Hayward ProLogic User manual

ProLogic®/AquaLogic
CTSG-PL447a Copyright 2016 Hayward Industries Inc.
Consumer Troubleshooting Guide

Safety Precautions
!
Warning
2
High Voltage Electrocution Hazard
Hazardous voltage can shock, burn, cause serious injury
and or death. To reduce the risk of electrocution and or
electric shock hazards:
•Only qualified technicians should remove the dead front
•Qualified technicians should: replace damaged
wiring immediately
•Qualified technicians should: Insure panel is properly
grounded and bonded

Table of Contents
How
ProLogic® Works
Pg.
4
How To:
Pg.
5-
15
Reset Average Salt & Adjust Chlorinator Output
6-
7
Adjust ORP Set Points & Adjust Heater Set Points
8-
9
Clear Inspect Cell Message & Set a Pump Schedule
10
-
11
Change VSP Speed Settings & Clean the Turbo Cell
12
-
15
Troubleshooting:
Pg.
16
-
34
1. No Cell Power/Low
Volts
17
2. Chlorinator Off, High Salt/Amps
18
-
20
3. Chlorinator Off,
Cell Sensor Open
21
4. Freeze Protection Active:
In Error
22
-
23
5. Heater Not Firing
24
-
26
6. Auxiliary Equipment Inactive
27
-
28
7. Wireless Remote Not
Pairing to ProLogic
29
-
31
8.
Pump Error Codes & 9. Sense & Dispense Error Codes
32
-
33
10. Additional Sensor Error Codes
34
Additional Information:
Pg.
35
-
39
Cell Compatibility Chart & Salt
Addition Chart
36
-
37
Salt Addition
Chart & Chlorine Output
38
-
39
3

ProLogic: How It Works
•All ProLogic systems are salt chlorination ready
and can control 4-16 high voltage relays, 3-4
valve actuators and 1-2 heaters.
•These systems can manage: Hayward Variable
Speed Pumps, ColorLogic Lighting, Sense &
Dispense, AquaConnect Homenet, as well as a
wide variety of remotes.
•The panel features an 8 slot, 100amp subpanel.
•Equipment can be programmed to run off daily
schedules and/or based on manual commands.
Equipment such as heaters can be programed to
operate only on demand. Safety features such-
as interlocks and freeze protection can help
protect pool pad equipment.
4

ProLogic®
How To:

Follow these steps ONLY if Salt Chlorination is Enabled. The Average Salt level needs to
be reset after initial start up, after a board replacement, following major pool
chemistry adjustments, and when a cell is replaced.
Press the (+) key to replace the existing average with this new
instant salt reading; this will start the average process over
again. Press the ‘Menu’ button to exit.
How To: Reset Average Salt
6
Step 3 Step 4
Step 1
The active salt readings (instant salt) appears in the ‘Diagnostic
Menu’. Press the ‘Menu’ button repeatedly, until the ‘Diagnostic
Menu’ appears. Then press (>) one time.
If all zeros or if ‘Chlorinator Off Percentage Met’, press (+) key.
IF, after a short countdown delay, the display does not revert to
zeros, refer to step 3.
NOTE: The main circulation pump MUST be ON and the chlorinator AND flow switch MUST have flow to
successfully complete this process.
Step 2
Above is an example of the updated instant salt reading in PPM.
If this instant salt reading varies from the average press the (>)
one time, then go to step 4.

Note: If the chlorine levels do not increase within 24 hours, test the water chemistry to determine the
current salt, stabilizer, phosphate, and nitrate levels.
For the second body of water, use the (+) or (-) key to adjust the
desired chlorinator output. Once complete, press the ‘Menu’
button to exit.
How To: Adjust Chlorinator Output
7
Follow these steps to adjust the Chlorinator Output Percentage ONLY if Salt
Chlorination is Enabled. NOTE: IF Sense & Dispense ‘ORP Auto Sensing’ is being used,
output must be adjusted under the ‘Chemistry Config. Wizard’; refer to next page.
Step 3 Step 4
Step 1
To display the settings, press the ‘Menu’ key until
‘Settings Menu’ appears. Then press the (>) until ‘Super
Chlorinate’ appears .
Use the (+) or (-) button to toggle between super chlorinate ‘On’
or ‘Off’ (depending on preference). Then press the (>) one time
to display chlorinator % options.
Step 2
Use the (+) or (-) button to adjust desired chlorinator output. If
multiple bodies of water are programmed, press the (>) button
again. IF only one body of water, press the ‘Menu’ button to exit.

Once the value is set, press the (>) key until ‘-End of Wizard-’
appears on the display, then press ‘Menu’ to exit config.
How To: Adjust ORP Set Point (S&D)
8
Follow these steps to adjust the Chlorinator’s ORP Set Point, ONLY if Salt Chlorination
is Enabled AND the system is configured for ‘ORP Auto Sensing’.
Step 3 Step 4
Step 1
Press the ‘Menu’ until, ‘Configuration Menu-Locked’ appears. To
unlock, press and hold the (<) & (>) until the text, on the display,
changes from ‘Locked’ to ‘Unlocked’ (unit will beep).
Press the (>) repeatedly, until ‘Chemistry Config. Wizard’ appears
on the display. Press the (+) key to enter, then (>) until ‘Maintain
ORP level’ appears on the display.
Note: ONLY increase or decrease the ORP Set Point in increments of 25 mV. Once free chlorine reaches
3.0, verify and/or balance the water chemistry. Once balanced, note the reported ORP reading, this
represents the value for maintaining adequate free chlorine levels.
Step 2
Use the plus (+) key to increase, or the minus (-) key to decrease
the ORP set point.

Repeat Steps 2-3 for all applicable bodies of water, then press
the ‘MENU’ button four times to return to the ‘Default Menu’.
How To: Adjust Heater Set Points
9
Follow these steps to adjust the Heater set points through your ProLogic system.
Step 3 Step 4
Step 1
Press the ‘Menu’ repeatedly, until ‘Settings Menu’ appears on
the display.
Press the (>) repeatedly, until ‘Spa Heater’ or ‘Pool Heater’
appears on the display.
NOTE: If the heater is not wired through the ProLogic then it will need to be adjusted directly on the
Heater instead of through the ProLogic system.
Step 2
Use the plus (+) key to increase, or the minus (-) key to decrease
the temperature set point.

Follow these steps ONLY if Salt Chlorination is Enabled AND the system shows a Check
System LED, with an ‘Inspect Cell’ message. Every 500 operational hours this message
will appear. Before resetting, inspect and/or clean the cell if necessary.
Once complete, press the ‘Menu’ button to exit.
How To: Clear Inspect Cell Message
10
Step 3 Step 4
Step 1
Press the ‘Menu’ until, ‘Default Menu’ appears on the display.
This menu is where the ‘Inspect Cell’ message is stored.
Press the (>) key, repeatedly, until ‘Inspect Cell, Hold + to reset’
appears on the display.
Step 2
To clear, press & hold the (+) key while message is displayed.

Use the plus (+) key or the minus (-) to adjust the stop time.
Repeat Steps 2-3 for all desired schedules.
How To: Set a Pump Schedule
11
Follow these steps to program your pump to turn ON & OFF automatically through the
Timer’s Menu.
Step 3 Step 4
Step 1
Press the ‘Menu’ repeatedly, until ‘Timers Menu’ appears on the
display.
Press the (>) until ‘Filter T1,T2,T3,T4’ or ‘Spa-all’ appears on the
display (depending on which schedule you wish to program).
NOTE: The ‘T’ in ‘Filter T1’ stands for time window, there are up to four of these for the pool in a PL-PS
system. IF a variable speed pump is being used go to the next page to learn how to set the pump
operation percentage for each timer.
Step 2
Use the plus (+) key or the minus (-) to adjust the start time (left
side), then press the (>) once to get to the stop time.

Repeat Step 3 until all desired percentages are set, then press
the ‘Menu’ button to exit the ‘Settings Menu’.
How To: Change VSP Speed Settings
12
Follow these steps ONLY if using a Variable Speed Pump in conjunction with the
ProLogic Controller AND you wish to change the pump’s operational percentages.
Step 3 Step 4
Step 1
Press the ‘Menu’ repeatedly, until ‘Settings Menu’ appears on
the display.
Press the (>) until ‘VSP Speed Settings’ appears on the display,
then press the (+) to enter.
Step 2
Press the (>) until Filter Speed1 appears, use the (+) & (-) buttons
to adjust up/down, then press the (>) to navigate forward.

How To: Clean the TurboCell
13
Cell cleaning frequency is dependent on several factors; pH & calcium levels have the
greatest effect on how often cells requires cleaning. In pH environments between (7.2 -
7.8) cells typically require cleaning 3-4 times a year (with moderate calcium levels).
Holding the cell up to a light source, inspect for calcium
deposits. Even if a TurboCell appears clean, it may still
require cleaning if salt accuracy is off AND/OR chlorine
production has diminished.
Wear Protective Equipment
If the cell requires cleaning, please wear protective
equipment. It is highly recommended to use a
Hayward Cell Cleaning Stand as shown on the right
(GLX-CELLSTAND)
Turn Pump Off & Remove Cell
Step 1
Clean CellCalcified Cell
Step 2
NOTE: ALWAYS WEAR PROPER EYE PROTECTION AND PROTECTIVE GLOVES.
MIX SOLUTION AND CLEAN CELL ONLY IN A WELL VENTILATED AREA.
MURIATIC AND OTHER ACIDS CAN CAUSE SEVERE INJURY, BURNS AND RESPIRATORY PROBLEMS IF
NOT HANDLED PROPERLY. REFER TO THE MANUFACTURER’S DIRECTIONS FOR SAFE HANDLING.

14
The TurboCell draws amperage when power is applied, during chlorination. The
amperage draw will be impaired when calcium and other debris exist within the cell’s
electrolytic grid; this in turn effects the salt reading and chlorination efficiency.
Mix a solution comprised of 4 parts water to 1 part
Muriatic Acid. Always Add Acid to Water. Once mixed
turn the turbo up vertically either in a bucket or using
the recommended cell cleaning stand.
Carefully pour the solution into the cell until it reaches
the top. The solution should remain in the cell for 15
minute intervals until the reaction is complete.
Carefully, pour solution back into approved container.
Mix: 4 Parts H2O / 1 Part Muriatic Acid
Step 3 Step 4
NOTE: ALWAYS ADD ACID TO WATER! NEVER ADD WATER TO ACID.
The cell cleaning solution may be reused a few times.
ALWAYS: STORE MIXED SOLUTIONS IN A SAFE AREA, OUT OF HARMS WAY.
When the solution is depleted, follow the manufacturer’s instructions for proper disposal.
1 Part:
Muriatic Acid
4 Parts:
Water
Carefully Pour Solution into Cell
Cleaning Tip:
For best results,
stand the cell
vertically with
cord-side down
How To: Clean the TurboCell (cont.)

15
The check system > ‘Inspect Cell’ message indicates that the system is recommending
the TurboCell should be inspected and cleaned (if necessary). This message will appear
every 500 operational hours as a reminder to inspect and/or clean the TurboCell.
After the solution has been safely removed, thoroughly
rinse the TurboCell before returning it to its place in the
plumbing. Once returned turn the pump back ON and
proceed to the step 6.
IF the ‘Inspect Cell’ alarm appears, then press the
‘Menu’ button until ‘Default Menu’ screen appears,
navigate using the (>) until ‘Inspect Cell press + to reset’
appears, then promptly press the (+) key.
Thoroughly Rinse Cell & Return
Step 5 Step 6
NOTE: If the cell was reading a low salt level prior to cleaning, the average salt may need to be
reset. To reset the average salt level, follow the steps outlined on pg.6 or wait 24 hours for the
system to acclimate to the recent changes. For detailed instructions on resetting the ‘Inspect Cell’
message, refer to pg. 10.
Reset: ‘Inspect Cell’ message
How To: Clean the TurboCell (cont.)
1
2
3

ProLogic®
Troubleshooting

17
These messages all imply that the chlorinator cycle has been interrupted due to
no/low voltage detected when the cell power was turned on. Please add liquid
chlorine to the pool until the issue has been resolved.
1. No Cell Power/Cell Power Error/Low Volts
STOP: This must be resolved by a certified technician. Please contact
tech service: [phone] OR contact a pool professional:
https://www.hayward-pool.com/shop/en/pools/Dealer-Locator
Please contact a technician
Step 1A
NOTE: These reported errors DO NOT indicate that there is a problem with the turbo cell. However,
it is recommended to clean the cell, if it is calcified, before scheduling service repairs. Cell cleaning
instructions may be found on pg. 13-15)

18
The message ‘Chlorinator Off – High Salt/Amps’ indicates that the ProLogic has
detected an amperage draw, from the turbo cell, that exceeds the allowable threshold
for the programmed cell model.
Test the salt concentration of the water using an
independent test, with a calibrated salt meter. IF salt is
above 3400, go directly to 2D. IF correct, go to 2B.
With the pump running, press the ‘Menu’ button until
‘Diagnostic Menu’ appears. Press the (>) one time. Then
press the (+) to reset the chlorinator and go to 2C.
Test salt level
Step 2A Step 2B
Reset chlorinator in diagnostics
2. Chlorinator OFF, High Salt/Amps
NOTE: If the main circulation pump was recently turned on, the chlorinator may show up to a 60
second Filter delay. Once the countdown expires, verify the voltage, amperage, temperature and
salt level are expressed under the ‘Diagnostic Menu’.
Desired Salt
Concentration:
3200PPM
1
2
3

19
The message ‘Chlorinator Off – High Salt/Amps’ indicates that the ProLogic has
detected an amperage draw, from the turbo cell, that exceeds the allowable threshold
for the programmed cell model.
After a short delay, new readings should appear on the display. These readings report
on the active chlorinator circuit. IF the ProLogic is reporting a voltage of 35V or
higher, contact a contact a pool professional:
https://www.hayward-pool.com/shop/en/pools/Dealer-Locator
IF voltage is under 35V, Contact tech service: [phone] for more assistance.
Verify chlorinator readings
Step 2C
2. Chlorinator OFF, High Salt/Amps (cont.)
NOTE: IF the error persists, Please add liquid chlorine to the pool until the issue has been resolved.

20
2. Chlorinator OFF, High Salt/Amps (cont.)
The salt concentration will need to reduced. To calculate how much water to drain,
follow the formula provided below (Proportional Method):
Part I
(Ave. Pool Depth” X 3200)
Actual Salt level in Pool
Part 1: Take the average depth of the pool in inches and multiply that
by 3200. Then divide that number by the actual salt level in the pool
(based on the independent test).
Part 2: Subtract the “Ave. Pool Depth” by the answer from part 1. This
will give you the total number of inches to drain and replenish with
fresh water to achieve a salt level of 3200.
Part II
Ave. Pool Depth - Answer from Part 1 = Amount of Water to Drain
Example: a pool has an ave. depth of 54” and the salt level is 4500ppm
54 X 3200 = 172800
4500 38.4
Example: Part I
54 –38.4 = 15.6”
Example: Part II
Step 2D
Note: It is recommended to reduce the water level no more than six inches at a time before
replenishing with fresh water. Failure to due so may result in damage to the pool structure or
surface.