Grandstream Networks GXV3240 Instruction Manual

Grandstream Networks, Inc.
GXV3240 IP Multimedia Phone for AndroidTM
Administration Guide

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GXV3240 Administration Guide
Index
DOCUMENT PURPOSE.............................................................................7
GNU GPL INFORMATION..........................................................................8
CHANGE LOG ...........................................................................................9
FIRMWARE VERSION 1.0.3.6..............................................................................................................9
FIRMWARE VERSION 1.0.1.54............................................................................................................9
FIRMWARE VERSION 1.0.1.39............................................................................................................9
FIRMWARE VERSION 1.0.1.29..........................................................................................................10
WELCOME...............................................................................................11
PRODUCT OVERVIEW............................................................................13
FEATURE HIGHTLIGHTS...................................................................................................................13
GXV3240 TECHNICAL SPECIFICATIONS .........................................................................................13
GXV3240 LCD SETTINGS.......................................................................17
OPEN LCD SETTINGS........................................................................................................................19
PERSONALIZED ACCOUNT ..............................................................................................................19
WIRELESS & NETWORK ...................................................................................................................20
ETHERNET SETTINGS ...............................................................................................................20
WI-FI SETTINGS..........................................................................................................................21
BLUETOOTH SETTINGS.............................................................................................................22
VPN...............................................................................................................................................24
PROXY SETTINGS ......................................................................................................................24
ADDTIONAL NETWORK SETTINGS...........................................................................................24
PORTABLE HOTSPOT ................................................................................................................25
SOUND................................................................................................................................................25
DISPLAY..............................................................................................................................................26
STORAGE............................................................................................................................................26
APPLICATIONS...................................................................................................................................28
VIEW APPLICATIONS..................................................................................................................28
MANAGE APPLICATIONS ...........................................................................................................29
SECURITY SETTINGS........................................................................................................................30
SCREEN SECURITY....................................................................................................................30
PASSWORDS...............................................................................................................................30

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DEVICE ADMINISTRATION.........................................................................................................30
CREDENTIAL STORAGE ............................................................................................................30
LANGUAGE & KEYBOARD ................................................................................................................30
ACCOUNTS.........................................................................................................................................31
DATE & TIME.......................................................................................................................................33
ABOUT PHONE...................................................................................................................................33
ADVANCED SETTINGS......................................................................................................................34
REBOOT..............................................................................................................................................35
GXV3240 WEB GUI SETTINGS...............................................................37
ACCESS GXV3240 WEB GUI.............................................................................................................37
SAVING CHANGES.............................................................................................................................38
DEFINITIONS ......................................................................................................................................38
TOOLBAR............................................................................................................................................39
STATUS PAGE DEFINITIONS.............................................................................................................41
STATUS/ACCOUNT STATUS.......................................................................................................41
STATUS/NETWORK STATUS......................................................................................................41
STATUS/SYSTEM INFO...............................................................................................................41
ACCOUNT PAGE DEFINITIONS.........................................................................................................42
ACCOUNT/GENERAL SETTINGS...............................................................................................42
ACCOUNT/NETWORK SETTINGS .............................................................................................43
ACCOUNT/SIP SETTINGS ..........................................................................................................45
ACCOUNT/CODEC SETTINGS...................................................................................................50
ACCOUNT/CALL SETTINGS.......................................................................................................54
ADVANCED SETTINGS PAGE DEFINATIONS ..................................................................................61
ADVANCED SETTINGS/GENERAL SETTINGS..........................................................................61
ADVANCED SETTINGS/CALL FEATURES.................................................................................63
ADVANCED SETTINGS/VIDEO SETTINGS................................................................................65
ADVANCED SETTINGS/TONE GENERATOR ............................................................................66
ADVANCED SETTING/MPK GENERAL SETTINGS (FOR MPK APP).......................................66
ADVANCED SETTING/MPK LCD SETTINGS (FOR MPK APP).................................................67
ADVANCED SETTING/MPK EXT SETTINGS (FOR GXV3240 EXT BOARD 1/2/3/4) ...............68
MAINTENANCE PAGE DEFINATION .................................................................................................70
MAINTENANCE/NETWORK SETTINGS.....................................................................................70
MAINTENANCE/WI-FI SETTINGS...............................................................................................73
MAINTENANCE/TIME SETTINGS...............................................................................................73
MAINTENANCE/WEB/SSH ACCESS..........................................................................................74
MAINTENANCE/UPGRADE.........................................................................................................75
MAINTENANCE/SYSLOG............................................................................................................78
MAINTENANCE/LOGCAT............................................................................................................78
MAINTENANCE/DEBUG..............................................................................................................78

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MAINTENANCE/LANGUAGE ......................................................................................................79
MAINTENANCE/TR-069 ..............................................................................................................79
MAINTENANCE/CONTACTS.......................................................................................................79
MAINTENANCE/LDAP BOOK......................................................................................................83
MAINTENANCE/BROADSOFT....................................................................................................86
MAINTENANCE/DEVICE MANAGER..........................................................................................88
UPGRADING AND PROVISIONING ........................................................91
UPGRADE AND PROVISIOING CONFIGURATION...........................................................................91
UPLOAD FIRMWARE LOCALLY.........................................................................................................93
UPGRADE VIA SD CARD ...................................................................................................................94
NO LOCAL FIRMWARE SERVERS....................................................................................................95
PROVISIONING AND CONFIGURATION FILE DOWNLOAD............................................................96
BACKUP ..............................................................................................................................................96
GENERATE BACKUP FILE..........................................................................................................96
RESTORE FROM BACKUP FILE ................................................................................................98
AUTOMATIC BACKUP.................................................................................................................99
FACTORY RESET..................................................................................101
RESTORE TO FACTORY DEFAULT VIA LCD MENU ......................................................................101
RESTORE TO FACTORY DEFAULT VIA THE WEB GUI .................................................................102
RESTORE TO FACTORY DEFAULT VIA HARD KEYS ....................................................................103
SAFE MODE......................................................................................................................................103
EXPERIENCING THE GXV3240 APPLICATION PHONE......................105

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Table of Tables
GXV3240 Administration Guide
Table 1: GXV3240 Technical Specifications................................................................................................13
Table 2: GXV3240 LCD Settings.................................................................................................................17
Table 3: GXV3240 Storage Category and Actions......................................................................................28
Table 4: GXV3240 Web Access ..................................................................................................................39

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Table of Figures
GXV3240 Administration Guide
Figure 1: GXV3240 Bluetooth Settings.......................................................................................................22
Figure 2: GXV3240 Bluetooth Paired Device Settings ...............................................................................23
Figure 3: GXV3240 Wi-Fi Hotspot ..............................................................................................................25
Figure 4: GXV3240 Storage........................................................................................................................27
Figure 5: Erase SD Card.............................................................................................................................28
Figure 6: GXV3240 Accounts Sync Up Settings - Google Account Signed In............................................31
Figure 7: GXV3240 Accounts Sync Up Settings - Google Account Synced Up .........................................32
Figure 8: GXV3240 Accounts Sync up Settings - Select Browser, Calendar and Contacts.......................32
Figure 9: GXV3240 Google Play Account...................................................................................................33
Figure 10: GXV3240 UCM Auto Config Number - Select Registering Numbers........................................34
Figure 11: GXV3240 UCM Auto Config Number - Enabling Registering Number ......................................34
Figure 12: GXV3240 Web GUI - Login .......................................................................................................37
Figure 13: GXV3240 Main Screen - IP Address .........................................................................................37
Figure 14: GXV3240 Web UI Tool Bar........................................................................................................39
Figure 15: GXV3240 Upgrade Configuration via LCD................................................................................92
Figure 16: GXV3240 Upgrade Configuration via Web GUI ........................................................................92
Figure 17: Upload GXV3240 Firmware via Web GUI .................................................................................94
Figure 18: GXV3240 Firmware Uploading..................................................................................................94
Figure 19: GXV3240 Backup ......................................................................................................................97
Figure 20: Select Backup Applications........................................................................................................97
Figure 21: Select Backup Applications To Be Restored..............................................................................98
Figure 22: Restore Process ........................................................................................................................99
Figure 23: Automatic Backup Settings........................................................................................................99
Figure 24: GXV3240 LCD - Factory Reset ...............................................................................................101
Figure 25: GXV3240 LCD - Confirm Factory Reset..................................................................................102
Figure 26: GXV3240 Web GUI - Factory Reset........................................................................................102
Figure 27: GXV3240 Web GUI - Confirm Factory Reset..........................................................................103

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DOCUMENT PURPOSE
This document describes how to configure the GXV3240 via phone's LCD menu and web UI menu to fully
manipulate phone's features. The intended audiences of this document are phone administrators. To learn
the basic functions of the GXV3240, please visit http://www.grandstream.com/support to download the
latest "GXV3240 User Guide".

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GNU GPL INFORMATION
GXV3240 firmware contains third-party software licensed under the GNU General Public License (GPL).
Grandstream uses software under the specific terms of the GPL. Please see the GNU General Public
License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu_gpl.

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CHANGE LOG
This section documents significant changes from previous versions of GXV3240 user manuals. Only major
new features or major document updates are listed here. Minor updates for corrections or editing are not
documented here.
FIRMWARE VERSION 1.0.3.6
Add Full-screen Video Calling [PERSONALIZED ACCOUNT]
Add ICE Contacts [MAINTENANCE/CONTACTS]
Add Session Expiration [ACCOUNT/SIP SETTINGS]
Add Caller ID display [ACCOUNT/SIP SETTINGS]
Add SIP timer D interval [ACCOUNT/SIP SETTINGS]
Add Check Domain Certificate [ACCOUNT/SIP SETTINGS]
Add Disable DialPlan [ACCOUNT/CALL SETTINGS]
Add Multiply Server Mode Group [ACCOUNT/CALL SETTINGS]
Add DND Call Feature On [ACCOUNT/CALL SETTINGS]
Add DND Call Feature Off [ACCOUNT/CALL SETTINGS]
Add Programmable keys [ACCOUNT/CALL SETTINGS]
Add Display Soft Keyboard [ADVANCED SETTINGS/CALL FEATURES]
Add BS Contacts Hits [MAINTENANCE/BROADSOFT]
Add BS Contacts Order [MAINTENANCE/BROADSOFT]
Delete Handset TX Gain (dB) [MAINTENANCE/DEVICE MANAGER]
Delete Handset RX Gain (dB) MAINTENANCE/DEVICE MANAGER
FIRMWARE VERSION 1.0.1.54
Add Caller ID Display [ACCOUNT/SIP SETTINGS]
Add Hide LDAP Contacts [ADVANCED SETTINGS/GENERAL SETTINGS]
Add Hide Local Call History [ADVANCED SETTINGS/GENERAL SETTINGS]
Add BS Call Log Update Interval [ADVANCED SETTINGS/GENERAL SETTINGS]
Add SRTP Encryption Bit [ACCOUNT/CODEC SETTINGS]
Add BroadWorks Xsi features [MAINTENANCE/BROADSOFT]
Add Enable Function for Incoming Call [ADVANCED SETTINGS/CALL FEATURES]
FIRMWARE VERSION 1.0.1.39
Add Check SIP User ID for Incoming INVITE [ACCOUNT/SIP SETTINGS]
Add Only Accept SIP Requests from Known Servers [ACCOUNT/SIP SETTINGS]

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Add Configuration via Keypad Menu [MAINTENANCE/UPGRADE]
Delete “Configuration via LCD Menu”
FIRMWARE VERSION 1.0.1.29
This is the initial version.

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WELCOME
Thank you for purchasing Grandstream GXV3240 Enterprise Multimedia Phone for AndroidTM. The
GXV3240 combines a 6-line IP video phone with the power of a multi-platform video conferencing solution
and the convenience of an Android smartphone to offer an all-in-one voice, video, data, and mobility
solution. The GXV3240 is a 6-line IP multimedia phone with a 4.3" capacitive touch screen that runs the
Android Operating System and therefore offers full access to the hundreds of thousands of Android apps in
the Google Play Store - including business productivity apps such as Skype™, Microsoft Lync™,
Salesforce1™, and GoToMeeting™. The phone features Gigabit ports, HD audio and HD video, a built-in
web browser, integrated Wi-Fi for network flexibility, PoE, and a tiltable CMOS camera. The GXV3240 is
compatible with the GXP2200 Extension Module, allowing for quick and easy access to up to 160 contacts
at the touch of a finger. The GXV3240’s integrated Bluetooth allows users to sync the calendar and contact
books on their mobile phones with the GXV3240, to use Bluetooth headsets, and to transfer calls to and
from the phone to their mobile phones. By combining a state-of-the-art IP phone, an advanced video
conferencing solution, and the Android operating system, businesses throughout the world can now use
one IP Phone for all communication and productivity needs.
Caution:
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this User Manual, could void your manufacturer warranty.
Warning:
Please do not use a different power adaptor with the GXV3240 as it may cause damage to the products
and void the manufacturer warranty.
This document is subject to change without notice. The latest electronic version of this user manual is
available for download here:
http://www.grandstream.com/support
Reproduction or transmittal of the entire or any part, in any form or by any means, electronic or print, for
any purpose without the express written permission of Grandstream Networks, Inc. is not permitted.
FCC Caution:

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Any Changes or modifications not expressly approved by the party responsible for compliance could void
the user's authority to operate the equipment. This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) This device may not cause harmful interference,
and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
RF Exposure Information (SAR)
This device is designed and manufactured not to be exceeded the emission limits for exposure to radio
frequency RF energy set by the Federal Communications Commission of the United States. The exposure
standard for wireless devices employing a unit of measurement is known as the Specific Absorption Rate
(SAR), and the SAR limit set by FCC is 1.6 W/kg.
This device is complied with SAR for general population/uncontrolled exposure limits in ANSI/IEEE
C95.1-1992, and has been tested in accordance with the measurement methods and procedures specified
in OET Bulletin 65 Supplement C. This device has been tested, and meets the FCC RF exposure
guidelines when tested with the device directly contacted to the body. RF exposure compliance with
anybody-worn accessory, which contains metal, was not tested and certified, and use such body-worn
accessory should be avoided.
Changes or modifications not expressly approved by the party responsible for compliance could void the
user’s authority to operate the equipment.
Hereby，Grandstream declares that this device is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.

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PRODUCT OVERVIEW
FEATURE HIGHTLIGHTS
6 lines with up to 6 SIP accounts including FREE IPVideoTalk account with video mail, up to 6-way
audio conference and 3-way video conference, phonebook with up to 1000 contacts, call history with
up to 1000 records.
Dual switched auto-sensing 10/100/1000Mbps network ports, Wi-Fi (802.11b/g/n), PoE+, Bluetooth,
USB, SD, HDMI, EHS with Plantronics headsets support, support for up to 4 cascaded GXP2200EXT
modules.
4.3" (480x272) capacitive (5 points) touch screen TFT LCD, mega pixel CMOS sensor camera with
privacy shutter.
HD wideband audio, full-duplex hands-free speakerphone with advanced acoustic echo cancellation.
Runs the Android™ Operating System 4.2 and offers full access to the Google Play Store - which
includes thousands of business productivity apps such as Skype, Microsoft Lync, SalesForce1,
GoToMeeting.
Integrate with Grandstream's GXV-series of IP video surveillance cameras to view live camera feeds
and to receive alerts/alarms from IP cameras installed on the same network.
Offers a multi-platform video conferencing solution (Grandstream's Free IPVideoTalk, Skype, Microsoft
Lync, and more).
Create customized Android applications for any business need to run on the GXV3240 using Google's
API and Grandstream's SDK toolkit.
GXV3240 TECHNICAL SPECIFICATIONS
Table 1: GXV3240 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, SSH, TFTP, NTP, STUN, SIMPLE,
LLDP-MED, LDAP, TR-069, 802.1x, TLS, SRTP
Network Interfaces
Dual switched 10/100/1000 Mbps ports with integrated PoE
Graphic Display
4.3"(480×272) capacitive (5 points) touch screen TFT LCD
Bluetooth
Yes, integrated. Bluetooth 4.0 + EDR

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Wi-Fi
Yes, integrated. 802.11b/g/n
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets), USB, SD, Mini
HDMI, extension module port
Feature Keys
11 function keys for PHONEBOOK, BACKSPACE, HEADSET, MUTE, HOLD,
MESSAGE, TRANSFER, CONFERENCE, SPEAKERPHONE, SEND/REDIAL,
VOLUME. 3 dedicated Android keys for HOME, MENU, and BACK
Voice Codec
Support for G.711µ/a, G.722 (wide-band), G.726-32, iLBC, Opus (pending),
in-band and out-of-band DTMF (In audio, RFC2833, SIP INFO)
Video Codec and
Capabilities
H.264 BP/MP/HP, video resolution up to 480p, frame rate up to 30 fps, bit rate up
to 2Mbps, 3-way conference, anti-flickering, auto focus and auto exposure, PIP
(Picture-in-Picture), on-screen-display, camera block, still picture capture/store,
video recording, visual voice message indicator
Telephony Features
Hold, transfer, forward (unconditional/no-answer/busy), call park/pickup, 6-way
audio conference, shared-call-appearance (SCA) / bridged-line-appearance
(BLA), virtual MPK, downloadable phone book (XML, LDAP), call waiting, call
history, boss-secretary virtual button, flexible dial plan, hot desking, personalized
music ringtones, server redundancy & fail-over
Sample Applications
Skype, Google Hangouts, Microsoft LYNC, Web browser, Adobe Flash,
Facebook, Twitter, Youtube, news, weather, stock, Internet Radio, Pandora,
Last.fm, Yahoo Flickr, Photobucket, alarm clock, Google Calendar, mobile phone
data import/export via Bluetooth, etc. API/SDK available for advanced custom
application development
Applications
Deployment
Allow various Android operating system 4.2 compliant applications to be
developed, downloaded and run in the embedded device with provisioning control
HD Audio
Yes, HD handset and speakerphone with support for wideband audio
Base Stand
Yes, integrated stand with 2 adjustable angles. Wall mountable
Extension Module
Yes, can power up to 4 GXP2200EXT modules which feature a 128x384 graphic
LCD, 20 quick-dial/BLF keys with dual-color LED, 2 navigation keys, and less
than 1.2W power consumption per unit
QoS
Layer 2 (802.1Q, 802.1p) and Layer 3 (ToS, DiffServ, MPLS) QoS
Security
User and administrator level passwords, MD5 and MD5-sess based
authentication, 256-bit AES encrypted configuration file, TLS, SRTP, HTTPS,
802.1x media access control
Multi-language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese and etc

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Upgrade/
Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS or local HTTP upload, mass
provisioning using TR-069 or AES encrypted XML configuration file
Power & Green
Energy Efficiency
Universal power adapter included: Input: 100-240VAC 50-60Hz; Output: 12VDC,
1.5A (18W);
Integrated PoE+ (Power-over-Ethernet) 802.3at, Class 4
Physical
Dimension: 196.5mm (W) x 206.2mm (L) x 85.2mm (H)
Unit weight: 0.92kg
Package weight: 1.45kg
Temperature and
Humidity
Operating: 0oC to 40oC
Storage: -10oC to 60oC
Humidity: 10% to 90% Non-condensing
Package Content
GXV3240 phone, handset with cord, base stand, universal power supply, network
cable, lens cleaning cloth, quick installation guide, brochure, GPL license
Compliance
FCC: Part 15 (CFR47) Class B, Part15C, MPE, UL 60950 (Power Adapter)
CE: EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3,
EN60950-1, EN300-328, EN301-489, EN62311, EN62479, RoHS
RCM: AS/ACIF S004, AS/NZS CISPR22/24 Class B, AS/NZS 60950, AS/NZS
4268, AS/NZS 4771

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GXV3240 LCD SETTINGS
The GXV3240 LCD MENU provides easy access to the settings on the phone. Some of the settings from
Web GUI could be configured via the LCD as well.
The following table shows the LCD setting menu options.
Table 2: GXV3240 LCD Settings
Personalized Account
Ringtone
Auto-Answer
Shared Call Appearance (SCA)
Call Forwarding
Wireless & Network
Ethernet Settings
Wi-Fi ON/OFF
Wi-Fi Settings
Bluetooth ON/OFF
Bluetooth Settings (available when Bluetooth is turned on)
VPN
OpenVPN
Proxy Settings
Additional Network Settings
Portable Hotspot
Sound
General
Silent Mode
Volumes
Incoming Calls
Ringtone
Notifications
Notification Tone
Display
Brightness
Screen Timeout
Screensaver Timeout
Daydream
Landscape Screen
HDMI
HDMI Display Settings
Storage
Display storage status for internal storage, SD card and USB flash drive devices

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plugged into the phone.
Applications
Manage applications installed on the phone.
Location Access
Configure to allow applications to access phone's location information.
Security Settings
Screen Security
Screen Lock
Automatically Lock (if screen lock is set up)
Owner Info
Passwords
Make passwords visible
Device Administration
Device Administrators
Unknown Sources
Verify Apps
Credential Storage
Trusted Credentials
Install from SD Card
Clear Credentials
Language & Keyboard
Language
Spell Checker
Personal Dictionary
Keyboard & Input Methods
Speech
Mouse/Trackpad
Accounts
Add account to the phone to sync up contacts and Google Calendar, sign in
Google Play (if installed), sign in Email and etc.
Date & Time
Enable and Use Specified NTP Server Address
Set Date
Set Time
Set Time Zone
Use 24-hour Format
Choose Date Format
About Phone
Display phone's status. No configuration is necessary here.
Account Status
Network Status
System Info
Advanced Settings
Account. Configure SIP account registration information.
Upgrade
Syslog