Hewlett Packard Enterprise ProLiant DL160 Gen10 Manual

HPE ProLiant DL160 Gen10 Server Maintenance and
Service Guide
Part Number: 878590-006
Published: September 2020
Edition: 7
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications, and requirements for
hardware components and software. This guide is for an experienced service technician. Hewlett Packard Enterprise
assumes you are qualified in the servicing of computer equipment, trained in recognizing hazards in products, and are
familiar with weight and stability precautions.

©Copyright 2017-2020 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise
products and services are set forth in the express warranty statements accompanying such products and services.
Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable
for technical or editorial errors or omissions contained herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession, use, or copying.
Consistent with FAR 12211 and 12212, Commercial Computer Software, Computer Software Documentation, and
Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard Enterprise has no
control over and is not responsible for information outside the Hewlett Packard Enterprise website.
Acknowledgments
Intel®and Xeon®are trademarks of Intel Corporation in the U.S. and other countries.
Linux®is the registered trademark of Linus Torvalds in the U.S. and other countries.
microSD is a trademark or a registered trademark of SD-3D in the United States, other countries of both.
Microsoft®, Windows®, and Windows Server®are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.
Red Hat®Enterprise Linux®are registered trademarks of Red Hat, Inc. in the United States and other countries.
VMware ESXi™and VMware vSphere®are registered trademarks or trademarks of VMware, Inc. in the United States
and/or other jurisdictions.
All third-party marks are property of their respective owners.

Contents
Illustrated parts catalog...................................................................................................7
Mechanical components.............................................................................................................................................................................................. 7
Access panel spare parts........................................................................................................................................................................... 7
DIMM guard spare kit.................................................................................................................................................................................. 8
Energy pack holder and fan blank spare kit...................................................................................................................................8
Chassis ear spare kit.....................................................................................................................................................................................8
Rail spare part.................................................................................................................................................................................................. 8
Miscellaneous blank spare parts............................................................................................................................................................8
Front bezel spare part................................................................................................................................................................................. 9
System components.......................................................................................................................................................................................................9
Heatsink spare part....................................................................................................................................................................................10
First-generation Intel Xeon Scalable Processor spare parts..............................................................................................10
Second-generation Intel Xeon Scalable Processor spare parts........................................................................................11
DIMM spare parts........................................................................................................................................................................................12
Media Module adapter spare parts...................................................................................................................................................13
Riser board spare parts........................................................................................................................................................................... 13
Flexible Slot power supply spare parts (hot-plug).................................................................................................................. 13
Fan spare part............................................................................................................................................................................................... 14
System board assembly spare part.................................................................................................................................................. 14
Battery and energy pack spare parts.............................................................................................................................................. 14
Drive backplane spare parts................................................................................................................................................................. 14
Serial port cable spare part................................................................................................................................................................... 15
Chassis intrusion detection switch spare part............................................................................................................................15
HPE Trusted Platform Module 20 spare part...........................................................................................................................15
Front panel cable spare parts.............................................................................................................................................................. 15
Cable spare parts.........................................................................................................................................................................................15
Customer self repair....................................................................................................... 17
Removal and replacement procedures........................................................................26
Required tools.................................................................................................................................................................................................................26
Safety considerations.................................................................................................................................................................................................26
Electrostatic discharge.............................................................................................................................................................................26
Server warnings and cautions..............................................................................................................................................................27
Rack warnings............................................................................................................................................................................................... 28
Preparation procedures............................................................................................................................................................................................ 28
Power down the server............................................................................................................................................................................ 29
Removing the front bezel.......................................................................................................................................................................29
Extend the server from the rack.........................................................................................................................................................30
Remove the server from the rack...................................................................................................................................................... 30
Remove the access panel........................................................................................................................................................................30
Release the cable management arm ...............................................................................................................................................31
Removing the primary PCI riser blank............................................................................................................................................ 31
Removing the primary PCI riser cage..............................................................................................................................................32
Removing the secondary PCI riser cage........................................................................................................................................ 33
Removing the universal media bay blank.....................................................................................................................................34
3

Enable the enhanced cooling function........................................................................................................................................... 35
Removing and replacing the chassis ears...................................................................................................................................................... 36
Removing and replacing a drive blank.............................................................................................................................................................37
Removing and replacing a hot-plug drive......................................................................................................................................................38
Removing and replacing an M.2 SSD................................................................................................................................................................ 39
Removing and replacing the hot-plug power supply.............................................................................................................................. 40
Removing and replacing a fan...............................................................................................................................................................................42
Removing and replacing a fan blank................................................................................................................................................................. 43
Removing and replacing the FlexibleLOM adapter.................................................................................................................................. 44
Removing and replacing the Media Module adapter...............................................................................................................................45
Removing and replacing the serial port...........................................................................................................................................................46
Removing and replacing the optical drive......................................................................................................................................................48
Removing and replacing the 4 LFF front panel cable assemblies....................................................................................................50
Removing and replacing the 8 SFF front panel cable assemblies....................................................................................................52
Removing and replacing the chassis intrusion detection switch......................................................................................................54
Removing and replacing the DIMM guards...................................................................................................................................................55
DIMM-processor compatibility..............................................................................................................................................................................56
Removing and replacing a DIMM.......................................................................................................................................................57
Removing an expansion board............................................................................................................................................................................. 57
Removing and replacing a storage controller..............................................................................................................................................59
System battery replacement..................................................................................................................................................................................61
System battery information.................................................................................................................................................................. 61
Removing and replacing the system battery..............................................................................................................................61
Removing and replacing the energy pack and holder............................................................................................................................ 62
Removing and replacing the system board...................................................................................................................................................64
Removing the system board.................................................................................................................................................................64
Replacing the system board................................................................................................................................................................. 68
Re-entering the server serial number and product ID...........................................................................................................71
Removing and replacing the 4-bay LFF drive backplane..................................................................................................................... 71
Removing and replacing the 8-bay SFF drive backplane......................................................................................................................72
Removing and replacing the 2-bay SFF SAS/SATA drive backplane............................................................................................74
HPE Trusted Platform Module 20 Gen10 Option....................................................................................................................................75
Troubleshooting..............................................................................................................76
Troubleshooting resources..................................................................................................................................................................................... 76
Diagnostic tools............................................................................................................... 77
Product QuickSpecs.................................................................................................................................................................................................... 77
UEFI System Utilities.................................................................................................................................................................................................. 77
Selecting the boot mode ........................................................................................................................................................................77
Secure Boot.....................................................................................................................................................................................................78
Launching the Embedded UEFI Shell .............................................................................................................................................78
iLO Service Port.............................................................................................................................................................................................................79
Intelligent Provisioning..............................................................................................................................................................................................79
Intelligent Provisioning operation.....................................................................................................................................................80
HPE Insight Remote Support.................................................................................................................................................................................81
HPE InfoSight for servers ....................................................................................................................................................................................... 81
USB support.....................................................................................................................................................................................................................81
External USB functionality.....................................................................................................................................................................81
HPE Smart Storage Administrator..................................................................................................................................................................... 82
Component identification..............................................................................................83
4

Front panel components...........................................................................................................................................................................................83
Four-bay LFF drive model......................................................................................................................................................................83
Eight-bay SFF drive model with optical drive............................................................................................................................ 83
Eight-bay SFF drive model with two-bay SFF option............................................................................................................ 84
Serial number/iLO information pull tab......................................................................................................................................... 84
Front panel LEDs and buttons..............................................................................................................................................................................84
Four-bay LFF drive model......................................................................................................................................................................84
Eight-bay SFF model.................................................................................................................................................................................86
Power fault LEDs.........................................................................................................................................................................................87
Rear panel components............................................................................................................................................................................................ 88
Rear panel LEDs............................................................................................................................................................................................................ 88
PCIe expansion slot definitions.............................................................................................................................................................................89
PCIe slot description................................................................................................................................................................................................... 90
System board components..................................................................................................................................................................................... 91
System maintenance switch descriptions.....................................................................................................................................92
DIMM label identification........................................................................................................................................................................93
Processor, heatsink, and socket components.............................................................................................................................95
Drive bay numbering.................................................................................................................................................................................................. 95
Four-bay LFF drive model......................................................................................................................................................................95
Eight-bay SFF drive model with optical drive............................................................................................................................ 96
Eight-bay SFF drive model with two-bay SFF option............................................................................................................ 96
Drive LEDs and buttons............................................................................................................................................................................................96
Low-profile LFF drive LED definitions............................................................................................................................................96
Smart Carrier (SC) drive LED definitions.......................................................................................................................................97
Fan locations....................................................................................................................................................................................................................98
Cabling.............................................................................................................................. 99
Cabling guidelines........................................................................................................................................................................................................ 99
Four-bay LFF drive model cabling ................................................................................................................................................................. 100
Four-bay LFF drive backplane cabling........................................................................................................................................ 100
Optical drive cabling...............................................................................................................................................................................102
Front I/O and thermal ambient sensor cabling.......................................................................................................................102
USB 30 cabling.........................................................................................................................................................................................103
iLO Service Port cabling.......................................................................................................................................................................103
Eight-bay SFF drive model cabling................................................................................................................................................................. 103
Eight-bay SFF drive backplane cabling.......................................................................................................................................103
Two-bay SFF SAS/SATA drive cage cabling............................................................................................................................105
Optical drive cabling...............................................................................................................................................................................106
Front I/O and thermal ambient sensor cabling.......................................................................................................................106
USB 30 cabling.........................................................................................................................................................................................107
iLO Service Port cabling.......................................................................................................................................................................107
M.2 SATA SSD cabling............................................................................................................................................................................................107
Controller backup power cabling......................................................................................................................................................................109
Serial port cabling......................................................................................................................................................................................................110
Energy pack cabling.................................................................................................................................................................................................110
Chassis intrusion detection switch cabling.................................................................................................................................................111
Specifications.................................................................................................................112
Environmental specifications..............................................................................................................................................................................112
Mechanical specifications......................................................................................................................................................................................112
Power supply specifications................................................................................................................................................................................ 112
HPE 500W Flex Slot Platinum Hot-plug Low Halogen Power Supply..................................................................... 113
HPE 800W Flex Slot Platinum Hot-plug Low Halogen Power Supply..................................................................... 114
5

HPE 800W Flex Slot Titanium Hot-plug Low Halogen Power Supply..................................................................... 115
HPE 800W Flex Slot Universal Hot-plug Low Halogen Power Supply.................................................................... 115
HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply........................................................................116
Websites......................................................................................................................... 118
Support and other resources...................................................................................... 119
Accessing Hewlett Packard Enterprise Support..................................................................................................................................... 119
Accessing updates.................................................................................................................................................................................................... 119
Customer self repair.................................................................................................................................................................................................120
Remote support..........................................................................................................................................................................................................120
Warranty information..............................................................................................................................................................................................120
Regulatory information.......................................................................................................................................................................................... 121
Documentation feedback......................................................................................................................................................................................121
6

Illustrated parts catalog
Mechanical components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Item Description
1Access panel spare parts
2DIMM guard spare kit
3Energy pack holder and fan blank spare kit*
4Chassis ear spare kit
5Rail spare part
6Miscellaneous blank spare parts
7Front bezel spare part**
*Fan blank spare is not shown.
**Not shown
Access panel spare parts
Customer self repair: mandatory
Description Spare part number
Access panel 878528-001
Illustrated parts catalog 7

DIMM guard spare kit
Customer self repair: mandatory
Description Spare part number
• Left DIMM guard
• Right DIMM guard
878529-001
Energy pack holder and fan blank spare kit
Customer self repair: mandatory
Description Spare part number
• Energy pack holder
• Fan blank
878530-001
Chassis ear spare kit
Customer self repair: mandatory
Description Spare part number
• Right ear
• Left ear
878531-001
Rail spare part
Customer self repair: mandatory
Description Spare part number
SFF Easy Install Rail kit 875544-001
Miscellaneous blank spare parts
Customer self repair: mandatory
Description Spare part number
Primary riser blank kit 878532-001
Optical drive carrier blank (8 SFF only) 878533-001
Universal media bay blank 878534-001
Power supply blank 775423-001
SFF drive blank 670033-001
LFF drive blank 827363-001
Illustrated parts catalog 8

Front bezel spare part
Customer self repair: mandatory
Description Spare part number
Front bezel 875561-001
System components
Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare
parts information, see the Hewlett Packard Enterprise PartSurfer website:
https://www.hpe.com/info/partssurfer
Item Description
1Heatsink spare part
2First-generation Intel Xeon Scalable Processor spare parts
Second-generation Intel Xeon Scalable Processor spare parts
3DIMM spare parts
4Media Module adapter spare parts
5Riser board spare parts
6Flexible Slot power supply spare parts (hot-plug)
7Fan spare part
Table Continued
Illustrated parts catalog 9

Item Description
8System board assembly spare part
9Battery and energy pack spare parts
11 Drive backplane spare parts*
12 Serial port cable spare part*
13 Chassis intrusion detection switch spare part*
14 HPE Trusted Platform Module 2.0 spare part*
15 Front panel cable spare parts*
16 Cable spare parts*
*Not shown
Heatsink spare part
Customer self repair: no
Description Spare part number
Heatsink 878536-001
First-generation Intel Xeon Scalable Processor spare parts
Customer self repair: no
Description Spare part number
Intel Xeon Bronze processor family —
Intel Xeon Bronze 3104, 170 GHz, 6C, 85 W 875709-001
Intel Xeon Bronze 3106, 170 GHz, 8C, 85 W 875710-001
Intel Xeon Silver processor family —
Intel Xeon Silver 4108, 180 GHz, 8C, 85 W 875712-001
Intel Xeon Silver 4110, 210 GHz, 8C, 85 W 875711-001
Intel Xeon Silver 4112, 260 GHz, 4C, 85 W 875714-001
Intel Xeon Silver 4114, 220 GHz, 10C, 85 W 875713-001
Intel Xeon Silver 4116, 210 GHz, 12C, 85 W 875716-001
Intel Xeon Gold processor family —
Intel Xeon Gold 5115, 240 GHz, 10C, 85 W 875715-001
Intel Xeon Gold 5118, 230 GHz, 12C, 105 W 875717-001
Intel Xeon Gold 5120, 220 GHz, 14C, 105 W 875718-001
Intel Xeon Gold 5122, 360 GHz, 4C, 105 W 875719-001
Intel Xeon Gold 6126, 260 GHz, 12C, 125 W 875720-001
Table Continued
Illustrated parts catalog 10

Description Spare part number
Intel Xeon Gold 6128, 340 GHz, 6C, 115 W 875721-001
Intel Xeon Gold 6130, 210 GHz, 16C, 125 W 874736-001
Intel Xeon Gold 6132, 260 GHz, 14C, 140 W 875722-001
Intel Xeon Gold 6134, 320 GHz, 8C, 130 W 875723-001
Intel Xeon Gold 6136, 300 GHz, 12C, 150 W 875724-001
Intel Xeon Gold 6138, 200 GHz, 20C, 125 W 874735-001
Intel Xeon Gold 6140, 230 GHz, 18C, 140 W 874734-001
Intel Xeon Gold 6142, 260 GHz, 16C, 150 W 874733-001
Intel Xeon Gold 6148, 240 GHz, 20C, 150 W 874732-001
Intel Xeon Gold 6152, 210 GHz, 22C, 140 W 874730-001
Intel Xeon Platinum processor family —
Intel Xeon Platinum 8160, 210 GHz, 24C, 150 W 874729-001
Intel Xeon Platinum 8164, 210 GHz, 26C, 150 W 875729-001
Second-generation Intel Xeon Scalable Processor spare parts
Customer self repair: no
Description Spare part number
Intel Xeon Bronze processor family —
Intel Xeon Bronze 3204, 190 GHz, 6C, 85 W P11604-001
Intel Xeon Bronze "R" processor family1—
Intel Xeon Bronze 3206R, 190 GHz, 8C, 85 W P19248-001
Intel Xeon Silver processor family —
Intel Xeon Silver 4208, 210 GHz, 8C, 85 W P11605-001
Intel Xeon Silver 4210, 220 GHz, 10C, 85 W P11606-001
Intel Xeon Silver 4214, 220 GHz, 12C, 85 W P11607-001
Intel Xeon Silver 4215, 250 GHz, 8C, 85 W P11608-001
Intel Xeon Sliver 4216, 210 GHz, 16C, 100 W P11609-001
Intel Xeon Silver "R" processor family1—
Intel Xeon Silver 4210R, 240 GHz, 10C, 100 W P19246-001
Intel Xeon Silver 4214R, 240 GHz, 12C, 100 W P19245-001
Intel Xeon Silver 4215R, 320 GHz, 8C, 130 W P25089-001
Intel Xeon Gold processor family —
Intel Xeon Gold 5215, 250 GHz, 10C, 85 W P11610-001
Table Continued
Illustrated parts catalog 11

Description Spare part number
Intel Xeon Gold 5217, 300 GHz, 8C, 115 W P11611-001
Intel Xeon Gold 5218, 230 GHz, 16C, 125 W P11612-001
Intel Xeon Gold 5220, 220 GHz, 18C, 125 W P11613-001
Intel Xeon Gold 5222, 380 GHz, 4C, 105 W P11632-001
Intel Xeon Gold 6226, 270 GHz, 12C, 125 W P12008-001
Intel Xeon Gold 6230, 210 GHz, 20C, 125 W P11614-001
Intel Xeon Gold 6234, 330 GHz, 8C, 130 W P12009-001
Intel Xeon Gold 6238, 210 GHz, 22C, 140 W P12010-001
Intel Xeon Gold 6240, 260 GHz, 18C, 150 W P11615-001
Intel Xeon Gold 6242, 280 GHz, 16C, 150 W P11616-001
Intel Xeon Gold 6244, 360 GHz, 8C, 150 W P11617-001
Intel Xeon Gold 6248, 250 GHz, 20C, 150 W P11618-001
Intel Xeon Gold 6252, 210 GHz, 24C, 150 W P11619-001
Intel Xeon Gold "R" processor family1—
Intel Xeon Gold 5218R, 210 GHz, 20C, 125 W P25090-001
Intel Xeon Gold 5220R, 220 GHz, 24C, 150 W P19241-001
Intel Xeon Gold 6226R, 290 GHz, 16C, 150 W P25094-001
Intel Xeon Gold 6230R, 210 GHz, 26C, 150 W P25095-001
Intel Xeon Gold processor family for 1P configurations —
Intel Xeon Gold 6208U, 290 GHz, 16C, 150 W P25102-001
Intel Xeon Gold 6209U, 210 GHz, 20C, 125 W P11644-001
Intel Xeon Gold 6210U, 250 GHz, 20C, 150 W P11642-001
Intel Xeon Platinum processor family —
Intel Xeon Platinum 8253, 220 GHz, 16C, 125 W P12011-001
Intel Xeon Platinum 8256, 380 GHz, 4C, 105 W P12012-001
1 Refreshed processor models
DIMM spare parts
Customer self repair: mandatory
Description Spare part number
2666 MT/s DIMMs —
8 GB, single-rank x8 PC4-2666V-R 850879-001
16 GB, single-rank x4 PC4-2666V-R 850880-001
Table Continued
Illustrated parts catalog 12

Description Spare part number
16 GB, dual-rank x8 PC4-2666V-R 868846-001
32 GB, dual-rank x4 PC4-2666V-R 850881-001
64 GB, quad-rank x4 PC4-2666V-L 850882-001
2933 MT/s DIMMs —
8 GB, single-rank x8 PC4-2933Y-R P06186-001
16 GB, single-rank x4 PC4-2933Y-R P06187-001
16 GB, dual-rank x8 PC4-2933Y-R P06188-001
32 GB, dual-rank x4 PC4-2933Y-R P06189-001
64 GB, dual-rank x4 PC4-2933Y-R P06192-001
64 GB, quad-rank x4 PC4-2933Y-L P06190-001
Media Module adapter spare parts
Customer self repair: optional
Description Spare part number
Media Module adapter 1GbE BT C620 872161-001
Media Module adapter 10GbE SFP+ C620 872162-001
Media Module adapter 10GbE BT C620 872163-001
Riser board spare parts
Customer self repair: optional
Description Spare part number
Primary riser board, x16 x8 878538-001
Primary riser board x8/FlexibleLOM 878539-001
Secondary riser board, x16 878540-001
Flexible Slot power supply spare parts (hot-plug)
Customer self repair: mandatory
Description Spare part number
HPE 500W Flex Slot Platinum Hot Plug Low Halogen Power Supply 866729-001
HPE 800W Flex Slot Platinum Hot Plug Low Halogen Power Supply 866730-001
HPE 800W Flex Slot Titanium Hot Plug Low Halogen Power Supply 866793-001
Table Continued
Illustrated parts catalog 13

Description Spare part number
HPE 800W Flex Slot Universal Hot Plug Low Halogen Power Supply 866727-001
HPE 800W Flex Slot -48VDC Hot Plug Low Halogen Power Supply 866728-001
Fan spare part
Customer self repair: mandatory
Description Spare part number
Fan 878537-001
System board assembly spare part
Customer self repair: optional
Description Spare part number
System board assembly for the first-generation Intel Xeon Scalable Processors
• System board assembly
• System board handle tool
878512-001
System board assembly for the first-generation and second-generation Intel
Xeon Scalable Processors
• System board assembly
• System board handle tool
P11709-001
Battery and energy pack spare parts
Customer self repair: mandatory
Description Spare part number
System battery 319603-001
HPE Smart Storage Hybrid Capacitor, 145mm cable P07473-001
HPE Smart Storage Battery 96 W, 145mm cable 878643-001
Drive backplane spare parts
Customer self repair: optional
Description Spare part number
4 LFF drive backplane 872885-001
8 SFF drive backplane 780428-001
2 SFF SAS/SATA drive backplane 775401-001
Illustrated parts catalog 14

Serial port cable spare part
Customer self repair: mandatory
Description Spare part number
Serial port cable 879778-001
Chassis intrusion detection switch spare part
Customer self repair: mandatory
Description Spare part number
Chassis intrusion detection switch 875570-001
HPE Trusted Platform Module 2.0 spare part
Customer self repair: no
Description Spare part number
HPE Trusted Platform Module Gen 10, TAA 872159-001
Front panel cable spare parts
Customer self repair: optional
Description Spare part number
8 SFF Front I/O and USB 30 cable kit 878787-001
iLO Service Port cable 878346-001
Cable spare parts
Customer self repair: mandatory
Description Spare part number
4 LFF Front I/O cable assembly 878541-001
4 LFF backplane to Smart Array controller Mini-SAS cable 878758-001
4 LFF embedded SATA to backplane Mini-SAS cable 878327-001
8 SFF Mini-SAS cable kit
• 8 SFF backplane to embedded SATA Mini-SAS cable
• 8 SFF backplane to Smart Array controller Mini-SAS cable
878328-001
Table Continued
Illustrated parts catalog 15

Description Spare part number
2 SFF SAS/SATA Mini-SAS cable kit
• 2 SFF SAS/SATA backplane to embedded SATA Mini-SAS cable
• 2 SFF SAS/SATA backplane to Smart Array controller Mini-SAS cable
878329-001
2 SFF backplane power cable 875566-001
4 LFF/8 SFF drive backplane power cable 878332-001
M.2 SATA long cable for slot 3 878639-001
M.2 SATA short cable for slot 1 or slot 2 878760-001
8 SFF optical drive cable assembly 878344-001
4 LFF optical drive cable assembly 878324-001
Illustrated parts catalog 16

Customer self repair
Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time
and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard
Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be
accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
There are two categories of CSR parts:
•Mandatory—Parts for which customer self repair is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
•Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,
however, you require that Hewlett Packard Enterprise replace them for you, there may or may not be additional
charges, depending on the type of warranty service designated for your product.
NOTE: Some Hewlett Packard Enterprise parts are not designed for customer self repair. In order to satisfy the customer
warranty, Hewlett Packard Enterprise requires that an authorized service provider replace the part. These parts are
identified as "No" in the Illustrated Parts Catalog.
Based on availability and where geography permits, CSR parts will be shipped for next business day delivery. Same day or
four-hour delivery may be oered at an additional charge where geography permits. If assistance is required, you can call
the Hewlett Packard Enterprise Support Center and a technician will help you over the telephone. Hewlett Packard
Enterprise specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to
Hewlett Packard Enterprise. In cases where it is required to return the defective part to Hewlett Packard Enterprise, you
must ship the defective part back to Hewlett Packard Enterprise within a defined period of time, normally five (5) business
days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to
return the defective part may result in Hewlett Packard Enterprise billing you for the replacement. With a customer self
repair, Hewlett Packard Enterprise will pay all shipping and part return costs and determine the courier/carrier to be used.
For more information about the Hewlett Packard Enterprise CSR program, contact your local service provider.
Parts only warranty service
Your Hewlett Packard Enterprise Limited Warranty may include a parts only warranty service. Under the terms of parts
only warranty service, Hewlett Packard Enterprise will provide replacement parts free of charge.
For parts only warranty service, CSR part replacement is mandatory. If you request Hewlett Packard Enterprise to replace
these parts, you will be charged for the travel and labor costs of this service.
Réparation par le client (CSR)
Les produits Hewlett Packard Enterprise comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le
client) afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant la
période de diagnostic, Hewlett Packard Enterprise (ou ses partenaires ou mainteneurs agréés) détermine que la
réparation peut être eectuée à l'aide d'une pièce CSR, Hewlett Packard Enterprise vous l'envoie directement. Il existe
deux catégories de pièces CSR :
•Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
•Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour
permettre au client d'eectuer lui-même la réparation. Toutefois, si vous demandez à Hewlett Packard Enterprise de
remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre
produit.
Customer self repair 17

REMARQUE: Certaines pièces Hewlett Packard Enterprise ne sont pas conçues pour permettre au client d'eectuer lui-
même la réparation. Pour que la garantie puisse s'appliquer, Hewlett Packard Enterprise exige que le remplacement de la
pièce soit eectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue illustré.
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre situation
géographique. Si votre situation géographique le permet et que vous demandez une livraison le jour même ou dans les 4
heures, celle-ci vous sera facturée. Pour toute assistance, appelez le Centre d’assistance Hewlett Packard Enterprise pour
qu’un technicien vous aide au téléphone Dans les documents envoyés avec la pièce de rechange CSR, Hewlett Packard
Enterprise précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous devez le faire dans le délai
indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation doivent être retournées dans l'emballage fourni.
Si vous ne retournez pas la pièce défectueuse, Hewlett Packard Enterprise se réserve le droit de vous facturer les coûts de
remplacement. Dans le cas d'une pièce CSR, Hewlett Packard Enterprise supporte l'ensemble des frais d'expédition et de
retour, et détermine la société de courses ou le transporteur à utiliser.
Pour plus d'informations sur le programme CSR de Hewlett Packard Enterprise, contactez votre Mainteneur Agrée local.
Service de garantie "pièces seules"
Votre garantie limitée Hewlett Packard Enterprise peut inclure un service de garantie "pièces seules". Dans ce cas, les
pièces de rechange fournies par Hewlett Packard Enterprise ne sont pas facturées.
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez à Hewlett Packard
Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.
Riparazione da parte del cliente
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti difettose, i prodotti
Hewlett Packard Enterprise sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente
(CSR, Customer Self Repair). Se in fase di diagnostica Hewlett Packard Enterprise (o un centro di servizi o di assistenza
Hewlett Packard Enterprise) identifica il guasto come riparabile mediante un ricambio CSR, Hewlett Packard Enterprise lo
spedirà direttamente al cliente per la sostituzione. Vi sono due categorie di parti CSR:
•Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne aida la riparazione ad
Hewlett Packard Enterprise, deve sostenere le spese di spedizione e di manodopera per il servizio.
•Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti progettati per
questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad Hewlett Packard Enterprise, potrebbe dover
sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.
NOTA: alcuni componenti Hewlett Packard Enterprise non sono progettati per la riparazione da parte del cliente. Per
rispettare la garanzia, Hewlett Packard Enterprise richiede che queste parti siano sostituite da un centro di assistenza
autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti.
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo
seguente. La consegna nel giorno stesso o entro quattro ore è oerta con un supplemento di costo solo in alcune zone. In
caso di necessità si può richiedere l'assistenza telefonica di un addetto del centro di supporto tecnico Hewlett Packard
Enterprise. Nel materiale fornito con una parte di ricambio CSR, Hewlett Packard Enterprise specifica se il cliente deve
restituire dei component. Qualora sia richiesta la resa ad Hewlett Packard Enterprise del componente difettoso, lo si deve
spedire ad Hewlett Packard Enterprise entro un determinato periodo di tempo, generalmente cinque (5) giorni lavorativi. Il
componente difettoso deve essere restituito con la documentazione associata nell'imballo di spedizione fornito. La
mancata restituzione del componente può comportare la fatturazione del ricambio da parte di Hewlett Packard Enterprise.
Nel caso di riparazione da parte del cliente, Hewlett Packard Enterprise sostiene tutte le spese di spedizione e resa e
sceglie il corriere/vettore da utilizzare.
Per ulteriori informazioni sul programma CSR di Hewlett Packard Enterprise, contattare il centro di assistenza di zona.
Servizio di garanzia per i soli componenti
La garanzia limitata Hewlett Packard Enterprise può includere un servizio di garanzia per i soli componenti. Nei termini di
garanzia del servizio per i soli componenti, Hewlett Packard Enterprise fornirà gratuitamente le parti di ricambio.
Customer self repair 18

Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione da parte del
cliente. Se il cliente invece richiede la sostituzione ad Hewlett Packard Enterprise dovrà sostenere le spese di spedizione e
di manodopera per il servizio.
Customer Self Repair
Hewlett Packard Enterprise Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren
und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn Hewlett Packard Enterprise (oder ein
Hewlett Packard Enterprise Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert
werden kann, sendet Ihnen Hewlett Packard Enterprise dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei
Kategorien unterteilt:
•Zwingend—Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie den Austausch
dieser Teile von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für
diesen Service berechnet.
•Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für Customer Self
Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von Hewlett Packard Enterprise vornehmen lassen
möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche
Kosten anfallen.
HINWEIS: Einige Hewlett Packard Enterprise Teile sind nicht für Customer Self Repair ausgelegt. Um den
Garantieanspruch des Kunden zu erfüllen, muss das Teil von einem Hewlett Packard Enterprise Servicepartner ersetzt
werden. Im illustrierten Teilekatalog sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag geliefert. Für bestimmte
Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verfügbar. Wenn Sie
Hilfe benötigen, können Sie das Hewlett Packard Enterprise Support Center anrufen und sich von einem Mitarbeiter per
Telefon helfen lassen. Den Materialien von Hewlett Packard Enterprise, die mit einem CSR-Ersatzteil geliefert werden,
können Sie entnehmen, ob das defekte Teil an Hewlett Packard Enterprise zurückgeschickt werden muss. Wenn es
erforderlich ist, das defekte Teil an Hewlett Packard Enterprise zurückzuschicken, müssen Sie dies innerhalb eines
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss mit der
zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang enthalten ist. Wenn Sie das
defekte Teil nicht zurückschicken, kann Hewlett Packard Enterprise Ihnen das Ersatzteil in Rechnung stellen. Im Falle von
Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und
bestimmt den Kurier-/Frachtdienst.
Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem
Servicepartner vor Ort.
Parts-only Warranty Service (Garantieservice ausschließlich für Teile)
Ihre Hewlett Packard Enterprise Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt Hewlett Packard Enterprise
Ersatzteile kostenlos zur Verfügung.
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den Austausch dieser Teile
von Hewlett Packard Enterprise vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen Service
berechnet.
Reparaciones del propio cliente
Los productos de Hewlett Packard Enterprise incluyen muchos componentes que el propio usuario puede reemplazar
(Customer Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de realizar
sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, Hewlett Packard Enterprise (o los
proveedores o socios de servicio de Hewlett Packard Enterprise) identifica que una reparación puede llevarse a cabo
mediante el uso de un componente CSR, Hewlett Packard Enterprise le enviará dicho componente directamente para que
realice su sustitución. Los componentes CSR se clasifican en dos categorías:
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•Obligatorio—Componentes cuya reparación por parte del usuario es obligatoria. Si solicita a Hewlett Packard
Enterprise que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento
y de mano de obra de dicho servicio.
•Opcional—Componentes cuya reparación por parte del usuario es opcional. Estos componentes también están
diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que Hewlett Packard Enterprise
realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía
correspondiente al producto.
NOTA: Algunos componentes de Hewlett Packard Enterprise no están diseñados para que puedan ser reparados por el
usuario. Para que el usuario haga valer su garantía, Hewlett Packard Enterprise pone como condición que un proveedor de
servicios autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra "No" en
el catálogo ilustrado de componentes.
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a su destino al
siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega en el mismo día o en cuatro
horas con un coste adicional. Si precisa asistencia técnica, puede llamar al Centro de asistencia técnica de Hewlett Packard
Enterprise y recibirá ayuda telefónica por parte de un técnico. Con el envío de materiales para la sustitución de
componentes CSR, Hewlett Packard Enterprise especificará si los componentes defectuosos deberán devolverse a Hewlett
Packard Enterprise. En aquellos casos en los que sea necesario devolver algún componente a Hewlett Packard Enterprise,
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los componentes defectuosos
deberán devolverse con toda la documentación relacionada y con el embalaje de envío. Si no enviara el componente
defectuoso requerido, Hewlett Packard Enterprise podrá cobrarle por el de sustitución. En el caso de todas sustituciones
que lleve a cabo el cliente, Hewlett Packard Enterprise se hará cargo de todos los gastos de envío y devolución de
componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
Para obtener más información acerca del programa de Reparaciones del propio cliente de Hewlett Packard Enterprise,
póngase en contacto con su proveedor de servicios local.
Servicio de garantía exclusivo de componentes
La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes.
Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los
componentes de repuesto sin cargo adicional alguno.
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del
usuario (CSR). Si solicita a Hewlett Packard Enterprise que realice la sustitución de estos componentes, tendrá que
hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.
Customer Self Repair
Veel onderdelen in Hewlett Packard Enterprise producten zijn door de klant zelf te repareren, waardoor de reparatieduur
tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als Hewlett Packard Enterprise (of een Hewlett
Packard Enterprise Service Partner) bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-
onderdeel, verzendt Hewlett Packard Enterprise dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel
daarmee kunt vervangen. Er zijn twee categorieën CSR-onderdelen:
•Verplicht—Onderdelen waarvoor reparatie door de klant verplicht is. Als u Hewlett Packard Enterprise verzoekt deze
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht.
•Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn ontworpen voor
reparatie door de klant. Als u echter Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen,
kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.
OPMERKING: Sommige Hewlett Packard Enterprise onderdelen zijn niet ontwikkeld voor reparatie door de klant. In
verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen.
Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".
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