HTC One E9+ dual sim User manual

User guide
HTC One E9+ dual sim

Contents
Features you'll enjoy
Personalization 9
Imaging 10
Sound 12
Unboxing
HTC One E9+ 13
Dual nano SIM cards 14
Storage card 16
Battery 17
Switching the power on or off 18
Managing your nano SIM cards with Dual network manager 18
Want some quick guidance on your phone? 18
Phone setup and transfer
Setting up HTC One E9+ for the first time 19
Restoring your backup from your cloud storage 20
Transferring content from an Android phone 21
Ways of transferring content from an iPhone 22
Transferring iPhone content through iCloud 22
Transferring contacts from your old phone through Bluetooth 22
Other ways of getting contacts and other content 23
Transferring photos, videos, and music between your phone and computer 24
Using Quick Settings 24
Getting to know your settings 25
Updating your phone's software 26
Getting apps from Google Play 28
Downloading apps from the web 29
Uninstalling an app 29
Your first week with your new phone
Basics 30
HTC Sense Home widget 40
Motion Launch 42
Lock screen 47
Notifications 49
Working with text 51
HTC Help 55
Personalizing
Themes 56
More ways to personalize 59
2 Contents

HTC BlinkFeed
What is HTC BlinkFeed? 66
Turning HTC BlinkFeed on or off 67
Restaurant recommendations 67
Ways of adding content on HTC BlinkFeed 68
Customizing the Highlights feed 69
Saving articles for later 69
Posting to your social networks 70
Removing content from HTC BlinkFeed 70
Camera
Camera basics 71
Selfies and people shots 76
Split Capture 78
Panoramic shots 79
Other camera features 81
Camera settings 82
Gallery
Viewing photos and videos in Gallery 84
Adding photos or videos to an album 87
Copying or moving photos or videos between albums 87
Tagging photos and videos 87
Searching for photos and videos 88
Finding matching photos 89
Viewing Pan 360 photos 89
Changing the video playback speed 90
Trimming a video 90
Saving a photo from a video 90
Viewing a Zoe in Gallery 91
One Gallery 91
Photo Editor
Basics 92
Editing continuous shots 94
Creative effects 96
Phone calls
Making a call with Smart dial 102
Making a call with your voice 102
Dialing an extension number 103
Returning a missed call 103
Speed dial 103
Calling a number in a message, email, or calendar event 103
Making an emergency call 104
Receiving calls 104
What can I do during a call? 104
Setting up a conference call 105
Call History 106
Switching between silent, vibrate, and normal modes 106
3 Contents

Home dialing 107
Messages
Sending a text message (SMS) 108
Sending a multimedia message (MMS) 108
Sending a group message 109
Resuming a draft message 109
Replying to a message 109
Forwarding a message 110
Moving messages to the secure box 110
Blocking unwanted messages 111
Copying a text message to the nano SIM card 111
Deleting messages and conversations 111
Entertainment
HTC BoomSound with Dolby Audio 113
HTC Music 114
FM Radio 117
HTC Connect 117
Power and storage management
Battery 122
Phone storage 125
File Manager 127
Sync, backup, and reset
Online sync 129
Backup 130
HTC Sync Manager 135
Reset 137
People
Your contacts list 139
Setting up your profile 140
Adding a new contact 140
Editing a contact’s information 141
Getting in touch with a contact 142
Importing or copying contacts 142
Merging contact information 143
Sending contact information 144
Contact groups 144
Private contacts 145
Calendar and Email
Viewing the Calendar 147
Scheduling or editing an event 148
Choosing which calendars to show 148
Sharing an event 149
Accepting or declining a meeting invitation 149
4 Contents

Dismissing or snoozing event reminders 150
Checking your mail 151
Sending an email message 152
Reading and replying to an email message 152
Managing email messages 153
Searching email messages 154
Working with Exchange ActiveSync email 154
Adding an email account 155
What is Smart Sync? 156
Google Search and apps
Google Now 157
Google Search 159
Google Chrome 160
Google Drive 161
Google Maps 163
YouTube 165
Other apps
HTC Dot View 167
Kid Mode 169
HTC Car 171
Scribble 172
Clock 175
Weather 175
Voice recorder 176
Internet connections
Turning the data connection on or off 177
Managing your data usage 177
Wi-Fi connection 179
Connecting to VPN 180
Using HTC One E9+ as a Wi-Fi hotspot 181
Sharing your phone's Internet connection by USB tethering 182
Wireless sharing
Bluetooth 183
NFC 185
HTC Mini+ 186
Settings and security
Turning location services on or off 189
Airplane mode 189
Scheduling when to turn data connection off 190
Automatic screen rotation 190
Setting when to turn off the screen 190
Screen brightness 190
Touch sounds and vibration 191
Changing the display language 191
Glove mode 191
5 Contents

Installing a digital certificate 192
Pinning the current screen 192
Disabling an app 193
Assigning a PIN to a nano SIM card 193
Accessibility features 193
Accessibility settings 194
Turning Magnification gestures on or off 194
Navigating HTC One E9+ with TalkBack 195
Trademarks and copyrights
Index
6 Contents

About this guide
In this user guide, we use the following symbols to indicate useful and important information:
This is a note. A note often gives additional information, such as what happens when you choose
to do or not to do a certain action. A note also provides information that may only be applicable
to some situations.
This is a tip. A tip gives you an alternative way to do a particular step or procedure, or lets you
know of an option that you may find helpful.
This indicates important information that you need in order to accomplish a certain task or to
get a feature to work properly.
This provides safety precaution information, that is, information that you need to be careful
about to prevent potential problems.
Some apps may not be available in all regions or with your mobile operator.
7 About this guide

Important note on recoverable data
Files and other data that have been deleted, cleared, removed, or erased from your device
may still be recoverable by third-party data recovery software. Even a factory reset may not
permanently erase all data from your phone, including personal information.
8 Important note on recoverable data

Features you'll enjoy
Personalization
Designed with you in mind, HTC One E9+ is filled with innovations that help it to adapt to your life.
Themes
Make HTC One E9+ feel more personal by
customizing how it looks with your own photos and
then mix and match with different sets of icons,
sounds, color schemes, and more. See What is the
Themes app? on page 56.
HTC Sense Home
Your Home screen adapts to your needs at home, at work, and on
the go. New lock screen notifications make it easier to find what
you've missed, see upcoming events, get restaurant
recommendations, and more. See What is the HTC Sense Home
widget? on page 40 and HTC BlinkFeed Notifications on page
48.
HTC BlinkFeed
Get your favorite topics, news, social media, and more
conveniently delivered to one place on your phone. Even get
suggestions for points of interests and places to eat! See What is
HTC BlinkFeed? on page 66.
9 Features you'll enjoy

Kid Mode
Be worry-free while your kids use your
HTC One E9+. Customize your little ones'
experience in Kid Mode™, where they can
enjoy a virtual playground with games, apps,
and books that you approve of. You can check
on which sites and subjects your child has
been spending time on. See Switching to
Kid Mode on page 169.
Imaging
Made to help you capture your memories to share with family and friends.
Bokeh
When using Bokeh mode with the main camera, you can focus on
any object by just tapping it, which blurs the background for an
artistic effect. See Changing the focus in Bokeh mode on page
75.
Split Capture
Use Split Capture mode to record yourself
and the action in front of you. This mode
uses both the front and back cameras to
capture a split-screen photo or video. You
can even resize the split windows. See
Using Split Capture mode on page 78.
Front camera features
Enjoy using the variety of selfie-friendly features with the Camera app.
10 Features you'll enjoy

§Live Makeup – Before taking your selfie, use Live Makeup to smoothen your skin. See
Applying skin touch-ups with Live Makeup on page 77.
§Instant selfie shots – Flash a smile, and the camera instantly captures your smiling face. Or,
Just say "Cheese"! See Using Auto Selfie on page 77 and Using Voice Selfie on page 77.
§Photo Booth – Take 4 selfies and the camera automatically merges them into a single picture.
See Taking selfies with Photo Booth on page 78.
One Gallery
One Gallery lets you view all your photos and videos that are stored on HTC One E9+ as well as on
favored online services right from the Gallery app. You can also find similar photos and videos using
Image match or by searching with keywords or tags. See One Gallery on page 91.
Photo Editor
The Photo Editor app enhances your photos, from basic edits to elegant effects!
Make a photo surreal. Blend in shapes,
elements, and prismatic effects. See
Prismatic on page 98.
Superimpose one image onto another and
create a unique composition only you can
imagine! See Double Exposure on page
99.
Face Fusion uses two photos such as your
selfie and a photo of your favorite
celebrity to merge your looks together. See
Face Fusion on page 100.
11 Features you'll enjoy

Zoe
Use the Zoe™app to create stories using your photos and videos combined with your own
soundtrack. Right from this app, you can engage with the Zoe community to share your content and
remix with other people's content. There's also the Zoe website that's accessible from your
computer web browser where everyone can view shared content.
To find out how to use the Zoe app, go to www.zoe.com/help. To visit the Zoe website, go to
www.zoe.com.
Sound
Discover audio bliss on HTC One E9+ through its built-in speakers, headphones, or wireless
speakers.
HTC BoomSound with Dolby Audio
Hear what you've been missing. HTC BoomSound™gives you a rich, authentic sound experience,
whether you’re listening to music, watching a video, or playing a game. To find out more, see
Toggling modes in HTC BoomSound on page 113 and Using HTC BoomSound with headphones on
page 113.
HTC Connect
Simply swipe up the screen with three fingers to stream music or video from HTC One E9+ to your
speakers or TV. Control the volume and playback with your phone! You can even enjoy your favorite
music on multiple speakers. See What is HTC Connect? on page 117.
12 Features you'll enjoy

Unboxing
HTC One E9+
1. Dual speakers
2. POWER
3. VOLUME buttons
4. Front camera
5. 3.5mm headset jack
6. Proximity sensor
7. Notification LED
8. Slot cover
9. USB connector
You need a 4G/LTE™plan to use your operator's 4G/LTE network for voice calls and data
services. Check with your operator for details.
§If you want to use a case or screen protector, don’t cover and block the proximity sensor.
Purchase a case or screen protector designed for HTC One E9+.
§Avoid liquid or dust from entering the microphone hole to prevent damage to the microphone.
§Avoid connecting third-party headsets or accessories with metallic charms that dangle near the
headset jack. Using these may affect signal reception.
13 Unboxing

Dual nano SIM cards
HTC One E9+ has two nano SIM card slots. You can insert a LTE/WCDMA/GSMnano SIM card in
either slot.
When you have two cards inserted, only one card can connect to a mobile data network. The other
card will connect to the 2G network only. Go to Settings > Dual network manager to set which card
connects to mobile data network.
Use a standard nano SIM card only. Inserting a modified card that is thicker than the standard
nano SIM card may cause the card to not fit properly or damage the card slot.
Inserting nano SIM cards
1. Make sure HTC One E9+ is off and hold it securely with the front facing down.
2. Open the slot cover with your thumb or finger.
3. Pull the trays out from the nano SIM slots.
14 Unboxing

4. Place the nano SIM cards into the trays with the gold contacts facing up and the cut-off
corner facing out.
5. When reinserting the trays, make sure they are facing up so that the nano SIM cards don’t fall
out. Slide the trays all the way into the slots.
6. To close the slot cover, slide the plastic hinge into the side and press the cover until it clicks
into place.
Removing a nano SIM card
Make sure to switch off HTC One E9+ before removing the card.
1. Open the slot cover with your thumb or finger.
2. Pull the tray out from the nano SIM slot, and remove the nano SIM card.
3. To close the slot cover, slide the plastic hinge into the side and press the cover until it clicks
into place.
15 Unboxing

Storage card
Use a storage card to store your photos, videos, and music. When you need to free up phone storage
space, you can also move certain apps to the storage card, if the apps support this feature.
The storage card is optional and sold separately.
§Moving apps to the storage card doesn't back up the apps. If you do a factory reset, your phone
loses the apps. You'll need to reinstall them.
§When you remove the storage card and insert it in another phone, the apps on the storage card
won't be installed automatically to the other phone. You'll need to reinstall them.
Inserting the storage card
1. Open the slot cover with your thumb or finger.
2. With HTC One E9+ facing down, insert a microSD™into the bottom slot, with its gold
contacts facing up and towards the slot.
3. To close the slot cover, slightly move it side to side to let the rubber hinge sink down by itself.
Then gently press down the cover.
Unmounting the storage card
When you need to remove the storage card while HTC One E9+ is on, unmount the storage card first
to prevent corrupting or damaging the files in the storage card.
1. From the Home screen, tap > Settings > Storage.
2. Tap Unmount SD card.
16 Unboxing

Removing the storage card
1. Open the slot cover with your thumb or finger.
2. Push the storage card in to eject it from its slot.
3. To close the slot cover, slide the plastic hinge into the side and press the cover until it clicks
into place.
Battery
Charging the battery
Before you turn on and start using HTC One E9+, it is recommended that you charge the battery.
§If the battery has been discharged for several days, you may need to charge HTC One E9+ for
several minutes before powering it on.
§Use only the adapter and the USB cable that came with HTC One E9+ to charge the battery.
When the battery power is too low, make sure to use the power adapter to charge, not the USB
cable connection with your computer.
1. Insert the small end of the USB cable into the USB connector.
2. Insert the other end of the USB cable into the power adapter.
3. Plug in the power adapter to an electrical outlet to start charging the battery.
§As a safety precaution, the battery may stop charging to avoid overheating.
§Avoid charging the battery in hot environments.
§When you're using the web browser and charging the battery, HTC One E9+ may become
warmer. This is normal.
§To conserve energy, unplug the power adapter from the electrical outlet after you finish
charging.
17 Unboxing

Switching the power on or off
Switching the power on
Press the POWER button until HTC One E9+ vibrates.
When you turn on HTC One E9+ for the first time, you’ll need to set it up.
Switching the power off
1. If the display is off, press the POWER button to turn it back on.
2. Press and hold the POWER button for a few seconds.
3. Tap Power off on the options menu.
Managing your nano SIM cards with Dual network
manager
From the Home screen, tap > Settings > Dual network manager. You can turn either slot on or
off, change the slot names, and more.
Choosing which nano SIM card to connect to the 4G/3G network
When you have two nano SIM cards inserted on your phone, only one card can connect to the
4G/3G network. The other card will connect to the 2G network only.
You can set which card you want to connect to the 4G/3G network.
1. From the Home screen, tap > Settings > Dual network manager.
2. Tap Preferred data network.
3. Choose the card you want to connect to the 4G/3G network.
Want some quick guidance on your phone?
Check out the friendly walkthroughs and the FAQs in the Help app to learn how to use your phone.
§When you see a Tips & Help tile in HTC BlinkFeed™, just tap the tile to know more about the
tip.
§From the Home screen, tap , and then find and tap Help.
You can then tap Search help articles & videos, and enter what you're looking for. Or you
can tap to browse how-tos, FAQs, and more.
18 Unboxing

Phone setup and transfer
Setting up HTC One E9+ for the first time
When you switch on HTC One E9+ for the first time, you’ll be asked to set it up.
You can enable TalkBack to navigate by voice feedback before selecting the language. Press and
hold two fingers on the screen until you hear a message saying that accessibility mode is enabled.
Walk through the on-device setup to choose your Internet connection, sign in to your accounts, set
up your screen lock, and more.
During the setup, there are different ways you can choose to transfer or restore content to
HTC One E9+. It is recommended to choose just one of the following methods to avoid overwriting
content that has already been imported to HTC One E9+:
§Use Google®backup if you've used it to back up your old phone before and you only need to
restore apps and no other types of content. On the Get your apps & data screen, choose your
old phone and the apps you want to restore to HTC One E9+.
If you have other types of content to transfer or restore from your old phone, tap Restore
from this backup, and then select Set up as new device.
§Use HTC Backup to restore a previous backup from your cloud storage. On the HTC
Advantage screen, sign in with the account credentials that you used as your HTC Account.
Or you can tap Restore from HTC Backup on the Transfer or restore content screen.
§If you have content from another phone that you want to transfer, whether it's from an
Android™, iPhone, or other phone, tap Transfer content on the Transfer or restore content
screen.
Depending on the type of old phone that you have, see the following for more details:
Transferring content from an Android phone on page 21
Ways of transferring content from an iPhone on page 22
Transferring contacts from your old phone through Bluetooth on page 22
Some features that need to connect to the Internet such as location-based services and auto-sync
of your online accounts may incur extra data fees. To avoid incurring data fees, disable these
features under Settings. For more information on location services, see Turning location
services on or off on page 189.
19 Phone setup and transfer

Restoring your backup from your cloud storage
If you used HTC Backup before, you can restore a previous backup when you turn HTC One E9+ on
for the first time or after a factory reset.
Depending on the amount of content, restoring a backup to HTC One E9+ through your data
connection may incur additional data costs and take a long time. Using a Wi-Fi®connection is
recommended.
1. From the Add your account screen, sign in to your Google Account.
2. If you see the Get your apps & data screen, tap Restore from this backup, and then select Set
up as new device.
You'll see this screen when you've previously backed up an old phone using Google backup. Do
not restore anything from Google backup when you want to restore a backup from HTC Backup.
3. On the HTC Advantage screen, sign in with the account credentials that you used as your
HTC Account.
Or if you skipped this screen, tap Restore from HTC Backup on the Transfer or restore
content screen, and then sign in with the account credentials that you used as your HTC
Account.
4. Choose the backup that you want to restore to HTC One E9+.
5. If prompted, choose whether to use your mobile data or Wi-Fi connection for restoring your
backup.
6. Follow the onscreen instructions to restore your backup and to continue setting up your
phone.
7. Slide open the Notifications panel to check if there's any notification to finish setting up your
phone.
Free apps from Google Play™will be restored in the background, and you can track the progress via a
notification in the status bar. To restore paid apps, you need to download and install them from
Google Play.
Your apps will appear on the Apps screen as they are installed. The Apps and Home screen shortcuts
will be reorganized as in your backup after all of your apps have been installed. You may continue
using HTC One E9+ while apps are being restored.
20 Phone setup and transfer