Grandstream Networks GXV-3000 User manual

GXV-3000 User Manual Grandstream Networks, Inc.
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User Manual
GXV-3000
Innovative IP Video Phone
For Firmware Version 1.0.0.27
Grandstream Networks, Inc.
www.grandstream.com

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Table of Contents
1WELCOME - 4 -
2INSTALLATION - 5 -
2.1 WHAT IS INCLUDED IN THE PACKAGE -5-
2.2 CONNECTING YOUR PHONE -5-
2.3 WALL MOUNT -6-
2.4 SAFETY COMPLIANCES -7-
2.5 WARRANTY -7-
3PRODUCT OVERVIEW - 8 -
3.1 KEY FEATURES -9-
3.2 HARDWARE SPECIFICATION -11 -
4USING GXV-3000 IP VIDEO PHONE - 12 -
4.1 GETTING FAMILIAR WITH LCD - 12 -
4.2 GETTING FAMILIAR WITH KEYPAD -13 -
4.3 MAKING AND ANSWERING PHONE CALLS -15 -
4.3.1 Handset, Speakerphone and Headset Mode - 15 -
4.3.2 Multiple SIP Accounts and Lines - 15 -
4.3.3 Making Calls - 16 -
4.3.4 Making Calls using IP Address - 16 -
4.3.5 Receiving Calls - 18 -
4.3.6 Call Hold - 18 -
4.3.7 Call Waiting and Switch between Calls - 18 -
4.3.8 Call Transfer (Pending: Only work in Audio mode) - 18 -
4.3.9 3-Way Conferencing (Pending: Only work in Audio mode) - 19 -
4.3.10 Checking Message and Message Waiting Indication - 19 -
4.3.11 Mute / Delete - 19 -
4.3.12 CAMERA BLOCK - 20 -
4.4 CALL FEATURES -21 -
5CONFIGURATION GUIDE - 22 -
5.1 CONFIGURATION WITH KEYPAD -22 -
5.2 CONFIGURATION WITH WEB BROWSER -24 -
5.2.1 Access the Web Configuration Menu - 24 -
5.2.2 End User Configuration - 24 -
5.2.3 Advanced User Configuration - 29 -
5.2.4 Individual Account Settings - 36 -
5.2.5 Saving the Configuration Changes - 41 -
5.2.6 Rebooting the Phone from Remote - 42 -

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5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER -43 -
6SOFTWARE UPGRADE - 44 -
6.1 FIRMWARE UPGRADE THROUGH TFTP/HTTP - 44 -
6.2 CONFIGURATION FILE DOWNLOAD -46 -
6.3 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD -46 -
7AUXILIARY PORTS - 47 -
7.1 USB 2.0 PORT -47 -
7.1.1 Capture pictures via USB port - 48 -
7.2 RCA STYLE STEREO AUDIO &COMPOSITE VIDEO OUTPUT -49 -
7.3 HEADSET JACK -50 -
8RESTORE FACTORY DEFAULT SETTING - 51 -
9GLOSSARY OF TERMS - 52 -

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1Welcome
Thank you for purchasing Grandstream award-winning GXV-3000 Video IP Phone. You made an
excellent choice and we hope you will enjoy all its capabilities.
Grandstream GXV-3000 SIP IP Video Phone is a next generation advanced IP videophone based on
SIP and H.264 standard. Built upon Grandstream’s innovative technology, the GXV-3000 IP Video
telephone offers a rich set of functionality, ease of use, superb sound and video quality, stylish exterior
design and highly attractive price. They are fully compatible with SIP industry standard and can
interoperate with many other SIP compliant devices and software on the market.
This document is subject to changes without notice. The latest electronic version of this user manual is
available for download from the following location:
http://www.grandstream.com/user_manuals/GXV-3000.pdf

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2Installation
2.1 What is Included in the Package
The GXV-3000 phone package contains:
1) One GXV-3000 Main Case
2) One Handset
3) One Phone Cord
4) One Universal Power Adaptor
5) One Ethernet Cable
6) Two Wall Mount Sustaining Brackets
2.2 Connecting Your Phone
Following is a backside picture of GXV-3000, each connection port is labeled with the name in the
following table:
Table 2-1: The connectors on the GXV-3000 phone:
USB USB Interface for external USB device like flash to store captured
image, ring tones and phone address books, etc.
LAN 10/100 RJ-45 port for uplink to Ethernet; or WAN port when
configured in Router mode.
PC 10/100 RJ-45 port for connecting PC in switch mode or LAN port
in router mode

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Power 12V DC power port
RCA Output RCA Output Interface to external display like TV set
Headset 2.5mm Headset port
2.3 Wall Mount
GXV-3000 can be wall mounted. The two wall mount sustaining brackets can be attached to the
bottom of the main body:
User can simply place the device against the wall with two holes to the fixed hanger and the two
sustaining brackets balance the bottom to position the phone on the wall.
User will need to pull out the tab (extension downward) from handset cradle on the top of the handset
rest, and rotate the tab and plug it back into the slot with the extension up for handset holding.
Tab
Handset
Rest
Tab with
extension down
Tab with
extension up

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2.4 Safety Compliances
The GXV-3000 phone is compliant with various safety standards including FCC/CE. Its power adaptor
is compliant with UL standard. The phone should only be operated with the universal power adaptor
provided with the package. Damages to the phone caused by using other unsupported power adaptors
are not covered by the manufacturer’s warranty.
2.5 Warranty
Grandstream has a reseller agreement with our reseller customer. End user should contact the company
from whom you purchased the product for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Warning: Please do not attempt to use a different power adaptor. Using other power adaptor may
damage the GXV-3000 and will void the manufacturer warranty.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or
operation of this product in any way other than as detailed by this User Manual, could void your
manufacturer warranty.
Information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without
the express written permission of Grandstream Networks, Inc..

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3Product Overview
GXV-3000 IP Video Phone is designed to be used in general household or office. The following photo
illustrates the appearance of a GXV-3000 IP Video phone.
Front View
Back View

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3.1 Key Features
Grandstream GXV-3000 IP Video Phone is a next generation advanced IP video telephone based on
industry’s open standard SIP (Session Initiation Protocol) and H.264. Built upon Grandstream’s
innovative technology, GXV-3000 IP Video Phone features superb audio and video quality, rich
functionalities, stylish exterior design and highly attractive price.
Software Feature:
Support SIP 2.0 ，TCP/UDP/IP ，RTP/RTCP ，HTTP/HTTPS ，ICMP ，ARP/RARP ，
DNS，DHCP (both client and server), NTP, PPPoE, TFTP, Telnet, TLS (pending), etc.
Support dual 10M/100M auto-sensing Ethernet ports configurable to operate under either
switch or router/NAT mode (pending).
Support Quick IP Call Mode (partially simulating PBX in a LAN environment w/o SIP server)
Powerful video DSP with advanced adaptive jitter control and packet loss concealment
technology to ensure superb audio and video quality
Support advanced H.264 base line real-time video codec (at CIF or QVGA resolution and up to
30 frames/second) to ensure highest quality video delivery at 32kbps – 1Mbps bandwidth level
(bit rate/frame rate configurable to reach best audio/video quality in available bandwidth)
Support various audio codecs including G.711 A/U law (PCMA/PCMU)，G.723.1, G.729A/B,
GSM, G.726 (pending) and iLBC (pending) with dynamic negotiation of codec type and packet
time during call setup
Support popular voice features including 3 line indicators (each of which can be configured
using independent SIP account), Caller ID/Name Display/Block, Hold, Call Waiting, Call
Transfer, Call Forward (no answer, busy, unconditional), Full Duplex Hands-Free Speaker
Phone with advanced Acoustic Echo Cancellation (AEC/G.167), 3-way Conference, Do-not-
Disturb, Incoming Call Rejection, various DTMF options (in audio, RFC2833, SIP INFO),
downloadable music ring tone, etc.
Support advanced video features including a high quality 5.6-inch TFT color LCD (allowing 2-
dimensional view angle adjustment including 180 degrees vertical rotation and nearly 300
degrees horizontal rotation), advanced VGA resolution CMOS camera sensor (view angle
adjustable), anti-flickering, auto focus and auto exposure, 2X analog and 4X digital Zoom, PIP
(Picture-in-Picture), audio mute and camera block (for privacy), call log, phone/address book,

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configurable screen-saver pictures, still picture capture/store/send (VGA resolution), visual
voice message indicator, intuitive graphic user interface enabled by 5 navigation buttons, etc.
Support 2 USB (2.0) host ports, 1 audio and 1 video output jack (capable of outputting video to
an external TV simultaneously), headset jack (2.5mm)
Support silence suppression and VAD，AGC and acoustic echo cancellation (G.167)
Support standard encryption and authentication using DIGEST (MD5 and MD5-sess) and AES
Support secure signaling (SIP over TLS, pending) and secure voice/video communication
(SRTP) (pending)
Support layer-2 (802.1Q VLAN, 802.1p) and layer-3 (DiffServ, ToS) QoS
Support automated NAT traversal without manual manipulation of firewall/NAT
Support remote automated and secure provisioning and software upgrade through firewall/NAT
to enable “zero configuration” and “plug-and-dial” for end users
Support remote device monitoring and events reporting using Syslog
Support device configuration via LCD, Web browser or central secure configuration file

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3.2 Hardware Specification
The table below describes the hardware specification of GXV-3000:
Model GXV-3000
Ethernet Port Dual 10M/100M auto-sensing Ethernet ports
Switch or router/NAT mode configurable
LCD 5.6 inch TFT color LCD
Camera Advanced CMOS sensor (VGA resolution),
330K Pixels
Auxiliary Port RCA style stereo audio & composite video jack,
1 headset jack, 2 USB 2.0 ports
Exterior Black or Silver ABS plastic, 30 buttons (6 of
which are LED buttons)
Headset Jack 2.5mm Headset Port
Universal Power Supply 100-240V input，+12VDC/1.2A output
US/Euro/UK/Japan/Australian style available
Dimension 6.5cm x 18cm x 16cm
Weight 1.2kg
Operating Temperature 0-40 ˚C
Humidity 10-95% non-condensing
Compliance FCC/CE/C-Tick (pending)

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4Using GXV-3000 IP Video Phone
4.1 Getting Familiar with LCD
GXV-3000 IP Video phone has a 5.6 inch TFT color LCD. Here is the sample LCD display showing
the phone is registered to VoIP service providers’ SIP server/proxy with one missed call icon.
The phone has a screen saver. When it is configured, the phone will show the screen saver or turn off
the LCD just like normal laptop computer screen.
Icon LCD Icon Definitions
Network Status Icon:
RED and FLASH in the case of Ethernet link failure
RED if IP address or SIP server is not found
ON if IP address and SIP server are located
Phone Status Icon:
OFF when the handset is on-hook
ON when the handset is off-hook
Speaker Phone Status Icon:
FLASH when phone rings or a call is pending
OFF when the speakerphone is off
ON when the speakerphone is on

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Handset, Speakerphone and Ring Volume Icon:
0-7 scales to adjust handset / speakerphone / ring volume
Real-time Clock:
Synchronized to Internet time server
Time zone configurable via web browser
Time Icon:
AM for the morning
PM for the afternoon
4.2 Getting Familiar with Keypad
Here is the key assignment in the phone’s keypad:
PM
A
M
Hold Speaker Send/Re-Dial Standard Keypad
Menu Keys
Conference
Transfer
Address Book
Camera Local
Loopback Display
Line 1 – 3 Keys
Message
Camera Block
Mute/Del

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GXV-3000 IP Video phone has 30 key buttons:
Key Button Key Button Definitions
LINE1-LINE3 3 Line keys with LED, can be configured to different SIP profile
UP ↑
Next “Menu Item” when phone is in keypad configuration mode
Or increase handset/speakerphone volume when phone is ACTIVE
Or increase ring volume when phone is in IDLE mode
DOWN ↓
Previous “Menu Item” when phone is in keypad configure mode
Or decrease handset/speakerphone volume when phone is ACTIVE
Or decrease ring volume when is in IDLE mode
LEFT ÅShift cursor to left
RIGHT ÆShift cursor to right
OK
Enter Keypad Configuration “MENU” mode when phone is in
IDLE mode.
It is also the ENTER key once entering Keypad Configuration.
TRNF TRANSFER key: Transfer an ACTIVE call to another number
CONF Bring Calling/Called party into conference
MESSAGE
Enter to retrieve (video) voice mails or other messages
CAMERA BLOCK
Enable/Disable Block Camera for private, just doing normal
voice/audio call without sending video. When this turned on, the
phone is just function as a normal IP phone
MUTE/DEL
Enable/Disable to Mute an ACTIVE call; or function as Delete a
key entry, call log, etc; or shortcut to Activate/Deactivate DND
when idle; or Reject an incoming call when ringing
CAMERA LOCAL
LOOPBACK DISPLAY
Enable/Disable camera local loopback display
ADDRESS BOOK
Video Phone Address Book (Not fully ready yet, will implement
downloadable address book using XML in future f/w)

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SPEAKER
Enable/Disable hands-free speaker mode
HOLD Temporarily hold an ACTIVE call
SEND
Dial a new number or Redial the last number dialed. After entering
the phone number, pressing this key would force a call to go out
immediately before “no key entry timeout” value expires
0 - 9, *, # 12 standard Digit, * and # keys are usually used to make phone
calls
4.3 Making and Answering Phone Calls
4.3.1 Handset, Speakerphone and Headset Mode
Handset can be switched between either Speaker or Headset. However, whenever the Headset is
plugged in, Speaker will be switched to Headset.
To Switch between Handset and Speaker/Headset, simply press the Hook Flash in the Handset cradle
or press the SPEAKER button in the phone.
4.3.2 Multiple SIP Accounts and Lines
GXV-3000 can support up to 3 independent SIP accounts. Each account is capable of independent SIP
server, user and NAT settings among others. Each of the 3 LINE buttons (LINE1-LINE3) is “virtually”
mapped to each SIP account. In off hook state, when user chooses an idle line, the name of the
account (as configured in the web interface) will be displayed in the LCD while a dial tone is being
played out. For example, if the 3 SIP accounts are named FWD (FreeWorldDialup), BroadVoice and
Asterisk PBX respectively and they are all active and registered. When LINE1 is pressed, user will
hear dial tone and see “FWD”. When LINE2 is pressed, user will hear dial tone and see “BroadVoice”.
When LINE3 is pressed, user will hear dial tone and see “Asterisk PBX”.
For outgoing calls, GXV-3000 will pick up the LINE pressed, which the LED will be lit up in solid red
color. User can switch the dialing account before dialing any digits by pressing the same LINE button
one or more times. If user continues to press one LINE, the selected account will circulate among the
registered accounts. For example, when LINE1 is pressed, LCD displays “FWD”. If LINE1 is pressed
twice, LCD displays “BroadVoice” and the subsequent call will be made through SIP account 2.

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For incoming calls, if an account is configured and registered, all incoming calls for that account will
attempt to use its corresponding LINE if it is not in use. When the “virtually” mapped line is in use,
GXV-3000 will flash the next available LINE (from Left to Right) in red color.
A LINE is defined as “ACTIVE” when it is making or receiving a call, and its corresponding LINE
LED is lit up in solid RED.
4.3.3 Making Calls
There are four ways to make phone calls:
1. Make Handset/SPEAKER/Headset off hook, or press the available LINE key to select a SIP
account, the corresponding LINE LED will light up in solid red. Enter the phone numbers and
press the SEND key.
2. Make Handset/SPEAKER/Headset off hook, or press the available LINE key, the
corresponding LINE LED will light up in solid red. Press the SEND button to redial the last
number called.
3. Press the OK to bring up the Main Menu, select Phone Book, browse phone book to the person
you want to dial, press OK to select and OK again when Dial is selected. The call will dial out
in SPEAKER mode. (Right now this only applies to primary a/c which is LINE 1)
4. Paging/Intercom: This is ONLY valid if the SERVER/PBX support this feature and both
phone and PBX (for example, Asterisk) are configured correctly:
Make Handset/SPEAKER/Headset off hook, select the LINE key to related feature available
account, then press OK key again to see LCD showing: LINEx: PAGE USING. Now input the
phone number you want to Page/Intercom and press SEND key.
NOTE:
•Once off hook and key pressed, the dialed number will be displayed on the LCD and the
corresponding DTMF tone will be played out.
•If the “SEND” button is not pressed after the phone number pressed, the phone (by default) will
wait for 4 seconds (no key entry timeout) before sending all digits out and initiating the call.
4.3.4 Making Calls using IP Address
Direct IP calling allows two phones to talk to each other in an ad hoc fashion without a SIP proxy.
VoIP calls can be made between two phones if
•Both phones have public IP addresses, or
•Both phones are on a same LAN/VPN using private or public IP addresses, or
•Both phones can be connected through a router using public or private IP addresses (with
necessary port forwarding or DMZ)

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To make a direct IP calling, press “OK” button to bring up MAIN MENU, the select “Direct IP Call”
in the MENU and press OK to select, then key in the 12-digit target IP address, press OK key again to
call out.
Examples:
If the target IP address is 192.168.1.60 and port is 5062, like 192.168.1.60:5062, the key input to the
Menu UI will be:
192*168*1*60#5062
followed by OK key to dial out, where “*” key represent “.” and “#” key represent “:”
•Quick IP Call Mode:
This model has the ability to dial an IP address under the same LAN/VPN segment by simply pressing
the last octet in the IP address. This will allow user partially simulate a PBX functions using
CMSA/CD without a SIP server. When doing this, controlled static IP usage are recommended.
In the “Advanced Settings” page there is an option "Use Quick IP-call mode", by default it is set to No.
When this option is set to YES, and #XXX is dialed, where X is 0-9 and XXX <=255, phone will make
direct IP call to aaa.bbb.ccc.XXX where aaa.bbb.ccc comes from the local IP address REGARDLESS
of subnet mask.
#XX or #X are also valid so leading 0 is not required (but OK).
eg.
192.168.0.2 calling 192.168.0.3 just dial #3 follow by SEND or #
192.168.0.2 calling 192.168.0.23 just dial #23 follow by SEND or #
192.168.0.2 calling 192.168.0.123 just dial #123 follow by SEND or #
192.168.0.2 dial #3 and #03 and #003 has same effect --> call 192.168.0.3
NOTE:
•If you have a SIP Server configured, Direct IP-IP call will still work. However, if you are using
STUN, Direct IP-IP call will also use STUN.
•When doing Direct IP calling, make sure the “Use Random Port” is configured as “NO”. Otherwise
it will not work unless the phone is configured to listen to the special port you specified and also
that port need to be inputted in the dialing digits.

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4.3.5 Receiving Calls
There are three states when GXV-3000 receives a call:
1. When receiving an initial call. Besides ringing with selected Ring Tone, the corresponding
account LINE will flash in red, taking Handset/SPEAKER/Headset off hook will enable user to
hear the calling party in Handset/SPEAKER/Headset.
2. When receiving second or more incoming calls, besides playing stutter Call Waiting tone,
GXV-3000 will pick up the corresponding account LINE or the next available LINE as
described in section 4.3.2.
3. When the related configuration is enabled for Paging/Intercom and the PBX (or Server) also
4. supports this feature, the phone will beep once and automatically establish the call via
SPEAKER.
4.3.6 Call Hold
While in conversation, pressing the “HOLD” button will put the other party on hold. User can resume
the conversation by pressing the corresponding blinking LINE. User will also automatically put the
current line on “HOLD” by pressing another available LINE for making or receiving other phone calls.
4.3.7 Call Waiting and Switch between Calls
GXV-3000 can switch to another line for making or answering calls and automatically put an
ACTIVE call on Hold.
When receiving second or more incoming calls, besides playing a stutter Call Waiting tone, GXV-3000
will pick up the corresponding account or the next available LINE as described in section 4.3.2.
4.3.8 Call Transfer (Pending: Only work in Audio mode)
GXV-3000 supports both BLIND and ATTENDED Transfer:
1. Blind Transfer: When a LINE is “ACTIVE”, user will get a dial tone by pressing the “TRNF”
button, then dial the number and press the “SEND” button, this will transfer the other party in
the corresponding LINE to the dialed number.
2. Attended Transfer: When in conversation with an “ACTIVE” LINE as defined in section 4.3.2,
user shall press “TRNF” button, then press the intended blinking LINE that is on “HOLD”.

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If there is no LINE on HOLD, user will need to make a call and thus automatically puts the
current ACTIVE LINE on HOLD.
NOTE:
•Transferring calls across SIP domains needs to be supported by SIP service providers.
4.3.9 3-Way Conferencing (Pending: Only work in Audio mode)
GXV-3000 supports 3-way conferencing. With one LINE ACTIVE and another LINE on HOLD, press
the CONF button then the LINE that is on HOLD will join the three parties together in a conference.
If after pressing the “CONF” button, a user decides not to conference anyone, user can cancel it and
resume the conversation by pressing CONF or the original LINE button.
If the conference holder wishes to end a conference, simply press HOLD, which breaks the conference
and places both parties on hold. User can then talk to each individual party by selecting the
corresponding LINE.
4.3.10 Checking Message and Message Waiting Indication
When GXV-3000 is on-hook, pressing the MSG button will trigger the phone to call the
VoiceMail Server (VMS) configured for the primary account. If a line/account is selected first, it dials
the VMS configured for that account.
The MWI (Message Waiting Indicator) LED will flash in red color in three quarters of a second when
voicemail server sends message waiting information to GXV-3000.
NOTE:
•This feature requires the phone to be configured correctly in the “VoiceMail User ID” field the
VM portal access number, also requires the Server to support this.
4.3.11 Mute / Delete
When in conversation with an ACTIVE LINE, pressing “MUTE/DEL” will mute the conversation,
which means you can hear the other party but the other party cannot hear you. Pressing the button
again will resume the conversation. When pressed, the red icon (muted microphone) will blink in the
LCD to remind call is muted.
When dialing a number or during the Key Pad “MAIN MENU” configuration mode, press
“MUTE/DEL” will delete the last entered digit.

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When phone is idle, press the Mute/Delete key will function as a shortcut to Enable/Disable the DND
(Do Not Disturb). When enabled, the red icon (Do Not Disturb) will blink in the LCD to remind user
the DND is activated.
When there is an incoming call, press the Mute/Delete key while phone is ringing will REJECT the
incoming call. The server will tell caller the user is busy and/or forward the call to Voice Mail if server
support this feature and configured properly.
4.3.12 CAMERA BLOCK
User can press CAMERA BLOCK key to Disable/Enable the video sending out when in video call.
If no video call wanted (privacy), user can press this button and make Audio Only call. When
CAMERA BLOCK key is pressed, a red blocked camera will blink in the LCD to remind that the call
is not in video mode and the camera is blocked.