HPRT POS80G Series Parts list manual
POS80Gx Ethernet Guide
This printer is compatible with Android, Windows and IOS.
Do I have an Android or Windows till system?
A Windows till system will have the clock in the bottom right corner of the desktop, as well as
the Windows icon in the bottom left corner. An Android till system will have the clock in the top
right corner of the screen, as well as three app icons - POS, Network Details, Rescue.
Setting up the printer
What’s in the box?
In the box find the following items:
POS80Gx printer
Power supply
IEC cable (kettle lead)
Ethernet cable
Manual
CD (as your hardware does not contain a CD drive, this can be discarded and won’t form part of
the setup process)
Front Back
Plugging in the printer
1. Plug the IEC cable (kettle lead) into the power supply and plug into a wall/plug socket
2. Plug the end of the power supply into the back of the POS80Gx printer, in the port on the
far right (pictured below)
3. Plug the cash drawer’s cable into the black ‘cash drawer’ port, next to the power port on
the back of the POS80Gx printer (the cash drawer will click when fully pushed into place)
4. Plug the ethernet cable into the ethernet port, this is the middle port
5. Plug the other end of the ethernet cable into your router
6. Turn the printer on at the wall/power socket and then at the front of the printer
Configuring the printers IP Address
Finding the printer’s IP Address
Your printer makes finding the IP Address nice and easy, follow the steps below to identify what
the printer’s IP Address is:
1. Switch off the printer (using the on/off button on the front of the printer)
2. Whilst the printer is off press and hold down the ‘Feed’ button
3. While doing this turn the printer back on
4. As soon as you see the red light blink (on top of the printer) release the ‘Feed’ button
5. The printer will now print a Self Test Page followed by a small print out with the printer IP
Address on it
If the IP Address comes out as 192.168.1.123, this is the printer telling you it isn’t able to connect
to your router. You will need to check the connections of the ethernet cable at both ends or
restart your router.
Note: Typically, your IP address will begin with 192.168, however, this can differ depending on
the type of network setup you have.
Android till system
Setting the IP Address to Static
The Android terminals are not equipped with a web-browser. In order to set the IP Address to
Static, we will need to use another device that is on the same network.
(i.e a laptop/Pc or mobile phone, as long as there is a web-browser)
1. Open Google Chrome on your device
2. Enter the IP Address (that you found earlier) into the URL bar along the top (including the
dots, i.e “192.168.1.100”)
3. Press Enter / Go a ‘Web Configuration’ page for the Printer will load
4. Select Configure Interface on the left hand side of the screen
5. Select Fixed IP Address
6. Select Save
7. A confirmation window will open, click OK
8. Select Reboot on the left hand side of the screen, again click OK when the confirmation
window opens - After approximately 15 seconds a message will appear on the screen
confirming that the printer has reset
9. Once this message appears, turn the printer off and on again
Your printer’s IP Address is now set to static and you are ready to move onto the next stage
Epos Now till app - Receipt printing
Login to the till app and then follow the steps below starting from the till front:
1. Login to the till front
2. Select the 3 lines i(top left corner)
3. Select Settings
4. Select App Settings
5. Select Setup Printer under ‘Receipt Printer’
6. Select Epos Now as the ‘Manufacturer’ for the printer
7. Enter the IP Address into IP Address field (including the dots, I.e “192.168.1.100”) - leave
the ‘Port’ as 9100
8. Select OK
9. Select OK again
10. Select Test Printer to check that the printer works correctly (your printer will now print a
test page)
11. Select the back arrow twice (at the top left) to return to the till front
12. Select the No Sale (bottom right) option located under the transaction panel to test that
the cash drawer fires (select a reason if prompted i.e. incorrect change), the cash drawer
will fire; you can now close the cash drawer
13. Select the Misc. Product action button (bottom right) under the transaction panel
14. Select the + sign (top left), enter a product name i.e. test and enter 0.01p; the product
will appear in the transaction panel (on the right)
15. Select pay and select cash as the tender
A test receipt will print and your cash drawer will fire; this completes your set up for receipt
printing.
Order printing - Back Office steps
Before adding your printer as an order printer, you will need to ensure your categories in your
Back Office are set to print to the correct order printer i.e. kitchen, bar front. For example: You
may have a category named Food and you would like all products inside this food category to
print to the kitchen printer. This food category will need to be set to print to the kitchen.
1. Head to your Back Office (Select the 3 lines in the top left corner > Admin > Back Office)
2. Select Categories
3. Select Edit on the category you would like to set to print
4. Scroll to the left until you see the Order Printer / Display tab, select the printer you
would like the products inside this category to print to (using the drop down menu) i.e.
kitchen, bar, front
5. Once chosen, scroll to the right and select Update
6. Repeat this process until all categories are set to the correct printer
Epos Now till app - Order printing
To test the printer we need to make sure that the printer is added into your Order Types within
the Epos till app settings.
1. Login to the till front
2. Select the 3 lines (top left corner)
3. Select Settings
4. Select App Settings
5. Select Offline Order Printer Settings under ‘Offline Order Printer’
6. Toggle on the order printing function with the toggle at the top right (this will turn green
when activated)
7. Select the + symbol next to the toggle
8. Select the ‘Printer Name’ you wish to use within the Printer Name drop down. I.e
bar/kitchen/front depending on what you added during your back office set up.
9. Select Epos Now as the Manufacturer for the printer
10. Enter the IP Address into IP Address field (including the dots, I.e “192.168.1.100”) - leave
the ‘Port’ as 9100
11. Adjust the number of copies and enable or disable the beeper depending on your
preference (if you enable the beeper, the printer will beep upon printing). Select ‘Use
enhanced receipts’
12. Select Add Printer
You will now see the printer listed in the ‘Order Printers’ page. To test the printer is setup
correctly follow the next steps:
13. Select the printer you added
14. Select Test in the pop up that appears
15. Select the back arrow three times (top left) to return to the till front
You can now test this printer by processing an order or paying the transaction off. Use products
from categories with the relevant Order Type setup. Following the steps below:
16. Select product from the till front (this will be added into the transaction panel (on the
right hand side)
17. Select Order/Layaway
18. Select Order Anyway the order will now print to your selected printer
Windows till system
Setting the IP Address to Static
From the Windows Desktop screen, follow the below steps:
1. Select the Windows icon at the bottom left corner of the screen
2. Select Google Chrome
3. Enter the IP Address (that you found earlier) into the URL bar along the top (including the
dots, i.e “192.168.1.100”)
4. Press Enter / Go a ‘Web Configuration’ page for the Printer will load
5. Select Configure Interface on the left hand side of the screen
6. Select Fixed IP Address
7. Select Save
8. A confirmation window will open, click OK
9. Select Reboot on the left hand side of the screen, again click OK when the confirmation
window opens - After approximately 15 seconds a message will appear on the screen
confirming that the printer has reset
10. Once this message appears, turn the printer off and on again
Your printer’s IP Address is now set to static and you are ready to move onto the next stage
Adding to Windows Device & Printers
From the Windows Desktop screen, follow the below steps:
1. Select the Windows Icon at the bottom left corner of the screen
2. Find and select Control Panel
3. Go to Devices & Printers
4. Right click (by pressing and holding down) on the printer you wish to use and select
Printer Properties
5. In the resulting pop-up box check over the following sections:
Select the Ports tab along the top of the pop-up box
6. Select Add Port
7. A pop up will appear, select Standard TCP/IP Port
8. Select New Port…
9. Another pop up will appear, select Next to continue
10. Enter the IP Address into ‘Printer Name or IP Address’ field (including the dots, I.e
“192.168.1.100”)
11. Select Next - Windows will then attempt to detect the printer, this may take a few
minutes
12. In the resulting pop up, select Next
13. Select Finish
14. Select Close
15. Select Apply
Select the General tab and perform a Windows Test Print. A test page will print to indicate
successful set up, the page can be discarded.
Epos Now till app - Receipt Printing
To test the printer and cash drawer, we need to make sure that the correct printer is selected
within the Epos Now till app settings. Login to the till app and then follow the steps below
starting from the Staff Login page:
1. Login to the till front
2. Select the 3 lines (top left corner)
3. Select Settings
4. Select App Settings
5. Using the drop down box under the Default Receipt Printer section select the printer
you previously added
6. Select Save
7. Select the back arrow (top left) to return to the till front
8. Select the No Sale option located under the Transaction Panel to test that the cash
drawer fires
9. Using the ‘Misc. Product’ action button found at the bottom right. Perform a 1p Misc
Product Sale, use the Cash Tender Type on the payment screen when processing the
transaction to test that the printer prints your receipts correctly
Order printing - Back Office steps
Before adding your printer as an order printer, you will need to ensure your categories in your
Back Office are set to print to the correct order printer i.e. kitchen, bar front. For example: You
may have a category named Food and you would like all products inside this food category to
print to the kitchen printer. This food category will need to be set to print to the kitchen.
1. Head to your Back Office (Select the 3 lines in the top left corner > Admin > Back Office)
2. Select Categories
3. Select Edit on the category you would like to set to print
4. Scroll to the left until you see the Order Printer / Display tab, select the printer you
would like the products inside this category to print to (using the drop down menu) i.e.
kitchen, bar, front
5. Once chosen, scroll to the right and select Update
6. Repeat this process until all categories are set to the correct printer
Epos Now till app - Order printing
To test the printer we need to make sure that the printer is added into your Order Types within
the Epos till app settings.
1. Login to the till front
2. Select the 3 lines (top left corner)
3. Select Settings
4. Select App Settings
5. Select Offline Order Printing in the list on the left (2nd from top)
6. Select the Order Type you wish to use for example bar/kitchen/front, depending on
what you added during your back office setup
7. Select Add printer
8. Use the drop down box under this section to select your printer
9. Adjust the font and number of copies depending on your preference
10. Select Save
11. Select the back arrow (top left) to return to the till front
You can now test this printer by processing an order, or paying the transaction off. Use products
from categories with the relevant Order Type setup. Following the steps below:
12. Select product from the till front (this will be added into the transaction panel (on the
right hand side)
13. Select Order/Layaway
14. Select Order Anyway - The order will now print to your selected printer
iOS & iPadOS Till System
Setting the IP Address to Static
In order to set the IP Address to Static use the following steps:
1. Open Google Chrome on your device (or your preferred browser)
2. Enter the IP Address (that you found earlier) into the URL bar along the top (including the
dots, i.e “192.168.1.100”)
3. Press Enter / Go a ‘Web Configuration’ page for the Printer will load
4. Select Configure Interface on the left hand side of the screen
5. Select Fixed IP Address
6. Select Save
7. A confirmation window will open, click OK
8. Select Reboot on the left hand side of the screen, again click OK when the confirmation
window opens - After approximately 15 seconds a message will appear on the screen
confirming that the printer has reset
9. Once this message appears, turn the printer off and on again
Your printer’s IP Address is now set to static and you are ready to move onto the next stage
Epos Now till app - Receipt & order printing
Login to the till app and then follow the steps below starting from the till front:
1. Login to the till front
2. Select the 3 lines (top left corner)
3. Select Settings
4. Select App Settings
5. Select Add a Printer
6. Select Epos Now printer
7. Enter the IP Address into IP Address field (including the dots, I.e “192.168.1.100”) - leave
the ‘Port’ as 9100
8. Press Print a Test Page to test
9. Press Next
10. Toggle on either Printer Receipts’ or Print Orders (depending on what you want your
printer to print
11. When toggling on ‘Print Orders’, you will then see more drop down lists appear. Use the
Order Location drop down to assign your ‘Order Type’ (this will correspond to what you
have assigned to your categories within the Back Office)
12. Press Done
13. Press Done again
Epos Now till app - Testing order printing
You can now test this printer by processing an order, or paying the transaction off. Use products
from categories with the relevant Order Type setup. Following the steps below:
1. Select product from the till front (this will be added into the transaction panel (on the
right hand side)
2. Select Order/Layaway
3. Select either Order Anyway - the order will now print to your selected printer
FAQ’s
Why is my printer printing blank receipts?
Check that you are using the correct paper (thermal paper) if you are unsure run your fingernail
over the top of the paper and see if it leaves a black mark. If it does, this means you are using
the correct paper, try turning it over to make sure that it is in the correct way (shiny side up).
Why is my printer beeping constantly?
Typically this issue is caused by the printer running out of paper. It can also be caused by the
printer’s lid not being closed correctly, check to make sure there is no paper causing a blockage.
Table of contents
Other HPRT Printer manuals
