Grandstream Networks Grandstream GXP-2000 User manual

User Manual
GXP-2000
Enterprise IP Phone
For Firmware Version 1.1.0.16
Grandstream Networks, Inc.
www.grandstream.com

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Table of Contents
1WELCOME……………………………………………………………4
2INSTALLATION……………………………………………………...5
2.1 WHAT IS INCLUDED IN THE PACKAGE………………………………...5
2.2 CONNECTING YOUR PHONE…………………………………………..5
2.3 WALL MOUNT………………………………………………………..6
2.4 SAFETY COMPLIANCES……………………………………………….7
2.5 WARRANTY…………………………………………………………..7
3PRODUCT OVERVIEW……………………………………………...8
3.1 KEY FEATURES……………………………………………………….9
3.2 HARDWARE SPECIFICATION…………………………………………10
4USING GXP-2000 IP PHONE…………………………………….....12
4.1 GETTING FAMILIAR WITH LCD……………………………………...12
4.2 GETTING FAMILIAR WITH KEYPAD…………………………………..13
4.3 GUI MENU CHART………………………………………………….15
4.4 MAKING AND ANSWERING PHONE CALLS…………………………...15
4.4.1 Handset, Speakerphone and Headset Mode…………………….15
4.4.2 Multiple SIP Accounts and Lines…………………………………15
4.4.3 Making Calls………………………………………………………..16
4.4.4 Making Calls using IP Address…………………………………..17
4.4.5 Receiving Calls……………………………………………………..17
4.4.6 Call Hold…………………………………………………………….17
4.4.7 Call Waiting and Switch between Calls…………………………17
4.4.8 Call Transfer………………………………………………………..18
4.4.9 3-Way Conferencing……………………………………………….18
4.4.10 Checking Message and Message Waiting Indication………….18
4.4.11 Mute and Delete…………………………………………………….19
4.4.12 Speed Dial…………………………………………………………...19
4.4.13 Asterisk Busy Line Field……………………………………………19
4.5 CALL FEATURES……………………………………………………..19
5CONFIGURATION GUIDE…………………………………………21
5.1 CONFIGURATION WITH KEYPAD……………………………………..21
5.2 CONFIGURATION WITH WEB BROWSER……………………………...24
5.2.1 Access the Web Configuration Menu…………………………….24
5.2.2 End User Configuration……………………………………………24
5.2.3 Advanced User Configuration…………………………………….31

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5.2.4 Saving the Configuration Changes……………………………….43
5.2.5 Rebooting the Phone from Remote……………………………….43
5.3 CONFIGURATION THROUGH CENTRAL PROVISIONING SERVER………44
6FIRMWARE UPGRADE…………………………………………….46
6.1 UPGRADE THROUGH HTTP………………………………………….46
6.2 UPGRADE THROUGH TFTP…………………………………………..46
7RESTORE FACTORY DEFAULT SETTING……………………..48
APPENDIX I GLOSSARY OF TERMS ………………………………..49
APPENDIX II GUI MENU CHART……………………………………56

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1Welcome
Thank you for purchasing Grandstream award-winning GXP-2000
Enterprise IP Phone. You made an excellent choice and we hope you will
enjoy all its capabilities.
Grandstream's award-wining GXP-2000 SIP IP phone is the innovative
enterprise IP telephone that offers a rich set of functionality and superb
sound quality. They are fully compatible with SIP industry standard and can
interoperate with many other SIP compliant devices and software on the
market.
Grandstream GXP-2000 has been awarded the Best of Show product in 2005
Internet Telephony Conference and Expo.
This document is subject to changes without notice. The latest electronic
version of this user manual is available for download from the following
location:
http://www.grandstream.com/user_manuals/GXP2000.pdf

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2Installation
What is Included in the Package
The GXP-2000 phone package contains:
1) One GXP-2000 Main Case
2) One Handset
3) One Phone Cord
4) One Universal Power Adaptor
5) One Ethernet Cable
Connecting Your Phone
Following is a backside picture of GXP-2000; each connection port is
labeled with the name in the following table:
EXT PC LAN+PoE POWER
HEADSE
T

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The table below describes the connectors on the GXP-2000 phone:
EXT Extension connection for extended keypad(will
be implemented in the future)
LAN/PoE
10/100 Switch LAN port for connecting to
Ethernet. Support PoE (802.3af). Draws power
from both spare line and signal line
PC 10/100 Switch port for connecting PC
POWER 5V power port
HEADSET 3.5mm Headset port
Wall Mount
GXP-2000 can be wall mounted. There are two wall mount holes on the
bottom of the GXP-2000 main body:
User can simply place the device against the wall with two holes placed to
the fixed hanger position on the wall.
Tab
Handset
Rest
Tab with
extension down
Tab with
extension up
To
p
Wall
Mount hole
Bottom Wall
Mount hole

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After wall mounting the main body of GXP-2000, user will need to pull out
the tab (extension downward) from handset cradle on the top of the handset
rest, and rotate the tab and plug it into the slot with the extension up for
handset holding.
Safety Compliances
The GXP-2000 phone is compliant with various safety standards including
FCC/CE. Its power adaptor is compliant with UL standard. The phone
should only be operated with the universal power adaptor provided with the
package. Damages to the phone caused by using other unsupported power
adaptors are not covered by the manufacturer’s warranty.
Warranty
Grandstream has a reseller agreement with our reseller customer. End user
should contact the company from whom you purchased the product for
replacement, repair or refund.
If you purchased the product directly from Grandstream, contact your
Grandstream Sales and Service Representative for a RMA (Return Materials
Authorization) number.
Grandstream reserves the right to remedy warranty policy without prior
notification.
Warning: Please do not attempt to use a different power adaptor. Using other power
adaptor may damage the GXP-2000 and will void the manufacturer warranty.
Caution: Changes or modifications to this product not expressly approved
by Grandstream, or operation of this product in any way other than as
detailed by this User Manual, could void your manufacturer warranty.
Information in this document is subject to change without notice. No part of this document may be
reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose without
the express written permission of Grandstream Networks, Inc.

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3Product Overview
GXP-2000 series IP phone is designed to be an enterprise telephone, which
could also be used in general household. The following photo illustrates the
appearance of a GXP-2000 IP phone.
Front View
Back View

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3.1 Key Features
Grandstream GXP-2000 IP Phone is a next generation enterprise IP telephone based on
industry open standard SIP (Session Initiation Protocol). Built on innovative technology,
Grandstream IP Phone features market leading superb sound quality and rich
functionalities at mass-affordable price.
Software Feature:
•Support SIP 2.0, TCP/UDP/IP, PPPoE, RTP/RTCP, HTTP, ARP/RARP, ICMP,
DNS, DHCP, NTP/SNTP, TFTP, SIMPLE/PRESENCE protocols
•Support multiple SIP accounts and up to 11 media channels concurrently
•Support multiparty conferencing
•Support NAT traversal using IETF STUN and Symmetric RTP
•Advanced Digital Signal Processing (DSP) technology to ensure superior hi-
fidelity audio quality, interoperable with various 3rd party SIP end user device,
Proxy/Registrar/Server and Gateway products
•Advanced and patent pending adaptive jitter buffer control, packet delay and loss
concealment technology
•Support popular codecs including G711 (a-law and u-law), G.723.1 (6.3K), G.726
(40K/32K/24K/16K), G.729A/B and GSM. Dynamic negotiation of codec and
voice payload length
•Support standard voice features such as Caller ID Display or Block, Call Waiting,
Call Waiting Caller ID, Call Hold, Call Transfer (attended/blind), Do-Not-Disturb,
Call Forwarding, in-band and out-of-band DTMF(RFC2833), SIP INFO, Dial
Plans, Off-Hook Auto Dial, Auto Answer, Early Dial and Speed Dial, etc.
•Full duplex hands-free speakerphone, redial, call log, volume control, voice mail
with indicator, downloadable ring tone, etc.
•Support Silence Suppression, VAD (Voice Activity Detection), CNG (Comfort
Noise Generation), Line Echo Cancellation (G.168) and AGC (Automatic Gain
Control)
•Support Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC)
for speakerphone mode
•Support sidetone
•Support DIGEST authentication and encryption using MD5 and MD5-sess
•Provide easy configuration through manual operation (phone keypad), Web
interface or automated provisioning by downloading encrypted configuration file
via HTTP/TFTP for mass deployment
•Support for Layer 2 (802.1Q VLAN, 802.1p) and Layer 3 QoS (ToS, DiffServ,
MPLS)
•Support firmware upgrade via TFTP or HTTP.
•Support DNS SRV Look up and SIP Server Fail Over
•Acoustic Echo Cancellation (AEC) with Acoustic Gain Control (AGC) for
speakerphone mode
•Support for Authenticating configuration file before accepting changes

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•GUI Interface, Address Book
•allow user to specify different URL for configuration file and firmware files
Hardware Feature:
•Graphic LCD that can display 64(rows) x 131 (columns) in pixels
•Support up to 11 line calls and 7 speed dial keys. (Current firmware support 4 line
with 7 speed dial keys)
•Support Power over Ethernet (PoE) IEEE standard 802.3af, power can be drawn
from either spare line or data line.
Note: GXP-2000 will use power from power adapter whenever it is plugged in.
•Support Headset which will auto switch to Headset when plugged in
•Support 10/100 Full/Half Duplex Ethernet Switch with LAN and PC port,
Ethernet polarity can be auto detected, thus either straight through or twist cable
can be used.
•Support Message Waiting Indication LED
3.2 Hardware Specification
The table below describes the hardware specification of GXP-2000:
Model GXP-2000
LAN interface 2xRJ45 10/100Base-T with PoE (802.3af)
Power over Ethernet IEEE 802.3af standard, can draw power from both spare lines
or signal lines from Ethernet
Headset Jack 3.5mm Headset port
LED 11 LED with different light pattern in RED color
Universal Switching
Power Adaptor
Input: 100-240VAC 50-60 Hz
Output: +5VDC, 1200mA,
UL certified
Dimension 215mm (W)
220mm (D)
57mm (H)
Weight 0.82kg (1.8lbs)
Temperature 40 - 130oF
5 – 45oC
Humidity 10% - 90%
(non-condensing)
Compliance FCC / CE / C-Tick