Grandstream Networks GXP1760 User manual

Grandstream Networks, Inc.
GXP1760 & GXP1780/82
Small Business IP Phones
User Guide

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GXP17xx User Guide
COPYRIGHT
©2016 Grandstream Networks, Inc. http://www.grandstream.com
All rights reserved. Information in this document is subject to change without notice. Reproduction or
transmittal of the entire or any part, in any form or by any means, electronic or print, for any purpose
without the express written permission of Grandstream Networks, Inc. is not permitted.
The latest electronic version of this guide is available for download here:
http://www.grandstream.com/support
Grandstream is a registered trademark and Grandstream logo is trademark of Grandstream Networks, Inc.
in the United States, Europe and other countries.
CAUTION
Changes or modifications to this product not expressly approved by Grandstream, or operation of this
product in any way other than as detailed by this guide, could void your manufacturer warranty.
WARNING
Please do not use a different power adaptor with devices as it may cause damage to the products and void
the manufacturer warranty.

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GXP17xx User Guide
GNU GPL INFORMATION
GXP1760/GXP1780/GXP1782 firmware contains third-party software licensed under the GNU General
Public License (GPL). Grandstream uses software under the specific terms of the GPL. Please see the
GNU General Public License (GPL) for the exact terms and conditions of the license.
Grandstream GNU GPL related source code can be downloaded from Grandstream web site from:
http://www.grandstream.com/support/faq/gnu-general-public-license/gnu-gpl-information-download

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GXP17xx User Guide
Table of Contents
CHANGE LOG................................................................................................................6
Firmware Version 1.0.0.13 .....................................................................................................................6
GUI INTERFACE EXAMPLES........................................................................................7
WELCOME .....................................................................................................................8
PRODUCT OVERVIEW ..................................................................................................9
Feature Highlights..................................................................................................................................9
GXP1760 Technical Specifications ........................................................................................................9
GXP1780/GXP1782 Technical Specifications .....................................................................................11
INSTALLATION ............................................................................................................13
Equipment Packaging..........................................................................................................................13
GXP1760 Package Contents...............................................................................................................13
GXP1780/GXP1782 Package Contents ..............................................................................................14
Connecting Your Phone .......................................................................................................................14
GETTING STARTED.....................................................................................................15
Idle Screen...........................................................................................................................................15
Using The Keypad ...............................................................................................................................18
Making Phone Calls .............................................................................................................................20
Handset, Speaker and Headset Mode .........................................................................................20
Multiple Sip Accounts and Lines...................................................................................................20
Establishing Calls .........................................................................................................................20
Making Calls Using IP Addresses.................................................................................................22
Answering Phone Calls........................................................................................................................24
Receiving Calls .............................................................................................................................24
Do Not Disturb ..............................................................................................................................24
During A Phone Call.............................................................................................................................24
Call Waiting/Call Hold ...................................................................................................................24
Mute ..............................................................................................................................................24
Call Transfer .................................................................................................................................24
Transfer Softkey............................................................................................................................25
5-Way Conferencing .....................................................................................................................25
Voice Messages (Message Waiting Indicator) .............................................................................27
Shared Call Appearance (SCA)....................................................................................................27

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GXP17xx User Guide
Call Features........................................................................................................................................27
CONNECTING TO DEVICES........................................................................................30
EHS Headset .......................................................................................................................................30
RESTORE FACTORY DEFAULT SETTINGS ...............................................................31
EXPERIENCING THE GXP1760/GXP1780/GXP1782..................................................32

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GXP17xx User Guide
Table of Tables
Table 1: GXP1760/GXP1780/GXP1780 Features in a Glance .....................................................................9
Table 2: GXP1760 Technical Specifications..................................................................................................9
Table 3: GXP1780/GXP1782 Technical Specifications ............................................................................... 11
Table 4: GXP1760/GXP1780/GXP1782 Equipment Packaging .................................................................13
Table 5: LCD Display Definitions.................................................................................................................15
Table 6: GXP17xx Keypad Buttons .............................................................................................................19
Table 7: Call Features .................................................................................................................................28
Table of Figures
Figure 1: GXP1760 Package Contents.......................................................................................................13
Figure 2: GXP1780/GXP1782 Package Contents ......................................................................................14
Figure 3: GXP17xx Idle Screen ..................................................................................................................15
Figure 4: GXP1760 Keyboard .....................................................................................................................18
Figure 5: GXP1780/GXP1782 Keyboard ....................................................................................................18

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GXP17xx User Guide
CHANGE LOG
This section documents significant changes from previous versions of user guide for
GXP1760/GXP1780/GXP1782. Only major new features or major document updates are listed here. Minor
updates for corrections or editing are not documented here.
Firmware Version 1.0.0.13
This is the initial version for GXP1760/GXP1780/GXP1782

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GXP17xx User Guide
GUI INTERFACE EXAMPLES
http://www.grandstream.com/sites/default/files/Resources/gxp17xx_web_gui.zip
1. Screenshot of Login Page
2. Screenshots of Status Pages
3. Screenshots of Accounts Pages
4. Screenshots of Settings Pages
5. Screenshots of Network Pages
6. Screenshots of Maintenance Pages
7. Screenshots of Phonebook Pages

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GXP17xx User Guide
WELCOME
Thank you for purchasing Grandstream Small Business IP phone GXP1760/GXP1780/GXP1782
Enterprise IP Phone. GXP17xx series is a next generation small to medium business IP phone. The
GXP1760 features 6 dual-color line keys with 3 SIP accounts, 4 XML programmable context-sensitive
Softkeys, 200 x 80-pixel backlit LCD display, the GXP1780/GXP1782 supports 8 dual-color lines with 4 SIP
accounts, 4 XML programmable keys, 200 x 80-pixel backlight LCD display.
The GXP1760/GXP1780/GXP1782 contains dual network ports with PoE, EHS (Electronic Hook-Switch)
with Plantronics headsets, superb full-duplex hands-free speakerphone with advanced acoustic echo
cancellation, advanced security protection for privacy, and compatible with Grandstream UCM Features. It
is a perfect choice for small-to-medium businesses looking for a high quality, feature rich IP phone with
affordable cost.

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GXP17xx User Guide
PRODUCT OVERVIEW
Feature Highlights
The following table contains the major features of the GXP1760 & GXP1780/82:
Table 1: GXP1760/GXP1780/GXP1780 Features in a Glance
GXP1760
6 lines
200*80-pixel backlit LCD display
4 XML programmable Softkeys
8 Dedicated function Keys
5-way conference
GXP1780
GXP1782
8 lines
200*80-pixel backlit LCD display
4 XML programmable Softkeys
8 Dedicated function Keys
5-way conference
GXP1760 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1760.
Table 2: GXP1760 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6.
Network Interface
Dual switched auto-sensing 10/100 Mbps Ethernet ports with integrated PoE.
Graphic Display
200*80 pixel backlit LCD display.
Features Keys
6 line keys with up to 3 SIP accounts, 4 XML programmable context sensitive

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GXP17xx User Guide
Softkeys, 5 navigation/menu keys, 8 dedicated function keys for : PHONEBOOK,
TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOLUME.
Voice Codecs
Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, iLBC,
in-band and out-of-band DTMF(in audio, RFC2833, SIP INFO).
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets).
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup,
shared-call-appearance (SCA) / bridged-line-appearance (BLA), downloadable
phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500
records), XML customization of screen, off-hook auto dial, auto answer,
click-to-dial, flexible dial plan, Hot Desking, personalized music ringtones and
music on hold, server redundancy and fail-over.
HD Audio
Yes, HD handset and speakerphone with support for wideband audio.
Base Stand
Yes, 2 angle positions available, Wall Mountable (optional).
QoS
Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS.
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control.
Multi-Language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese.
Upgrade/Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file.
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240V, Output: +5V, 1A.
Integrated Power-over-Ethernet(802.3af).
Max power consumption : 5W.
Physical
Dimension: 231mm(W) x 167mm(L) x 86mm(H).
Unit weight: 0.925kg.
Package weight: 1.55kg.
Temperature and
Humidity
Operation: 0°C to 40°C.
Storage: -10°C to 60°C.
Humidity: 10％ to 90% Non-condensing.
Package Content
GXP1760 phone, handset with cord, base stand, universal power supply, network
cable, Quick Installation Guide, GPL license.
Compliance
FCC: Part 15 (CFR 47) Class B.
CE : EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3,
EN60950-1.
RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1

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GXP17xx User Guide
GXP1780/GXP1782 Technical Specifications
The following table resumes all the technical specifications including the protocols / standards supported,
voice codecs, telephony features, languages and upgrade/provisioning settings for GXP1780/GXP1782.
Table 3: GXP1780/GXP1782 Technical Specifications
Protocols/Standards
SIP RFC3261, TCP/IP/UDP, RTP/RTCP, HTTP/HTTPS, ARP, ICMP, DNS (A
record, SRV, NAPTR), DHCP, PPPoE, TELNET, TFTP, NTP, STUN, SIMPLE,
LLDP, LDAP, TR-069, 802.1x, TLS, SRTP, IPv6.
Network Interface
Dual switched Ethernet ports with integrated PoE. Auto-sensing 10/100Mbps
(GXP1780), 10/100/1000Mbps (GXP1782).
Graphic Display
200*80 pixel backlit LCD display.
Features Keys
8 line keys with up to 4 SIP accounts, 4 XML programmable context sensitive
Softkeys, 5 navigation/menu keys, 8 dedicated function keys for: PHONEBOOK,
TRANSFER, CONFERENCE, HEADSET, MUTE, SEND/REDIAL,
SPEAKERPHONE, VOLUME.
Voice Codecs
Support for G.729A/B, G.711µ/a-law, G.726, G.722(wide-band), G.723, iLBC,
in-band and out-of-band DTMF(in audio, RFC2833, SIP INFO).
Auxiliary Ports
RJ9 headset jack (allowing EHS with Plantronics headsets).
Telephony Features
Hold, transfer, forward, 5-way conference, call park, call pickup,
shared-call-appearance(SCA)/bridged-line-appearance(BLA), downloadable
phonebook (XML, LDAP, up to 2000 items), call waiting, call log (up to 500
records), XML customization of screen, off-hook auto dial, auto answer,
click-to-dial, flexible dial plan, Hot Desking, personalized music ringtones and
music on hold, server redundancy and fail-over.
HD Audio
Yes, HD handset and speakerphone with support for wideband audio.
Base Stand
Yes, 2 angle positions available, Wall Mountable (optional).
QoS
Layer 2 QoS (802.1Q, 802.1P) and Layer 3 (ToS, DiffServ, MPLS) QoS.
Security
User and administrator level passwords, MD5 and MD5-sess based authentication,
256-bit AES encrypted configuration file, SRTP, TLS, 802.1x media access control.
Multi-Language
English, German, Italian, French, Spanish, Portuguese, Russian, Croatian,
Chinese, Korean, Japanese.
Upgrade/Provisioning
Firmware upgrade via TFTP / HTTP / HTTPS, mass provisioning using TR-069 or
AES encrypted XML configuration file.
Power & Green
Energy Efficiency
Universal power adapter included: Input:100-240V, Output: +5V, 1A.
Integrated Power-over-Ethernet(802.3af).
Max power consumption : 5W.
Physical
Dimension: 231mm(W) x 167mm(L) x 86mm(H).
Unit weight: 0.925kg.

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GXP17xx User Guide
Package weight: 1.55kg.
Temperature and
Humidity
Operation: 0°C to 40°C.
Storage: -10°C to 60°C.
Humidity: 10％ to 90% Non-condensing.
Package Content
GXP1780/GXP1782 phone, handset with cord, base stand, universal power
supply, network cable, Quick Installation Guide, GPL license.
Compliance
FCC: Part 15 (CFR 47) Class B.
CE : EN55022 Class B, EN55024 Class B, EN61000-3-2, EN61000-3-3,
EN60950-1.
RCM: AS/ACIF S004, AS/NZS CISPR22/24, AS/NZS 60950.1

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GXP17xx User Guide
INSTALLATION
Equipment Packaging
The following table describe the equipment packaging:
Table 4: GXP1760/GXP1780/GXP1782 Equipment Packaging
Main Case
Yes
1
Handset
Yes
1
Phone Cord
Yes
1
Power Adaptor
Yes
1
Ethernet Cable
Yes
1
Phone Stand
Yes
1
Quick Start Guide
Yes
1
GXP1760 Package Contents
Figure 1: GXP1760 Package Contents

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GXP17xx User Guide
GXP1780/GXP1782 Package Contents
Figure 2: GXP1780/GXP1782 Package Contents
Connecting Your Phone
Handset Port
RJ9 handset connector port.
Headset Port
RJ9 headset connector port (supporting EHS with Plantronics headset).
LAN Port
RJ-45 port connecting to Ethernet. 10/100Mbps for GXP1760/GXP1780
and 10/100/1000Mbps for GXP1782.
PC Port
RJ-45 port connecting to PC. 10/100Mbps for GXP1760/GXP1780 and
10/100/1000Mbps for GXP1782.
Power Jack
5V DC Power connector port.
To set up the GXP1760/GXP1780/GXP1782, follow the steps below:
1. Attach the phone stand or wall mount to the slots on back of the phone.
2. Connect the handset and main phone case with the phone cord.
3. Connect the LAN port of the phone to the RJ45 socket of a hub/switch or a router (LAN side of the
router) using the Ethernet cable.
4. Connect the 5V DC output plug to the power jack on the phone, then plug the power adapter into an
electrical outlet. If PoE switch is used in step 3, this step could be skipped.
5. The LCD will display provisioning or firmware upgrade information. Please wait for the date/time
display to show up before continuing.
6. Use the keypad configuration menu or phone's embedded web server (Web GUI via IP address in web
browser) for further configuration on the phone.

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GXP17xx User Guide
GETTING STARTED
Idle Screen
GXP1760/GXP1780/GXP1780 screen displays differently depending on whether the phone is idle or in
use (active). The following figure shows the idle screen of GXP1780/GXP1782 as example.
Figure 3: GXP17xx Idle Screen
The following table describes the items displayed on GXP1760/GXP1780/GXP1782 idle screen.
Table 5: LCD Display Definitions
Date and time
Displays the current date and time. It can be synchronized with Internet time
servers.
Network icon
Shows the status of network. It will indicate whether the network is down or
starting.
Status icon
Shows the status of the phone for registration status, call features and etc. using
icons as shown in the next table.
Line status
indicator
Displays the name of the account that is in use.
Softkeys in idle
screen
The Softkeys are context sensitive and will change depending on the status of
the phone. Typical functions assigned to Softkeys are:
Next
Toggles between different idle screens. For example, for GXP1760 &
GXP1780/82, pressing most left softkey (switch screen) will toggle among
default idle screen, Virtual Multi-Purpose Keys.
Redial
Redials the last dialed number when dialed call log exists.
ForwardAll
Unconditionally forwards the phone line (account 1) to another phone.

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GXP17xx User Guide
Missed
Shows up unanswered calls to this phone.
Softkeys in call
screen
The Softkeys are context sensitive and will change depending on the call status
of the phone. Here are the main Softkeys in call screen.
Redial
Redials the last dialed number after off hook when there is existed call log.
Dial
Dials the call out after off hook and entering the number.
Answer
Answers the incoming call when the phone is ringing.
Reject
Rejects the incoming call when the phone is ringing.
EndCall
Ends the active call.
Transfer
Transfer softkey will show up after pressing TRAN button and entering
transfer target number. Press Transfer softkey to do blind transfer.
Split
In auto-attended transfer mode, after establishing the second call, press Split
to quit transfer and go back to normal talking status.
ConfCall
Conferences the active calls.
ReConf
Re-establish the conference among the calls on hold.
Special Softkeys
(only when device
integrated with
ucm61xx)
CallPark
When the phone dials out, the CallPark softkey will display on screen. To
park the call, press it to park the call on available parking lot.
RecordOn
During an active call, the RecOn softkey will display on screen. Press it to
trigger UCM call recording.
RecordOff
During an active call, after RecOn softkey is pressed and call recording
starts, RecOff softkey will appear on screen. Press it to stop call recording on
UCM.
Note: Please refer to UCM61xx User Manuals for the UCM configurations.

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GXP17xx User Guide
GXP1760/GXP1780/GXP1782 LCD Icons
Registration Status.
Solid – Registered.
Hollow – Unregistered.
Handset Status.
Off - Handset On Hook.
On - Handset Off Hook.
Speaker Status.
Off - Speaker Off.
On - Speaker On.
Headset Status.
Off - Headset Off.
On - Headset On.
Mute Status.
Off - The Active Call Is Not Muted.
On - The Active Call Is Muted.
Call Forward Status.
Off - Call Forward Feature Disabled.
On - Call Forward Feature Enabled.
DND Status.
Off - Do Not Disturb Disabled.
On - Do Not Disturb Enabled.
SRTP Status.
OFF - SRTP is not used.
ON - SRTP is being used.

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GXP17xx User Guide
Using The Keypad
Figure 4: GXP1760 Keyboard
Figure 5: GXP1780/GXP1782 Keyboard
Contact
Transfer
Navigation Keys
Line Keys
Softkeys
Headset
Mute
Volume
Standard Keypad
Speaker
Send
Menu/Ok key
Conference
Contact
Transfer
Navigation Keys
Line Keys
Softkeys
Headset
Mute
Volume
Standard Keypad
Speaker
Send
Menu/Ok key
Conference

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GXP17xx User Guide
Table 6: GXP17xx Keypad Buttons
Line Key
Switch between line 1 and line 2.
Solid Green：Calling, Talking.
Flash Green：Call on hold.
Flash Red：Incoming call.
Softkeys
The Softkeys are context sensitive and will change depending on the status of
the phone.
Navigation Keys:
When entered the menu:
Press the UP/DOWN keys to scroll through menu options.
Press the LEFT key to go back to the previous menu.
The RIGHT key has no function.
In Idle:
Press the UP key to view missed calls.
Press the DOWN key to view dialed calls.
Press the RIGHT key to view answered calls.
Menu/OK Key:
In Idle:
Press to enter the main menu.
Confirm the current selection or the inputted info.
Off hook:
Switch between outgoing call and paging call.
Contacts: Press to view and edit contact information.
Mute: Press to mute or unmute the call.
Headset: Press to switch to headset mode.
Transfer: Press to transfer call.
Conference: Press to conference call.
Speaker.
Send/Redial.
Volume.