IDTECH ViVOpay Vend 3 User manual

Part Number: 631-0087-00
ViVOpay
®
iris VRX,User Guide
Revision 1.0
ID TECH
10721 Walker Street
Cypress, CA 90630
United States [phone]
URL: http://www.idtechproducts.com

Copyright© 2012, ID TECH® Inc. All rights reserved.
ID TECH
10721 Walker Street
Cypress, CA 90630
United States
Written and designed at ID TECH, Inc.
This document, as well as the hardware and software it describes, is furnished under license and may only be used
in accordance with the terms of such license. The content of this paper is furnished for informational use, subject to
change without notice, and not to be construed as a commitment by ID TECH, Inc. ID TECH, Inc. assumes no
responsibility or liability for any errors or inaccuracies that may appear in this document.
Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,
mechanical, recorded, or any other method, or translated into another language or language form without the
express written consent of ID TECH, Inc.. Other trademarks are the property of the respective owner.
Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these ser-
vices and hardware is at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other
express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular
purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID TECH does not war-
rant that the services or hardware will be uninterrupted, error-free, or completely secure.
June 2012

ViVOpay Vend 3 User Guide
1
Table of Contents
Chapter 1
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Unpacking the ViVOpay Vend 3, iris VRX.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Chapter 2
Installing the ViVOpay Vend 3, iris VRX . . . . . . . . .. . . . . . . . . . . . . . . . . 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
SitePlanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI PED Compliance with the PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . 3
PCI Compliance Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Radio Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
User Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installing the ViVOpay Vend 3, iris VRX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connector and SAM Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Install a SAM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Connect Data and Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Connect Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Connect PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
External Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Internal Mount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Testing theInstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Chapter 3
Troubleshooting and Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Onboard Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Accessing the OBD Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Test Results Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Test All . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
LCD Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Touch Screen Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Keypad Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
LED Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Tone Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Magstripe Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

ViVOpay Vend 3 User Guide
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RFID and Antenna Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Security Elements Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Contact Interface Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Upgrading the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Appendix A
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
ViVOpay Vend 3, iris VRXSpecifications. . . . . .. . . . . . . . . . . . . . . . . . . . . .21
Lithium Battery Warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Regulatory Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
FCC Part 15 Class B Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
FCC Information for User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Industry Canada Information for User . . . . . . . . . . . . . . . . . . . . . . . . 22

ViVOpay Vend 3 User Guide
1
Chapter 1
Getting Started
Overview
The ViVOpay Vend 3 seamlessly integrates with existing vending systems andfitsinto a standard bill
changer opening. The ViVOpay Vend 3 is a PCI-certified unattended NFC contactless reader with
integrated display, MSR, function keys, contact card reader, and optional PIN pad connectivity. This
device features serial RS-232 and USB 2.0 communications to POS systems as well asanEthernet
port. The ViVOpay Vend 3 complies with ISO/IEC 18092 and supports thefull peer-to-peer NFC
feature set.
ViVOpay Vend 3 is certified for the following contactless payment applications:
• PayPass ISO/IEC 144443
• MasterCard PayPass Magstripe v3.3
• Visa payWave MSD v2.0.2
• American Express, ExpressPay v1.0
• Google Wallet
• Discover Zip v1.0
• Mifare ePurse (Passthrough)
• ViVOcard 1 and 2
ViVOpay Vend 3 alsofully supports magnetic stripe applications andcan support debit/credit PIN
transaction through the optional PINpadconnectivity.
This document assumes that users are familiar with their host POS systems and vending machines.
Features
The following features aresupported:
• PCI certified
• ISO14443 type A/B and Mifare based contactless payment transactions
• ISO 18092 support for peer-to-peer NFC devices and smartphones
• PIN entry for PIN debit transactions (optional)
• Three-track magnetic stripe card transactions
• One SoftSAM and three SAM card slots
• Contact card slot
• 10 Base-T Ethernet port
• PIN pad port
Options
The following options areavailable:
• PIN pad

ViVOpay Vend 3 User Guide
2
Getting Started
Unpacking the ViVOpay Vend 3, iris VRX
The ViVOpay Vend 3,iris VRX requires a data cable and a power supply. Verify that you have all the
required components for theinstallation.
ViVOpay Vend 3, iris VRX (P/N 540-0717-XX*)
*XX designates variations of the base model.
Data and Power cables (varies by length)
• Serial Data Cable (P/N 220-2467-XX*)
• USB Data Cable (P/N 220-2466-XX*)
These cables are recommended and approved by
ID TECH to comply with FCC rules and regulations.
*XX designates cable length.
Power supply
• US/North America (P/N 140-2035-00)
• Europe (P/N 140-2035-01)
• United Kingdom (P/N 140-2035-02)
• Australia (P/N 140-2035-03)
This power supply is recommended and approved
by ID TECH to comply with FCC rules and
regulations.
Youmayalso
need thefollowing:
• Four M3 screws
If
you want to secure the reader toa surface, you need four M3 screws of the appropriate length
(notsupplied).
• Contactless test card (ViVOcard Contactless Test Card P/N 241-0015-03)
The ViVOtech data cables and power supply are specifically designed to meet FCC requirements. If
youare
using other cables or power supply, you maybe required to install ferrites. For your free
ferrite core kit with installation instructions, please contact ViVOtech support.
Accessories
The following accessories are available for the ViVOpay Vend 3.
Part Number
Description
520-XXXX-XX PIN pad

ViVOpay Vend 3 User Guide
3
Chapter 2
Installing the ViVOpay Vend 3
Overview
Before you connect and mount the ViVOpay Vend 3, iris VRX you should planthe installation to
conform to PCI requirements and minimize radio frequency interference. Once you have
determined
the location and mounting of the ViVOpay Vend 3, iris VRX, you can connect it to
power andthe POS terminal. Finally, you should test ViVOpay Vend 3, iris VRX to make sure the
installation is successful.
Site Planning
Several environmental considerations affect howyou install the ViVOpay Vend 3, iris VRX. If you
areusing thePINpad
option, PCI certification has specific restrictions onhowthe PINpadis
positioned to prevent PIN theft. You should also consider objects and devices near the reader that
may affect
the performance of the contactless radio frequency antenna.
PCI PED Compliance with the PIN Pad
The
ViVOpay Vend 3, iris VRX is a PCI certified payment device. When it is used in conjunction
witha PIN pad, PCI certification requires that sufficient protection be provided to ensure that
entering a PIN number CANNOT be viewed bya third party (such as another customer standing
nearby
or a security camera).
Tofully
implement PCI make sure you consider thefollowing.
1. The
ViVOpay Vend 3, iris VRX pad must be in a location that will NOT force a customer to
enter a PIN that can be viewed by a third party.
2. If the
ViVOpay Vend 3, iris VRX PIN pad is in view of a security camera, shielding must be
provided to prevent a PIN being viewed by a third party observing the camera monitor.
WARNING: PCI requires that the device be mounted so that the PIN entry cannot be
observed by a third party (such as another customer standing in line, the cashier at the
counter, or a security camera mounted in the ceiling to observe the cash register area). If
the PIN entry can be observed, the vending machine owner may be responsible for any
losses incurred by the customer if it can be determined that the customer’s PIN was stolen
at that location.
PCI Compliance Guidelines
Before completing the installation, you must verify the ViVOpay Vend 3, iris VRX PINpad is
positioned so that thePIN entry is not visible to other customers or video surveillance cameras. If
PIN
entry is visible, ViVOpay Vend 3, iris VRX PINpad must be repositioned or shielding added
untilPIN entry cannot be observed.
The
following sample tests usually require at least two people—one to simulate entering thePIN
whiletheotherattempts toviewthe keypad.For detailedinformationonPCI compliance,consult PCI
compliance documentation.
Can Another Customer View the PIN?
While one person positions their hand to enter the PIN, the other tester should tryto observe the
keypad from behind and beside thefirstperson.

ViVOpay Vend 3 User Guide
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Installing the ViVOpay Vend 3
Can the Video Camera View the PIN?
Whileonepersonstands atViVOpay Vend 3, iris VRX with theirhand positioned toenterthe PIN, the
other tester should observe what is being recorded by any video camera with a view of the ViVOpay
Vend
3. Thismay
require playing back a recording to seeif PIN entry is visible. If the video camera is
moveable, thesecondpersonshouldmovethevideo cameratodetermineifthereisaposition where
PIN
entry canbe observed.
Retesting Requirements
If
PIN entry on the ViVOpay Vend 3, iris VRX pad is observable in these tests, you must provide
shielding and completely retest all locations to verify thatPIN entry is notvisible.
Radio Frequency Interference
To
perform contactless transactions, the ViVOpay Vend 3, iris VRX uses a radio frequency
antenna.
The range (reading distance) and performance of the reader canbe affected by other
radio frequency emitters
and proximity to metal.
Forbest
performance, adhere to the following guidelines:
• Do not position the
ViVOpay Vend 3, iris VRX closer than 1 foot (30 cm) to ViVOpay readers or
other
RF-emitting devices (non-NFC). Some environments may require greater distances.
• Do not position the
ViVOpay Vend 3, iris VRX near radio transmitters.
• Avoid placing the
ViVOpay Vend 3, iris VRX on or near large metal objects.
User Access
The
ViVOpay Vend 3, iris VRX is design for unattended use.Is is important to consider the
following factors when planning the location of thereader.
• Clear visibility of the display
Anticipate the angles at which the user may be viewing the display to maximize visibility.
• Make sure the user can easily reach the reader
Provide access to the reader to push buttons and tap or swipe cards.
• No obstructions in the MSR swipe path
Make sure nothing is blocking the entrance or exit of a card passing through the MSR.

ViVOpay Vend 3 User Guide
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Installing the ViVOpay Vend 3
Installing the ViVOpay Vend 3
This section describes howto install the ViVOpay Vend 3, iris VRX. The basic steps are:
• Install SAMs if required
• Connect to power and POS
• Mount
• Test the installation
Connector and SAM Access
The
ViVOpay Vend 3, iris VRX connectors and SAM slots areon the bottom of thereader.
To access the connectors
1. Turn over the
ViVOpay Vend 3, iris VRX so that the connectors and SAM slots are visible.
PIN pad Data and Power
Ethernet
SAM 2
SAM 3
SAM 4
Install a SAM Card
All
ViVOpay Vend 3, iris VRX models have three SAM card slots in addition to one SoftSAM. In
Advanced
Reader Firmware, the SoftSAM is SAM 1. Consequently, the physical SAMs are
labeled SAM 2 through SAM 4, leftto right. If youare using a SAM card(s) in your application,
insert
the SAM card as described in the following steps.
Warning: Do notinsert orremove a SAMcard whiletheViVOpay Vend 3, iris VRX ispowered. This
will
cause permanent damage to the SAM card.
To install a SAM card
1. Use your fingernail to slide the lock bar down, away from the connectors, and pull the SAM
cage away from the closed position. The cage hinges on the edge furthest from the
connector ports.

ViVOpay Vend 3 User Guide
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Installing the ViVOpay Vend 3
2. Insert the card with the contacts facing the bottom of the SAM cage. The cut corner of the
SAM should be positioned shown below.
3. Press the cage into the closed position. The cage will snap into place.
4. Slide the lock bar up, towards the connectors, to lock the SAM in position.
Connect Data and Power
There are connectors for Ethernet, data and power, and PIN pad in back of the ViVOpay Vend 3, iris
VRX
. The connections you need to make are dependant on your specific POS configuration and
application. The
power is received onthe data connector.
Data cables are available in 1, 2,and3 meter lengths (part numbers ending in -00,-01,-02
respectively). The pinouts for the POS sideof the data cables are given in the tables below.
RS-232 (220-2467-0X)
DB9 Pin Number
Description
1
No connect
2
RS-232 Tx
3
RS-232 Rx
4
No connect
5
GND
6
No connect
7
No connect

ViVOpay Vend 3 User Guide
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Installing the ViVOpay Vend 3
DB9 Pin Number
Description
8
No connect
9
Power7.5 - 45 VDC
USB (220-2466-0X)
USB Pin Number
Description
1
VBus
2
Data - (DM)
3
Data + (DP)
4
GND
5
GND
6
Power12 VDC
To connect data and power
1. Connect your data cable to the RS232/USB port.
2. Connect the other end to the host system. Refer to the pinouts given above if needed.
The
ViVOpay Vend 3, iris VRX displays the opening setof screens before it displays the
Welcome screen.
The
opening screens include:
• Copyright screen

ViVOpay Vend 3 User Guide
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Installing the ViVOpay Vend 3
• Firmware version screen
The
reader should then display Welcome or Please present card or similar wording, depending
upon
the POS application.
If the
reader failsto power up,try reseating the power connector (or change to a different power
outlet). For more troubleshooting information, see “Troubleshooting” on page13.
Connect Ethernet
To connect to Ethernet
1. Insert a CAT5 or better cable into the Ethernet port.
2. Connect the other end of the Ethernet cable to an Ethernet switch or hub.

ViVOpay Vend 3 User Guide
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Installing the ViVOpay Vend 3
Connect PIN Pad
The
ViVOpay Vend 3, iris VRX supports connection to a PINpadvia an RJ11 connector.
To connect to a PIN pad
1. Connect the PIN pad cable to the PIN pad connector.

ViVOpay Vend 3 User Guide
10
Installing the ViVOpay Vend 3
7 mm
.64 inches
oles x4
65 mm
2.56 inches
External Mount
The
ViVOpay Vend 3 canbe mounted directly ona surface (external) or mounted from behind a
surface (internal) using a flange bracket. Surface mounting requires the standoff andsealfor
effective weather proofing.
To mount externally
1. Drill four 3.5mm (9/64 inch) holes in the surface where the
ViVOpay Vend 3, iris
VRX will be mounted. Use the hole spacing shown in Figure 1.
Mounting
Figure 1. Mounting hole dimensions
2. Drill a 5/8 inch hole or cut an access hole large enough to pass an RJ50 connector in the
center of the area inside the mounting holes.
3. Position the
ViVOpay Vend 3, iris VRX over the mounting holes and use four M3
screws (not supplied) long enough to secure the
ViVOpay Vend 3, iris VRX to the
mounting surface.
Internal Mount
The
ViVOpay Vend 3, iris VRX comes witha bracket designed to install the ViVOpay Vend 3 in
thesame
location as a currency acceptance device.
To mount internally
1. Disconnect power from the vending machine.
2. Open the vending machine to access the currency acceptor mounting locations.

ViVOpay Vend 3 User Guide
11
Installing the ViVOpay Vend 3
3. Remove the currency acceptor or cover plate. Retain the fasteners for ViVOpay Vend 3
installation.
Figure 2. Currency acceptor removed
4. Insert ViVOpay Vend 3 with bracket from inside the vending machine.
Figure 3. Placing the reader (ViVOpay Vend shown)

ViVOpay Vend 3 User Guide
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Installing the ViVOpay Vend 3
5. Secure the
ViVOpay Vend 3, iris VRX with the fasteners from Step 3.
Figure 4. ViVOpay Vend 3 in position (ViVOpay Vend shown)
Testing the Installation
After you have completed the installation and have checked forPCI conformance, check thatthe
ViVOpay Vend 3, iris VRX andthe POS are communicating correctly by performing a sample
transaction using a contactless card anda magstripe card.
Youcanalsotest
basic functionality using the Onboard Diagnostics (OBD) described in “Onboard
Diagnostics” on page14.

ViVOpay Vend 3 User Guide
13
Chapter 3
Troubleshooting and Maintenance
Troubleshooting
TheViVOpay Vend 3, iris VRX readersarereliableandeasytotroubleshoot.Thecomponentsthat
may
require troubleshooting include the power supply, the reader, andthe data cable.
Symptom
Possible Cause
Remedy
General Issues
Reader does not appear to be
powered on—no LEDs lit, no
LCD display.
• Reader not powered on.
• Incorrect power supply used.
• Check cable connections.
• Verify that power is on and correct voltage and
current are present.
• Replace the power supply.
• Verify that power cable plug is fully inserted.
• Replace the reader.
Reading Cards/Fobs/Phones
LEDs do not light and beeper is
not audible when
card/fob/phone is presented.
• Card/fob/phone not properly
presented.
• Metal or RF interference.
• Firmware issue (contact your local
support representative).
• Reader not powered on or incorrect
voltage.
• Incorrect power supply used.
• Unsupported card/fob/phone used.
• Present card/fob/phone closer to the reader
and ensure it’s parallel to the reader’s display.
• Verify that the card/fob/phone is valid/current.
• Test with “ViVOcard Contactless Test Card”
part number 241-0015-03.
• Try a different card/fob/phone.
• Verify that the unit is not near any large metal
objects.
• Verify that correct firmware is loaded (local
support representative only).
• Verify that power is on and correct voltage and
current are present.
• Verify that power cable plug is fully inserted.
• Replace the reader.
Some cards/fobs/phones read,
but not all.
• Wrong firmware (contact your local
support representative).
• Possible bad card/fob/phone.
• Unsupported card used.
• Verify that correct firmware is loaded on
reader (local support representative only).
• Check to see if card/fob/phone is damaged.
• Try a different card/fob/phone.
Communication to POS/ECR
No data is received, or data is
garbled. • Faulty or incorrect cable connections.
• Unsupported card used.
• Contactless application is not
installed on terminal (for serial
connections only).
• Magstripe card not swiped correctly.
• Magstripe card not level during card
swipe.
• The POS application is not using the
correct communications parameters.
• Check that the cable connection is secure and
in the correct port on the POS/ECR.
• Check that the POS/ECR has the correct
software application to accept data from the
contactless reader (may need assistance from
the POS vendor).
• Try a different card/fob/phone or magstripe
card if testing the magstripe reader.
• If testing with the magstripe card, try turning
the card around; make sure that the card is
level during the card swipe.
• Contact the payment processor for an
application upgrade.
• Check that the cable is correctly attached to
the back of the ViVOpay Vend 3.
• Check the POS application.

ViVOpay Vend 3 User Guide
14
Troubleshooting and Maintenance
Onboard Diagnostics
The
ViVOpay Vend 3, iris VRX has a built-in diagnostics program accessible through the RS232
interface.
If you did not purchase an RS232 data cable with your ViVOpay Vend 3, iris VRX, you
will
need one to access the diagnostic tests. The Onboard Diagnostics (OBD) tests the following
components ofthe ViVOpay Vend
3.
Test
Possible Results
LCD Test Pass/Fail
Touch Screen Test Pass/Fail. This test is not valid for the ViVOpay Vend 3.
Key Test Pass/Fail 1234567890<cancel><clear><enter>
LED Test Pass/Fail
Tone Test Pass/Fail
Magstripe Test Pass Tracks 1 or 2 or 3/Fail
RFID Test Pass Type A or B/Fail
Security Keys Test KPK, DUKPT, Master 1234567890
Accessing the OBD Tests
To connect the
ViVOpay Vend 3, iris VRX to a terminal
emulator
1. Connected the RS232 data cable to the ViVOpay Vend 3 as described in “Connect Data
and Power” on page 6.
2. Launch the terminal emulation program and set the serial communication parameter of
the terminal emulation program to the following:
Baud rate: 115200
Parity: none
Data bit: 8
Stop bit: 1
Flow control: none
3. Connect the BD-9 end of the data cable to the COM port of a computer running a terminal
emulation program.
To enter the Onboard Diagnostics
1. Power off the ViVOpay Vend 3 by removing the power supply from the power receptacle.
2. Plug the power supply back into the power receptacle.
3. Press the 3 key on the ViVOpay Vend 3 and hold it down until the Main Menu screen
appears. This is approximately 40 seconds after power is first applied.
Main Menu
1 Onboard Diagnostics
2 Setup
3 Test Applications
4 Version Information
5 Boot

ViVOpay Vend 3 User Guide
15
Troubleshooting and Maintenance
4. Press the 1 key on the ViVOpay Vend 3 to enter the OBD. Do not select options 2 or 3.
These are for use by ViVOtech Support only. The ViVOpay AR Diagnostics menu
displays on the PC.
ViVOpay AR Diagnostics
0 Test Results Summary
1 Test All
2 LCD
3 Touch Screen
4 Keypad
5 LEDs
6 Tone
7 Magstripe
8 RFID and Antenna
9 Security Elements
↵ : Next Page, X Exit
The
ViVOpay AR Diagnostics screen is the main menu.
Test Results Summary
The
Test Results Summary displays the results of all tests performed. Once the ViVOpay Vend
3, iris VRX is returned to normal mode, all results are cleared. If you reenter the ViVOpay AR
Diagnostics , all testare marked as notperformed.
1. Press the 0 key on the
ViVOpay Vend 3, iris VRX at the ViVOpay AR Diagnostics
screen. The
Test Results screen is displayed with the results of all the tests run.
Test Results
LCD Pass
Touch Screen Pass
Keypad Pass
LED Pass
Buzzer Test Pass
Magstripe Card T1 T2 T3
RFID Type B card
Security KPT
exists DUKPT
exists
Master session slots occupied
- - - - - 6 - - - -
Press any key to return to main
Test All
LCD Test
Test All runs the entire test sequence and displays theresults.
1. Press 1 when the ViVOpay AR Diagnostics screen is displayed. All of the tests are run
in sequence and the results are displayed. See each individual test for information.
TheLCD test turnsthepixelson/off and checksscreen clarity toverify thatthe LCDscreen is working
properly. The results will be displayed ontheLCD.

ViVOpay Vend 3 User Guide
16
Troubleshooting and Maintenance
1. Press 2 from the ViVOpay AR Diagnostics screen. The AR LCD Test screen is
displayed.
AR
LCD Test
1 Test Character Display (not run)
2 Test all pixels OFF (not run)
3 Test clarity of display (not run)
4 Set 8100 Contrast (not run)
CANCEL(X) Exit to main menu
Select Test with 1, 2, or 3 and:
Press ENTER
( ↵ ) to pass test
Press CANCEL (X) to fail test
2. Press 1. The display will fill with alpha characters on line one and numeric characters on
line 2.
3. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed on the PC.
4. Press 2. All pixels should be turned off and the screen should be bright.
5. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed on the PC.
6. Press 3. Both lines of the display are filled with the # character.
7. Press ENTER if the correct screen is displayed otherwise press CANCEL to fail the test.
The AR LCD Test screen is displayed on the PC.
8. Press 4. You can change the contrast by pressing the 7 keyfor more contrast or the 9 key
for less contrast. A numeric value (20 high to 42 low) for the contrast is displayed.
9. To save an new contrast setting, press ENTER and press the keys as instructed by the
prompt.
10. Press CANCEL to exit back to the main menu.
Touch Screen Test
The
Touch Screen test does not apply to the ViVOpay Vend 3, iris VRX . Test All skips thistest or
press
CANCEL to abort thistest.
Keypad Test
This test asks youtoenter each ofthe keysinsequencetoverifythat thekeypad is workingcorrectly.
The results will be displayed ontheLCD.
1. Press 4 on the ViVOpay AR Diagnostics screen. The Keypad Test screen is displayed
on the PC.
Keypad Test
Press key 1
2. Press key 1. The screen then asks for the next key in sequence.
3. Continue pressing each key as requested.