HTC Kaiser User manual

Doc. No. DOC-00030262
REV.
Issued Date 2008/02/01
. Revised Date A02
Doc. Title Kaiser Service Manual Page 1 of 94
HTC CONFIDENTIAL
SM-TP001-0704
High Tech Computer, Corp.
Kaiser
Service Manual
UHTC Proprietary
Confidential Treatment Requested
Rev. A02
HTC Corp.
Engineering Mobility

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HTC CONFIDENTIAL
SM-TP001-0704
High Tech Computer, Corp.
REVISION CONTROLTABLE
REV DATE CONTENTS DEPT REVISED STAGE
AX01 2007/06/07 Fist Draft PSE Justin_Hsu CVT
A01 2007/08/31
1. Modify product overview
2. include warranty and LDI label to label plan
3. Add RF spec PSE Justin_Hsu MV
A02 2007/11/26
1. Add 2.3 Assembly Tips
2. Correct Screw P/N to 72H02293-00M in 9.1
SPL for repair
3. Add 5.1 Main board leakage current test procedure
PSE Steven_Liu MV
A03 2008/2/1
1. Add repair notice for Qwerty keypad assembly
procedure in page 33
2. Add TOPPOLY LCD into assembly tips in page 38
3. Modify SPL note and photo for adding
Refurbishment item
PSE Steven_Liu MV

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HTC CONFIDENTIAL
SM-TP001-0704
High Tech Computer, Corp.
Table of Contents
1. INTRODUCTION ....................................................................................................................................................................4
1.1 PRODUCT FEATURES.......................................................................................................................................................5
1.2 PRODUCT OVERVIEW .....................................................................................................................................................11
2. DEVICE DISASSEMBLING AND ASSEMBLING PROCEDURE ................................................................................18
2.1 DISASSEMBLING PROCEDURE........................................................................................................................................18
2.2 ASSEMBLING PROCEDURE.............................................................................................................................................27
2.3 ASSEMBLY TIPS..............................................................................................................................................................38
3. ROM RE-FLASH PROCEDURE........................................................................................................................................40
3.1 ROM UPGRADE THRU RUU (RE-FLASH UPGRADE UTILITY)........................................................................................40
3.2 ROM IMAGE UPGRADE THRU SD CARD..........................................................................................................................43
4. DIAGNOSTIC PROGRAM..................................................................................................................................................45
4.1 LIST OF DIAGNOSTIC /WINCE TEST ITEMS ..................................................................................................................45
5. POWER MEASUREMENT TEST ......................................................................................................................................55
5.1 MAIN BOARD LEAKAGE CURRENT TEST PROCEDURE ...................................................................................................55
5.2 BATTERY RUNDOWN TEST PROCEDURE.........................................................................................................................59
6. COSMETIC INSPECTION CRITERIA...............................................................................................................................64
6.1 CLASSES DEFINITION OF INSPECTIVE AREA...................................................................................................................64
6.2 DISPLAY INSPECTION .....................................................................................................................................................65
6.3 MAIN UNIT INSPECTION ..................................................................................................................................................65
7. GENERIC TROUBLESHOOTING .....................................................................................................................................66
8. GENERIC LABELING PLAN..............................................................................................................................................71
9. GENERIC SPARE PART LIST AND PHOTOS................................................................................................................82
9.1 SPLFOR REPAIR ...........................................................................................................................................................82
9.2 BOARD LEVEL 2.5 REPAIRS...........................................................................................................................................88
10. RF ANTENNA SPECIFICATION...................................................................................................................................93
10.1 EUANTENNA .................................................................................................................................................................93
10.2 USANTENNA .................................................................................................................................................................94

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HTC CONFIDENTIAL
SM-TP001-0704
High Tech Computer, Corp.
1. Introduction
This manual provides the technical information to support the service activities of Kaiser.
This document contains highly confidential information, so any or all of this document should not be revealed to
any third party.
zChapter 1: Introduction-This Chapter is about Products features and basic Product function. After
reading this chapter, you will know what feature the product has and basic hardware
operation. Also you will know how to perform soft-rest and hard-rest in this chapter.
zChapter 2: Device Dissembling andAssembling Procedure-After reading this chapter, you will
learn how to disassemble and assemble the product. Also, you will know what tools to
use and the torque. Please follow the instruction to dissemble the unit to prevent from
damaging the unit.
zChapter 3: ROM Re-flash Procedure- After reading this chapter, you will learn how to perform
the ROM image re-flesh by using RUU and SD-Card. Also you can find the steps of
enter the boot loader mode.
zChapter 4: DIAGNOSTIC PROGRAM- After reading this chapter, you will learn
zHow to use the diagnostic program to perform unit function test
zHow to test some functions in Windows Mobile mode (ex. WLAN, Bluetooth, and
USB etc…)
zChapter 5: Power measurement test- After reading this chapter, you will learn how to use MB
leakage test procedure and battery run-down test (Battery Capacity Measurement).
zChapter 6: Cosmetic Inspection Criteria- After reading this chapter you will learn the appearance
quality inspection criteria, ex. Display, bezel, and housing etc…
zChapter 7: Generic Troubleshooting- After reading this chapter, you will learn how to do generic
trouble-shooting.
zChapter 8: Generic Labeling Plan- In this chapter, you will find generic labels for reference, ex.
Regulation label, and battery label etc…
zChapter 9: Generic Spare Part List and Photos- In this chapter, you will find Spar parts reference
list and photos for repairing, including unit and Board level.
zChapter 10: RF Antenna Specification- Reference Spec for RF test.

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High Tech Computer, Corp.
1.1 Product Features
Platform
zPDA form factor integrated dual modes
WCDMA/HSDPA and quad-band GSM/EDGE,
Bluetooth, WiFi, mega-pixel camera, and one
stop sliding QWERTY keyboard with 45 degree
flip up display
zMicrosoft Windows 6 Professional
Dimension
z112 mm(L) x 59 mm(W) x 18.65 / 19.55mm
around antenna (T)
z190 g with battery pack
Processor/Chipset
zQualcomm MSM 7200, 400Mhz
Memory
zROM: 256 MB (for programs and users’
storage)
zRAM: 64 or 128 MB DDR RAM
LCD Module
z2.8" QVGA (or VGA[TBD]) dots resolution
z65K-color TFT LCD with LED back light
zSensitive Touch Screen
WCDMA/HSDPA (available when
ready)/GSM/EDGE Function
zInternal antenna
zDual-mode, HSDPA/UMTS (2100MHz for
Europe, 850/1900/2100MHz for Cingular and
800/1700/2100Mhz for Japan) and
GSM/GPRS/EDGE quad band
(850/900/1800/1900)
zHSDPA / UMTS
3GPP Release 5 compliant
UE category 6, QPSK, 3.6Mbps peak rate
Concurrent: DL up to 1.8Mbps and UL up
to 384Kbps
zGlobal roaming
zAuto band switching
zHandover and cell selection between
GSM/EDGE and WCDMA
zDTM
zSAIC(Circuit-Switch only)
zEqualizer (HSDPA channels only)
zAudio codec: AMR, EFR, FR, HR
zSMS (MO, MT), concatenated SMS (640
characters)
zSupplement services:
Call holding/waiting/forwarding
Call barring
CLI (Calling Line Identity)
Display own number
Network selection
Cell broadcast
Multi-party conference call
Spool icon
Phase 2+ unstructured supplementary
service data
Network Lock
CPHS (partial support)

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HTC CONFIDENTIAL
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High Tech Computer, Corp.
zEGPRS Functionality
EGPRS class B
Multi-slot class 10
PBCCH
Link Adaptation and Incremental
Redundancy
zUSIM/SIM
1.8/3V of UICC
USIM Application at least according to
3GPP TS31.102
SIM Application Tool Kit release 96
complete, 98 class 3, and 99 partial
Mega-SIM [MFG. Option]
EAP-SIM
Over the Air (OTA) programming
FDN
ADN
Security Pin 1 & 2 control
Standalone GPS / A-GPS
Standalone GPS
zInternal GPS antenna
zSupport both standalone & assisted modes
zSensitivity : better than -150dBm for indoor &
outdoor
zSupport NMEA 0183 version 3.0 or above
zDynamically allocated parallel channel GPS
receiver
zUpdate rate: once/1sec (default)
A-GPS
zE911 Location Information (for device shipped
to US)
zSupport UE-Based & UE-Assisted A-GPS
zOMA SUPL v1.0 compliance (v2.0 if available)
SUPL-RRLP
SUPL-RRC (TBD) [QCT not supported]
SMS initiated SUPL (TBD] [QCT not
supported]
WAP push over SUPL
zStandard 3GPP A-GPS compliance
3GPP TS 44.031 (RRLP 5.12)
3GPP TS 25.305 (GSM & UMTS)
zJSR 179 (Location API) support
zEmergency priority override existing A-GPS
service
zPerformance requirement
TTFF (95% successful rate): < 20 seconds
2D Location Error (95% successful rate): <
100 m
3GPP TS 25.171 compliance
(Requirement for support of Assisted
Global Positioning System)
3GPP 34.171 (Terminal conformance
specification, Assisted Global Positioning
System)
3GPP TS 34.108 (Common test
environments for User Equipment
conformance testing)
zFallback to Standalone mode when no network
connection
zPerformance requirement (Standalone mode)
[China Mobile Requirement]
8 parallel channel GPS receiver [QCT
limitation]
Data update frequency: > 1Khz
Sensitivity requirement
9GPS for one satellite: up to -142dBm
9GPS for remaining satellite: up to

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High Tech Computer, Corp.
-147dBm
Camera (manufacture option)
zMain camera:
3M Color CMOS with AF
z2nd camera: [MFG. Option]
color CMOS VGA camera
Keyboard/Button/Switch
zPower button (Upper Side)
Short Press: system on/off
Long Press: Turn off power totally
zStart Button
zOK button
zOne navigation pad (5-way)
Key orientation shall be adjusted after
view changed
zSend/Hands-free button
Long Press during the call: Hands-free
On/Off
zEnd button
zJog Wheel (including 2 portions)
Scrolling area – up/down scrolling and
action functions
Bottom key – function as OK key
zVoice dial & Voice record Or PoC (Left upper
position)
zCamera capture button
Two step camera button for 3M AF lens
zsoft keys (Contact and Calendar)
z2 AP buttons (Messaging and Portal or PIE)
zQWERTY keyboard with 2 additional soft keys
zTwo LEDs for Cap Lock & FN Lock on
QWERTY keyboard
zReset
Notification
zOne bi-color LED for UMTS/GSM standby,
UMTS/GSM message, UMTS/GSM network
status, notification, and charging status
zTri-color respective (blue, amber, and green)
LEDs for bluetooth/ GPS/ WiFi notification
zVibration for notification
zNotification by sound and message on the
display
Audio
zBuilt-in Microphone
zReceiver
zLoud speaker for Hands-Free supported
zFull duplex
zAudio sampling rate
16-bits with 8KHz, 11KHz, 22KHz,
44.1KHz
zAMR/AAC/WAV/WMA/MP3 codec
zAudio Path Routing for VoIP over WLAN
Connectivity & Interface
zBluetooth TI6300
Compliant with v2.0 with EDR
Class 2 transmit power
Supported profiles:
9Generic Access profile
9Serial Port profile
9Headset profile
9Object Push profile
9PAN
9Hands-free profile

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HTC CONFIDENTIAL
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High Tech Computer, Corp.
9Generic Object Exchange profile
9A2DP profile
9AVRCP profile
9SIM Access profile (carrier
dependent)
9Service Discovery profile
9HID profile
9FTP
9BPP
Co-exist with WiFi
zWiFi (manufacture option)
IEEE 802.11b/g compliant
Internal WLAN antenna
Data rate auto fallback for extended range
ELP mode
Security 802.11i and AES
9WPA authentication – WEP, WPA,
PSK, EAPTLS, PEAP, LEAP
9Signaling interfaces between the
terminal device and the servers:
mutually authenticated and
encrypted utilizing TLS (RFC 2246)
with RC4 encryption with SGA1 used
as the message integrity check
QoS
9802.11 WME QoS
9802.11e
9Fast AP to AP handover
or no WiFi SKU
zHTC ExtUSB 11-pin mini-USB
USB 2.0 Client with Full Speed (12Mbps)
H2W (For Sync, Power charge, Audio and
Wired Remote Controller…etc)
zMicro SD with lid
z1.8/3V USIM/SIM card slot
Power
zBattery
Charging time: 2.5~3 hours
zAC adaptor
AC input: 100 ~ 240V AC, 50/60 Hz
zDC output: 5V and 1A
zAmbient Light Sensor
Liquid Indicator
Stylus
zRetractable stylus with lock type mechanism
Hanger hole
zStylish hanger to wear phone with neckstrap as
pendant or to attach various phone hangers
Accessories
zUser manual, Quick start guide & Sync.
Software CD
zScreen Protector
zStylus
z3-in-1 stylus
zTravel Charger (AC adaptor)
zPouch (Carrying Case)
zUSB Sync Cable (mini-USB/USB)
zBattery
zWired Stereo Headset
z3.5 mm Audio Adaptor
z3.5 mm Audio Adaptor with microphone
zWired Remote Controller
zMono Bluetooth headset, M100
zMono Bluetooth headset, M200

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HTC CONFIDENTIAL
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zStereo Bluetooth headset, S100
zBluetooth keyboard
zBluetooth Handsfree
zY Cable 11-pin to 5 pin + 6 pin
zY Cable 11-pin to 5 pin + 3.5 mm audio jack
zCar Charger
zGeneric Car Holder
Microsoft Windows Mobile Crossbow 6
Professional Applications
zOutlook Mobile
Messaging, Calendar, Contacts, Tasks, &
Voice Notes
zInternet Explorer Mobile
zOffice Mobile
Word, Excel, & PowerPoint Mobile
zWindows Media Player 10 Mobile
zPictures & Videos
zActiveSync Client
zInternet Sharing
zWindows Live & Messenger
zDevice Management
zOTA Provisioning
zRDM
zCalculator
zGames
Value Added Applications
zCamera / Camcorder
Camera Mode
9Encoding format: JPEG
9Resolution: 2048x1536,UXGA
1600x 1200, SXGA 1280x960, VGA
640x480, QVGA 320x240, QQVGA
160x120
9Night Mode
9Digital Zooming: at least 8X
Camcorder Mode
915 fps encoding for QVGA resolution
9Encoding format
9H.263 + AMR-NB
9MPEG4 + AMR-NB
zRingtone
MIDI
940 polyphonic & Standard MIDI
format 0 and 1 (SMF) / SP MIDI
MP3, AAC, AAC+, WMA, WAV and
AMR-NB
zDirectShow Filters for WMP – Audio
Audio Playback format: AAC, AAC+,
eAAC+, MP3, WMA, WAV, AMR-NB/WB
zDirectShow Filters for WMP – Video
Video Playback format: H.263, MPEG4,
WMV, Motion JPEG (AVI) & H.264
Min. 30 fps decoding for H.263 & MPEG4
@ QVGA resolution
Combined Bit Rate: 64Kbps (playback)
zPicture Enhancement for Pictures & Videos
Graphics: JPEG, GIF87a, GIF89a, PNG,
WBMP
Video Thumbnail Preview: H.263, & MPEG4
z3G-324M Video Telephony
zZIP
zSmart Dialing
Support of QWERTY Keyboard Input
zMMS Client
Partial Compliant to MMS 1.2
zJava virtual machine (J2ME, CLDC 1.1, MIDP 2.0)

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High Tech Computer, Corp.
JSR 185 JTWI
JSR 75 PIM access
JSR 120 Wireless Messaging API
JSR 135 Mobile Media API
JSR 179 (Location API)
JSR 184 Mobile 3D Graphics API
zVoice Dial & Command
Speaker Dependent or Independent
zDocument Viewer - PDF
zOMA DRM Engine: For all types of files (Pictures,
audio, application etc.), and also all types of
delivery method (MMS, email etc.)
OMA 1.0 / 2.0 when available
Multi-DRM support : MSFT & OMA DRM
zSIM Manager
zComm. Manager
zSTK
zTTY/TDD for US Market
zSound Effect of Sliding
System sound effect when sliding out and
closing up the qwerty keyboard
User customizable sounds
zAuto Power On when KB is slide out
zAudio Manager
Music Player
zRingtone Trimmer
zGPS Navigation SW (if GPS or A-GPS is
available)
zRSS / Podcast Reader
zVoice Recorder
zTask Manager
zBackup Tool
zDocument Printing
Regulatory & Certificate
zGCF certification [Operator dependent]
zR&TTE: EMC / EMI, Safety SAR
zWiFi Certification
zFCC Approval
zFCC Hearing Aid Compatibility
zPTCRB Approval
zBQB (Bluetooth Qualification Body) certification
zWindows Mobile Logo (NTSL)
zUSB certification
zJATE (Japan Market only)
zTELEC (Japan Market only)
zCB certificate / report
zUAELAB
zICASA

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1.2 Product overview

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High Tech Computer, Corp.
No. Item Function
1 AC adapter Recharges the battery.
2 USB Sync cable Connects your device to a PC and synchronizes data.
3 Stereo headset Provides a volume control slider and a Send/End button. Press the
Send/End button to pick up a call or put a call on hold; press and hold
the button to end the call.
4 Pouch Acts as a protective carrying case for your device.

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HTC CONFIDENTIAL
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High Tech Computer, Corp.
2. Device Disassembling and Assembling Procedure
2.1 Disassembling procedure
TOOLS NEEDED FOR ASSEMBLING
AND DISASSEMBLING PROCESS.
1. LENS CLEANING CLOTH.
2.TORX SCREW DRIVER T5X50.
3.TORX SCREW DRIVER T6X50.
4. PHILIPS SCREW DRIVER 00X40.
5. FLAT PLASTIC STICK.
6. PLASTIC TWEEZERS.
HOLD THE THUMBS ON THE TOP LEFT
AND BOTTOM RIGHT OF THE BATTERY
COVER AND SLIDE IT UPWARDS
SLIDE DOWN THE STYLUS
REMOVE THE BATTERY

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UNFASTEN THE SCREW(S)AT THE
LOCATION INDICATED
FLIP THE FLAT PLASTIC STICK TO
RELEASE THE LOCKS AT THE
FOLLOWING LOCATIONS
REMOVE THE SPEAKER
CAUTION:AVOID DAMAGE THE
SPEAKER
UNFASTEN THE SCREW(S)AT THE
LOCATION INDICATED

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High Tech Computer, Corp.
REMOVE THE SPEAKER RUBBER
UNFASTEN THE SCREW(S)AT THE
LOCATION INDICATED
RELEASE THE PCBASUB BOARD
CONENCTOR FROM THE MAIN BOARD
HOLD THE FLAT PLASTIC STICK
VERTICALLY A ND SLIDE THROUGH
THE GAP BETWEEN HOUSING AND
COVER PRE-ASSY (C COVER)