Santak CASTLE Series User manual

RACK 1-3K(S) UPS

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Thank you for selecting a SANTAK product to protect your
electrical equipment.
This manual contains important instructions that you should
follow during installation and maintenance of the UPS and
batteries. Please read all instructions before operating the
equipment and save this manual for future reference.

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Solemn Declaration
SICPA PRODUCT SECURITY
In order to ensure the safety of your electricity and help you purchase
the real Santak UPS, please pay attention to the following items：
1. Santak registered trademark： 、 、 ；
2. Santak Electronics (Shenzhen) Co., Ltd. has never authorized
any other company to produce UPS in any form in China；
3. All frame of Santak products are labeled "product serial number"
(product serial number is unique, a product corresponds to a
serial number)；
4. Consumers can identify the authenticity of the product through
the following channels。
Copyright Notice
Santak company is committed to technological innovation, and
constantly provide better products and services to meet customer
needs, product design, technical specifications. Correct
specifications depend on the actual model all specifications are
subject to change without prior notice. Please download the latest
version of the product manual at the Santak website
www.santak.com.

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Safety Instructions
Please read carefully the following user manual and
the safety instructions before installing or operating
the unit!
Operation Safety
1. Please read all instructions before operating the equipment and
connecting to mains power, save this manual for future reference.
2. Please pay attention to all the warning indication, understand and
follow all the instruction.
3. Do not install the UPS where it would be exposed to direct sunlight ,
Rain or damp environment.
4. Do not install the UPS near to heating equipment or heating source
and heating environment.
5. Do not block ventilation openings on the UPS’s housing. Ensure the
air vents on the front, side and rear of the UPS are not blocked.
Recommended at least 50cm of space on each side.
6. Use dry cloth for cleaning.
7. Use dry-chemical fire extinguisher when UPS present fire danger, do
not use fluid-fire extinguisher, fluid- fire extinguisher will cause
hazards shock.
8. In order to reduce the interference of UPS, the output line length of
UPS should be within 10 meters.
9. For pluggable devices, sockets shall be installed near the
equipment and shall be accessible.

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Electricity Safety
Do not remove the enclosure. This system is to be serviced by qualified
service person only. There are NO USER SERVICEABLE PARTS inside
the UPS.
1. Assure UPS is reliably connected to earth properly, verify connecting
wire and battery polarity is correct before turn on UPS with mains
power.
2. If UPS requests moving to another place or reconnecting power wire,
it is imperative to disconnect all the power connections of UPS, and
turn off UPS.
3. Please used the UPS accessories specified by SANTAK.
4. Shock Risk.
If equipment powered by UPS require any type of maintenance, it is
imperative to disconnect it from UPS before maintenance.
If input or output terminal need any maintenance or installation, it is
imperative to disconnect all the power connections of UPS and turn
UPS off.
BATTERY SAFETY
1. The service lifetime of UPS battery depends on ambient
temperature, high ambient temperature will impact the service
lifetime of UPS battery. Replace battery on regularly can help to keep
UPS running efficiently and provide backup time as expected.
2. Batteries must be maintained and replaced only by qualified person.
3. Batteries have a high short-circuited current and pose a risk of
shock. Take all precautionary measures specified below and any
other measures necessary when working with batteries:
A. Remove all jewellery, wristwatches, rings and other metal
objects.

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B. Use only tools with insulated grips and handles.
C. Wear rubber gloves and boots.
D. Do not lay tools or metal parts on top of batteries.
E. Disconnect the charging source prior to connecting or
disconnecting battery terminals.
4. Do not attempt to dispose of batteries by burning them. It could
cause explosion.
5. Do not open or destroy batteries. Effluent electrolyte can cause injury
to the skin and eyes. It may be toxic. If cause injury by Effluent
electrolyte, use cool water for washing and go to hospital ask for help
immediately.
6. Do not short the battery with metal objects, It could cause an electric
shock, fire or explosion.
Maintenance
1. The operation environment and store environment will impact on the
service lifetime and reliability of UPS.
Do not install or store the UPS in the places where are listed below.
A. Do not install UPS in place where the ambient temperature
lower than 0℃ or higher than 40℃.
B. Do not install/store UPS in place where the relative humidity
lower than 20% or higher than 90%.
C. Do not install/store UPS in place where there is flammable or
corrosive gas, place with large amounts of conductive dust,
place exposed to shock or vibration, or outdoor.
2. If you would store the UPS for a long period, the storing area
temperature should be the range of -25°C to 55°C, and before turning
on UPS, it is highly suggested to put UPS in the ambient temperature
above 0°C and last at least 2 hours.

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CONTENT
SOLEMN DECLARATION................................................... - 2 -
1. INTRODUCTION ........................................................... - 7 -
1.1 Introduction .................................................................................... - 7 -
1.2 Description of Commonly Used Symbols ..................................... - 8 -
1.3 Safety Instructions ......................................................................... - 9 -
1.4 Features ...................................................................................... - 10 -
1.5 Product Specification................................................................... - 14 -
2. INSTALL ..................................................................... - 17 -
2.1 Unpacking and Check ................................................................. - 17 -
2.2 Rack1K(S)/Rack2K(S)/Rack3K(S)install..................................... - 17 -
3. OPERATION ............................................................... - 20 -
3.1 Panel Description ........................................................................ - 20 -
3.2 Operation mode ........................................................................... - 22 -
3.3 Operation ..................................................................................... - 25 -
3.4 Communication interface ............................................................ - 29 -
4. MAINTENANCE .......................................................... - 30 -
5. TROUBLE SHOOTING ............................................... - 31 -

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1. Introduction
1.1 Introduction
This On-Line-Series is an uninterruptible power supply incorporating
double-converter technology. It provides perfect protection specifically for
Novell, Windows NT and UNIX servers.
The double-converter principle eliminates all mains power disturbances. A
rectifier converts the alternating current from the socket outlet to direct
current. This direct current charges the batteries and powers the inverter.
On the basis of this DC voltage, the inverter generates a sinusoidal AC
voltage, which permanently supplies the loads.
Computers and periphery are thus powered entirely by the mains voltage.
In the event of power failure, the maintenance-free batteries power the
inverter.
This manual covers the UPS listed as follows. Please confirm whether it is
the model you intend to purchase by performing a visual inspection of the
Model No. on the rear panel of the UPS.
“S” Model: Extended backup time
UPS System Diagram：
Model No. Type Model No. Type
Rack 1K
Standard
Rack 1KS Extended backup
time
Rack 2K Rack 2KS
Rack 3K Rack 3KS

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1.2 Description of Commonly Used Symbols
Some or all of the following symbols may be used in this manual. It is advisable
to familiarize yourself with them and understand their meaning:

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1.3 Safety Instructions
Safety Rules
Read the safety rules in this manual, which must be strictly observed
during the installation, use and maintenance of the UPS。
Note :
• UPS has high pressure inside.
• UPS can supply power by battery, and output may have high voltage even if
the input power line is not connected
Battery voltage and external battery box for each model：
• Protective earth wire installation - Yellow/green wire is required, The wire
diameter is not less than the following table requirements.
Type Wire Diameter（≥）
Rack1K(S) 18AWG
Rack2K(S)/ Rack3K(S) 16AWG
• Do not make the battery very short or reverse.
• Please put UPS City electrical outlet in the vicinity of UPS so as to unplug the
mains and plug the power supply in emergency case.
Dangerous Voltage
• Before touching the battery, make sure that there is no high voltage between
the battery terminals and the protective ground.
• Avoid electric shocks. The connection of the battery and the machine should
be broken before repairing the machine.
Model Battery
voltage
Battery box
weight（kg）
Battery box size
W× L × H（mm）
Battery module
Rack1KS 36V 20.0 438*420*87
Rack2KS 72V 20.0 438*420*87
Rack3KS 96V 24.8 438*420*87

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1.4 Features
Rack1K(S)/Rack2K(S)/Rack3K(S) Front Panel
Rack1K Rear Panel
Rack1KS Rear Panel

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Rack2K Rear Panel
Rack2KS Rear Panel
Rack3K Rear Panel

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Rack3KS Rear Panel
Rack1K(S)/Rack2K(S)/Rack3K(S) EBM Front Panel
Rack1K(S) EBM Rear Panel

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Rack2K(S) EBM Rear Panel
Rack3K(S) EBM Rear Panel

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1.5 Product Specification
Model Rack1K Rack1KS Rack2K Rack2KS Rack3K Rack3KS
Dimensions
W*D*H(mm)
438*420*87 438*570*87 438*420*87 438*570*87 438*420*87
Net Weight(kg) 11.0 7.2 17.5 8.9 21.6 9.0
Power
Rating(VA/W)
1KVA/800W(Default) 2KVA/1600W(Default) 3KVA/2400W(Default)
1kVA/900W
(Ambient temperature
＜30℃)
2kVA/1800W
(Ambient temperature＜
30℃)
3kVA/2700W
(Ambient temperature＜
30℃)
Input
Input mode Single phase grounding
Rated voltage 220VAC
Voltage range 110-300VAC
Frequency range 40Hz-70Hz
Power factor 0.98
Bypass Mode
Voltage
Range
80VAC×(1±5%)～285VAC×(1±5%)
Default 180VAC×(1±5%)～264VAC×(1±5%)
Output
Output mode Single phase grounding
Rated voltage 220VAC
Power factor 0.8 (0.9) ①
THD ±2%
Frequency range Line mode
1. When the input frequency is 46-54 Hz, the output
is consistent with the input
2. When the input frequency＜46Hz or＞54Hz, the
output frequency is locked 50Hz
Battery 50 ±0.05 Hz
Output Overload
(Utility mode 25℃)
105%-150%，47s-25s；150%-200%，25s-300ms；
200%以上 200ms（Output factor= 0.8）
Switch time 0ms （Utility mode<—>Battery mode）
<4ms（Utility mode <—> Bypass Mode）
Battery
Battery voltage 24VDC 36VDC 48VDC 72VDC 72VDC 96VDC
Battery No. 12VDC×2 12VDC×3 12VDC×4 12VDC×6 12VDC×6 12VDC×8

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Backup time
(25℃)
PF=0.8 100% load ≥ 3mins
Recharge time 5 hours to 90% (Standard)
Depend on external battery capacity（Time release）

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Model Rack1K Rack1KS Rack2K Rack2KS Rack3K Rack3KS
EMC Standard GB7260.2 IEC 62040-2-2005
National standard GB 4943.1-2011 GB 7260.1-2008，EN62040-1
Industry standard
YD/T 1095
-
2008 CQC 3108
-
2011
Operation PF=0.8 0℃～40℃ PF=0.9 0℃～30℃
Store temperature -25℃～55℃
Relative humidity 20%～90%（non-condensing）
Altitude <1000m
① When ambient temperature＜30℃, Output power factor can be changed to
0.9 through the serial command，Default power factor is 0.8.
Note：If the UPS is used above elevation 1000M , the derating rating must
be used, and the derating factor is shown in the following table.
High altitude load = Rated power × Derating coefficient（Corresponding to elevation）
Elevation（m） 1000 1500 2000
Derating 100% 95% 91%

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2. Install
2.1 Unpacking and Check
Open the package. Firstly check that whether the appearance of the UPS device is
damaged. If damaged, please don't turn on the machine and contact the supplier.
Then check whether the random attachments are completely：a pair of ears, one
of power cords, one of manual，one of the battery wires（the standard does not
contain）.
2.2 Rack1K(S)/Rack2K(S)/Rack3K(S)install
1. Plug the UPS power cord into the appropriate socket which has overcurrent
protection, and maintain the socket with sufficient capacity.
2. Rack1K(S) UPS input sockets require more than 10A capacity，
Rack2K(S)/Rack3K(S) UPS input sockets require more than 16A capacity.
3. Directly connect the UPS output socket to the load.
4. UPS input and output require ground protection.
Rack1KS/Rack2KS/Rack3KS Battery installation step：
1) Please select the battery voltage and number required by this model；
each battery is connected in series with 3 sections for Rack1KS (36VDC)，
connected in series with 6 sections for Rack2KS (72VDC)，connected in
series with 8 sections Rack3KS (96VDC).
2) Connect the battery in series, measuring two terminal voltage of battery
pack and ensure to meet the above requirements. Connect the red battery line
to the battery "+"，Connect the black battery line to the battery "-"，Yellow /
green line to battery box protecting ground wire；
3) After making sure the positive and negative connections are correct，Plug
the battery cord into the UPS.

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Rack-mount installation：
1) Remove screw
2) Align the mounting ears with screw holes on the side of the UPS, and
tighten the screw.（Pay attention to the installation direction of lug，
concave downward）
3) Slide in the UPS into the rack rail and lock it in the Rack-mounting，
Tighten the screw, and then the load can be connected.