Grandstream Networks GXV-3000 User manual

GXV-3000 User Manual Grandstream Networks, Inc.
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User Manual
GXV-3000
Innovative IP Video Phone
For Firmware Version 1.0.0.27
Grandstream Networks, Inc.
www.grandstream.com

GXV-3000 User Manual Grandstream Networks, Inc.
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Table of Contents
1WELCOME - 4 -
2INSTALLATION - 5 -
2.1 WHAT IS INCLUDED IN THE PACKAGE -5-
2.2 CONNECTING YOUR PHONE -5-
2.3 WALL MOUNT -6-
2.4 SAFETY COMPLIANCES -7-
2.5 WARRANTY -7-
3PRODUCT OVERVIEW - 8 -
3.1 KEY FEATURES -9-
3.2 HARDWARE SPECIFICATION -11 -
4USING GXV-3000 IP VIDEO PHONE - 12 -
4.1 GETTING FAMILIAR WITH LCD - 12 -
4.2 GETTING FAMILIAR WITH KEYPAD -13 -
4.3 MAKING AND ANSWERING PHONE CALLS -15 -
4.3.1 Handset, Speakerphone and Headset Mode - 15 -
4.3.2 Multiple SIP Accounts and Lines - 15 -
4.3.3 Making Calls - 16 -
4.3.4 Making Calls using IP Address - 16 -
4.3.5 Receiving Calls - 18 -
4.3.6 Call Hold - 18 -
4.3.7 Call Waiting and Switch between Calls - 18 -
4.3.8 Call Transfer (Pending: Only work in Audio mode) - 18 -
4.3.9 3-Way Conferencing (Pending: Only work in Audio mode) - 19 -
4.3.10 Checking Message and Message Waiting Indication - 19 -
4.3.11 Mute / Delete - 19 -
4.3.12 CAMERA BLOCK - 20 -
4.4 CALL FEATURES -21 -
5CONFIGURATION GUIDE - 22 -
5.1 CONFIGURATION WITH KEYPAD -22 -
5.2 CONFIGURATION WITH WEB BROWSER -24 -
5.2.1 Access the Web Configuration Menu - 24 -
5.2.2 End User Configuration - 24 -
5.2.3 Advanced User Configuration - 29 -
5.2.4 Individual Account Settings - 36 -
5.2.5 Saving the Configuration Changes - 41 -
5.2.6 Rebooting the Phone from Remote - 42 -

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5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER -43 -
6SOFTWARE UPGRADE - 44 -
6.1 FIRMWARE UPGRADE THROUGH TFTP/HTTP - 44 -
6.2 CONFIGURATION FILE DOWNLOAD -46 -
6.3 MANAGING FIRMWARE AND CONFIGURATION FILE DOWNLOAD -46 -
7AUXILIARY PORTS - 47 -
7.1 USB 2.0 PORT -47 -
7.1.1 Capture pictures via USB port - 48 -
7.2 RCA STYLE STEREO AUDIO &COMPOSITE VIDEO OUTPUT -49 -
7.3 HEADSET JACK -50 -
8RESTORE FACTORY DEFAULT SETTING - 51 -
9GLOSSARY OF TERMS - 52 -

GXV-3000 User Manual Grandstream Networks, Inc.
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1Welcome
Thank you for purchasing Grandstream award-winning GXV-3000 Video IP Phone. You made an
excellent choice and we hope you will enjoy all its capabilities.
Grandstream GXV-3000 SIP IP Video Phone is a next generation advanced IP videophone based on
SIP and H.264 standard. Built upon Grandstream’s innovative technology, the GXV-3000 IP Video
telephone offers a rich set of functionality, ease of use, superb sound and video quality, stylish exterior
design and highly attractive price. They are fully compatible with SIP industry standard and can
interoperate with many other SIP compliant devices and software on the market.
This document is subject to changes without notice. The latest electronic version of this user manual is
available for download from the following location:
http://www.grandstream.com/user_manuals/GXV-3000.pdf

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2Installation
2.1 What is Included in the Package
The GXV-3000 phone package contains:
1) One GXV-3000 Main Case
2) One Handset
3) One Phone Cord
4) One Universal Power Adaptor
5) One Ethernet Cable
6) Two Wall Mount Sustaining Brackets
2.2 Connecting Your Phone
Following is a backside picture of GXV-3000, each connection port is labeled with the name in the
following table:
Table 2-1: The connectors on the GXV-3000 phone:
USB USB Interface for external USB device like flash to store captured
image, ring tones and phone address books, etc.
LAN 10/100 RJ-45 port for uplink to Ethernet; or WAN port when
configured in Router mode.
PC 10/100 RJ-45 port for connecting PC in switch mode or LAN port
in router mode

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Power 12V DC power port
RCA Output RCA Output Interface to external display like TV set
Headset 2.5mm Headset port
2.3 Wall Mount
GXV-3000 can be wall mounted. The two wall mount sustaining brackets can be attached to the
bottom of the main body:
User can simply place the device against the wall with two holes to the fixed hanger and the two
sustaining brackets balance the bottom to position the phone on the wall.
User will need to pull out the tab (extension downward) from handset cradle on the top of the handset
rest, and rotate the tab and plug it back into the slot with the extension up for handset holding.
Tab
Handset
Rest
Tab with
extension down
Tab with
extension up

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2.4 Safety Compliances
The GXV-3000 phone is compliant with various safety standards including FCC/CE. Its power adaptor
is compliant with UL standard. The phone should only be operated with the universal power adaptor
provided with the package. Damages to the phone caused by using other unsupported power adaptors
are not covered by the manufacturer’s warranty.
2.5 Warranty
Grandstream has a reseller agreement with our reseller customer. End user should contact the company
from whom you purchased the product for replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your Grandstream Sales and Service
Representative for a RMA (Return Materials Authorization) number before you return the product.
Grandstream reserves the right to remedy warranty policy without prior notification.
Warning: Please do not attempt to use a different power adaptor. Using other power adaptor may
damage the GXV-3000 and will void the manufacturer warranty.
Caution: Changes or modifications to this product not expressly approved by Grandstream, or
operation of this product in any way other than as detailed by this User Manual, could void your
manufacturer warranty.
Information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without
the express written permission of Grandstream Networks, Inc..

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3Product Overview
GXV-3000 IP Video Phone is designed to be used in general household or office. The following photo
illustrates the appearance of a GXV-3000 IP Video phone.
Front View
Back View

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3.1 Key Features
Grandstream GXV-3000 IP Video Phone is a next generation advanced IP video telephone based on
industry’s open standard SIP (Session Initiation Protocol) and H.264. Built upon Grandstream’s
innovative technology, GXV-3000 IP Video Phone features superb audio and video quality, rich
functionalities, stylish exterior design and highly attractive price.
Software Feature:
Support SIP 2.0 ，TCP/UDP/IP ，RTP/RTCP ，HTTP/HTTPS ，ICMP ，ARP/RARP ，
DNS，DHCP (both client and server), NTP, PPPoE, TFTP, Telnet, TLS (pending), etc.
Support dual 10M/100M auto-sensing Ethernet ports configurable to operate under either
switch or router/NAT mode (pending).
Support Quick IP Call Mode (partially simulating PBX in a LAN environment w/o SIP server)
Powerful video DSP with advanced adaptive jitter control and packet loss concealment
technology to ensure superb audio and video quality
Support advanced H.264 base line real-time video codec (at CIF or QVGA resolution and up to
30 frames/second) to ensure highest quality video delivery at 32kbps – 1Mbps bandwidth level
(bit rate/frame rate configurable to reach best audio/video quality in available bandwidth)
Support various audio codecs including G.711 A/U law (PCMA/PCMU)，G.723.1, G.729A/B,
GSM, G.726 (pending) and iLBC (pending) with dynamic negotiation of codec type and packet
time during call setup
Support popular voice features including 3 line indicators (each of which can be configured
using independent SIP account), Caller ID/Name Display/Block, Hold, Call Waiting, Call
Transfer, Call Forward (no answer, busy, unconditional), Full Duplex Hands-Free Speaker
Phone with advanced Acoustic Echo Cancellation (AEC/G.167), 3-way Conference, Do-not-
Disturb, Incoming Call Rejection, various DTMF options (in audio, RFC2833, SIP INFO),
downloadable music ring tone, etc.
Support advanced video features including a high quality 5.6-inch TFT color LCD (allowing 2-
dimensional view angle adjustment including 180 degrees vertical rotation and nearly 300
degrees horizontal rotation), advanced VGA resolution CMOS camera sensor (view angle
adjustable), anti-flickering, auto focus and auto exposure, 2X analog and 4X digital Zoom, PIP
(Picture-in-Picture), audio mute and camera block (for privacy), call log, phone/address book,

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configurable screen-saver pictures, still picture capture/store/send (VGA resolution), visual
voice message indicator, intuitive graphic user interface enabled by 5 navigation buttons, etc.
Support 2 USB (2.0) host ports, 1 audio and 1 video output jack (capable of outputting video to
an external TV simultaneously), headset jack (2.5mm)
Support silence suppression and VAD，AGC and acoustic echo cancellation (G.167)
Support standard encryption and authentication using DIGEST (MD5 and MD5-sess) and AES
Support secure signaling (SIP over TLS, pending) and secure voice/video communication
(SRTP) (pending)
Support layer-2 (802.1Q VLAN, 802.1p) and layer-3 (DiffServ, ToS) QoS
Support automated NAT traversal without manual manipulation of firewall/NAT
Support remote automated and secure provisioning and software upgrade through firewall/NAT
to enable “zero configuration” and “plug-and-dial” for end users
Support remote device monitoring and events reporting using Syslog
Support device configuration via LCD, Web browser or central secure configuration file