PAX S300 User manual

One Blue Hill Plaza, 16th Floor, PO Box 1546
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
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PAX S300 EMV Certified PINpad with
Heartland Payment Processing
pcAmerica now supports payment processing with EMV chip enabled cards through the PAX
S300 EMV PINpad device. This document provides step-by-step instructions on set up and usage
of the PAX S300 with Cash Register Express.
Note: The PAX S300 requires Cash Register Express version 12.70021 or higher to work and version
12.70110 or higher for serial communications support. The device must have settings pre-configured and
installed by your payment processor prior to integration with CRE.

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Table of Contents
Installing the Hardware for standalone TCP/IP
Location of the built-in Stylus
Installing the Hardware for TCP/IP and Serial connections
Installing the Hardware for TCP/IP and Serial with the C2G USB adapter
Installing and configuring the C2G USB adapter and driver
Configuring the Communications Port for standalone TCP/IP connections
Configuring the PAX with a Static IP Address (required for standalone TCP/IP connection)
Configuring the Communications Port for a Serial connection
Setting the Debit Prompt to OFF
Enabling Cash Back
Enabling Contactless payments
Configuring the PAX S300 in CRE to accept Credit/Debit payments
Configuring the PAX S300 in CRE to accept EBT payments
Performing a Credit Card sale using an EMV enabled card
Performing a Credit Card sale using the Contactless enabled card
Performing a Debit Card sale
Performing an EBT Food Stamp sale
Performing an EBT Cash sale with Cash Back
Performing a Manual Entry Sale
Performing a Settlement/Batch Close and Setting up Auto Settlement
Receiving Software Updates on the PAX S300
Getting the IP, Subnet Mask, Gateway IP, and DNS IP
Important Notes –Please Read!
CRE must be on version 12.70021 or higher to use the PAX device and 12.70110 or higher for
serial communications support.
Only Heartland payment processing is currently certified and supported for this device.
Each PAX device needs its own wired internet connection (unique IP address). It cannot use the
same internet cable connected to the PC. Prior to installation, make sure there are enough
additional internet connections for each PAX device you will be installing.
Each register running card transactions must have its own PAX device; PAX devices may not be
shared among registers.
Credit card settlements must be done in CRE on every station where a PAX device is connected.
The PAX device must have settings pre-configured and installed by your payment processor prior
to integration with CRE.
Auto-settlement is NOT recommended if taking tips on the PAX.

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Installing the PAX hardware connections (3 configuration options supported)
Important: Every register processing card transactions MUST have its own PAX unit. Also,
settlements need to be run through CRE on each register a PAX unit is connected and processing
card transactions.
Standalone TCP/IP connection
1. Remove the back cover from
the PINpad and locate the 14-
pin connector.
2. Locate the included
data/power cable and attach
the single end to the 14-pin
connector on the PINpad
device.

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3. Here is what the connection
should look like.
4. Locate the included DC power
adapter.
5. Connect one end to your
outlet/surge protector and
connect the other end to the
data/power cable.

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6. Connect an Ethernet cable
(with internet) to the port on
the data/power cable that
says “LAN”. (The other 2
connections are not used.)
7. This is what your set up should
look like when everything is
properly connected.
8. Replace the back cover making
sure to properly align the
cable grommet into the
channel.

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Location of the built-in stylus
The stylus can be found inserted
horizontally on the top right of the
PAX.

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TCP/IP connection and 9-pin serial connection (COM1 or COM2 only)
1. Locate the cable with a 9-hole
serial connector and an RJ-11
connector that was included
with the PAX device.
2. Attach the RJ-11 connector to
the COM1 RS232 port. If you
have an interface cable with
colored tips it is the BLUE
connector, otherwise attach it
to the RS232 port that is
closest to the power adapter
input.
Note: If COM1 is not available
on the PC, use COM2 –middle
connector, Yellow (if colored).
3. This is what your connections
should look like when
everything is properly
installed.

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TCP/IP connection and 9-pin serial connection with C2G Serial to USB adapter
1. Locate the Cables to Go serial
to USB adapter; Model:
26886; UPC-A: 757120268864.
2. Connect the 9-pin adapter to
the 9-hole adapter on the
Serial cable.
3. This is what your set up should
look like when everything is
properly connected.
Make sure to install the
PL2303 Prolific Driver prior to
connecting the USB interface
to the PC.

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Download the serial to USB adapter from the link below:
http://download2.pcamerica.com/drivers/Pinpad/PAX/PL2303_Prolific_DriverInstaller_v10518.z
ip
1. Right-click on the
PL2303_Prolific_DriverInstalle
r_v10518.zip file you
downloaded and select the
option to Extract All….
2. Click on Extract.
3. Right click on the
PL2303_Prolific_DriverInstalle
r_v10518.exe and select Run
as administrator.

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4. Click on Next.
5. Click on Finish.
6. In Windows Explorer, right-
click on This PC and select
Manage.
(On older versions of Windows
it may be called Computer or
My Computer.)

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7. Click on Device Manager,
expand the Ports (COM & LPT)
branch, then right-click on
Prolific USB-to-Serial Comm
Port (COM*) and select
Properties.
8. The PAX only supports serial
communications on COM1 or
COM2, so you will need to
change the port to match.
Select the Port Settings tab,
then click on Advanced… .

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9. Click on the COM Port
Number drop down
10. and change the setting to
COM1 (or COM2); click OK to
save the changes, then close
the Computer Management
window.

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Configuring the PAX communication port for TCP/IP only (no serial connection)
Communication between the PAX, PC, and payment processing done over TCP/IP.
1. Tap on the onscreen Menu
button.
2. Enter the default password
“916860”then press the green
key on the key pad.
If the default password does not
work, you will need to contact your
payment processor for assistance.

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3. Tap on the down arrow to
access additional selections.
4. Tap on Communication or
press 2 on the keypad.

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5. Enter the default password
“916860” then press the green
key on the key pad.
If the default password does not
work, you will need to contact your
payment processor for assistance.
6. Tap on the down arrow to
access additional selections.

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7. Tap on ECR Comm. Type or
press 4on the keypad.
8. Tap on Ethernet or press 4on
the keypad.

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9. Confirm the Communication
Port is set to 10009 and make
a note of this. We will need to
enter this information into
CRE later on.
Press the green key with the
arrow.
10. Tap on TCP/IP or press 1on
the keypad.
Tap the BACK button or hit the
red key until you are back at
the INSERT/SWIPE ANYTIME
screen.

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Configuring the PAX with a Static IP Address (Standalone TCP/IP connection only)
The PAX S300 will come with DHCP configured so it can pull an IP address from your network
automatically. We will need to set the device with a static IP which will then be used when
configuring settings in CRE.
1. Tap on the on screen Menu
button.
2. Enter the default password
“916860” then press the green
key on the key pad.
If the default password does not
work, you will need to contact your
payment processor for assistance.

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3. Tap on the down arrow to
access additional selections.
4. Tap on Communication or
press 2 on the keypad.

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5. Enter the default password
“916860” then press the green
key on the key pad.
If the default password does not
work, you will need to contact your
payment processor for assistance.
6. Tap on the down arrow to
access additional selections.