Grandstream Networks Grandstream GXP-2000 User manual

GXP-2000 User Manual Grandstream Networks, Inc.
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User Manual
GXP-2000
Enterprise IP Phone
For Firmware Version 1.0.0.3 (Rev. 1.0)
Grandstream Networks, Inc.
www.grandstream.com

GXP-2000 User Manual Grandstream Networks, Inc.
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Table of Contents
1WELCOME - 5 -
2INSTALLATION - 6 -
2.1 WHAT IS INCLUDED IN THE PACKAGE -6-
2.2 CONNECTING YOUR PHONE -6-
2.3 WALL MOUNT -7-
2.4 SAFETY COMPLIANCES -8-
2.5 WARRANTY -8-
3PRODUCT OVERVIEW - 9 -
3.1 KEY FEATURES -10 -
3.2 HARDWARE SPECIFICATION -11 -
4USING GXP-2000 IP PHONE - 12 -
4.1 GETTING FAMILIAR WITH LCD - 12 -
4.2 GETTING FAMILIAR WITH KEYPAD -13 -
4.3 MAKING AND ANSWERING PHONE CALLS -15 -
4.3.1 Handset, Speakerphone and Headset Mode - 15 -
4.3.2 Lines and Calls - 15 -
4.3.3 Making Calls - 15 -
4.3.4 Make Calls using IP Address - 16 -
4.3.5 Answering Incoming Calls - 18 -
4.3.6 Call Hold - 18 -
4.3.7 Call Waiting and Switch between Calls - 18 -
4.3.8 Call Transfer - 18 -
4.3.9 Checking Message and Message Waiting Indication - 19 -
4.3.10 Mute and Delete - 19 -
4.3.11 Speed Dial - 19 -
4.4 CALL FEATURES -20 -
5CONFIGURATION GUIDE - 21 -
5.1 CONFIGURATION WITH KEYPAD -21 -
5.2 CONFIGURATION WITH WEB BROWSER -24 -
5.2.1 Access the Web Configuration Menu - 24 -
5.2.2 End User Configuration - 25 -
5.2.3 Advanced User Configuration - 29 -
5.2.4 Saving the Configuration Changes - 38 -
5.2.5 Rebooting the phone from remotely - 39 -

GXP-2000 User Manual Grandstream Networks, Inc.
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5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER -39 -
6FIRMWARE UPGRADE - 41 -
6.1 UPGRADE THROUGH HTTP - 41 -
6.2 UPGRADE THROUGH TFTP - 41 -
7RESTORE FACTORY DEFAULT SETTING - 43 -

GXP-2000 User Manual Grandstream Networks, Inc.
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1Welcome
Thank you for purchasing Grandstream award-winning GXP-2000 Enterprise IP Phone.
You made an excellent choice and we hope you will enjoy all its capabilities.
Grandstream's award-wining GXP-2000 SIP IP phone is the innovative enterprise IP
telephone that offer a rich set of functionality and superb sound quality. They are fully
compatible with SIP industry standard and can interoperate with many other SIP
compliant devices and software on the market.
Grandstream GXP-2000 has been awarded the Best of Show product in 2005 Internet
Telephony Conference and Expo.
This document is subject to changes without notice. The latest electronic version of this
user manual can be downloaded from the following location:
http://www.grandstream.com/user_manuals/GXP2000.pdf

GXP-2000 User Manual Grandstream Networks, Inc.
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2Installation
2.1 What is Included in the Package
The GXP-2000 phone package contains:
1) One GXP-2000 Main Case
2) One Handset
3) One Phone Cord
4) One Universal Power Adaptor
5) One Ethernet Cable
2.2 Connecting Your Phone
Following is the backside of GXP-2000, each connection port are labeled with the name
in the following table:
EXT PC LAN+PoE POWER HEADSET

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The table below describes the connectors on the GXP-2000 phone:
EXT Extension connection for extended keypad(will
implement in the future)
LAN/PoE
10/100 Switch LAN port for connecting to Ethernet,
support PoE (802.3af) draw power from both spare line
and signal line
PC 10/100 Switch port for connecting PC
POWER 5V power port
HEADSET 3.5mm Headset port
2.3 Wall Mount
GXP-2000 can be wall mounted. There are two wall mount holes on the bottom of the
GXP-2000 main body:
User can simply place the device against the wall with two holes placed to the fixed
hanger position on the wall.
Tab
Handset
Rest
Tab with
extension down
Tab with
extension up
Top Wall
Mount hole
Bottom Wall
Mount hole

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After wall mounting the main body of GXP-2000, user will need to pull out the tab
(extension downward) from handset cradle on the top of the handset rest, and rotate the
tab and plug it into the slot with the extension up for handset holding.
2.4 Safety Compliances
The GXP-2000 phone is compliant with various safety standards including FCC/CE. Its
power adaptor is compliant with UL standard. The phone should only be operated with
the universal power adaptor provided with the package. Damages to the phone caused
by using other unsupported power adaptors will not be covered by the manufacturer’s
warranty.
2.5 Warranty
Grandstream has a reseller agreement with our reseller customer. End user should
contact the company from whom you purchased the product for replacement, repair or
refund.
If you purchased the product directly from Grandstream, contact your Grandstream
Sales and Service Representative for a RMA (Return Materials Authorization
) number.
Grandstream reserves the right to remedy warranty policy without prior notification.

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3Product Overview
GXP-2000 series IP phone is designed to be an enterprise telephone, which could also
be used in general household. The following photo illustrates the appearance of a GXP-
2000 IP phone.
Front View
Back View

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3.1 Key Features
Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on
industry open standard SIP (Session Initiation Protocol). Built on innovative technology,
Grandstream IP Phone features market leading superb sound quality and rich
functionalities at mass-affordable price.
Software Feature:
•Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, HTTP, ARP/RARP, ICMP,
DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
•Support NAT traversal using IETF STUN and Symmetric RTP
•Advanced Digital Signal Processing (DSP) technology to ensure superior hi-
fidelity audio quality, interoperable with various 3rd party SIP end user device,
Proxy/Registrar/Server and Gateway products
•Advanced and patent pending adaptive jitter buffer control, packet delay and loss
concealment technology
•Support popular codecs including G711 (a-law and u-law), G722, G.723.1
(5.3K/6.3K), G.726 (40K/32K/24K/16K), G.728, G.729A/B, GSM and iLBC.
Dynamic negotiation of codec and voice payload length
•Support standard voice features such as Caller ID Display or Block, Call Waiting,
Call Waiting Caller ID, Call Hold, Call Transfer (attended/blind), Do-Not-Disturb,
Call Forwarding, in-band and out-of-band DTMF(RFC2833), SIP INFO, Dial
Plans, Off-Hook Auto Dial, Auto Answer, Early Dial and Speed Dial, etc.
•Full duplex hands-free speakerphone, redial, call log, volume control, voice mail
with indicator, downloadable ring tone, etc.
•Support Silence Suppression, VAD (Voice Activity Detection), CNG (Comfort
Noise Generation), Line Echo Cancellation (G.168) and AGC (Automatic Gain
Control)
•Support DIGEST authentication and encryption using MD5 and MD5-sess)
•Provide easy configuration through manual operation (phone keypad), Web
interface or automated provisioning by downloading encrypted configuration file
via HTTP/TFTP for mass deployment
•Support for Layer 2 (802.1Q VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ,
MPLS)
•Support firmware upgrade via TFTP or HTTP.
•Support DNS SRV Look up and SIP Server Fail Over

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Hardware Feature:
•Graphic LCD that can display 64(rows) x 131 (columns) in pixels
•Support up to 11 line calls and 7 speed dial keys. (Current firmware support 4 line
with 7 speed dial keys)
•Support Power over Ethernet (PoE) IEEE standard 802.3af, power can be drawn
from either spare line or data line.
Note: GXP-2000 will use power from power adapter whenever it is plugged in.
•Support Headset which will auto switch to Headset when plugged in
•Support 10/100 Full/Half Duplex Ethernet Switch with LAN and PC port,
Ethernet polarity can be auto detected, thus either straight through or twist cable
can be used.
•Support Message Waiting Indication LED
3.2 Hardware Specification
The table below describes the hardware specification of GXP-2000:
Model GXP-2000
LAN interface 2xRJ45 10/100Base-T with PoE (802.3af)
Power over Ethernet IEEE 802.3af standard, can draw power from both
spare lines or signal lines from Ethernet
Headset Jack 3.5mm Headset port
LED 11 LED with different light pattern in RED color
Universal Switching
Power Adaptor
Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA,
UL certified
Dimension 215mm (W)
220mm (D)
57mm (H)
Weight 0.82kg (1.8lbs)
Temperature 40 - 130oF
5 – 45oC
Humidity 10% - 90%
(non-condensing)