HPE Synergy 12000 Frame Operating and safety instructions

HPE Synergy 12000 Frame Setup and
Installation Guide
Part Number: 806424-003
Published: June 2018
Edition: 3
Abstract
This document describes identification, installation, and setup for the HPE Synergy System.
This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you
are qualified in the servicing of the HPE Synergy components and overall solution.

© Copyright 2016-2018 Hewlett Packard Enterprise Development LP
Notices
The information contained herein is subject to change without notice. The only warranties for Hewlett
Packard Enterprise products and services are set forth in the express warranty statements accompanying
such products and services. Nothing herein should be construed as constituting an additional warranty.
Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained
herein.
Confidential computer software. Valid license from Hewlett Packard Enterprise required for possession,
use, or copying. Consistent with FAR 12.211 and 12.212, Commercial Computer Software, Computer
Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government
under vendor's standard commercial license.
Links to third-party websites take you outside the Hewlett Packard Enterprise website. Hewlett Packard
Enterprise has no control over and is not responsible for information outside the Hewlett Packard
Enterprise website.
Acknowledgments
Microsoft® and Windows® are either registered trademarks or trademarks of Microsoft Corporation in the
United States and/or other countries.

Contents
Planning the installation.........................................................................6
Safety and regulatory compliance.................................................................................................6
Site requirements..........................................................................................................................6
Warning, caution, and important messages..................................................................................6
Determine power and cooling configurations................................................................................7
Power supply calculations..................................................................................................7
Power requirements........................................................................................................... 7
Space and airflow requirements................................................................................................... 8
Temperature requirements............................................................................................................8
Grounding requirements............................................................................................................... 9
Supported racks and rack options................................................................................................ 9
Rack-free environment requirements...............................................................................10
HPE Synergy configuration.........................................................................................................10
Pallet contents.............................................................................................................................11
Component and LED identification..................................................... 13
Information pull tabs....................................................................................................................13
Mobile-ready content........................................................................................................14
Mobile QR code locations................................................................................................ 14
Frame front components and device bays..................................................................................14
Device bay numbering..................................................................................................... 15
Front panel components.................................................................................................. 17
Appliance module LEDs and components....................................................................... 18
Frame rear components..............................................................................................................21
Rear component bay numbering......................................................................................21
Frame link module components and LEDs...................................................................... 22
Power supply LED............................................................................................................24
Fan LED........................................................................................................................... 25
Installation............................................................................................. 26
Installing the Synergy system components.................................................................................26
Removing components from the frame ......................................................................................26
Installing the frame in a rack-free environment...........................................................................27
Installing the frame in a rack....................................................................................................... 27
Measuring with the rack template.................................................................................... 28
Installing the rack rails for a square-hole rack..................................................................28
Installing the rack rails for a round-hole rack................................................................... 30
Installing the frame into the rack ..................................................................................... 31
Component installation............................................................................................................... 34
Installing an appliance module.........................................................................................34
Installing compute modules .............................................................................................35
Installing a frame link module ..........................................................................................42
Installing the storage module........................................................................................... 43
Installing fans................................................................................................................... 44
Installing interconnect modules........................................................................................44
Installing power supplies.................................................................................................. 50
Installing a DC power supply............................................................................................53
Cabling the frame........................................................................................................................58
Contents 3

Cabling................................................................................................... 59
HPE Synergy Cabling Guide.......................................................................................................59
Network cabling...........................................................................................................................59
Single-frame management network cabling example...................................................... 59
Master and satellite interconnect module cabling............................................................ 60
Power cabling............................................................................................................................. 67
Cabling power supplies for power feed redundancy........................................................ 67
Cabling multiple frames for power feed redundant power................................................68
Connect to the HPE Synergy Console........................................................................................69
Connecting to the HPE Synergy Console using a keyboard, video monitor, and
mouse...............................................................................................................................70
Connecting to the HPE Synergy Console using a laptop computer.................................71
Firmware................................................................................................ 73
Reimage the appliance module.................................................................................................. 73
Updating the firmware for the frame components.......................................................................73
Configuring HPE Synergy.................................................................... 74
Configuring the frame overview.................................................................................................. 74
Synergy Console Frame Health & Inventory screen........................................................ 74
Verifying installation using HPE OneView...................................................................................76
Configure HPE Synergy Image Streamer................................................................................... 77
Configuring HPE OneView to deploy OS build artifacts to compute modules..................78
Troubleshooting.................................................................................... 79
Error screens when connecting to the Synergy console.............................................................79
Synergy Composer not responding..................................................................................79
Frame not claimed by a Synergy Composer....................................................................80
Synergy console cannot connect to HPE OneView......................................................... 81
Synergy console icons..................................................................................................... 82
Issues during installation.............................................................................................................85
HPE Synergy console................................................................................................................. 86
Accessing the HPE OneView maintenance console from the frame link module............ 87
Connecting to the HPE OneView maintenance console using SSH................................ 87
Creating a support dump file............................................................................................ 87
Resetting to factory settings........................................................................................................88
Resetting the appliance to the original factory settings....................................................88
Performing a frame link module factory reset.................................................................. 90
Documentation and troubleshooting resources for HPE Synergy...91
HPE Synergy documentation......................................................................................................91
HPE Synergy Configuration and Compatibility Guide...................................................... 91
HPE Synergy Frame Link Module User Guide.................................................................91
HPE OneView User Guide for HPE Synergy................................................................... 91
HPE OneView Global Dashboard.................................................................................... 91
HPE Synergy Image Streamer User Guide......................................................................91
HPE Synergy Image Streamer GitHub.............................................................................92
HPE Synergy Software Overview Guide..........................................................................92
Best Practices for HPE Synergy Firmware and Driver Updates...................................... 92
HPE OneView Support Matrix for HPE Synergy.............................................................. 92
4Contents

HPE Synergy Image Streamer Support Matrix................................................................ 92
HPE Synergy Glossary.....................................................................................................92
HPE Synergy troubleshooting resources.................................................................................... 92
Troubleshooting within HPE OneView............................................................................. 92
HPE Synergy Troubleshooting Guide.............................................................................. 93
Error Message Guide for HPE ProLiant Gen10 servers and HPE Synergy.....................93
HPE OneView Help and HPE OneView API Reference...................................................93
HPE Synergy QuickSpecs................................................................................................93
HPE Synergy document overview (documentation map)................. 94
Specifications........................................................................................96
HPE Synergy QuickSpecs.......................................................................................................... 96
Electrostatic discharge.........................................................................97
Support and other resources...............................................................98
Accessing Hewlett Packard Enterprise Support......................................................................... 98
Accessing updates......................................................................................................................98
Customer self repair....................................................................................................................99
Remote support.......................................................................................................................... 99
Warranty information...................................................................................................................99
Regulatory information..............................................................................................................100
Documentation feedback.......................................................................................................... 100
Acronyms and abbreviations.............................................................101
Contents 5

Planning the installation
Safety and regulatory compliance
For important safety, environmental, and regulatory information, see Safety and Compliance Information
for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise
website (http://www.hpe.com/support/Safety-Compliance-EnterpriseProducts).
Site requirements
Select an installation site that meets the detailed installation site requirements described in the site
planning guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
Warning, caution, and important messages
WARNING: To reduce the risk of personal injury or damage to equipment, heed all warnings and
cautions throughout the installation instructions.
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
• The leveling feet are extended to the floor.
• The full weight of the rack rests on the leveling feet.
• The stabilizing feet are attached to the rack if it is a single-rack installation.
• The racks are coupled together in multiple-rack installations.
• Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
WARNING: The frame is very heavy. To reduce the risk of personal injury or damage to the
equipment:
• Observe local occupational health and safety requirements and guidelines for manual material
handling.
• Remove all installed components from the frame before installing or moving the frame.
• Use caution and get help to lift and stabilize the frame during installation or removal, especially
when the frame is not fastened to the rack.
WARNING: Always use at least four people to lift the frame into the rack. If the frame is being
loaded into the rack above chest level, a fifth person must assist with aligning the frame with the
rails while the other four people support the weight of the frame.
WARNING: Install the frame starting from the bottom of the rack and work your way up the rack.
6 Planning the installation

These symbols, on power supplies or systems, indicate that the equipment is supplied
by multiple sources of power.
NOTE: To reduce the risk of injury from electric shock, remove all power cords to
completely disconnect power from the system.
• Each frame has two or more power supply cords. A single rack or cabinet may
contain more than one frame. Power may be supplied in a redundant fashion.
Removing any single source of power does not necessarily remove power from
any portion of the system. When performing any service other than hot-plug
module replacement, you must completely disconnect all power to that portion of
the system.
• When performing service procedures on frames, shut off the circuit breakers to
both A and B AC power feeds and then disconnect all power cords from the
outlets before servicing.
WARNING: To reduce the risk of electric shock or damage to the equipment, enter a frame or
perform service on system components only as instructed in the user documentation.
WARNING: A risk of electric shock from high leakage current exists. Before connecting the AC
supply to the power enclosure, be sure that the electrical outlets are properly grounded (earthed).
CAUTION: Always be sure that equipment is properly grounded and that you follow proper
grounding procedures before beginning any installation procedure. Improper grounding can result in
ESD damage to electronic components. For more information, see "Electrostatic discharge."
CAUTION: Protect the storage module from power fluctuations and temporary interruptions with a
regulating UPS. This device protects the hardware from damage caused by power surges and
voltage spikes and keeps the storage module in operation during a power failure.
Determine power and cooling configurations
Validate power and cooling requirements based on location and installed components.
For more information, see the HPE Synergy Configuration and Compatibility Guide on the Hewlett
Packard Enterprise website (http://www.hpe.com/info/synergy-docs).
Power supply calculations
For hot-plug power supply specifications, see the HPE Synergy QuickSpecs on the Hewlett Packard
Enterprise website (http://www.hpe.com/info/synergy-docs). There is also the Synergy Planning Tool
for download. The Synergy Planning Tool helps plan and organize all Synergy options to build a single
frame, multiple frame, or racks for a complete solution ready to order from HPE using a simple BOM from
the tool. The Synergy Planning Tool can be found on the Hewlett Packard Enterprise Sales Portal website
in the Tools section.
Power requirements
Installation of this equipment must comply with local and regional electrical regulations governing the
installation of IT equipment by licensed electricians. This equipment is designed to operate in installations
covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of
Determine power and cooling configurations 7

Electronic Computer/Data Processing Equipment). For electrical power ratings on options, refer to the
product rating label or the user documentation supplied with that option.
WARNING: To reduce the risk of personal injury, fire, or damage to the equipment, do not overload
the AC supply branch circuit that provides power to the rack. Consult the electrical authority having
jurisdiction over wiring and installation requirements of your facility.
CAUTION: Protect the storage module from power fluctuations and temporary interruptions with a
regulating UPS. This device protects the hardware from damage caused by power surges and
voltage spikes and keeps the storage module in operation during a power failure.
Space and airflow requirements
CAUTION: In high-density configurations, the HPE 11000 G2 Series Rack Airflow Optimization Kit
(BW930A) should be installed to prevent airflow from the rear of the rack to the front the rack via
gaps in the rack frame.
To enable servicing and ensure adequate airflow, observe the following spatial requirements when
deciding where to install a Hewlett Packard Enterprise-branded, Compaq-branded, Telco, or third-party
rack:
• Leave a minimum clearance of 63.5 cm (25 in) in front of the rack.
• Leave a minimum clearance of 76.2 cm (30 in) in back of the rack.
• Leave a minimum clearance of 121.9 cm (48 in) from the back of the rack to the rear of another rack or
row of racks.
Compute modules draw cool air in through the front and expel warm air through the rear of the frame.
Therefore, the front of the frame must be adequately ventilated to enable ambient room air to enter the
frame, and the rear of the frame must be adequately ventilated to enable the warm air to escape from the
frame.
Hewlett Packard Enterprise Advanced Series Racks, Hewlett Packard Enterprise Series Racks, and
Hewlett Packard Enterprise Standard Series Racks provide proper compute module cooling through flow-
through perforations in the front and rear doors that provide 65 percent open area for ventilation.
If the front of the rack is not completely filled with components, the remaining gaps between the
components can cause changes in the airflow, which can adversely affect cooling within the rack. Cover
these gaps with blanking panels.
IMPORTANT: Do not block the ventilation openings.
CAUTION: Always use blanking panels to fill empty vertical spaces in the rack. This arrangement
ensures proper airflow. Using a rack without blanking panels results in improper cooling that can
lead to thermal damage.
Temperature requirements
To ensure continued safe and reliable equipment operation, install or position the rack in a well-ventilated,
climate-controlled environment.
8 Space and airflow requirements

The operating temperature inside the rack is always higher than the room temperature and is dependent
on the configuration of equipment in the rack. Check the TMRA for each piece of equipment before
installation.
CAUTION: To reduce the risk of damage to the equipment when installing third-party options:
• Do not permit optional equipment to impede airflow around the frame or to increase the internal
rack temperature beyond the maximum allowable limits.
• Do not exceed the manufacturer’s TMRA.
Grounding requirements
This equipment must be grounded properly for proper operation and safety. In the United States, you
must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article
250, as well as any local and regional building codes.
In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA
C22.1, Canadian Electrical Code.
In all other countries, you must install the equipment in accordance with any regional or national electrical
wiring codes, such as the International Electrotechnical Commission (IEC) Code 364, parts 1 through 7.
Furthermore, you must be sure that all power distribution devices used in the installation, such as branch
wiring and receptacles, are listed or certified grounding-type devices.
Because of the high ground-leakage currents associated with this equipment, Hewlett Packard Enterprise
recommends the use of a PDU that is either permanently wired to the building’s branch circuit or includes
a nondetachable cord that is wired to an industrial-style plug. NEMA locking-style plugs or those
complying with IEC 60309 are considered suitable for this purpose. Using common power outlet strips to
supply power to this equipment is not recommended.
Supported racks and rack options
The frame and support rails are engineered for mounting into a 19" wide front panel, 4-post cabinets, and
racks that have been designed according to the EIA-310-D standard.
Hewlett Packard Enterprise rails are not compatible with tapped holes. There are two types of supported
rail sets for the frame:
• A set for square-hole front and rear mounting flanges
• A set for round-hole flanges
The rails are compatible with a nominal rack-mounting depth of 29 1/8", with an adjustability range of plus
½" to minus 1 ½". The rails will work in both a 1075 mm and a 1200 mm deep rack.
A 42U/47U rack supports up to four frames.
While the square-hole rail set is the standard option, either rail set supports a fully loaded frame weighing
550 pounds. Four of these frames together approach the 2,250 pound internal IT equipment limit of both
the HPE 42U x 600 mm x 1075 mm and the 42U 600 mm x 1200 mm 11000G2 Series QS racks.
NOTE: The HPE Synergy 12000 Frame is deeper than the c7000 enclosure by approximately 3.5 inches.
1075 racks with side facing PDUs may interfere with the frame. Hewlett Packard Enterprise recommends
using 1200 mm racks.
Grounding requirements 9

Cables, PDUs, and other cable management hardware could increase the weight sufficiently to require
the use of the HPE 42U x 600 mm x 1200 mm Intelligent Series QS rack, which supports 2,750 pound
internal IT equipment.
Rack-free environment requirements
The HPE Synergy 12000 Frame (referred to as the frame) can be used in a rack-free environment. The
following conditions must be met when performing a rack-free installation:
• A fully-populated frame can weigh up to 249.50 kg kg ( 550.00 lb lb). The object supporting the frame
must be able to withstand this weight.
• The frame should be supported by a sturdy, flat surface.
WARNING: To reduce the risk of personal injury or damage to the equipment in a rack-free
environment:
◦ Never stack the frame on top of another frame.
◦ Never place equipment on top of the frame.
◦ Never place the frame on a surface that cannot support up to 249.50 kg kg ( 550.00 lb lb).
HPE Synergy configuration
An initial setup for HPE Synergy requires planning the location for each component. To ensure a proper
configuration, review the information in the following documents on the Hewlett Packard Enterprise
website (http://www.hpe.com/info/synergy-docs):
•HPE Synergy Configuration and Compatibility Guide—This document helps to understand more about
each component and the configuration requirements for installing each component. It provides the
following:
◦ An overview of HPE Synergy management and fabric architecture
◦ Detailed hardware component identification
◦ Hardware configuration guidelines
◦ Interconnect, power, and HPE Synergy Console cabling information
•HPE Synergy Cabling Guide—This document provides detailed information and diagrams on how to
cable HPE Synergy.
10 Rack-free environment requirements

Pallet contents
Item Name Description
1 HPE Synergy 12000 Frame The frame for installing Synergy
components
2 Front panel The front panel ports of the frame for
KVM connection
3 Appliance module blank A mandatory insert installed in any
unused appliance module bay.
4 Appliance module1A hardware appliance for embedded
management
5 Compute module blank A mandatory insert installed in any
unused compute module bay.
6 Full-height module1The full-height compute module
7 Half-height module1The half-height compute module
8 Power supply blank A mandatory insert installed in any
unused power supply bay
9 Hot-plug power supply1The power supply for the frame
10 Fan A fan used to cool the components
installed in the frame
Table Continued
Pallet contents 11

Item Name Description
11 Frame link module1The frame link module auto-discovers
resources in the frame, has a
redundant option, and provides links
for scaling of frames.
12 Interconnect blank A mandatory insert installed in any
unused interconnect bay
13 Interconnect module2Any of several fabric or networking
components, such as switches or
interconnect link modules, that enable
networking communication.
143Lift handles (optional) The lift handles can be used to lift a
frame into or out of a rack.
153Removable device bay shelves The removable device bay shelves can
be used to partition the device bays for
full or half-height components
163Reusable zip ties for power supplies (single-
phase frames only)
Reusable zip ties that help prevent
single-phase power cables from
disconnecting from the power
connectors
173CAT6A cable1CAT6A cable for cabling frames
• 2-ft cable—Used for cabling two
consecutive frames
• 10-ft cable—Used for cabling the
top frame to the bottom frame in a
rack
• 21-ft cable—Used for cabling
management links requiring long
runs to TOR
183HPE Synergy Start Here poster The quick setup poster provides an
overview of the installation process.
193Installation instructions for compute modules,
options, and interconnects
The printed installation instructions for
Synergy components
203HPE Synergy 12000 Frame Rack Template The printed template for locating the
positions of frames, rack rails, and
cage nuts in a rack.
1 Quantity as ordered
2 Quantity and type as ordered
3 Not shown
12 Planning the installation

Component and LED identification
Information pull tabs
Pull tabs on the HPE Synergy frame front and rear provide system information.
Figure 1: Information pull tab locations
Item Description
1 The front pull tab (top left) has the frame product ID, serial number, and the device bay
numbering for the frame front bays.
2 The rear pull tab (top left) has the bay numbering for the frame rear bays.
3The serial label pull tab is on each compute module and provides the following
information:
• Product serial number
• iLO information
• QR code that points to mobile-friendly documentation
Component and LED identification 13

Figure 2: Accessing the information pull tabs
Mobile-ready content
The HPE Synergy 12000 Frame includes QR codes that point directly to the mobile-ready documentation
from your mobile device.
To access the mobile-ready content, such as setup, installation, user, or troubleshooting documentation,
use your mobile device to scan the product-specific QR code.
Mobile QR code locations
Mobile QR codes are located on HPE Synergy components and pull tabs and provide quick and efficient
access to product specific content for the component. The QR codes takes you to a page that allows you
to browse to the online documentation by choosing an HPE Synergy component.
Frame front components and device bays
14 Mobile-ready content

Item Description
1 Device bays—Compute modules and storage modules
2 Front panel—Provides access to the HPE Synergy console, via KVM or laptop.
3 Appliance bays
Device bay numbering
All device bays in the frame are numbered in consecutive order from lowest to highest, from left to right
from top to bottom, as observed by a user looking directly at the frame.
Devices larger than half-height (multi-bay devices) are numbered according to the lowest device bay
number that the multi-bay device occupies.
For an even number of device modules, they must be installed next to each other between sets of vertical
partitions if all device bays in the frame are to be used.
For an odd number of single-wide full-height device modules, an even number must be installed next to
each other between each vertical partition, and the odd module must be installed in device bay 2 if all
device bays in the frame are to be used.
The device bay numbering is available on the Information pull tabs.
Device bay type Device bay numbering
Single-wide, full-height
Single-wide, half-height
Single-wide, mixed-height
Double-wide, full-height
Double-wide, half-height
Double-wide, mixed-height
Device bay numbering 15

Device bay partitions
Vertical frame partitions
There are two vertical partitions between device bays in the frame. These nonremovable partitions
provide structural integrity to the frame as well as mechanical attach points for the horizontal shelf that
divide a full-height bay into two half-height bays.
Up to six full-height device modules can be installed in a frame.
Figure 3: Vertical partitions
Horizontal frame partitions
The horizontal frame partitions are removable shelves that divide a full-height device bay into a half-
height device bay.
Up to 12 half-height device modules can be installed in a frame.
Figure 4: Horizontal partitions
An optional horizontal half shelf can be installed between bay 1 and bay 7 to enable those bays to be
used by half-height device modules when a full-height module is installed in bay 2.
16 Device bay partitions

Figure 5: Optional horizontal half-shelf
Front panel components
Front panel components 17

Item Description Function
1 UID button Toggles the frame UID on or off.
2 Frame Health LED Indicates the highest severity health status of all components
within the frame.
• Solid green—Normal operation
• Flashing amber—Warning
• Flashing red—Critical error
To resolve critical errors, connect to HPE OneView or to the
HPE Synergy Console.
3 Laptop port Provides single laptop access to the frame link module using an
RJ-45 Ethernet 100BASE-TX connection.
4 Monitor port Provides connectivity for a monitor or an active monitor port
adapter to access the HPE Synergy Console.
5 Reset button Provides two functions:
• Resets the Active frame link module - momentary press.
• Factory resets both frame link modules - press and hold
until UID LED blinks blue.
NOTE: The reset button does not reset any other component
in the frame.
6 USB Provides a connection for supported USB devices such as a
keyboard or mouse for HPE Synergy Console use. To connect
multiple devices, a USB hub (not included) is required.
Appliance module LEDs and components
Appliance module LEDs and components are the same for both an HPE Synergy Composer or an HPE
Synergy Image Streamer.
18 Appliance module LEDs and components

Item Description Function
1 UID LED Press the UID button to turn on the blue locator LED.
• Solid blue—Illuminates to locate the appliance module
• Flashing blue—Indicates appliance module firmware
update. Do not power off or remove appliance module when
the UID LED is flashing.
2 Health LED Indicates the health of the appliance module
• Solid green—Normal operation
• Flashing amber—Warning
• Flashing red—Critical error
The appliance Health LED provides health status of the
appliance. If the Health LED indicates a warning or a critical
error, connect to the Synergy console to troubleshoot.
3 Activity LED Indicates which appliance module is active
• Off—Indicates that the appliance module is the standby in a
Highly Available configuration or HPE OneView is in an error
state.
• Solid green—Indicates that the appliance module is active.
• Flashing green—Indicates that the reset button has been
pressed and held for greater than 10 seconds, which
initiates a reimaging of the appliance module. The active
LED does not continue to flash green during the reimaging
process.
Table Continued
Component and LED identification 19

Item Description Function
4 Power LED Indicates power to the appliance
• Off—No power. Verify that the appliance module is fully
inserted into the frame link module.
• Flashing amber—Appliance module is initializing.
• Solid amber—Appliance module is powered off.
• Solid green—Appliance module is powered on.
5 Reset button Using an applicator such as a paper clip, press the recessed
button to reset the appliance module.
• Press and release—Resets the appliance module.
• Press and hold until activity LED is flashing green—Initiates
reimaging of the appliance module from files on the USB
flash drive plugged into the appliance module.
6 USB port USB 3.0 port for connecting a USB drive to flash a USB
recovery image.
Appliance bay numbering
20 Appliance bay numbering