Harmar Mobility HELIX User manual

24SEP2021 | 610-00039-01 REV D
HELIX
CURVED
STAIRLIFT
OWNER’S
MANUAL

From all of us at Harmar, thank you for placing your trust in our
products and allowing us to be a part of your journey.
For more than 20 years we have been committed to creating
products that help you maintain independence. With a drive to
empower people to live as they choose, Harmar Lifts Lives.
Beyond stairlifts, like the one you’ve purchased, Harmar designs
and manufactures vehicle lifts, vertical platform lifts and more.
We strive to be the leading provider of lift assisting technology
in your home and on the road.
Visit harmar.com or speak to your dealer about the other
solutions available from Harmar.
THANK YOU

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TABLE OF CONTENTS
HELIX CURVED STAIRLIFT
TABLE OF CONTENTS
SAFETY ........................................................................................4
Safety Denions....................................................... 4
Special Cauons ....................................................... 4
INTRODUCTION ...................................................................... 5
Device Name: Helix .................................................. 5
Read and Understand ............................................... 5
Purchasing Informaon ............................................ 5
Code Statement ....................................................... 5
Key Stairli Features ................................................ 6
OPERATION ............................................................................. 7
Power Supply ........................................................... 7
Remote Control ........................................................ 7
Mid Level Parking ..................................................... 7
MAINTENANCE AND CARE ............................................... 8
Baery ...................................................................... 8
Care and Cleaning .................................................... 8
Maintenance/Service Record ................................... 9
TROUBLESHOOTING .......................................................... 10
Major Faults ........................................................... 10
WARRANTY............................................................................. 12

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SAFETY
HELIX CURVED STAIRLIFT: SECTION 1
!
Indicates a situation which can cause damage to
the lift and/or the environment, or cause the lift to
operate improperly.
NOTICE
Indicates a hazardous situaon that, if not avoided,
could result in minor or moderate injury.
CAUTION
!
Indicates a hazardous situaon that, if not
avoided, could result in death or serious injury.
WARNING
!
SECTION 1
SAFETY
SAFETY DEFINITIONS
This safety alert symbol appears with
safety statements. It means attention,
become alert, your safety and the
safety of others are involved! Please
read and abide by the message that
follows the safety alert symbol.
NOTE: Indicates a condition that should be followed in
order for the lift to function in the manner intended.
SPECIAL CAUTIONS
!Pay attention to the following Special
Cautions while operating the stairlift.
• Do not exceed the maximum payload capacity of
350 lb.
• Make sure any obstructions are cleared from
underneath the lift before use.
• Do not disable any safety equipment or switches
supplied with this lift.
• Do not attempt to service the lift. Contact a
certified Harmar dealer for assistance.
• Do not allow children to operate or play around
the lift.
• This product is designed only for liing people
within the specied load capacity. Do not use it for
freight or any other purpose.
• Read all instructions in this manual before
operating the lift.

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INTRODUCTION
HELIX CURVED STAIRLIFT: SECTION 2
SECTION 2
INTRODUCTION
DEVICE NAME: HELIX
Indications of Use: The intended use of the Helix is
the transfer of patients or mobility impaired persons
up and down levels of a residence or commercial
building.
READ AND UNDERSTAND
This manual provides instructions for proper use
and maintenance of the Helix curved stairlift. Please
refer to the installation manual for installation
instructions. Any alterations to the equipment
without written authorization by the manufacturer
is prohibited and will void the warranty.
WARRANTY
Please advise the owner of the Helix stairlift to fill
out the separate warranty form, located on page 13
of this manual, and return it within ten (10) days of
installation to register the lift.
TECHNICAL SPECIFICATIONS
Contact the LiSquad technical service department
at 800-833-0478 or email [e-mail] for any
quesons regarding the installaon or usage of this li.
CODE STATEMENT
Code requirements for Helix curved stairlifts may
vary depending on location. It is the installer’s
responsibility to contact their state, city or local
code enforcement office and determine all the
regulations the lift and installation are subject to.
This must be done before installing the lift.
COMMERCIAL
4 INCLINED STAIRWAY CHAIRLIFTS
Section 4 applies to inclined stairway chairlifts
installed in locations other than in or at a private
residence for use by the mobility impaired.
4.1 Runways
4.1.1 Lifts shall be installed so that means of egress
is maintained as required by the authority having
jurisdiction.
4.1.2 The structure on which the equipment is
installed shall be capable of safely supporting the
loads imposed.
4.1.3 The installaon of electrical equipment and
wiring shall conform to the requirements of NFPA 70.
4.6.4 Footrest Clearance. At no point in its travel
shall the edge of the footrest facing the upper
landing be more than 600 mm (24 in.) above the
step or landing as measured vertically
RESIDENTIAL
7 PRIVATE RESIDENCE INCLINED STAIRWAY
CHAIRLIFTS
Section 7 applies to inclined stairway chairlifts
where installed in or at a private residence for use
by the mobility impaired.
7.1 Runways
7.1.1 The structure on which the equipment is
installed shall be capable of safely supporting the
loads imposed.
7.1.2 The installaon of electrical equipment and
wiring shall conform to the requirements of NFPA 70.

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INTRODUCTION
HELIX CURVED STAIRLIFT: SECTION 2
KEY STAIRLIFT FEATURES
The Helix stairlift can be folded at its parking position to save space.
The distance between rail and wall is much smaller, compared to other stairlifts. And, the maximum angle of
inclination is higher than any other stairlift system. The high quality construction allows the use over most
barriers and can be used in a home or a business with two, or more floors.
1. Retractable seat belt
2. Emergency stop (optional)
3. Footrest with obstruction sensors
4. Seat swivel release bars
5. Obstruction sensors for the rail and step
6. Folding armrests
7. Folding seat
8. Key lock (optional)
9. Power switch
10. Status light
Red: Major fault
Yellow: Obstruction
Green: Ready
11. Power light
12. Charging light
13. Diagnostic port
1
2
3
4
5
6
7
8
9
10
11
13
12

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OPERATION
HELIX CURVED STAIRLIFT: SECTION 3
SECTION 3
OPERATION
1. Fold down the armrests and seat before using
the lift.
2. Tighten seat belt.
3. Start moving the lift by using the rocker button
on the armrest, push the rocker button in
the direction you want to ride and maintain
pressure until the lift reaches its final position
and stops automatically.
4. Use the seat swivel handle to turn the seat to
dismount after it has reached the final stop (top
position). It is now possible to fold up the foot
support, seat, and armrests to save space.
5. Ensure that the key switch (optional) is “On”.
When the lift is turned “On” a green light on the
chassis and a single audible beep will indicate
that the lift is ready for use.
NOTE: A seat swivel locking device on the seat prevents
the lift from being operated unless the seat is in its
operating position.
POWER SUPPLY
The stairlift should be kept fully charged at all times.
When the lift stops at an upper or lower landing it
will charge automatically. The charger should be left
plugged in at all times and the lift may be left on
charge. A green light indicates the supply is on.
NOTE: The unit will beep if it is not charging.
REMOTE CONTROL
The remote control allows the stairlift to move from
its parked position. Press the up or down button
for the desired direction. Keep the button pressed
until the lift reaches its final position and stops
automatically.
Before using the remote, always check that no one
is in the process of geng on or o the li. The
remote can move the unit when it is not in sight.
WARNING
!
NOTE: When the stairlift stops in the parked position,
ensure that the charger light is lit. It indicates the lift has
stopped in the correct charging position.
Always use the seat belt when using the li.
WARNING
!
MID LEVEL PARKING
When the unit comes in contact with the mid-level
charger, it will stop for about 3 - 5 seconds. If the
remote or toggle is released at that point, the lift
will charge at that location.

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MAINTENANCE
HELIX CURVED STAIRLIFT: SECTION 4
SECTION 4
MAINTENANCE
To clean the rail, use a moistened cloth, if necessary.
The seat can be wiped gently, using a soft cloth and
a mild detergent.
For many years of enjoyable use, we recommend
that the mechanical and electrical safety equipment
of the lift be regularly inspected and maintained by
a certified Harmar technician.
6-MONTH
MAINTENANCE CHECKLIST
(INDOOR & OUTDOOR UNITS)
CHASSIS & RAIL
Clean rail with mild soap and water
Lubricate rail teeth with white lithium grease
lightly
Clean out sprocket cover
Touch up any scratches with paint
Check upper rollers (wear, cracks, rolling)
Check lower rollers (wear, cracks, rolling)
Lubricate seat swivel, seat hinge and footrest
Check sealant on all legs (outdoor units only)
Apply corrosion block on chassis and exposed
metal (outdoor units only)
SAFETY SWITCHES
ENSURE SWITCHES ARE WORKING BY
ACTIVATING EACH CONDITION
Seat (locking and seat cut-off switch)
Footrest Up (lift stops in up direction)
Footrest Down (lift stops in down direction)
Rail Guard Up (lift stops in up direction)
Rail Guard Down (lift stops in down direction)
Step Guard Up (lift stops in up direction)
Step Guard Down (lift stops in down direction)


Oponal Emergency Switch On
Oponal Emergency Switch O
(lift runs
up and
down with
Emergency
Stop button
in run
position and
does not run
when in stop
position)
Oponal Key Switch
Chassis Lights On (power light "ON" when "I"
is pushed on power switch)
Chassis Lights O (power light "OFF" when
"O" is pushed on power switch)
Oponal Overspeed check (ensure it fires and
disables the power)

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MAINTENANCE
HELIX CURVED STAIRLIFT: SECTION 4
CHASSIS STOP
Up Primary
Up Final
Down Primary
Down Final
Test Remotes (up and down buttons)
CHARGING STATION CONTACTS
Top (voltage reading)
Bottom (voltage reading)
Charger functionality & voltage
GEAR RACK SAFETY STOP
Top (check tightness of stop)
Bottom (check tightness of stop)
MOUNTING BOLTS
Check all rail bolts for tightness
Check all leg bolts for tightness
ANNUAL CHECKLIST
(INDOOR & OUTDOOR UNITS)
Same as 6-month maintenance
Replace batteries
Replace batteries on remotes

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MAINTENANCE
HELIX CURVED STAIRLIFT: SECTION 4
Date Time
Type of Service (check all that apply) Notes, Nature of Service/Accident, Parts Replaced,
Warranty Technician
Check Repair Maint. Accident
MAINTENANCE/SERVICE RECORD
ASME 18.1-2017 requires that a log is kept of all service and maintenance performed on this lift in residential
and commercial applications. This includes a record of all accidents and a weekly operational check. Refer to
“Install and Service Manual” for operational check list. To ensure optimal performance it is recommended that
this log is kept for residential applications as well.

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TROUBLESHOOTING
HELIX CURVED STAIRLIFT: SECTION 5
MAJOR FAULTS
SECTION 5
TROUBLESHOOTING
If the lift does not operate, diagnose the problem by observing the LED status light on the lift and listening to
the beeps emitted. A red LED status light indicates a possible problem.
Note: The unit will beep once when turned on. Beeps should be counted after the unit is turned on and the first
audible beep.
Number of Beeps
Runaway 1
No 12-volt power on the board 2
Conflicting switches FOOTREST UP and FOOTREST DOWN 3
Conflicting switches OBSTRUCTION UP and OBSTRUCTION DOWN 4
Conflicting switches FOOTREST UP and OBSTRUCTION DOWN 5
Conflicting switches FOOTREST DOWN and OBSTRUCTION UP 6
Conflicting switches STOP UP and STOP DOWN switches both detected 7
Conflicting switches STOP UP and STOP DOWN switches both NOT detected 8
FINAL LIMIT switch detected 9

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WARRANTY
HELIX CURVED STAIRLIFT: SECTION 6
SECTION 6
The li came with a separate warranty form on page
13. To register the li, the warranty form must be
returned within ten (10) days of installaon. This
warranty policy page must remain in the owner’s
manual for future reference. Do not tear out this page.
Dealer/Installer Name:
Address:
Phone:
E-Mail:
The installation date and serial # of the lift will
be required for the dealer to receive factory
information for service or warranty work.
Installation Date:
Serial # of the Lift:
THIS EXPRESS WARRANTY IS IN LIEU OF ALL OTHER
WARRANTIES OR CONDITIONS, INCLUDING ALL IMPLIED
WARRANTIES OR MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, AND THERE ARE NO
WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION
OF THE LIMITED WARRANTY DESCRIBED HEREIN.
HARMAR NEITHER ASSUMES, NOR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR HARMAR ANY OTHER
LIABILITY IN CONNECTION WITH THE SALE OF HARMAR
PRODUCTS. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER LEGAL
RIGHTS WHICH VARY FROM STATE TO STATE.
Harmar warrants to the original purchaser of a
Helix series lift manufactured by Harmar to be free
from material and mechanical defects in the motor,
gearbox, and rail structure for the Lifetime of the
product. Additionally, Harmar warrants other parts
and electrical component (parts), excluding labor
costs, paint and covers, for a period of two (2)
years from date of retail purchase, provided that
the products have been installed, maintained and
operated properly by an Authorized Harmar Dealer
or Certified LiftSquad installer. Harmar supplied
batteries are limited to one (1) year from date of
retail purchase.
This warranty does not cover maintenance or
adjustments. Harmar will not be charged for labor,
consequential damage or repair expenses. Harmar
will not, under any circumstances, be liable for the
loss of the use of its products or loss of time. This
warranty becomes null and void if the product has
been lost, damaged by accident, over-stressed,
misused and/or neglected, or if the product has
been modified in any way. Defective parts must
be returned, prepaid, to Harmar at the address
listed above, for inspection prior to credit, repair
or replacement, at Harmar’s option. Harmar’s
sole obligation and the exclusive remedy under
this warranty is limited to such credit, repair or
replacement. The limit of liability of Harmar and its
dealer hereunder shall be the unit’s purchase price.
LIMITED LIFETIME WARRANTY
PRODUCTS COVERED: CSL500, CSL510, CSL511, CSL560, CSL570,
CSL589, CSL590, CSL595 SERIES MODELS

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WARRANTY
HELIX CURVED STAIRLIFT: SECTION 6
PRODUCT INFORMATION
Model:
Serial Number:
Purchase Date:
Installation Date:
INSTALLER INFORMATION
Company Name:
Contact Name:
Address:
Phone:
Fax:
Email:
PURCHASER INFORMATION
Name:
Address:
Phone:
Email:
ADDITIONAL INFORMATION
How did you hear about Harmar?
 Harmar Dealer
 Internet
 Magazine
Which:
 Friend or Acquaintance
 Saw Harmar product somewhere
 Other:
I purchased my Harmar li because of:
 Style/Appearance
 Harmar Representative
 Previous Experience
 Ease of Use
 Recommendation
 Price/Value
PLEASE FILL OUT ALL FIELDS AND RETURN WITHIN TEN (10) DAYS OF PRODUCT INSTALLATION.
Fax completed form to 1-866-234-5680 or mail to:
Harmar, ATTN Warranty Department, 1500 Independence Blvd.,Suite 220, Sarasota Florida 34234.

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WARRANTY
HELIX CURVED STAIRLIFT: SECTION 6
Page Intenonally Le Blank

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NOTES

1500 Independence Blvd, Suite 220
Sarasota, FL 34234
800.833.0478
harmar.com