Ingenico iPA280 User manual



UserGuide
iPA280
Ingenico–190‐192AvenueCharlesdeGaulle
92200NeuillysurSeine
Tél.33(0)146258200‐Fax33(0)147725695
www.ingenico.com

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IPA280–Userguide  •2/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved
Contents
1. Introduction _____________________________________________________________5
2. Unpacking _______________________________________________________________6
3. Recommendations ________________________________________________________ 7
3.1. Security _____________________________________________________________7
3.2. Securityofyourterminal _______________________________________________7
3.3. ECstandardcompliancemarking_________________________________________7
3.4. FCC&ICcompliance___________________________________________________8
3.4.1. FCCStatement ________________________________________________________________ 8
3.4.2. RFRadiationExposureStatement _________________________________________________ 8
3.4.3. FCCHearing‐AidCompatibility(HAC)RegulationsforWirelessDevices ___________________ 9
3.5. Waterprotection_____________________________________________________ 10
3.6. MainCharacteristics __________________________________________________ 11
4. Installationandconnection ________________________________________________ 12
4.1. Battery _____________________________________________________________ 12
4.2. InstallingtheSPMpartontheiPA280terminal ____________________________ 13
4.3. InstallingSPMSAM ___________________________________________________ 14
4.4. InstallingPDASAMandSIM ____________________________________________ 14
4.5. InstallingMicroSDMemory ____________________________________________ 15
4.6. Installingpaperroll ___________________________________________________ 16
4.7. Connections_________________________________________________________ 16
4.8. Positioningtheterminal _______________________________________________ 17

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IPA280–Userguide  •3/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved
5. Dailyuse________________________________________________________________ 18
5.1. iPAKeypadfunctions _________________________________________________ 18
5.2. Touchscreenstylus __________________________________________________ 19
5.3. LEDDisplay _________________________________________________________ 19
5.4. Otherkeys __________________________________________________________20
5.5. Cardinsertion _______________________________________________________ 21
5.5.1. Readingamagneticcard ________________________________________________________21
5.5.2. Readingasmartcard ___________________________________________________________21
5.5.3. ReadingContactlessCard ______________________________________________________ 22
5.5.4. ReadingContactlessPaymentcard_______________________________________________ 22
5.6. ProductSetup _______________________________________________________ 23
5.6.1. Loginsequence _______________________________________________________________ 23
5.6.2. MainSystem _________________________________________________________________ 24
5.7. Networking _________________________________________________________ 25
5.7.1. Wirelessnetwork _____________________________________________________________ 25
5.7.1.1. Bluetooth ________________________________________________________________ 25
5.7.1.2. Wi‐Fi_____________________________________________________________________ 26
5.7.1.3. GPRSconnection __________________________________________________________ 27
5.7.2. Ethernet_____________________________________________________________________ 28
5.7.3. Phone ______________________________________________________________________ 29
5.7.4. FactoryReset ________________________________________________________________ 32
5.7.5. Language____________________________________________________________________ 33
5.7.6. SystemInfo __________________________________________________________________ 33
5.7.7. DateTimeSetting _____________________________________________________________ 34
5.7.8. BarcodeReader_______________________________________________________________ 34
5.7.9. Hotkey ______________________________________________________________________ 37
5.8. Powermodes(connectedandmobile) ___________________________________ 37
5.8.1. Chargingthebattery___________________________________________________________ 37
5.8.2. Normalmode ________________________________________________________________ 37
5.8.3. Standbymode________________________________________________________________ 37
5.8.4. ReducedPowermodes_________________________________________________________ 38
5.8.5. Deepsleep___________________________________________________________________ 38

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IPA280–Userguide  •4/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved
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6. Maintenance ____________________________________________________________39
6.1. Paperroll ___________________________________________________________39
6.2. Cleaningoftheterminal _______________________________________________39
6.3. Transportandstorage ________________________________________________40
6.4. Troubleshooting _____________________________________________________40
6.5. Endoflife___________________________________________________________40
7. Extensionsandaccessories ________________________________________________ 41
7.1. Cradles _____________________________________________________________ 41
7.2. Holster _____________________________________________________________42
7.3. Pistol ______________________________________________________________43
8. Eulaterms ______________________________________________________________44
9. AdditionaltermsCE ______________________________________________________46
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
1. Introduction
ThankyouforchoosingapaymentterminalIngenico.
Werecommendtoreadcarefullythisuserguide:Itprovidesthenecessaryinformation
aboutsafetyprecautions,unpacking,installation,andmaintenanceofyourterminal.

WARRANTY/SECURITY
Tobenefitfromtheguarantee‐relatedproduct,andtorespectthesecurity,weaskyouto
useonlyaccessoriesdeliveredinboxwiththeproduct,ororiginalIngenicoaccessories,
entrustingmaintenanceoperationsonlytoanauthorizedperson.
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Failuretocomplywiththeseinstructionswillvoidthemanufacturer’sresponsibility.
TheIPA‐280terminalconceptis:
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ThissymbolindicatesanimportantWarning.
Thissymbolindicatesapieceofadvice.
PDAModule

SPMModule
(
Securit
y
Pa
y
mentModule
)
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
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IPA280–Userguide  •5/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved

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2. Unpacking

ADVICE
CarefullypreservethepackagingoftheiPA280.Itmustbere‐usedwhenevertheterminalis
shipped.
Accordingtothemodel,thefollowingitemsareincludedintheiPA280box(including
optionalaccessories):
•TheiPA280terminal
•Thechargingunit(includingregionspecificpowerplug)
•ThePaperroll
•Thebatterypack
•Theuserguide
•SPMLockpinscrewsx2
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 
PowerAdaptor PowerPlugAdapter EUAdapter
  
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Paperroll(inbag)
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IPA280–Userguide  •6/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved
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 
CardRubbercoverandchord
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Userguide
Paperroll Battery
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SPMlockpinscrewsx2

Smart Stylus
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ThepowersupplyunitprovidedwithyourequipmentisspeciallydesignedforIngenico
iPA280terminals.Donotuseanyotherpowersupply.

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IPA280–Userguide  •7/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved
3. Recommendations
3.1. Security
Poweron/Powerdown
TopoweronorpowerdowntheiPA280presspoweron/offbuttonontopoftheproduct.

Electricalpowersupplynetwork
Provideanelectricaloutlet:
‐ Locatedneartheequipmentandeasilyaccessible
‐ Whichmeetsthestandardsandregulationsinthecountryofuse.
‐ TheterminaliPA280canbeconnectedtoapowerdistributionsystemoftheITtype.
3.2. Securityofyourterminal
Uponreceiptofyourterminalyoushouldcheckforsignsoftamperingoftheequipment.It
isstronglyadvisedthatthesechecksareperformedregularlyafterreceipt.Youshould
check,forexample:thatthereisnoevidenceofunusualwiresthathavebeenconnectedto
anyportsonyourterminalorassociatedequipment,oranyotherpartofyourterminal.
Suchcheckswouldprovidewarningofanyunauthorisedmodificationstoyourterminal,
andothersuspiciousbehaviourofindividualsthathaveaccesstoyourterminal.
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Youarestronglyadvisedtoensurethatprivilegedaccesstoyourterminalisonlygrantedto
staffthathavebeenindependentlyverifiedasbeingtrustworthy.
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3.3. ECstandardcompliancemarking
ECstandardcompliancemarkingcertifiesthattheproductstipulatedbelow:iPA280.

•complieswiththebasicrequirementsofEuropeanDirective1999/5/CE,knownasthe
«R&TTE Directive»concerningRadioFrequencyequipmentandtelecommunications
terminalswithrespectto:
–Healthandsafetyprotectionoftheuserandallotherpersons
–EMCprotection
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•conformstothefollowingharmonizedstandards:
–IEC/EN60950‐1:Electricalsafetyofdataprocessingequipmentincludingelectrical
officeequipment.IssueDEC2001
–EN55022:Dataprocessingequipment–Radioelectricdisturbancecharacteristics‐
Limitsandmeasurementmethods.Issue1998/A1‐2000/A2‐2003
–EN55024:Dataprocessingequipment–Immunitycharacteristics‐Limitsand
measurementmethods.Issue1998+A1‐2001+A2‐2003
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•complieswiththefollowingspecification:
–EN301511:Harmonizedstandformobile
–EN300328:(BT+Wi‐Fi)ElectromagneticcompatibilityandRadioSpectrum
–EN300330:NFCElectromagneticcompatibilityandRadioSpectrum
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IPA280–Userguide  •8/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved
3.4. FCC&ICcompliance
FCC&IChasaspecificnaming.
ThereferencesusesforFCC&ICcertificationsare:
•IC:2586D‐IPA280
•FCCID:XKBIPA280
3.4.1. FCCStatement
FederalCommunicationsCommission(FCC)Statement
15.21
Youarecautionedthatchangesormodificationsnotexpresslyapprovedbythepart
responsibleforcompliancecouldvoidtheuser’sauthoritytooperatetheequipment.

15.105(b)
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigital
device,pursuanttopart15oftheFCCrules.Theselimitsaredesignedtoprovidereasonable
protectionagainstharmfulinterferenceinaresidentialinstallation.Thisequipment
generates,usesandcanradiateradiofrequencyenergyand,ifnotinstalledandusedin
accordancewiththeinstructions,maycauseharmfulinterferencetoradiocommunications.
However,thereisnoguaranteethatinterferencewillnotoccurinaparticularinstallation.If
thisequipmentdoescauseharmfulinterferencetoradioortelevisionreception,whichcan
bedeterminedbyturningtheequipmentoffandon,theuserisencouragedtotryto
correcttheinterferencebyoneormoreofthefollowingmeasures:

‐Reorientorrelocatethereceivingantenna.
‐Increasetheseparationbetweentheequipmentandreceiver.
‐Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiver
isconnected.
‐Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
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ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwo
conditions:
1)Thisdevicemaynotcauseharmfulinterferenceand
2)Thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycause
undesiredoperationofthedevice.
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3.4.2. RFRadiationExposureStatement
Forbodywornoperation,thisdevicehasbeentestedandmeetsRFexposureguidelines
whenusedwithanaccessorythatcontainsnometalandthatpositionsthedevicea
minimumof1.5cmfromthebody.Useofotheraccessoriesmaynotensurecompliance
withRFexposureguidelines.
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Annex
Suggestedtextforthenoticeindicatingcompliancewiththisstandard:
ThisClass[B]digitalapparatuscomplieswithCanadianICES‐003.
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3.4.3. FCCHearing‐AidCompatibility(HAC)RegulationsforWirelessDevices
OnJuly10,00,theU.S.FederalCommunicationsCommission(FCC)ReportandOrderinWT
Docket01‐09modifiedtheexceptionofwirelessphonesundertheHearingAid
CompatibilityActof1988(HACAct)torequiredigitalwirelessphonesbecompatiblewith
hearing‐aids.TheintentoftheHACActistoensurereasonableaccessto
telecommunicationsservicesforpersonswithhearingdisabilities.

Whilesomewirelessphonesareusednearsomehearingdevices(hearingaidsandcochlear
implants),usersmaydetectabuzzing,humming,orwhiningnoise.Somehearingdevices
aremoreimmunethanotherstothisinterferencenoise,andphonesalsovaryinthe
amountofinterferencetheygenerate.
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Thewirelesstelephoneindustryhasdevelopedaratingsystemforwirelessphones,to
assisthearingdeviceusersfindphonesthatmaybecompatiblewiththeirhearingdevices.
Notallphoneshavebeenrated.Phonesthatareratedhavetheratingontheirboxora
labellocatedonthebox.

Theratingsarenotguarantees.Resultswillvarydependingontheuser’shearingdevice
andhearingloss.Ifyourhearingdevicehappenstobevulnerabletointerference,youmay
notbeabletousearatedphonesuccessfully.Tryingoutthephonewithyourhearing
deviceisthebestwaytoevaluateitforyourpersonalneeds.
M‐Ratings:PhonesratedM3orM4meetFCCrequirementsandarelikelytogenerateless
interferencetohearingdevicesthanphonesthatarenotlabeled.M4isthebetter/higherof
thetworatings.iPA280isratedM4.

Hearingdevicesmayalsoberated.Yourhearingdevicemanufacturerorhearinghealth
professionalmayhelpyoufindthisrating.Higherratingsmeanthatthehearingdeviceis
relativelyimmunetointerferencenoise.Thehearingaidandwirelessphoneratingvalues
arethenaddedtogether.Asumof5isconsideredacceptablefornormaluse.Asumof6is
consideredforbetteruse.Asumof8isconsideredforbestuse.

CAUTION
TheuseriscautionedthatanychangesormodificationnotapprovedbyINGENICOcould
voiduser’sauthoritytooperatetheequipment.

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

3.5. Waterprotection
SAMsupportlid
TheSAMslidinglidlocatedundertheterminal(seechapter“InstallationSAM”)mustbein
placeduringnormaloperationoftheterminal.



Headphonelid
Theheadphonelidislocatedonthesideoftheterminalmustbeinplace
duringnormaloperationoftheterminal



SDCardandmicroUSBOTGlid
TheSDcardandUSBOTGlidislocatedonthesideoftheterminalmust
beinplaceduringnormaloperationoftheterminal



Cablelid

Thecablelidislocatedundertheterminal(seechapter“Installing
theiPA280”)mustbeinplaceduringnormaloperationofthe
terminal.





SPMSmartCardRubberCover
Acoverforthesmartcardconnectorentranceisattachedtothe
sideofthePDA.Itmustbeplacedontheconnectorwhenthesmart
cardreaderisnotusedinordertoprotectagainstunwantedliquidor
dust.

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3.6. MainCharacteristics
ThemaintechnicalcharacteristicsoftheterminalIngenicoiPA280are:
Terminal
Weightabout590gwithpaperroll,SPMand
battery
Size(withfootinmiddleposition)190x86(75)x42(39)mm(lxwxh)
MicroSDslot1
operatingbands
BT:2402‐2480MHz
WLAN:2412‐2462MHzforUSused
2412‐2472MHzforEUused
WWAN:900/1800MHzforEUused
850/1900MHzforUSused
SPMpart
Weight160g
Dimensions140x86x20mm(lxwxh)
Cablelength
Powerblockcableapprox1,3m
Display
TypeGraphicalTFTcolor
Displayarea(activezone)3.5”
Numberofpixels480x640
Technology Transflective
BacklightLED
Brightness180cd/m²
Contrast1:1500
Numberofcolors262k
Operatingconditions
Chargingtemperaturerange0°Cto40°C
Operatingtemperaturerange‐10°Cto50°C
Maxrelativehumidity5%to90%,notcondensing
Storageconditions
Storagetemperature‐20°C,+60°C
Maxrelativehumidity5%to90°C




4. Installationandconnection
CAUTION:Beforetostart,makesureyouhaveremovedtheprotectivefilmbattery.

4.1. Battery

Toaccessthebatteryfollowtheinstructionsbelow:

•Openthebatterycompartmentusingtheslideleversinthedirectionshown1and
followtheprocedureillustratedbyarrowsonillustration.




•Positionthebatterypack,makingsurethebatterycontactsare
alignedwiththecontactsinthecompartment,asshowninthe
followingillustration.



•Placethebatterypackintothebatterybayandpressthebattery
securelyintothecompartment.


•ClosethedevicebyfittingbacktheSPM(seesection4.2)

WARNING!Thereisariskoffireandburnsifthebatterypackis
handledimproperly.
DONOTdisassembles,crush,puncture,shortexternalcontacts,ordisposethebatterypack
infireorwater.
DONOTattempttoopenorservicethebatterypack.Disposeofusedbatteriesaccording
tolocalrecyclingguidelinesinyourarea.

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Abackupbatterycellisembeddedintoyourdevicetopreventdatalossduringexchangeof
theremovablebatterypack.

4.2. InstallingtheSPMpartontheiPA280terminal
TheUSBconnectionislocatedontherearoftheterminal.

USB



TheindicationsbelowshowyouhowtoconnecttheSPMparttotheiPA280terminal.

•InserttheSPMparttoconnecttheUSBconnector,thenslidedown,thenlockit
usingthetwosidelevers.UsercansecuretheSPMassemblyusingtwostandard
screws(size:M1.6xL3deliveredwiththeunit)asindicatedinthepicture.
•Thescrewspreventtooeasyaccesstothebattery,SIMandSAMs.Atoolhastobe
usedtoremovetheSPMinthatcase.


SPMlock

in

screwhole















•TheSPMisnowconnectedtotheiPA280













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
4.3. InstallingSPMSAM
CAUTION:

Beforetostart,switchofftheterminal.

TheSPMhastwoslotsforSAMcards.TheyareplacedintherearoftheSPMside,(see
procedureforopening4.1).(Thelocationofmodulesareengravedincompartment)


Terminalslots

1

Cutcorne
r


WhenintroducingaSAMinitsslot,besuretoputthecutcornerasindicatedonmarking.
•Lifttheprotectivecaps1andintroducethemoduleinitsslottotheenduntilyouhear
aclick.
Adhesive

SAM

Cornercut


ToremoveSAM,wesuggestyoutouseapiece

ofadhesivepreviouslypastedonbothsidesof
theSAMasshownherebelow


4.4. InstallingPDASAMandSIM

ThePDAsidehastwoslotsforSIMcardsandtwoslotsforSAMcards.Theyareplaced
insidethebatterycompartment,intherearoftheterminal(seeproceduretoopening4.1).

•Liftthebattery,asshowninthefollowingillustration.

•Slotsofmodulearelocatedunderthebattery;insertthecard
moduleinitsslot.Makesureyouputthecutcorneras
indicatedonmarking.
SIM




•Putthebatteryback(seeprocedure4.1).SAM







SAMCards



SIMCards



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

•ThepositionofSIMandSAMslotsareindicatedinthefollowingpicture.


SIM1SlotSIM2

Slot
SAM1

SlotSAM0Slot
4.5. InstallingMicroSDMemory


•MicroSDMemoryslotislocatedattherightsideoftheterminal.

•InsertcompletelythemicroSDmemorycardintheslot.

Becarefuloftheinsertiondirection.Seetheillustrationbelow

•ToremovetheMicroSDMemoryCard,pushonitwithyournailsorstylus.




MicroSDMemoryslot



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
4.6. Installingpaperroll
CAUTION:Useonlypaperapprovedbythemanufacturer(widthdiameter57mm).Useof
unsuitablepaperislikelytodamagetheprinterofyourterminal(seecharacteristicsin
“Maintenancechapter5.5.4”).Whenopening,closingandinstallingthepaperinsidethe
slot,theusershouldbecarefulofthemetalcuttingedge.


•Openthepapercompartmentbyliftingthecoveronthefrontfaceandpullthe
covertotherearoftheterminal.


Cover

ATTENTION
Donotforcethecoveragainststopedge.

•Insertthepaperrollinthecompartment.

MakesurethatGPRSantennaislocatedinitsprotectivefilm.

•Unrollthepaperoutofthecompartmentandholditin
bottompositionasillustrated.

•Maintainthepaperandclosethecover.

•Pressinthemiddleofthecovertocloseit.

Correctposition







4.7. Connections
•EstablishingDevice‐PCConnection

oInstallingMicrosoftActiveSync

InordertoexchangedatabetweenyourcomputerandiPA280,MicrosoftActiveSync
mustbeinstalledonyourcomputer.Usethedataandpowercablethatcomeswith
yourdevicetoconnectthedevicetoyourcomputer.
NOTE:IfyouhaveapreviousversionoftheMicrosoftActiveSyncinstalledinyour
computer,uninstallitfirstbeforeinstallingthelatestversionofMicrosoftActiveSync.

oConnectingtheDevicetoYourComputer

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
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
1.AfterActiveSynchasbeeninstalled,connecttheplugofdataandchargecableto
theuniversalconnectoratthebottomofyourdevice.

2.PlugtheotherendoftheUSBchargingcableintoaUSBportonyourcomputer.

3.Turnthedeviceon.

4.ActiveSyncstartsautomaticallyandconfiguretheUSBporttoworkwiththe
iPA280.TheNewPartnershipsetupwizardwillautomaticallystart.
NOTE:IfActiveSyncdoesnotstartautomatically,clickStartProgramsMicrosoft
ActiveSync.
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Ifamessageappearsindicatingthatitisunabletodetectaconnection,clickthe
Cancelbuttonandmanuallyconfigurethecommunicationsettings.
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4.8. Positioningtheterminal
Placetheterminalawayfromanyheatsourceandprotectedfromdust,vibrationsand
electromagneticradiations(awayfromvideoterminals,PC,anti‐shopliftingbarriers...).

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5. Dailyuse
5.1. iPAKeypadfunctions
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IPA280–Userguide  •18/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved
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1
2
1
3
4 3
5 4
5
6
1NAVIGATIONkeysinthemenus 
2FUNCTIONkeysF
3CANCELkey(red)
4CLEARkey(yellow)
5VALIDATIONkey(green)

Thebuttoncanwakeupthedeviceduringsuspendmode
5Functionskey(4):Thesekeycanbesetonmainsystem,
butcannotbelaunchedfrommainsystem
6Alphanumerickey(12)
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PressandHold:endsthedataconnection
Press(whileacalliscomingin):Ignorethecall
PressandHold(whenonacall):goestospeakerphone
•End(red):
Press(wheninacall):endsacall
Press(whileacalliscomingin):Answerthecall
1Softkey:
•LeftSoftkey:Correspondingtoleftmenu
•RightSoftkey:Correspondingtorightmenu
•CenterSoftkey:Applicationspecified
2Programmablekey
3Navigationkey:
•4Navigationdirections
•1Select(center)/OK
4Send/End:
•Send(green):
SelectPress:opensthephonedialerapplication

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5.2. Touchscreenstylus
•Removethestylusfromitsholder.Stylus
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•Holdthestylusasyouholdapencil.
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•Tomakeachoicefromamenu,lightlytapthetipofthe
stylusonthatchoice.
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5.3. LEDDisplay
BehaviourofLEDonPDAside
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2 LEDs for communications, batteries and SPM
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LeftLED RightLED
Charging RED
Charged  GREEN
Battery
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Low  RED‐Flash(*)
Systempower<15%:
0.3son/1.7soff
Printerpowerlow:
0.3son/0.55soff
Printerpowercutoff:
0.3son/0.3soff
BlueToothBLUE–Flash
On0.5s/Off5s
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WiFiBLUE–Flash
On0.5s/Off5s
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Communication
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GSMGPRS GREEN–Flash(*)
On2s
SPMPoweredONYELLOW
(*)IfSIMinsertedanddeviceregistered,onlyGSMGPRSinformationavailable
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Thelowbatteryledhasahigherprioritythangreen.Incaseoflowbattery,onlyredledis
flashed
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IPA280–Userguide  •19/52   Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved

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5.4. Otherkeys
ON/OFF
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ON/OFFKey
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•PressandHold:turnsthedeviceoff.Touchpanelisnotabletowake‐upthedevice.
•PressandHoldwhenthedeviceisinOFFmode:turnsthedeviceonwithbehavior
similartosoftreset.
•ShortPress:suspend/resumeofthedevice.
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Volume
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VolumeKey
•Whenphonecallisactive,presstoincreaseordecreasethephonevolume.
•Whenphonecallisnotactive,presstoincreaseordecreasethePDAvolume.
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Reset
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IPA280–Userguide  •20/52  Copyright©2011Ingenico
9000002522R1100003/1102Allrightsreserved

ResetKey
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•Youmayhavetoperformaresetifthedevicefreezes(i.e.,devicenolonger
respondstothebuttonsortappingonthescreen).
•Asoftresetallowsyourdevicetogetafreshstart,similartorebootingacomputer.
Thiswillrestartyourdevice.Allrecordsandentriesareretainedafterasoftreset.
Unsaveddatainopenprogramsmaybelostinsomecases.
•Lightlypressthetipofthestylustotheresetbuttonlocatedontherearofthe
device.
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