Hayward OmniLogic User manual

OmniLogic®
Consumer Network Troubleshooting Guide
CTSG-OLN150a Copyright 2016 Hayward Industries Inc.

Safety Precautions
!
Warning
2
High Voltage Electrocution Hazard
Hazardous voltage can shock, burn, cause serious injury
and or death. To reduce the risk of electrocution and or
electric shock hazards:
•Only qualified technicians should remove the dead front
•Qualified technicians should: replace damaged
wiring immediately
•Qualified technicians should: Insure panel is properly
grounded and bonded

Table of Contents
OmniLogic®
Overview & Terminology
Pg.
4-
5
MSP Layout & OmniLogic Wi
-Fi Bridge (HLWLAN)
Pg.
6-
7
How To:
Pg.
8-
16
Download Firmware
9
Connect Via Wi
-Fi
10
Create a Web Account
11
Register
OmniLogic
12
-
13
Check for IP Address
14
Safely Reboot MSP
15
Connect MSP
to a Hotspot
16
Troubleshooting:
Pg.
17
-
32
1. Wired
Ethernet: “MSP Not Found”
18
-
23
2. Wi
-Fi Connection: “MSP Not Found”
24
-
32
3

OmniLogic: Overview
•The OmniLogic is an internet and App ready,
intuitive, modular automation system.
•This elite automation system features a USB
backup and upgrade option. The USB feature
allows servicers to back up existing
configurations as well as upgrade the system
with the latest revision in minutes.
•With touch screen technology the MSP or
display allows users to navigate through screens
and commands in virtually any lighting
condition.
•Each OmniLogic base unit supports up to 10
relays, 8 valves, 8 heaters, and 8 sensors. It also
supports up to 25 themes (groups) and 50
favorites.
4

OmniLogic: Terminology
5
Term
Description
MSP
Main System Processor (display
)
MPP
Main
Panel Processor (main board)
MP
Main Panel (enclosure)
PSU
Power Supply Unit (PWR Supply)
I/O
Input
/ Output Expansion Card
HVR
High
Voltage Relay
LVR
Low Voltage Relay
LVA
Low Voltage Actuator
RB
Relay Bank

OmniLogic: Main System Processor (MSP)
6
A1
Ethernet Port (used for both Wired
& Wi-Fi network operation)
B1 USB Port (uploading firmware & backing up/loading configuration)
C1 MSP Connection (Input/Output)
D1 MSP Ribbon Cable
E1 MPP Connection (Input/Output)
A1
B1
C1
D1
E1
A1
B1
HLX-LOC-DSP

OmniLogic: Wi-Fi Bridge (HLWLAN)
7
C2
A2
B2 E2
F2
D2
Injector
HLWLAN
G2 H2 I2
A3 LAN Port (Ethernet cable from LAN port to MSP)
B3 Power to Injector (power cable plugs into the MPP)
C3 PoE Port (Ethernet cable from PoE to LAN (PoE) of the HLWLAN)
D3 UNUSED
E3 LAN (PoE) Port (Ethernet cable from the LAN (PoE) to PoE of the injector)
F3 PWR LED (indicates HLWLAN has Power over Ethernet from injector)
G3 LAN LEDs (indicate connection with local area network)
H3 WLAN (should only appear when SSIDs are available)
I 3 Signal LED (should only appear when connected to Wi-Fi network)

OmniLogic®
How To:

How To: Download Firmware
9
To download the latest firmware to a USB drive go to www.hayward.com
Support Center> Automation > OmniLogic > Firmware Updates
Step 1: Right click on the link of the file
you wish to download.
Step 2: Within the options menu select
"Save link as..."
(Note: USB drive must already be
connected to your computer).
Step 3: From the "Save As" window
navigate to the desired USB drive.
(Note: please make sure to select the
root directory of the USB drive).
Step 4: Before saving, change the
“Save as type” to “All Files” AND
remove the “.txt” file extension that
automatically appears. Then click on
"Save" button.
(Note: failing to remove the .txt file
extension will result in an unreadable
firmware upgrade file).
Step 4
Step 1-3
This process was accomplished through Google’s Chrome Browser.

10
On the right of the dashboard locate and tap
the “config” icon.
Press the “wifi bridge” option on the right side
of the screen.
Select the desired network name (SSID) to
attempt connection.
*Enter the network password, followed by the
check mark to complete.
Step 2
Step 3 Step 4
For best results, make sure the MSP firmware is updated to the latest revision:
www.hayward.com Support Center> Automation > OmniLogic > Firmware Updates
Step 1
*NOTE: The network password IS CASE SENSITIVE. To confirm connection, go
to Config>Network and verify an IP address appears under the dynamic tab.
How To: Connect to a Wi-Fi Network

How To: Create a Web Account
11
Use the steps provided to set up a web account for both web and app control.
Open a web browser and type:
http://www.haywardomnilogic.com
Select: “Register New User”, located in the
bottom left of the sign-in window.
Fill in all the information, including username
and password, then press “Save” to continue.
Read all listed information, including the
privacy policy, check the box & press “Next”.
Step 1 Step 2
Step 3 Step 4

How To: Register an OmniLogic
12
Use the steps provided to register an OmniLogic for web/app control. NOTE: the
OmniLogic MUST be configured AND MUST have access to the internet.
Enter the username and password of your
account, then select “SIGN IN”.
Read all listed information, including the
privacy policy, check the box & press “Next”.
Read the reminder information and select
“Yes” to start MSP registration.
Fill out all required fields, including the “MSP
System ID” *, then press “Save”.
Step 1 Step 2
Step 3 Step 4
*NOTE: The MSP System ID can be found under config>system info (in the top
banner of the screen).

How To: Register an OmniLogic (cont.)
13
IF registering the OmniLogic system is not successful, please go to: Section 1, pg.18 to
troubleshoot a Wired Network connection OR Section 2, pg. 24 for Wi-Fi.
When successful, a confirmation screen will
appear. IF unsuccessful, go to Section 1 if
troubleshooting a wired network, or Section 2
if troubleshooting for Wi-Fi.
Once a unit is registered, either the dashboard
will appear (bottom image of step 5) OR a
table will appear (only applicable if multiple
MSPs are registered to a single account).
Step 5 Step 6
NOTE: If the web server is unable to locate the OmniLogic system, the
following message will likely appear: “Msp System ID you have input was not
found, please input a valid MSP ID”. IF message appears, verify that the
OmniLogic is powered up, the MSP is configured, and connected the home
network.

14
On the right of the dashboard locate and tap
the “config” icon.
Select the “network” icon, which is located in
the right hand column.
With *dynamic selected, verify ‘Local IP
address, Netmask, and Gateway appear.
Once verified, select the check mark in the
lower right to return.
Step 2
Step 3 Step 4
Follow the steps provided to verify whether or not the OmniLogic has an IP address
issued by the network router (Dynamic IP Configuration).
Step 1
*If the Wi-Fi network is setup for Static IP configuration, then the network
toggle should be moved to static and the IP address will have to be inputted.
How To: Check for an IP Address

15
Press the power button. Select ‘shut down’.
Once it is safe to reboot, a confirmation screen
will appear. Press the check mark to proceed
in shutting the system down.
When this confirmation screen appears, tap
the icon to reboot OR turn off the system
breaker to power down.
Step 2
Step 3 Step 4
When rebooting the OmniLogic, it is advisable to do so through the MSP and NOT
directly through the breaker. This reboot procedure covers a safe restart.
Step 1
How To: Safely Reboot MSP

16
On hotspot or mobile device, identify the
network name and record the password.
Navigate to: config, then select the ‘wifi
bridge’ to advance.
Select the desired network name or SSID to
attempt connection.
*Enter the network password, followed by the
check mark to complete.
Step 3 Step 4
NOTE: This process is for TESTING PURPOSES ONLY. Use the steps provided to connect
the MSP to a mobile Hotspot (bypasses the home network).
How To: Connect an MSP to a Hotspot
Step 1 Step 2
*NOTE: The network password IS CASE SENSITIVE. To confirm connection, go
to Config>Network and verify an IP address appears under the dynamic tab.

Network Troubleshooting
OmniLogic®

18
If the OmniLogic system has not been configured, web registration will not be
successful. If not configured, load a backed-up file or complete the configuration
process before continuing.
When configured, system dashboard will appear. When
not configured or it has been removed, the
configuration icon will default in the center of the
screen (as shown above). IF configured, go to step 1B. IF
not, contact a pool professional:
https://www.hayward-
pool.com/shop/en/pools/Dealer-Locator
Locate the ‘config’ icon & go to system info. Verify the
MSP rev. matches the latest found at
www.hayward.com under: Support Center>
Automation > OmniLogic > Firmware Updates (under
MSP). IF the MSP rev. is up-to-date, proceed to step 1C.
IF NOT, contacting a pool professional is advised*,
updates to firmware may resolve the problem.
Verify MSP is Configured
Step 1A Step 1B
Verify the Firmware is up-to-date
1. Wired Ethernet: “MSP Not Found”
*Go to the following address to locate a pool professional:
https://www.hayward-pool.com/shop/en/pools/Dealer-Locator

19
PoE or Power over Ethernet typically only appears in switches or sophisticated routers.
The WAN port should be reserved for internet feed into the router ONLY. DO NOT plug
the MSP’s Ethernet cable into a PoE or WAN port
Verify the Ethernet cable is securely connected to the
Router/modem. IF correct, go to step 1D. IF not, secure
any loose connections.
Verify the Ethernet cable that runs between the MSP
and router/modem is NOT plugged into a PoE or WAN
port. IF correct, go to step 1E. IF not, correct & retest.
Verify Ethernet connection Verify router port type
1. Wired Ethernet: “MSP Not Found” (cont.)
Step 1C Step 1D

20
CAT5e and CAT6 cables are rated for 328 feet to maintain 1Gbps; however, CAT6 has
more shielding which makes it less susceptible to data losses over distance.
If run exceeds 328 feet, contacting a network professional is advised.
Using a LAN tester, verify the Ethernet cable passes for
continuity and wire configuration. IF the cable passes,
OR you do not have access to a LAN tester, go to step
1F. IF the cable fails, contact a network professional.
Verify LEDs appear, where the Ethernet cable plugs into
the router/modem port. IF LEDs are NOT active, go to
step 1G. IF correct OR router does not have status LEDs,
go to step 1H.
Test Ethernet cable Inspect router/modem port
*NOTE: Ethernet wires that are kinked, damaged, miss-wired, or extend a distance greater than 328
feet typically fail a LAN test. Running a replacement cable, above ground, from the router to the
MSP, an easy way to determine whether the cable is the sole culprit of the problem.
Step 1E Step 1F
1. Wired Ethernet: “MSP Not Found” (cont.)