3. If all is well, please try to turn off AC breaker and turn on again in 5 mins.
1. Make sure safety country of the inverter is set right.
2. Check (use multi-meter) if the AC voltage (Between L & N) is within a normal range (also on AC breaker side)
a. If the AC voltage is high, then make sure the AC cable complies with that required on user manual and the AC cable is not too long.
b. If the voltage is low, make sure the AC cable is connected well and the jacket of the AC cable is not compressed into the AC terminal.
3. Make sure the grid voltage of your area is stable and within normal range.
1. Make sure the safety country of the inverter is set right.
2. If safety country is right, then please check on the inverter display if AC frequency (Fac) is within a normal range.
3. If FAC failure only appears a few times and is resolved soon, it should be caused by occasional grid frequency unstability.
1. Try to decrease surrounding temperature.
2. Make sure the installation complies with the instruction on inverter user manual.
3. Try to close the inverter for 15 mins, then start up again.
1. Use multi-meter to check if the resistance between earth & inverter frame is close to zero. If it's not, please ensure that the connection is well.
2. If the humidity is too high, isolation failure may occur.
3. Check the resistance betwen PV1+/PV2+/BAT+/PV- to earth.If the resistance is lower than 33.3k, check the system wiring connection.
4. Try to restart the inverter.Check if the fault still occurs. If not, it means it is caused by an occasional situation, or contact after-sales.
Try to restart the inverter,check if it still occurs.If not,it is just an occasional situation.Otherwise, contact after-sales immediately.
Try to restart the inverter,check if it still occurs.If not,it is just an occasional situation.Otherwise, contact after-sales immediately.
Try to restart the inverter,check if it still occurs.If not,it is just an occasional situation.Otherwise, contact after-sales immediately.
Try to restart the inverter,check if it still occurs.If not,it is just an occasional situation.Otherwise, contact after-sales immediately.
Decrease back-up loads to make sure the total load power is lower than back-up nominal output power (please refer to page 11).
Public grid power is not available (power
lost or on-grid connection fails)
Ground leakage current is too high
Utility Loss
VAC Failure
Isolation Failure
Ground Failure
Relay Check Failure
Grid voltage is not within permissible
range
Grid frequency is not within permissible
range
Temperature inside of the inverter is too
high
Self checking of relay failure
Internal communication fails
BUS voltage is over-high
Back-up side is over loaded
Inverter detects that AC voltage is beyond the normal
range required by the safety country
Inverter does not detect the connection of grid
Inverter detects that the grid frequency is beyond the
normal range required by the safety country
The inverter's working environment leads to a high
temperature condition
Isolation failure could be caused by multiple reasons like
that the PV panels are not grounded well, DC cable is
broken, PV panels are aged or surrounding humidity is
comparatively heavy, etc.
Neutral & ground cables are not connected well on AC
side or just an occasional failure
The inverter detects a higher DC component in AC output
Caused by a strong external magnetic field etc.
Caused by a strong external magnetic field etc.
Total back-up load power is higher than the back-up
nominal output power
Ground failure could be caused by multiple reasons like
that the neutral cable on the AC side is not connected
well or the surrounding humidity is comparatively heavy,
etc.
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DC Injection High
EEPROM R/W Failure
SPI Failure
DC Bus High
Back-Up Over Load
FAC Failure
Over Temperature
ISO failure could be caused by
multiplereasons like PV panels are not
grounded well, DC cable is broken, PV
panels are aged or surrounding
humidity is comparatively higher, etc.
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