Ihse Draco vario ultra 492 Series Specification sheet

3. Technical Support
Prior to contacting support please ensure you have read the quick
setup and manual, and then installed and set up your device as
recommended.
3.1 Support Checklist
To eiciently handle your request it is necessary that you complete
a support request checklist.
ihse.com/checklist
Please ensure that you have the following information available
before you call:
■Company, name, phone number and email
■Type and serial number of the device (see bottom of device)
■Date and number of sales receipt, name of dealer if necessary
■Issue date of the existing manual
■Nature, circumstances and duration of the problem
■Components included in the system (such as graphic source/
CPU, OS, graphic card, monitor, USB-HID/USB 2.0 devices, in-
terconnect cable) including manufacturer and model number
■Results from any testing you have done
3.2 Shipping Checklist
1. To return your device, contact your dealer to obtain a RMA
number (Return-Material-Authorization).
2. Package your devices carefully, preferably using the original
box. Add all pieces which you received originally.
3. Note your RMA number visibly on your shipment.
Devices that are sent in without a RMA number cannot
be accepted. The shipment will be sent back without
being opened, postage unpaid.
Manual
We continue to develop and improve our KVM products, adding
new functions and features on a regular basis, so we want you to
always have the latest manual. For this reason, we do not include
a manual in an electronic or printed form but kindly ask you to
download the latest manual using the following link:
ihse.com/m492
tel. [phone]
fax [phone]
[email protected]om
www.ihseusa.com
EST
9.00 am to 5.00 pm
tel. [phone]
[e-mail]
www.ihseapac.com
SGT
9.00 am to 6.00 pm
tel. [phone]
fax [phone]
[email protected]
Skype: ihse.support
www.ihse.de
CET
8.00 am to 6.00 pm
8.00 am to 5.00 pm
IHSE USA (AMERICAS)
IHSEUSA LLC
1 Corporate Drive
NJ 08512 Cranbury
USA
Support hours:
Monday - Friday
IHSE ASIA (APAC)
IHSE GmbH Asia Pacific Pte Ltd
158 Kallang Way, #07-13A
349245 Singapore
Singapore
Support hours:
Monday - Friday
IHSE Headquarters (EUROPE)
IHSE GmbH
Maybachstrasse 11
88094 Oberteuringen
Germany
Support hours:
Monday - Thursday
Friday
QUICK SETUP
Draco vario ultra
Dual-Head/Dual Link
Extenders
(Series 492)
KVM & BEYONDQUICK SETUP CONTACT
Draco vario ultra Dual-Head/Dual Link Series 492 Draco vario ultra Dual-Head/Dual Link Series 492 Customized KVM Solutions for each application
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1. System Setup
First time users are recommended to setup the system
with the CPU Unit and the CON Unit in the same room
as a test setup. This will allow you to identify and solve
any cabling problems, and experiment with your system
more conveniently.
1. Switch o all devices
CON Unit installation
2. Connect your monitor(s), keyboard and mouse to the CON
Unit.
3. Connect the CON Unit with the interconnect cable(s).
4. Connect the 5VDC power supply to the CON Unit.
CPU Unit installation
5. Connect the source (computer, CPU) with the supplied
cables to the CPU Unit. Please ensure the cables are not
strained.
6. Connect the CPU Unit to the interconnect cable(s).
7. Connect the 5VDC power supply to the CPU Unit.
8. Power the system.
To power up the system, the following sequence is
recommended: Monitor – CON Unit – CPU Unit – source.
2. Specifications
2.1 Package Contents
Your extender package contains the following items:
Basic module:
■KVM Extender pair (CPU Unit and CON Unit) in the Draco
vario chassis
■1x (redundancy 2x) 5VDC international power supply unit
per KVM Extender unit
■1x (redundancy 2x) country-specific power cord
2.2 System Overview
1. Source (Computer, CPU)
2. CPU Unit
3. Interconnect cable
4. CON Unit
5. Console (monitor, keyboard, mouse)
2.3 DDC Settings
By default, the device transmits the factory preset DDC
information to the CPU. This information is suitable in most cases.
Downloading of the DDC information of the console monitor can
be performed during normal operation.
For special requirements, DDC information can be retrieved and
uploaded as a binary file to both the CPU Unit and the CON Unit.
Connect your computer with a USB mini cable to the service port
of the CPU Unit or CON Unit. The data area of the unit is now
accessible as a flash drive „Extender“.
Uploading DDC Information
Copy the binary file containing your specific DDC information
to the flash drive of the CPU Unit or CON Unit. The current DDC
information is replaced.
Retrieving DDC Information
Copy the file „DDC-EDID.bin“ on the flash drive of the CPU Unit
to your computer. To open the binary file, you have to install a
suitable soware, e.g. WinDDCwrite, on your computer. Contact
your dealer for this purpose.
Reset to Factory DDC Information
Delete the file called „DDC-EDID.bin“ on the flash drive of the CPU
Unit. By deleting this file, the factory DDC Information is restored.
Series 492 Draco vario ultra Dual-Head/Dual Link Series 492 Draco vario ultra Dual-Head/Dual Link
QUICK SETUPQUICK SETUP QUICK SETUP

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■USB cable (1.8 m, USB type A to type B)
Additional content for KVM Extender module Dual Link
(replaces DVI-D cable):
■2x DVI to DMS-59 video cable 1.8 m (DVI-D Dual Link con-
nector to DMS-59 connector)
Additional content for KVM Extender module Dual Head
(replaces DVI-D cable):
■2x DVI to DMS-59 video cable 0.3 m (DVI-D Dual Link con-
nector to DMS-59 connector)
Additional content for upgrade module Analog Audio /
Serial:
■Serial cable (1.8 m, D-Sub 9 male connector)
■Stereo jack cable (1.6 m, 3.5 mm male connector)
Additional content for upgrade module Digital Audio:
■RCA cable (2.5 m, Cinch male connector)
■TOSLINK cable (1.8 m, F05, male to male)
Additional content for upgrade module PS/2:
■2x PS/2 cable (1.8 m, 6-pole connector)
Upgrade modul USB-HID, USB 2.0 and USB 2.0 embedded
module:
■USB cable (1.8 m, USB type A to type B)
If anything is missing, please contact your dealer.