Grandstream Networks GRP2601 Instruction Manual

Grandstream Networks, Inc.
GRP2601(P) | GRP2602(P/W)
GRP2603(P) | GRP2604(P)
Essential IP Phones
Administration Guide
GRP2601 / GRP2601P
GRP2602 / GRP2602P / GRP2602W
GRP2604 / GRP2604P
GRP2603 / GRP2603P

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GRP260x Administration Guide
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COPYRIGHT
©2020 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose without
the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe, and other countries.

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CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.
U.S. FCC Part 68 Regulatory Information
This equipment complies with Part 68 of the FCC rules. Located on the equipment is a label that contains,
among other information, the ACTA registration number and ringer equivalence number (REN). If requested,
this information must be provided to the telephone company.
The REN is used to determine the quantity of devices which may be connected to the telephone line.
Excessive REN’s on the telephone line may result in the devices not ringing in response to an incoming
call. In most, but not all areas, the sum of the REN’s should not exceed five (5.0). To be certain of the
number of devices that may be connected to the line, as determined by the total REN’s contact the
telephone company to determine the maximum REN for the calling area.
This equipment cannot be used on the telephone company-provided coin service. Connection to Party Line
Service is subject to State Tariffs.
If this equipment causes harm to the telephone network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. If advance notice is not practical, the telephone
company will notify the customer as soon as possible. Also, you will be advised of your right the file a
complaint with the FCC if you believe it is necessary.
The telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of the equipment. If this happens, the telephone company will provide advance notice
in order for you to make the necessary modifications in order to maintain uninterrupted service.
If trouble is experienced with this equipment, please contact (Agent in the US):

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Company Name: Grandstream Networks, Inc.
Address: 126 Brookline Ave, 3rd Floor Boston, MA 02215, USA
Tel: [phone]
Fax: [phone]
If the trouble is causing harm to the telephone network, the telephone company may request you to remove the
equipment from the network until the problem is resolved.
This equipment uses the following USOC jacks: RJ45C.
It is recommended that the customer install an AC surge arrester in the AC outlet to which this device is
connected. This is to avoid damaging the equipment caused by local lightning strikes and other electrical
surges.
Since this device has the HAC function, the earpiece is easy to absorb small, please take care to avoid
scratching.
U.S. FCC Part 15 Regulatory Information
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses, and can radiate radio
Frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

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—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance 20cm between the radiator& your body.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

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Caution: Exposure to Radio Frequency Radiation
This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment. This
equipment should be installed and operated with minimum distance of 20 cm between the radiator and your
body.
CE Authentication
Hereby, Grandstream Networks, Inc. declares that the radio equipment GRP2601/GRP2601P,
GRP2602/GRP2602P/GRP2602W, GRP2603/GRP2603P and GRP2604/GRP2604P are in compliance
with Directive 2014/53/EU.
The full text of the EU declaration of conformity is available at the following internet address:
http://www.grandstream.com/support/resources/

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GNU GPL INFORMATION
GRP260X firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/sites/default/files/Resources/grp_gpl_color.tar.gz

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GRP260x Administration Guide
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Table of Contents
DOCUMENT PURPOSE ...............................................................................................12
CHANGE LOG..............................................................................................................13
Firmware Version 1.0.1.18 ......................................................................................................................13
GUI INTERFACE EXAMPLES......................................................................................14
WELCOME ...................................................................................................................15
PRODUCT OVERVIEW ................................................................................................16
Feature Highlights ...................................................................................................................................16
Technical Specifications ..........................................................................................................................17
GETTING STARTED.....................................................................................................24
Equipment Packaging..............................................................................................................................24
GRP260X Phone Setup ..........................................................................................................................25
Using the Phone Stand........................................................................................................................25
Using the Slots for Wall Mounting........................................................................................................25
Connecting the GRP260X .......................................................................................................................26
Configuration via Keypad ........................................................................................................................27
Configuration via Web Browser ...............................................................................................................32
Saving Configuration Changes................................................................................................................33
Rebooting from Remote Locations..........................................................................................................33
CONFIGURATION GUIDE............................................................................................34
Status Page Definitions ...........................................................................................................................34
Account Page Definitions ........................................................................................................................36
Phone Settings Page Definitions.............................................................................................................53
Network Settings Page Definitions ..........................................................................................................57
Programmable keys Page Definitions .....................................................................................................62

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System Settings Page Definitions ...........................................................................................................67
Maintenance Page Definitions.................................................................................................................73
Application Page Definitions....................................................................................................................79
External Service Page Definitions ...........................................................................................................83
NAT SETTINGS ............................................................................................................86
PACKET CAPTURE .....................................................................................................87
UPGRADING AND PROVISIONING ............................................................................88
Unified Firmware .....................................................................................................................................88
Firmware Upgrade...................................................................................................................................88
Upgrade via Keypad Menu ..................................................................................................................89
Upgrade via Web GUI..........................................................................................................................89
No Local TFTP/FTP/HTTP Servers .....................................................................................................90
Phone Provisioning..................................................................................................................................91
Configuration File Download................................................................................................................91
No Touch Provisioning.........................................................................................................................93
RESTORE FACTORY DEFAULT SETTING .................................................................95
Restore Factory Settings using LCD menu .............................................................................................95
Restore to Factory Default via Web GUI.................................................................................................95
EXPERIENCING GRP260X ..........................................................................................96

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Table of Tables
Table 1: GRP260X Features in a Glance....................................................................................................16
Table 2: GRP2601/GRP2601P Technical Specifications ............................................................................17
Table 3: GRP2602/GRP2602P/GRP2602W Technical Specifications........................................................19
Table 4: GRP2603/GRP2603P Technical Specifications ............................................................................20
Table 5: GRP2604/GRP2604P Technical Specifications ............................................................................22
Table 6: Equipment Packaging ...................................................................................................................24
Table 7: Configuration Menu .......................................................................................................................27
Table 8: Status Page Definitions .................................................................................................................34
Table 9: Account Page Definitions ..............................................................................................................36
Table 10: Settings Page Definitions ............................................................................................................53
Table 11: Network Page Definitions ............................................................................................................57
Table 12: Programmable Keys Page Definitions ........................................................................................62
Table 13: System Settings Page Definitions ...............................................................................................67
Table 14: Maintenance Page Definitions.....................................................................................................73
Table 15: Application Page Definitions........................................................................................................79
Table 16: External Service Page Definitions...............................................................................................83

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Table of Figures
Figure 1: GRP260X Package Content ........................................................................................................24
Figure 2: Phone Stand and Mounting Slots on the GRP260X....................................................................25
Figure 3: Tab on the Handset Cradle ..........................................................................................................25
Figure 4: GRP260X Back Side View...........................................................................................................27
Figure 5: GRP260x LCD settings................................................................................................................31
Figure 6: Packet Capture in Idle .................................................................................................................87
Figure 7: Packet Capture when running .....................................................................................................87
Figure 8: GRP260X Unified Firmware ........................................................................................................88
Figure 9: Config File Download...................................................................................................................91
Figure 10: Certificates Files Download .......................................................................................................93

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DOCUMENT PURPOSE
This document describes how to configure GRP260X features via phone’s LCD menu and Web GUI menu.
The intended audiences of this document are phone administrators.
To learn the basic functions of GRP2601(P)/GRP2602(P/W), GRP2603(P) and GRP2604(P), please visit
http://www.grandstream.com/support to download the latest “GRP260X User Guide”.
This guide covers the following topics:
•Product Overview
•Getting Started
•Configuration Guide
•NAT Settings
•Packet Capture
•Upgrading and Provisioning
•Restore Factory Default Settings
•Experiencing GRP260X

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CHANGE LOG
This section documents significant changes from previous versions of user manuals for GRP260X. Only
major new features or major document updates are listed here. Minor updates for corrections or editing are
not documented here.
Firmware Version 1.0.1.18
•This is the initial version.

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GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/GRP260X_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Accounts Pages
4. Screenshots of Settings Pages
5. Screenshots of Network Pages
6. Screenshots of Maintenance Pages
7. Screenshots of Phonebook Pages

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WELCOME
Thank you for purchasing Grandstream GRP260X Essential IP Phones.
Part of the GRP series of Carrier-Grade IP Phones, the GRP2601/GRP2602 is an essential 2-line model
designed with zero-touch provisioning for mass deployment and easy management. It features a sleek
design and a suite of next-generation features including 5-way voice conferencing to maximize productivity
and dual band Wi-Fi support (GRP2602 only), EHS support for Plantronics & Jabra & Sennheiser headsets
and multi-language support. The GRP series includes carrier-grade security features to provide enterprise-
level security, including secure boot, dual firmware images and encrypted data storage. For cloud
provisioning and centralized management, the GRP260X is supported by Grandstream’s Device
Management System (GDMS), which provides a centralized interface to configure, provision, manage and
monitor deployments of Grandstream endpoints. Built for the needs of desktop workers and designed for
easy deployment by enterprises, service providers and other high-volume markets, the
GRP2601/GRP2602 offers an easy-to-use and easy-to-deploy voice endpoint.
Part of the GRP series of Carrier-Grade IP Phones, the GRP2603/GRP2604 is an essential 3-line model
designed with zero touch provisioning for mass deployment and easy management. It features a sleek
design and a suite of next generation features including: 5-way voice conferencing to maximize productivity,
integrated PoE (GRP2603P), full HD audio on both the speaker and handset to allow users to communicate
with the utmost clarity, EHS support for Plantronics & Jabra & Sennheiser headsets and multi-language
support. The GRP series includes carrier-grade security features to provide enterprise-level security,
including secure boot, dual firmware images and encrypted data storage. For cloud provisioning and
centralized management, the GRP2603/GRP2604 is supported by Grandstream’s Device Management
System (GDMS), which provides a centralized interface to configure, provision, manage and monitor
deployments of Grandstream endpoints. Built for the needs of desktop workers and designed for easy
deployment by enterprises, service providers and other high-volume markets, the GRP2603/GRP2604
offers an easy-to-use and easy-to-deploy voice endpoint.
The GRP260X series deliver superior HD audio quality, rich and leading-edge telephony features,
protection for privacy, and broad interoperability with most 3rd party SIP devices and leading SIP/NGN/IMS
platforms. GRP260X series is the perfect choice for enterprise users looking for a high quality, feature rich
multi-line executive IP phone with advanced functionalities and performance.

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PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GRP260X phones:
Table 1: GRP260X Features in a Glance
GRP2601
GRP2601P
4 programmable context-sensitive soft keys.
10/100M network ports.
Integrated PoE (for GRP2601P only).
5-way conference.
Electronic Hook Switch (EHS) support for Plantronics &
Jabra & Sennheiser.
GRP2602
GRP2602P
GRP2602W
2 SIP account keys with dual-color LED
4 programmable context-sensitive soft keys.
10/100M network ports.
Integrated PoE(for GRP2602P only).
5-way conference.
Electronic Hook Switch (EHS) support for Plantronics &
Jabra & Sennheiser.
Wi-Fi support (GRP2602W only).
GRP2603
GRP2603P
3 SIP account keys with dual-color LED.
4 XML programmable context sensitive soft keys
132 x 64 backlit graphical LCD display
10/100/1000 Mbps Ethernet ports.
Integrated PoE (GRP2603P only).
5-way conference.
Electronic Hook Switch (EHS) support for Plantronics &
Jabra & Sennheiser.

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GRP2604
GRP2604P
3 SIP account keys with dual-color LED.
4 XML programmable context sensitive soft keys
132 x 64 backlit graphical LCD display
10/100/1000 Mbps Ethernet ports.
Integrated PoE (GRP2604P only).
5-way conference.
Electronic Hook Switch (EHS) support for Plantronics &
Jabra & Sennheiser.
Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages, and upgrade/provisioning settings for the GRP260X series.
Table 2: GRP2601/GRP2601P Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE
(GRP2601P only)
Graphic Display
132 x 48 (2.21’’) LCD display
Feature Keys
4 XML programmable context sensitive soft keys, 5 (navigation, menu) keys.
8 dedicated function keys for: MESSAGE (with LED indicator),
TRANSFER,HEADSET, MUTE, SEND/REDIAL, SPEAKERPHONE, VOL+, VOL
Voice Codec
Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band), G723, iLBC,
OPUS, in-band, and out-of-band DTMF(in audio, RFC2833, SIP INFO), VAD,
AEC, CNG, PLC, AGC
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics & Jabra & Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup, downloadable
Phonebook (XML, LDAP, up to 2000 items), call waiting, call log(up to 800

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records), off-hook auto dial, auto answer, click-to-dial, flexible dial plan, hot-
desking, personalized music ringtones and music on hold, server redundancy and
fail-over
HD audio
Yes, both on handset and full-duplex hands-free speakerphone
Base Stand
Yes, 1 angle positions available
Wall Mountable
Yes, (*wall mount sold separately)
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, SRTP, TLS, 802.1x
media access control, secure boot
Multi-language
English, Chinese, Korean, Japanese, German, Italian, French, Spanish,
Portuguese, Russian, Croatian, and more
Upgrade/Provisioning
Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using
GDMS/TR-069 or AES encrypted XML configuration file
Power & Green
Energy Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA;
PoE: IEEE802.3af Class 1, 3.84W; IEEE802.3az (EEE) (GRP2601P Only)
Physical
Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset)
Unit weight:650g; Package weight:810g (860g for GRP2601)
Temperature and
Humidity
Operation: 0°C to 40°C
Storage: -10°C to 60°C
Humidity: 10% to 90% Non-condensing
Package Content
GRP2601/2601P phone, handset with cord, base stand, universal power
supply(GRP2601 only), network cable, Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1;
RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;

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Table 3: GRP2602/GRP2602P/GRP2602W Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE
(GRP2602P only)
Graphic Display
132 x 48 (2.21’’) backlit graphical LCD display
Wi-Fi
Yes, dual-band (GRP2602W only).
Feature Keys
2 SIP account keys with dual-color LED, 4 XML programmable context sensitive
soft keys, 5 (navigation, menu) keys. 8 dedicated function keys for: MESSAGE
(with LED indicator), TRANSFER, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOL+, VOL
Voice Codec
Support for G7.29A/B, G.711µ/a-law, G.726, G.722(wide-band),G723,iLBC,
OPUS, in-band, and out-of-band DTMF(in audio, RFC2833, SIP INFO), VAD,
AEC, CNG, PLC, AGC
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics & Jabra &Sennheiser headsets)
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup, shared-call-
appearance(SCA)/bridged-line-appearance(BLA), downloadable phonebook
(XML, LDAP , up to 2000 items), call waiting, call log (up to 800 records), off-hook
auto dial, auto-answer, click-to-dial, flexible dial plan, hot-desking, personalized
music ringtones and music on hold, server redundancy and fail-over
HD audio
Yes, HD handset and speakerphone with support for wideband audio
Base Stand
Yes, 2 angle positions available
Wall Mountable
Yes, (*wall mount sold separately)
QoS
Layer 2 QoS (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, SRTP, TLS, 802.1x
media access control, secure boot

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Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese, and more
Upgrade/Provisioning
Firmware upgrade via FTP/TFTP / HTTP / HTTPS, mass provisioning using
GDMS/TR-069 or AES encrypted XML configuration file
Power & Green
Energy Efficiency
Universal Power Supply Input 100-240VAC 50-60Hz; Output +5VDC, 600mA;
PoE: IEEE802.3af Class 1, 3.84W; IEEE802.3az (EEE) (GRP2602P Only)
Physical
Dimension: 208mm (L) x 180mm (W) x 63.4mm (H) (with handset)
Unit weight: 670g; Package weight:830g (880g for GRP2602)
Temperature and
Humidity
Operation: 0°C to 40°C
Storage: -10°C to 60°C
Humidity: 10% to 90% Non-condensing
Package Content
GRP2602 phone, handset with cord, base stand, universal power supply
(GRP2602 only), network cable, Quick Installation Guide
Compliance
FCC: Part 15 Class B; FCC Part 68 HAC;
CE: EN 55032; EN 55035; EN 61000-3-2; EN 61000-3-3; EN 62368-1;
RCM: AS/NZS CISPR32; AS/NZS 62368.1; AS/CA S004;
IC: ICES-003; CS-03;
Table 4: GRP2603/GRP2603P Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, RTCP-XR, HTTP/HTTPS, ARP, ICMP,
DNS(A record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, SNMP, 802.1x, TLS, SRTP, IPV6
Network Interfaces
Dual switched auto-sensing 10/100/1000 Mbps Ethernet ports, integrated PoE
(GRP2603P only)
Graphic Display
132 x 64 backlit graphical LCD display
Feature Keys
3 SIP account keys with dual-color LED, 4 XML programmable context sensitive
soft keys, 5 (navigation, menu) keys. 9 dedicated function keys for:
MESSAGE(with LED indicator), TRANSFER, HOLD, HEADSET, MUTE,