INFOSEC UPS SYSTEM E3 PRO 1000 RT User manual

USER MANUAL / MANUEL UTILISATEUR
مدختسملا ليلد
User guide ________________________ 2
Notice d’utilisation ________________ 28
مادختسلااليلد______________________________55
1000 / 2000 / 3000 VA
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INFOSEC UPS SYSTEM - 4, rue de la Rigotière - 44700 Orvault - FRANCE - www.infosec-ups.com
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User guide
2 . S A F E T Y I N S T R U C T I O N S
IMPORTANT!
Save this manual properly and read carefully the following instructions before installing the
unit. Do not operate this unit before reading through all safety information and operating
instructions carefully. Installation and Wiring must be performed in accordance with the
local electrical laws and regulations. Installing and connecting UPS system in a way that
does not comply with accepted practices releases Infosec Communication from any
liability.
 Transportation
1. Please transport the UPS system only in the original package to protect against shock
and impact.
 Preparation and good disposals of the device:
1. Condensation may occur if the UPS system is moved directly from cold to warm
environment. The UPS system must be absolutely dry before being installed. Please
allow at least two hours for the UPS system to acclimate the environment.
2. Do not install the UPS system near water or in moist environments.
3. Do not install the UPS system where it would be exposed to direct sunlight or near
heater.
4. Do not block air vents in the housing of UPS. The UPS must be installed in a location
with good ventilation. Ensure enough space on each side for ventilation.
5. The mains outlet that supplies the UPS must be located near the UPS and be easily
accessible.
6. Install the UPS in a temperature and humidity-controlled room free of conductive
interference.
7. Disconnect the UPS from AC power and switch it off before cleaning with a damp cloth
(no cleaning products).
8. Do not leave any recipients containing liquid on or near the UPS.
9. Place cables in such a way that no one can step on or trip over them.
10. Prevent no fluids or other foreign objects from inside of the UPS system
 Risk of electric shock:
1. The UPS unit uses potentially hazardous voltages. Do not attempt to disassemble this
equipment as it does not contain accessible components that can be repaired by users,
fuse change excepted.
2. Caution -risk of electric shock. The battery circuit is not isolated from the input voltage.
Hazardous voltages may occur between the battery terminals and the ground. Before
touching, please verify that no voltage is present!
3. The UPS system operates with hazardous voltages. Repairs may be carried out only by
qualified maintenance personnel.
4. The utility power outlet must be near the equipment and be easily accessible. To isolate
the UPS from AC input and swith it off, remove the plug from the utility power outlet.
5. Do not disconnect the mains cable on the UPS system or the building wiring outlet
(earthed shockproof socket outlet) during operations since this would cancel the
protective earthing of the UPS system and of all connected loads.

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6. The UPS has its own internal power supply (battery). There is a risk that output sockets
may still be live after the UPS has been disconnected from the mains power supply.
7. In an emergency situation, switch the UPS to the “Off” position and disconnect the unit
from the AC power supply.
8. When the UPS is out of order, please refer to section: “trouble shooting” and call the
hot line.
9. Equipotential earth bonding must be checked with external battery bank if any
 Installation for UPS with terminal(s).
1. An appropriate disconnect device as short-circuit backup protection should be provided
in the building wiring installation.
2. An integral single emergency switching device which prevents further supply to the load
by the UPS in any mode of operation should be provided in the building wiring
installation according to local electrical laws.
3. Connect the earth before connecting to the building wiring terminal.
 Connected products:
1. Combined UPS and connected equipment leakage current should not exceed 3,5 mA.
2. Make sure that the connected load does not exceed UPS capabilities. To ensure
improved backup time and longer battery life, we recommend a load equivalent to 1/3 of
nominal power.
3. Do not connect appliances or devices which would overload the UPS (e.g. big motor-
type equipment)) to the UPS output sockets or terminal.
4. Do not plug the UPS input into its own output socket.
5. Do not plug the UPS into a power strip or surge suppressor.
6. The UPS has been designed for personal computers. It should not be used with
electrical or electronic equipment with inductive loads such as motors or fluorescent
lights.
7. Do not connect any household appliances such as microwaves, vacuum cleaners, hair
dryers or life-support systems to the UPS.
8. Due to excessive consumption, laser printers should not be connected to the UPS.
9. Please replace the fuse only with the same type and amperage in order to avoid fire
hazards.
 About batteries:
1. It is recommended that a qualified technician change the battery.
2. Before carrying out any kind of service or maintenance, disconnect the batteries and
verify that no current is present and no hazardous voltage exists in the terminals of high
capability capacitor such as BUS-capacitors.
3. Do not dispose of the battery in a fire as it may explode.
4. Do not open or damage the battery! The electrolyte, fundamentally sulphuric acid,
can be toxic and harmful to the skin and eyes. If you come into contact with it, wash
thoroughly with water and clean dirtied clothes.
5. Do not throw the battery into a fire. It may explode. It has to be disposed of separately
at the end of its useful life. Refer to local legislation and regulations.
6. The UPS contains one or two large-capacity batteries. To avoid any danger of electric
shock do not open it/them. If a battery needs servicing or has to be replaced, please
contact the distributor.
7. Servicing should be performed or supervised by competent personnel who take the
necessary precautions. Keep unauthorised personnel away from batteries.

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8. A battery may present a risk of electric shock and cause short circuits. The following
precautions should be taken by the qualified technician:
 Remove watches, rings or other metal objects from hands.
 Use tools with insulated handles.
 Disconnect the charging source prior to connecting or disconnecting battery
terminals.
 When replacing batteries, use the same type and number of sealed lead-
acid batteries.
 CE conformity:
This logo means that this product answers to the EMC and LVD standards
(regarding to the regulation associated with the electric equipment voltage
and the electromagnetic fields) and comply with RoHS directives.
IMPORTANT
A UPS belongs to the electronic and electrical equipment category. At the
end of its useful life it must be disposed of separately and in an appropriate
manner.
This symbol is also affixed to the batteries supplied with this device, which
means they too have to be taken to the appropriate place at the end of their
useful life.
Contact your local recycling or hazardous waste centre for information on proper disposal of
the used battery.

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2. I N S T A L L A T I O N A N D S E T U P
NOTE: Before installation, please inspect the unit. Be sure that nothing inside the package is
damaged. Please keep the original package in a safe place for future use.
2.1 Rear panel view
E3 PRO 1000 RT
E3 PRO 2000 RT
E3 PRO 3000 RT
1. AC input
2. Input circuit breaker
3. USB communication port
4. RS-232 communication port
5. SNMP intelligent slot
6. External battery connection (option)
7. Output receptacles
8. Output terminal

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2.2 Install the UPS
For safety consideration, the UPS is shipped out from factory without connecting battery
wires. Before install the UPS, please follow below steps to re-connect battery wires first.
 Step 1
 Step 2
 Step 3
Remove front panel.
Connect the AC input and
re-connect battery wires.
Put the front panel back to the
unit.
Rack-mount installation
This UPS can be mounted in the 19” rack chassis. Please follow below steps to position this
UPS.
 Step 1
 Step 2
Tower installation
 Step 1
 Step 2
 Step 3

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2.3 Setup the UPS
Step 1: Connect battery wires
Please connect external batteries as below chart.
If one or more battery bank are connected to the UPS, it is necessary to reconfigure the
battery capacity in the UPS setting, program #09 (see section 3.5 UPS setting - 09 Charge
current setting and battery capacity p.19). By indicating the total capacity of the batteries,
the UPS will automatically adjust the battery charge current.
Step 2: UPS input connection
Plug the UPS into a two-pole, three-wire, grounded receptacle only. Avoid using extension
cords.
For 208/220/230/240VAC models: The power cord is supplied in the UPS package.
For 110/115/120/127VAC models: The power cord is attached to the UPS.
Step 3: UPS output connection
For socket-type outputs, simply connect devices to the outlets.
For terminal-type input or outputs, please follow below steps for the wiring configuration:
a) Remove the small cover of the terminal block
b) Suggest using AWG14 or 2.5mm2 power cords for 3KVA (208/220/230/240VAC
models). Suggest using AWG12-10 or 6mm2 power cords for 3KVA
(110/115/120/127VAC models). Please also install a circuit breaker (40A) between
the mains and AC input of UPS in 3KVA (110/115/120127VAC models) for safety
operation.
c) Upon completion of the wiring configuration, please check whether the wires are
securely affixed.
d) Put the small cover back to the rear panel.
Step 4: Communication connection
Communication port:
USB port RS-232 port Intelligent slot

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To allow for unattended UPS shutdown/start-up and status monitoring, connect the
communication cable one end to the USB/RS-232 port and the other to the communication
port of your PC. With the monitoring software installed, you can schedule UPS
shutdown/start-up and monitor UPS status through PC.
The UPS is equipped with intelligent slot perfect for either SNMP or AS400 card. When
installing either SNMP or AS400 card in the UPS, it will provide advanced communication
and monitoring options.
PS. USB port and RS-232 port can’t work at the same time.
Step 5 - Turn on the UPS
Press the ON/Mute button on the front panel for two seconds to power on the UPS.
Note: The battery charges fully during the first five hours of normal operation. Do not expect
full battery run capability during this initial charge period.
Step 6 - Install software
For optimal computer system protection, install UPS monitoring software to fully configure
UPS shutdown. You may insert provided CD into CD-ROM to install the monitoring software.
If not, please follow steps below to download and install monitoring software from our
website:
1. Go to the website http://www.infosec-ups.com
2. Click ViewPower software icon and then choose your required OS to download
the software.
3. Follow the on-screen instructions to install the software.
4. When your computer restarts, the monitoring software will appear as an orange
plug icon located in the system tray, near the clock.
2.4 Battery replacement
NOTICE: This UPS is equipped with internal batteries and user can replace the batteries
without shutting down the UPS or connected loads (hot-swappable battery design).
Replacement is a safe procedure, isolated from electrical hazards.
CAUTION! Consider all warnings, cautions, and notes before replacing batteries.
Note: Upon battery disconnection, equipment is not protected from power outages.
 Step 1
 Step 2
 Step 3
Remove front panel.
Disconnect battery wires.
Pull out the battery box by
removing two screws on the
front panel.

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 Step 4
 Step 5
 Step 6
Remove the top cover of
battery box and replace the
inside batteries.
Follow indicators on § 2.5
After replacing the
batteries, put the battery
box back to original
location and screw it
tightly.
Re-connect the battery wires.
 Step 7
Put the front panel back to the unit.
2-5. Battery kit assembly
NOTICE: Please assemble battery kit first before installing it inside of UPS. Please select
correct battery kit procedure below to assemble it.
- 2 batteries for E3 Pro 1000 RT
Step 1: Remove adhesive tapes.
Step 2: Connect all battery terminals by
following below chart.
Step 3: Put assembled battery packs on
one side of plastic shells.
Step 4: Cover the other side of plastic shell
as below chart. Then, battery kit is assembly
well.
Tapes

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- 4 batteries for E3 Pro 2000 RT
Step 1: Remove adhesive tapes.
Step 2: Connect all battery terminals by
following below chart.
Step 3: Put assembled battery packs on
one side of plastic shells.
Step 4: Cover the other side of plastic shell
as below chart. Then, battery kit is assembly
well.
- 6 batteries for E3 Pro 3000 RT
Step 1: Remove adhesive tapes.
Step 2: Connect all battery terminals by
following below chart.
Tapes
Tapes
Tapes
Tapes
Tapes

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Step 3: Put assembled battery packs on
one side of plastic shells.
Step 4: Cover the other side of plastic shell as
below chart. Then, battery kit is assembly well.

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3 . O P E R A T I O N S
3.1 Buttons operation
Button
Function
ON/Mute Button
 Turn on the UPS: Press and hold ON/Mute button for at least 2
seconds to turn on the UPS.
 Mute the alarm: After the UPS is turned on in battery mode, press
and hold this button for at least 3 seconds to disable or enable the
alarm system. But it’s not applied to the situations when warnings
or errors occur.
 Up key: Press this button to display previous selection in UPS
setting mode.
 Switch to UPS self-test mode: Press ON/Mute buttons for 3
seconds to enter UPS self-testing while in AC mode, ECO mode,
or converter mode.
OFF/Enter
Button
 Turn off the UPS: Press and hold this button at least 2 seconds to
turn off the UPS. UPS will be in standby mode under power
normal or transfer to Bypass mode if the Bypass enable setting by
pressing this button.
 Confirm selection key: Press this button to confirm selection in
UPS setting mode.
Select Button
 Switch LCD message: Press this button to change the LCD
message for input voltage, input frequency, battery voltage, output
voltage and output frequency. It will return back to default display
when pausing for 10 seconds.
 Setting mode: Press and hold this button for 3 seconds to enter
UPS setting mode when Standby and Bypass mode.
 Down key: Press this button to display next selection in UPS
setting mode.
ON/Mute +
Select Button
 Switch to bypass mode: When the main power is normal, press
ON/Mute and Select buttons simultaneously for 3 seconds. Then
UPS will enter to bypass mode. This action will be ineffective when
the input voltage is out of acceptable range.
 Exit setting mode or return to the upper menu: When working in
Setting mode, press ON/Mute and Select buttons simultaneously
for 0.2 seconds to return to the upper menu. If it’s already in top
menu, press these two buttons at the same time to exit the setting
mode.
Select +
OFF/Enter
Button
 Rack or Tower display switch: Press Select and OFF/Enter
buttons simultaneously for 3 seconds. The display will switch from
or to Rack and Tower.

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3.2 LCD panel
1) Rack mount display
2) Tower display
Display
Functions
Backup time information
Indicates the backup time in pie chart.
Indicates the backup time in numbers.
H: hours; M: minute.
Warning & fault information
Indicates that warning and fault occur.
Indicates the warning and fault codes
(codes are listed in details page 44).
Setting operation
Indicates the setting operation.
Battery info.
Load info.
Input/output
and battery
info.
UPS status
Warning
& fault info./ Setting operation
Backup time info.
Load info.
UPS status
Backup time info.
Input/output
and battery info.
Warning & fault info./
Setting operation
Battery info.

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Input/Output & battery information
Indicates the input/output voltage, input/output frequency or battery
voltage.
V: voltage; Hz: frequency.
Load information
Indicates the load level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates overload.
Indicates that the load or the UPS output is short circuited.
UPS status
Indicates the UPS working in line mode.
Indicates the UPS is working in converter mode.
Indicates the UPS is working in bypass mode.
Indicates the UPS powers the output directly from the mains
Indicates the battery charger is working.
Mute operation
Indicates that the UPS alarm is disabled.
Battery information
Indicates the battery level by 0-25%, 26-50%, 51-75%, and 76-100%.
Indicates low battery.
Indicates a problem with the battery.
3.3 Audible alarms
Battery mode
Sounding every 4 seconds.
Low battery
Sounding every second.
Overload
Sounding twice every second.
Fault
Continuously sounding.

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3.4 LCD display wording index
Abbreviation
Display content
Meaning
ENA
Enable
DIS
Disable
ESC
Escape
HS
High loss
LS
Low loss
ON
ON
OK
OK
TP
Temperature
CH
Charger
FU
Bypass frequency unstable
EE
EEPROM error
BR
Battery Replacement
3.5 UPS setting
There are two parameters to set up the UPS.
Parameter 1 – Program alternatives. There are 4 programs to set up: output voltage setting,
programmable outlets enable/disable, programmable outlets setting, LCD display direction
and exit.
Parameter 2 – Setting figures.
Parameter 1
Parameter 2

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 Output voltage setting
Interface
Setting figures
Parameter 2: Output voltage
For 208/220/230/240 VAC models, you may choose
the following output voltage:
208: presents output voltage is 208Vac
220: presents output voltage is 220Vac
230: presents output voltage is 230Vac (Default)
240: presents output voltage is 240Vac
For 110/150/120/127 VAC models, you may choose
the following output voltage:
110: presents output voltage is 110Vac
115: presents output voltage is 115Vac
120: presents output voltage is 120Vac (Default)
127: presents output voltage is 127Vac
 Frequency Converter enable/disable
Interface
Setting
Parameter 2: Enable or disable converter mode. You
may choose the following two options:
CF ENA: converter mode enable
CF DIS: converter mode disable (Default)
 03: Output frequency setting
Interface
Setting
Parameter 2: Output frequency setting.
You may set the initial frequency on battery mode:
BAT 50: presents output frequency is 50Hz
BAT 60: presents output frequency is 60Hz
If converter mode is enabled, you may choose the
following output frequency:
CF 50: presents output frequency is 50Hz
CF 60: presents output frequency is 60Hz

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 04: ECO enable/disable
Interface
Setting
Parameter 2: Enable or disable ECO function. You
may choose the following two options:
ENA: ECO mode enable
DIS: ECO mode disable (Default)
 05: ECO voltage range setting
Interface
Setting
Parameter 1 & 2: Set the acceptable high voltage
point and low voltage point for ECO mode by pressing
Down key or Up key.
HS: High loss voltage in ECO mode in parameter 2.
For 208/220/230/240 VAC models, the setting range
in parameter 3 is from +7V to +24V of the nominal
voltage. (Default: +12V)
For 110/115/120/127 VAC models, the setting range
in parameter 3 is from +3V to +12V of the nominal
voltage.
(Default: +6V)
LS: Low loss voltage in ECO mode in parameter 2.
For 208/220/230/240 VAC models, the setting range
in parameter 3 is from -7V to -24V of the nominal
voltage.
(Default: -12V)
For 110/115/120/127 VAC models, the setting voltage
in parameter 3 is from -3V to -12V of the nominal
voltage.
(Default: -6V)

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 06: Bypass enable/disable when UPS is off
Interface
Setting
Parameter 2: Enable or disable Bypass function. You
may choose the following two options:
ENA: Bypass enable
DIS: Bypass disable (Default)
 07: Bypass voltage range setting
Interface
Setting
Parameter 1 & 2: Set the acceptable high voltage
point and acceptable low voltage point for Bypass
mode by pressing the Down key or Up key.
HS: Bypass high voltage point
For 208/220/230/240 VAC models:
230-264: setting the high voltage point in parameter 3
from 230Vac to 264Vac. (Default: 264Vac)
For 110/115/120/127 VAC models:
120-140: setting the high voltage point in parameter 3
from 120Vac to 140Vac(Default: 132Vac)
LS: Bypass low voltage point
For 208/220/230/240 VAC models:
170-220: setting the low voltage point in parameter 3
from 170Vac to 220Vac (Default: 170Vac)
For 110/115/120/127 VAC models:
85-115: setting the low voltage point in parameter 3
from 85Vac to 115Vac. (Default: 85Vac)

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 8: Autonomy limitation setting
Interface
Setting
Parameter 2: Set up backup time on battery mode for
general outlets. (unit:minute)
0-999: setting the backup time in minutes from 0-999
for general outlets on battery mode.
999: Disable the autonomy limitation and the backup
time will depend on battery capacity. (Default)
Note: When setting as “0”, the backup time will be
only 10 seconds.
 09: Charge current setting and battery capacity
Interface
Setting
In the case of connected
batteries :
Parameter 2: Set up the total battery Ah of the UPS.
(unit:Ah)
7-999: setting the total battery capacity from 7 to 999
in AH. Please set the correct battery total capacity if
external battery bank is connected.
If one or more external battery bank are connected to
the UPS, enter the total capacity of connected
batteries.
For example, if an external battery bank contains 2
9Ah batteries rows, then consider a total of 3 battery
rows that’s to say : 1 for UPS + 2 for battery bank
= 3 x 9 = 27Ah).
The program setting should be adjusted from 9 to 27.

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 00: Exit setting
Interface
Setting
Exit the setting mode.
3-6. Operating Mode Description
Operating
mode
Description
LCD display
Rack Display
Tower Display
Online mode
When the input voltage is within
acceptable range, UPS will
provide pure and stable AC
power to output. The UPS will
also charge the battery at online
mode.
ECO mode
Energy saving mode:
When the input voltage is within
voltage regulation range, UPS
will bypass voltage to output for
energy saving. The UPS will
also charge the battery at ECO
mode.
Frequency
Converter
mode
When input frequency is within
40 Hz to 70 Hz, the UPS can be
set at a constant output
frequency, 50 Hz or 60 Hz. The
UPS will still charge battery
under this mode.