HIS HIS-RL19.5 A Series User manual

19.5" RACK MOUNT INDUSTRIAL MONITOR
USER MANUAL
Model No. HIS-RL19.5- _ _ _ A
REVISION A

2 RL19.5A User Manual, 99175B, September 2021
Table of Contents
Safety and Regulatory Information���������������������������������������������������������������������������������������������� 3
FCC Notice ��������������������������������������������������������������������������������������������������������������������������������������������� 3
Hazardous Locations ������������������������������������������������������������������������������������������������������������������������������ 4
Waste Electrical and Electronic Equipment Directive (WEEE) ��������������������������������������������������������������� 4
Mechanical Drawings��������������������������������������������������������������������������������������������������������������������5
Front View����������������������������������������������������������������������������������������������������������������������������������������������� 5
Side View ������������������������������������������������������������������������������������������������������������������������������������������������ 5
Rear View ����������������������������������������������������������������������������������������������������������������������������������������������� 6
Bottom View�������������������������������������������������������������������������������������������������������������������������������������������� 6
Installation Instructions���������������������������������������������������������������������������������������������������������������� 7
Step 1: Prepare for Installation �������������������������������������������������������������������������������������������������������������� 7
Step 2: Bench-test Conguration����������������������������������������������������������������������������������������������������������� 8
Install Cable Connections ������������������������������������������������������������������������������������������������������������������ 8
Install Touch Screen Driver �������������������������������������������������������������������������������������������������������������� 10
Step 3: Install into Rack ����������������������������������������������������������������������������������������������������������������������� 12
Video Settings������������������������������������������������������������������������������������������������������������������������������13
Setting the Timing Mode ����������������������������������������������������������������������������������������������������������������������� 13
Control Panel Buttons��������������������������������������������������������������������������������������������������������������������������� 14
OSD and Power Lock Settings ������������������������������������������������������������������������������������������������������������� 15
On-Screen Display (OSD) Menus��������������������������������������������������������������������������������������������������������� 16
Auto Image Adjust Menu ������������������������������������������������������������������������������������������������������������������ 17
Contrast / Brightness Menu�������������������������������������������������������������������������������������������������������������� 17
Input Select Menu ���������������������������������������������������������������������������������������������������������������������������� 17
Audio Adjust Menu ��������������������������������������������������������������������������������������������������������������������������� 17
Color Adjust Menu���������������������������������������������������������������������������������������������������������������������������� 18
Information Menu ����������������������������������������������������������������������������������������������������������������������������� 19
Manual Image Adjust Menu�������������������������������������������������������������������������������������������������������������� 19
Setup Menu�������������������������������������������������������������������������������������������������������������������������������������� 20
Memory Recall Menu ����������������������������������������������������������������������������������������������������������������������� 21
Cleaning Instructions������������������������������������������������������������������������������������������������������������������22
Glass, Acrylic, and Touch Screen Window Models ������������������������������������������������������������������������������� 22
No Protective Window (LCD Surface) Models�������������������������������������������������������������������������������������� 22
Troubleshooting �������������������������������������������������������������������������������������������������������������������������� 23
Video Troubleshooting �������������������������������������������������������������������������������������������������������������������������� 23
Touch Screen Troubleshooting ������������������������������������������������������������������������������������������������������������� 25
Specications ������������������������������������������������������������������������������������������������������������������������������26
Display �������������������������������������������������������������������������������������������������������������������������������������������������� 26
Electrical ����������������������������������������������������������������������������������������������������������������������������������������������� 26
Functional ��������������������������������������������������������������������������������������������������������������������������������������������� 26
Video����������������������������������������������������������������������������������������������������������������������������������������������������� 27
Physical������������������������������������������������������������������������������������������������������������������������������������������������� 28
Rack Compatibility �������������������������������������������������������������������������������������������������������������������������������� 28
Environmental��������������������������������������������������������������������������������������������������������������������������������������� 28
Compliances and Certications ������������������������������������������������������������������������������������������������������������ 29
Warranty Statement���������������������������������������������������������������������������������������������������������������������30

Safety and Regulatory Information
RL19.5A User Manual, 99175B, September 2021 3
To prevent re or shock hazard, do not expose the unit to rain or moisture.
Dangerously high voltages are present inside the unit� Do not disassemble the
unit. Refer servicing to qualied personnel only. Operator could be exposed to
dangerously high voltage if AC power is not connected properly� Verify all wiring is
properly connected�
This equipment is not intended for use in critical applications where its failure
to operate would create immediate life threatening circumstances� Applications
including, but not limited to, nuclear reactor control, aerospace navigation systems
and life support systems are not appropriate for this product�
To be covered by UL 60950 3rd Edition, the socket-outlet shall be installed near the
equipment and shall be easily accessible�
DC Supplied Units only: The HISRL19�5 subject unit is to be powered by a Listed
Power Supply suitable for the application with outputs at SELV/LPS or Class 2 levels
rated 9.6-36.6VDC, 2.5 A max. The equipment is not intended to connect directly to
a DC Mains source�
FCC Notice
This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated
in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual,
may cause harmful interference to radio communications� Operation of this equipment
in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense. Any changes or modications not
expressly approved by the grantee of this device could void the user’s authority to operate
the device�
Safety and Regulatory Information
WARNING!
!

Safety and Regulatory Information
4 RL19.5A User Manual, 99175B, September 2021
Waste Electrical and Electronic Equipment Directive (WEEE)
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and
Electronic Equipment Directive 2002/96/EC (WEEE)�
The mark indicates the requirement NOT to dispose of the equipment as unsorted
municipal waste, but use the return and collection systems according to local law. Users
should contact their supplier and check the terms and conditions of the purchase contract�
When purchased directly from Hope Industrial Systems, you may contact technical support
for disposal arrangements.
Hazardous Locations
This equipment is suitable for use in Class I, Division 2, Groups A, B, C, and D; or non-
hazardous locations only�
Device is open-type and is to be installed in an enclosure suitable for the environment that
is only accessible with the use of a tool�
FR: Cet équipement peut être utilisé dans la Classe I, Division 2, Groupes A, B, C et D,
endroits hasardeux ou endroits non-hasardeux seulement� Cet appareil doit être installé
dans un enclos adapté à un environnement accessible uniquement avec l’aide d’un outil.
WARNING – EXPLOSION HAZARD – Do not disconnect equipment unless power has
been removed or the area is known to be non-hazardous�
WARNING – EXPLOSION HAZARD – Substitution of any components may impair
suitability for Class I, Division 2 Locations�
Any steps marked with this symbol are required to ensure compliance with Class
I, Division 2 Hazardous Location requirements�
HAZ
LOC

Mechanical Drawings
RL19.5A User Manual, 99175B, September 2021 5
Mechanical Drawings
Front View
Side View
7U Height
310.7 mm
(12.23")
6.5 mm (0.26")
298.5 mm
(11.75")
437.39 mm
(17.22")
241.3 mm
(9.50")
482.6 mm
(19.00")
57.59 mm
(2.27")
310.7 mm
(12.23")

Mechanical Drawings
6 RL19.5A User Manual, 99175B, September 2021
Rear View
Bottom View
7U Height
310.7 mm
(12.23")
482.6 mm
(19.00")
449.07 mm
(17.7")
449.07 mm
(17.7") 33.71 mm
(1.3")
23.88 mm
(0.9")

Installation Instructions
RL19.5A User Manual, 99175B, September 2021 7
Installation Instructions
Step 1: Prepare for Installation
IMPORTANT!
Perform the following steps BEFORE installation of the monitor into the rack.
1� Ensure that sucient power is available.
2� Ensure that sucient space is available to allow for proper air ow into and out of the
unit�
3� Ensure that the air temperature around the unit (top and bottom) will not exceed the
rated specications of the unit.
fThe maximum rated temperature for the HIS-RL19.5 is 50°C (122°F).
fRemember that heat rises – the temperature at the top of the
cabinet will be much hotter than at the bottom if air inside the
enclosure is not actively circulating. Even in a sealed enclosure,
use of a circulation fan can greatly reduce temperature�
fAlso, remember that even though this product is designed to
operate at 50°C, the life span of any electronic device is shortened
when it is consistently operated at high temperatures. Therefore,
it is wise to take steps to keep the temperature of the ambient air
around the unit as low as possible�
4� Ensure that the ambient humidity of the air around the unit does not exceed the
specications of the unit.
fT h e m a x i m u m r a t e d h u m i d i t y f o r t h e H I S - R L 1 9 . 5 i s 9 0 %
non-condensing.
!

Installation Instructions
8 RL19.5A User Manual, 99175B, September 2021
Step 2: Bench-test Conguration
Make sure everything works before installing into the production environment.
TIP!
If using a KVM extender, please refer to the installation instructions included
with the KVM extender module. It is particularly important to bench-test the full
conguration prior to nal installation. This will help to identify and troubleshoot
any system issues while conguration changes may still be easily made.
Install Cable Connections
All monitors are shipped with a standard VGA video cable� AC-powered displays are also
shipped with a power/mains cable. If you ordered a touch screen monitor, a USB cable is
supplied for the touch screen interface� To use the touch screen Serial (RS-232) interface, a
serial cable may be ordered separately�
The cable ports are located on the rear of the monitor. Refer to the following diagram and
instructions to connect power, video, and touch screen (if applicable) to your monitor�
DVI VIDEO
POWER INPUT (for Touch Screen option)
SERIAL (RS-232) AND USB
VGA VIDEO

Installation Instructions
RL19.5A User Manual, 99175B, September 2021 9
Video Connection
The HIS-RL19.5 supports digital video through its DVI port, and analog video through its VGA
port�
After selecting the appropriate interface, connect one end of your video cable to the input port on
the rear of the monitor and secure the screw locks to ensure adequate strain relief� Connect the
other end to the appropriate port on your host computer or other video source�
HAZ
LOC
NOTE: If this step is not performed, the product will not comply with Class I,
Division 2 Hazardous Location requirements.
TIP!
If the video source has an HDMI or DisplayPort connection, this can be converted
for use with the DVI video port using a simple adapter�
If the video source has a 5 wire analog RGB video output, this can be converted for
use with the VGA video port using a simple adapter�
Certied adapters are available from Hope Industrial Systems. Contact our sales
team for more information�
Power Connection
The HIS-RL19�5 is available with either AC or DC power input�
AC power input models are powered by 100 to 240 VAC, 1�5/0�75 A, 60/50 Hz� Loosen the
retaining clip for the power cable on the rear of the monitor. Connect the AC power cable to the
power input port on the monitor then retighten the retaining clip. Connect the other end into a
nearby outlet�
HAZ
LOC
NOTE: If this step is not performed, the product will not comply with Class I,
Division 2 Hazardous Location requirements.

Installation Instructions
10 RL19.5A User Manual, 99175B, September 2021
DC power input models are powered by 9�6 to 36�6 VDC, 2�5 to 0�65 A, Class 2 or SELV/LPS�
1� With main power disconnected, hook up incoming
power wires to the DC input terminal blocks according
to the label markings. Securely tighten terminal block
screws�
2� Plug the connector into the unit and secure by
tightening the two side screws.
Install Touch Screen Driver
Applies to touch screen monitors only. Instructions below apply to Windows systems. Both USB
and Serial ports are present on all touch screen monitors, but only one should be used to connect
the touch screen interface to the monitor�
Contact Hope Industrial Systems if you require a CD-ROM with documentation and drivers
for touch screens. For a full list of downloadable drivers, please check the following Internet
address:
https://www�HopeIndustrial�com/support/drivers/
IMPORTANT!
If you will be using a USB connection, install the touch screen driver rst, and then
connect the USB cable. If you will be using a Serial connection, connect the Serial
cable rst, and then install the touch screen driver�
USB Connection
1� Select the appropriate driver for your operating system from the web address listed
above�
2� Click to "Run" the software when prompted� Follow on-screen instructions to
download and execute the touch screen driver installation�
3� A cable retention bracket comes installed on the USB port on the rear of the monitor
and will help to secure the cable and ensure adequate strain relief. Without removing

Installation Instructions
RL19.5A User Manual, 99175B, September 2021 11
the bracket, route one end of the USB cable through the retention bracket and
connect it to the USB input port on the monitor. Connect the other end to the USB
port on the host computer�
HAZ
LOC
NOTE: If this step is not performed, the product will not comply with
Class I, Division 2 Hazardous Location requirements.
Serial (RS-232) Connection
1� Connect one end of the Serial cable to the Serial input port on the rear of the monitor�
Connect the other end to the Serial port on the host computer. Tighten the screw
locks on the cable connectors to ensure adequate strain relief�
HAZ
LOC
NOTE: If this step is not performed, the product will not comply with
Class I, Division 2 Hazardous Location requirements.
2� Select the appropriate driver for your operating system from the web address listed
above�
3� Click to "Run" the software when prompted� Follow on-screen instructions to
download and execute the touch screen driver installation�
Calibrate the Touch Screen
Once the driver has nished installing, you are ready to calibrate the touch screen.
Open the Windows Control Panel and ensure the "View by" option is set to "Small
icons" in the top right of the window. Click the Elo icon to open the Elo Touchscreen
utility. Under the "General" tab, click the "Align" button to start the calibration routine.

Installation Instructions
12 RL19.5A User Manual, 99175B, September 2021
Step 3: Install into Rack
Once you have completed the full bench-test conguration and conrmed that all components are
working properly, you are ready to install the monitor into the rack.
Hope Industrial Systems' Rack Mount monitors conform to the Electronic Industries Association
standard EIA-310-D. Our monitors will t in type A, B, and C racks with a width of 482.6 mm (19")
(preferred EIA rack width)�
WARNING!
Hope Industrial Systems will not assume liability for damage to internal electronics
due to improper installation� Contact Hope Industrial Systems if you need additional
assistance�
!
The HIS-RL19.5 has a panel height of 7U (shown below).
7U Height
310.7 mm
(12.23")
6.5 mm (0.26")
298.5 mm
(11.75")
437.39 mm
(17.22")
241.3 mm
(9.50")

Video Settings
RL19.5A User Manual, 99175B, September 2021 13
Video Settings
Setting the Timing Mode
Setting the timing mode of your computer graphics adapter (or other video source) is important
for maximizing the quality of the screen image and for minimizing eye strain. The timing mode
consists of the resolution (e.g. 1920 x 1080) and refresh rate (or vertical frequency; e.g. 60 Hz).
After setting the timing mode, use the On-Screen Display (OSD) controls to adjust the screen
image.
TIP!
For the best picture quality, set your computer graphics adapter timing mode to:
VESA 1920 x 1080 @ 60 Hz
Please refer to the computer graphics adapter manufacturer's manual for instructions on setting
the resolution and timing mode. In Microsoft Windows, these settings may be found at the
following location:
f2000, XP: Control Panel > Display > Settings
fVista: Control Panel > Personalization > Display Settings
fWindows 7, 8, 10: Control Panel > Appearance and Personalization >
Adjust Screen Resolution
WARNING!
Do not set the graphics card in your computer to exceed the maximum refresh rate
of 75 Hz; doing so may result in permanent damage to your display.
!

Video Settings
14 RL19.5A User Manual, 99175B, September 2021
Control Panel Buttons
Use the control panel buttons located on the back of the monitor to display and adjust various
settings on the On-Screen Display (OSD) menu.
1� To display the Main Menu, press button [1].
NOTE: All OSD menus and adjustments screens disappear automatically after
15 seconds. This is adjustable through the OSD Time Out setting in the Setup
menu�
2� To select a control to adjust, press the up [▲] or down [▼] button to scroll through the
menu�
3� Press button [2] to open the menu for a selected control.
4� To adjust the control, press the up [▲] or down [▼] button.
5� To save the adjustments and return to the main OSD menu, press button [1] once. To
exit the OSD menu, press button [1] twice.
CONTROL PANEL
BUTTONS

Video Settings
RL19.5A User Manual, 99175B, September 2021 15
OSD and Power Lock Settings
fOSD Lock: Press and hold [1] and the up [▲] button for 10 seconds. If any buttons
are pressed the message OSD Locked will display for 3 seconds�
fOSD Unlock: Press and hold [1] and the up [▲] button again for 10 seconds.
fPower Button Lock: Press and hold [1] and the down [▼] button for 10 seconds.
If the power button is pressed, the message Power Button Locked will display for 3
seconds. With or without this setting, after a power failure, your monitor's power will
automatically turn ON when power is restored�
fPower Button Unlock: Press and hold [1] and the down [▼] button again for 10
seconds�
Button Control Functions
Enter When the OSD menu IS NOT displayed:
• Shortcut to Auto Image Adjust.
When the OSD menu IS displayed:
• Displays the control screen for the highlighted control.
Down / Blue
Light Filter
When the OSD menu IS NOT displayed:
• Shortcut to Blue Light Filter.
When the OSD menu IS displayed:
• Scrolls down and adjusts items in the menu down.
Up / View Mode When the OSD menu IS NOT displayed:
• Shortcut to View Mode.
When the OSD menu IS displayed:
• Scrolls up and adjusts items in the menu up.
Menu • Opens the OSD menu�
• Exits the OSD menu and saves adjustments.
Power • Turns the monitor on and o.
• The Power Indicator light glows blue during normal
operation and orange when the monitor is in Power
Saving mode.

Video Settings
16 RL19.5A User Manual, 99175B, September 2021
On-Screen Display (OSD) Menus
To open the OSD menu, press button [1] once. The following screen will appear:
Main Menu Description
Auto Image Adjust Automatically sizes, centers, and ne tunes the video signal to
eliminate waviness and distortion�
Contrast / Brightness Includes the Contrast and Brightness functions.
Input Select Allows the user to toggle between inputs.
Audio Adjust HIS-RL19�5 monitors do not include audio capabilities; these
functions are inoperative for Hope Industrial monitors�
Color Adjust Provides several color adjustment modes.
Information Displays the timing mode (video signal input).
Manual Image Adjust Includes the H� / V� Position, Horizontal Size, Fine Tune,
Sharpness, Aspect Ratio, ECO Mode, View Mode, and Blue
Light Filter functions.
Setup Menu Includes the Language Select, Resolution Notice, OSD Position,
OSD Time Out, OSD Background, Auto Power O, and Power
Indicator functions�
Memory Recall Returns adjustments back to factory settings.

Video Settings
RL19.5A User Manual, 99175B, September 2021 17
Contrast / Brightness
Menu Description
Contrast Adjusts the dierence between the image background (black
level) and the foreground (white level).
Brightness Adjusts the background black level of the screen image.
Contrast / Brightness Menu
The Contrast / Brightness menu includes the Contrast and Brightness functions.
Input Select Menu
The Input Select menu allows the user to toggle between inputs if there is more than one
computer connected to the display. Use D-Sub for analog VGA signals and DVI for digital signals.
Auto Image Adjust Menu
The Auto Image Adjust menu automatically sizes, centers, and ne tunes the video signal to
eliminate waviness and distortion. Press button [2] outside of the OSD menu to activate Auto
Image Adjust.
NOTE: Auto Image Adjust works with most common video cards. If this function does not work
on your display, lower the video refresh rate to 60 Hz and set the resolution to its pre-set value�
Audio Adjust Menu
HIS-RL19�5 monitors do not include audio capabilities; these menu functions are inoperative for
Hope Industrial monitors�

Video Settings
18 RL19.5A User Manual, 99175B, September 2021
Color Adjust Menu Description
sRGB This is quickly becoming the industry standard for color
management, with support being included in many of the latest
applications. Enabling this setting allows the LCD to more
accurately display colors the way they were originally intended.
NOTE: Enabling the sRGB setting will cause the Contrast and
Brightness adjustments to be disabled.
Bluish Adds blue to the screen image for cooler white (used in most
oce settings with uorescent lighting).
Cool Adds blue to the screen image for cooler white (used in most
oce settings with uorescent lighting).
Native Adds red to the screen image for warmer white and richer red.
Warm Adds red to the screen image for warmer white and richer red.
User Color Individual adjustments for red (R), green (G), and blue (B).
1� To select color (R, G, or B) press button [2].
2� To adjust selected color, press the up [▲] or down [▼]
button�
NOTE: If you select RECALL from the OSD Main Menu when
the product is set to a Preset Timing Mode, colors return to the
Native factory preset�
Color Adjust Menu
The Color Adjust menu provides several color adjustment modes, including preset color
temperatures and a User Color mode which allows independent adjustment of red (R), green (G),
and blue (B). The factory setting for this product is Native.

Video Settings
RL19.5A User Manual, 99175B, September 2021 19
Information Menu
The Information menu displays the timing mode (video signal input) coming from the graphics
card in the computer. See your graphics card's user guide for instructions on changing the
resolution and refresh rate (vertical frequency)�
NOTE: VESA 1920 x 1080 @ 60 Hz (recommended) means that the resolution is 1920 x 1080
and the refresh rate is 60 Hz�
Manual Image Adjust Description
H� / V� Position Moves the screen image left or right and up or down.
Horizontal Size Adjusts the width of the screen image.
Fine Tune Sharpens the focus by aligning text and/or graphics with pixel
boundaries�
NOTE: Try the Auto Image Adjust function rst.
Sharpness Adjusts the clarity and focus of the screen image.
Aspect Ratio Selects the image size for 4:3 or full screen.
Manual Image Adjust Menu
The Manual Image Adjust menu includes the H. / V. Position, Horizontal Size, Fine Tune,
Sharpness, Aspect Ratio, ECO Mode, View Mode, and Blue Light Filter functions.

Video Settings
20 RL19.5A User Manual, 99175B, September 2021
Manual Image Adjust Description
ECO Mode Provides lower power consumption by reducing the brightness.
• Standard is the default brightness setting.
• Optimize reduces brightness by 25%.
• Conserve reduces brightness by 50%.
View Mode Allows the user to select from ve image modes to nd the
optimal screen setting for dierent applications, as well as the
default "Standard" setting. This feature may also be accessed
by pressing the up [▲] button outside of the OSD menu:
• Game adjusts the gamma curve to enhance darker scenes
and improve visibility in brighter scenes.
• Movie adjusts the contrast to enhances the black levels.
• Web adjusts the gamma curve to improve contrast and
color�
• Text adjusts the color temperature, contrast, and brightness
of the screen for reading text.
• Mono provides clearer and more obvious detail with more
shades of grey, making it suited for black and white photos.
Blue Light Filter • Adjusts the level of blue light emitted from the screen.
• This feature may also be accessed by pressing the down
[▼] button outside of the OSD menu.
Setup Menu
The Setup menu includes the Language Select, Resolution Notice, OSD Position, OSD Time Out,
OSD Background, Auto Power O, and Power Indicator functions.
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