Grandstream Networks GXP2170 User manual

© gTalk PBX | www.gtalkpbx.com Page 1
How to Use Grandstream GXP2170 HD IP Phone
No
Features
Description
1.
Handset
Pick up to place or answer a call.
2.
Line keys
Indicates phone line status. When lit:
Green: Line is idle.
Red (steady): Line is active or in use.
Red (blinking): Ringing the line.
3.
Message waiting indicator
Displays message icon top right corner of the set when
you have voice mail message.
4.
Messages button
Press to access voice mail.
5.
Phone directory
Press to access phone directory.
6.
Hold button
Press to place a call on hold.
7.
Soft-key buttons
Press a soft-key button to perform the action shown
on the label on the screen above.
8.
Transfer button
Press to place call transfer.
9.
Conference button
Press to place a call on conference.
10.
Headset button
Push to turn the headset on or off. When the headset
is on, the button glows green.
11.
Mute button
Press to mute/unmute an ongoing phone call. While
idle press the button to lock/unlock the phone (DND).
gTalk® PBX USER GUIDE

© gTalk PBX | www.gtalkpbx.com Page 2
12.
Multiple function keys
These keys may be used or configured as BLF, Speed
Dial, Call Park keys and more.
13.
Keypad
Use to dial outbound calls, enter letters, and choose
menu items.
14.
Speaker button
Push to turn the speaker on or off.
15.
Volume button
Press + to increase the volume and - to lower the
volume of the handset, headset, speaker (when the
handset is off the phone), or ringer volume (when the
handset is on the phone).
16.
Navigation button
Press an arrow to scroll left, right, up, or down through
items shown on the screen.
Answering and Placing a Call
Basic techniques to answer a call:
• Pick up the handset. or
• Press the Speaker button. or
• If you are using a headset, press the Headset button.
Basic techniques to call an internal extension:
• Dial the extension number using keypad, then pick up the handset. or
• Dial the extension number using keypad, then press the Speaker button.
Basic techniques to make outbound calls:
• You can make outbound calls by simply dialing the destination phone number. Or press the line
button next to the extension number on screen. The line button will turn green and you will hear dial
tone.
Place a call to the last caller without dialing:
• Press the Redial soft-key to redial the last call.
Hold Incoming Call/ Remove Hold
Press button. One of the right hand side buttons will start blinking Green. The caller is now placed
on hold. Press the blinking Green button next to the caller you want to unhold.

© gTalk PBX | www.gtalkpbx.com Page 3
Ending a Call
To end a call:
• If you are using the handset, just hang up.
• If you are using the speakerphone, press the Speaker button.
• If you are using a headset, press the Headset.
Ignoring an Incoming Call:
• When call lands press Reject soft-key button. The call will be auto forwarded to voice mail.
Viewing and Returning Missed Calls
The screen on your IP phone will notify you if a call has been missed.
To dial a missed call:
• If the screen shows a missed call, press the Missed Call soft-key to view a list of missed calls. Select a
number and press Dial.
Lock/Unlock Incoming Calls
Use the lock/unlock feature to control incoming calls ringing your phone.
• To activate this feature, press the button. You will see the screen on right:
• To deactivate press the button again.
Transferring a Call
While on a call -
•Press the button.
• Dial the extension number to transfer the call to and then Press ‘ # ’ or . After the call to the
extension is received press the button again.
• Once the call is transferred simply hang up.

© gTalk PBX | www.gtalkpbx.com Page 4
Placing a Three-Way Conference Call
To initiate a conference call:
Step 1 - During an active call, press the button. The first call is placed on hold, a second line is
opened i.e. you hear a dial tone.
Step 2 - Dial the second person’s telephone number.
Step 3 - When the second person answers, press the button again. All three are now in the
conference call session. To end the conference, simply hang up.
Call Pickup
The Call Pickup feature allows users to pick up incoming calls within their own pre-designated zone.
To pickup an incoming call within the your own pre-designated zone simply dial *7 and then #
Call Pickup by using BLF key
Press the blinking BLF key to pickup call from specific extension.
Voice mail
A Red light at the top right hand corner of the set indicates arrival of new voice mail(s). To Access voice
mail:
• Press the line button next to the word VM on the screen. Then press the button.
• Enter your voice mail pass code (if any).
• To hear new voice mail press 1.
• To hear old voice mail press 2.
• To delete a voice mail press 3.
Transfer to Voice mail
This feature allows you to transfer someone (either a caller or a called person) to leave a voice mail to a
specific extension.
• To transfer to specific extension to leave voice mail: Press button, then dial *6<ext. number>, and
after that immediately press the button again.
• To leave a voice mail to a specific extension: Dial *6<ext. number>.

© gTalk PBX | www.gtalkpbx.com Page 5
Call Forward
Activating Call Forwarding: Activate Call Forwarding feature whenever you want your calls to be
forwarded to another phone. Once activated, all incoming calls will be forwarded to the number you
specified.
• Dial *41 + Number + # - To forward incoming calls to a specific telephone number for any reason.
• Dial *42 + Number + # - To forward incoming calls to a specific telephone number when unreachable.
• Dial *43 + Number + # - To forward incoming calls to a specific telephone number after Ring-Timeout.
Deactivating Call Forwarding:
• Dial *44# - To cancel call Forwarding .
Note: You may also configure your Call Forwarding feature by login to your account panel.
Block Caller ID
This feature allows you to block your phone number along with your name i.e. CNAM information
associated with your phone number.
To set Block Caller ID: *31#
To remove: *32#
Note: You may also configure your Block Caller ID feature by login to your account panel.
Anonymous Call Block
With Anonymous Call Block, all incoming calls from unknown callers will hear a busy tone. So you may
no longer want to receive calls from the caller's phone numbers.
Dial *33# -- To block anonymous calls.
Dial *34# -- To cancel anonymous call block.
Note: Also you may enable this feature by login on to your account panel.