Grandstream Networks GRP260X Series Instruction Manual

Grandstream Networks, Inc.
GRP260X SERIES – Administration GUIDE

GRP260x Series – Administration Guide
Thank you for purchasing Grandstream GRP260X Essential IP Phones.
Part of the GRP series of Carrier-Grade IP Phones, the GRP2601/GRP2602 is an essential 2-line model designed with zero-
touch provisioning for mass deployment and easy management. It features a sleek design and a suite of next-generation
features including 5-way voice conferencing to maximize productivity and dual-band Wi-Fi support (GRP2602 only), EHS
support for Plantronics & Jabra & Sennheiser headsets, and multi-language support. The GRP series includes carrier-grade
security features to provide enterprise-level security, including secure boot, dual firmware images, and encrypted data
storage. For cloud provisioning and centralized management, the GRP260X is supported by Grandstream’s Device
Management System (GDMS), which provides a centralized interface to configure, provision, manage and monitor
deployments of Grandstream endpoints. Built for the needs of desktop workers and designed for easy deployment by
enterprises, service providers, and other high-volume markets, the GRP2601/GRP2602 offers an easy-to-use and easy-to-
deploy voice endpoint.
Part of the GRP series of Carrier-Grade IP Phones, the GRP2603/GRP2604 is an essential 3-line model designed with zero-
touch provisioning for mass deployment and easy management. It features a sleek design and a suite of next-generation
features including 5-way voice conferencing to maximize productivity, full HD audio on both the speaker and handset to allow
users to communicate with the utmost clarity, and EHS support for Plantronics & Jabra & Sennheiser headsets, and multi-
language support. The GRP series includes carrier-grade security features to provide enterprise-level security, including secure
boot, dual firmware images, and encrypted data storage. For cloud provisioning and centralized management, the
GRP2603/GRP2604 is supported by Grandstream’s Device Management System (GDMS), which provides a centralized
interface to configure, provision, manage and monitor deployments of Grandstream endpoints. Built for the needs of desktop
workers and designed for easy deployment by enterprises, service providers, and other high-volume markets, the
GRP2603/GRP2604 offers an easy-to-use and easy-to-deploy voice endpoint.
The GRP260X series delivers superior HD audio quality, rich and leading-edge telephony features, protection for privacy, and
broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS platforms. GRP260X series is the perfect
choice for enterprise users looking for a high-quality, feature-rich multi-line executive IP phone with advanced functionalities
and performance.
PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GRP260X phones:
GRP2601
GRP2601P
●4 programmable context-sensitive soft keys.
●10/100M net work ports.
●Integrated PoE (for GRP2601P only).
●5-way conference.
●Electronic Hook Switch (EHS) support for Plantronics & Jabra & Sennheiser.
●2 SIP account keys with dual-color LED
●4 programmable context-sensitive soft keys.
●10/100M network ports. (1000M for GRP2602G)
●Integrated PoE (for GRP2602P/GRP2602G only).
●5-way conference.
●Electronic Hook Switch (EHS) support for Plantronics & Jabra & Sennheiser.

Table 1: GRP260x Features at a glance
Technical Specifications
The following table resumes all the technical specifications including the protocols/standards supported, voice codecs,
telephony features, languages, and upgrade/provisioning settings for the GRP260X series.
GRP2602
GRP2602P
GRP2602W
GRP2602G
●Wi-Fi support (GRP2602W only).
GRP2603
GRP2603P
●3 SIP account keys with dual-color LED.
●4 XML programmable context sensitive soft keys
●132 x 64 backlit graphical LCD display
●10/100/1000 Mbps Ethernet ports.
●Integrated PoE (GRP2603P only).
●5-way conference.
●Electronic Hook Switch (EHS) support for Plantronics & Jabra & Sennheiser.
GRP2604
GRP2604P
●3 SIP account keys with dual-color LED.
●4 XML programmable context sensitive soft keys
●132 x 64 backlit graphical LCD display
●10/100/1000 Mbps Ethernet ports.
●Integrated PoE (GRP2604P only).
●5-way conference.
●Electronic Hook Switch (EHS) support for Plantronics & Jabra & Sennheiser.
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV,
NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, SNMP, 802.1x, TLS,
SRTP, IPV6
Network Interfaces Dual switched auto-sensing 10/100 Mbps Ethernet ports, integrated PoE (GRP2601P only)
Graphic Display 132 x 48 (2.21’’) LCD display
Feature Keys
4 XML programmable context sensitive soft keys, 5 (navigation, menu) keys. 8 dedicated function keys for:
MESSAGE (with LED indicator), TRANSFER, HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE,
VOL+, VOL
Voice Codec RJ9 headset jack (allowing EHS with Plantronics & Jabra & Sennheiser headsets)
Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics & Jabra & Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, downloadable phonebook (XML, LDAP, up
to 2000 items), call waiting, call log (up to 800 records), off-hook auto dial, auto answer, click-to-dial, flexible
dial plan, hot-desking, personalized music ringtones and music on hold, server redundancy and fail-over
Base Stand Yes, 1 angle positions available
Wall Mountable Yes, (*wall mount sold separately)

Table 2: GRP2601/GRP2601P Technical Specifications
QoS Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted
configuration file, SRTP, TLS, 802.1x media access control, secure boot.
Multi-language English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Greek,
and more
Upgrade/Provisioning Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using GDMS/TR-069 or AES
encrypted XML configuration file
Power & Green Energy
Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA;
PoE: IEEE802.3af Class 1, 3.84W; IEEE802.3az (EEE) (GRP2601P Only)
Physical Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset)
Unit weight:650g; Package weight:810g (860g for GRP2601)
Temperature and
Humidity
Operation: 0°C to 40°C
Storage: -10°C to 60°C
Humidity: 10% to 90% Non-condensing
Package Content GRP2601/2601P phone, handset with cord, base stand, universal power supply (GRP2601 only), network
cable, Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1;
RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV,
NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6
Network Interfaces Dual switched auto-sensing 10/100 Mbps (1000 Mbps for GRP2602G) Ethernet ports, integrated PoE
(GRP2602P/GRP2602G only)
Graphic Display 132 x 48 (2.21’’) backlit graphical LCD display
Wi-Fi Yes, Dual band support (GRP2602W only)
Feature Keys
2 SIP account keys with dual-color LED, 4 XML programmable context sensitive soft keys, 5 (navigation,
menu) keys. 8 dedicated function keys for: MESSAGE (with LED indicator), TRANSFER, HEADSET,
MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Voice Codec Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band), G723, iLBC, OPUS, in-band, and out-of-
band DTMF(in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC
Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics & Jabra &Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 3-way conference, call park, call pickup, shared-call-appearance (SCA)/bridged-line-
appearance (BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to
800 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music
ringtones and music on hold, server redundancy and fail-over
HD audio Yes, HD handset and speakerphone with support for wideband audio

Table 3: GRP2602/GRP2602P/GRP2602W/GRP2602G Technical Specifications
Base Stand Yes, 1 angle positions available
Wall Mountable Yes, (*wall mount sold separately)
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted
configuration file, SRTP, TLS, 802.1x media access control, secure boot
Multi-language English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Greek,
and more
Upgrade/Provisioning Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using GDMS/TR-069 or AES
encrypted XML configuration file
Power & Green Energy
Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA;
PoE: IEEE802.3af Class 1, 3.84W; IEEE802.3az (EEE) (GRP2602P Only)
Physical Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset)
Unit weight: 670g; Package weight:830g (880g for GRP2602)
Temperature and
Humidity Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non-condensing
Package Content GRP2602 phone, handset with cord, base stand, universal power supply (GRP2602/GRP2602W only),
network cable, Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1;
RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV,
NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, SNMP, 802.1x, TLS,
SRTP, IPV6
Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE (GRP2603P only)
Graphic Display 132 x 64 backlit graphical LCD display
Feature Keys
3 SIP account keys with dual-color LED, 4 XML programmable context sensitive soft keys, 5 (navigation,
menu) keys. 9 dedicated function keys for: MESSAGE(with LED indicator), TRANSFER, HOLD,
HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Voice Codec Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band),G723,iLBC, OPUS, in-band, and out-of-band
DTMF(in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC
Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics & Jabra &Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 4-way conference, call park, call pickup, shared-call-appearance(SCA)/bridged-line-
appearance(BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to
800 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music
ringtones and music on hold, server redundancy and fail-over

Table 4: GRP2603/GRP2603P Technical Specifications
HD audio Yes, HD handset and speakerphone with support for wideband audio
Base Stand Yes, 2 angle positions available
Wall Mountable Yes, (*wall mount sold separately)
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted
configuration file, SRTP, TLS, 802.1x media access control, secure boot
Multi-language English, Chinese, Korean, Japanese, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Greek
and more
Upgrade/Provisioning Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using GDMS/TR-069 or AES
encrypted XML configuration file
Power & Green Energy
Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA;PoE: IEEE802.3af Class 1,
3.84W; IEEE802.3az (EEE) (GRP2603P Only)
Physical Dimension: 214mm (L) x 206mm (W) x 68mm (H) (with handset)
Unit weight: 780g; Package weight: 1090g for GRP2603P &1140g for GRP2603
Temperature and
Humidity Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non-condensing
Package Content GRP2603 phone, handset with cord, base stand, universal power supply (GRP2603 only), network cable,
Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1;
RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP, DNS(A record, SRV,
NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE, LLDP, LDAP, TR-069, SNMP, 802.1x, TLS,
SRTP, IPV6
Network Interfaces Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE (GRP2603P only)
Graphic Display 132 x 64 backlit graphical LCD display
Feature Keys
3 SIP account keys with dual-color LED, 4 XML programmable context sensitive soft keys, 5 (navigation,
menu) keys. 9 dedicated function keys for: MESSAGE(with LED indicator), TRANSFER, HOLD,
HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL-
Voice Codec Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band),G723,iLBC, OPUS, in-band, and out-of-
band DTMF(in audio, RFC2833, SIP INFO), VAD, AEC, CNG, PLC, AGC
Auxiliary Ports RJ9 headset jack (allowing EHS with Plantronics & Jabra & Sennheiser headsets)
Telephony Features Hold, transfer, forward, 4-way conference, call park, call pickup, shared-call-appearance(SCA)/bridged-line-
appearance(BLA), downloadable phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to

Table 5: GRP2604/GRP2604P Technical Specifications
GETTING STARTED
This chapter provides basic installation instructions including the list of the packaging contents and information for obtaining
the best performance with the GRP260X phone.
Equipment Packaging
800 records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-desking, personalized music
ringtones and music on hold, server redundancy and fail-over
HD audio Yes, HD handset and speakerphone with support for wideband audio
Base Stand Yes, 2 angle positions available
Wall Mountable Yes, (*wall mount sold separately)
QoS Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security User and administrator level passwords, MD5 and MD5-sess based authentication, 256-bit AES encrypted
configuration file, SRTP, TLS, 802.1x media access control, secure boot
Multi-language English, German, Italian, French, Spanish, Portuguese, Russian, Croatian, Chinese, Korean, Japanese, Greek
and more
Upgrade/Provisioning Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using GDMS/TR-069 or AES
encrypted XML configuration file
Power & Green Energy
Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA;PoE: IEEE802.3af Class 2,
3.84W-6.49W; IEEE802.3az (EEE) (GRP2604P Only)
Physical Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset)
Unit weight: 670g; Package weight:830g (880g for GRP2602)
Temperature and
Humidity Operation: 0°C to 40°C Storage: -10°C to 60°C Humidity: 10% to 90% Non-condensing
Package Content GRP2604 phone, handset with cord, base stand, universal power supply (GRP2604 only), network cable,
Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1;
RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;
GRP260X
●1 x GRP260X Main Case.
●1 x Handset.
●1 x Phone Stand.
●1 x Ethernet Cable.
●1 x Power Adapter (Except for GRP260xP).
●1 x Phone cord.
●1 x Quick Installation Guide.

Figure 1: GRP260X Package Content
GRP260X Phone Setup
The GRP260X phones can be installed on the desktop using the phone stand or attached to the wall using the slots for wall
mounting.
Figure 2: Phone Stand and Mounting Slots on the GRP260X
Using the Phone Stand
For installing the phone on the table with the phone stand, attach the phone stand to the bottom of the phone where there is
a slot for the phone stand. (Upper half, bottom part).
Using the Slots for Wall Mounting
1. Attach the wall mount spacers to the slot for wall mount spacers on the back of the phone.
2. Attach the phone to the wall via the wall mount hole.
3. Pull out the tab from the handset cradle (See figure below).
4. Rotate the tab and plug it back into the slot with the extension up to hold the handset while the phone is mounted on the
wall (see figure below).
Note
Check the package before installation. If you find anything missing, contact your system administrator.

Figure 3: Tab on the Handset Cradle
Connecting the GRP260X
To set up the GRP260X, follow the steps below:
1. Connect the handset and main phone case with the phone cord.
2. Connect the LAN port of the phone to the RJ-45 socket of a hub/switch or a router (LAN side of the router) using the
Ethernet cable.
3. Connect the 5V DC output plug to the power jack on the phone; plug the power adapter into an electrical outlet. If a PoE
switch is used in step 3, this step could be skipped (For GRP260xP/G).
4. The LCD will display the Grandstream logo. Before continuing, please wait for the date/time display to show up.
5. Using the phone embedded web server or keypad configuration menu, you can further configure the phone using either a
static IP or DHCP.
Using Wi-Fi (GRP2602W only):
– On the LCD menu, navigate to “Settings → Wi-Fi settings” and enable Wi-Fi.
– Select “Wi-Fi Network” and GRP2602W will automatically start scanning within the range.
– A list of Wi-Fi networks will be displayed. Select the desired network, and if required, enter the correct password to connect.
– Users can add and connect to a hidden network by accessing “Wi-Fi” Network” and then press on Add softkey . Then
enter the Network’s information.
Notes:
When the GPR2602W is not connected to any network (including Ethernet and Wi-Fi), a prompt interface will pop up to notify
users about it. Users can quickly enter the “Wi-Fi Network” page by pressing on the Wi-Fi softkey.
For easy deployment, The GRP2602W is preconfigured out of the box to connect to a default SSID named wp_master with a
password (WPA/WPA2 PSK) equal to wp!987@dmin, users can adapt these settings from the web UI as well to make it easier
for deployment on customer site.
The QR code of SSID can be displayed to share with cellphones and other devices.

Figure 4: GRP260X Back Side View
Configuration via Keypad
To configure the LCD menu using the phone’s keypad, follow the instructions below:
Enter MENU options. When the phone is in idle, press the round MENU button or Menu Softkey to enter the
configuration menu.
Navigate to the menu options. Press the arrow keys UP/DOWN keys to navigate in the menu options.
Enter/Confirm selection. Press the round MENU to enter the selected option.
Exit. Press Return Softkey to exit to the previous menu.
Return to Home page.
The MENU options are listed in the following table.
Status
Displays account status, network status, software version number and Hardware
• Network status.
Press to enter the sub menu for IP setting information (DHCP/Static IP/PPPoE), IPv4 address, IPv6 address,
MAC address, Subnet Mask, Gateway, DNS and NTP servers.
• Account status.
Shows Account registration status.
• System Status
Press to enter the sub menu for Hardware Information, Software version and IP Geographic Information.
Settings Settings sub menu contains the following options:
• Account Settings
Enable/Disable SIP account, Configures Account Name, SIP server’s address, SIP User ID, SIP Auth ID, SIP
Password, Outbound Proxy, and Voice Mail Access Number.
• Call Settings
Enable/Disable DND, Enable Disable Auto Answer for SIP account, Enable/Disable Call Forward (Forward
All/Busy/No Answer).
• Basic Settings 🡪Sounds
Configures account ringtone and adjusts volume settings by pressing left/right arrow key.
• Date Time
Adjusts Time and Date displaying format.
• Time Zone
Choose your Time Zone from the list by scrolling with UP/DOWN keys.
• Language
Selects the language to be displayed on the phone’s LCD. Users could select Automatic for local language based
on IP location if available. By default, it is Auto.
• Keypad Lock
Enables/Disables Keypad lock. Users can choose the Keypad Lock type (All Keys/Functional keys) and set up
the lock password. If users enabled Keypad lock without configuring a password; They can unlock the phone by
pressing on the unlock softkey.
• Headset Type
Choose the headset type of the headset connect to the phone. Users could choose Normal, Plantronics EHS,