Hewlett Packard Enterprise HPE ProLiant XL170r Gen10 Manual

HPE ProLiant XL170r Gen10 Server
Maintenance and Service Guide
Part Number: 879103-007
Published: December 2019
Edition: 7
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and
requirements for hardware components and software. This guide is for an experienced service technician.
Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment, trained in
recognizing hazards in products, and are familiar with weight and stability precautions.

©Copyright 2017-2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Intel®and Xeon®are trademarks of Intel Corporation in the U.S. and other countries.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.

Contents
Illustrated parts catalog...................................................................................................7
Mechanical components.............................................................................................................................................................................................. 7
Air bale spare part......................................................................................................................................................................................7
System components.......................................................................................................................................................................................................7
Bayonet board spare parts....................................................................................................................................................................... 8
Processor spare parts.................................................................................................................................................................................. 8
Heatsink spare parts................................................................................................................................................................................. 10
System battery spare part..................................................................................................................................................................... 10
DIMM spare parts........................................................................................................................................................................................11
HPE Persistent Memory module spare parts..............................................................................................................................11
System board assembly spare parts................................................................................................................................................ 11
System cable spare parts........................................................................................................................................................................11
Server options.................................................................................................................................................................................................................12
M.2 SSD riser board spare part...........................................................................................................................................................13
Secondary riser board spare parts....................................................................................................................................................13
Primary riser board spare part............................................................................................................................................................ 13
Omni-Path adapter spare part............................................................................................................................................................ 13
InfiniBand adapter spare parts............................................................................................................................................................13
Ethernet adapter spare part................................................................................................................................................................. 14
Smart Array controller spare parts................................................................................................................................................... 14
Media Module adapter spare parts...................................................................................................................................................14
HPE Trusted Platform Module 20 spare part...........................................................................................................................14
SUV cable spare part.................................................................................................................................................................................15
OPA adapter cable spare kit.................................................................................................................................................................15
Smart Array controller cable spare part........................................................................................................................................ 15
Customer self repair....................................................................................................... 16
Removal and replacement procedures........................................................................25
Required tools.................................................................................................................................................................................................................25
Safety considerations.................................................................................................................................................................................................25
Preventing electrostatic discharge................................................................................................................................................... 25
Server warnings and cautions..............................................................................................................................................................25
Rack warnings............................................................................................................................................................................................... 26
Preparation procedures............................................................................................................................................................................................ 27
Power down the server............................................................................................................................................................................ 27
Remove the server from the chassis................................................................................................................................................28
Remove the air bale................................................................................................................................................................................28
Remove the bayonet board...................................................................................................................................................................29
Remove the secondary riser blank....................................................................................................................................................30
Remove the secondary riser cage......................................................................................................................................................31
Remove the primary riser blank..........................................................................................................................................................32
Remove the primary riser cage........................................................................................................................................................... 33
Install the primary riser blank.............................................................................................................................................................. 34
Install the primary riser cage................................................................................................................................................................35
Install the secondary riser blank.........................................................................................................................................................35
3

Install the secondary riser cage.......................................................................................................................................................... 36
Install the bayonet board........................................................................................................................................................................37
Install the air bale.....................................................................................................................................................................................39
Install the server into the chassis...................................................................................................................................................... 40
Power up the server...................................................................................................................................................................................40
Selecting an advanced fan cooling method.................................................................................................................................41
Disconnecting and replacing the SUV cable.................................................................................................................................................41
Removing and replacing the bayonet boards..............................................................................................................................................41
Removing and replacing an expansion board..............................................................................................................................................42
Removing and replacing an HPE InfiniBand HDR/Ethernet 200 GB 1-port 940QSFP56 x16 adapter and
auxiliary card................................................................................................................................................................................................................... 44
Removing and replacing a Smart Array controller....................................................................................................................................50
Removing and replacing the primary riser board...................................................................................................................................... 51
Removing and replacing the secondary riser board................................................................................................................................ 52
Removing and replacing the M.2 SSD riser board.....................................................................................................................................54
Removing and replacing a Media Module adapter....................................................................................................................................56
DIMM-processor compatibility..............................................................................................................................................................................58
Removing and replacing a DIMM.......................................................................................................................................................58
Removing and replacing an HPE Persistent Memory module............................................................................................................59
HPE Persistent Memory module-processor compatibility..................................................................................................60
Configuring the server for HPE Persistent Memory...............................................................................................................60
HPE Persistent Memory module relocation guidelines.........................................................................................................60
HPE Persistent Memory module sanitization.............................................................................................................................62
Removing and replacing the system board...................................................................................................................................................62
Removing the system board.................................................................................................................................................................62
Replacing the system board................................................................................................................................................................. 64
Re-entering the server serial number and product ID and selecting an advanced fan cooling
method.............................................................................................................................................................................................................. 66
System battery replacement..................................................................................................................................................................................67
System battery information.................................................................................................................................................................. 67
Removing and replacing the system battery..............................................................................................................................68
HPE Trusted Platform Module 20 Gen10 Option....................................................................................................................................69
Troubleshooting..............................................................................................................70
NMI functionality...........................................................................................................................................................................................................70
Troubleshooting resources..................................................................................................................................................................................... 70
Diagnostic tools............................................................................................................... 71
Product QuickSpecs.................................................................................................................................................................................................... 71
UEFI System Utilities.................................................................................................................................................................................................. 71
Selecting the boot mode ........................................................................................................................................................................71
Secure Boot.....................................................................................................................................................................................................72
Launching the Embedded UEFI Shell .............................................................................................................................................72
Intelligent Provisioning..............................................................................................................................................................................................73
HPE Insight Remote Support.................................................................................................................................................................................74
USB support.....................................................................................................................................................................................................................74
External USB functionality.....................................................................................................................................................................74
HPE Smart Storage Administrator..................................................................................................................................................................... 74
HPE InfoSight for servers ....................................................................................................................................................................................... 75
Component identification..............................................................................................76
Rear panel components............................................................................................................................................................................................ 76
4

Serial number/iLO information pull tab......................................................................................................................................... 76
Rear panel LEDs and buttons................................................................................................................................................................................77
Server UID LED.............................................................................................................................................................................................78
UID button functionality..........................................................................................................................................................................78
Front panel LED power fault codes..................................................................................................................................................78
HPE InfiniBand HDR/Ethernet 940QSFP 56x16 adapter LEDs......................................................................................79
System board components..................................................................................................................................................................................... 79
System maintenance switch descriptions.....................................................................................................................................80
DIMM label identification........................................................................................................................................................................81
HPE Persistent Memory module label identification..............................................................................................................83
Processor, heatsink, and socket components.............................................................................................................................83
Bayonet port numbering.......................................................................................................................................................................................... 84
PCIe riser board components................................................................................................................................................................................ 84
Primary riser board components........................................................................................................................................................84
Secondary riser board components..................................................................................................................................................85
HPE InfiniBand HDR100/Ethernet 200 GB 1-port 940QSFP56 x16 adapter component.............................................. 88
HPE InfiniBand HDR PCIe G3 Auxiliary card................................................................................................................................................88
Cabling.............................................................................................................................. 89
Cabling guidelines........................................................................................................................................................................................................ 89
Smart Array cabling.....................................................................................................................................................................................................90
Smart Array controller cables.............................................................................................................................................................. 90
Onboard S100i SR Gen10 controller cabling (SATA only).................................................................................................91
Smart Array type-p controller cabling (SAS/SATA)...............................................................................................................91
Storage controller backup power cabling..................................................................................................................................... 92
Secondary riser cabling.............................................................................................................................................................................................93
FlexibleLOM riser cabling........................................................................................................................................................................................ 94
OPA adapter cabling...................................................................................................................................................................................................94
InfiniBand and auxiliary adapter cabling........................................................................................................................................................ 95
Specifications...................................................................................................................96
Environmental specifications.................................................................................................................................................................................96
Mechanical specifications.........................................................................................................................................................................................96
Temperature requirements.....................................................................................................................................................................................96
List of components with temperature requirements...............................................................................................................................97
Thermal limitations for components in systems with the Enhanced Processor Performance
feature enabled............................................................................................................................................................................................ 97
Thermal limitations for components in systems with the Enhanced Processor Performance
feature disabled........................................................................................................................................................................................ 110
Websites......................................................................................................................... 124
Support and other resources...................................................................................... 125
Accessing Hewlett Packard Enterprise Support..................................................................................................................................... 125
Accessing updates.................................................................................................................................................................................................... 125
Customer self repair.................................................................................................................................................................................................126
Remote support..........................................................................................................................................................................................................126
Warranty information..............................................................................................................................................................................................126
Regulatory information.......................................................................................................................................................................................... 127
Documentation feedback......................................................................................................................................................................................127
5

Acronyms and abbreviations......................................................................................128
6

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the Hewlett Packard Enterprise PartSurfer website.
Item Description
1Air bale spare part
Air bale spare part
Customer self repair: Mandatory
Description Spare part number
Air bale 879858-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the Hewlett Packard Enterprise PartSurfer website.
Illustrated parts catalog 7

Item Description
1Small bayonet board spare part
2Large bayonet board spare part
3First-generation Intel Xeon Scalable Processor spare parts
Second-generation Intel Xeon Scalable Processor spare parts
4Heatsink spare parts
5System battery spare part
6DIMM spare parts
7System board assembly spare parts
8System cable spare parts*
*Not shown
Bayonet board spare parts
Customer self repair: Optional
Description Spare part number
Large bayonet board 879855-001
Small bayonet board 879845-001
Processor spare parts
First-generation Intel Xeon Scalable Processor spare parts
Customer self repair: No
Description Spare part number
Intel Xeon Bronze series processors —
170 GHz Intel Xeon Bronze 3104, 6C, 85 W 875709-001
170 GHz Intel Xeon Bronze 3106, 8C, 85 W 875710-001
Intel Xeon Silver series processors —
180 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001
200 GHz Intel Xeon Silver 4109T, 8C, 70 W 880185-001
210 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001
210 GHz Intel Xeon Silver 4116, 12C, 85 W 875716-001
220 GHz Intel Xeon Silver 4114, 10C, 85 W 875713-001
260 GHz Intel Xeon Silver 4112, 4C, 85 W 875714-001
Intel Xeon Gold series processors —
Table Continued
8Illustrated parts catalog

Description Spare part number
190 GHz Intel Xeon Gold 5119T, 14C, 85 W 882170-001
200 GHz Intel Xeon Gold 6138, 20C, 125 W 874735-001
200 GHz Intel Xeon Gold 6138F, 20C, 135 W1878095-001
210 GHz Intel Xeon Gold 6130, 16C, 125 W 874736-001
210 GHz Intel Xeon Gold 6130F, 16C, 135 W1878096-001
210 GHz Intel Xeon Gold 6152, 22C, 140 W 874730-001
220 GHz Intel Xeon Gold 5120, 14C, 105 W 875718-001
230 GHz Intel Xeon Gold 6140, 18C, 140 W 874734-001
230 GHz Intel Xeon Gold 5118, 12C, 105 W 875717-001
240 GHz Intel Xeon Gold 5115, 10C, 85 W 875715-001
240 GHz Intel Xeon Gold 6148, 20C, 150 W 874732-001
260 GHz Intel Xeon Gold 6126, 12C, 125 W 875720-001
260 GHz Intel Xeon Gold 6126F, 12C, 135 W1878097-001
260 GHz Intel Xeon Gold 6132, 14C, 140 W 875722-001
260 GHz Intel Xeon Gold 6142, 16C, 150 W 874733-001
300 GHz Intel Xeon Gold 6136, 12C, 150 W 875724-001
320 GHz Intel Xeon Gold 6134, 8C, 130 W 875723-001
340 GHz Intel Xeon Gold 6128, 6C, 115 W 875721-001
350 GHz Intel Xeon Gold 6144, 8C, 150 W 875725-001
360 GHz Intel Xeon Gold 5122, 4C, 105 W 875719-001
Intel Xeon Platinum series processors —
200 GHz Intel Xeon Platinum 8153, 16C, 125 W 875728-001
200 GHz Intel Xeon Platinum 8164, 26C, 150 W 875729-001
210 GHz Intel Xeon Platinum 8160, 24C, 150 W 874729-001
300 GHz Intel Xeon Platinum 8158, 12C, 150 W 875733-001
360 GHz Intel Xeon Platinum 8156, 4C, 105 W 875732-001
1 This processor model can be installed in processor 1 socket only.
Second-generation Intel Xeon Scalable Processor spare parts
Customer self repair: No
Description Spare part number
Intel Xeon Bronze series processor —
190 GHz Intel Xeon Bronze 3204, 6C, 85 W P11604-001
Table Continued
Illustrated parts catalog 9

Description Spare part number
Intel Xeon Silver series processors —
210 GHz Intel Xeon Silver 4208, 8C, 85 W P11605-001
210 GHz Intel Xeon Silver 4216, 16C, 100 W P11609-001
220 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001
220 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001
250 GHz Intel Xeon Silver 4215, 8C, 85 W P11608-001
Intel Xeon Gold series processors —
210 GHz Intel Xeon Gold 6230, 20C, 125 W P11614-001
210 GHz Intel Xeon Gold 6238, 22C, 140 W P12010-001
210 GHz Intel Xeon Gold 6252, 24C, 150 W P11619-001
220 GHz Intel Xeon Gold 5220, 18C, 125 W P11613-001
230 GHz Intel Xeon Gold 5218, 16C, 125 W P11612-001
250 GHz Intel Xeon Gold 5215, 10C, 85 W P11610-001
250 GHz Intel Xeon Gold 6248, 20C, 150 W P11618-001
260 GHz Intel Xeon Gold 6240, 18C, 150 W P11615-001
270 GHz Intel Xeon Gold 6226, 12C, 125 W P12008-001
280 GHz Intel Xeon Gold 6242, 16C, 150 W P11616-001
300 GHz Intel Xeon Gold 5217, 8C, 125 W P11611-001
330 GHz Intel Xeon Gold 6234, 8C, 130 W P12009-001
360 GHz Intel Xeon Gold 6244, 8C, 150 W P11617-001
380 GHz Intel Xeon Gold 5222, 4C, 105 W P11632-001
Intel Xeon Platinum series processors —
220 GHz Intel Xeon Platinum 8253, 16C, 125 W P12011-001
Heatsink spare parts
Customer self repair: No
Description Spare part number
Heatsink for processor 1 879851-001
Heatsink for processor 2 879852-001
System battery spare part
Customer self repair: Mandatory
Description Spare part number
System battery P20916-001
10 Illustrated parts catalog

DIMM spare parts
Customer self repair: Mandatory
Description Spare part number
PC4-2666V DIMM spares —
8 GB, single-rank x8 PC4-2666V-R 850879-001
16 GB, single-rank x4 PC4-2666V-R 868846-001
16 GB, dual-rank x8 PC4-2666V-R 850880-001
32 GB, dual-rank x4 PC4-2666V-R 850881-001
8 GB, dual-rank x8 PC4-2666V-R 878490-001
64 GB, dual-rank x4 PC4-2666V-L 850882-001
128 GB, dual-rank x4 PC4-2666V-L 850883-001
PC4-2933Y DIMM spares —
8 GB, single-rank x8 PC4-2933Y-R P06186-001
16 GB, single-rank x4 PC4-2933Y-R P06187-001
16 GB, dual-rank x8 PC4-2933Y-R P06188-001
32 GB, dual-rank x4 PC4-2933Y-R P06189-001
64 GB, dual-rank x4 PC4-2933Y-R P06192-001
64 GB, quad-rank x4 PC4-2933Y-L P06190-001
128 GB, dual-rank x4 PC4-2933Y-L P06191-001
HPE Persistent Memory module spare parts
Customer self repair: Mandatory
Description Spare part number
HPE Persistent Memory module, 128 GB 844071-001
HPE Persistent Memory module, 256 GB 844072-001
HPE Persistent Memory module, 512 GB 844073-001
System board assembly spare parts
Customer self repair: Optional
Description Spare part number
System board assembly for the first-generation Intel Xeon Scalable processors 879847-001
System board assembly for the second-generation Intel Xeon Scalable processors P11391-001
System cable spare parts
Customer self repair: Optional
Illustrated parts catalog 11

Description Spare part number
Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis Gen10 for server
PCIe riser Slimline cable kit includes:
• 1U Slimline cable for processor 1
• 1U Short Slimline cable for processor 2
• 2U Short Slimline x-cable for FlexibleLOM riser board
879838-001
Apollo r2600 Gen10 Chassis/Apollo r2800 Gen10 Chassis power cable and
server NVMe cable kit includes:
• Power cable for servers 1 and 2 in the Apollo r2600 Gen10 Chassis/Apollo
r2800 Gen10 Chassis
• 1U server NVMe cable
• 2U server NVMe cable
879840-001
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported parts
information, see the Hewlett Packard Enterprise PartSurfer website.
Item Description
1M.2 SSD riser board spare part
2Secondary riser board spare parts
3Primary riser board spare part
4Omni-Path adapter spare part
5Ethernet adapter spare part
InfiniBand adapter spare parts
Table Continued
12 Illustrated parts catalog

Item Description
6Smart Array controller spare parts
7Media Module adapter spare parts
8HPE Trusted Platform Module 2.0 spare part*
9SUV cable spare part*
10 OPA adapter cable spare kit*
11 Smart Array controller cable spare part*
*Not shown
M.2 SSD riser board spare part
Customer self repair: Optional
Description Spare part number
M.2 SSD riser board 879849-001
Secondary riser board spare parts
Customer self repair: Optional
Description Spare part number
FlexibleLOM riser board 879854-001
Secondary riser board for processor 1 879856-001
Secondary riser board for processor 2 879857-001
Primary riser board spare part
Customer self repair: Optional
Description Spare part number
Primary riser board 879846-001
Omni-Path adapter spare part
Customer self repair: Optional
Description Spare part number
HPE 100Gb Intel Omni-Path Adapter 879850-001
HPE 100Gb 1P OP101 QSFP28 x16 OPA Adapter 841703-001
HPE 100Gb 1P OP101 QSFP28 x8 OPA Adapter 841702-001
InfiniBand adapter spare parts
Customer self repair: Optional
Illustrated parts catalog 13

Description Spare part number
HPE IB FDR/EN 40Gb 2P 544+QSFP Adapter 764736-001
HPE IB FDR/EN 40Gb 2P 544+FLR-QSFP Adapter 779132-001
HPE IB EDR 100Gb 1P 841QSFP28 Adapter 878578-001
HPE IB EDR/EN 100Gb 2P 841QSFP28 Adapter 878579-001
HPE IB FDR/EN 40/50Gb 547FLR 2QSFP Adapter 879667-001
HPE IB EDR/EN 100Gb 1P 840QSFP28 Adapter 828107-001
HPE IB EDR/EN 100Gb 2P 840QSFP28 Adapter 828108-001
HPE IB HDR100/EN 100Gb 1P 940QSFP56 Adapter P08356-001
HPE IB HDR100/EN 100Gb 2P 940QSFP56 Adapter P08355-001
HPE IB HDR/EN 200Gb 1P 940QSFP56 Adapter P08354-001
HPE IB HDR PCIe G3 Auxiliary card with 150 mm cable kit P10330-001
Ethernet adapter spare part
Customer self repair: Optional
Description Spare part number
HPE Ethernet 100Gb 1P 842QSFP28 Adapter 877697-001
Smart Array controller spare parts
Customer self repair: Optional
Description Spare part number
HPE Smart Array E208i-p Controller 836266-001
HPE Smart Array E208e-p Controller 836267-001
HPE Smart Array P408i-p Controller 836269-001
HPE Smart Array P408e-p Controller 836270-001
Media Module adapter spare parts
Customer self repair: Optional
Description Spare part number
Media Module Ethernet 10Gb 2P 568FLR-MMT Adapter 879848-001
Media Module Ethernet 1Gb 2P 368FLR-MMT Adapter 872161-001
Media Module Ethernet 10Gb 2P 568FLR-MMSFP+ Adapter 872162-001
HPE Trusted Platform Module 2.0 spare part
Customer self repair: No
14 Illustrated parts catalog

Description Spare part number
HPE Trusted Platform Module Gen 10, TAA 872159-001
SUV cable spare part
Customer self repair: Mandatory
Description Spare part number
36-pin SUV cable 416003-001
For more information on the removal and replacement procedures, see Disconnecting and replacing the SUV cable.
OPA adapter cable spare kit
Customer self repair: Optional
Description Spare part number
• OPA adapter sideband cable
• OPA adapter IFP cable
P01290-001
Smart Array controller cable spare part
Customer self repair: Optional
Description Spare part number
• Onboard S100i SR Gen10 controller SATA cable
• Type-p controller Mini-SAS cable for the primary riser slot 1
• Type-p controller Mini-SAS cable for the secondary riser slot 2
879853-001
Illustrated parts catalog 15

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
There are two categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or
four-hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call
the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard
Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to
Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you
must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider. For the
North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la
réparation peut être eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe
deux catégories de pièces CSR :
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre
produit.
16 Customer self repair

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-
même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la
pièce soit eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4
heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour
qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard
Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de
remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
Pour plus d'informations sur ce programme en Amérique du Nord, consultez le site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les
pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti
Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente
(CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza
Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo
spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne aida la riparazione ad
Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per
questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover
sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per
rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza
autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è oerta con un supplemento di costo solo in alcune zone. In
caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard
Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve
restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve
spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La
mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise.
Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona. Per
il programma in Nord America fare riferimento al sito Web.
Customer self repair 17

Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del
cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e
di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren
und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein
Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert
werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei
Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt
werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie
Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per
Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden,
können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der
zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von
Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und
bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der Hewlett Packard
Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile
von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
18 Customer self repair

sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los
proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo
mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que
realice su sustitución. Los componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento
y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en
el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al
siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro
horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard
Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de
componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett
Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos
deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente
defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise,
póngase en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica, visite la
página web de Hewlett Packard Enterprise CSR.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los
componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del
usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que
hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur
tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett
Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-
onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel
daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
Customer self repair 19

•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor
reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen,
kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In
verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de eerstvolgende
werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden, indien dit mogelijk is
gezien de locatie. Indien assistentie is gewenst, belt u het Hewlett Packard Enterprise Support Center om via de telefoon
ondersteuning van een technicus te ontvangen. Hewlett Packard Enterprise vermeldt in de documentatie bij het
vervangende CSR-onderdeel of het defecte onderdeel aan Hewlett Packard Enterprise moet worden geretourneerd. Als
het defecte onderdeel aan Hewlett Packard Enterprise moet worden teruggezonden, moet u het defecte onderdeel binnen
een bepaalde periode, gewoonlijk vijf (5) werkdagen, retourneren aan Hewlett Packard Enterprise. Het defecte onderdeel
moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het
defecte onderdeel niet terugzendt, kan Hewlett Packard Enterprise u voor het vervangende onderdeel kosten in rekening
brengen. Bij reparatie door de klant betaalt Hewlett Packard Enterprise alle verzendkosten voor het vervangende en
geretourneerde onderdeel en kiest Hewlett Packard Enterprise zelf welke koerier/transportonderneming hiervoor wordt
gebruikt.
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van Hewlett
Packard Enterprise. Informatie over Service Partners vindt u op de Hewlett Packard Enterprise website.
Garantieservice "Parts Only"
Het is mogelijk dat de Hewlett Packard Enterprise garantie alleen de garantieservice "Parts Only" omvat. Volgens de
bepalingen van de Parts Only garantieservice zal Hewlett Packard Enterprise kosteloos vervangende onderdelen ter
beschikking stellen.
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise
verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening
gebracht
Reparo feito pelo cliente
Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de
modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se, durante o
período de diagnóstico, a Hewlett Packard Enterprise (ou fornecedores/parceiros da Hewlett Packard Enterprise) concluir
que o reparo pode ser efetuado pelo uso de uma peça CSR, a Hewlett Packard Enterprise enviará a peça diretamente ao
cliente. Há duas categorias de peças CSR:
•Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a Hewlett Packard Enterprise substitua
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.
•Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo
cliente. No entanto, se desejar que a Hewlett Packard Enterprise as substitua, pode haver ou não a cobrança de taxa
adicional, dependendo do tipo de serviço de garantia destinado ao produto.
OBSERVAÇÃO: Algumas peças da Hewlett Packard Enterprise não são projetadas para o reparo feito pelo cliente. A fim
de cumprir a garantia do cliente, a Hewlett Packard Enterprise exige que um técnico autorizado substitua a peça. Essas
peças estão identificadas com a marca "No" (Não), no catálogo de peças ilustrado.
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após o pedido. Onde as
condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa
adicional. Se precisar de auxílio, entre em contato com o Centro de suporte técnico da Hewlett Packard Enterprise para
20 Customer self repair