Huawei V100R001 Installation guide

HUAWEI Ascend Mate
V100R001
HUAWEI Ascend Mate
Smartphone FAQs
Issue
01
Date
2013-03-07
HUAWEITECHNOLOGIES CO., LTD.

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Copyright ©HuaweiTechnologies Co., Ltd. 2013.All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior written
consent of Huawei Technologies Co., Ltd.
Trademarks and Permissions
and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.
All other trademarks and trade names mentioned in this document are the property of their respective holders.
Notice
The purchased products, services and features are stipulated by the contract made between Huawei and the customer.
All or part of the products, services and features described in this document may not be within the purchase scope or
the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this
document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or
implied.
The information in this document is subject to change without notice. Every effort has been made in the preparation
of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this
document do not constitute a warranty of any kind, express or implied.
Huawei Technologies Co., Ltd.
Address:
Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China
Website:
http://www.huawei.com
Email:
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Change History

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Date
Author
Change Description
V1.0
Mate Project Team
Initial draft

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Contents
Change History.................................................................................................................................. ii
1Basics................................................................................................................................................1
1.1 Your Phone at a Glance ....................................................................................................................................1
1.2 Installation........................................................................................................................................................2
1.3 Color Schemes .................................................................................................................................................2
1.4 Home Screen....................................................................................................................................................3
1.4.1 How Do I Add or Delete a Screen?.........................................................................................................3
1.5 Contact .............................................................................................................................................................5
1.5.1 How Do I Create a Contact? ...................................................................................................................5
1.5.2 How Do I Import Contacts from or Export Contacts to the SIM Card?..................................................5
1.5.3 How Many Contacts Does My Phone Support?......................................................................................5
1.5.4 How Do I Create a Contact Group? ........................................................................................................5
1.6 Text Messages ..................................................................................................................................................6
1.6.1 How Do I Send a Text/Multimedia Message?.........................................................................................6
1.6.2 How Do I Change the Input Method When Editing a Message? ............................................................7
1.6.3 How Do I Forward a Text Message, Send a Text Message to Multiple Recipients, or Save a Text
Message as a Draft? How Many Recipients Can I Send a Text Message to?...................................................8
1.6.4 How Do I Set the Message Ringtone and Vibration?..............................................................................9
1.6.5 How Many English Characters and Chinese Characters Are Allowed in a Long Text Message?...........9
1.6.6 How Many Text Messages Can Be Saved on My Phone? ......................................................................9
1.6.7 How Do I Disable the Keystroke Sound? How Do I Identify Received and Sent Messages? ..............10
1.7 Multimedia Messages..................................................................................................................................... 11
1.7.1 How Do I Send a Multimedia Message?............................................................................................... 11
1.7.2 Why Does My Phone Fail to Send or Receive Multimedia Messages? How Do I Solve This Problem?
....................................................................................................................................................................... 11
1.7.3 Is There Any Restriction on File Size, Video Format, or Resolution When I Send a Multimedia
Message?........................................................................................................................................................12
1.8 Music..............................................................................................................................................................12
1.8.1 What Are the Meanings of Artists, Albums, Songs, and Playlists?.......................................................12
1.8.2 How Do I Create a Playlist?..................................................................................................................13
1.8.3 What Playing Modes Does My Phone Support?...................................................................................14
1.8.4 How Do I Play Songs in the Background, Quit Music, and View the Lyric When the Song Is Playing?
.......................................................................................................................................................................16

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1.8.5 How Do I Set the Dolby Sound Effect? ................................................................................................16
1.8.6 How Do I Import Audio or Video Files from a PC or USB Flash Drive to My Phone? How Do I
Export Audio or Video Files to a PC or USB Flash Drive? ...........................................................................18
1.9 Camera ...........................................................................................................................................................18
1.9.1 How Do I Import Images or Videos from a PC or USB Flash Drive to My Phone? How Do I Export
Images or Videos to a PC or USB Flash Drive?.............................................................................................18
1.9.2 My Phone Cannot Open Some Photos or Videos. Why? ......................................................................18
1.9.3 Where Are My Photos and Video Clips Saved? How Do I Change the Saving Location? ...................18
1.9.4 How Do I Edit Photos or Videos or Add Frames to Photos?.................................................................19
1.9.5 Does My Phone Support the HD Video (1080p)? What Frame Rate Does My Phone Support? ..........19
1.9.6 Can I Disable the Shutter Sound? .........................................................................................................19
1.10 Streaming Media ..........................................................................................................................................19
1.10.1 Will My Phone Stop Playing Streaming Media When a Call Comes In? If Yes, Will It Resume
Playing After the Call Is Ended?....................................................................................................................19
1.10.2 The Phone Cannot Play Some Streaming Media. Why?.....................................................................19
1.10.3 What Causes Poor Quality of Online Streaming Media Played on My Phone?..................................19
1.10.4 Does Playing Online Streaming Media Use the Phone Memory?.......................................................19
1.11 Bluetooth......................................................................................................................................................20
1.11.1 My Phone Cannot Be Discovered by Other Devices. Why? What Can I Do? ....................................20
1.11.2 What Files Can Be Transmitted Using Bluetooth?..............................................................................21
1.11.3 How Do I Share My Phone's Data Connection Using Bluetooth? ......................................................21
1.11.4 Can I Use Bluetooth to Synchronize Data with a Computer? .............................................................23
1.11.5 Can I Make Calls or Listen to Music Using a Bluetooth Headset?.....................................................23
1.11.6 What Is the Bluetooth Working Range?..............................................................................................23
1.11.7 My Phone Fails to Pair with Other Bluetooth Devices. Why?............................................................24
1.11.8 Can I Connect My Phone to a Computer and Access the Internet Using Bluetooth?..........................24
1.12 Email............................................................................................................................................................24
1.12.1 How Do I Set Up or Remove an Email Account? How Do I Send an Email? ....................................24
1.13 GPS Navigation............................................................................................................................................28
1.13.1 Does My Phone Support GPS? ...........................................................................................................28
1.13.2 How Can I Locate My Position or Use the Navigation Function Quickly? ........................................28
1.13.3 The Navigation Application on My Phone Cannot Receive Signals from GPS Satellites. What Can
I Do? ..............................................................................................................................................................29
1.13.4 When Used Indoor, My Phone Usually Fails to Locate My Position. When It Finally Locates My
Position, the Displayed Position Is Far from the Actual Position. Why? Does My Phone Support Voice
Navigation?....................................................................................................................................................29
2Common Settings ..........................................................................................................................30
2.1 How Do I Set Network Parameters? ..............................................................................................................30
2.2 How Do I Enable or Disable Data Services?..................................................................................................32
2.3 How Do I Use Wi-Fi?.....................................................................................................................................32
2.3.1 How Do I Use My Phone as a Wi-Fi Hotspot and Access the Internet from Another Device Using My
Phone's Mobile Data Connection?.................................................................................................................32
2.3.2 Does My Phone Support Wi-Fi? What Protocol Does It Support? .......................................................34

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2.3.3 My Phone Is Connected to a Wi-Fi Network but I Cannot Open Web Pages. Why?............................34
2.3.4 I Have Turned on My Phone's Wi-Fi, but It Cannot Detect Wi-Fi Signals from AWireless Router Like
Other Devices. What Can I Do?.....................................................................................................................34
2.3.5 How Do I Know Whether My Phone Is Using Its Mobile Data Connection or a Wi-Fi Connection to
Access the Internet? .......................................................................................................................................34
2.3.6 I Cannot Connect to a Wi-Fi Hotspot. Why? ........................................................................................35
2.3.7 How Do I Use My Phone as a Mobile Wi-Fi Hotspot and Access the Internet from Another Device
Using My Phone's Data Connection?.............................................................................................................35
2.3.8 Can I Access the Internet Using Wi-Fi from a Device with a Static IPAddress? .................................37
2.3.9 Can My Phone Be Associated with an AP at 5 GHz Frequency Band? ................................................37
2.3.10 How Can I Use the Wi-Fi Direct Function?........................................................................................37
2.4 Internet Access ...............................................................................................................................................38
2.4.1 How Do I Clear My Browser's Cache and Web History? .....................................................................38
2.4.2 Does My Browser Support Full-Screen Mode and Bookmarks? If Yes, How Do I Set Them? ............40
2.4.3 Can I Use My Email Account on a Web Page?.....................................................................................41
2.4.4 Can I Use My Online Banking Account on My Phone? .......................................................................41
2.4.5 How Do I Save an Image From a Web Page? .......................................................................................41
2.4.6 How Do I Set My Browser's Home Page?............................................................................................42
2.4.7 How Do I Save a Web Page for Offline Reading? ................................................................................44
2.4.8 How Do I Enable or Disable My Phone's Mobile Data Connection? ...................................................44
2.4.9 Can I Use My Phone to Access the Internet During a Call? .................................................................44
2.5 How Do I Set the Ringtone? ..........................................................................................................................44
2.5.1 How Do I Set the Ringtone and Message Tone? Do Notification Tones and Message Tones Conflict?44
2.6 Language and Keyboard.................................................................................................................................44
2.6.1 Does My Phone Support Text Input Using Handwriting or an Onscreen Keyboard? ...........................44
2.6.2 What Text Input Methods Does My Phone Support?............................................................................44
2.6.3 I Installed a New Text Input Method but Cannot Use It. Why?............................................................44
2.6.4 Does My Phone Support the Stroke Input Method?..............................................................................45
2.6.5 Can I Change the Font Size on My Phone's Screen? ............................................................................45
2.6.6 Does the Huawei Input Method Support Handwriting in Full-Screen Mode? ......................................45
2.7 Screen Lock....................................................................................................................................................45
2.7.1 How Do I Enable a Screen Lock that Must Be Unlocked Using a PIN? ..............................................45
2.7.2 How Do I Enable a Screen Lock that Must Be Unlocked Using a Pattern?..........................................45
2.7.3 How Many Times Can I Try the Screen Unlock Pattern Before My Phone Becomes Locked?............45
2.7.4 How Do I Lock and Unlock the Screen?...............................................................................................45
2.7.5 How Do I Add or Delete an Alarm?......................................................................................................46
2.8 eBook.............................................................................................................................................................46
2.8.1 Does My Phone Support eBook? What Is the Maximum Size for an eBook to Be Read on My Phone?
.......................................................................................................................................................................46
2.8.2 What Word Document Formats Does My Phone Support?...................................................................46
2.9 How Do I Use USB Tethering?......................................................................................................................46
2.9.1 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows XP?...........47

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2.9.2 How Do I Use USB Tethering If I Connect My Phone to a Computer Running Windows Vista or
Windows 7? ...................................................................................................................................................47
3Applications ...................................................................................................................................48
3.1 What Third-Party Applications Does My Phone Support?.............................................................................48
3.2 How Do I Obtain Third-Party Applications?..................................................................................................48
3.3 How Do I Install, Manage, and Uninstall Applications?................................................................................48
3.3.1 Installation.............................................................................................................................................48
3.3.2 Management..........................................................................................................................................49
3.3.3 Uninstallation........................................................................................................................................50
3.4 I Cannot Install an Application. Why? What Can I Do? ................................................................................50
3.5 APK................................................................................................................................................................50
3.5.1 How Do I Exit a Running Application? ................................................................................................50
3.6 How Do I Reduce the Power Consumption of Third-Party Applications?.....................................................51
3.7 Does My Phone Support Cloud Services?......................................................................................................51
4Others.............................................................................................................................................52
4.1 Cloud Drive....................................................................................................................................................52
4.1.1 What Advantages Does the Cloud Drive Have?....................................................................................52
4.2 Does My Phone Support HiSuite? How Do I Use HiSuite to Back Up or Upgrade My Phone? ...................52
4.2.1 Does My Phone Support HiSuite? ........................................................................................................52
4.2.2 How Do I Use HiSuite to Back Up or Upgrade My Phone?.................................................................52
4.3 DLNA.............................................................................................................................................................52
4.3.1 How Do I Use the DLNA Function?.....................................................................................................52
4.3.2 How Do I Add or Delete Shared Files and Folders? .............................................................................53
4.3.3 How Do I Open a Shared File from My Phone?...................................................................................57
4.3.4 How Do I Play a Media File for Another DLNA Device? ....................................................................57
4.3.5 How Do I Download a Media File?......................................................................................................58
4.3.6 How Do I Upload a Media File?...........................................................................................................58
4.3.7 What Advantages Does DLNA Have? ..................................................................................................58
4.4 Screen Lock....................................................................................................................................................58
4.4.1 How Do I Lock the Screen?..................................................................................................................58
4.4.2 How Do I Unlock the Screen? ..............................................................................................................59
4.5 Task Manager.................................................................................................................................................59
4.5.1 What Functions Does Task Manger Provide? .......................................................................................59
4.5.2 How Do I Open Task Manager?............................................................................................................59
4.5.3 What Does the Task Manager Screen Look Like? ................................................................................60
4.5.4 What Can I Do on the Task Manager Screen? ......................................................................................60
4.6 How Do I Check the Available Space on My Phone Memory and My microSD Card? ................................60
4.6.1 How Do I Check My Phone's Available RAM Space?..........................................................................61
4.7 What Data Can Be Backed Up on My Phone?...............................................................................................61
4.8 Basic Functions of Huawei Mate ...................................................................................................................62
4.8.1 How Do I Cut or Copy Files or Folders from the Phone Memory to a MicroSD Card?.......................62

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4.8.2 How Do I Save Battery Power? ............................................................................................................63
4.8.3 How Do I Reduce My Data Traffic?.....................................................................................................63
4.8.4 My Phone Runs Very Slowly. What Can I Do?.....................................................................................63
4.8.5 Can I Uninstall Applications Customized by My Service Provider? ....................................................63
4.8.6 My Customized Wallpaper Automatically Stretches. Why? .................................................................64
4.8.7 How Can My Phone Enter the Recovery Mode? How Do I Restore Factory Settings?........................64
4.8.8 How Do I Increase My Phone Memory Space?....................................................................................64
4.8.9 How Do I Disable Touch Sounds? ........................................................................................................64
4.8.10 My Screen Turns Off Automatically. How Do I Turn It On?..............................................................64
4.8.11 How Do I Adjust the screen Brightness?.............................................................................................64
4.8.12 Does My Phone Support the Key Backlight Power Saver? ................................................................64
4.8.13 How Do I Enable or Disable Airplane Mode? ....................................................................................64
4.8.14 How Do I Use My Phone as a USB Mass Storage Device?................................................................64
4.9 What Is My Phone's CPU Frequency? I Used Software to Check My Phone's CPU Frequency and Find That
It Is Different from the Nominal One. Why? .......................................................................................................65
4.10 Does My Phone Support FM Radio?............................................................................................................65
4.11 Are My Phone's Antennas Embedded?.........................................................................................................65
4.12 Does My Phone Support Theme or Dynamic Wallpapers? ..........................................................................65
4.13 Does My Phone Support Video Chat?..........................................................................................................65
4.14 How Do I Enter and Quit Safe Mode? .........................................................................................................65
4.15 I Cannot View Streaming Media. Why?.......................................................................................................66
4.16 Is My Phone's Touchscreen Capacitive or Resistive?...................................................................................68
4.17 When I Use My Phone as a Modem, What OSs Does My Phone Support?.................................................68
4.18 Does My Phone Support Virtual Private Networks? ....................................................................................68
4.19 Can I Take a Screenshot? If Yes, How?........................................................................................................69
4.20 How Do I Use the Face Unlock Function?...................................................................................................69
4.21 Can I Scan a 2-Dimensional Barcode with My Phone? ...............................................................................69
4.22 Does My Phone Support 3D Speed Up? ......................................................................................................69
5Hardware.......................................................................................................................................70
5.1 What Functions Does the Front Camera Support? .........................................................................................70
5.2 Which Types of Headsets Can Work with the Phone?....................................................................................70
5.3 Does the Phone Support HDMI, TV-OUT, and OTG?...................................................................................70
5.4 Is the SIM Card Associated with My Phone? Does My Phone Support Hot Swapping of microSD Cards and
SIM Cards? ..........................................................................................................................................................70
5.5 What Are Meanings of Indicators on My Phone? ..........................................................................................70
5.6 What Are the Material, Texture (Forested or Highlighted), and Color of the Phone Back Cover? Does the
Back Cover Prevent Fingerprints? What Is the Material of the Phone Frame?....................................................72
5.7 What Are Developer Options and Their Functions?.......................................................................................72
5.8 Does the Phone Support Time Synchronization? ...........................................................................................73
5.9 My Phone Is Delivered with a 2 ACharger. Can the Phone Use a 1 ACharger?...........................................73
5.10 Does My Phone Support International Roaming? Is Any Special Setting Required? ..................................73
6FAQs...............................................................................................................................................74

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6.1 What Are Features of Huawei Mate? .............................................................................................................74
6.2 How Do I Use AirSharing? ............................................................................................................................74
6.3 Glove Mode....................................................................................................................................................74
6.4 Ghost Hand (Phone Screen Failure)...............................................................................................................75
6.5 Error Operations Caused by the Phone Cover................................................................................................75
6.6 LCD................................................................................................................................................................75
6.7 SIM Card........................................................................................................................................................76
6.8 Charging.........................................................................................................................................................76
6.9 Common Software .........................................................................................................................................76
6.10 QQ................................................................................................................................ 错误！未定义书签。
6.11 APN..............................................................................................................................................................77
6.12 Does Low Power Volume Lead to Communication Failures?......................................................................77
6.13 Does My Phone Support a Gyroscope?........................................................................................................77
6.14 Does My Phone Have Embedded Navigation Software?.............................................................................77
6.15 Does Android 4.1 Support Face Unlock?.....................................................................................................77
6.16 What Accessories Are Delivered with Huawei Mate?..................................................................................77
6.17 What Customized Software is Installed on Huawei Mate? ..........................................................................77
6.18 Does My Phone Support Emotion UI?.........................................................................................................78
6.19 My Phone Enters the Fast Boot Mode. Why? How Does My Phone Quit the Mode?.................................78
6.20 High Temperature, Performance, and Power Consumption .........................................................................78

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1 Basics
1.1 Your Phone at a Glance

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1.2 Installation
NOTE
Huawei Mate does not support hot swap of the SD card.
1.3 Color Schemes
White (white front, silver frame, and white back cover)
Black (black front, silver frame, and black back cover)

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1.4 Home Screen
1.4.1 How Do I Add or Delete a Screen?
1. Touch and hold on any blank area on a screen. On the option menu that is displayed,
touch Thumbnails

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2. Touch the plus sign (+) to add a screen. A maximum of nine screens are supported.
3. Touch the cross (x) in the upper right corner of a blank screen to delete a screen.

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1.5 Contact
1.5.1 How Do I Create a Contact?
1.5.2 How Do I Import Contacts from or Export Contacts to the SIM
Card?
1.5.3 How Many Contacts Does My Phone Support?
The maximum number of contacts depends on the available phone memory.
1.5.4 How Do I Create a Contact Group?
By default, contacts are stored in the phone memory and SIM card. You can group contacts
stored in the phone memory rather than contacts stored in the SIM card.

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Three default groups have been created for grouping contacts stored in the phone memory.
You can hold on an existing group to rename it, or create another group. Then, you can touch
the plus sign (+) to add contacts to a group.
1.6 Text Messages
1.6.1 How Do I Send a Text/Multimedia Message?
Open Messaging. On the message editing screen, touch to attach a file to the message,
or touch and hold on a file to share it in a multimedia message.

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1.6.2 How Do I Change the Input Method When Editing a Message?
Touch the text box to display the keyboard, and drag the status bar downward to select an
input method.

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1.6.3 How Do I Forward a Text Message, Send a Text Message to
Multiple Recipients, or Save a Text Message as a Draft? How Many
Recipients Can I Send a Text Message to?
Forwarding a text message:
Hold on the text message to be forwarded, and touch the forward button on the displayed
option menu.
Sending a text message to multiple recipients:
In the To text box, enter multiple phone numbers, edit the text message and touch Send.
Alternatively, you can touch and add multiple contacts stored in the phone memory or
the SIM card.
Saving a text message as a draft:
Enter the text message and the recipient's phone number, and touch or .
The text message is automatically saved as a draft.A text message can be saved as a draft
only when the recipient is specified.
You can send a text message to a maximum of 100 recipients.

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1.6.4 How Do I Set the Message Ringtone and Vibration?
To set the message ringtone, touch Settings > Sound > Notification tone > Message.
To set the message vibration, touch Settings > Sound, touch Vibrate o set vibration for
incoming messages, and touch Vibration intensity to set vibration intensity.
1.6.5 How Many English Characters and Chinese Characters Are
Allowed in a Long Text Message?
A text message can contain a maximum of 160 English characters or 70 Chinese characters.
A long text message can contain a maximum of 10 text messages. If the message content is
longer than 10 text messages, the message will be automatically converted to a multimedia
message.
The preceding description is true only for China Unicom and Chinese markets. The number of
Chinese and English characters that can be contained in a long text message may vary
according to market requirements.
1.6.6 How Many Text Messages Can Be Saved on My Phone?
It depends on your phone's storage capacity. To check your phone's storage capacity, touch
Settings > Storage > Internal storage.
By default, a maximum of 500 text messages can be stored on a phone. The maximum
number of text messages can be changed as required.