Huawei V100r001 Installation guide

HUAWEI Ascend Mate

V100R001

HUAWEI Ascend Mate

Smartphone FAQs

Issue

Date

2013-03-07

HUAWEITECHNOLOGIES CO., LTD.

Issue 01 (2013-03-07)

Huawei Proprietary and Confidential

No part of this document may be reproduced or transmitted in any form or by any means without prior written

consent of Huawei Technologies Co., Ltd.

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and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.

All other trademarks and trade names mentioned in this document are the property of their respective holders.

Notice

The purchased products, services and features are stipulated by the contract made between Huawei and the customer.

All or part of the products, services and features described in this document may not be within the purchase scope or

the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this

document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or

implied.

The information in this document is subject to change without notice. Every effort has been made in the preparation

of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this

document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address:

Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China

Website:

http://www.huawei.com

Email:

[email protected]

HUAWEI Ascend Mate

HUAWEI Ascend Mate Smartphone FAQs

Change History

Issue 01 (2013-03-07)

Huawei Proprietary and Confidential

Change History

HUAWEI Ascend Mate

HUAWEI Ascend Mate Smartphone FAQs

Issue 01 (2013-03-07)

Huawei Proprietary and Confidential

iii

HUAWEI Ascend Mate

HUAWEI Ascend Mate Smartphone FAQs

Issue 01 (2013-03-07)

Huawei Proprietary and Confidential

Date

Author

Change Description

V1.0

Mate Project Team

Initial draft

HUAWEI Ascend Mate

HUAWEI Ascend Mate Smartphone FAQs

Contents

Issue 01 (2013-03-07)

Huawei Proprietary and Confidential

Contents

Change History.................................................................................................................................. ii

1Basics................................................................................................................................................1

1.1 Your Phone at a Glance ....................................................................................................................................1

1.2 Installation........................................................................................................................................................2

1.3 Color Schemes .................................................................................................................................................2

1.4 Home Screen....................................................................................................................................................3

1.4.1 How Do I Add or Delete a Screen?.........................................................................................................3

1.5 Contact .............................................................................................................................................................5

1.5.1 How Do I Create a Contact? ...................................................................................................................5

1.5.2 How Do I Import Contacts from or Export Contacts to the SIM Card?..................................................5

1.5.3 How Many Contacts Does My Phone Support?......................................................................................5

1.5.4 How Do I Create a Contact Group? ........................................................................................................5

1.6 Text Messages ..................................................................................................................................................6

1.6.1 How Do I Send a Text/Multimedia Message?.........................................................................................6

1.6.2 How Do I Change the Input Method When Editing a Message? ............................................................7

1.6.3 How Do I Forward a Text Message, Send a Text Message to Multiple Recipients, or Save a Text

Message as a Draft? How Many Recipients Can I Send a Text Message to?...................................................8

1.6.4 How Do I Set the Message Ringtone and Vibration?..............................................................................9

1.6.5 How Many English Characters and Chinese Characters Are Allowed in a Long Text Message?...........9

1.6.6 How Many Text Messages Can Be Saved on My Phone? ......................................................................9

1.6.7 How Do I Disable the Keystroke Sound? How Do I Identify Received and Sent Messages? ..............10

1.7 Multimedia Messages..................................................................................................................................... 11

1.7.1 How Do I Send a Multimedia Message?............................................................................................... 11

1.7.2 Why Does My Phone Fail to Send or Receive Multimedia Messages? How Do I Solve This Problem?

....................................................................................................................................................................... 11

1.7.3 Is There Any Restriction on File Size, Video Format, or Resolution When I Send a Multimedia

Message?........................................................................................................................................................12

1.8 Music..............................................................................................................................................................12

1.8.1 What Are the Meanings of Artists, Albums, Songs, and Playlists?.......................................................12

1.8.2 How Do I Create a Playlist?..................................................................................................................13

1.8.3 What Playing Modes Does My Phone Support?...................................................................................14

1.8.4 How Do I Play Songs in the Background, Quit Music, and View the Lyric When the Song Is Playing?

.......................................................................................................................................................................16

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1.8.5 How Do I Set the Dolby Sound Effect? ................................................................................................16

1.8.6 How Do I Import Audio or Video Files from a PC or USB Flash Drive to My Phone? How Do I

Export Audio or Video Files to a PC or USB Flash Drive? ...........................................................................18

1.9 Camera ...........................................................................................................................................................18

1.9.1 How Do I Import Images or Videos from a PC or USB Flash Drive to My Phone? How Do I Export

Images or Videos to a PC or USB Flash Drive?.............................................................................................18

1.9.2 My Phone Cannot Open Some Photos or Videos. Why? ......................................................................18

1.9.3 Where Are My Photos and Video Clips Saved? How Do I Change the Saving Location? ...................18

1.9.4 How Do I Edit Photos or Videos or Add Frames to Photos?.................................................................19

1.9.5 Does My Phone Support the HD Video (1080p)? What Frame Rate Does My Phone Support? ..........19

1.9.6 Can I Disable the Shutter Sound? .........................................................................................................19

1.10 Streaming Media ..........................................................................................................................................19

1.10.1 Will My Phone Stop Playing Streaming Media When a Call Comes In? If Yes, Will It Resume

Playing After the Call Is Ended?....................................................................................................................19

1.10.2 The Phone Cannot Play Some Streaming Media. Why?.....................................................................19

1.10.3 What Causes Poor Quality of Online Streaming Media Played on My Phone?..................................19

1.10.4 Does Playing Online Streaming Media Use the Phone Memory?.......................................................19

1.11 Bluetooth......................................................................................................................................................20

1.11.1 My Phone Cannot Be Discovered by Other Devices. Why? What Can I Do? ....................................20

1.11.2 What Files Can Be Transmitted Using Bluetooth?..............................................................................21

1.11.3 How Do I Share My Phone's Data Connection Using Bluetooth? ......................................................21

1.11.4 Can I Use Bluetooth to Synchronize Data with a Computer? .............................................................23

1.11.5 Can I Make Calls or Listen to Music Using a Bluetooth Headset?.....................................................23

1.11.6 What Is the Bluetooth Working Range?..............................................................................................23

1.11.7 My Phone Fails to Pair with Other Bluetooth Devices. Why?............................................................24

1.11.8 Can I Connect My Phone to a Computer and Access the Internet Using Bluetooth?..........................24

1.12 Email............................................................................................................................................................24

1.12.1 How Do I Set Up or Remove an Email Account? How Do I Send an Email? ....................................24

1.13 GPS Navigation............................................................................................................................................28

1.13.1 Does My Phone Support GPS? ...........................................................................................................28

1.13.2 How Can I Locate My Position or Use the Navigation Function Quickly? ........................................28

1.13.3 The Navigation Application on My Phone Cannot Receive Signals from GPS Satellites. What Can

I Do? ..............................................................................................................................................................29

1.13.4 When Used Indoor, My Phone Usually Fails to Locate My Position. When It Finally Locates My

Position, the Displayed Position Is Far from the Actual Position. Why? Does My Phone Support Voice

Navigation?....................................................................................................................................................29

2Common Settings ..........................................................................................................................30

2.1 How Do I Set Network Parameters? ..............................................................................................................30

2.2 How Do I Enable or Disable Data Services?..................................................................................................32

2.3 How Do I Use Wi-Fi?.....................................................................................................................................32

2.3.1 How Do I Use My Phone as a Wi-Fi Hotspot and Access the Internet from Another Device Using My

Phone's Mobile Data Connection?.................................................................................................................32

2.3.2 Does My Phone Support Wi-Fi? What Protocol Does It Support? .......................................................34

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2.3.3 My Phone Is Connected to a Wi-Fi Network but I Cannot Open Web Pages. Why?............................34

2.3.4 I Have Turned on My Phone's Wi-Fi, but It Cannot Detect Wi-Fi Signals from AWireless Router Like

Other Devices. What Can I Do?.....................................................................................................................34

2.3.5 How Do I Know Whether My Phone Is Using Its Mobile Data Connection or a Wi-Fi Connection to

Access the Internet? .......................................................................................................................................34

2.3.6 I Cannot Connect to a Wi-Fi Hotspot. Why? ........................................................................................35

2.3.7 How Do I Use My Phone as a Mobile Wi-Fi Hotspot and Access the Internet from Another Device

Using My Phone's Data Connection?.............................................................................................................35

2.3.8 Can I Access the Internet Using Wi-Fi from a Device with a Static IPAddress? .................................37

2.3.9 Can My Phone Be Associated with an AP at 5 GHz Frequency Band? ................................................37

2.3.10 How Can I Use the Wi-Fi Direct Function?........................................................................................37

2.4 Internet Access ...............................................................................................................................................38

2.4.1 How Do I Clear My Browser's Cache and Web History? .....................................................................38

2.4.2 Does My Browser Support Full-Screen Mode and Bookmarks? If Yes, How Do I Set Them? ............40

2.4.3 Can I Use My Email Account on a Web Page?.....................................................................................41

2.4.4 Can I Use My Online Banking Account on My Phone? .......................................................................41

2.4.5 How Do I Save an Image From a Web Page? .......................................................................................41

2.4.6 How Do I Set My Browser's Home Page?............................................................................................42

2.4.7 How Do I Save a Web Page for Offline Reading? ................................................................................44

2.4.8 How Do I Enable or Disable My Phone's Mobile Data Connection? ...................................................44

2.4.9 Can I Use My Phone to Access the Internet During a Call? .................................................................44

2.5 How Do I Set the Ringtone? ..........................................................................................................................44

2.5.1 How Do I Set the Ringtone and Message Tone? Do Notification Tones and Message Tones Conflict?44

2.6 Language and Keyboard.................................................................................................................................44

2.6.1 Does My Phone Support Text Input Using Handwriting or an Onscreen Keyboard? ...........................44

2.6.2 What Text Input Methods Does My Phone Support?............................................................................44

2.6.3 I Installed a New Text Input Method but Cannot Use It. Why?............................................................44

2.6.4 Does My Phone Support the Stroke Input Method?..............................................................................45

2.6.5 Can I Change the Font Size on My Phone's Screen? ............................................................................45

2.6.6 Does the Huawei Input Method Support Handwriting in Full-Screen Mode? ......................................45

2.7 Screen Lock....................................................................................................................................................45

2.7.1 How Do I Enable a Screen Lock that Must Be Unlocked Using a PIN? ..............................................45

2.7.2 How Do I Enable a Screen Lock that Must Be Unlocked Using a Pattern?..........................................45

2.7.3 How Many Times Can I Try the Screen Unlock Pattern Before My Phone Becomes Locked?............45

2.7.4 How Do I Lock and Unlock the Screen?...............................................................................................45

2.7.5 How Do I Add or Delete an Alarm?......................................................................................................46

2.8 eBook.............................................................................................................................................................46

2.8.1 Does My Phone Support eBook? What Is the Maximum Size for an eBook to Be Read on My Phone?

.......................................................................................................................................................................46

2.8.2 What Word Document Formats Does My Phone Support?...................................................................46

2.9 How Do I Use USB Tethering?......................................................................................................................46

2.9.1 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows XP?...........47

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2.9.2 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows Vista or

Windows 7? ...................................................................................................................................................47

3Applications ...................................................................................................................................48

3.1 What Third-Party Applications Does My Phone Support?.............................................................................48

3.2 How Do I Obtain Third-Party Applications?..................................................................................................48

3.3 How Do I Install, Manage, and Uninstall Applications?................................................................................48

3.3.1 Installation.............................................................................................................................................48

3.3.2 Management..........................................................................................................................................49

3.3.3 Uninstallation........................................................................................................................................50

3.4 I Cannot Install an Application. Why? What Can I Do? ................................................................................50

3.5 APK................................................................................................................................................................50

3.5.1 How Do I Exit a Running Application? ................................................................................................50

3.6 How Do I Reduce the Power Consumption of Third-Party Applications?.....................................................51

3.7 Does My Phone Support Cloud Services?......................................................................................................51

4Others.............................................................................................................................................52

4.1 Cloud Drive....................................................................................................................................................52

4.1.1 What Advantages Does the Cloud Drive Have?....................................................................................52

4.2 Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone? ...................52

4.2.1 Does My Phone Support HiSuite? ........................................................................................................52

4.2.2 How Do I Use HiSuite to Back Up or Upgrade My Phone?.................................................................52

4.3 DLNA.............................................................................................................................................................52

4.3.1 How Do I Use the DLNA Function?.....................................................................................................52

4.3.2 How Do I Add or Delete Shared Files and Folders? .............................................................................53

4.3.3 How Do I Open a Shared File from My Phone?...................................................................................57

4.3.4 How Do I Play a Media File for Another DLNA Device? ....................................................................57

4.3.5 How Do I Download a Media File?......................................................................................................58

4.3.6 How Do I Upload a Media File?...........................................................................................................58

4.3.7 What Advantages Does DLNA Have? ..................................................................................................58

4.4 Screen Lock....................................................................................................................................................58

4.4.1 How Do I Lock the Screen?..................................................................................................................58

4.4.2 How Do I Unlock the Screen? ..............................................................................................................59

4.5 Task Manager.................................................................................................................................................59

4.5.1 What Functions Does Task Manger Provide? .......................................................................................59

4.5.2 How Do I Open Task Manager?............................................................................................................59

4.5.3 What Does the Task Manager Screen Look Like? ................................................................................60

4.5.4 What Can I Do on the Task Manager Screen? ......................................................................................60

4.6 How Do I Check the Available Space on My Phone Memory and My microSD Card? ................................60

4.6.1 How Do I Check My Phone's Available RAM Space?..........................................................................61

4.7 What Data Can Be Backed Up on My Phone?...............................................................................................61

4.8 Basic Functions of Huawei Mate ...................................................................................................................62

4.8.1 How Do I Cut or Copy Files or Folders from the Phone Memory to a MicroSD Card?.......................62

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4.8.2 How Do I Save Battery Power? ............................................................................................................63

4.8.3 How Do I Reduce My Data Traffic?.....................................................................................................63

4.8.4 My Phone Runs Very Slowly. What Can I Do?.....................................................................................63

4.8.5 Can I Uninstall Applications Customized by My Service Provider? ....................................................63

4.8.6 My Customized Wallpaper Automatically Stretches. Why? .................................................................64

4.8.7 How Can My Phone Enter the Recovery Mode? How Do I Restore Factory Settings?........................64

4.8.8 How Do I Increase My Phone Memory Space?....................................................................................64

4.8.9 How Do I Disable Touch Sounds? ........................................................................................................64

4.8.10 My Screen Turns Off Automatically. How Do I Turn It On?..............................................................64

4.8.11 How Do I Adjust the screen Brightness?.............................................................................................64

4.8.12 Does My Phone Support the Key Backlight Power Saver? ................................................................64

4.8.13 How Do I Enable or Disable Airplane Mode? ....................................................................................64

4.8.14 How Do I Use My Phone as a USB Mass Storage Device?................................................................64

4.9 What Is My Phone's CPU Frequency? I Used Software to Check My Phone's CPU Frequency and Find That

It Is Different from the Nominal One. Why? .......................................................................................................65

4.10 Does My Phone Support FM Radio?............................................................................................................65

4.11 Are My Phone's Antennas Embedded?.........................................................................................................65

4.12 Does My Phone Support Theme or Dynamic Wallpapers? ..........................................................................65

4.13 Does My Phone Support Video Chat?..........................................................................................................65

4.14 How Do I Enter and Quit Safe Mode? .........................................................................................................65

4.15 I Cannot View Streaming Media. Why?.......................................................................................................66

4.16 Is My Phone's Touchscreen Capacitive or Resistive?...................................................................................68

4.17 When I Use My Phone as a Modem, What OSs Does My Phone Support?.................................................68

4.18 Does My Phone Support Virtual Private Networks? ....................................................................................68

4.19 Can I Take a Screenshot? If Yes, How?........................................................................................................69

4.20 How Do I Use the Face Unlock Function?...................................................................................................69

4.21 Can I Scan a 2-Dimensional Barcode with My Phone? ...............................................................................69

4.22 Does My Phone Support 3D Speed Up? ......................................................................................................69

5Hardware.......................................................................................................................................70

5.1 What Functions Does the Front Camera Support? .........................................................................................70

5.2 Which Types of Headsets Can Work with the Phone?....................................................................................70

5.3 Does the Phone Support HDMI, TV-OUT, and OTG?...................................................................................70

5.4 Is the SIM Card Associated with My Phone? Does My Phone Support Hot Swapping of microSD Cards and

SIM Cards? ..........................................................................................................................................................70

5.5 What Are Meanings of Indicators on My Phone? ..........................................................................................70

5.6 What Are the Material, Texture (Forested or Highlighted), and Color of the Phone Back Cover? Does the

Back Cover Prevent Fingerprints? What Is the Material of the Phone Frame?....................................................72

5.7 What Are Developer Options and Their Functions?.......................................................................................72

5.8 Does the Phone Support Time Synchronization? ...........................................................................................73

5.9 My Phone Is Delivered with a 2 ACharger. Can the Phone Use a 1 ACharger?...........................................73

5.10 Does My Phone Support International Roaming? Is Any Special Setting Required? ..................................73

6FAQs...............................................................................................................................................74