HPRT MT800 User manual
REVISION RECORDS
REV.
DATE
DESCRIPTION
DRAWN
CHECKED
APPROVED
1.0
2019.08.09
First Version
Liping Jiang
Huimin Huang
Yang Lin
Statement
This manual content may be altered without permission, and Xiamen Hanin
Electronic Technology Co., Ltd. reserves the rights to make changes without notice in
technology, spare parts, hardware and software of the products. If more information
is needed about the products, please contact Xiamen Hanin Electronic Technology
Co., Ltd. Without any written permission from the company, any section of this
manual is prohibited to be copied or transferred in any form.
Copyright
This manual is printed in 2019, the copyright belongs to Xiamen Hanin Electronic Technology Co.,
Ltd.
Printed in China
1.0 Version
Warnings
This must be complied with in order to avoid any damage to the human body
and to the equipment.
This shows the important information and tips for the printer operating.
Important Safety Instructions
Please read this chapter carefully before using the printer!
Using the Printer
1. Water or other liquid should not spill into the printer, also the printer should not
be expose to the rain, or else may cause printer damage.
2. Do not open the printer cover while the printer is printing, otherwise the printer
may work improperly.
3. Too high(40℃)or too low(0℃) temperature will lead to the decrease of print
quality.
4. too high (85%)or too low (20%)relative humidity will lead to the decrease of print
quality
5. The print paper in poor quality or stored for too long time also may reduce the
print quality even damage the printer.
6. Please do not open the printer cover when it is printing or just when printing is
over, do not touch the print head with hand or body, overheat may cause scald.
Storage Precautions
1. The printer should be placed in such an environment that the temperature is
between -20℃and 70℃, and the relative humidity is between 5% and 90%.
2. Normal thermal paper can’t be kept too long, if you need to keep the receipt for a
long period, please select long term effective thermal paper.
3. Do not store printing paper in high temperature or direct sunlight, please keep it
in a place to avoid the light.
Battery Safety Precautions
Ignore the following instructions may cause battery overheating, fire, explosion,
damage and/or performance, and reduced product life.
1. Be sure to use the specified battery and power charger provided by our company,
do not disassemble the printer to replace the non-official battery, or may cause fire,
explosion or damage to the printer.
2. Do not allow water, sea water from entering or leaking into the battery. If the
batteries internal safety device burn, when charging it, it may produce abnormal
current and/or voltage, or abnormal chemical reaction when charging it, then may
cause the battery overheating, fire and/or explosion.
3. Do not use or place the battery nearby the stove or other high temperature
places. Excessive heat maybe damage the resin shell and/or the insulation materials,
thereby cause short-circuit inside the battery, then the battery may be overheated,
burning and/or explosion.
4. When charging, use a specified USB Type-C cable. Other conditions (high
temperature, high pressure/high current, using the modified battery charger, etc.)
excluded here may result in over-charging the battery and abnormal current and/or
voltage, cause abnormal chemical reaction, and may cause the battery overheat,
light and/or explosion.
5. Do not heat the battery or put the battery into fire. This may melt insulation
material and/ or damage safety devices or safety equipment, then ignite electrolytic
solution, and cause the battery overheat, burning and/or explosion.
6. Do not throw or attack the battery heavily. If internal safety device of the
batteries burn, the battery charging may cause any abnormal current and/or voltage,
and abnormal chemical reaction, and lead to the battery overheat, ignite, and/or
explosion.
7. The liquid in the battery is corrosive, if improper operation causes battery leak,
and the liquid is spattered on the skin or clothes, please wash it with water, if
spattered into the eyes, please rinse them with water thoroughly and see a doctor.
Other Precautions
The copyright for this user manual and various other manuals is property of our
company. Any copying or conversion into electronic form and saving of this material
without the express written permission is strictly prohibited. Use of the information
contained in this manual is not subject to any patent liability. This manual has been
prepared with utmost care and attention to detail but may contain certain errors
and/or omissions. Our company is not legally liable for any damages resulting from
the use of the information in this manual. Our company and its affiliates are not
legally liable (United States excluded) for any damages, loss, costs, and/or expenses
that result from the breakdown, malfunction, and/or misuse of the product due to
violation or neglect of the operation and maintenance information and instructions
provided by our company, as well as from the unauthorized alteration, repair, and/or
modification of the product by the user and/or third party. We are not legally liable
for any damages and/or issues resulting from the use of options and/or parts that are
not authentic or authorized products.
1. WEEE (Waste Electrical and Electric Equipment)
This mark shown on the product or its literature indicates that the
corresponding item should not be discarded at the end of its working
life with other household waste. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, please
separate marked items from other types of waste and recycle them responsibly to
promote the sustained reuse of material resources. Household users should contact
either the retailer where they purchased this product, or their local government
office for details of where and how they can conduct environmentally safe recycling
of such items. Commercial users should contact their suppliers and check the terms
and conditions of purchase contracts. This product should not be combined with
other commercial waste for disposal.
Caution: This appliance is a Class A product, it might create radio interference in
life. Under this condition, users could take effective measures to handle it.
CONTENTS
1 Introduction......................................................................................................................................1
1.1 Introductions......................................................................................................................... 1
1.2 The main Features.................................................................................................................1
1.3 Packing List............................................................................................................................ 1
1.4 Appearance and Component................................................................................................ 2
2. General Specification.......................................................................................................................3
2.1 Printer Specification.............................................................................................................. 3
2.2 Media Specification...............................................................................................................4
2.3 Ribbon Specification..............................................................................................................4
2.4 Dimension..............................................................................................................................4
3. Installation and use of printer.........................................................................................................5
3.1 Open Printer Cover................................................................................................................5
3.2 Loading Ribbon......................................................................................................................5
3.3 Loading Media.......................................................................................................................6
3.4 Removing Media................................................................................................................... 7
3.5 Printing Operation.................................................................................................................7
3.5.1 Mobile Phone............................................................................................................. 7
3.5.2 Computer................................................................................................................... 8
3.6 Instruction for Sleep(Standby) Mode....................................................................................8
4. Partial Component Description.......................................................................................................9
4.1 Button....................................................................................................................................9
4.2 LED Indication and Buzzer...................................................................................................10
5. Troubleshooting.............................................................................................................................12
5.1 Printer Not Working............................................................................................................ 12
5.2 Troubles Occur During Printing...........................................................................................13
6. Clean Printer..................................................................................................................................14
6.1 Cleaning Head..................................................................................................................... 14
6.2 Cleaning Sensor, Platen and Paper Path............................................................................. 14
7. Windows Driver.............................................................................................................................15
7.1 Manual Information............................................................................................................ 15
7.2 Operating System (OS) Environment.................................................................................. 15
7.3 Windows Driver Preparation...............................................................................................15
7.4 Windows Driver Installation................................................................................................16
7.5 Detailed Windows Driver Setting........................................................................................19
7.5.1 Printing Preferences.................................................................................................19
7.5.2 Printer properties.....................................................................................................26
7.6 Uninstall Windows Driver....................................................................................................28
8. Mobile Utility Tool Manual............................................................................................................30
8.1 Manual Information............................................................................................................ 30
8.2 Operating System(OS) Environment................................................................................... 30
8.3. Utility Tool Preparation...................................................................................................... 30
8.4. Using Utility Tool................................................................................................................ 31
8.4.1 Add Printer............................................................................................................... 32
8.4.2 Modify Printer.......................................................................................................... 33
8.4.3 Delete Printer........................................................................................................... 39
8.4.4 Connection Test........................................................................................................40
8.4.5 Functions..................................................................................................................41
8.5. Firmware Update................................................................................................................44
MT800 User Manual
1
1 Introduction
1.1 Introductions
HPRT A4 Mobile Printer, print anytime and anywhere. Virtual will be
transformed into reality, making mobile office a new trend. The distance
between home and office will be shortened, and the working place will no
longer be limited. MT800 supports ribbon with RFID authentication to ensure
HPRT’s orginal high quality consumables. HPRT, print your beautiful world.
1.2 The main Features
1.Perfectly portable for quality A4 printing.
2.Large capacity battery and long standby.
3.Humanized design, easy paper replacement.
4.High reliability, less anxiety.
5.Various interfaces, multiple choices.
1.3 Packing List
The printer is packaged with the following accessories.
If any of these accessories is broken or missing, please contact the dealer that you
bought the product.
Printer USB Type-C Cable Ribbon Module
Note:The actual contents in the box are based on the packing list.
Note: RFID is passive, not transmitted
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1.4 Appearance and Component
Front
Left
Note: represents a wireless function in the figure.
Inside
Note:
Paper out detection and Paper near end detection:
Detecting whether or not there is paper and whether the paper deviation occurs
during the paper fed process.
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2. General Specification
2.1 Printer Specification
Table 2-1 General Specification
Item
Parameter
Printing
Parameter
Printing Method
Direct thermal/Thermal transfer printing
Resolution
300DPI
Printing Speed
MAX.15 mm/s
Printing Width
198mm
Printing Density
Order 3 adjustable
Printing protocol
Dot matrix bitmap printing
Paper
Type
Thermal fax paper, A4 copy paper
Width
210mm
Thickness
60-90μm
Ribbon Specification
Width 215mm, Length 14m, Diameter 14.5mm
Sensors
Cover open detection, Paper out detection,
Paper feed positioning, Ribbon detection,
Paper offset detection,
TPH temperature detection
Communicati
on Interface
Standard
USB Type C (support USB charging)
Bluetooth 3.0/4.0 (Manufacturer installation)
Battery
Type
Rechargeable Li-ion battery
Voltage
7.4V
Capacity
2000mAh
Power
Input
AC 100~240V, 50/61Hz
Output
DC 5V, 2A
Reliability
TPH life
50km
Memory
RAM
8MB
Flash
4MB
Dimension (L×W×H, mm)
310.5×63.5×39.5
Weight
766g(contain ribbon), 694g(without ribbon)
Certificates
CCC, CE, MFI
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2.2 Media Specification
Paper type
Paper width
Paper thickness
Thermal fax paper
210mm
60-90μm
A4 copy paper
210mm
60-90μm
2.3 Ribbon Specification
Ribbon
Parameter
Width
215mm
Length
14m
Diameter
14.5mm
2.4 Dimension
• Dimension: 310.5(L)×63.5(W)×39.5(H)mm
• Weight: 766g (including ribbon)
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3. Installation and use of printer
3.1 Open Printer Cover
1.Press the cover open button meanwhile, then lift the printer cover upward.
3.2 Loading Ribbon
1.Hold the ribbon module by hands, then align it to the spacing hole and press down.
Note: To avoid errors during installing ribbon, please make sure that the arrow
direction marked on the ribbon module is the same as the arrow direction marked in
the printer.
MT800 User Manual
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2.Turn the rewind wheel to make the ribbon smooth.
3.Press down the cover by hands until you hearing the sound of “click”.
3.3 Loading Media
1.Make sure the ribbon is properly loaded, long touch power button, and release it
after the printer is turned on.
2.Put the paper into the paper entry slot in parallel. Printer will feed a distance
automatically after it detects the paper. After the paper feeding stops, it means that
the paper is loaded successfully and get ready if the printer sound once.
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3.4 Removing Media
Note: Don’t pull the paper out forcefully while the printer cover is closed, or it
may cause damage. Please remove the paper according to follow steps.
1. Press the open button meanwhile, then lift the printer cover upward.
2. Remove media.
3.5 Printing Operation
3.5.1 Mobile Phone
1.※Direct thermal printing:
After opening the printer cover and placing the special thermal bracket, please
close the printer cover and put the A4 thermal paper into entry slot, then the printer
will automatically feed the paper.After installing APP, you can connect the device by
searching Bluetooth to print.
2.※Thermal transfer printing:
After installing the ribbon module, please make sure that both sides of the
printer cover are closed, and put A4 copy paper/fax paper into entry slot, then the
printer will automatically feed paper. After installing APP, you can connect the device
by searching Bluetooth to print.
3.APP download address: the QR code can be scanned on the outer box of the
package to download APP.
4.Bluetooth name:MT800-XXXX(default)
Bluetooth password:default no password, support setting and modification.
5.Connection Mode:
①Open the APP;
②Click add device, please according to the prompt and turn on the Bluetooth
authority, then enter the Bluetooth device list and select Mt800-XXXX;
③Pair automatically and complete connection.
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3.5.2 Computer
You can connect the computer via Bluetooth/USB, then installing printer driver.
USB connection
Bluetooth connection
3.6 Instruction for Sleep(Standby) Mode
In order to save power and prolong the service time, MT800 printer adopts
automatic sleep and automatic wake-up technology. After the printer is turned on, if
there is no operation on the printer within 5 minutes, the printer will enter standby
mode. Note in particular that the printer will automatically turn off after 60 minutes
of free time in the case of a Bluetooth connection.
When the printer enters standby mode, the power consumption will be greatly
reduced, and there will be no effect on the use of the user. The printer will wake up
automatically when receiving the print data without manual intervention to wake it
up.
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4. Partial Component Description
4.1 Button
1.Power Button
①Turn On
In the turn off state, long touch the power button about 2 seconds and the printer
will be turned up;
②Turn Off
In the turn on state, long touch power button about 3 seconds and the printer will be
turned off;
③Print Self Test
In the turn on state, continuously touch power button 3 times, the printer will print
the self-check page.
2.Cover Open Button
Press the cover open button meanwhile, then lift the printer cover upward.
3.Reset Button
When the button fails to respond or Bluetooth fails to connect, please remove the
ribbon, lightly press the Reset button with toothpick or pin for 2 seconds, then
restart the printer.
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4.2 LED Indicator and Buzzer
MT800 has two LED, front strip lamp and side pinhole lamp.
1. Front Strip Lamp
The front strip lamp focuses on the status of printer. The status is divided into
four categories: behavior indication (red, green, white), charging indication (green),
abnormal indication (red), and printing indication (white).
①Abnormal status
Status
LED (Red)
Buzzer
Low-voltage
Flash
“Beep-Beep-Beep-”
TPH temperature overheated
Flash
“Beep-Beep Beep-”
Paper jar/paper loading abnormal
Slowly Flash
“Beep Beep Beep-”
Open the cover of printer
Lighting
——
Paper/Ribbon out
Slowly Flash
——
②Charging status
Status
LED (Green)
Power too low
Flash
Printer charging
Lighting
Charging full
Off
Enter
Lighting 3 seconds
③Printing status
Status
LED (White)
Standby
Lighting
Wake up the printer
Lighting
Printing
Slowly Flash
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④Behavior status
Status
LED (Red, Green, White)
Turn on
Flash a round
Firmware upgrade
Alternating flash
Turn off
Flash a round
2. Side Pinhole Lamp
The side pinhole lamp is a blue monochrome lamp, focusing on the connection
status of the printer.
①Connection status
Status
LED (Blue)
Data receiving
Flash
Bluetooth is not connected
Off
Bluetooth is connected
Lighting
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5. Troubleshooting
Your printer is very reliable, but occasionally problems may occur. This chapter
provides information on some common problems you may encounter and how to
solve them. If you encounter problems that you can not resolve, contact your dealer
for assistance.
5.1 Printer Not Working
Problem Description
Problem Reason
Solution
LED not light, printer not
working
Printer no power
Please use a special
charging line to charge
Printer consumables do
not match
Please replace the
consumables immediately
and continue printing with
the official consumables
Circuit board damage
Contact with the dealer
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