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9 Trouble shooting
Q/A and Trouble Shooting on ES
(+/-) not reversed
PLEASE CHECK THE FOLLOWING ITEMS AT THE FIRST INSTALLATION, MAKE SURE EVERYTHING IS FINE. OR PLEASE
STOP INVERTER SYSTEM TILL EVERY THING CONFIRMED FINE OR CONTACT GOODWE.
Checking Items Checking Description
Check items before BP
start-up
Battery connection Confirm the connection between ES
and battery : polarity ( +/-) not reversed
PV INPUT connection Confirm the connection between ES and PV panels : polarity (+ /-) n
ot
reversed
AC OUTPUT Connection power Back-up to loads : polarity
Confirm ON-GRID connected to and
grid
(+/-)not reversed
EzMeter / CT connection Make sure EzMeter & CT connected between house loads and grid. and follow
the House→Grid direction sign on CT.
Checking items when start up system
CT & EzMeter
connection direction
BMS Communication
Checking details:
1. Check if the COM led on EzMeter triple blinking or not.
2. Or connect Solar-Wifi, check in EzManage App (“Parameters”) if
EzMeter COM state is “OK” or not.
If COM led does not blink, or show “NG” on App, then please check
the connection between EzMeter and ES, like:
1. RJ45 port broken or not;
2. communication cable looses or broken?
3. EzMeter should connect to ES RS485 port.
If everything is Ok, but problem still there, please contact GoodWe
after-sales services.
EzMeter
Communication
check
NOTE: do not need check if it is Lead-acid battery.
For lithium battery, please check following:
Connect Solar-Wifi, check on EzManage APP (Parameter >>> Battery) if
BMS status shows “BMS Communication OK” or not.
If APP BMS Status on APP says“BMS Communication Failure”, please
reboot ES. if problem is still there, please check further:
a. check on EzManage APP (Basic Setting) if Battery type is right what you
have or not, if not right, please set it right in “Basic Setting”
b. Connection between battery and ES is OK or not;
c. communication cable looses or broken?
d. RJ45 port/cables broken or not;
If everything is Ok, but problem still there, please contact GoodWe after-
sales services.
1. Turn off PV and open Loads, check if R-P led is solid or not.
If “R-P” not solid, please check
a. if CT or EzMeter connected in a wrong direction (the arrow on
EzMeter & CT should point to grid);
b. if connection between EzMeter and CT (port 1 and 4 on EzMeter) is
OK or not.
If both are OK but problem still there, please contact GoodWe after-sales
services.
Problems During Operation
Problems Solutions
Battery settings on APP
1. For Lithium battery:
connect Solar-Wifi, check on EzManage APP (Parameter >>>
Battery) if Battery Mode is right what you have or not, if not right,
please set it right in “Boost settings”
2. For lead-acid battery:
All the settings should comply with the parameter of the battery
(GoodWe do not suggest the settings for lead-acid batteries)
1. Make sure the voltage of battery is higher than 48V, otherwise
battery cannot start ES up.
If battery voltage is OK, but problem still there, please contact
GoodWe after-sales services.
ES not start up with ONLY
battery connected
ES not start up with ONLY
PV connected
1. Make sure the voltage of PV is higher than 125V;
If everything is OK, but problem still there, please contact GoodWe
after-sales services.
There is no discharge or
output from ES without PV
or PV Power lower than
Load Power
Check items:
1. Communication between ES and EzMeter is OK or not;
2. Make sure Meter power is higher than 150W?
a. ES/battery will not discharge continuously unless Meter Power is
higher than 150W;
b. If Meter Power is higher than 150W, but ES/Battery still not
discharge, then please check Ezmeter & CT connection and
direction;
1. Make sure SOC is higher than 1-DOD ;
Or if battery discharged to below 1-DOD, than battery will only
discharge again when SOC charged to 40%+(1-DOD)/2 (if need
battery discharge immediately, customer can restart the system)
2. Check on APP if it is set as charge time, during charge time,
battery will not discharge (battery will charge preferentially during
coincident time of charge/discharge)
If everything is OK, but problem still there, please contact GoodWe
after-sales services.
ES/Battery not charge when
PV>P-load
Check items:
1. Check if charge voltage is properly set
2. Check if it is set as only charge time.
3. Check if battery is fully charged or not, or battery voltage reach
“charge voltage” or not.
If everything is OK, but problem still there, please contact GoodWe
after-sales services.
Big Power fluctuation on
Battery charge/discharge Check items