HUANUO HNSSK4 Programming manual

Gas Spring Dual and Single Monitor Mount
Trouble-shooting Manual V1.0
HNSSK2
HNDSK3
HNTSK1
HNSSK4
HNDSK4

Case Solution
Case Solution
Monitor/Arm falls down or drops or facing down
Monitor/Arm pops up
Step 1
Check and make sure your monitor is 13”-32”(for Model HNSSK2 /
HNDSK3 / HNTSK1), monitor is 13”-27”(for Model HNDSK4 /
HNSSK4)，weighing up to 19.8 lbs (for Model HNSSK2/
HNDSK3),weighing up to 14.3 lbs (for Model HNTSK1/ HNDSK4 /
HNSSK4), with VESA Mounting pattern of 75x75 or 100x100
Step 2
Adjust the gas spring tension. Use the Allen Key to Adjust the screw
on the arm. Turn counter-clockwise(+) to increase gas spring tension
till it can hold the weight of your monitor.
This solution can be applied ALL HUANUO gas spring dual and single
monitor mounts like HNSSK2 / HNDSK3 / HNTSK1/ HNDSK4 /
HNSSK4.
You may need to turn the screw by many circles to tighten the arm
(1 cirlcles 1 lbs).
Use the Allen Key to Adjust the screw on the arm. Turn clockwise(-)
to reduce gas spring tension till the monitor can stay at the position
needed.
This solution can be applied ALL HUANUO gas spring dual and single
monitor mounts like HNSSK2 / HNDSK3 / HNTSK1/ HNDSK4 /
HNSSK4.
You may need to turn the screw by many circles to loosen the
arm (1 cirlcles 1 lbs).
Fall down
Fall down
Upward
Upward
M

Case
Solution
Case Solution
The cover will be damaged after installation
(for model HNSSK2 / HNDSK3 / HNTSK1).
If the wire cover is damaged, please contact us.
Stand is not high enough The maximum height from the VESA center to the desktop is 19.6",
and the lowest height from the VESA center to the desktop is 6.8".
(for model HNSSK2 / HNDSK3 / HNDSK4).
Solution
Type1
(for model HNSSK2 / HNDSK3 / HNTSK1).
Step 1 : The first step is to gently open the four sides
of the wire cover.
Step 2 : Use a wire cover to hold the clip under the
arm.
19.6”
6.8”
Step1:
Gently open outward
Step2:
buckle
buckle
Gently push up
Type 1
Type 2
Type2
Use the wire cover to fasten the clip under the arm
and gently push it forward.

Case Solution
Bolt/screw stripped
Cable clip cracks
Other accessories damaged or missing
Please don’t hesitate to CONTACT us at [email protected] or
800-556-0533 Mon-Fri 10am - 6pm (PST) (USA) with your order id
and shipping information and we will soon send you the replacement
of the parts needed.This solution can be applied to ALL HUANUO
products.
Case Solution
Case Solution
75X75
100X100
VESA plates are not compatible
Case A: Your monitor VESA holes are over 100*100mm
Case B: Your monitor VESA holes are over 100*100mm or
has no VESA holes at all
Solution A: If your monitor VESA holes are no larger than 200*200,
you can use a HUANUO VESA Adapter Extension Plate to solve this
problem. Please search “HNMUA2” on Amazon and get this
extension plate for installation.
Solution B: If your monitor size is between 13”and 32”, you can
use a HUANUO Adapter Kit to solve this problem. Please search
“HNMUA1” on Amazon and get the adapter kit for your monitor.
Stand tilt
For HNTSK1: The product is tilted. 1. Please make sure your desk is not a Particleboard;
2. Remove the monitor；
3. screw the desk clamp to the tightest position, and hang the monitor.
Check for tightening