HTC DESIRE 526 User manual

Activation and
Service Guide
Guía de Activación y Servicio

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Phone Features
Getting to Know Your Phone
Getting to Know Your Phone
NOTE:
Devices and software are constantly evolving—the screen images and icons you see
here are for reference only.
The Volume/Zoom Key is a programmable key. To change its function, open the Camera
app. Touch > > Volume button options.
Volume/
Zoom Key
USB/Charging Port
Flash
Speaker
Headset
Jack
Back CoverNotch
Front
Camera
Power/
LockKey
RearCamera
Proximity
Sensor
Receiver
Welcome to Verizon Wireless. This guide will show you how to
set up and use your phone, access special features, find help
andotherimportant information.

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Charge the Phone
Be sure to use the charger that
came with your phone.
Insert the small end of the USB
cable into the USB/Charging
Port.
Insert the other end into the
power adapter, and then plug
the power adapter into an
electrical outlet.
WARNING! Please use only an approved charging accessory to charge your device.
Improper handling of the charging port, as well as the use of an incompatible charger, may
cause damage to your device and void the warranty.
Replacing the SIM Card (Optional)
NOTE: The SIM Card is pre-installed in your smartphone. If you need to replace your SIM
Card, consult the following instructions.
Step 1. Remove the back cover by lifting it from the notch
located at the bottom panel of the phone.
Step 2. Lift the battery from the notch at the bottom of the
battery compartment and then remove it.
Step 3. Pull the SIM card tray from the slot and then place the
new nano SIM card on the tray with its gold contacts
facing up.
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Setting Up Your Phone
Step 4. Turn the phone with the
bottom panel up.
Step 5. Position the tray at the
edge of the slot at an angle
(see illustration). Then
carefully slide the tray into
the slot.
Step 6. Replace the battery. Install the battery into the
compartment with its gold contacts first and then press it
down until it’s properly seated.
Step 7. Replace the back cover. Starting from the top, press the
back cover against the back panel of the phone. Continue
pressing the sides of the back cover until it is firmly in
place and there are no gaps.
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Powering Your Phone On/Off
To power your phone on, press and hold the Power/Lock key.
To power your phone off, press and hold the Power/Lock key
and then touch Power off.
Getting to Know Your Phone Getting to Know Your Phone
5

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Getting to Know Your Phone Getting to Know Your Phone
You have 3 options to activate your account.
IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as
described under Setting Up Your Phone (page 3 ).
Option 1 – On Phone Activation
Please use your phone to activate 4G LTE service.
Step 1. Turn on your phone.
Step 2. Tap Activate MyPhone.
Step 3. Follow the onscreen steps to activate your phone.
Step 4. At the confirmation screen, write down your mobile
number and Account Security Code.
Step 5. Restart your phone to complete the activation.
Service activation may take up to 15 minutes.
Step 6. Follow the Setup Wizard to customize your phone.
IMPORTANT:If you are not able to activate your phone using Option 1,
please go to Option 2.
Option 2 – Online Activation
You can use a computer or tablet with an Internet connection to
activate your phone.
Step 1. Go to www.verizonwireless.com/activate.
Step 2. Follow the steps to complete the activation.
Step 3. At the confirmation screen, write down your mobile
number and Account Security Code.
Step 4. Turn on your fully charged phone. Service activation may
take up to 15 minutes.
Step 5. Follow the steps in the Setup Wizard to set up your phone.
Step 6. Register for My Verizon. Go to
verizonwireless.com/myverizon.
IMPORTANT:If you are not able to activate your phone using Option 2,
please go to Option 3.
IMPORTANT: Before you begin, make sure your 4G LTE smartphone is fully charged as
described under Setting Up Your Phone (page 3 ).
Option 3 – Over the Air Activation
You can call us to activate your phone.
Step 1. From another phone, dial 866.893.7723and follow the
prompts to start activating your phone.
Step 2. You will be prompted for the following information:
• The type of phone you are activating
• The 20-digit SIM ID located on the SIM Card
• Your 5-digit ZIP code
Step 3. Write down your mobile number and Account Security
Code.
Step 4. Turn on your fully charged phone. Service activation may
take up to 15 minutes.
Step 5. Follow the steps in the Setup Wizard to set up your
phone.
Step 6. Register for My Verizon. Go to
verizonwireless.com/myverizon.
Activate Your Service

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Touch Screen Tips
Use touch gestures to move around the screen, open menus,
select items, zoom in and out of web pages, and more.
There are several touch motions recognized by the phone:
• Touch—Touch the screen temporarily with your finger to
select onscreen items or press onscreen buttons.
• Swipe—Swipe by quickly sliding your finger in any
direction.
• Drag—Drag by touching an item and moving it to a new
position.
• Double Tap—Double tap to zoom in/out on a web page or
picture.
• Multi Touch—Pinch or spread your thumb and index finger
to zoom in or out.
• Two-finger swipe—Swipe down from the status bar using
two fingers to access Quick Settings.
• Three-finger swipe—Swipe up using three fingers to
access the Media Output options.
Home Screen
NOTE: Screen image and icons are
simulated. Actual display may vary.
Instructions in this guide may change
depending on the software version on
your device. All procedures begin with
the phone unlocked and from the Home
Screenunlessotherwisestated.
Locking/Unlocking Screen
Prevent accidental key presses by locking your phone.
• To lock your phone, press the Power/Lockkey. Your phone
will also lock automatically if you haven’t used it for a while.
• To unlock your phone, press the Power/Lockkey to wake
up the screen. Then swipe up and input your security
credentials if necessary.
Backup AssistantSM Plus
Backup Assistant is a service that safeguards your contacts
by automatically backing up your address book. If your phone
is lost or damaged, or if you upgrade to a new phone, your
contacts will be restoredwirelessly.
Making a Call
1. From the Home screen, touch the Phone icon .
2. Enter the number you want to call or the first letters of
the contact’s name.
3. Touch Call or touch the name of the contact from a list of
matches.
Receiving a Call
Touch and hold the Answer icon and then slide upwards to
answeranincomingcall.
Set Up Voice Mail
Press *86 (*VM) and Send. If you hear a greeting, press #to
interrupt. Follow the setup tutorial.
Getting to Know Your Phone Getting to Know Your Phone

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*Compatible phone required. For automated account information, dial * 611 from your
wireless phone or dial 1-888-294-6804 from a landline phone.
†Visa, Mastercard, AmericanExpressor Discoveraccepted.
Voice mail may not be available in some areas. Follow the setup tutorial to password-
protect your Verizon Wireless Voice Mailbox. Airtime and other charges are incurred
when using voice mail from your wireless phone. Mobile to Mobile Calling minutes
do not apply to voice mail retrievals; you will be charged to maintain your connection
to voice mail. Verizon Wireless is not responsible for missed messages or deletions of
messages from your voice mailbox, even if you have saved them.
NOTE: Voice mailboxes not set up within 45 days will be canceled. Your voice mailbox
is not password protected until you create a password by following the setup tutorial.
Access Voice Mail
From your phone—press *86 and Send. When you hear the
greeting, press #to interrupt. Follow the prompts.
From any phone—dial your wireless number. When you hear the
greeting, press #to interrupt. Follow the prompts.
Bluetooth®
How to pair your headset.
1. With two fingers, swipe down from the status bar to open
QuickSettings.
2. Touch the Bluetooth tile to turn it on.
3. Touch > Scan for devices to find your Bluetooth
headset.
4. Touch the name of your Bluetooth headset, and then
touch Pair. You may need to enter a number code to pair
with your device.
Managing Your Account
Register for My Verizon *
Manage your account 24/7
TAP the My Verizon Mobile Appon yourphone
or visit verizonwireless.com/myverizon.
• Make payments
• Set up Auto Pay
• View and manage usage
• Change price plan and data options
• Customize features and more
Make a Payment
Use your Credit, Debit or Verizon Wireless Refill Card to make
apayment.†
Ways to Pay:
1. YourPhone – Tap Apps > Verizon > My Verizon Mobile ,
or visit verizonwireless.com/myverizon using your mobile
browser.
2. My Verizon online– Visit verizonwireless.com/myverizon
fromyourcomputer.
3. Auto Pay – Sign up and make payments easy.
Getting to Know Your Phone Getting to Know Your Phone

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Calling Features
• Domestic Long Distance
• Domestic Roaming
• 411® Search
• Caller ID
• Caller ID Blocking
• CallWaiting
• 3-Way Calling
• Call Forwarding
Text Messaging*
1. From the Home screen, touch > .
2. Enter the name or number of the person you want to send
the message to or tap to select a contact from your
contacts list.
3. Enter the text message in the text box, and tap to
send.
NOTE: Messages to participating networks in Mexico, Puerto Rico and Canada are charged
at domestic rates.
Services and Features
4. At a Store
Visit a Verizon Wireless Communications Store or any of
our participating agents or retailers.
5. Customer Service
Touchthe phone icon and then dial *611 from your
VerizonWirelessphone.
Refill Rates and Expiration
(once applied to the account)
$15–$29.99 30 days
$30–$74.99 90 days
$75–$99.99 180 days
$100 and above 365 days
Cardssoldseparately.
*Additional and Unlimited Texting applies when sending and receiving (i) Instant
Messages, Text Alerts and Picture MessagingPortal Messages; (ii)messages with
non-Verizon Wireless customers in the U.S. or participating networks in Mexico,
Puerto Rico and Canada; or (iii) via email. Unlimited Texting also includes Mobile to
Mobile Messages with Verizon Wireless Customers. For Additional Texts, overage
messaging rates default to those of your Calling Plan. Premium Messaging programs,
International Messaging and International Roaming not included. Compatible device
required for text, picture and/or video messaging. Data charges will apply for sending
andreceivingpicture and videomessages.
Servicesand Features
Getting to Know Your Phone

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International Services
International Calling
Anytime Minutes rate plus the following international
surcharges:
• 10¢/min. to Mexico landline numbers
• 29¢/min. to Mexico wireless numbers, Canada, U.S.Virgin
Islands and Northern Mariana Islands
International Text Messaging
• 25¢ per message, per address sent and received
International Picture and Video Messaging
• 50¢ per message, per address sent
• 25¢ per message received
Data charges will apply for sending and receiving picture and
videomessaging.
For further information, as well as latest available services,
locationand rates, includingInternationalRoaming, visit
verizonwireless.com/prepaidglobal.
Location Based Services
This phone can determine its location, which is useful for
services such as navigation, shopping and weather. For your
safety, it’s defaulted to only acquire your location when you dial
911. To use Location Based Services, from the Home screen,
touch > Settings > Location. Then touch the Location
switch to turn it on.
Picture & Video Messaging*
Take pictures or videos and send them to almost any email
address, or to other phones.
1. From the Home screen, touch > .
2. Enter the name or number of the person you want to send
the message to or tap to select a contact from your
contacts list.
3. Touch and then touch Picture or Video .
4. Choose a picture or video (or touch Take Picture or
Record Video ).
5. After attaching the picture or video, touch to send.
For pricing details please visit verizonwireless.com.
Apps & More
Play it up with music, ringtones, wallpapers, apps and games.
Keep up with Twitter and Facebook. We’ve got apps that help
you do it all.
Data charges may apply.
Installing Apps
From the Home Screen, touch > for the Google Play™ Store.
Web Browsing
From the Home Screen, touch > .
Locations and rates subject to change without notice. While roaming internationally,
you may be prompted to dial the phone number you are calling twice. Unlimited Calling,
Text Bundles and Unlimited Night, Weekend, Mobile to Mobile and Anytime Minutes
do not apply to International Services. International Roaming Coverage only available
on participating networks and is not guaranteed. Data services and features not
available when roaming.
*Additional and Unlimited Texting applies when sending and receiving (i) Instant
Messages, Text Alerts and Picture MessagingPortal Messages; (ii)messages with
non-Verizon Wireless customers in the U.S. or participating networks in Mexico,
Puerto Rico and Canada; or (iii) via email. Unlimited Texting also includes Mobile to
Mobile Messages with Verizon Wireless Customers. For Additional Texts, overage
messaging rates default to those of your Calling Plan. Premium Messaging programs,
International Messaging and International Roaming not included. Compatible device
required for text, picture and/or video messaging. Data charges will apply for sending
andreceivingpicture and videomessages.
Servicesand Features Servicesand Features

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VZ Navigator®
Select the app or download from Google Play Store.
Go to verizonwireless.com/navigatorfor moredetailsand
pricing.
Your wireless device can determine its (and your) physical, geographical location
(“Location Information”) and can associate Location Information with other data.
Additionally, certain applications,servicesand programsare capable ofaccessing,
collecting, storing andusing Location Information anddisclosing Location Information
to others.You shoulduse cautionwhen determiningwhether ornot Location
Information should be made available to others and you should review any applicable
third party policies before providing access. To limit potential unauthorized access to
your Location Information, Verizon Wireless offers various mechanisms and settings
to manage access to location data. By enabling location settings, you are permitting
third party access to Location Information through software, widgets or peripheral
components you choose to download, add or attach to your wireless device or through
web access, messaging capabilities or other means and you are authorizing Verizon
Wireless to collect, use and disclose your Location Information as appropriate to
provide you with any location services that you enabled.
Support and More
My Verizon App
Manage your account, track your usage, edit account
information, pay your bill and more.
Get Help Using Your Phone
Use your Help App. Get assistance at your fingertips,
right from yourphone.
Call 1-888-294-6804forcustomer support.
More Information
For more information a Device Manual
is available on demand—simply download at
verizonwireless.com/support.
User Guide
Servicesand Features Servicesand Features

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Important Customer Information
Important Customer Information Important Customer Information
The services described in this brochure are only for your
personal use. They are subject to the Customer Agreement,
your Calling Plan, the Verizon Wireless Privacy Principles
and Internet Privacy Policy (both of which can be viewed at
verizonwireless.com) and the following terms and conditions,
as applicable. You agree to comply with all applicable laws,
rules, regulations and policies when using these services. In
addition to your rights under the Customer Agreement, we may
terminate or modify all services upon notice. Verizon Wireless
is not responsible for third-party content you encounter using
these services, including any possible defamation, obscenity,
or profanity. Content, content pricing, servicefunctionality,
and menu order may change without notice. Unless otherwise
indicated, data sessions will terminate after 30 seconds of
inactivity.
Device Recycling Program
Recycle your used device with Verizon Wireless. You can receive
a Verizon Wireless Virtual Gift Card if your device qualifies, or
you can donate it to HopeLine® from Verizon, a program that
provides support to victims and survivors of domestic violence.
For more information visit verizonwireless.com/device-
recycle.
Warranty Replacements
If you’re having a problem with your wireless device, just
contact Verizon Wireless toll-free at 1-866-406-5154from a
landlinephone.
Assistive Communication Devices
TTY (Text Telephony)and TDD(Telecommunications Device
for the Deaf) allow individuals who are deaf, hard of hearing,
or have speech or language disabilities to communicate by
telephone.
When a user types his or her conversation on a TTY keyboard,
it is transmitted as tones through the telephone. Tones are
received by the other person’s TTY, translated into text and
displayed on the screen. In order to use the TTY network, you
must have a TTY-compatible phone and be in the TTY mode to
place or receive calls. Note that most digital wireless devices
are TTY-compatible.
Data Charges and Location Based Services
Verizon Wireless charges you for all data and content sent or
received using our network (including any network overhead
and/or Internet Protocol overhead associated with content
sent or received), as well as resolution of Internet Protocol
addresses from domain names. Sending or receiving data
using a virtual private network (VPN) involves additional VPN
overhead for whichyou willbe charged. Pleasenote that certain
applications or widgets periodically send and receive data in
the background, without any action by the user, and you will be
billed for such data use.
Manyservices andapplications offered through yourdevice
may be provided by third parties. Before you use, link to or
download a service provided by a third party, or an application
such as a non–Verizon Wireless location-based GPS-type
service, chat room, marketplace or social network from
your device, you should review the terms of such service or
applicationand applicableprivacy policy.Personal information
you submit may be read, collected or used by the service or
application provider and/or other users of those forums.
Verizon Wireless is not responsible for any information, content
or services you access, download or use from the Internet. You
are responsiblefor maintaining virus andother Internet

19 20
Important Customer Information Important Customer Information
securityprotectionswhen accessingservice.
For additional information, visit the Verizon Content Policy
at responsibility.verizon.com/contentpolicy.
Your Verizon Wireless customer agreement terms and
conditionsand certain otherspecificallyidentified terms
govern your use of any Verizon Wireless products and services.
Prepaid Calling Plans
If you want to change from prepaid service to postpay service,
any remaining funds in your account will be credited to your
postpay account. We can’t give you any credit for transaction
taxes you may have paid when depositing funds into your
account, so you could end up paying the same taxes twice.
Your balance may not exceed $1,000 and you may be prevented
from making payments to your account if it reaches $1,000.
Cash applied to your account through Verizon Wireless’ Bill
Payment Kiosks will have taxes deducted from the total amount
entered at the applicable rate. Minimum payment is $15;
maximum payment is $600. When paying with a credit card
maximum is $250. You may replenish up to 10 times or $600 in
a rolling 30-day period. Transaction fees may apply for some
methods of payment.
Using Data While on a Call
If you want to use apps that use data, like email, Internet, and
social networking while you’re on a call, you must connect
your phone to a Wi-Fi network. Your phone’s connection to the
network handles the call, and other apps will use data from the
Wi-Finetwork.
Verizon Wireless Prepaid
If you are on a Prepaid Monthly Plan, you must have a sufficient
account balance at the time of renewal to cover the Monthly
Access in order to receive your plan benefits. Monthly Access
will be charged on the same date each month, unless you have
insufficient funds to cover the Monthly Access.
Some Verizon Wirelessservicesand features,includingVerizon
(Video and Mobile TV), Extended Warranty, Wireless Phone
Protection, Total Equipment Coverage, Roadside Assistance,
Detailed Billing and Premium and Visual Voice Mail are not
available with the Prepaid Calling Plans.
411 Search: When outside the Verizon Wireless Prepaid Rate
and Coverage Area, 411 Search rates, automatic connection
and enhanced services may vary. For connected calls, the part
of thecall that occurs prior to connection may be billed at
a different rate than the part of the call that occurs after
connection. Additional toll and long distance charges may apply.
Hearing Aid Compatibility Information
This phone has been tested and rated for use with hearing aids
for some of the wireless technologies that it uses. However,
there may be some newer wireless technologies used in this
phone that have not been tested yet for use with hearing aids.
It is important to try the different features of this phone
thoroughly and in different locations, using your hearing aid
or cochlear implant, to determine if you hear any interfering
noise. Consult your service provider or the manufacturer of
this phone for information on hearing aid compatibility. If you
have questions about return or exchange policies, consult your
service provideror phone retailer.

21 22
Prepaid Customer Agreement
Important Customer Information Important Customer Information
My Verizon Wireless Customer Agreement
Thanks for choosing Verizon Wireless. In this Prepaid
Customer Agreement, you’ll find important information
about your Service, including our ability to make changes to
your Service or this agreement’s terms, our liability if things
don’t work as planned and how any disputes between us must
be resolved in arbitration or small claims court. If you’re
signing up for Service for a minimum contract term, you’ll
also find information about that contract term and what
happens if you cancel a line of Service early or don’t pay on
time.
My Service
Your Service terms and conditions are part of this
agreement.YourPlan includesyour monthly allowances and
features, where you can use them (your “Coverage Area”), and
their monthly and pay-per-use charges. You can also subscribe
to several Optional Services, like data add-on packages.
Together, your Plan and any Optional Services you select are
your Service. The terms and conditions for your Service can be
found in the brochures that are available when you activate, or
online at verizonwireless.com.
How Do I Accept This Agreement?
You accept this agreement by:
• Agreeing in writing, by email, over the phone, or in person;
• Opening a package that says you are accepting by opening
it; or
• Activating your Service.
When you accept, you’re representing that you are at least 18
years old and are legally able to accept an agreement. If you’re
accepting for an organization, you’re representing that you are
authorized to bind that organization, and where the context
requires, “you” means the organization. By accepting, you are
agreeing to every provision of this Agreement whether or not
you have read it.
No refunds will be granted after 14 days or if your account
has been activated. If you change your device or receive a
Service Promotion, you may be required to change your Plan
to one that we are currently offering at this time.
My Privacy
We collect personal information about you. We gather some
information through our relationship with you, such as
information about the quantity, technical configuration, type,
destinationand amount of your useof ourtelecommunications
services. You can find out how we use, share and protect the
information we collect about you in the Privacy Policy, available
at verizon.com/privacy.
By entering this Agreement, you consent to our data collection,
use and sharing practices described in our Privacy Policy. We
provide you with choices to limit, in certain circumstances, our
use of the data we have about you. You can review these choices
at verizon.com/privacy#limits. If there are additional specific
advertising and marketing practices for which your consent
is necessary, we will seek your consent (such as through the
privacy-related notices you receive when you purchase or use
our products and services) before engaging in those practices.

23 24
Important Customer Information Important Customer Information
Manyservices andapplications offered through yourdevice
may be provided by third parties. Before you use, link to or
download a service or application provided by a third party,
you should review the terms of such service or application and
applicable privacy policy. Personal information you submit may
be read, collected or used by the service or application provider
and/or other users of those forums.
You consent to allow Verizon Wireless and anyone who collects
on our behalf to contact you about your account status,
including pastdue orcurrent charges, using prerecorded
calls, email and calls or messages delivered by an automatic
telephone dialing system to any wireless phone number or
email address you provide. Verizon Wireless will treat any email
address you provide as your private email that is not accessible
by unauthorized third parties. Unless you notify us that your
wireless service is based in a different time zone, calls will be
made to your cellular device during permitted calling hours
based upon the time zone affiliated with the mobile telephone
number you provide.
Can I Take My Wireless Phone Number to Another
Carrier?
You may be able to take, or “port” your wireless phone number
to another carrier. If you port a number from us, we’ll treat it
as though you asked us to cancel your Service for that number.
After the porting is completed, you won’t be able to use our
service for that number, but you’ll remain responsible for all
fees and charges through the end of that billing cycle, just like
any other cancellation. If you’re a Prepaid customer, you won’t
be entitled to a refund of any balance on your account. If you
port a number to us, please be aware that we may not be able to
provide some services right away such as 911 location services.
You don’t have any rights to your wireless phone number, except
for any right you may have to port it.
Directory Information
We will not publish your wireless phone number in any available
directory or give it to anyone for that purpose, unless you ask us
to.
Can Verizon Wireless Change This Agreement or My
Service?
We may change prices or any other term of your Service or this
agreement at any time, but we’ll provide notice first. If you use
your Service after the change takes effect, that means you’re
accepting the change. Notwithstanding this provision, if we
make any changes to the dispute resolution provision of this
Agreement, such changes will not affect the resolution of any
disputesthat arose before such change.
My Wireless Device
Your wireless device must comply with Federal
Communications Commission regulations,be certifiedfor use
on our network, and be compatible with your Service. Please
be aware that we may change your wireless device’s software,
applications or programming remotely, without notice. This
could affect your stored data, or how you’ve programmed or
use your wireless device. By activating Service that uses a SIM
(Subscriber Identity Module) card, you agree that we own the
intellectual property and software in the SIM card , that we may
change the software or other data in the SIM card remotely and
without notice, and that we may utilize any capacity in the SIM
card for administrative,network, business and/or commercial
purposes. If you bought a wireless device for Postpay Service
from Verizon Wireless that doesn’t use a SIM card, and you
want to reprogram it for use with another wireless network, the
default programming code is set to “000000” or “123456.”

25 26
Important Customer Information Important Customer Information
But please note that your wireless device may not work with
another wireless network, or the other wireless carrier may not
accept your wireless device on its network. If you activate a 4G
LTE wireless device for Prepaid Service, it cannot be used with
any other service until it is first activated on Prepaid Service
and the first monthly payment is made.
Where and How Does Verizon Wireless Service Work?
Wireless devices use radio transmissions, so unfortunately you
can’t get Service if your device isn’t in range of a transmission
signal. And please be aware that even within your Coverage
Area, many things can affect the availability and quality of
your Service, including network capacity, your device, terrain,
buildings, foliage and weather.
How Can I Prevent Unintended Charges on My Bill?
You agree to pay all access, usage and other charges that you
or any other user of your wireless device incurred. If multiple
wireless devices are associated with your account, you agree
to pay all charges incurred by users of those wireless devices.
Many services and applications are accessible on or through
wirelessdevices,including purchasesof games, movies, music
and other content. Some of these services are provided by
Verizon Wireless. Others are provided by third parties that may
offer the option to bill the charges to your Verizon Wireless
bill or other methods of payment. Charges may be one-time
or recurring. The amount and frequency of the charges will be
disclosed to you or the person using your device or a device
associated with your account at the time a purchase is made.
If thepurchaser choosesto havethe charges billedto your
account, such charges will become part of the amount due for
that billing cycle. Verizon Wireless offers tools to block or
restrict these services, and to block all billing for third-party
servicesonyourVerizonWirelessbill,at verizonwireless.com/
myverizon.
Government Taxes, Fees and Surcharges
You must pay all taxes, fees and surcharges set by federal, state
and local governments. Please note that we may not always be
able to notify you in advance of changes to these charges.
What Are Roaming Charges?
You’re “roaming” whenever your wireless device uses a
transmission site outside your Coverage Area, or uses another
company’s wireless network. Sometimes roaming happens even
when you’re within your Coverage Area. There may be higher
rates and extra charges (including charges for long distance,
tolls orcallsthat don’t connect)for roamingcalls, depending on
yourPlan.
How Does Verizon Wireless Calculate My Charges?
For charges based on the amount of time used or data sent
or received, we’ll round up any fraction to the next full minute
or depending on how you’re billed for data usage the next full
megabyte or gigabyte. For outgoing calls, usage time starts
when you first press Send or the call connects to a network, and
for incoming calls, it starts when the call connects to a network
(which may be before it rings). Usage time may end several
seconds after you press End or after the call disconnects. For
calls made on our network, we charge only for calls that are
answered,including by machines.

27 28
Important Customer Information Important Customer Information
How and When Can I Dispute Charges?
If you’re a Prepaid Customer, you can dispute a charge within
180 days of the date the disputed charge was incurred. YOU
MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR
ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT
IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN
ARBITRATIONOR SMALLCLAIMCASEREGARDINGSUCH
DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER
SERVICE ADDRESS ON YOUR BILL, OR SEND US A
COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT
VERIZONWIRELESS.COM),WITHIN THE 180-DAY PERIOD
MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING
OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL
HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH
SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL
CLAIMS CASE REGARDING ANY SUCH DISPUTE.
What Are My Rights for Dropped Calls or Interrupted
Service?
If you drop a call in your Coverage Area, redial. If it’s answered
within 5 minutes, call us within 45 days, and we’ll give you a
1-minute airtime credit. Please be aware that these are your
only rights for dropped calls or interrupted Service.
About My Payments
If you’re a Prepaid customer, you may replenish your balance
at any time before the expiration date by providing us with
another payment. Your balance may not exceed $1,000 and you
may be prevented from replenishing if your balance reaches
$1,000. We will suspend service when your account reaches the
expiration date and any unused balance will be forfeited.
We may charge you up to $25 for any returned check.
What If My Wireless Device Gets Lost or Stolen?
We’re here to help. It’s important that you notify us right away,
so we can suspend your Service to keep someone else from
using it.
What Are Verizon Wireless’ Rights to Limit or End
Service or End This Agreement?
We can, without notice, limit, suspend or end your Service or
any agreement with you for any good cause, including, but not
limited to: (1) if you: (a) breach this agreement; (b) resell your
Service; (c) use your Service for any illegal purpose, including
use that violates trade and economic sanctions and prohibitions
promulgated by any U.S. governmental agency; (d) install,
deploy or use any regeneration equipment or similar mechanism
(for example, a repeater) to originate, amplify, enhance,
retransmit or regenerate an RF signal without our permission;
(e) steal from or lie to us; or, if you are a Postpay customer, (f)
pay late more than once in any 12 months; (g) incur charges
larger than a required deposit or billing limit, or materially in
excess of your monthly access charges (even if we haven’t
yet billed the charges); (h) provide credit information we can’t
verify; or (i) are unable to pay us or go bankrupt; or (2) if you, any
user of your device or any account manager on your account: (a)
threaten,harass, or use vulgarand/orinappropriate language
toward our representatives; (b) interfere with our operations;
(c) “spam,” or engage in other abusive messaging or calling; (d)
modify your device from its manufacturer’s specifications; or
(e) use your Service in a way that negatively affects our network
or other customers. We can also temporarily limit your Service
for any operational or governmental reason.

29 30
Important Customer Information Important Customer Information
Disclaimer of Warranties
We make no representations or warranties, express or
implied, including, to the extent permitted by applicable
law, any implied warranty of merchantability or fitness
for a particular purpose, about your Service, your wireless
device, or any applications you access through your wireless
device. We do not warrant that your wireless device will
work perfectly or will not need occasional upgrades or
modifications, or that it will not be negatively affected by
network-related modifications, upgrades or similar activity.
If you download or use applications, services or software
provided by third parties (including voice applications), 911
or E911, or other calling functionality, may work differently
than services offered by us, or may not work at all. Please
review all terms and conditions of such third-party products.
Verizon Wireless is not responsible for any third-party
information, content, applications, or services you access,
download or use on your device. You are responsible for
maintaining virus and other Internet security protections
when accessing these third-party products or services. For
additional information, visit the Verizon Content Policy at
responsibility.verizon.com/contentpolicy.
Please be aware that if you activated your wireless device
through our Open Development program, we can’t vouch for
the device’s call quality or overall functionality.
Waivers and Limitations of Liability
You and Verizon Wireless both agree to limit claims against
each other for damages or other monetary relief to direct
damages. This limitation and waiver will apply regardless of
the theory of liability. That means neither of us will try to
get any indirect, special, consequential, treble or punitive
damages from the other. This limitation and waiver also
applies if you bring a claim against one of our suppliers, to
the extent we would be required to indemnify the supplier for
the claim. You agree we aren’t responsible for problems caused
by you or others, or by any act of God. You also agree we aren’t
liable for missed or deleted voice mails or other messages, or
for any information (like pictures) that gets lost or deleted if
we work on your device. If another wireless carrier is involved in
any problem (for example, while you’re roaming), you also agree
to any limitations of liability in its favor that it imposes.
HOW DO I RESOLVE DISPUTES WITH VERIZON
WIRELESS?
WE HOPE TO MAKE YOU A HAPPY CUSTOMER, BUT IF
THERE’S AN ISSUE THAT NEEDS TO BE RESOLVED, THIS
SECTION OUTLINES WHAT’S EXPECTED OF BOTH OF US.
YOU AND VERIZON WIRELESS BOTH AGREE TO RESOLVE
DISPUTES ONLY BY ARBITRATION OR IN SMALL CLAIMS
COURT. YOU UNDERSTAND THAT BY THIS AGREEMENT
YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN
COURT OR IN FRONT OF A JURY. WHILE THE PROCEDURES
MAY BE DIFFERENT, AN ABRITRATOR CAN AWARD THE
SAME DAMAGES AND RELIEF, AND MUST HONOR THE
SAME TERMS IN THIS AGREEMENT, AS A COURT WOULD. IF
THE LAW ALLOWS FOR AN AWARD OF ATTORNEYS’ FEES,
AN ARBITRATOR CAN AWARD THEM TOO. WE ALSO BOTH
AGREE THAT:
(1) THE FEDERAL ARBITRATION ACT APPLIES TO THIS
AGREEMENT. EXCEPT FOR SMALL CLAIMS COURT CASES
THAT QUALIFY, ANY DISPUTE THAT IN ANY WAY RELATES
TO OR ARISES OUT OF THIS AGREEMENT OR FROM ANY
EQUIPMENT, PRODUCTS, AND SERVICES YOU RECEIVE FROM
US (OR FROM ANY ADVERTISING FOR ANY SUCH PRODUCTS
OR SERVICES), INCUDING ANY DISPUTES YOU HAVE WITH
OUR EMPLOYEES OR AGENTS, WILL BE RESOLVED BY ONE

31 32
Important Customer Information Important Customer Information
OR MORE NEUTRAL ARBITRATORS BEFORE THE AMERICAN
ARBITRATION ASSOCIATION (“AAA”) ORBETTER BUSINESS
BUREAU (“BBB”). YOU CAN ALSO BRING ANY ISSUES YOU
MAY HAVE TO THE ATTENTION OF FEDERAL, STATE, OR
LOCAL GOVERNMENT AGENCIES, AND IF THE LAW ALLOWS,
THEY CAN SEEK RELIEF AGAINST US FOR YOU.
(2) UNLESS YOU AND VERIZONWIRELESSAGREE
OTHERWISE, THE ARBITRATION WILL TAKE PLACE IN THE
COUNTY OF YOUR BILLING ADDRESS. FOR CLAIMS OVER
$10,000, THE AAA’S WIRELESS INDUSTRY ARBITRATION
(“WIA”) RULES WILL APPLY. IN SUCH CASES, THE LOSER CAN
ASK FOR A PANEL OF THREE NEW ARBITRATORS TO REVIEW
THE AWARD. FOR CLAIMS OF $10,000 OR LESS, THE PARTY
BRINGING THE CLAIM CAN CHOOSE EITHER THE AAA’S
RULESFOR CONSUMERDISPUTES ORTHE BBB’S RULES FOR
BINDING ARBITRATION OR, ALTERNATIVELY, CAN BRING AN
INDIVIDUAL ACTION IN SMALL CLAIMS COURT. YOU CAN
GET PROCEDURES,RULES ANDFEE INFORMATIONFROM
THE AAA (ADR.ORG), THE BBB (BBB.ORG) OR FROM US. FOR
CLAIMS OF $10,000 OR LESS, YOU CAN CHOOSE WHETHER
YOU’D LIKE THE ARBITRATION CARRIED OUT BASED ONLY
ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A
HEARING IN-PERSONOR BYPHONE.
(3) THIS AGREEMENT DOESN’T ALLOW CLASS OR
COLLECTIVE ARBITRATIONS EVEN IF THE AAA OR BBB
PROCEDURES OR RULES WOULD. NOTWITHSTANDING
ANY OTHER PROVISIONS OF THIS AGREEMENT, THE
ARBITRATOR MAY AWARD MONEY OR INJUNCTIVE
RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY
SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY
TO PROVIDE RELIEF WARRANTED BY THAT PARTY’S
INDIVIDUAL CLAIM. NO CLASS OR REPRESENTATIVE OR
PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY OR
PRAYERS FOR RELIEF MAY BE MAINTAINED IN
ANY ARBITRATION HELD UNDER THIS AGREEMENT.
ANY QUESTION REGARDING THE ENFORCEABILITY
OR INTERPRETATION OF THIS PARAGRAPH SHALL BE
DECIDED BY A COURT AND NOT THE ARBITRATOR.
(4) IF EITHER OF US INTENDS TO SEEK ARBITRATION UNDER
THIS AGREEMENT, THE PARTY SEEKING ARBITRATION
MUST FIRST NOTIFY THE OTHER PARTY OF THE DISPUTE
IN WRITING AT LEAST 30 DAYS IN ADVANCE OF INITIATING
THE ARBITRATION. NOTICE TO VERIZON WIRELESS SHOULD
BE SENT TO VERIZON WIRELESS DISPUTE MANAGER, ONE
VERIZON WAY, VC52N061, BASKING RIDGE, NJ 07920. THE
NOTICE MUST DESCRIBE THE NATURE OF THE CLAIM AND
THE RELIEF BEING SOUGHT. IF WE ARE UNABLE TO RESOLVE
OUR DISPUTE WITHIN 30 DAYS, EITHER PARTY MAY THEN
PROCEED TO FILE A CLAIM FOR ARBITRATION. WE’LL PAY
ANY FILING FEE THAT THE AAA OR BBB CHARGES YOU FOR
ARBITRATION OF THE DISPUTE. IF YOU PROVIDE US WITH
SIGNED WRITTEN NOTICE THAT YOU CANNOT PAY THE
FILING FEE, VERIZON WIRELESS WILL PAY THE FEE DIRECTLY
TO THE AAA OR THE BBB. IF THAT ARBITRATION PROCEEDS,
WE’LL ALSO PAY ANY ADMINISTRATIVE AND ARBITRATOR
FEES CHARGED LATER, AS WELL AS ANY APPEAL TO A
PANEL OF THREE NEW ARBITRATORS (IF THE ARBITRATION
AWARD ISAPPEALABLE UNDERTHISAGREEMENT).
(5) WE ALSO OFFER CUSTOMERS THE OPTION OF
PARTICIPATING IN A FREE INTERNAL MEDIATION PROGRAM.
THIS PROGRAM IS ENTIRELY VOLUNTARY AND DOES NOT
AFFECT EITHER PARTY’S RIGHTS IN ANY OTHER ASPECT
OF THESEDISPUTE RESOLUTIONPROCEDURES. INOUR
VOLUNTARY MEDIATION PROGRAM, WE WILL ASSIGN AN
EMPLOYEE WHO’S NOT DIRECTLY INVOLVED IN THE DISPUTE
TO HELP BOTH SIDES REACH AN AGREEMENT. THAT PERSON
HAS ALL THE RIGHTS AND PROTECTIONS OF A MEDIATOR
AND THE PROCESS HAS ALL OF THE PROTECTIONS

33 34
Important Customer Information Important Customer Information
ASSOCIATED WITH MEDIATION. FOR EXAMPLE, NOTHING
SAID IN THE MEDIATION CAN BE USED LATER IN AN
ARBITRATION OR LAWSUIT. IF YOU’D LIKE TO KNOW MORE,
PLEASE CONTACT US AT VERIZONWIRELESS.COMOR
THROUGH CUSTOMER SERVICE. IF YOU’D LIKE TO START THE
MEDIATION PROCESS, PLEASE GO TO VERIZONWIRELESS
.COM OR CALL CUSTOMER SERVICE FOR A NOTICE OF
DISPUTE FORM TO FILL OUT, AND MAIL, FAX OR EMAIL IT TO
US ACCORDING TO THE DIRECTIONS ON THE FORM.
(6) WE MAY, BUT ARE NOT OBLIGATED TO, MAKE A WRITTEN
SETTLEMENT OFFER ANYTIME BEFORE ARBITRATION
BEGINS. THE AMOUNT OR TERMS OF ANY SETTLEMENT
OFFER MAY NOT BE DISCLOSED TO THE ARBITRATOR
UNTIL AFTER THE ARBITRATOR ISSUES AN AWARD ON
THE CLAIM. IF YOU DON’T ACCEPT THE OFFER AND THE
ARBITRATOR AWARDS YOU AN AMOUNT OF MONEY THAT’S
MORE THAN OUR OFFER BUT LESS THAN $5,000, OR IF
WE DON’T MAKE YOU AN OFFER, AND THE ARBITRATOR
AWARDS YOU ANY AMOUNT OF MONEY BUT LESS THAN
$5,000, THEN WE AGREE TO PAY YOU $5,000 INSTEAD OF
THE AMOUNT AWARDED. IN THAT CASE WE ALSO AGREE TO
PAY ANY REASONABLE ATTORNEYS’FEESANDEXPENSES,
REGARDLESSOF WHETHER THELAW REQUIRES ITFOR
YOUR CASE. IF THE ARBITRATOR AWARDS YOU MORE THAN
$5,000, THEN WE WILL PAY YOU THAT AMOUNT.
(7) AN ARBITRATION AWARD AND ANY JUDGMENT
CONFIRMING IT APPLY ONLY TO THAT SPECIFIC CASE; IT
CAN’T BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE
THE AWARD ITSELF.
(8) IF FOR SOME REASON THE PROHIBITION ON CLASS
ARBITRATIONS SET FORTH IN SUBSECTION (3) CANNOT BE
ENFORCED, THEN THE AGREEMENT TO ARBITRATE WILL
NOT APPLY.
(9) IF FOR ANY REASON A CLAIM PROCEEDS IN COURT
RATHER THAN THROUGH ARBITRATION, YOU AND
VERIZON WIRELESS AGREE THAT THERE WILL NOT
BE A JURY TRIAL. YOU AND VERIZON WIRELESS
UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY
JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM
ARISING OUT OF OR RELATING TO THIS AGREEMENT IN
ANY WAY. IN THE EVENT OF LITIGATION, THIS PARAGRAPH
MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL
BY THE COURT.
About This Agreement
If we don’t enforce our rights under this agreement in one
instance, that doesn’t mean we won’t or can’t enforce those
rights in any other instance. You cannot assign this agreement
or any of your rights or duties under it without our permission.
However, we may assign this agreement or any debt you owe us
without notifyingyou.
If you’re a Prepaid customer and we send notices to you, they
will be considered received immediately if we send them to
your wireless device or to any email or fax number you’ve
given us, or if we post them as a pre-call notification on
your service, or after three days if we mail them to the most
current address we have for you. If you need to send notices
to us, please send them to the Customer Service Prepaid
address at verizonwireless.com/contactus.
If any part of this agreement, including anything regarding
the arbitration process (except for the prohibition on class
arbitration as explained in part 8 of the dispute resolution
section above), is ruled invalid, that part may be removed
from this agreement.
This agreement and the documents it incorporates form the
entire agreement between us. You can’t rely on any other

35 36
Important Customer Information Important Customer Information
documents, or on what’s said by any Sales or Customer
Service Representatives, and you have no other rights
regarding Service or this agreement. This agreement isn’tfor
the benefit of any third party except our parent companies,
affiliates,subsidiaries,agents, andpredecessors and
successors in interest. Except where we’ve agreed otherwise
elsewhere in thisagreement, thisagreement and anydisputes
covered by it are governed by federal law and the laws of the
state encompassing the area code of your wireless phone
number when you accepted this agreement, without regard to
the conflicts of laws rules of that state.
Media Center and Verizon Apps
You will be responsible for all charges incurred until the Apps
are deleted from your account, even if you lose or replace your
phone, block Media Center/ Verizon Apps on your phone or
your account is suspended. You agree: (1) to use Apps only on
the phone to which they are downloaded, even if downloaded
pursuant to an unlimited or other long-term subscription, unless
transfers to replacement phones are explicitly permitted
by Verizon Wireless; (2) not to (i) harass, offend, threaten,
embarrass, distress or invade the privacy of any individual or
entity; (ii) provide false information or impersonate another
person; and /or (iii) take any action that infringes upon any
third party’s copyright, trademark, patent or other intellectual
property right(s); and (3) to the license agreement, if any,
between you and each appdeveloper.
Radio Frequency Emissions
Your wireless device, which contains a radio transmitter and
receiver, emits radio frequency energy during use. The following
consumer information addressescommonly askedquestions
about the health effects of wireless devices.
Are Wireless Phones and Devices Safe?
Scientific research on the subject of wireless devices and radio
frequency (“RF”) energy has been conducted worldwide for
many years, and continues. In the United States, the Food and
Drug Administration (“FDA”) and the Federal Communications
Commission (“FCC”) set policies and procedures for wireless
devices. The FDA issued a website publication on health issues
related to cell phone usage where it states that, while research
is ongoing, “availablescientific evidence—includingWorld
Health Organization[“WHO”] findings [inthe Interphone study]
released May 17, 2010—shows no increased health risk due
to radiofrequency (RF) energy, a form of electromagnetic
radiation that is emitted by cell phones.” The FDA also cites
a separate National Cancer Institute program finding that,
despite the dramatic increase in cell phone use, occurrences
of brain cancer did not increase between 1987 and 2005.
You can access the FDA website at http://www.fda.gov/
ForConsumers/ConsumerUpdates/ucm212273.htm. You
can also contact the FDA toll-free at [phone] or (888)
INFO-FDA. The FCC has its own website publication stating
that “[t]here is no scientific evidence that proves that wireless
phone usage can lead to cancer or other problems, including
headaches, dizziness ormemory loss.”This publication
is available at http://www.fcc.gov/cgb/cellular.html or
through the FCC at [phone] or (888) CALL-FCC. The
National Cancer Institute (“NCI”) states that concerns about
the potential health effects of using cellular phones—“and
specifically the suggestion that using a cell phone may increase
a person’s risk of developing brain cancer—are not supported
by a growing body of research on the subject.” You can access
NCI’s review of the research at http://www.cancer.gov/
ncicancerbulletin/NCI_Cancer_Bulletin_092308/page7. The
WHO’s Interphone study is the largest study of cell phone use

37 38
Important Customer Information Important Customer Information
and brain tumors ever undertaken. WHO summarized its
conclusionsconcerningInterphone asfollows:“Overall, no
increase in risk of glioma or meningioma was observed with use
of mobile phones. There were suggestions of an increased risk
of glioma at the highest exposure levels, but biases and error
prevent a causal interpretation. The possible effects of long-
term heavy use of mobile phones require further investigation.”
The WHO’s comments on Interphone are available at: http://
www.iarc.fr/en/media-centre/pr/2010/pdfs/pr200_E.pdf.
WHO’s publication of Interphone is available at http://www.
oxfordjournals.org/our_journals/ije/press_releases/freepdf/
dyq079.pdf; see also, Interphone Appendix 1 (http://ije.
oxfordjournals.org/cgi/data/dyq079/DC1/1), and Appendix 2
(http://ije.oxfordjournals.org/cgi/data/dyq079/DC1/2).
What Does Specific Absorption Rate (SAR) Mean?
In 1996, the FCC, working with the FDA, the U.S. Environmental
Protection Agency (EPA) and other agencies, established RF
exposure safety guidelines for wireless devices in the United
States. Before a wireless device model is available for sale to
the public, it must be tested by the manufacturer and certified
to the FCC that it does not exceed limits established by the FCC.
One of these limits is expressed as a Specific Absorption
Rate, or “SAR.” SAR is a measure of the rate of absorption of
RF energy in the body. Tests for SAR are conducted with the
wireless device transmitting at its highest power level in all
tested frequency bands. Since 1996, the FCC has required that
the SAR of handheld wireless devices not exceed 1.6 watts per
kilogram, averaged over one gram of tissue. Although the SAR is
determined at the highest power level, the actual SAR value of
a wireless device while operating can be less than the reported
SAR value.
This is because the SAR value may vary from call to call,
depending on factors such as proximity to a cell site, the
proximity of the wireless device to the body while in use, and
the use of hands-free devices.
For more information about SARs, see the FCC’s OET Bulletins
56 and 65 at www.fcc.gov/Bureaus/Engineering_Technology/
Documents/bulletins,www.fcc.gov/oet/ea. You may also wish
to contact the manufacturer of your wireless device.
Can I Minimize My RF Exposure While Using My Phone
or Device?
If you are concerned about RF, there are several simple steps
you can take to minimize your RF exposure. You can, of course,
reduce your talk time. You can place more distance between
your body and the source of the RF, as the exposure level drops
off dramatically with distance. The FDA/FCC website states
that “hands-free kits can be used with wireless devices for
convenienceand comfort. Thesesystemsreduce absorption
of RF energy in the head because the phone, which is a source
of the RF emissions, will not be placed against the head. On
the other hand, if the phone is mounted against the waist or
other part of the body during use, then that part of the body
will absorb more RF energy. Wireless phones marketed in the
U.S. arerequired tomeet safety requirementsregardless of
whether they are used against the head or against the body.
Either configuration should result in compliance with the safety
limit.”
Also, if you use your wireless device while in a car, you can
use a wireless device with an antenna on the outside of the
vehicle. You should also read and follow your wireless device
manufacturer’s instructions for the safe operation of your
wireless device.