Grandstream Networks GXV-3000 User manual

Grandstream Networks, Inc.
GXV–3000
IP Video Phone
GXV– 3000 User Manual www.grandstream.com
Firmware Version 1.1.3.50 [email protected]

TABLE OF CONTENTS
GXW–3000 USER MANUAL
WELCOME ..................................................................................................................................................................2
GXV-3000 OVERVIEW...............................................................................................................................................2
INSTALLATION..........................................................................................................................................................3
CONNECTING YOUR GXV IP VIDEO PHONE .............................................................................................................4
WALL MOUNT .............................................................................................................................................................5
PRODUCT OVERVIEW.............................................................................................................................................6
USING GXV-3000 IP VIDEO PHONE .....................................................................................................................8
GETTING FAMILIAR WITH LCD ...................................................................................................................................8
MULTIPLE SIP ACCOUNTS AND LINES .....................................................................................................................11
MAKING PHONE CALLS ............................................................................................................................................14
CALL FEATURES ....................................................................................................................................................17
CONFIGURATION GUIDE......................................................................................................................................18
CONFIGURE OPERATION WITH KEYPAD...................................................................................................................18
CONFIGURATION WITH WEB BROWSER ...................................................................................................................21
END USER CONFIGURATION ....................................................................................................................................23
ADVANCED USER CONFIGURATION .........................................................................................................................25
INDIVIDUAL ACCOUNT SETTINGS .............................................................................................................................32
CONFIGURATION THROUGH SECURE CENTRAL PROVISIONING SERVER................................................................37
SOFTWARE UPGRADE & CUSTOMIZATION ...................................................................................................38
FIRMWARE UPGRADE THROUGH TFTP/HTTP........................................................................................................38
CONFIGURATION FILE DOWNLOAD ..........................................................................................................................39
GXV CUSTOMIZATION ..........................................................................................................................................41
XML PHONEBOOK....................................................................................................................................................41
SCREENSAVER IMAGES............................................................................................................................................43
CUSTOMIZED RING TONES.......................................................................................................................................45
AUXILIARY PORTS ....................................................................................................................................................46
VIDEO SURVEILLANCE.........................................................................................................................................49

TABLE OF FIGURES
GXW–3000 USER MANUAL
Figure 1: Connecting the GXV-3000............................................................................................... 4
Figure 2: GXV LCD Screen............................................................................................................. 8
Figure 3: Getting Familiar with Keypad........................................................................................... 9
Figure 4: Configure Menu Options................................................................................................ 18
Figure 5: Flow Chart of Key Pad Configuration Menu .................................................................. 19
Figure 6: Sizing the ScreenSaver ................................................................................................. 43
Figure 7: Screenshot of Screensaver Utility.................................................................................. 44
Figure 8: Screenshot of Ring Tone Generating Utility .................................................................. 45
Figure 9: TV / GXV-3000 Diagram................................................................................................46
Figure 10: Headset Jack Diagram ................................................................................................47
Figure 11: Headset Cross-over Diagrams .................................................................................... 48
Figure 12: Screenshot – Monitoring Station.................................................................................. 50
TABLE OF TABLES
GXW–3000 USER MANUAL
TABLE 1: DEFINITIONS OF THE GXV-3000 CONNECTORS.................................................................... 4
TABLE 2: GXV KEY FEATURES IN A GLANCE ....................................................................................... 6
TABLE 3: HARDWARE SPECIFICATIONS ............................................................................................... 6
TABLE 4: GXV-3000 TECHNICAL SPECIFICATIONS .............................................................................. 7
TABLE 5: LCD ICON DEFINITIONS ....................................................................................................... 8
TABLE 6: GXV BUTTON DEFINITIONS................................................................................................ 10
TABLE 7: GXV-3000 CALL FEATURES .............................................................................................. 17
TABLE 8: KEY PAD CONFIGURATION MEN ......................................................................................... 20
TABLE 9: STATUS PAGE DEFINITIONS ............................................................................................... 22
TABLE 10: BASIC CONFIGURATION DEFINITIONS................................................................................ 23
TABLE 11: ADVANCED SETTINGS CONFIGURATION PAGE DEFINITIONS ............................................... 26
TABLE 12: SIP ACCOUNT CONFIGURATION PAGE DEFINITIONS .......................................................... 32
CONFIGURATION GUI INTERFACE EXAMPLES
GXW–3000 USER MANUAL
(http://www.grandstream.com/user_manuals/GUI/GUI_GXV3000.rar HH)
1. SCREENSHOT OF CONFIGURATION LOGIN PAGE
2. SCREENSHOT OF STATUS CONFIGURATION PAGE
3. SCREENSHOT OF BASIC SETTINGS CONFIGURATION PAGE
4. SCREENSHOT OF ACCOUNT1CONFIGURATION
5. SCREENSHOT OF ADVANCED USER CONFIGURATION PAGE
6. SCREENSHOT OF SAVED CONFIGURATION CHANGES
7. SCREENSHOT OF REBOOT PAGE

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WELCOME
Thank you for purchasing the Grandstream GXV-3000 IP Video Phone. The GXV-3000 is a cost effec-
tive, easy to use and easy to configure IP video communications solution. The GXV-3000 supports popu-
lar voice codecs and H.264, H.263/H.263+ video codec. It is based on SIP industry standard and inter-
operable with 3P
rd
Pparty SIP providers, thus enabling you to fully leverage the benefits of VoIP technology,
while visually commuting with anyone, anywhere in world.
This manual will help you learn how to operate and manage your GXV IP Video Phone and make the best
use of its many upgraded features including simple and quick installation, multi-party conferencing, and
direct IP-IP Calling.
GXV-3000 OVERVIEW
The GXV-3000 IP Video Phone is a next generation IP video phone based on SIP standard and H.264
video codec, the codec of choice for high-quality video. It also supports H.263/H.263+ legacy video codec
just for compatibility. The GXV-3000 supports real-time (up to 30fps) high-quality video at very modest
bandwidth level (as low as 32kbps, up to 1Mbps). The phone allows nearly all viewing angles via a large
5.6” TFTP adjustable LCD screen and a VGA camera, creating high-quality videoconferences from your
desk.
The GXV-3000 combines great design and technology with excellent audio and picture quality, ease of
use and broad interoperability with 3rd party SIP products. It is ideal for any multi-media communication
environment, the virtual office and all IP video communications for business or residential users.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your (one year) manu-
facturer warranty.
•This document is contains links to Grandstream GUI Interfaces. Please remember to download these
examples http://www.grandstream.com/user_manuals/GUI/GUI_GXV3000.rar for your reference.
•This document is subject to change without notice. The latest electronic version of this user manual
is available for download from the following location:
Hhttp://www.grandstream.com/user_manual/GXV3000_User_Manual.pdf
•Reproduction or transmittal of any part, in any form or by any means, electronic or print, for any pur-
pose without the express written permission of Grandstream Networks, Inc. is not permitted.

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INSTALLATION
Unpack and check all accessories. Equipment included in the package:
The GXV-3000 phone package contains:
1. One GXV-3000 Main Case
2. One Handset
3. One Phone Cord
4. One Universal Power Adaptor
5. One Ethernet Cable
6. Two Wall Mount Sustaining Brackets
TSAFETY COMPLIANCES
The GXV-3000 phone complies with FCC/CE and various safety standards. The GXV-3000 power adap-
tor is compliant with UL standard. Only use the universal power adapter provided with the GXV package.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power adap-
tors.
TWARRANTY
If you purchased your GXV from a reseller, please contact the company where you purchased your
phone for replacement, repair or refund. If you purchased the product directly from Grandstream, contact
your Grandstream Sales and Service Representative for a RMA (Return Merchandise Authorization)
number before you return the product. Grandstream reserves the right to remedy warranty policy without
prior notification.
Warning: Please do not attempt to use a different power adaptor. Using other power adaptor may dam-
age the GXV-3000 and will void the manufacturer warranty.

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CONNECTING YOUR GXV IP VIDEO PHONE
FIGURE 1: CONNECTING THE GXV-3000
TABLE 1: DEFINITIONS OF THE GXV-3000 CONNECTORS
1 PC 10/100Mbps RJ-45 port for connecting PC as switch mode
2 LAN 10/100Mbps RJ-45 port for uplink to Ethernet.
3 USB
USB Interface for external USB device like flash to store captured snap-
shot image; USB keyboard and mouse for embedded mini web browser
operations.
4 Power Jack 12V DC power port
5 Video/Audio Jacks RCA Output Interface to external display like TV set
6 Headset Jack 2.5mm headset jack
1 3 4 52 6

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WALL MOUNT
GXV-3000 can be wall mounted. The two (2) wall mount sustaining brackets can be attached to the bot-
tom of the main body:
To position the phone on the wall, place two fixed hangers on the wall, hang the back of the phone on the
fixed hangers. The two sustaining brackets will balance the bottom of the phone and position the phone
on the wall.
To use the handset, pull out the tab (extension downward) from the handset cradle, rotate the tab and plug it
back into the slot with the extension up for to hold the handset.
Tab
Handset
Rest
Tab with exten-
sion down
Tab with exten-
sion up

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PRODUCT OVERVIEW
Desktop View Side View Back View Closed
TABLE 2: GXV KEY FEATURES IN A GLANCE
Open Standards Compatible SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS (A
record and SRV), DHCP, PPPoE, TFTP, NTP.
Network Interfaces Dual 10/100mbps Ethernet ports, 2 USB (2.0) host ports,
2.5mm headset jack.
Superb Audio Quality Advanced Digital Signal Processing (DSP), Silence suppression, VAD, CNG,
AEC, AGC.
Superb Video Quality Supports H.263/H.263+ and H.264 (baseline) real-time video codec with vid-
eo bandwidth from 32kbps – 1Mbps.
Advanced Video features 5.6in TFT color LCD, 180 degrees vertical rotation, 300 degrees horizontal
rotation, advanced VGA resolution CMOS camera sensor, auto focus and
exposure, auto zoom, camera block, PIP, still picture capture/store.
Feature Rich Traditional voice features including caller ID, call waiting, hold, transfer, for-
ward, DND, mute, autodial/off-hook dial, and embedded mini Browser.
Advanced Functionality Multi-line support, multi-party conferencing (audio only), headset enabled,
intercom, AES encryption.
TABLE 3: HARDWARE SPECIFICATIONS
Ethernet Port Dual 10M/100M auto-sensing Ethernet ports function as a mini-switch
LCD 5.6 inch TFT color LCD
Camera Advanced CMOS sensor (VGA resolution)
Auxiliary Port RCA style stereo audio & composite video output jack,
one 2.5mm headset jack, two 2.0 USB ports
Exterior Black or Silver ABS plastic, 30 buttons (6 of which are LED buttons)
Universal Power Supply 100-240V input, 12VDC/1.2A output, US/Euro/UK/Australian style plug avail-
able
Dimension 6.5cm x 18cm x 16cm
Weight 1.2kg
Operating Temperature 0º-40º C
Humidity 10 - 95% non-condensing
Compliance FCC/CE/C-Tick

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TABLE 4: GXV-3000 TECHNICAL SPECIFICATIONS
Lines 3 individual SIP accounts; 3 line buttons
Protocol Support Support SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display 5.6 inch TFT color LCD
Feature Keys 8 dedicated keys: Message Button, Hold, Transfer, Conference, Speakerphone, Send,
Mute/Del, Camera Block
5 display/menu navigation keys
Network Interface Dual (2) 10/100 auto-sensing Ethernet ports (switched)
Support 2 USB (2.0) host ports, 1 audio and 1 video output jack (capable of outputting
video to an external TV simultaneously), headset jack
Device Management Support Layer 2 (IEEE 802.1p/Q tagging (VLAN) and Layer 3 QoS (DiffServ)
Web interface or via secure (AES encrypted) central configuration file for mass deploy-
ment, Keypad & adjustable 5.6 inch TFTP color LCD, Auto/manual provisioning system,
GUI Interface, Address Book, Remote software upgrade (via TFTP/HTTP) for deployed
devices including behind firewall/NAT
Provisioning Support automated NAT traversal without manual manipulation of firewall/NAT
Support remote automated and secure provisioning and software upgrade through fire-
wall/NAT to enable “zero configuration” and “plug-and-dial” for end users.
Support remote device monitoring and events reporting using Syslog
Support device configuration via LCD, Web browser or central secure configuration file
Support NAT traversal using IETF STUN and Symmetric RTP
Manual or dynamic host configuration protocol (DHCP) network setup
Video Features Powerful video DSP with advanced adaptive jitter control and packet loss concealment
technology to ensure superb audio and video quality
Support H.263/H.263+ (for legacy compatible) and H.264 (baseline) real-time video
codec (at CIF or QVGA resolution and up to 30 frames/second) to ensure highest qual-
ity video delivery at 32kbps -- 1Mbps bandwidth level (bit rate/frame rate configurable)
High quality 5.6-inch TFTP color LCD (allowing 2-dimensional view angle adjustment
including 180 degrees vertical rotation and nearly 300 degrees horizontal rotation)
Advanced VGA resolution CMOS camera sensor (view angle adjustable)
Anti-flickering, auto focus and auto exposure, zoom, PIP (Picture-in-Picture), audio
mute and camera block (for privacy), call log, video phone book.
Configurable screen-saver pictures, still picture capture/store (VGA resolution), visual
voice message indicator
Intuitive graphic user interface enabled by 5 navigation buttons
Audio Features Full-duplex hands-free speakerphone, Advanced Digital Signal Processing (DSP)
Support for G.723.1, G.729A/B, G.711 µ/A (PCMU/PCMA), G.726 with dynamic nego-
tiation of codec and packet time
In-band and out-of-band DTMF (In Audio, RFC2833, SIP INFO)
Silence Suppression, VAD (voice activity detection), CNG (comfort noise generation),
AGC (automatic gain control), Packet delay & loss concealment
Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for speakerphone
mode, Support side tone, Adaptive jitter buffer control (patent-pending)
Call Handling Features Call hold, call transfer (attended/blind), Do-Not-Disturb(DND), call forward (no answer,
busy, unconditional), mute, caller ID/name display or block, call waiting, call waiting
caller ID, 3-way conferencing, redial, dial plans, off-hook auto dial, auto answer, early
dial, speed dial , call log, and volume control, Visual voice mail indicator, audio mute &
camera block (for privacy), downloadable custom ring-tones
Caller ID (Privacy) Support for anonymous call using privacy header
Firmware Upgrades Support for Authenticating configuration file before accepting changes;
Support firmware upgrade via TFTP or HTTP, Allow user to specify different URL for
configuration file and firmware files
Advanced Server
Features
Support DNS SRV Look up and SIP Server Fail Over, Visual message waiting indica-
tion, Support customizable idle screensaver
Security DIGEST authentication and encryption using MD5 and MD5-sess
Secure signaling (SIP over TLS, pending) and secure voice/video communication
(SRTP).

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USING GXV-3000 IP VIDEO PHONE
GETTING FAMILIAR WITH LCD
FIGURE 2: GXV LCD SCREEN
The LCD display disappears when the screensaver is on. If you do not want the LCD display, you can
turn it off.
TABLE 5: LCD ICON DEFINITIONS
Icon LCD Icon Definitions
Connectivity Status / SIP Proxy/Server Icon:
Solid – connected to SIP Server/IP address received
Blinking (Red) – physical connection failed
Blank (Solid Red) – SIP Proxy/Server not registered
Phone Status Icon:
OFF when the handset is on-hook
ON when the handset is off-hook
Speaker Phone Status Icon:
FLASH when phone rings or a call is pending
OFF when the speakerphone is off
ON when the speakerphone is on
Handset, Speakerphone and Ring Volume Icon:
Each icon appears next to the volume icon
To adjust volume, use the up/down arrow button
Real-time Clock:
Synchronized to Internet time server (Internet required)
Time zone configurable via web browser
AM/PM indicator
Missed Call Icon:
Icon appears when you miss a call
Number indicates how many missed calls

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FIGURE 3: GETTING FAMILIAR WITH KEYPAD
Mute/Delete
Camera Block
Message
Standard key-
pad
Menu Keys
Conference
Transfer
Phonebook
OSD/Camera
Loopback Dis-
play
On/Off key
Hold Speaker Send/Re-Dial
Line 1-3 keys

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TABLE 6: GXV BUTTON DEFINITIONS
Key Button Key Button Definitions
LINE1-LINE3 3 Line keys with LED, can be configured to different SIP profiles or providers
UP ↑
Use button to select next “Menu Item” when phone is in keypad configuration
mode; Or increase handset/speakerphone volume when phone is ACTIVE; Or
increase ring volume when phone is in IDLE mode
DOWN ↓
Use button to select previous “Menu Item” when phone is in keypad configure
mode; Or decrease handset/speakerphone volume when phone is ACTIVE;
Or decrease ring volume when is in IDLE mode
LEFT ÅShift cursor to left
RIGHT ÆShift cursor to right. Also function as shortcut to bring up Call History when
phone is in idle state.
OK Enter Keypad Configuration “MENU” mode when phone is in IDLE mode. Use
as ENTER key when in Keypad Configuration.
TRNF TRANSFER key: Transfer an ACTIVE call to another number
CONF Press CONF button to connect Calling/Called party into conference
MESSAGE
Enter to retrieve (video) voice mails or other messages
CAMERA BLOCK
Enable/Disable Camera for privacy. Block camera to make call without video.
When button is activated, an red icon will flash on the LCD and the phone
functions as a normal IP phone
MUTE/DEL
Enable/Disable Mute.
On an active call, press button MUTE the call;
When using in keypad configuration, function as DELETE key;
Activate/De-activate do-not-disturb (DnD) when idle;
Reject an incoming call during ring stage (send caller directly to voicemail)
CAMERA LOOPBACK DIS-
PLAY and OSD ON/OFF
Enable/Disable camera local loopback display; On Screen Display (OSD),
function like loop switch when pressed.
ADDRESS BOOK
XML based Video Phone Address Book
SPEAKER
Enable/Disable hands-free speaker phone mode
HOLD Place ACTIVE call on hold
SEND
Press SEND to dial a new number or ReDial the last number dialed.
Function as Enter key when using Mini Web Browser, combined with four
arrow keys to use keypad to navigate webpage if no USB keyboard/mouse

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MULTIPLE SIP ACCOUNTS AND LINES
The GXV-3000 can support up to 3 independent SIP accounts. Each account is capable of independent
SIP server, user and NAT settings. Each of the 3 line buttons (LINE1-LINE3) is “virtually” mapped to an
individual SIP account. In off-hook state, select an idle line and the name of the account (as configured in
the web interface) is displayed on the LCD and a dial tone is heard. Or, press the selected line continu-
ously until the related SIP profile showed up on the LCD.
For example: Configure the three SIP accounts as “FreeWorldDialup”, “BroadSoft” and “Asterisk PBX”
respectively and ensure each is active and registered. When LINE1 is pressed, you will hear a dial tone
and see “FreeWorldDialup” on the LCD display; when LINE2 is pressed, you will hear a dial tone and see
“BroadSoft” on the LCD display; when LINE3 is pressed, you will hear a dial tone and see “Asterisk PBX”
on the LCD display. Or press LINE1 twice you will hear dial tone and see “BroadSoft” also.
To make a call, select the line you wish to use. The LED will light up solid red. If you continue to press
one LINE, it will circulate among the registered accounts.
For example: when LINE1 is pressed, the LCD displays “FreeWorldDialup”; If LINE1 is pressed twice, the
LCD displays “BroadSoft” and the subsequent call will be made through SIP account 2 - BroadSoft.
Incoming calls to a specific account will attempt to use its corresponding LINE if it is not in use. When
the “virtually” mapped line is in use, the GXV-3000 will flash the next available LINE (from left to right) in
red. A line is ACTIVE when it is in use and the corresponding LED is solid red.
Handset, Speakerphone and Headset Mode
Handset can be toggled between Speaker/Headset. To switch between Handset and Speaker/Headset,
press the Hook Flash in the handset cradle or press the SPEAKER button.
Completing Calls
There are four ways to complete a call:
1. DIAL:To make a phone call
•Take Handset/SPEAKER/Headset off-hook
Or press an available LINE key (activates speakerphone).
•The line will have a dial tone and the primary line (LINE1) LED is red.
If you wish, select another LINE key (alternative SIP account).
•Enter the phone number.
•press the SEND key.
2. REDIAL:To redial the last dialed phone number.
When redialing the phone will use the same SIP account as was used for the last call. Thus, when
the third SIP account was made for the last call/call attempt, the phone will use the third account to
redial.
•Take Handset/SPEAKER/Headset off-hook or
press an available LINE key (activates speakerphone), the corresponding LED will be red.
•Press the SEND button
3. USE THE MENU:Press the OK button to bring up the Main Menu. Select Phone Book and select
phone number. Press OK to select and press OK again to dial. The call will dial out in speaker-
mode with related SIP profile.

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4. USING THE CALL HISTORY:To call the a phone number in the phone’s history
When using the call history, the phone will use the same SIP account as was used for the last
call/call attempt. Thus, when returning a call made to the third SIP account, the phone will use the
third SIP account return the call.
•Press the MENU button to bring up the Main Menu.
•Select Call History and then “Received Calls”, “Missed Calls” or “Dialed Calls” depending
on your needs
•Select phone number using the arrow keys
•Press OK to select
•Press OK again to dial.
5. USING THE PHONEBOOK:Calling a phone in from the phone’s phonebook.
Each entry in the phonebook can be attached to an individual SIP account. The phone will use
that SIP account to make the phone call.
•Go to the phonebook by:
i. Pressing the phonebook button (bottom, left-hand side of phone), or
ii. Pressing the DOWN arrow key, or
iii. Pressing the menu button and
Selecting “Phone book” and
Press MENU
•Select the phone number by using the arrow keys
•Press OK so select
•Press OK again to dial.
6. Paging/Intercom:
The paging/intercom function can only be used if the SERVER/PBX supports this feature and both
the phones and PBX are correctly configured.
•Take the Handset/SPEAKER/Headset off-hook,
•Select the LINE key associated with account
•Press OK key to display LCD: LINEx: PAGE USING.
•Dial the phone number you want to Page/Intercom
•Press SEND key.
NOTE:
•Dial-tone and dialed number display occurs after the handset is off-hook and the line key is se-
lected.
•The phone waits 4 seconds (by default; no key entry timeout) before sending and initiating the
call. Press the “SEND” button to override the 4 second delay.
Making Calls using IP Addresses
Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy. VoIP
calls can be made between two phones if:
•Both phones have public IP addresses, or
•Both phones are on a same LAN/VPN using private or public IP addresses, or

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•Both phones can be connected through a router using public or private IP addresses (with neces-
sary port forwarding or DMZ)
To make a direct IP call, please follow these steps:
1. Press MENU button to bring up MAIN MENU.
2. Select “Direct IP Call” using the arrow-keys.
3. Press OK to select.
4. Input the 12-digit target IP address. (Please see example below).
5. Press OK key to initiate call.
For example: If the target IP address is 192.168.1.60 and the port is 5062 (e.g. 192.168.1.60:5062), input
the following: 192*168*1*60#5062 - “ *” key represent “.” and “#” key represent “:”. Press OK to dial out.
Quick IP Call Mode
Dial an IP address under the same LAN/VPN by keying in the last octet in the IP address. This partially
simulates a PBX function using the CMSA/CD without a SIP server. Static IP usage recommended.
In the “Advanced Settings” page, set the "Use Quick IP-call mode” to “YES”. When #xxx# is dialed,
where x is 0-9 and xxx <=255, a direct IP call to aaa.bbb.ccc.XXX is completed. “aaa.bbb.ccc” is from the
local IP address regardless of subnet mask.
#xx or #x are also valid. The leading 0 is not required (but OK).
For example:
•192.168.0.2 calling 192.168.0.3 -- dial #3 follow by SEND or #
•192.168.0.2 calling 192.168.0.23 -- dial #23 follow by SEND or #
•192.168.0.2 calling 192.168.0.123 -- dial #123 follow by SEND or #
•192.168.0.2: dial #3 and #03 and #003 results in the same call -- call 192.168.0.3
NOTE: If you have a SIP Server configured (not recommended for IP calling), a Direct IP-IP still works. If
you are using STUN, the Direct IP-IP call will also use STUN. Configure the “Use Random Port” to “NO”
when completing Direct IP calls.

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MAKING PHONE CALLS
Receiving Calls
1. Incoming single call: Phone rings with selected ring-tone. The corresponding account LINE
flashes red. Answer call by taking Handset/SPEAKER/Headset off hook or pressing SPEAKER.
2. Incoming multiple calls: Call Waiting tone audible. Next available lines will flash red .
3. Paging/Intercom Enabled: Phone beeps once and automatically establishes the call via
SPEAKER. (PBX or Server must support this feature first)
Call Waiting/ Call Hold
1. Hold:Place a call on ‘hold’ by pressing the “HOLD” button.
2. Resume: Resume call by pressing the corresponding blinking LINE key.
3. Multiple Calls:Automatically place ACTIVE call on ‘HOLD’ by selecting another available LINE
key to place or receive another call. Call Waiting tone audible when line is in use and there is a
call waiting to be answered.
Call Transfer
GXV-3000 supports both blind and attended (or supervised) transfer:
1. Blind Transfer: Press “TRNF” button, then dial the number and press the “SEND” button to
complete transfer of an active call.
2. Attended (or Supervised) Transfer: Press “Line x” button to make a call and automatically
place the ACTIVE LINE on HOLD. Once the call is established, press “TRNF” key then the key
with blinking line to transfer the call and hang up.
NOTE:
•To transfer calls across SIP domains, SIP service providers must support transfer across SIP
domains. Blind transfer will usually use the primary account SIP profile.
•If pressed wrong number and want to cancel the transfer, just press the “TRNF” again to cancel
the transfer. Or press HOLD key to hold the line and redo again.
3-Way Conferencing
GXV-3000 supports 3-way conferencing.
1. Initiate a Conference Call:Place first call on hold by press LINE key to call second party and
establish the call, press the CONF button then press the line on hold (blinking), bring three parties
together.
2. Toggle Video Conference: Once the 3-way conference is established, press the CONF key to
toggle between two video users for video.

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3. Cancel Conference: If after pressing the “CONF” button, a user decides not to conference any-
one, press CONF again will cancel the operation.
4. End Conference: To end a conference, one way is to press HOLD, this breaks the conference
and places both parties on hold, user can now speak to individual party by selecting the corre-
sponding blinking LINE. Another way is simply hand up and terminate the call.
Voice Messages (Message Waiting Indicator)
The blinking red MWI (Message Waiting Indicator) indicates a message is waiting. Press the MSG button
to retrieve the message (if configured). An IVR will prompt the user through the process of message re-
trieval. Press a specific LINE to retrieve messages for a specific line account.
NOTE:
•Each line has a separate voicemail account. Each account requires a voicemail portal number to
be configured in the “Voice Mail User ID” field.
•To check which line account has a message:
1. Press the message button (this always checks the primary account)
2. Check each line for stutter tone
3. Or, check missed calls using the menu key.
Mute/Delete
1. To enable/disable mute during a call, press “MUTE/DEL” button. The red Mute/Delete icon
(muted microphone) will flash on the LCD. Press the “MUTE/DEL” button again to resume audio.
2. To delete wrong entries while using the keypad “MENU” operation by moving cursor (use the ar-
rows to move cursor) before the entry. Press “MUTE/DEL” to delete the digit or letter.
NOTE: Pressing MUTE button for an incoming call will reject the call. MUTE button also functions as de-
lete key when user wishes to delete the last entered digit.
Do Not Disturb
1. Press the “Mute/Delete” button if you do not want to take a call when in ringing stage. This will
send the caller directly to voicemail (if user has a voicemail) or reject the incoming call.
2. Press the “Mute/Delete” button when phone is idle to set the phone to DND (Do not Disturb)
mode (an icon will flash on the screen). The phone will not ring and send caller directly to voice-
mail if user has one.
Camera Block
To disable/enable video during a call, press the CAMERA BLOCK button. The video is disabled but the
audio remains enabled. The flashing red blocked camera icon in the LCD indicates the call is not in video
mode and the camera is blocked for purpose like privacy.

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Camera Local Loopback Display and OSD ON/OFF
Enable/Disable camera local loopback display and OSD (On Screen Display). This key functioning in loop
switch when pressed continuously, the camera local loop back, OSD display, PIP, PIP swap will appear
or happen on the LCD screen continuously in a loop mode.
OSD Display Explanation:
•UPCMU/H.264U: Audio / Video codec used in the call, this shows audio is using G.711 µlaw (PCMU)
and video is using H.264
•U86K/15FU: This shows RECEIVING bandwidth used in the call (OSD always shows other side
bandwidth used). Video bandwidth received is 86K @ 15 frames per second. The top left and
right time stamp show current time and call duration.

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Firmware 1.1.3.50 Updated: 04/2009
CALL FEATURES
The GXV-3000 supports traditional and advanced telephony features provided the server supports them.
TABLE 7: GXV-3000 CALL FEATURES
Key Call Features
*30 Block Caller IDT(for all subsequent calls)T
*31 Send Caller IDT(for all subsequent calls)T
*50 Disable Call Waiting (for all subsequent calls)
*51 Enable Call Waiting (for all subsequent calls)
*67 Block Caller IDT(per call)T
*82 Send Caller IDT(per call)T
*70 Disable Call WaitingT(per Call)T
*71 Enable Call WaitingT(per Call)T
*72
Unconditional Call Forward
TDial “*72”, wait for a dial tone. Dial the forwarding number followed by “#”, wait for
dial tone confirmation. LCD will display “Call FWD Activated”.T
*73 Cancel Unconditional Call Forward: Tdial “*73” and get the dial tone to confirm the
operation, then hang up.TT TT “Call FWD Activated” will disappear.T
*90
Busy Call Forward
TDial “*90”, wait for a dial tone. Dial the forwarding number followed by “#”. Wait for a
dial tone confirmation. Hang up.T
*91 Cancel Busy Call Forward: Tdial “*91”. Wait for dial tone confirmation. Hang up.T
*92
Delayed Call Forward
TDial “*92” for a dial tone. Dial the forwarding number followed by “#”. Wait for a dial
tone confirmation. Hang up. LCD will display “Call FWD Activated”.T
*93 Cancel Delayed Call Forward
TDial “*93”, wait for dial tone confirmation, then hang up.T

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Firmware 1.1.3.50 Updated: 04/2009
CONFIGURATION GUIDE
The GXV-3000 can be configured in two ways. Firstly, using the Key Pad Configuration Menu on the phone;
secondly, through embedded web-configuration menu.
CONFIGURE OPERATION WITH KEYPAD
•To enter the MENU, press the OK button.
•Navigate the menu by using the arrow keys: up/down and left/right.
•Confirm a menu selection by pressing the OK button
•Delete an entry by moving the cursor before it then pressing the MUTE/DEL button.
The phone automatically exits keypad MENU mode when there is an incoming call, the phone is off-hook
or the MENU mode if left idle for 20 seconds.
FIGURE 4: CONFIGURE MENU OPTIONS