Grundfos CIU 501 User manual

Grundfos Remote Management (GRM)
CIM 500, CIU 500, CIU 501
Installation and operating instructions
GRUNDFOS INSTRUCTIONS

English (GB)
2
English (GB) Installation and operating instructions
Original installation and operating instructions.
CONTENTS Page
1. Symbols used in this document
2. Definitions and abbreviations
1. Symbols used in this document 2
2. Definitions and abbreviations 2
3. Introduction 3
4. Preparing for installation 5
5. Logging on 6
5.1 Navigation 6
6. GRM data communication 9
7. Overview 10
8. Schedule for alarm distribution 11
9. Reports 13
10. Event log 14
11. Service 15
12. Admin, user administration 16
13. Alarms 17
13.1 Heartbeat 17
14. I/O module 18
15. Ethernet LED on CIM/CIU 500 (left) 20
16. GENIbus LED of the CIM/CIU500 (right) 21
17. Fault finding the product 21
18. Disposal 21
Warning
If these safety instructions are not
observed, it may result in personal injury.
Caution
If these safety instructions are not
observed, it may result in malfunction or
damage to the equipment.
Note
Notes or instructions that make the job
easier and ensure safe operation.
CIM Communication interface module
(GPRS data logger)
CIU Communication interface unit
GENIbus Proprietary Grundfos fieldbus
standard
GRM Grundfos Remote Management
I/O module I/O module in the CIU 50X unit
LED Light-emitting diode
MAC Media access control
SIM Subscriber identity module

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3. Introduction
Grundfos Remote Management (GRM) is an
internet-based remote monitoring, management and
reporting system for pump installations. It provides
remote access to data from pumps, pump controllers
and auxiliary equipment like sensors and meters.
Data from pump installations is transferred to a
central database and published to subscribers on a
secure web server. Users have access to data from
pump installations that are registered to their own
account.
Fig. 1 Grundfos Remote Management
A fully configured system account contains maps
and system drawings that provide an overview of
your pump installations. It also has a schedule to
direct alarms to users when they are on duty, and it
contains a service log for all your pumps. This user
manual guides you through the process of
configuring your account and connecting pump
installations to your account.
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Alarms
GRM server
GRM backup
GENIbus network
Grundfos controllers Sensors SP TP Any standard pump
Reports, status
trend data
Status
CIU500
(Router)
Legend
Internet
SMS

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A fully configured Grundfos Remote Management
system appears from fig. 2.
Fig. 2 Example of an account in Grundfos Remote Management
In the following, the tabs at the top of the user
interface will be described in the order that the
system is to be set up.
To get started using the system, we recommend you
to read these instructions and carefully follow the
setup procedure.
Other relevant documentation
Separate installation and operating instructions are
available for the hardware:
• CIM 500 Ethernet module:
http://net.grundfos.com/qr/i/98407037
• CIU 500 communication interface unit:
http://net.grundfos.com/qr/i/96846337
• CIU 500 communication interface unit (quick
guide): http://net.grundfos.com/qr/i/96846333
• Multipurpose I/O module:
http://net.grundfos.com/qr/i/98470828
The functionality of Grundfos Remote Management
is continually improved and enhanced. Information
about new features is found online in the system.
This manual contains all the information you need for
initial setup of your user account in Grundfos
Remote Management.
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Note
We recommend you not to use Grundfos
Remote Management as the only means of
monitoring and control in systems where
malfunction for a short period of time has
severe consequences. The system is
never more reliable than the network used
for data communication.

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4. Preparing for installation
Before setting up your installation on GRM, make
sure that you have completed the following steps:
1. Write down the MAC address of the CIM 500.
Note: You can find the MAC address on a sticker
on the CIM 500 (the address with the lowest last
digit). You can also find it on the package in
which your CIM/CIU 500 was delivered in. You
will need this address when setting your
installation in GRM.
2. Select the GRM IP protocol on the CIM 500: set
the rotary switch to position 4.
3. Connect the CIM 500 to your GENIbus network.
4. Connect sensors and other equipment to the I/O
module of the CIU 50X (optional).
5. Connect the CIM 500 to your internet network.
If you are using a 3G/4G router, insert a SIM card
in the router and connect the router to the CIM
500 via an Ethernet cable.
6. Connect and switch on the power supply.
7. Check that the LED to the left on the CIM/CIU
500 change to permanently green, which
indicates that a connection to GRM is
established. This will take a couple of minutes.
You are now ready to register the CIM 500 on the
GRM server and to set up the application you want to
have monitored by the GRM system.

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5. Logging on
To log on to the GRM server system, go to https://
remotemanagement.grundfos.com.
You will be prompted for user name and password.
Current users of the Grundfos Extranet can log on
with their Extranet user name and password. New
users will receive an e-mail with log-on details.
If you do not have a user name and a password,
contact your local Grundfos company, or send an e-
mail to [email protected].
When you log on for the first time, a navigation tree
will appear. See fig. 3.
The basic steps in setting up an account are
described in the following section.
5.1 Navigation
To provide an overview of the installations monitored
by the GRM system, a navigation tree is used.
Fig. 3 Navigation tree
The navigation tree is divided into three levels:
5.1.1 Account level
At the account level, you will find the name and
details of your account.
5.1.2 Section level
At the section level, it is possible to create several
sections. Sections are logical groups of one or more
installations.
At the installation level, you will find the devices that
are monitored. An installation is defined by a modem
monitoring one or more bus devices or sensors.
Adding a section
1. Right-click [Account name].
2. Click [Add].
Fig. 4 Adding a section
When you have created the section, you can add an
installation to the section.
5.1.3 Installation level
An installation is always added to a section and
consists of a communication device and a number of
monitored devices, normally a CIM 500 and at least
one GENIbus device (Grundfos pump, pump
controller or I/O module).
Adding an installation
1. Right-click the section name.
2. Click [Add].
Fig. 5 Adding an installation
The setup of an installation is a four-step procedure:
1. Create an installation.
2. Set up the installation.
3. Configure and connect the installation.
4. Configure alarms and warnings.
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Pos. Level
1 Account
2 Section
3 Installation
1
2
3
Note
Sections could, for example, reflect a
geographical segmentation of the entire
monitored network or segmentation
according to area of expertise or
responsibility of a group of persons.
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Step 1: Create an installation
• Select "Register a new Grundfos CIM500 or
CIU50X based Communication Device".
Fig. 6 Registering a communication device
• Enter the MAC address of the CIM 500
Fig. 7 Entering the MAC address
• Click [Test connection]. The test takes a few
minutes. The server configures the CIM interface
for use in the GRM system.
If the server has connected successfully, you are
notified and can proceed to Step 2: Set up the
installation.
If the server does not get a response from the CIM
interface within two minutes, the attempt to connect
times out, and you get a fault notification. See
section 17. Fault finding the product.
Step 2: Set up the installation
Enter a name for your installation, and select the
application type that best characterises the
installation. This will provide the system with
information on, for example, the type of report that is
relevant for this installation.
Fig. 8 Name and type of installation
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Step 3: Configure and connect the installation
Click [Discover devices] to initiate a scan of the
network of GENIbus devices connected to the CIM
500.
Once the scan is completed, you will see a list of
connected devices (pumps, controllers or modules)
together with their address in the network.
Fig. 9 Discovering GENIbus devices
Step 4: Configure alarms and warnings
Alarms and warnings that can be received from each
type of device on the monitored network will be
listed. It is possible to select which alarms you want
to receive and how they are to be sent.
Fig. 10 Selecting the dispatch mode for alarms and warnings
When you click [Finish], the server transmits your
monitoring configuration to the CIM 500, and the
installation is completed.
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Icon Description
Both e-mail and SMS alarms have been disabled.
An e-mail is sent to the user when the alarm or warning is active.
An SMS is sent to the user when the alarm or warning is active.
An e-mail and an SMS is sent to the user when the alarm or warning is active.
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6. GRM data communication
This section describes how data communication and
data collection work in Grundfos Remote
Management.
We distinguish between four different types of data:
Data type Description
Sample data
These data are used to create trend curves and reports.
They are stored in the CIM 500 and sent every 30 minutes to the server.
Sample data can be minimum, maximum and average value of system characteristics, such
as flow rate, head, temperature, etc.
Event data
These data are real-time data. They tell you what is going on in the installation right now.
The data are collected and displayed when you establish a connection to the installation.
They are updated approximately every 5 minutes.
Alarm data
Alarm data are a special type of event data. When a CIM 500 sends an alarm to the central
server, it also delivers a snapshot of event data present for that installation at the time the
event occurred.
Manage
commands
You can send configuration and control commands to a GENIbus device directly via the GRM
user interface.

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7. Overview
Fig. 11 Overview
In this view, it is possible to insert images at account
and section levels, for example maps and system
drawings displaying the location and layout of pump
installations.
Supported formats are *.png, *.jpg and *.gif. We
recommend file sizes below 250 kb to optimise the
performance of the web server. Largest permissible
file size is 10 Mb.
Fig. 12 Uploading an image and placing sections on the image
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8. Schedule for alarm distribution
Fig. 13 Schedule
One of the key features of GRM is the ability to
distribute alarms from monitored pumps and
controllers according to a centrally maintained
schedule.
The distribution of alarms from the GRM server is
based on week schedules and alarm teams. It is
possible to create any number of week schedules in
the system.
Once the week schedule has been assigned to a
section, all alarms and warnings from installations in
that section will be distributed to users according to
the assigned schedule.
The first thing to do is to create your alarm team(s).
Fig. 14 Alarm team
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Note
A week schedule is not active until it has
been assigned to a section.
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To assign a week schedule to a section, right-click
the section name, and select the week schedule
from the drop-down list.
Fig. 15 Assigning a week schedule
Fig. 16 Example of week schedule
All GRM users are potential members of an alarm
team. Users that have entered a mobile phone
number on their account details are able to receive
alarms via SMS.
If there is no mobile phone number registered for a
user, the e-mail address is the only way of delivering
alarms.
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Note
You can make as many week schedules as
you like. They are not activated until you
assign them to a section.
Different sections may operate on different
week schedules.

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9. Reports
Fig. 17 Reports
The system contains a report engine that will
automatically generate summation reports. The
contents of the reports depend on the application.
The reports will typically run on a monthly basis and
deliver an output which can be downloaded to a
spreadsheet.
Fig. 18 Example of generated reports
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10. Event log
Fig. 19 Event log
The event log provides a full history of events and
interactions related to each monitored device.
The event log provides a record of the following:
•alarms
• warnings
• cleared alarms and warnings
• user acknowledgement of alarms and warnings
• remote-control commands issued by a user
• service warnings
• comments entered manually by a user.
All events are time-stamped when they are received
by the server, and user-initiated events are stamped
with the user’s system ID. The event log can be
downloaded to a spreadsheet.
Fig. 20 Event log
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11. Service
Fig. 21 Service
This tab provides a tool to manage service of pump
installations. The basic functionality keeps track of
the total number of operating hours for each of the
pumps monitored by the system. For some products,
the number of starts is also monitored.
You can set thresholds for each service parameter
and be notified automatically via e-mail when a
threshold is met. It is also possible to set a date on
which you want to be notified if your service strategy
is based on a time interval.
When a new pump is detected by the CIM interface,
an entry for that pump is automatically created under
the service tab.
If you enter the product number of the monitored
Grundfos pump, you will have direct online access to
documentation, including service videos, pump
curves, etc.
Fig. 22 Example of a service log entry
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12. Admin, user administration
Fig. 23 Admin
Under this tab, you will find the functionality to create
new users and to maintain the data of each
registered user of the system.
To create a new user, fill in the following:
• first name
• second name
• e-mail.
This is the minimum information required to create a
new user in Grundfos Remote Management.
The field "Mobile" is optional. This number will be
used to send SMS alarms to the user, if registered as
an alarm recipient on a schedule.
Fig. 24 Creating a new user
Now select the appropriate user access level. Users
can be assigned different access levels, depending
on their intended use of the system.
There are three different access levels:
• full access
• operator access
• read-only access.
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Full access
A full-access user has access to all features of the
system, for example to view the following:
• current status of the system
• trend curves
• reports
• event log
• service log.
A full-access user can operate the system via remote
access, i.e.
• reset the system
• perform remote start/stop
• change settings
• manage administration rights.
A full-access user can create, change or delete a
section, an installation, a user account, etc.
We recommend that you only have one or two full-
access users.
Operator access
An operator is able to remote-control installations,
for example perform the following:
• remote resetting
• remote start/stop of a pump
• change of setpoint for system pressure.
Operators are users that you would normally also
trust with physical access to the monitored systems.
Read-only access
Read-only users can view the following:
• current status of the system
• trend curves
• reports
• event log
• service log.
This group of users cannot change settings and
affect the operation of an installation.
Read-only users would normally access the system
in order to analyse the performance. Users who are
intended to receive SMS alarms only, not to access
the system, should be created as read-only users.
Language
Select the user’s preferred language from the list of
available languages.
Time zone
Enter the time zone in which an alarm schedule is
used. This feature of the system makes it easy to
work with alarm teams in different time zones.
Observe the following:
• Place installations in the same time zone in the
same folder.
• Set the right time zone for the alarm schedule
you assign to the section.
If you do not operate with service teams across
different time zones, just use the default setting.
13. Alarms
By default the CIM interface transmits alarms
generated by a monitored GENIbus device to the
central server. There are, however, also some other
alarms available.
13.1 Heartbeat
The alarm text "Communication fault, missing
heartbeat" is a server-generated alarm message that
informs you that a CIM interface has failed to
routinely contact the central server.
Recommended actions to take when this alarm is
received:
1. Log on to the GRM, and attempt to connect to the
installation.
2. Check the status of the Ethernet connection on
the port of your CIM 500 and any connected
router or network device.
3. Check the power supply to the installation.

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14. I/O module
The I/O module in the CIU 50X is designed
especially for use in Grundfos Remote Management.
Pumps without GENIbus connection are connected
and monitored via the I/O module. When a digital
input is specified to monitor a pump during
configuration of the I/O module, a pump log will be
created under the Service tab.
The I/O module enables you to monitor sensors,
meters, standard pumps, etc. and to remote-control
a relay and an analog output (0-10 V) from your
internet browser.
Fig. 25 Example of graphical display of monitored sensors
The I/O module has two configurable inputs (analog/
digital) set by use of jumpers.
The configurable inputs can be set as the following:
• digital signal
• analog signal (0-10 V)
• analog signal (4-20 mA)
• analog signal (0-20 mA).
The I/O module has one Pt100/Pt1000 sensor input
and one analog output.
For further information about the I/O module, see
installation and operating instructions for the I/O
module in the CIU 50X.
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Once you are online with your application, you can
perform the following actions:
• Set up names for all input types.
• Scale information for the analog inputs.
• Set alarm thresholds for analog inputs.
• Define digital inputs for alarm detection.
• Define digital inputs to count pulse signals.
• Define digital inputs to monitor operations, i.e.
log operating hours and number of starts of a
connected pump.
On the basis of the above definitions, a graphical
user interface is generated complete with the option
of seeing trend data for the monitored I/O devices.
Fig. 26 Example of graphical display of data from monitored sensors
GENIbus I/O modules are available from Grundfos if
you need additional I/O functionality.
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15. Ethernet LED on CIM/CIU 500 (left)
LED status Location Description
Flashing red No connection to GRM.
Flashing green Startup period of 120 seconds. The CIM
500 initiates communication with GRM.
Permanently green Connection to GRM established.
Flashing green
... ... ... ...
(3-second intervals)
Data transmitting to GRM server.