Grandstream Networks GXP1610 User manual

GXP1610/1620/1625/1628
BroadWorks SCAConfiguration User Guide
Grandstream Networks, Inc.
GXP1610/1620/1625/1628
BroadWorks SCA Configuration
User Guide

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BroadWorks SCAConfiguration User Guide
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GXP1610/1620/1625/1628
BroadWorks SCA Configuration
User Guide
Index
INTRODUCTION..........................................................................................4
OVERVIEW OF FUNCTIONS......................................................................5
KEY CONCEPTS...................................................................................................................................5
SCA CONFIGURATION ON GXP PHONES .........................................................................................5
PRIMARY PHONE..........................................................................................................................5
SECONDARY PHONE...................................................................................................................7
VISUAL INDICATORS ...........................................................................................................................9
PUT A CALL ON HOLD........................................................................................................................10

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Table of Tables
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Table 1: Different Kinds of Line LED Status................................................................................................10

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Table of Figures
GXP1610/1620/1625/1628 BroadWorks SCA Configuration User Guide
Figure 1: Configure the SIPAccount Settings...............................................................................................6
Figure 2: Configure Special Feature.............................................................................................................6
Figure 3: Choose Shared Line Option for Line Key Mode............................................................................7
Figure 4: Configure SIPAccount Setting for Secondary Phone ...................................................................8
Figure 5: Configure Special Feature for Secondary Phone..........................................................................8
Figure 6: Choose Shared Line Option for Line Key Mode on Secondary Phone.........................................9
Figure 7: Put a Call on Hold........................................................................................................................11

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INTRODUCTION
Shared Call Appearance (SCA) allows multiple phones to share one extension number and manage a call
as a group. This document serves as an end user guide on how to configure Grandstream
GXP1610/1620/1625/1628 Small-Medium business IP phones for BroadWorks Shared Call Appearance
feature. How to configure SCAon BroadWorks Application Server is out of the scope of this document.
System Administrators shall check BroadWorks Partner Configuration Guide for more detailed information:
http://www.grandstream.com/general/general_interop_broadsoft.pdf

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OVERVIEW OF FUNCTIONS
Grandstream GXP1610/1620/1625/1628 Small-Medium business IP Phone supports the BroadWorks
Shared Call Appearance feature. Incoming calls will appear at multiple locations simultaneously. All
devices where call appearance is shared can be used to answer an incoming call or make a call as if it is
the main user. Calls can be transferred between two phones by simply putting the call on hold at one
phone and picking it up on the other. The Line LED on GXP1610/1620/1625/1628 phone will light up or
flash in different colors, allowing all people sharing the extension to monitor the call status. One important
application for Shared CallAppearance is for an administrative assistant/executive scenario.
KEY CONCEPTS
Call Appearance –Every call is associated with a specific line. The presentation of a call on a line
is called “Call Appearance”.
Shared Call Appearance –A Shared Call Appearance is any CallAppearance that is visible and
accessible (optional) to the original endpoints as well as other authorized endpoints.
Public Hold –The held call is available for any shared line that held the call.
Private Hold –The held call can only be retrieved from the shared line that held the call.
Bridging –Join an active call to form a multi-party conference.
SCA CONFIGURATION ON GXP PHONES
Configuring the Grandstream GXP1610/1620/1625/1628 Small-Medium business IP Phones to work with
BroadWorks Shared Call Appearance feature is straightforward. First configure the SIP Account Settings
just as you would for a normal SIP account. Then, set the Line Key Mode of the corresponding Line to be
a Shared Line. The Line Key Mode Settings are under Settings -> Programmable Keys page of the
GXP1610/1620/1625/1628 phones web configuration UI.
PRIMARY PHONE
1. Configure the SIP Account Settings:

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Figure 1: Configure the SIP Account Settings
2. Configure Special Feature to BroadSoft under Account -> SIP Settings -> Advanced Features, as
the figure shows below:
Figure 2: Configure Special Feature
3. Configure the Line Key Mode under the Settings -> Programmable Keys, as the figure shows
below:

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Figure 3: Choose Shared Line Option for Line Key Mode
4. After enabling the SCAfeature on GXPcolor phone Line Key, the corresponding BroadWorks account
on phone LCD has no difference as normal account, but the Line LED button corresponding to the
BroadWorks account will indicate the shared lines phone behaviors.As the figure shows below:
SECONDARY PHONE
1. Configure the SIP Account Settings:

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Figure 4: Configure SIP Account Setting for Secondary Phone
2. Configure Special Feature to BroadSoft under Account -> SIP Settings -> Advanced Features for
secondary phone, as the figure shows below:
Figure 5: Configure Special Feature for Secondary Phone
3. Configure the Line Key Mode under the Settings -> Programmable Keys for secondary phone, as
the figure shows below:

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Figure 6: Choose Shared Line Option for Line Key Mode on Secondary Phone
4. After enabling the SCAfeature on GXP color phone Line Key on secondary phone, the corresponding
BroadWorks account on phone LCD has no difference as normal account, but the LED button
corresponding to the BroadWorks account will indicate the shared lines phone behaviors. As the figure
shows below, the SCAaccount on secondary phone associates with the account on primary phone:
VISUAL INDICATORS
GXP1610/1620/1625/1628 can provide the visual indications of call appearance. The Line LED status will
show the different phone behaviors. In the following table, we assume the Primary Location initiates/picks
up a call, and it is the location that puts a call on hold (Private and Public). The Line LED status for
Multiply Call Arrangement is defined the same. The following table shows the different kinds of Line LED
status corresponding to the phone behaviors:

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Table 1: Different Kinds of Line LED Status
Call Status
Line LED Status
Primary Location
Secondary Location
Idle
LED off
LED off
Ringing
Blinking red
Blinking red
Initiate a call
Solid green
Blinking green
During a call
Solid green
Solid red
Public hold
Blinking green
Blinking red
Private hold
Blinking green
Solid red
PUT A CALL ON HOLD
In the BroadWorks system, there are 2 kinds of methods of putting an active call on hold: Public hold and
Private Hold. If the phone A, which registered with a SCAaccount, put an active call on hold in public mode,
the holding call can retrieve not only from the phone A, but from other SCAaccount as well. If the phone A
put an active call on hold in private mode, the holding can be retrieved phone Aonly. If other SCA accounts
try to retrieve the private holding call, the BroadWorks will response with error message.
If the SCA feature has been enabled, the GXP1610/1620/1625/1628 user can press the Hold key
on the keypad to put the call on hold in public mode.
If the user needs to put the call on hold in private mode, it needs to press the PrivateHold soft key. Tap the
PrivateHold soft key to put the call on hold in private mode. The following screenshot will show the
PrivateHold soft key:

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Figure 7: Put a Call on Hold