IDTECH VIVOpay VP8800 User manual

VP8800
User Manual
Rev. C
June 12, 2017
ID TECH
10721 Walker Street, Cypress, CA 90630-4720; Tel: [phone]; Fax [phone]
www.idtechproducts.com

Copyright 2017 by International Technologies and Systems Corporation (ID TECH). All rights reserved.
ID TECH
10721 Walker Street
Cypress, CA 90630
USA
This document, as well as the hardware and software it describes, is furnished under license and may only be used
in accordance with the terms of such license. The content of this paper is furnished for informational use, subject
to change without notice, and not to be construed as a commitment by ID TECH. ID TECH assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,
mechanical, recorded, or any other method, or translated into another language or language form without the
express written consent of ID TECH. ID TECH is a registered trademark of International Technologies and
Systems Corporation. ViVOpay and Value through Innovation are trademarks of International Technologies and
Systems Corporation. Other trademarks are the property of the respective owner.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available" and the use of these
services and hardware are at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other
express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a
particular purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID TECH does
not warrant that the services or hardware will be uninterrupted, error-free, nor completely secure.

FCC Regulatory Compliance
Notices Class B Equipment
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. This device complies with part 15 of the FCC rules.
Operation is subject to two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications to the ViVOpay VP8800 not expressly approved by ID TECH could void the user's
authority to operate the ViVOpay VP8800.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following
conditions:
1. This device may not cause harmful interference and
2. This device must accept any interference received, including interference that may cause undesired operation
of the device.
Cautions and Warnings
Caution: The ViVOpay VP8800 should be mounted at least 1 foot (30 cm) away
from other ViVOpay VP8800. Can be adjusted based on lane setup.
Caution: Danger of Explosion if battery is incorrectly replaced. Replace only with
same or equivalent type recommended by the manufacturer. Discard used batteries
according to the manufacturer’s instructions.
Warning: Avoid close proximity to radio transmitters which may reduce the
capability of the reader.

ViVOpay 8800 User Guide
iv
Contents
CHAPTER 1: GETTING STARTED .................................................................................................................................................1
FEATURES ....................................................................................................................................................................................... 1
UNPACKING THE VIVOPAY VP8800 ..................................................................................................................................................... 2
CHAPTER 2: INSTALLING THE VIVOPAY VP8800 ...........................................................................................................................3
OVERVIEW...................................................................................................................................................................................... 3
SITE PLANNING ................................................................................................................................................................................ 3
PCI PED COMPLIANCE...................................................................................................................................................................... 3
VERIFYING PCI COMPLIANCE .............................................................................................................................................................. 3
RADIO FREQUENCY INTERFERENCE ....................................................................................................................................................... 5
INSTALLING THE VIVOPAY VP8800 ...................................................................................................................................................... 6
CONNECTING THE VIVOPAY VP8800................................................................................................................................................... 6
TESTING THE INSTALLATION................................................................................................................................................................. 9
CHAPTER 3: TROUBLESHOOTING AND MAINTENANCE ...........................................................................................................10
TROUBLESHOOTING ........................................................................................................................................................................ 10
ONBOARD DIAGNOSTICS ................................................................................................................................................................. 10
MAINTENANCE .............................................................................................................................................................................. 12
REPLACING THE STYLUS ................................................................................................................................................................... 12
UPGRADING THE FIRMWARE............................................................................................................................................................. 13
APPENDIX A: SPECIFICATIONS ................................................................................................................................................15
VIVOPAY VP8800 SPECIFICATIONS................................................................................................................................................... 15

ViVOpay VP8800 User Guide
1
Chapter 1: Getting Started
The ViVOpay VP8800 is an all-in-one card reader that can accommodate contact EMV, magstripe,
and contactless (NFC) payments, while offering PIN pad (chip-and-PIN) capability and electronic
signature capture. It is designed to integrate easily with existing POS systems and requires minimal
counter space at checkout stands.
The ViVOpay VP8800 is a PCI - certified, SRED-compliant counter-top reader featuring RS-232
(serial), Ethernet, and USB 2.0 communications to POS systems.
The ViVOpay VP8800 includes support for the following contactless payment applications:
Support for Apple Pay, including VAS protocol
Support for Google Android Pay/SmartTap
Support for Samsung Pay
Support for Mifare cards:
oMifare classic
oMifare Ultralight
oMifare DESFire EV1
Support for Secure SoftSAM(s)
Support for Payment Card Brands:
oVISA – VCPS MSD, qVSDC
oMasterCard – MCL
oAMEX – Expresspay
oDiscover –DPAS
oInterac flash
oJCB
oChina Union Pay(International)
This document assumes that users are familiar with their host POS systems and all related functions.
Features
The following features are supported:
•PCI 4.1 certified
•SRED (Secure Reading and Exchange of Data) compliant, with tamper detection and
fulltime encryption*
•ANSI X.9-24 DUKPT key management
•ISO14443 type A/B and Mifare based contactless payment transactions
•ISO 18092 support for peer-to-peer NFC devices and smartphones
•Support for contactless transactions via NFC devices
•PIN entry for PIN/debit and chip-and-PIN transactions
•Magnetic stripe card transactions
•Electronic signature capture
•Three SAM card slots provided
•One SD card slot provided
•RJ-45 cable and Ethernet support
*Note that for encryption to be enabled, the VP8800 must be key-injected. ID TECH is a certified
Key Injection Facility. Contact your ID TECH representative for details.

ViVOpay VP8800 User Guide
2
Getting Started
Unpacking the ViVOpay VP8800
The ViVOpay VP8800 requires a data cable and a5VDC1.2A powersupply if the data cable is not of
the type that supplies power. Data cable and power supply arenot included withthe ViVOpay
VP8800 and should be purchased separately from ID TECH. Verify thatyou have all the required
components for theinstallation.
VP8800 (P/N:IDPP-138)
Data cable (varies by POS and length)
•Serial Data Cable (P/N 80143236-001)
•USB Data Cable (P/N 80143234-001)
•USB and RJ-45 Data Cable (P/N 80143235-001)
-
These cables are recommended and approved by
ViVOpay to comply with FCC rules and regulations.
Power supply, if required
(P/N AC0005R-3B or Powertron PA1008-050), 5V 1.2
A (6W)
This power supply is recommended and approved by
ViVOpay to comply with FCC rules and regulations.
Youmayalso
need thefollowing:
•Additional SAM card
•Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03)
•Magnetic stripe test card
The ViVOpay data cables and power supply are specifically designed to meet FCC requirements. If
youare using other cables or power supply, you must install ferrites available from ViVOpay. For
your free ferrite core kit with installation instructions, please contact ViVOpay support.

ViVOpay VP8800 User Guide
3
Chapter 2: Installing the ViVOpay VP8800
Overview
Before you connect and mount the ViVOpay VP8800, you should plan the installation to conform to
PCI 4.1 requirements and minimize radio frequency interference. Once you have determined the
location and mounting of the ViVOpay VP8800, youcan connect it to power andthe POS terminal.
Finally, you should testthe ViVOpay VP8800 to make sure the installation is successful.
Site Planning Two
environmental considerations affect howyou install the ViVOpay VP8800. PCI certification
has specific restrictions onhowthe reader is positioned to prevent PIN theft. You should also
consider objects and devices near the reader thatmay affect the performance of the contactless
radio frequency antenna.
PCI PED Compliance
The ViVOpay VP8800 is a PCI 4.1 certified PIN/Debit payment device. PCI 4.1 certification requires
that sufficient protection be provided to ensure that entering a PIN number CANNOT be viewed by a
third party (such as another customer standing nearby, the cashier, or a security camera).
The ViVOpay VP8800 has design elements, such as a recessed keypad, that meet some of
these requirements. However, to fully implement PCI4.1, make sure you consider the
following.
1. The ViVOpay VP8800 must be in a location that will NOT force a customer to enter a PIN
that can be viewed by a third party (for example, a customer must tilt or rotate the device
for better accessibility due to objects blocking a card swipe).
2. If the ViVOpay VP8800 is elevated on a mounting stand, shielding must be provided on
the mount to prevent a PIN being viewed by a third party.
3. If the ViVOpay VP8800 is mounted on a countertop, additionalshielding (which can include
other devices such as a cash register as long as conditions in (1) above are met) must be
provided to ensure that the PIN cannot be viewed by a third party (including cashier and
security camera).
WARNING: PCI requires that the device be mounted so that manual PIN entry cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the store owner may be responsible for any losses
incurred by the customer if it can be determined that the customer’s PIN was stolen at
this location.
Verifying PCI Compliance
Before completing the installation, you must verify the ViVOpay VP8800 is positioned sothatthe
PIN entry is not visible to other customers, the cashier behind the counter, orvideo surveillance
cameras. If PIN entry is visible, the ViVOpay VP8800 must be repositioned or shielding added until
PINentry cannot be observed.
These tests usually require at least two people—one to simulate entering thePIN while theother
attempts to view thekeypad.

ViVOpay VP8800 User Guide
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ViVOpay VP8800 User Guide
5
Installing the ViVOpay VP8800
ESS
Can AnotherCustomerView the PIN?
While one person stands at the ViVOpay VP8800 with their hand positioned to enter the PIN, the
other tester should tryto observe the keypad from behind and beside thefirstperson.
Can the Cashier View the PIN?
While one person stands at the ViVOpay VP8800 with their hand positioned to enter the PIN, the
other tester should stand behind the counter and try to observe the PIN keypad. The second tester
should move around a littleto seeif there is a position where theycan observe PINentry.
Can the Video Camera View the PIN?
While one person stands at the ViVOpay VP8800 with their hand positioned to enter the PIN, the
other tester should observe what is being recorded by any video camera with a view of the ViVOpay
VP8800 . Thismay require playing back a recording to seeif PIN entry is visible. If the video
camera is moveable, the second person should move the video camera to determine if thereis a
position where PIN entry canbe observed.
Retesting Requirements
If PIN entry onthe ViVOpay VP8800 is observable in anyof the above tests, you must reposition
the ViVOpay VP8800 and completely retest all locations to verify thatPIN entry is not visible.
Consider placing a display to block observation from thatposition.
Repositioning the ViVOpay VP8800 to block observance of PIN entry at one location may expose
PIN entry to observation at another location. PCI requires thatyou reposition the ViVOpay VP8800
and retest untilPIN entry is secure from observation.
Radio Frequency Interference
To
perform contactless transactions, the ViVOpay VP8800 uses a radio frequency antenna. The
range (reading distance) and performance of the reader can be affected by other radio frequency
emitters and proximity tometal.
Forbest performance, adhere to the following guidelines:
•Do not position the ViVOpay VP8800 closer than 1 foot (30 cm) to other
RF-emitting devices. Some environments may require greater separation distances.
•Avoid placing the ViVOpay VP8800 near large metal objects.
•Do not position the ViVOpay VP8800 near radio transmitters.

ViVOpay VP8800 User Guide
6
Installing the ViVOpay VP8800
ESS
Installing the ViVOpay VP8800
This section describes howto install the ViVOpay VP8800. The basic steps are:
•Connect to power and POS
•Mount if required
•Test the installation
Connecting the ViVOpay VP8800
Accessing the Connectors
The
ViVOpay VP8800 connectors are beneath a cover on the bottom of thereader.
To access the connectors
1. Turn over the ViVOpay VP8800 so that the connector cover is visible.
2. Open the connector cover.

ViVOpay VP8800 User Guide
7
Installing the ViVOpay VP8800
ESS
3. Insert the data cable into the HDMI connector and route the cable through the recesses
provided.
4. Close the cover
5. Turn the ViVOpay VP8800 keypad right side up.
6. Place the stylus in the holder along the side of the ViVOpay VP8800.
7. Attach the data cable from the ViVOpay VP8800 to the appropriate port on the POS.
8. Plug in the power supply. The left LED illuminates.

ViVOpay VP8800 User Guide
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Installing the ViVOpay VP8800
ESS
NOTE: The ViVOpay VP8800 may take up to 30 seconds to finish booting.
The ViVOpay VP8800 displays the opening set of screens before it displays the Welcome screen.
The opening screens include:
•ViVOpay logo screen
•Copyright screen
•Firmware version screen
It
should then display Welcome or Please present card or similar wording, depending upon the
POS application.
If the unit fails to power up, try reseating the power connector (or change toa different power outlet).
If theunitstillfailsto power up,try replacing the power supply. If theunitstillfailsto power up,and
the power supply is definitely good, contact your local support representative. Formore
troubleshooting information, see “Troubleshooting” on page 9.

ViVOpay VP8800 User Guide
9
Installing the ViVOpay VP8800
ESS
Testing the Installation
After you have completed the installation and have checked for PCI4.1 conformance, runthe
Onboard Diagnostic program as described in “Onboard Diagnostics” on page10. Then check that
the ViVOpay VP8800 andthe POS are communicating correctly by performing a sample
transaction. The following test assumes thatthe host POS is already programmed to
communicate withthe ViVOpay VP8800.
Transaction Test
The
exact wording that appears onthe ViVOpay VP8800 depends on the POS application. Consult
the documentation for your POS (or payment app) for details.
To test a transaction
1. Begin a transaction on the POS. Presenta
card/fob/phone in close proximityto the
reader, or swipe a magneticstripe card.
3. A single beep and LED flash indicates that the card has been validated. The ViVOpay
VP8800 may display Processing or similar wording while the transaction is
being processed.
4. If the POS software requires a PIN entry, you will see Please enter PIN. Use the keypad
to enter the PIN.
5. If the POS application requires a signature, you will see Please sign below. Use the
stylus to enter your signature on the touch screen.
6. A receipt is printed by the POS with the purchase amount. The ViVOpayVP8800 may
show Thank You or similar wording for a successful transaction.

10
Chapter 3: Troubleshooting and Maintenance
Troubleshooting
The ViVOpay VP8800 is designed for reliability and ease of troubleshooting. The components that
may require troubleshooting include the power supply, the reader, andthe data cable.
Symptom
Possible Cause
Probable Cause and Remedy
General Issues
Reader does not
appear to be powered
on—no LEDs lit, no
LCD display.
•Reader not powered on.
•Incorrect power supply used.
•Check cable connections.
•Verify that power is on and correct
voltage and current are present.
•Replace the power supply.
•Verify that power cable plug is fully
inserted.
•Replace the power supply.
•Replace the reader.
Reading Cards/Fobs/Phones
LEDs do not light and
beeper is not audible
when card/fob/phone is
presented.
•Card/fob/phone not
properly presented.
•Metal or RF interference.
•Wrong Firmware issue
(contact your local support
representative).
•Reader not powered on or
incorrect voltage.
•Incorrect power supply used.
•Unsupported card/fob/phone
used.
•Present card/fob/phone closer to
the reader and ensure it’s parallel
to the reader touch screen.
•Verify that the card/fob/phone is
valid/current.
•Test with “ViVOcard Contactless Test
Card”
P/N241-0015-03.
•Try a different card/fob/phone.
•Verify that the unit is not near any
large metal objects.
•Verify that correct firmware is
loaded (local support
representative only).
•Verify that power is on and correct
voltage and current are present.
•Verify that power cable plug is fully
inserted.
•Replace the reader.
Some cards/fobs/phones
read, but not all.
•Wrong firmware (contact
your local support
representative).
•Possible bad card/fob/phone.
•Unsupported card used.
•Verify that correct firmware is
loaded on reader (local support
representative only).
•Check to see if card/fob/phone is
damaged.
•Try a different card/fob/phone.
On power-up, display
sticks on firmware
version.
SAM card isn’t seated properly.
Remove power from unit, remove back
cover and reseat SAM card. If unsure,
contact ViVOpay Support for
assistance.

Troubleshootingand Maintenance
10
Symptom
Possible Cause
Probable Cause and Remedy
Communication to POS/ECR
No data is received, or
data is garbled.
•Faulty or incorrect cable
connections.
•Unsupported card used.
•Contactless application
is not installed on
terminal (for serial
connections only).
•Magstripe card not swiped
correctly.
•Magstripe card not level
during card swipe.
•The POS application is not
using the correct
communications parameters.
•Check that the cable connection is
secure and in the correct port on the
POS/ECR.
•Check that the POS/ECR has the
correct software application to accept
data from the contactless reader (may
need assistance from the POS vendor).
•Try a different card/fob/phone or
magstripe card if testing the
magstripe reader.
•If testing with the magstripe card, try
turning the card around; make sure
that the card is level during the card
swipe.
•Contact the payment processor
for an application upgrade.
•Check that the cable is correctly
attached to the back of the ViVOpay
VP8800
•Check the POS application.
Onboard Diagnostics
Onboard diagnostics (OBD) are available to test the following components of the
ViVOpay VP8800.
Test
Possible Results
LCDTest
Pass/Fail
TouchScreen Test
Pass/Fail
Keypad Test
Pass/Fail 1234567890<cancel><backspace><enter>* #
LEDs Test
Pass/Fail virtual leds MSR ICC Keypad backlight
Tone Test
Pass/Fail
Magstripe Test
Pass Tracks 1 or 2 or 3/Fail
RFID Test
Pass Type A or B/Fail
ICC Test
Pass T = 0 or T = 1/Fail
Ethernet Test
Pass/Fail
SAMs Test
Pass SAM1 SAM2 SAM3/Fail
Accessing the Onboard Diagnostic Tests
To enter the onboard diagnostics
1. Power off the ViVOpay VP8800 by removing the power supply from the power receptacle.
2. Plug the power supply back into the power receptacle.

Troubleshootingand Maintenance
11
3. After applying power. Please press key "1" and then press press key "#" within 3 sec after
LCD display "Welcome".If youinputcorrectly,The ViVOpay AR Diagnostics will appears on
the screen and prompt alarm will sound.
The menu first page as below:
ViVOpay AR Diagnostics
0 Test Results Summary
1 Test All
2 LCD
3 Touch Screen
4 Keypad
5 LEDs
6 Tone
7 Magstripe
8 RFID and Antenna
9 ICC
O: Next Page X: Exit
The menu second page as below:
ViVOpay AR Diagnostics
0 Ethernet
1 SAMs
<: Prev Page X: Exit

Troubleshootingand Maintenance
12
Maintenance
The ViVOpay VP8800 contains no user-serviceable parts within its enclosure. Do not open the
ViVOpay
VP8800 main enclosure.
WARNING: Attempting to open the ViVOpay VP8800 enclosure will trigger PCI
security measures and the unit will stop functioning even after reassembly,
necessitating its return to the factory.
Youcan
replace the stylus without violating PCI security measures. Youcanalso upgrade the
ViVOpay VP8800firmware if required.
Replacing the Stylus
It is
important thatonlythe stylus be used for writing onthe touch screen. If the stylus is lostor the
lanyard broken, you can obtain a replacement from your ViVOpay VP8800 distributor
To replace the stylus
1. Turn the ViVOpay VP8800 upside down and unscrew the screw for the tether wire of
stylus.
2. Replace the old stylus with the new one. Then fasten the screw.
3. Turn the ViVOpay VP8800 back and place the new stylus in its holder.

Troubleshootingand Maintenance
13
Upgrading the Firmware
You can upgrade the firmware of the ViVOpay VP8800 if required for your application. You will
need the following from your ViVOpay VP8800distributor:
•New ViVOpay firmware
•ViVOpay download utility
•USB data cable
Youalso need a PCwitha USB port. ThePC will likely already have the required USB driver
HID.DLL file. If not,it is available for download from Microsoft’s website.
To upgrade the firmware
1 Copy the firmware image and ViVOpay download utility to the PC you are using for
the upgrade.
2 Connect the USB data cable to the ViVOpay VP8800 and PC (see “Connecting
Power, Stylus, and Data Cables”on page 6).
3 Double click the ViVOpay download utility icon or .exe to start the utility.
4 Power on the ViVOpay VP8800. The bootloader version will appear.
5 According to the image type to click the corresponding bottom.
5.1 Click Download Bootloader to download bootloader.
5.2 Click Download Image to download firmware.
6 When prompted, locate and select the bootloader or firmware image to download
and click OK.
7 When the download is complete, disconnect the ViVOpay VP8800 from the PC and
power. The new bootloader or firmware will be active next time you apply power to
the ViVOpay VP8800.
8 Reconnect power.

ViVOpayVP8800 User Guide
15
Appendix A: Specifications
ViVOpay VP8800 Specifications
.
RF Interface
Frequency
13.56 MHz
Standard
ISO 14443 Type A&B, Mifare, ISO 18092
Readingdistance
MAX 4cm
Physical
Length
175 mm
Width
95 mm maximum
Depth
58 mm maximum
Weight
0.4Kg
Storage
128 MB RAM + 64MB Flash + 32GB of Micro-
SD, with 3 SAM slots
Environmental
Operating Temp.
0 to 55° C (32 to 131° F)
Storage Temp.
-25 to 65° C (-13 to 149° F)
Relative Humidity
10 to 95% non-condensing
Operating Environment
Indoor only
Power
Voltage
5 VDC regulated, +/- 10%
Consumption
6 W maximum
Power supply
The VP8800 shall be powered by an external
power source (P/N AC005R)
(power-pack AC 85-265)
Touch Screen
LCD
Capacitive 3.5” TN TFT Backlit Color Display
Signature Capture
Yes
Resolution
HVGA 480X320 Pixels
Glass Hardness Rating
7H
Power supply
The VP8800 is powered by an external 5VDC
power source (P/N AC005R)
(power-pack AC 85-265)

ViVOpayVP8800 User Guide
15
Glossary
Electronic Cash Register (ECR)
The combination of a traditional cash register and a POS terminal, often PC-based.
ExpressPay from American Express
American Express contactless payment product that utilizes contactless technology.
Firmware
Fob
Software that is embedded in a hardware device that allows reading and executing the
software, but does not allow modification, e.g., writing or deleting data by an end user.
Example: Firmware is a computer program in a read-only memory (ROM) integrated circuit
chip. A hardware configuration is usually used to represent the software.
Example: Firmware is a program embedded in an erasable programmable read-only memory
(EPROM) chip, which program may be modified by special external hardware, but not by an
application program.
A key chain device or other non-standard credit card sized form factor that has an embedded
radio frequency (RF) chip.
MasterCard PayPass
MasterCard's contactless payment product that utilizes contactless technology.
NFC
NFC Phone
PCI 4.1
Near Field Communications.
Near Field Communications (NFC) phone. A technology that enables communication between a
secure element in a mobile device and a contactless reader to make credit/debit payments.
Also see UICC.
The Payment Card Industry Security Standards Council (PCI SSC) mission is to enhance
payment account data security. PCI 4.1 is a set of standards created by PCI SSC to increase
the security of card data.
Point of Sale (POS)
Refers to terminals used in retail stores with a magnetic stripe reader, keyboard, display and
autodialer modem or IP connection, connected to the telephone/internet network and used for
on-line credit/debit authorization. Can also be connected to a host computer, which handles all
transaction processing including item price look-up, data collection, and credit/debit
authorization.
Proximity Payments
Payment method utilizing contactless technology such as RF, Infrared (IrDA), or Near Field
Communications (NFC).
Radio Frequency (RF)
Any frequency that corresponds to radio signals, including those used by cellular telephones
and wireless networks.
RF Reader
The Point of Sale device that receives the RF transmission from a card, fob or NFC phone.
Visa Contactless
Visa's contactless payment product that utilizes contactless technology.
Symbol Explanations:
EMV Contactless Symbol