Grandstream Networks GXV3370 User manual

Grandstream Networks, Inc.
GXV3370/3380/3350
IP Multimedia Phone for AndroidTM
BroadWorks SCA
User Guide

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User Guide
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Table of Contents
INTRODUCTION.............................................................................................................4
OVERVIEW OF FUNCTIONS.........................................................................................5
KEY CONCEPTS............................................................................................................6
SCA CONFIGURATION ON GXV PHONES...................................................................7
Primary Phone.......................................................................................................................................7
Secondary Phone ..................................................................................................................................8
VISUAL INDICATORS..................................................................................................10
PUT A CALL ON HOLD................................................................................................ 11

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Table of Tables
Table 1: Different Kinds of Indicators Status...............................................................................................10
Table of Figures
Figure 1: Configure the SIPAccount Settings...............................................................................................7
Figure 2: Configure Special Feature.............................................................................................................7
Figure 3: Enable SCA ...................................................................................................................................8
Figure 4: Enable BargeIn Setting..................................................................................................................8
Figure 5: Account Icon in the Widget When Turn on SCA Feature...............................................................8
Figure 6: Configure SIPAccount Setting for Secondary Phone ...................................................................9
Figure 7: Configure Special Feature for Secondary Phone..........................................................................9
Figure 8: Enable SCA for Secondary Phone.................................................................................................9
Figure 9: Enable BargeIn Setting..................................................................................................................9
Figure 10: Visual Indicators.........................................................................................................................10
Figure 11: Put a Call on Public Hold...........................................................................................................11
Figure 12: Put a Call on Private Hold..........................................................................................................12

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INTRODUCTION
Shared Call Appearance (SCA) allows multiple phones to share one extension number and manage a call
as a group. This document serves as an end user guide on how to configure Grandstream
GXV3370/3380/3350 Multimedia phones for BroadWorks Shared Call Appearance feature. How to
configure SCAon BroadWorks Application Server is out of the scope of this document.

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OVERVIEW OF FUNCTIONS
Grandstream GXV3370/3380/3350 Enterprise Multimedia Phone for Android support the BroadWorks
Shared Call Appearance feature. Incoming calls will appear at multiple locations simultaneously. All
devices where call appearance is shared can be used to answer an incoming call or make a call as if it is
the main user. Calls can be transferred between two phones by simply putting the call on hold at one
phone and picking it up on the other. The line icons in the account widget will light up or flash in different
colors, allowing all people sharing the extension to monitor the call status. One important application for
Shared Call Appearance is for an administrative assistant/executive scenario.

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KEY CONCEPTS
•Call Appearance –Every call is associated with a specific line. The presentation of a call on a line
is called “Call Appearance”.
•Shared Call Appearance –A Shared CallAppearance is any CallAppearance that is visible and
accessible (optional) to the original endpoints as well as other authorized endpoints.
•Public Hold –The held call is available for any shared line that held the call.
•Private Hold –The held call can only be retrieved from the shared line that held the call.
•Bridging –Join an active call to form a multi-party conference.

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SCA CONFIGURATION ON GXV PHONES
Configuring the Grandstream GXV3370/3380/3350 Multimedia Phones to work with BroadWorks Shared
Call Appearance feature is straightforward. First configure the SIP account settings just as you would for a
normal SIP account. Then enable the Shared Call Appearance for this account. The Enable SCAsetting is
under each account’s SIP setting page of the GXV phones web configuration UI.
Primary Phone
1. Configure the SIP Account Settings under Account Settings →General Settings:
Figure 1: Configure the SIP Account Settings
2. Configure Special Feature to BroadSoft under Account →Advanced Settings, as the figure shows
below:
Figure 2: Configure Special Feature

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3. Enable the Shared Call Appearance under Value-added Service →Broadsoft Settings →SCA
page:
Figure 3: Enable SCA
4. If the BroadWorks server enables the Bridging Feature and the SCA user wants to attend an active
SCA user‘s session, please enable the BargeIn Setting under the SCA page and tap the SCA
account icon on the LCD widget to enter the active session.As the figure shows below:
Figure 4: Enable BargeIn Setting
5. After enabling the SCAfeature, the account icon in the widget will turn blue.
Figure 5: Account Icon in the Widget When Turn on SCA Feature
Secondary Phone
1. Configure the SIP Account Settings under Account Settings →General Settings:

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Figure 6: Configure SIP Account Setting for Secondary Phone
2. Configure Special Feature to BroadSoft under Account →Advanced Settings for secondary phone,
as the figure shows below:
Figure 7: Configure Special Feature for Secondary Phone
3. Enable the Shared Call Appearance under Value-added Service →Broadsoft Settings →SCA
page for secondary phone:
Figure 8: Enable SCA for Secondary Phone
4. If the BroadWorks server enables the Bridging Feature and the SCA user wants to attend an active
SCA user‘s session, please enable the BargeIn Setting under the SCA page and tap the SCA
account icon on the LCD widget to enter the active session.As the figure shows below:
Figure 9: Enable BargeIn Setting

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VISUAL INDICATORS
GXV3370/3380/3350 can provide the visual indications of call appearance. The indicator is the account
icon at the left of the widget. The red icon includes the indicator on the screenshot below:
Figure 10: Visual Indicators
In the following table, we assume the Primary Location initiates/picks up a call, and it is the location that
puts a call on hold (Private and Public). The indicator status for Multiply Call Arrangement is defined the
same.
Table 1: Different Kinds of Indicators Status
Call Status
Indicator Status
Primary Location
Secondary Location
Idle
LED off
LED off
Ringing
Blinking red
Blinking red
Initiate a call
Blinking green
Blinking red
During a call
Solid green
Solid red
Public hold
Blinking orange
Blinking orange
Private hold
Blinking orange
Solid red

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PUT A CALL ON HOLD
In the BroadWorks system, there are 2 kinds of methods of putting an active call on hold: Public hold and
Private Hold. If the phone A, which registered with a SCAaccount, put an active call on hold in public mode,
the holding call can retrieve not only from the phone A, but from other SCAaccount as well. If the phone A
put an active call on hold in private mode, the holding can be retrieved phoneAonly. If other SCAaccounts
try to retrieve the private holding call, the BroadWorks will response with error message.
If the SCA feature has been enabled, the GXV3370/3380/3350 user can press the More →Hold key
below on the LCD screen to put the call on hold in public mode.
Figure 11: Put a Call on Public Hold
If the user needs to put the call on hold in private mode, it needs to tap the More icon on the call interface
to trigger the Private hold selection. Tap the Private hold icon to put the call on hold in private mode. The
following screenshot will show the Private hold icon.

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Figure 12: Put a Call on Private Hold
*Android is a trademark of Google LLC.