Grandstream Networks GXV3370 User manual

Grandstream Networks, Inc.
GXV3370/3380/3350
IP Multimedia Phone for AndroidTM
BroadWorks BLF User Guide

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User Guide
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Table of Contents
INTRODUCTION.............................................................................................................3
OVERVIEW OF FUNCTIONS.........................................................................................4
Auto Provision the BLF List on the Phone.............................................................................................4
Visual Indicators.....................................................................................................................................7
Directed Call Pickup...............................................................................................................................8
Call Parking Notification.........................................................................................................................9

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Table of Tables
Table 1: The BLF Indicators Status in Different Scenarios...........................................................................7
Table of Figures
Figure 1: Configure the SIPAccount Settings...............................................................................................4
Figure 2: Configure Special Feature Option .................................................................................................5
Figure 3: Programmable Key General Settings............................................................................................5
Figure 4 Programmable KeysApp on LCD...................................................................................................6
Figure 5: BLF Entries on Programmable Key Widget...................................................................................6
Figure 6: BLF Indicators Status ....................................................................................................................7
Figure 7: Configure BLF Call Pickup Prefix ..................................................................................................8
Figure 8: Directed Pickup on Programmable Key.........................................................................................9
Figure 9: Call Parking Notification on Programmable Key App ..................................................................10

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INTRODUCTION
Busy Lamp Field (BLF) feature allows an end user, such as attendant, to monitor the hook status of a list of
users. This document serves as an end user guide on how to configure Grandstream GXV3370/3380/3350
Multimedia phones for BroadWorks Busy Lamp Field feature. How to configure BLF on BroadWorks
Application Server is out of the scope of this document.

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OVERVIEW OF FUNCTIONS
Grandstream GXV3370/3380/3350 Enterprise Multimedia Phone for AndroidTM supports the BroadWorks
Busy Lamp Filed feature. GXV3370/3380/3350 support this feature by changing the frame color of the
block icons, associated with the monitored user, on the Account/Programmable Key widget. Additionally,
the phone system is also able to pick up the calls to the monitored extensions.
Auto Provision the BLF List on the Phone
Configuring the GXV3370/3380/3350 Multimedia Phones to work with BroadWorks Busy Lamp Field
feature is straightforward. First configure the SIP account settings just as you would for a normal SIP
account. Then after the SIP account is registered with BroadWorks server, fill in the Eventlist BLF URI
under the Programmable Key General Settings page of the web UI. The detail steps are listed below:
1. Configure the SIP Account Settings under Account Settings →General Settings:
Figure 1: Configure the SIP Account Settings

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2. Configure Special Feature to “BroadSoft”, under Account →Advanced Settings, as the figure
shows below:
Figure 2: Configure Special Feature Option
3. Configure web UI →Applications →Programmable Key →Programmable Key General Settings
→Eventlist BLF URI.
Note: Instead of configuring the ID and domain name, the URI needs to include the ID only. For
example, if the BLF URI is [email protected]et, it only needs to fill blf1025 in the box.
After saving and rebooting, the BLF entries will be provisioned to the Programmable Key widget
automatically.
Figure 3: Programmable Key General Settings
4. From LCD, open the Programmable Keys app.

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Figure 4 Programmable Keys App on LCD
5. The following screenshot is an example of the BLF entries provisioned on the Programmable Key app
on LCD:
Figure 5: BLF Entries on Programmable Key Widget

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Visual Indicators
The phone system can notify the end user the hook status of the monitored extension by changing the icon
color and status.
For example, the screenshot below shows the BLF indicators’ status when the extension 1014 places a
call to the extension 1025. While the extension 1025 is ringing, the caller 1014’s indicator is blinking green
and the callee 1025’s indicator is blinking red. On the account widget, the indicators’ status is same as the
ones on the Programmable Key widget.
Figure 6: BLF Indicators Status
The following table shows the BLF indicator status in different scenarios, it requires the monitored
extension to enable the BLF feature:
Table 1: The BLF Indicators Status in Different Scenarios
Monitored extension
behavior
BLF indicator status
(Programmable
Keys in app)
BLF key status
(Programmable Keys
in account widget)
BLF key status
(GBX20 extension
board)
Idle
Solid green
Solid green
Solid green
Placing a call
Blinking green
Blinking green
Blinking green
Ringing
Blinking red
Blinking red
Blinking red
During a call
Solid red
Solid red
Solid red
Hold the call
Solid red
Solid red
Solid red
Call Park
Solid green
(With “P” sign)
Solid green
(With “P” sign)
Solid green
(With “P” sign)

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Monitored extension not
registered/BLF subscription
failed
Off
Off
Off
Directed Call Pickup
Directed call pickup feature allows the GXV33XX phone system to be able to answer the calls to the
monitored users. This feature is very useful for the attendant to help the specified callees to answer the call
if the callees are not available to answer it.
For the BroadWorks system, it requires to dial the specified prefix ahead of the monitored extension to
directed pick up the call. Thus, the end user must configure the prefix to GXV33XX to implement this
feature.
The following screenshot shows the *97 is configured as the prefix under the Programmable Key General
Settings page:
Figure 7: Configure BLF Call Pickup Prefix
Then, when the monitored user’s indicator is blinking red, namely there is an incoming call, the GXV33XX
phone user should tap the “Busy Lamp Field” icon to answer the call for the monitored user.
The red dot in the following screenshot is the area, which the end user could tap to directed pick up the
call:

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Figure 8: Directed Pickup on Programmable Key
Call Parking Notification
GXV33XX phones can display a parked indicator for the monitored extensions if an active call is parked on
it. The “P” letter sign in the following figure represents a call is parked on the monitored extension 1027.
And it will be turned off once the parked call is retrieved.
The “P” letter sign also can be shown on the account widget on the LCD.