HP Rp5000 - Point of Sale System User manual

Getting Started
HP Point of Sale System rp5000
Document Part Number: 337845-001
August 2003
Use this guide after you have completed the steps detailed in the
Quick Setup guide. It will help you set up factory-provided software.
It also includes basic troubleshooting information should you have
problems during the initial startup process.
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© 2003 Hewlett-Packard Company
HP, Hewlett Packard, and the Hewlett-Packard logo are trademarks of
Hewlett-Packard Company in the U.S. and other countries.
Compaq and the Compaq logo are trademarks of Hewlett-Packard Development
Company, L.P. in the U.S. and other countries.
Microsoft, MS-Dos, Windows, and Windows NT are trademarks of Microsoft
Corporation in the U.S. and other countries.
Adobe, Acrobat, and Acrobat Reader are trademarks or registered trademarks of
Adobe Systems Incorporated.
All other product names mentioned herein may be trademarks of their respective
companies.
Hewlett-Packard Company shall not be liable for technical or editorial errors or
omissions contained herein or for incidental or consequential damages in
connection with the furnishing, performance, or use of this material. The
information in this document is provided “as is” without warranty of any kind,
including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose, and is subject to change without notice. The
warranties for HP products are set forth in the express limited warranty
statements accompanying such products. Nothing herein should be construed as
constituting an additional warranty.
This document contains proprietary information that is protected by copyright.
No part of this document may be photocopied, reproduced, or translated to
another language without the prior written consent of Hewlett-Packard
Company.
ÅWARNING: Text set off in this manner indicates that failure to follow
directions could result in bodily harm or loss of life.
ÄCAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of information.
Getting Started
HP Point of Sale System rp5000
First Edition (August 2003)
Document Part Number: 337845-001
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www.hp.com iii
Contents
Getting Started
Installing & Customizing the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing the Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing or Upgrading Device Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Customizing the Monitor Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Protecting the Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Restoring the Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Turning Off the Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Finding More Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Locating Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Using the Documentation Library CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Before You Call for Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Helpful Hints. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Basic Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Solving General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Solving Hardware Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
POST Diagnostic Front Panel LEDs and Audible Codes. . . . . . . . . . . . . . . . . . . . . .16
Ordering the Quick Troubleshooting Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
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Contents
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Getting Started
Installing & Customizing the Software
ÄCAUTION: Do not add optional hardware or third-party devices to the
computer until the operating system is successfully installed. Doing so may
cause errors and prevent the operating system from installing properly.
Installing the Operating System
The first time you turn on the computer, the operating system is
installed automatically. This process takes about 5 to 10 minutes,
depending on which operating system is being installed. Carefully
read and follow the instructions on the screen to complete the
installation.
ÄCAUTION: Once the automatic installation has begun, DO NOT TURN
OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the
computer during the installation process may damage the software that
runs the computer or prevent its proper installation.
If your computer was not shipped with a Microsoft operating system,
some portions of this documentation do not apply. For complete
operating system installation and configuration instructions, refer to
the operating system documentation that was provided with the
computer. Additional information is available in online help after you
install the operating system.
Accessibility
HP is committed to designing products, services, and programs with
improved usability and accessibility for all customers. HP products
with Microsoft Windows XP preinstalled, or that are XP Ready, are
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Getting Started
designed for accessibility. These products are tested with
industry-leading Assistive Technology products to ensure equal
access—anytime, anywhere . . . to anyone.
Installing or Upgrading Device Drivers
When installing optional hardware devices after the operating system
installation is complete, you must also install the drivers for each of
the devices.
In Microsoft Windows 2000 and Windows XP Professional, if
prompted for the I386 directory, replace the path specification with
C:\i386,or use the Browse button in the dialog box to locate the I386
folder. This action points the operating system to the appropriate
drivers.
✎If the computer is running Microsoft Windows XP Embedded, you
will need to obtain new hardware drivers from the hardware
manufacturer.
You can obtain the latest support software, including support software
for the operating system from:
www.hp.com/support
You can also obtain the latest support software through a subscription
to the Compaq Support CD Kit using the Support Software
Management order form available at the following Web site:
http://www.compaq.com/support/files/desktops/us/
purchase.html
This site also provides information on how to purchase a subscription.
Customizing the Monitor Display
You can manually select or change the monitor model, refresh rates,
screen resolution, color settings, font sizes, and power management
settings. To do so, right-click on the Windows Desktop, then click
Properties to change display settings. For more information, refer to
the online documentation provided with the graphics controller utility
or the documentation that came with your monitor.
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Getting Started
Protecting the Software
To protect the software from loss or damage, you should keep a
backup copy of all system software, applications, and related files
stored on the hard drive. Refer to the operating system or backup
utility documentation for instructions on making backup copies of
your data files.
Restoring the Software
Restore the original operating system and factory-installed software
by using the Restore Plus! CD and any other CDs that came with the
computer. Carefully read and follow the instructions provided for the
restore solution that came with the computer.
For questions about or problems with this CD, please contact
customer support.
Turning Off the Computer
To properly turn off the computer, first shut down the operating
system software. Click Start > Shut Down. The computer
automatically shuts down.
Depending on the operating system, pressing the power button causes
the computer to enter a low-power or “standby” state instead of
automatically turning the power off. This allows you to conserve
energy without closing software applications; later, you can start
using the computer immediately without having to restart the
operating system and without losing any data.
ÄCAUTION: Manually forcing the computer off can cause loss of data.
To turn off power to the computer, press and hold the power button for
four seconds. However, manually turning off the power bypasses the
standby state and can result in loss of data.
To reconfigure the power button to work in On/Off mode, run
Computer Setup. Refer to the Computer Setup Guide on the
Documentation Library CD for more information about using the
Computer Setup utility.
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Getting Started
Finding More Information
Refer to the Documentation Library CD for additional product
information in easy to access PDF format. The CD contains the
following publications:
■Quick Setup
(available in print and Adobe Acrobat PDF on the library CD)
Helps you connect the computer and peripheral devices.
■Getting Started (available in print and PDF on library CD)
Helps you set up factory-provided software; also includes basic
troubleshooting information should you encounter any problems
during initial startup.
■Hardware Reference Guide (PDF on library CD)
Provides an overview of the product hardware as well as
instructions for upgrading this series of computers and includes
information on RTC batteries, memory, and power supply.
■Computer Setup (F10) Utility Guide (PDF on library CD)
Provides instructions on using this tool to reconfigure or modify
default settings for maintenance purposes or when installing new
hardware devices.
■Desktop Management Guide (PDF on library CD)
Provides definitions and “how to” instructions for security and
Intelligent Manageability features that are preinstalled on select
models.
■Troubleshooting Guide (PDF on library CD)
A comprehensive guide for the customer that provides helpful
hints for troubleshooting this computer and scenarios for
resolving possible hardware or software problems; includes
information about diagnostic codes, as well as information on
running Computer Diagnostics for Windows.
■Safety & Regulatory Information Guide (PDF on library CD)
Provides safety and regulatory information that ensures
compliance with U.S. Canadian, and various international
regulations.
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Getting Started
✎If you do not have a CD-ROM drive, you may download the product
documentation from http://www.hp.com. Click support & drivers >
Compaq reference library.
Locating Regulatory Information
The computer is a Class A digital device, pursuant to Part 15 of the
FCC Rules. Refer to the Safety & Regulatory Information guide on
the Documentation Library CD for Class A information.
Using the Documentation Library CD
1. Insert the compact disc into the CD-ROM drive.
There may be a slight delay while the software on the CD checks
the Windows Regional Settings. If a recent version of Adobe
Acrobat or Acrobat Reader is not found on the computer, it will
be installed automatically from the CD.
2. Read and follow the prompts to complete the installation.
The menu and books are displayed in the language chosen during
initial system setup or as specified later in the Windows Regional
Settings. If the Regional Settings do not match one of the
languages supported on the CD, the menu and books are
displayed in English.
3. Click the title of the book you want to read.
If there is no CD-ROM drive activity for two minutes or more, it may
be that Autorun is not enabled on the computer.
To run the Documentation Library CD if it does not run
automatically:
1. Click Start > Run.
2. Type:
X:\DocLib.exe
(where Xis the drive letter designator for the CD-ROM drive)
3. Click OK.
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Getting Started
✎If the computer is running Windows XP Embedded, you must be
logged in as an Administrator to manually run the Documentation
Library CD.
If the computer is running a Linux operating system, the
Documentation Library CD will not autorun. To find additional
hardware documentation for the computer, browse to the HelpFiles
folder on the CD. To view the documents on the CD, download and
install Adobe Acrobat Reader for Linux from www.adobe.com.
Before You Call for Technical Support
If you are having problems with the computer, try the following
solutions before calling for technical support.
■Look for flashing LEDs on the front of the computer that are
codes for specific problems. Refer to “POST Diagnostic Front
Panel LEDs and Audible Codes” in this guide for details.
■If the screen is blank, plug the monitor into a different video port
on the computer if one is available. Or, change out the monitor
with a monitor that you know is working properly.
■If you are working on a network, plug another computer with a
different cable into the network connection. There may be a
problem with the network plug or cable.
■If you recently added new hardware, remove the hardware and
see if the computer functions properly.
■If you recently installed new software, uninstall the software and
see if the computer functions properly.
■Refer to the following “Helpful Hints” section in this guide for
more general suggestions.
■Refer to the comprehensive Troubleshooting Guide on the
Documentation Library CD for more detailed information.
■Refer to the comprehensive online technical support at
http://wwss1pro.compaq.com/support/home/index.asp
■Run the Restore Plus! CD.
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Getting Started
If it becomes necessary to call for technical assistance
(1-800-652-6672), be prepared to do the following to ensure
that your service call is handled properly:
■Be in front of your computer when you call.
■Write down the computer and monitor serial numbers and
product ID numbers before calling and have them readily
available.
■Be prepared to spend the time necessary troubleshooting the
problem with the service technician.
✎For sales information and warranty upgrades (CarePaqs), call
1-800-282-6672.
Helpful Hints
If you encounter some minor problem with your computer, monitor,
or software, refer to the following list of general suggestions before
taking further action:
■Check that the computer and monitor are plugged into a working
electrical outlet.
■Check to see that the voltage select switch is set to the appropriate
voltage for your region (115V or 230V).
■Check to see that the computer is turned on and the green power
light is on.
■Check to see that the monitor is turned on and the green monitor
light is on.
■Look for flashing LEDs on the front of the computer. The
flashing lights are error codes that will help you diagnose the
problem. Refer to Appendix A in the Troubleshooting Guide on
the Documentation Library CD for more information.
■Turn up the brightness and contrast controls of the monitor if the
monitor is dim.
■Press and hold any key. If the system beeps, then your keyboard is
operating correctly.
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Getting Started
■Check all cable connections for loose connections or incorrect
connections.
■Wake the computer by pressing any key on the keyboard or
pressing the power button. If the system remains in suspend
mode, shut down the computer by pressing and holding the power
button for at least four seconds, then press the power button again
to restart the computer. If the system will not shut down, unplug
the power cord, wait a few seconds, then plug it in again. If it
does not restart automatically, press the power button to start the
computer.
■Reconfigure your computer after installing a non–plug and play
expansion board or other option. See “Solving Hardware
Installation Problems” for instructions.
■Be sure that all the needed device drivers have been installed. For
example, if you have connected a printer, you need to install a
printer driver.
■Remove all diskettes from your system before turning it on.
■If you have installed an operating system other than the
factory-installed operating system, check to be sure that it is
supported on your system.
ÄCAUTION: When the computer is plugged into an AC power source,
voltage is always being applied to the system board. You must disconnect
the power cord from the power source before opening the computer to
prevent system board or component damage.
Basic Troubleshooting
This section concentrates on problems that you might encounter
during the initial set up process. A comprehensive Troubleshooting
Guide is available on the Documentation Library CD and under the
reference library at the following Web site:
http://www.hp.com/support.
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Getting Started
Solving General Problems
You may be able to easily resolve the general problems described in
this section. If a problem persists and you are unable to resolve it
yourself or if you feel uncomfortable about performing the operation,
contact an authorized dealer or reseller.
Solving General Problems
Problem Cause Solution
Computer appears
locked up and will not
turn off when the power
button is pressed.
Software control of the
power switch is not
functional.
Press and hold the power button for at
least four seconds until the computer
turns off.
Computer will not
respond to USB
keyboard or mouse.
Computer is in
standby mode.
Press the power button to resume from
standby mode.
ÄCAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose your data.
Computer date and
time display is incorrect.
RTC (real-time clock)
battery may need to be
replaced.
✎Connecting the
computer to a live
AC outlet prolongs
the life of the
RTC battery.
First, reset the date and time under
Control Panel (Computer Setup can
also be used to update the RTC date
and time). If the problem persists,
replace the RTC battery. See the
Hardware Reference Guide for
instructions on installing a new
battery, or contact an authorized
dealer or reseller for RTC battery
replacement.
Computer appears to
pause periodically.
Network driver is loaded
and no network
connection is established.
Establish a network connection, or
use Computer Setup or Microsoft
Windows Device Manager* to
disable the network controller.
*If the computer is running Windows XP Embedded, you must be logged in as an
Administrator to access the Device Manager.
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Getting Started
Cursor will not move
using the arrow keys on
the keypad.
The Num Lock key
may be on.
Press the Num Lock key. The
Num Lock light should not be on if
you want to use the arrow keys. The
Num Lock key can be disabled (or
enabled) in Computer Setup.
Poor performance is
experienced.
Processor is hot. 1. Make sure the airflow to the
computer is not blocked.
2. Make sure the fans are connected
and working properly (some fans
only operate when needed).
3. Make sure the processor heatsink
is installed properly.
Hard drive is full. Transfer data from the hard drive to
create more space on the hard drive.
Serial peripheral device
with internal power
source does not power
on.
The device does not have
an external power source
and the serial port is
configured as a
“standard” serial port
instead of a “powered”
serial port.
Reset the two red serial port jumpers
from pins 2 and 3 to pins 1 and 2.
This reconfigures the port from
“standard” to “powered” mode. See
the Hardware Reference Guide for
instructions on resetting the jumpers.
Solving General Problems (Continued)
Problem Cause Solution
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www.hp.com 11
Getting Started
Computer powered off
automatically and the
Power LED flashes Red
two times, once every
second, followed by a
two second pause.
Processor thermal
protection activated:
A fan may be blocked or
not turning.
OR
The heatsink is not
properly attached to the
processor.
1. Ensure that the computer air vents
are not blocked and the
processor cooling fan is running.
2. Open hood, press power button,
and see if the processor fan
spins. If the processor fan is not
spinning, make sure the fan's
cable is plugged onto the system
board header. Ensure the fan is
fully/properly seated or installed.
3. If fan is plugged in and seated
properly, but is not spinning, then
replace the processor fan.
4. Reseat processor heatsink and
verify that the fan assembly is
properly attached.
5. Contact an authorized reseller or
service provider.
Solving General Problems (Continued)
Problem Cause Solution
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Getting Started
System does not power
on and the LEDs on the
front of the computer
are not flashing.
System unable to power
on.
Press and hold the power button for
less than 4 seconds. If the hard drive
LED turns green, then:
1. Check that the voltage selector,
located on the rear of the power
supply, is set to the appropriate
voltage. Proper voltage setting
depends on your region.
2. Remove the expansion cards one
at a time until the 3.3 V_aux light
on the system board turns on.
3. Replace the system board.
OR
Press and hold the power button for
less than 4 seconds. If the hard drive
LED does not turn on green then:
1. Check that the unit is plugged
into a working AC outlet.
2. Open hood and check that the
power button harness is properly
connected to the system board.
3. Check that both power supply
cables are properly connected to
the system board.
4. Check to see if the 3.3 V_aux
light on the system board is
turned on. If it is turned on, then
replace the power button
harness.
5. If the 3.3 V_aux light on the
system board is not turned on,
then replace the power supply.
6. Replace the system board.
Solving General Problems (Continued)
Problem Cause Solution
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Getting Started
Solving Hardware Installation Problems
You may need to reconfigure the computer when you add or remove
hardware, such as an additional diskette drive. If you install a plug
and play device, Windows automatically recognizes the device and
configures the computer. If you install a non–plug and play device,
you must reconfigure the computer after completing installation of
the new hardware. In Windows 2000, select the Add New Hardware
icon in the Control Panel (for Windows XP Professional or Windows
XP Embedded, use the Add Hardware Wizard) and follow the
instructions that appear on the screen.
✎If you are running Windows XP Embedded, you must be logged in as
an Administrator to use the Add Hardware Wizard.
Solving Hardware Installation Problems
Problem Cause Solution
A new device is not
recognized as part of
the system.
Device is not seated or
connected properly.
Ensure that the device is properly
and securely connected and that
pins in the connector are not
bent down.
Cable(s) of new
external device are
loose or power cables
are unplugged.
Ensure that all cables are properly
and securely connected and that
pins in the cable or connector are
not bent down.
Power switch of new
external device is not
turned on.
Turn off the computer, turn on the
external device, then turn on the
computer to integrate the device
with the computer system.
When the system
advised you of changes
to the configuration, you
did not accept them.
Reboot the computer and follow the
instructions for accepting the
changes.
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14 www.hp.com
Getting Started
A new device is not
recognized as part of
the system. (continued)
A plug and play board
may not automatically
configure when
added if the default
configuration conflicts
with other devices.
Use Device Manager* to deselect
the automatic settings for the board
and choose a basic configuration
that does not cause a resource
conflict. You can also use Computer
Setup to reconfigure or disable
devices to resolve the resource
conflict.
Serial peripheral device
with internal power source
does not power on.
The device does not
have an external power
source and the serial
port is configured as a
“standard” serial port
instead of a “powered”
serial port.
Reset the two red serial port jumpers
from pins 2 and 3 to pins 1 and 2.
This reconfigures the port from
“standard” to “powered” mode. See
the Hardware Reference Guide for
instructions on resetting the jumpers.
Computer will not start. Wrong memory
modules were used in
the upgrade or memory
modules were installed
in the wrong location.
1. Review the documentation that
came with the system to
determine if you are using the
correct memory modules and to
verify the proper installation.
2. Observe the beeps and LED
lights on the front of the
computer. See “POST
Diagnostic Front Panel LEDs and
Audible Codes” to determine
possible causes.
3. If you still cannot resolve the
issue, contact Customer
Support.
*If the computer is running Windows XP Embedded, you must be logged in as an
Administrator to access the Device Manager.
Solving Hardware Installation Problems (Continued)
Problem Cause Solution
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www.hp.com 15
Getting Started
Power LED flashes Red five
times, once every second,
followed by a two second
pause, and the computer
beeps five times.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs. Power on the
system.
2. Replace DIMMs one at a time to
isolate the faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
Power LED flashes Red six
times, once every second,
followed by a two second
pause, and the computer
beeps six times.
Video card is not seated
properly or is bad, or
system board is bad.
(AGP graphics cards
are not supported by
this computer. Only PCI
graphics cards are
supported.)
For systems with a graphics card:
1. Reseat the graphics card. Power
on the system.
2. Replace the graphics card with
a PCI graphics card. AGP
graphics cards are not
supported by the AGP slot.
3. Replace the system board.
For systems with integrated
graphics, replace the system board.
Solving Hardware Installation Problems (Continued)
Problem Cause Solution
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Getting Started
POST Diagnostic Front Panel LEDs and Audible Codes
This section covers the front panel LED codes as well as the audible
codes that may occur before or during POST that do not necessarily
have an error code or text message associated with them.
✎If you see flashing LEDs on a PS/2 keyboard, look for flashing LEDs
on the front panel of the computer and refer to the following table to
determine the front panel LED codes.
✎Recommended actions in the following table are listed in the order in
which they should be performed.
Diagnostic Front Panel LEDs and Audible Codes
Activity Beeps Possible Cause Recommended Action
Green Power
LED On.
None Computer on. None
Green Power
LED flashes
every two
seconds.
None Computer in
Suspend to RAM
mode (select
models only) or
normal Suspend
mode.
None
Green Power
LED flashes four
times, once per
second.
None Computer in
Suspend to Disk or
“Hibernate” mode.
None
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