Grandstream Networks GXV-3140 User manual

GXV3140 USER MANUAL
Grandstream Networks, Inc.
GXV3140
IP Multimedia Phone

FIRMWARE VERSION 1.0.7.60 GXV3140 USER MANUAL Page 2 of 153
GXV3140 User Manual
Index
GNU GPL INFORMATION...........................................................................6
CHANGE LOG.............................................................................................7
CHANGES FROM 1.0.7.50 USER MANUAL ........................................................................................7
WELCOME ..................................................................................................8
GXV3140 OVERVIEW...........................................................................................................................8
PRODUCT OVERVIEW.............................................................................10
INSTALLATION .........................................................................................13
EQUIPMENT PACKAGING .................................................................................................................13
SAFETY COMPLIANCES....................................................................................................................13
WARRANTY.........................................................................................................................................13
GXV3140 CONNECTORS...................................................................................................................14
WALL MOUNT .....................................................................................................................................14
PHONE STAND ...................................................................................................................................15
CONNECTING THE GXV3140 IP MULTIMEDIA PHONE...................................................................16
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE..............................................................16
USING THE GXV3140 IP MULTIMEDIA PHONE......................................18
LCD......................................................................................................................................................18
MULTIPLE SIP ACCOUNTS AND LINES............................................................................................24
HANDSET, SPEAKER AND HEADSET MODE...................................................................................24
MAKING A CALL..................................................................................................................................24
ANSWERING CALLS ..........................................................................................................................28
CALL HOLD/WAITING.........................................................................................................................28
CALL TRANSFER................................................................................................................................29
3-WAY CONFERENCE........................................................................................................................30
VOICEMAIL（MESSAGE WAITING INDICATION）..........................................................................31
MUTE...................................................................................................................................................31
PSTN CALLS.......................................................................................................................................32
CALL FEATURES .....................................................................................36

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GXV3140 WEB CONFIGURATION INTERFACE......................................38
ACCESSING THE WEB CONFIGURATION PAGES..........................................................................38
DEFINITIONS......................................................................................................................................39
STATUS PAGE DEFINTIONS ......................................................................................................39
ADVANCED SETTINGS PAGE DEFINITIONS............................................................................40
MAINTENANCE PAGE DEFINITIONS.........................................................................................43
SIPACCOUNT CONFIGURATION PAGE DEFINITIONS............................................................50
APPLICATION SETTINGS PAGE DEFINITIONS ........................................................................56
SAVING THE CONFIGURATION CHANGES......................................................................................62
REBOOTING FROM REMOTE LOCATIONS......................................................................................62
CONFIGURATION THROUGH A CENTRAL SERVER.......................................................................62
LCD MENU AND FEATURES ...................................................................64
PHONE BOOK.....................................................................................................................................64
CALL HISTORY ...................................................................................................................................68
MESSAGES.........................................................................................................................................69
SOCIAL NETWORKS..........................................................................................................................71
SKYPE..........................................................................................................................................71
INSTANT MESSENGER (IM).......................................................................................................89
TWITTER......................................................................................................................................90
FACEBOOK..................................................................................................................................92
GOOGLE VOICE..........................................................................................................................93
WEB BROWSER.................................................................................................................................96
MULTIMEDIA.......................................................................................................................................98
INTERNET RADIO .......................................................................................................................98
MEDIA PLAYER..........................................................................................................................100
PHOTO VIEWER........................................................................................................................101
PHOTO ALBUM..........................................................................................................................102
GSTRIS ......................................................................................................................................104
ONLINE MUSIC..........................................................................................................................105
ONLINE VIDEO..........................................................................................................................106
WORLD PHOTOS......................................................................................................................107
SLIDE SHOW.............................................................................................................................109
NEWS VIDEOS ..........................................................................................................................110
APPLICATIONS.................................................................................................................................112
CALENDAR................................................................................................................................112
ALARM CLOCK.......................................................................................................................... 115
CALCULATOR............................................................................................................................115
DIRECT IP CALL........................................................................................................................116

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FILE MANAGER......................................................................................................................... 117
STOCK........................................................................................................................................ 119
CURRENCIES............................................................................................................................120
IP2LOCATION............................................................................................................................120
TODAY........................................................................................................................................121
WEATHER..................................................................................................................................122
SETTINGS.........................................................................................................................................124
ACCOUNT SETTINGS...............................................................................................................124
NETWORK SETTINGS..............................................................................................................125
TIME SETTINGS........................................................................................................................129
DISPLAY SETTINGS..................................................................................................................129
MAINTENANCE..........................................................................................................................130
CAMERA ....................................................................................................................................132
CALL FEATURES.......................................................................................................................133
VIDEO SETTINGS......................................................................................................................135
PERSONALIZE..................................................................................................................................135
SCREEN LAYOUT......................................................................................................................135
SOFTKEY...................................................................................................................................137
SCREENSAVER.........................................................................................................................138
LANGUAGE................................................................................................................................140
MY PROFILE..............................................................................................................................140
TONES........................................................................................................................................141
INFO...................................................................................................................................................143
ADDITIONALTIPS FOR THE GXV3140 IP MULTIMEDIA PHONE..................................................145
RETRIEVING MINIMIZED APPLICATIONS...............................................................................145
SNAPSHOT/VIDEO RECORDING IN LOOPBACK MODE.......................................................145
INPUT USING SOFT KEYBOARD.............................................................................................146
CUSTOMIZING THE GXV3140 IP MULTIMEDIA PHONE......................147
SOFTWARE UPGRADE..........................................................................148
UPGRADE VIA KEYPAD MENU .......................................................................................................148
UPGRADE VIAWEB BROWSER CONFIGURATION PAGE............................................................148
NO LOCAL TFTP SERVERS.............................................................................................................148
CONFIGURATION FILE DOWNLOAD..............................................................................................149
RESTORE FACTORY DEFAULT SETTINGS..........................................150
RESTORE TO FACTORY DEFAULT SETTINGS VIA LCD MENU ...................................................150
RESTORE TO FACTORY DEFAULT SETTINGS VIATHE WEB INTERFACE ................................151
EXPERIENCING THE GXV3140 MULTIMEDIA PHONE ........................153

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TABLE OF TABLES
GXV3140 USER MANUAL
Table 1 : KEY FEATURES ..........................................................................................................................10
Table 2: GXV3140 HARDWARE SPECIFICATIONS.................................................................................. 11
Table 3: GXV3140 TECHNICAL SPECIFICATIONS................................................................................... 11
Table 4: GXV3140 CONNECTORS ............................................................................................................14
Table 5: LCD ICONS...................................................................................................................................20
Table 6: GXV3140 KEYPAD........................................................................................................................22
Table 7: CALL FEATURES..........................................................................................................................36
Table 8: GXV3140AUDIO/VIDEO CODEC FEATURE CODE...................................................................37

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GNU GPL INFORMATION
GXV3140 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl .

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CHANGE LOG
This section documents significant changes from previous versions of GXV3140 user manuals. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
CHANGES FROM 1.0.7.50 USER MANUAL
For Phone Book, the number of contact groups is increased from 20 to 50 [PHONE BOOK]
Direct IP Call is supported in Phone Book application [PHONE BOOK]
Added default ring tone configuration in LCD menu [TONES]
Added DHCP option 12/15/60 in Web UI [MAINTENANCE PAGE DEFINITIONS]
Added the option to disable DND reminder ring splash [ADVANCED SETTINGS PAGE DEFINITIONS]
Added caller name in Call History [CALL HISTORY]
Added USB LED Light indicator [CALL FEATURES]
Added PSTN Calls for GXV3140 model equipped with a LINE port [ PSTN CALLS]
Added GNU GPL information
Added Change Log for this user manual

FIRMWARE VERSION 1.0.7.60 GXV3140 USER MANUAL Page 8 of 153
WELCOME
Thank you for purchasing Grandstream GXV3140 IP Multimedia Phone. The GXV3140 gives you plug and
play access to free real-time video/voice calling with always-on Internet web entertainment and social
networking applications. With video calling - part of the revolution called Visual Communicating –get ready
to enhance personal and business relationships by hearing and seeing the person with whom you are
communicating.
This user manual is designed to help you understand how to configure and manage the GXV3140 IP
Multimedia Phone. Beside demonstrating how to install this unit with ease, this manual will explain how to
fully utilize all the phone’s voice and video calling features like conference calling, direct IP calling as well
as explore all the built-in feature-rich multimedia applications such as Skype, YouTube, Facebook, Twitter
and more.
GXV3140 OVERVIEW
The GXV3140 is a next generation SIP-based IP Multimedia Phone that supports a high quality selection
of audio codecs and is compatible with the H.264/H.263/H.263+ video codec. The advanced telephony
and video features, interoperability with 3rd party SIP products and ease of use make it an ideal IP
multimedia device for both enterprise and consumer users.
Once the GXV3140 is plugged into the broadband Internet connection, you can begin to make video calls
using the 4.3”digital color LCD display and enjoy other features of the multimedia phone including:
Integrated web browser for one-touch access to personalized RSS feeds of real-time online
information services (news updates, stock updates, weather forecasts, recipes, directory searches,
etc.)
Access to thousands of Internet radio stations & popular online music networks such as Last.fm,
Yahoo Flickr web photo album
Access to social networking sites like Facebook and Twitter
Access to streaming Internet entertainments sites like YouTube
IM with Yahoo/MSN/Google
Digital Photo Frame
Full duplex speakerphone
Support for 9 different languages
Ability to project video onto TV for larger picture

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Caution: Changes or modifications to this product not expressly approved by Grandstream, or operation
of this product in any way other than as detailed by this User Manual, could void your manufacturer
warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/products/gxv_series/gxv3140/documents/GXV3140_usermanual_englis
h.pdf
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print,
for any purpose without the express written permission of Grandstream Networks, Inc. is not
permitted.

FIRMWARE VERSION 1.0.7.60 GXV3140 USER MANUAL Page 10 of 153
PRODUCT OVERVIEW
Figure 1: GXV3140Front, Side and Back View
Table 1 : KEY FEATURES
Open Compatible Standards
SIP 2.0, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP/RARP, ICMP, DNS
(A record and SRV), DHCP, PPPoE, TFTP, NTP.
Interfaces
Two 10/100Mbps Ethernet Ports, 1 USB（2.0）port, 3.5mm stereo headset
port, 1 FXO PSTN line (RJ11) port.
Extraordinary Audio Quality
Advanced DSP for audio, Silence Suppression, VAD, CNG, AEC, AGC.
Extraordinary Video Quality
Supports real-time video H.263/H.263+ and H.264 codec even when
operating under low bandwidth (32kbps-1Mbps).
Advanced Video Features
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), Advanced VGA lens, auto focus, auto exposure, zoom (2x
optical 2x digital), Camera Block, PIP(Picture-in-Picture) and still picture
capture/store.
Feature Rich
Traditional audio features: Caller ID, Call Waiting, Call Holding, Call
Transfer, Do-Not-Disturb, Mute, Automatic dial.
Built-in web browser, RSS news, Stock market update, Weather forecast,
Internet Radio, Media Player, Picture browser, Games, Calculator, Alarm
clock, IM chat, File Manager, Youtube, Facebook, Twitter, and etc.
Advanced Functionality
Support for multiple lines, conferencing, headset, Intercom, AES
encryption.

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Table 2: GXV3140 HARDWARE SPECIFICATIONS
Ethernet Port
Dual switched 10M/100M auto-sensing Ethernet ports
FXO PSTN Line Port
1 FXO PSTN line (RJ11) port
LCD
4.3” digital TFT color LCD
Camera
Tilt Capable 1.3M pixel CMOS camera with privacy shutter(VGA)
Auxiliary Ports
RCA Type Stereo & Media output port, 3.5mm stereo headset port, 1 USB
port, 1 SD card reader
Exterior
Black ABS plastic, 30 buttons
Universal Power Supply
Input: 100-240V AC
Output: 12V DC, 1.2A
US/Euro/UK/Australian style plug available.
Dimension
7.87x7.32x1.57in/200x286x40mm
Weight
1.87lb /0.85Kg
Operating Temperature
32-104° F/0°–40°C
Humidity
10-90% Non-Condensing
Compliance
FCC/CE/C-Tick
Table 3: GXV3140 TECHNICAL SPECIFICATIONS
Lines
Up to three individual SIP accounts
Protocol Support
SIP 2.0, UDP/IP, PPPoE, RTP/RTCP, SRTP by SDES, HTTP, ARP/RARP,
ICMP, DNS, DHCP, NTP/SNTP, TFTP.
Display
4.3” digital TFT color LCD with 480x272 resolution
Function Keys
4 programmable soft keys: F1, F2, F3, F4.
Line, mailbox, phonebook, mirror, call transfer, hold, conference, dial/send,
speakerphone and five navigation keys.
Network Interfaces
Dual switched 10M/100M auto-sensing Ethernet ports, USB 2.0 port, 1
audio/video output port (to synchronously output video to TV), and stereo
headset jack.
Device Management
Layer 2 QoS (IEEE 802.1p/Q tagging-VLAN and Layer 3 QoS (DiffServ);
Web interface or via secure (AES encrypted) central configuration file for
mass deployment, keypad & adjustable 4.3 inch digital TFT Color LCD,
Auto/manual provisioning system, GUI interface, phone book, remote
software (TFTP/HTTP/HTTPS) upgrade for deployed devices including
those behind a NAT/firewall.
Provisioning
Support for automatic NAT/firewall traversal & remote automatic software
upgrade and security, providing end-users with “zero configuration” and
true “plug-and-play” functionality/
Support for remote configuration monitoring and syslog.
Configuration through LCD, web browser or an external configuration file.

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Support for IETF STUN NAT traversal and symmetric RTP; Static IP or
DHCP.
Audio Features
Full duplex speaker, advanced DSP.
Supports G.723.1, G.729A/B,G.711μ/A (PCMU/PCMA), G.726-32,G.722,
GSM-FR, L15-256 DTMF (In-audio, RFC2833, SIP Info); Silence
suppression, VAD, CNG, AGC, masking for packet loss/delay; AEC, AGC
for Speaker; jitter buffer protocol.
Video Features
Support for Jitter Buffer delay and packet loss concealment to enhance
audio and video quality.
Support for H.263/H.263+ and H.264 real-time video codecs (CIF or
QVG)up to 30frames/sec, which ensures high quality video transmission
even under low bandwidth conditions (32kbps-1Mbps);
4.3” digital TFT color LCD with 480x272 resolution, 45 degree rotating lens
(perpendicular), advanced VGA CMOS camera and sensor.
anti-flickering of images, auto focus, auto exposure, zoom (2x optical 2x
digital ), PIP(Picture-in-Picture) , audio mute, camera block, call log, video
phone book; screensaver, still picture capture/store (VGA), visual voice
message indicator.
Call Handling Features
Caller ID, call waiting ID, call waiting/flash, call transfer, call holding, call
forwarding, Do-Not-Disturb, three-way conference, redial, automatic dialing
on off-hook, automatic answering, call records, volume control, voice
message waiting indicator, downloadable custom ring tone. PSTN calls via
FXO ports.
Caller ID (Privacy)
Private header support for anonymous calls.
Firmware Upgrade
Configuration file authentication (before accepting changes).
TFTP/HTTP upgrade support, allows users to specify different URLs for the
server to download from.
Advanced Server Features
DNS SRV support, SIP server failure transfer, message waiting indicator
and custom screensaver.
Security
MD5 and MD5-sess DIGEST encoding and authentication.
Security protection: SIP over TLS and SRTP.
Support for OpenVPN for increased security and control.

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INSTALLATION
EQUIPMENT PACKAGING
This GXV3140 package contains:
1. One (1) GXV3140 Phone Main Case (Black)
2. One (1) Handset
3. One (1) Phone Cord
4. One (1) Universal Power Supply
5. One (1) Ethernet Cable
6. One (1) Phone Stand
7. One (1) Headset Dongle
8. One (1) Quick Start Guide
SAFETY COMPLIANCES
The GXV3140 phone complies with FCC/CE and various safety standards. The GXV power adapter is
compliant with the UL standard. Use the universal power adapter provided with the GXV package only.
The manufacturer’s warranty does not cover damages to the phone caused by unsupported power
adapters.
WARRANTY
If the GXV3140 phone was purchased from a reseller, please contact the company the phone was
purchased for replacement, repair or refund. If the phone was purchased directly from Grandstream,
contact the Grandstream Sales and Service Representative for a RMA (Return Materials Authorization)
number before the product is returned. Grandstream reserves the right to remedy warranty policy without
prior notification.
Warning: Use the power adapter provided with the phone. Do not use a different power adapter as this
may damage the phone. This type of damage is not covered under warranty.

FIRMWARE VERSION 1.0.7.60 GXV3140 USER MANUAL Page 14 of 153
GXV3140 CONNECTORS
Figure 2: GXV3140 Connector Diagram
Table 4: GXV3140 CONNECTORS
1
SD Card Slot
SD Card Slot
2
USB Port
USB devices may be connected via the USB port. For example, you
can connect a USB flash drive to save captured pictures or use a USB
keyboard or mouse for the built-in web browser.
3
Headset Jack
3.5mm stereo headset connector port
4
RCA Video/Audio Jacks
Audio/video output port which can be connected to external peripherals
(e.g. TV).
5
RJ11 Jack
Phone handset connector port
6
PC Ethernet Port
10/100Mbps RJ-45 port connecting to PC
7
Network Ethernet Port
10/100Mbps RJ-45 port connecting to Ethernet
8
Power Jack
12V DC Power connector port
9
LINE Port (optional)
FXO PSTN line port
WALL MOUNT
The GXV3140 has two (2) slots on the back of the phone for wall mounting convenience. (See figure 3)

FIRMWARE VERSION 1.0.7.60 GXV3140 USER MANUAL Page 15 of 153
Figure 3: Wall Mount for GXV3140
PHONE STAND
The GXV3140 can also be placed on the table surface or desk via the phone stand (See figure 4). There
are two (2) positions for the stand on the back of the phone; each position supports a different angle.
Figure 4: Phone Stand for GXV3140

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CONNECTING THE GXV3140 IP MULTIMEDIA PHONE
Figure 5: Connecting the GXV3140
NOTE: Step 4 is for GXV3140s equipped with a LINE port.
MAKING THE FIRST CALL WITH IPVIDEOTALK SERVICE
The GXV3140 offers users the ability to send and receive free lifetime video calling to other GXV3140’s on
the IPVideoTalk network. Once the GXV3140 is connected, video calls are made using Grandstream’s
configuration peer-to-peer SIP technology and IPVideoTalk service. To place the first video calling,
complete these three (3) simple steps:

FIRMWARE VERSION 1.0.7.60 GXV3140 USER MANUAL Page 17 of 153
1) Connect the handset to the phone using the handset cable provided. Connect the NETWORK
cable and the power cable to the GXV3140 using the methods described above. Wait for the
phone to boot up. After the phone boots up and obtains an IP address through DHCP, it will
attempt to register to the IPVideoTalk network. When the user boots the phone for the first time,
Account 1 will be registered to the IPVideoTalk server with a provisioned extension of 810xxxx.
2) If the registration is successful, the IPVideoTalk text on the LCD will turn green and an assigned
IPVideoTalk number (8xxxxxx) specific to this phone will be displayed. At this point, the phone is
ready for making and receiving video calls over the IPVideoTalk network.
3) Take the phone off hook, and dial the number of the any other phone registered to the IPVideoTalk
network. If the user has purchased two or more GXV3140 IP Multimedia phones, these phones
are able to establish video calls between each other and the user will immediately experience the
plug and play nature of the GXV3140. If a user has only one GXV3140, the user can choose to
experience the multimedia features by dialing 0 to establish a video call with the preset extension
on the server.
Figure 6: GXV3140 Phone Screen
As shown in Figure 6, area A shows the remote video and area B shows the local video. When the system
boots up for the first time, the phone will establish a video call with the server preset extension 0. Users can
experience a playback of video on the phone when the call is established.
To see a short video on all the functionalities of the GXV3140, press the “Demo”softkey on the phone on
the desktop. This would open the media player and play the video. The Demo key will show when the phone
finishes downloading the clip from the server.

FIRMWARE VERSION 1.0.7.60 GXV3140 USER MANUAL Page 18 of 153
USING THE GXV3140 IP MULTIMEDIA PHONE
LCD
When the phone is idle, the LCD screen will look similar to Figure 7. (The account and IP address may be
different from case to case, depending on the network environment and the settings.)
Figure 7: GXV3140 LCD Idle Screen
Users could press F1 (Menu) to access the full menu, press F2 (Switch Screen) to switch to another display
screen (See Figure 8), press F3 (Skype) for Skype application and press F4 (Demo) for GXV3140 demo
video.

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Figure 8: LCD IDLE screen displaying News Videos
Press F2 again to switch to screen that displays stock and weather forecast. (See Figure 9)
Figure 9: LCD IDLE screen displaying Stock and Weather Forecast
Press F2 again to switch to screen that displays the feeds from Horoscope and Today application.
Figure 10: LCD IDLE screen displaying feeds from Horoscope and Today application

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Table 5: LCD ICONS
Type
Icon
Definition
Note
Network
Connected to the network
Failed to connect to the network, the
icon will flicker between yellow and gray.
Line 1 Status
Account 1 is registered
The Account and line status are
separate. Line status will only show
busy or idle.
Account 1 is not registered
Line 1 is busy
If Line 1 is in a call
Line 2 Status
Account 2 is registered
Account 2 is not registered
Line 2 is busy
If Line 2 is in a call
Line 3 Status
Account 3 is registered
Account 3 is not registered
Line 3 is busy
If Line 3 is in a call
FXO Line Status
FXO Line is ready
If PSTN line is connected to the
LINE port and detected
Call related
Account 1 Auto Answer
Account 2 Auto Answer
Account 3 Auto Answer
Account 1 Call Forward
If configured to forward calls:
unconditional forward, forward when
busy or forward on no answer
Account 2 Call Forward
Account 3 Call Forward
Call Volume
Volume setting, ranges from 0 to 9. The
nine icons represent different volume
levels.
…
Ring Volume
Ring volume, ranges from 0 to 9
….
Phone Status
Camera disabled
Do-Not-Disturb (DND)
Missed Call. If there is a new missed
call, the icon will flicker.