Grandstream Networks GXP-1400 User manual

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GRANDSTREAM GXP1400 MANUAL

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Setting Grandstream GXP1400
Verify device’s IP address.
Press [Menu] !Select [Status] !Select [Network Status] !IP address displayed on [IPv4] option.
1. Open a web browser and enter the device’s IP address on the URL field.
Example: IP address from device: 192.168.001.002 !Format: [http://IP Address] !
Type [http://192.168.1.2]
2. Type password and click [Login]. Default password: [admin]
3. Hover cursor over [Accounts].
Select [Account 1] and click
[General Settings].

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SIP Server and Outbound Login:
Enter Login Server. (voipXXXX.agile.ne.jp)
Account Name, SIP User ID, Authenticate ID: Enter
Unique ID (10 characters).
Authenticate Password: Enter Registered Password
(sent thru mail). *If password was changed, please enter
the new one.
Voicemail User ID: Enter 999.
Once done, click [Save].
* Set both [Account 1] and [Account 2].
* [Account 2] requires a different registered Unique ID.
4. [Accounts] tab
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[Account 1]
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Select [Network Settings]
Nat Traversal: Select [Keep Alive].
Once done, click [Save].

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[Accounts] tab
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[Account 1]
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Select [Audio Settings]
Send DTMF: Check [in-audio]and [via RTP].
Preferred Vocoder – choice 1-7: Select either
[PCMA]or [PCMU].
Once done, click [Save].

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6. [Settings] tab !
[Call Features]
Disable Call Waiting: Select [Yes].
*This will ignore Catch. Select [No], if you want
to enable Catch.
Once done, click [Save].

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NTP Server: Enter ntp.jst.mfeed.ad.jp
Time Zone: Select the time zone where you are located.
Once done, click [Save].
7. [Settings] tab ![Date and Time]

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8. [Maintenance] tab ![Upgrade and Provisioning]
Firmware Upgrade and Provisioning:
Select [Always Skip the Firmware Check].
Once done, click [Save].

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9. [Maintenance] tab
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[Language]
Display Language: Select [Auto].
Once done, click [Save and Apply].
* After all configurations are set, click [Reboot]. This will reset the device and apply all changes made.

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Precautions & Safety Instructions
The following instructions help use Grandstream GXP1400 properly and prevent accidents. Failure to follow these instructions
would void the product’s warranty and accident may happen.
•Immediately unplug the device from the power supply if there is a strange smell and smoke. Don’t use the device and immediately contact
the dealer for repair. Do not disassemble or modify. The device may malfunction, cause electric shock and fire.
•Do not insert metal and keep the device dry. The device may malfunction, cause electric shock and fire.
•Do not touch the device when lightning occurs. Doing so may cause an electrical shock. Don’t place near a flammable material. This may
cause fire or explosion.
•Holding the phone on wet hands may cause electric shock. Don’t place the device in an extreme hot or cold place. Sudden temperature
change may cause malfunction of the device.
•Do not place in a damp, dusty or direct sunlight. This may trigger an explosion of the device. Place in an even and stable location.
•Do not place the phone and earpiece near an absorbent and magnet material. This may cause malfunction.
Troubleshooting
Please check the troubleshooting procedure before requesting a repair. If the problem doesn’t get resolved, please contact us. Agile Shop ([e-mail])
Initialization Method
Clear all data initialization process. You must set all the required information to start initializing your service again.
1. Note the (000B82000xxxx) MAC address located at the bottom of the unit.
2. Press the [MENU] button and select [Config]. Then, select [Factory Reset] and confirm by selecting [OK].

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Reference: http://www.manualslib.com/manual/484153/Grandstream-Gxp1400.html?page=3#manual
PROBLEM
CAUSE
SOLUTION
General Failure
Plug and unplug from the power source. (Do this a few times).
Wait at least one minute before you again plug the device to
the power source.
If the problem is not resolved after doing this, contact us at:
[e-mail]
Please provide your number and broadband products.
No ringer sound
Ethernet cable is
disconnected.
AC adapter is
disconnected.
Did you change
the volume
settings?
Did you change the settings
on the display?
Check the connection of the
Ethernet cable.
Check the connection of the
AC adapter.
Adjust the volume on the
volume button.
Revert the changed settings.
Disconnect the Ethernet cable
(Please reboot).
Call is interrupted
by noise
Are there any abnormalities in
the network environment?
Check your network
environment.
Please check our website for FAQ.
For more information on features
and settings, please check
http://www.agile.ne.jp/support /
Inquiries by telephone and email:
Send to: [e-mail]
Telephone number: 03-6365-1506
Weekdays: 10:00 - 19:00