Hewlett Packard Enterprise HPE ProLiant ML110 Gen10 Manual

HPE ProLiant ML110 Gen10 Server
Maintenance and Service Guide
Part Number: 874622-003
Published: June 2019
Edition: 3
Abstract
This guide describes identification and maintenance procedures, diagnostic tools,
specifications and requirements for hardware components and software. This guide is for an
experienced service technician. Hewlett Packard Enterprise assumes that you are qualified in
the servicing of computer equipment, trained in recognizing hazards in products, and are
familiar with weight and stability precautions.

© Copyright 2017–2019 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Intel®, Itanium®, Pentium®, Xeon®, Intel Inside®, and the Intel Inside logo are trademarks of Intel
Corporation in the U.S. and other countries.
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.

Contents
Illustrated parts catalog..........................................................................7
Mechanical components............................................................................................................... 7
Flexible slot power supply blank spare part....................................................................... 7
SFF drive blank spare part.................................................................................................8
LFF drive blank spare part................................................................................................. 8
Four-bay LFF non-hot-plug drive cage spare part............................................................. 8
PCI air baffle spare part..................................................................................................... 8
System components......................................................................................................................8
Flexible Slot power supply spare part (hot-plug)..............................................................10
Redundant power supply backplane spare part...............................................................10
Non-hot-plug power supply spare part............................................................................. 10
Default PCI fan spare part................................................................................................10
Redundant fan spare part................................................................................................ 10
System battery spare part................................................................................................ 11
System board assembly spare part..................................................................................11
DIMM spare parts.............................................................................................................11
Heatsink spare part.......................................................................................................... 12
First-generation Intel Xeon Scalable Processor spare parts............................................12
Second-generation Intel Xeon Scalable Processor spare parts.......................................12
Default system fan spare part.......................................................................................... 13
Serial port cable spare part.............................................................................................. 13
Front USB 3.0 ports cable spare part...............................................................................13
iLO Service Port cable spare part.................................................................................... 13
Server options.............................................................................................................................13
Eight-bay SFF drive cage assembly spare part............................................................... 14
Four-bay LFF drive cage backplane spare part............................................................... 15
Energy pack spare parts.................................................................................................. 15
HPE Smart Storage Hybrid Capacitor spare part..................................................15
HPE Smart Storage Battery spare part................................................................. 15
Serial port cable spare part.............................................................................................. 15
Four-bay LFF/eight-bay SFF hot-plug drive Mini-SAS cable spare part.......................... 15
Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part.............................15
Optical drive SATA-power cable spare part......................................................................15
Storage controller backup power cable spare part...........................................................16
HPE Trusted Platform Module 2.0 spare part.................................................................. 16
Customer self repair............................................................................. 17
Removal and replacement procedures...............................................26
Required tools.............................................................................................................................26
Safety considerations..................................................................................................................26
Electrostatic discharge..................................................................................................... 26
Symbols on equipment.....................................................................................................27
Server warnings and cautions..........................................................................................27
Rack warnings and cautions............................................................................................ 28
Preparation procedures.............................................................................................................. 29
Power down the server.................................................................................................... 29
Remove the server from the rack.....................................................................................30
3

Position the tower server for hardware configuration.......................................................31
Remove the access panel................................................................................................32
Remove the front bezel.................................................................................................... 33
Remove the PCI air baffle................................................................................................ 34
Remove the system air baffle...........................................................................................35
Install the system air baffle...............................................................................................36
Install the PCI air baffle.................................................................................................... 37
Install the access panel....................................................................................................38
Install the front bezel........................................................................................................ 38
Install the server into the rack.......................................................................................... 39
Enable the increased cooling function...................................................................42
Power up the server......................................................................................................... 42
Removing and replacing a drive blank........................................................................................42
Removing and replacing an LFF drive blank....................................................................43
Removing and replacing an SFF drive blank................................................................... 43
Removing and replacing drives...................................................................................................43
Removing and replacing the hot-plug drive......................................................................43
Removing and replacing the non-hot-plug drive.............................................................. 44
Removing and replacing the front panel LEDs cable..................................................................45
Removing and replacing the front panel USB ports cable assembly.......................................... 46
Removing and replacing the iLO Service Port cable.................................................................. 47
Removing and replacing the serial port cable.............................................................................48
DIMM-processor compatibility.....................................................................................................50
Removing and replacing the DIMM..................................................................................50
Removing and replacing the optical drive................................................................................... 51
Removing and replacing the four-bay LFF non-hot-plug drive cage...........................................52
Removing and replacing the four-bay LFF drive backplane....................................................... 53
Removing and replacing the eight-bay SFF drive cage assembly..............................................54
Removing and replacing the M.2 SSD enablement board..........................................................55
Removing and replacing the M.2 SSD........................................................................................57
Removing and replacing an expansion board.............................................................................57
Removing and replacing a Smart Array storage controller......................................................... 59
Removing and replacing the GPU.............................................................................................. 60
Removing and replacing the internal USB device.......................................................................61
Removing and replacing the non-hot-plug power supply............................................................62
Removing and replacing the power supply blank....................................................................... 63
Removing and replacing a Flexible Slot power supply............................................................... 63
Removing and replacing the redundant power supply backplane module..................................64
Fan replacement......................................................................................................................... 66
Removing and replacing the default PCI fan....................................................................66
Removing and replacing the default system fan.............................................................. 67
Removing and replacing the redundant fans................................................................... 68
System battery replacement....................................................................................................... 69
System battery information...............................................................................................69
Removing and replacing the system battery.................................................................... 70
Replace the system battery...................................................................................70
Removing and replacing an energy pack ...................................................................................71
Removing and replacing the system board.................................................................................72
Removing the system board assembly............................................................................ 72
Replacing the system board assembly............................................................................ 75
Re-entering the server serial number and product ID...................................................... 77
HPE Trusted Platform Module 2.0 Gen10 Option....................................................................... 78
Troubleshooting....................................................................................79
Troubleshooting resources..........................................................................................................79
4

Diagnostic tools.................................................................................... 80
Product QuickSpecs................................................................................................................... 80
UEFI System Utilities.................................................................................................................. 80
Selecting the boot mode ................................................................................................. 80
Secure Boot......................................................................................................................81
Launching the Embedded UEFI Shell ............................................................................. 81
Intelligent Provisioning................................................................................................................ 82
Intelligent Provisioning operation..................................................................................... 83
HPE Insight Remote Support......................................................................................................83
HPE InfoSight for servers .......................................................................................................... 84
USB support................................................................................................................................84
External USB functionality................................................................................................84
HPE Smart Storage Administrator.............................................................................................. 84
Component identification.....................................................................86
Front panel components............................................................................................................. 86
Front panel LEDs and buttons.................................................................................................... 87
Front panel LED power fault codes..................................................................................88
Rear panel components..............................................................................................................88
Rear panel LEDs and button.......................................................................................................89
UID button functionality.................................................................................................... 90
System board components......................................................................................................... 91
System maintenance switch descriptions........................................................................ 93
DIMM label identification.................................................................................................. 93
DIMM slot locations..........................................................................................................95
PCIe slot description........................................................................................................ 95
Drives..........................................................................................................................................96
Low profile LFF drive LED definitions.............................................................................. 96
Hot-plug drive LED definitions..........................................................................................97
Drive bay numbering........................................................................................................ 98
Fans.......................................................................................................................................... 100
Fan locations..................................................................................................................100
Fan mode behavior........................................................................................................ 101
Cabling.................................................................................................102
Cabling guidelines.....................................................................................................................102
Drive cabling............................................................................................................................. 103
LFF non-hot-plug drive cabling...................................................................................... 103
LFF hot-plug drive cabling..............................................................................................104
SFF hot-plug drive cabling............................................................................................. 106
Storage controller cabling......................................................................................................... 107
Storage controller backup power cabling..................................................................................109
Energy pack cabling..................................................................................................................109
Optical drive cabling..................................................................................................................110
M.2 SSD cabling........................................................................................................................110
Front I/O cabling........................................................................................................................ 111
Front USB 3.0 cabling............................................................................................................... 111
iLO Service Port cabling............................................................................................................112
Fan cabling................................................................................................................................112
Serial port cabling......................................................................................................................114
Power supply cabling................................................................................................................ 115
5

Specifications......................................................................................117
Environmental specifications.....................................................................................................117
Mechanical specifications..........................................................................................................117
Power supply specifications...................................................................................................... 118
ATX 350W non-hot-plug power supply........................................................................... 118
ATX 550W non-hot-plug power supply........................................................................... 118
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply............................ 119
Safety, warranty, and regulatory information................................... 121
Safety and regulatory compliance.............................................................................................121
Warranty information.................................................................................................................121
Belarus Kazakhstan Russia marking........................................................................................ 121
Turkey RoHS material content declaration............................................................................... 122
Ukraine RoHS material content declaration..............................................................................122
Websites.............................................................................................. 123
Support and other resources.............................................................124
Accessing Hewlett Packard Enterprise Support....................................................................... 124
Accessing updates....................................................................................................................124
Customer self repair..................................................................................................................125
Remote support........................................................................................................................ 125
Documentation feedback.......................................................................................................... 125
Acronyms and abbreviations.............................................................126
6

Illustrated parts catalog
This chapter lists the hardware spare parts supported by the server.
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Item Description
1Flexible slot power supply blank spare part on page 7
2SFF drive blank spare part on page 8
3LFF drive blank spare part on page 8
4Four-bay LFF non-hot-plug drive cage spare part on page 8
5PCI air baffle spare part on page 8
Flexible slot power supply blank spare part
Customer self repair on page 17: Mandatory
Illustrated parts catalog 7

Description Spare part number
Flexible slot power supply blank 775423-001
SFF drive blank spare part
Customer self repair on page 17: Mandatory
Description Spare part number
SFF drive blank 670033-001
LFF drive blank spare part
Customer self repair on page 17: Mandatory
Description Spare part number
LFF drive blank 827363-001
Four-bay LFF non-hot-plug drive cage spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Four-bay LFF non-hot-plug drive cage 792353-001
PCI air baffle spare part
Customer self repair on page 17: Mandatory
Description Spare part number
PCI air baffle 791709-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
8Illustrated parts catalog

Item Description
1Flexible Slot power supply spare part (hot-plug) on page 10
2Redundant power supply backplane spare part on page 10
3Non-hot-plug power supply spare part on page 10
4Default PCI fan spare part on page 10
5Redundant fan spare part on page 10
6System battery spare part on page 11
7System board assembly spare part on page 11
8DIMM spare parts on page 11
9Heatsink spare part on page 12
10 First-generation Intel Xeon Scalable Processor spare parts on page 12
Second-generation Intel Xeon Scalable Processor spare parts on page 12
11 Redundant fan spare part on page 10
Table Continued
Illustrated parts catalog 9

Item Description
12 Default system fan spare part on page 13
13 Serial port cable spare part on page 13*
14 Front USB 3.0 ports cable spare part on page 13*
15 iLO Service Port cable spare part on page 13*
*Not shown
Flexible Slot power supply spare part (hot-plug)
Customer self repair on page 17: Mandatory
Description Spare part number
HPE 800 W Flexible Slot Platinum Hot-plug Low Halogen
Power Supply
866730-001
Redundant power supply backplane spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Redundant power supply backplane module (cables
included)
878925-001
Non-hot-plug power supply spare part
Customer self repair on page 17: Mandatory
Description Spare part number
ATX 350 W power supply 878924-001
ATX 550 W power supply 878923-001
Default PCI fan spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Default PCI fan 878929-001
Redundant fan spare part
Customer self repair on page 17: Mandatory
10 Illustrated parts catalog

Description Spare part number
Redundant fan1878927-001
1 This redundant fan spare part is used for either redundant system fan or redundant PCI fan replacement.
System battery spare part
Customer self repair on page 17: Mandatory
Description Spare part number
System battery 319603-001
System board assembly spare part
Customer self repair on page 17: Optional
Description Spare part number
System board assembly for the first-generation Intel Xeon Scalable
Processors
878926-001
System board assembly for the second-generation Intel Xeon
Scalable Processors
P11532-001
DIMM spare parts
Customer self repair on page 17: Mandatory
Description Spare part number
PC4-2666V DIMM spares —
8 GB, single-rank x8 PC4-2666V-R 850879-001
16 GB, single-rank x4 PC4-2666V-R 850880-001
16 GB, dual-rank x8 PC4-2666V-R 868846-001
32 GB, dual-rank x4 PC4-2666V-R 850881-001
PC4-2933Y DIMM spares —
8 GB, single-rank x8 PC4-2933Y-R P06186-001
16 GB, single-rank x4 PC4-2933Y-R P06187-001
16 GB, dual-rank x8 PC4-2933Y-R P06188-001
32 GB, dual-rank x4 PC4-2933Y-R P06189-001
Illustrated parts catalog 11

CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a
perceived hardware error, make sure first that the component is firmly seated in the slot. Do not
bend or flex circuit boards when reseating components.
Heatsink spare part
Customer self repair on page 17: No
Description Spare part number
Heatsink assembly 878922-001
First-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 17: No
Description Spare part number
Intel Xeon Bronze series processors —
1.70 GHz Intel Xeon Bronze 3104, 6C, 85 W 875709-001
1.70 GHz Intel Xeon Bronze 3106, 8C, 85 W 875710-001
Intel Xeon Silver series processors —
1.80 GHz Intel Xeon Silver 4108, 8C, 85 W 875712-001
2.10 GHz Intel Xeon Silver 4110, 8C, 85 W 875711-001
2.60 GHz Intel Xeon Silver 4112, 4C, 85 W 875714-001
Intel Xeon Gold series processors —
2.20 GHz Intel Xeon Gold 5120, 14C, 105 W 875718-001
3.60 GHz Intel Xeon Gold 5122, 4C, 105 W 875719-001
Second-generation Intel Xeon Scalable Processor spare parts
Customer self repair on page 17: No
Description Spare part number
Intel Xeon Bronze series processor —
1.90 GHz Intel Xeon Bronze 3204, 6C, 85 W P11604-001
Intel Xeon Silver series processors —
2.10 GHz Intel Xeon Silver 4208, 8C, 85 W P11605-001
2.10 GHz Intel Xeon Silver 4216, 16C, 100 W P11609-001
Table Continued
12 Illustrated parts catalog

Description Spare part number
2.20 GHz Intel Xeon Silver 4210, 10C, 85 W P11606-001
2.20 GHz Intel Xeon Silver 4214, 12C, 85 W P11607-001
2.50 GHz Intel Xeon Silver 4215, 8C, 85 W P11608-001
Intel Xeon Gold series processors —
2.50 GHz Intel Xeon Gold 5215, 10C, 85 W P11610-001
3.80 GHz Intel Xeon Gold 5222, 4C, 105 W P11632-001
Intel Xeon Gold series processors, Network Function
Virtualization
—
2.30 GHz Intel Xeon Gold 5218N, 16C, 110 W P12021-001
Default system fan spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Default system fan 878928-001
Serial port cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Serial port cable 875571-001
Front USB 3.0 ports cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Front USB 3.0 ports cable 878932-001
iLO Service Port cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
iLO Service Port cable 878933-001
Server options
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current
supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website:
http://www.hpe.com/info/partssurfer
Illustrated parts catalog 13

Item Description
1Eight-bay SFF drive cage assembly spare part on page 14
2Four-bay LFF drive cage backplane spare part on page 15
3Energy pack spare parts on page 15
4Serial port cable spare part on page 15*
5Four-bay LFF/eight-bay SFF hot-plug drive Mini-SAS cable spare part on page 15*
6Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part on page 15*
7Optical drive SATA-power cable spare part on page 15*
8Storage controller backup power cable spare part on page 16*
9HPE Trusted Platform Module 2.0 spare part on page 16*
*Not shown
Eight-bay SFF drive cage assembly spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Eight-bay SFF drive cage backplane 792352-001
14 Illustrated parts catalog

Four-bay LFF drive cage backplane spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Four-bay LFF drive cage backplane 878930-001
Energy pack spare parts
HPE Smart Storage Hybrid Capacitor spare part
Customer self repair: mandatory
Description Spare part number
HPE Smart Storage Hybrid Capacitor, 260mm
cable
P07474-001
HPE Smart Storage Battery spare part
Customer self repair on page 17: Mandatory
Description Spare part number
HPE Smart Storage Battery 96 W, 260 mm cable 878644-001
Serial port cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Serial port cable 875571-001
Four-bay LFF/eight-bay SFF hot-plug drive Mini-SAS cable spare part
Customer self repair on page 17: Mandatary
Description Spare part number
Four-bay LFF/eight-bay SFF hot-plug drive Mini-
SAS cable
878327-001
Four-bay LFF non-hot-plug drive SATA to Mini-SAS cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
Four-bay LFF non-hot-plug drive SATA to Mini-SAS
cable
878934-001
Optical drive SATA-power cable spare part
Customer self repair on page 17: Mandatory
Illustrated parts catalog 15

Description Spare part number
Optical drive SATA-power cable 878935-001
Storage controller backup power cable spare part
Customer self repair on page 17: Mandatory
Description Spare part number
HPE Smart Array SR controller backup power
cable
878646-001
HPE Trusted Platform Module 2.0 spare part
Customer self repair on page 17: No
Description Spare part number
HPE Trusted Platform Module Gen10, TAA 872159-001
16 Illustrated parts catalog

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to
minimize repair time and allow for greater flexibility in performing defective parts replacement. If during
the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or
service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett
Packard Enterprise will ship that part directly to you for replacement. There are two categories of CSR
parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer
self repair. If, however, you require that Hewlett Packard Enterprise replace them for you, there may or
may not be additional charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to
satisfy the customer warranty, Hewlett Packard Enterprise requires that an authorized service provider
replace the part. These parts are identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day
delivery. Same day or four-hour delivery may be offered at an additional charge where geography
permits. If assistance is required, you can call the Hewlett Packard Enterprise Support Center and a
technician will help you over the telephone. Hewlett Packard Enterprise specifies in the materials shipped
with a replacement CSR part whether a defective part must be returned to Hewlett Packard Enterprise. In
cases where it is required to return the defective part to Hewlett Packard Enterprise, you must ship the
defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5)
business days. The defective part must be returned with the associated documentation in the provided
shipping material. Failure to return the defective part may result in Hewlett Packard Enterprise billing you
for the replacement. With a customer self repair, Hewlett Packard Enterprise will pay all shipping and part
return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service
provider. For the North American program, go to the Hewlett Packard Enterprise CSR website.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the
terms of parts only warranty service, Hewlett Packard Enterprise will provide replacement parts free of
charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard
Enterprise to replace these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair
= réparation par le client) afin de minimiser les délais de réparation et faciliter le remplacement des
pièces défectueuses. Si pendant la période de diagnostic, Hewlett Packard Enterprise (ou ses
partenaires ou mainteneurs agréés) détermine que la réparation peut être effectuée à l'aide d'une pièce
CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe deux catégories de pièces CSR :
Customer self repair 17

•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à
Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous
demandez à Hewlett Packard Enterprise de remplacer ces pièces, l'intervention peut ou non vous être
facturée, selon le type de garantie applicable à votre produit.
REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client
d'effectuer lui-même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise
exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé. Ces pièces sont identifiées
par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre
d’assistance Hewlett Packard Enterprise pour qu’un technicien vous aide au téléphone Dans les
documents envoyés avec la pièce de rechange CSR, Hewlett Packard Enterprise précise s'il est
nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai indiqué,
généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans
l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve
le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, Hewlett Packard
Enterprise supporte l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou
le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre
Mainteneur Agrée local. Pour plus d'informations sur ce programme en Amérique du Nord, consultez le
site Web Hewlett Packard Enterprise.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules".
Dans ce cas, les pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez
à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du
service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti
difettose, i prodotti Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono
essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica Hewlett
Packard Enterprise (o un centro di servizi o di assistenza Hewlett Packard Enterprise) identifica il guasto
come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo spedirà direttamente al cliente
per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la
riparazione ad Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera
per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard
Enterprise, potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il
prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del
cliente. Per rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da
18 Customer self repair

un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei
componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di
un addetto del centro di supporto tecnico Hewlett Packard Enterprise. Nel materiale fornito con una parte
di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve restituire dei component. Qualora
sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve spedire ad
Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio
da parte di Hewlett Packard Enterprise. Nel caso di riparazione da parte del cliente, Hewlett Packard
Enterprise sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di
assistenza di zona. Per il programma in Nord America fare riferimento al sito Web.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli
componenti. Nei termini di garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà
gratuitamente le parti di ricambio.
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione
da parte del cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà
sostenere le spese di spedizione e di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um
Reparaturzeiten zu minimieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen.
Wenn Hewlett Packard Enterprise (oder ein Hewlett Packard Enterprise Servicepartner) bei der Diagnose
feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden kann, sendet Ihnen Hewlett Packard
Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie
den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die
Anfahrt- und Arbeitskosten für diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard
Enterprise vornehmen lassen möchten, können bei diesem Service je nach den für Ihr Produkt
vorgesehenen Garantiebedingungen zusätzliche Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise
Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw.
„Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden
gegen einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das Hewlett Packard Enterprise
Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien von
Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden, können Sie entnehmen, ob
das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es erforderlich ist,
das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das
Customer self repair 19

Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für
alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie
von Ihrem Servicepartner vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf
der Hewlett Packard Enterprise Website unter.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service
(Garantieservice ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service
stellt Hewlett Packard Enterprise Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den
Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und
Arbeitskosten für diesen Service berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede
reemplazar (Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor
flexibilidad a la hora de realizar sustituciones de componentes defectuosos. Si, durante la fase de
diagnóstico, Hewlett Packard Enterprise (o los proveedores o socios de servicio de Hewlett Packard
Enterprise) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR,
Hewlett Packard Enterprise le enviará dicho componente directamente para que realice su sustitución.
Los componentes CSR se clasifican en dos categorías:
•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett
Packard Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los
gastos de desplazamiento y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes
también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que
Hewlett Packard Enterprise realice su sustitución, puede o no conllevar costes adicionales,
dependiendo del tipo de servicio de garantía correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser
reparados por el usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone
como condición que un proveedor de servicios autorizado realice la sustitución de estos componentes.
Dichos componentes se identifican con la palabra "No" en el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en
el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al
Centro de asistencia técnica de Hewlett Packard Enterprise y recibirá ayuda telefónica por parte de un
técnico. Con el envío de materiales para la sustitución de componentes CSR, Hewlett Packard Enterprise
especificará si los componentes defectuosos deberán devolverse a Hewlett Packard Enterprise. En
aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje
de envío. Si no enviara el componente defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle
por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, Hewlett Packard
Enterprise se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la
empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett
Packard Enterprise, póngase en contacto con su proveedor de servicios local. Si está interesado en el
programa para Norteamérica, visite la página web de Hewlett Packard Enterprise CSR.
20 Customer self repair