Trouble Shooting your Combination Softener Unit
Problem: ishy or unpleasant odour is apparent in the treated water that is not present in the untreated water.
1. pH of the incoming water may be high. • This odo r may be apparent on start p and will
typically be red ced or eliminated after a co ple
service r ns and regenerations cycles of the
Combination Softener nit.
2. pH of the incoming water maybe high in
combination with chlorine present for
disinfection.
• The addition of chlorine along with high pH
typically increases the chances that an odo r will
be present in the treated water With the presence
of chlorine, it is nlikely odo r will be eliminated.
Chlorine can be removed thro gh the se of an
activated carbon filter, however it is highly
recommended that additional disinfection methods
be re-employed downstream of the Combination
Softener nit with Ultraviolet Sterilizers or
Chlorination P mps.
Problem: Combination Softener unit was removing colour from water, but then starts to show colour again
until regeneration. Then colour is removed again.
1. Capacity of Combination Softener nit is being over r n
and res lting in tannins not being removed near the end
of service r n.
• Decrease the gallons between service r ns to a
point where no colo red water is appearing
between one regeneration to the next.
Problem: Combination Softener unit was removing colour from water, but then starts to show colour earlier
and earlier into service run.
OR
Problem: Combination Softener unit was removing colour from water, but no longer seems to be effective.
1. Regeneration is not being performed adeq ately. • Check to see if salt is in brine tank. If no salt is
present, last regeneration(s) may have been done
witho t salt brine. Add salt to brine tank and
man ally regenerate Combination Softener nit ntil
after allowing brine to dil te in water for at least 4
ho rs.
• Check to see if brine tank is being refilled with
water properly at the end of the regeneration
cycle and/or if water is being drawn into the valve
d ring the brine draw cycle. Injector & Screen or
Brine Valve may be pl gged and req ire cleaning.
• Check to see that valve settings are correct.
2. Regeneration is not being performed at all. • Check gallonage setting between regenerations.
Capacity set may be too large.
• Check to see that meter is t rning and properly
connected via the meter cable to the timer.
• Check to ens re that Bypass Valve is not open
and bypassing the Combination Softener nit with
ntreated water.
3. Resin Media may be backwashing to drain. • Confirm backwash flow control is installed on drain
line and check that backwash flow control has not
been swapped for service line flow control.
• Monitor drain line d ring regeneration cycle and
check that no resin beads are exiting the
Combination Softener nit.
4. Combination Softener nit resin media may be fo led
with organics. Check resin vis ally to confirm.
• Try man ally regenerating Combination Softener
nit two or three times in a row. Allowing
approximately fo r (4) ho rs between regenerations
to allow salt brine to be sat rated.
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